diff --git a/apps/edr-passenger-api/src/modules/reports/reports.service.ts b/apps/edr-passenger-api/src/modules/reports/reports.service.ts
index 6d18c8e24..6253c87a0 100644
--- a/apps/edr-passenger-api/src/modules/reports/reports.service.ts
+++ b/apps/edr-passenger-api/src/modules/reports/reports.service.ts
@@ -506,6 +506,7 @@ export class ReportsService {
         ],
         NOT: [
           { reason: { startsWith: 'MAINTENANCE:' } },
+          { reason: { startsWith: 'Booked in tickets' } },
           { blockedBy: 'system' },
         ],
       },