fix issues

apps/edr-freight-api/src/modules/bookings/booking-lifecycle-notifier.service.ts

@@ -298,6 +298,42 @@ export class BookingLifecycleNotifierService {
     this.inApp(b, 'Operation request needs changes', msg);
   }
 
+  /**
+   * Operations moved the shipment day (and possibly the train) themselves
+   * instead of asking the customer to. The booking stays under review, so the
+   * customer only needs to know the new day — nothing to resubmit.
+   */
+  operationRescheduled(b: Booking, previousDay: string | null, note?: string): void {
+    const newDay = b.scheduledDate
+      ? b.scheduledDate.toLocaleDateString('en-GB', { timeZone: 'Africa/Addis_Ababa' })
+      : 'a new day';
+    const msg =
+      `Operations moved the shipment day of booking ${b.reference} ` +
+      `${previousDay ? `from ${previousDay} ` : ''}to ${newDay}.` +
+      (note ? ` Note from Operations: ${note}` : '') +
+      ' The request stays under review — no action is needed on your side.';
+    if (b.customsClearingEnabled) {
+      this.logger.log(`OPERATION RESCHEDULED (to GL) — ${this.ref(b)}`);
+      void this.inbox.notify({
+        recipients:
+          b.createdByRole === 'GL_ET' && b.createdByUserId
+            ? { userIds: [b.createdByUserId] }
+            : CLEARANCE_DESK,
+        audience: NotificationAudience.BACKOFFICE,
+        type: NotificationType.BOOKING_STATUS,
+        title: `Booking ${b.reference} shipment day changed`,
+        body: msg,
+        link: b.contractId
+          ? `/dashboard/contracts/clearance/${b.contractId}`
+          : `/dashboard/bookings/${b.id}/clearance`,
+        data: { bookingId: b.id, reference: b.reference, note: note ?? null },
+      });
+      return;
+    }
+    void this.notifyContact(b, msg, 'OPERATION RESCHEDULED');
+    this.inApp(b, 'Shipment day changed by Operations', msg);
+  }
+
   /** Operation accepted → invoice ready; await payment / booking window. */
   operationAccepted(b: Booking): void {
     // No invoice and no pay window for a shipping line — the charge sits on

apps/edr-freight-api/src/modules/bookings/booking-transition.operation.spec.ts

@@ -217,3 +217,170 @@ describe('BookingTransitionService — requestOperation export space gate', () =
     );
   });
 });
+
+/**
+ * Staff reschedule of an operation request: instead of returning the booking
+ * to the customer, Operations sets the new shipment day (and the export train)
+ * themselves. Same day-pool / export gates as the customer request; the booking
+ * lands (back) at OPERATION_REQUEST_PENDING and the customer is told.
+ */
+describe('BookingTransitionService — staff reschedule of an operation request', () => {
+  function makeService(over: {
+    status?: string;
+    tradeDirection?: 'EXPORT' | 'IMPORT';
+    hasDeparture?: boolean;
+  } = {}) {
+    const booking = {
+      id: 'b-1',
+      reference: 'BKG-1',
+      status: over.status ?? 'OPERATION_REQUEST_PENDING',
+      tradeDirection: over.tradeDirection ?? 'IMPORT',
+      originYardId: 'o-1',
+      destinationYardId: 'd-1',
+      totalAmount: 1000,
+      contractId: null,
+      scheduledDate: new Date('2026-07-01T00:00:00.000Z'),
+      requestedTrainScheduleId: null,
+      serviceType: { code: 'RAIL_CONTAINER' },
+    };
+    const bookingsRepository = {
+      update: jest.fn().mockResolvedValue({ id: 'b-1' }),
+      createReviewNote: jest.fn().mockResolvedValue(undefined),
+    };
+    const bookingsService = {
+      findById: jest.fn().mockResolvedValue(booking),
+      checkDayCompatibilityForBooking: jest.fn().mockResolvedValue({
+        hasDeparture: over.hasDeparture ?? true,
+        hasCompatible: true,
+      }),
+    };
+    const bookingBatchService = {
+      pickExportSchedule: jest.fn().mockResolvedValue('sched-1'),
+    };
+    const notifier = { operationRescheduled: jest.fn() };
+    const clearanceEvents = { record: jest.fn() };
+
+    const service = new BookingTransitionService(
+      bookingsRepository as never,
+      {} as never, // ruleEngineService
+      {} as never, // pricingService
+      {} as never, // contractService
+      {} as never, // filesService
+      {} as never, // fileUploadSettingsService
+      bookingBatchService as never,
+      bookingsService as never,
+      { isPhasedCustomsBooking: () => false } as never,
+      {} as never, // workflowService
+      {} as never, // invoiceService
+      { validate20ftPairing: jest.fn().mockResolvedValue([]) } as never,
+      notifier as never,
+      clearanceEvents as never,
+      { emit: jest.fn() } as never, // events
+    );
+    return { service, bookingsRepository, bookingBatchService, notifier, clearanceEvents };
+  }
+
+  it('refuses a booking that has not requested operation', async () => {
+    const { service, bookingsRepository } = makeService({ status: 'CLEARANCE_READY' });
+    await expect(
+      service.rescheduleOperationRequest('b-1', '2026-07-20T00:00:00.000Z', null, 'staff-1'),
+    ).rejects.toBeInstanceOf(ConflictException);
+    expect(bookingsRepository.update).not.toHaveBeenCalled();
+  });
+
+  it('refuses a day with no departure on the route and changes nothing', async () => {
+    const { service, bookingsRepository } = makeService({ hasDeparture: false });
+    await expect(
+      service.rescheduleOperationRequest('b-1', '2026-07-20T00:00:00.000Z', null, 'staff-1'),
+    ).rejects.toBeInstanceOf(BadRequestException);
+    expect(bookingsRepository.update).not.toHaveBeenCalled();
+  });
+
+  it('moves an import request to the new day, keeps it pending, logs it and tells the customer', async () => {
+    const { service, bookingsRepository, notifier, clearanceEvents } = makeService();
+    await service.rescheduleOperationRequest(
+      'b-1',
+      '2026-07-20T00:00:00.000Z',
+      'sched-9', // ignored for import — the batch engine assigns the train
+      'staff-1',
+    );
+    expect(bookingsRepository.update).toHaveBeenCalledWith('b-1', {
+      status: 'OPERATION_REQUEST_PENDING',
+      scheduledDate: new Date('2026-07-20T00:00:00.000Z'),
+      requestedTrainScheduleId: null,
+    });
+    expect(bookingsRepository.createReviewNote).not.toHaveBeenCalled();
+    expect(clearanceEvents.record).toHaveBeenCalledWith(
+      expect.objectContaining({
+        bookingId: 'b-1',
+        action: 'OPERATION_RESCHEDULED',
+        actorType: 'STAFF',
+        actorId: 'staff-1',
+        metadata: expect.objectContaining({
+          previousScheduledDate: '2026-07-01',
+          scheduledDate: '2026-07-20',
+        }),
+      }),
+    );
+    expect(notifier.operationRescheduled).toHaveBeenCalledWith(
+      expect.objectContaining({ id: 'b-1' }),
+      '2026-07-01',
+      undefined,
+    );
+  });
+
+  it('resolves a change request staff had raised: back to pending, note kept as a staff note', async () => {
+    const { service, bookingsRepository, notifier } = makeService({
+      status: 'OPERATION_CHANGES_REQUESTED',
+    });
+    await service.rescheduleOperationRequest(
+      'b-1',
+      '2026-07-20T00:00:00.000Z',
+      null,
+      'staff-1',
+      { note: '  Moved to the Monday train  ' },
+    );
+    expect(bookingsRepository.update).toHaveBeenCalledWith(
+      'b-1',
+      expect.objectContaining({ status: 'OPERATION_REQUEST_PENDING' }),
+    );
+    expect(bookingsRepository.createReviewNote).toHaveBeenCalledWith(
+      'b-1',
+      'Moved to the Monday train',
+      'STAFF_NOTE',
+      'staff-1',
+    );
+    expect(notifier.operationRescheduled).toHaveBeenCalledWith(
+      expect.anything(),
+      '2026-07-01',
+      'Moved to the Monday train',
+    );
+  });
+
+  it('export rail: requires the train and persists the pick after the space gate', async () => {
+    const { service, bookingsRepository, bookingBatchService } = makeService({
+      tradeDirection: 'EXPORT',
+    });
+    await expect(
+      service.rescheduleOperationRequest('b-1', '2026-07-20T00:00:00.000Z', null, 'staff-1'),
+    ).rejects.toThrow(/select a train/i);
+    expect(bookingsRepository.update).not.toHaveBeenCalled();
+
+    await service.rescheduleOperationRequest(
+      'b-1',
+      '2026-07-20T00:00:00.000Z',
+      'sched-9',
+      'staff-1',
+    );
+    expect(bookingBatchService.pickExportSchedule).toHaveBeenCalledWith(
+      expect.objectContaining({ requestedTrainScheduleId: 'sched-9' }),
+    );
+    expect(bookingsRepository.update).toHaveBeenCalledWith(
+      'b-1',
+      expect.objectContaining({
+        status: 'OPERATION_REQUEST_PENDING',
+        requestedTrainScheduleId: 'sched-9',
+      }),
+    );
+  });
+});

apps/edr-freight-api/src/modules/bookings/booking-transition.service.ts

@@ -1311,6 +1311,45 @@ export class BookingTransitionService {
       );
     }
 
+    const { date, requestedId } = await this.resolveOperationDay(
+      booking,
+      scheduledDate,
+      requestedTrainScheduleId,
+      opts?.bypassDayPool,
+    );
+
+    await this.bookingsRepository.update(bookingId, {
+      status: "OPERATION_REQUEST_PENDING",
+      scheduledDate: date,
+      requestedTrainScheduleId: requestedId,
+    } as never);
+    await this.clearanceEvents.record({
+      bookingId,
+      action: 'OPERATION_REQUESTED',
+      label: `Requested operation for shipment day ${scheduledDate}`,
+      actorType: 'CUSTOMER',
+      actorId: opts?.userId ?? null,
+      metadata: { scheduledDate },
+    });
+    const fresh = await this.bookingsService.findById(bookingId);
+    this.notifier.operationRequestedToStaff(fresh);
+    return fresh;
+  }
+
+  /**
+   * Validate a shipment day (and, for export rail, the picked train) for a
+   * booking the way the customer's operation request does, and resolve what
+   * gets persisted: the binding `scheduledDate` and the `requestedTrainScheduleId`
+   * (export rail / shipping-line only — import and domestic trains are assigned
+   * by the batch engine, so their pick is dropped). Shared by the customer
+   * request and the staff reschedule so both enforce the same gates.
+   */
+  private async resolveOperationDay(
+    booking: Booking,
+    scheduledDate: string,
+    requestedTrainScheduleId?: string | null,
+    bypassDayPool?: boolean,
+  ): Promise<{ date: Date; requestedId: string | null }> {
     const date = new Date(scheduledDate);
     if (Number.isNaN(date.getTime())) {
       throw new BadRequestException("A valid schedule date is required");
@@ -1322,7 +1361,7 @@ export class BookingTransitionService {
     // gate; quantity never blocks — oversized bookings get a partial split
     // offer). The batch engine assigns the specific train within that
     // (route, day) pool later.
-    if (!opts?.bypassDayPool) {
+    if (!bypassDayPool) {
       const { hasDeparture, hasCompatible } =
         await this.bookingsService.checkDayCompatibilityForBooking(
           booking,
@@ -1359,7 +1398,7 @@ export class BookingTransitionService {
     // persisted here the same way an export pick is. Customer import/domestic
     // bookings still never carry one (the batch engine assigns their train).
     const requestedId =
-      isExportTrain || opts?.bypassDayPool
+      isExportTrain || bypassDayPool
         ? (requestedTrainScheduleId ?? null)
         : null;
     // Export rail rides the exact train the customer picked — never an
@@ -1403,21 +1442,76 @@ export class BookingTransitionService {
       }
     }
 
+    return { date, requestedId };
+  }
+
+  /**
+   * Operations changes the shipment day and/or train of a booking the customer
+   * has already requested operation on — instead of bouncing it back to the
+   * customer with a change request, staff set the new day (and, for export
+   * rail, the train) themselves. The same day-pool / export-space gates as the
+   * customer's own request apply, so staff cannot park a booking on a day with
+   * no departure or a train with no room.
+   *
+   * Allowed at OPERATION_REQUEST_PENDING (staff review) and at
+   * OPERATION_CHANGES_REQUESTED (staff resolve their own change request); either
+   * way the booking lands back at OPERATION_REQUEST_PENDING for the normal
+   * accept. The customer is told the new day, with the staff note when given.
+   */
+  async rescheduleOperationRequest(
+    bookingId: string,
+    scheduledDate: string,
+    requestedTrainScheduleId: string | null | undefined,
+    actorId: string,
+    options: { note?: string } = {},
+  ): Promise<Booking> {
+    const booking = await this.bookingsService.findById(bookingId);
+    assertBookingStatus(booking, [
+      "OPERATION_REQUEST_PENDING",
+      "OPERATION_CHANGES_REQUESTED",
+    ]);
+
+    const { date, requestedId } = await this.resolveOperationDay(
+      booking,
+      scheduledDate,
+      requestedTrainScheduleId,
+    );
+    const previousDay = booking.scheduledDate ? eatDay(booking.scheduledDate) : null;
+    const previousTrainId = booking.requestedTrainScheduleId ?? null;
+    const note = options.note?.trim() || undefined;
+
     await this.bookingsRepository.update(bookingId, {
       status: "OPERATION_REQUEST_PENDING",
       scheduledDate: date,
       requestedTrainScheduleId: requestedId,
     } as never);
+    if (note) {
+      await this.bookingsRepository.createReviewNote(
+        bookingId,
+        note,
+        "STAFF_NOTE",
+        actorId,
+      );
+    }
     await this.clearanceEvents.record({
       bookingId,
-      action: 'OPERATION_REQUESTED',
+      action: "OPERATION_RESCHEDULED",
-      label: `Requested operation for shipment day ${scheduledDate}`,
+      label:
-      actorType: 'CUSTOMER',
+        `Operations moved the shipment day ` +
-      actorId: opts?.userId ?? null,
+        `${previousDay ? `from ${previousDay} ` : ""}to ${eatDay(date)}` +
-      metadata: { scheduledDate },
+        (requestedId && requestedId !== previousTrainId ? " and changed the train" : ""),
+      actorType: "STAFF",
+      actorId,
+      metadata: {
+        previousScheduledDate: previousDay,
+        scheduledDate: eatDay(date),
+        previousTrainScheduleId: previousTrainId,
+        trainScheduleId: requestedId,
+        note: note ?? null,
+      },
     });
     const fresh = await this.bookingsService.findById(bookingId);
-    this.notifier.operationRequestedToStaff(fresh);
+    this.notifier.operationRescheduled(fresh, previousDay, note);
     return fresh;
   }
 

apps/edr-freight-api/src/modules/bookings/bookings.controller.ts

@@ -82,6 +82,7 @@ import {
   ReviewDocumentDto,
   RequestOperationDto,
   OperationReviewDto,
+  RescheduleOperationDto,
   StaffRejectDto,
 } from "./dto/request-changes.dto";
 import { ContractViewDto } from "./dto/contract-view.dto";
@@ -1344,6 +1345,29 @@ export class BookingsController {
     return this.transitionService.enrichBookingResponse(booking);
   }
 
+  @Post(":id/operation/reschedule")
+  @BookingStaff(FREIGHT_PERMS.bookings.operations)
+  @ApiOperation({
+    summary:
+      "Operations changes a pending operation request's shipment day and/or " +
+      "train on the customer's behalf (OPERATION_REQUEST_PENDING | " +
+      "OPERATION_CHANGES_REQUESTED → OPERATION_REQUEST_PENDING)",
+  })
+  async rescheduleOperationRequest(
+    @Param("id", ParseUUIDPipe) id: string,
+    @Body() dto: RescheduleOperationDto,
+    @CurrentUser() user: AuthUserPayload,
+  ) {
+    const booking = await this.transitionService.rescheduleOperationRequest(
+      id,
+      dto.scheduledDate,
+      dto.trainScheduleId ?? null,
+      resolveAuthUserId(user),
+      { note: dto.note },
+    );
+    return this.transitionService.enrichBookingResponse(booking);
+  }
+
   @Post(":id/clearance/review")
   @BookingStaff(FREIGHT_PERMS.bookings.reviewDocuments)
   @ApiOperation({

apps/edr-freight-api/src/modules/bookings/dto/request-changes.dto.ts

@@ -107,6 +107,38 @@ export class RequestOperationDto {
   trainScheduleId?: string;
 }
 
+/**
+ * Operations changes a pending operation request's shipment day and/or train
+ * on the customer's behalf (instead of returning it for changes).
+ */
+export class RescheduleOperationDto {
+  @ApiProperty({
+    description:
+      'The new shipment day (train departure day). ISO date — must have an ' +
+      'open departure on the booking route that can carry the cargo.',
+    example: '2026-07-15',
+  })
+  @IsDateString()
+  scheduledDate!: string;
+
+  @ApiPropertyOptional({
+    description:
+      'EXPORT rail only: the train (schedule id) to ride, from ' +
+      'GET /bookings/:id/export-trains for the new day. Required for export ' +
+      'rail; ignored for import/domestic/road bookings.',
+  })
+  @IsOptional()
+  @IsUUID()
+  trainScheduleId?: string;
+
+  @ApiPropertyOptional({
+    description: 'Optional note to the customer explaining the change.',
+  })
+  @IsOptional()
+  @IsString()
+  note?: string;
+}
+
 export class OperationReviewDto {
   @ApiProperty({
     description:

apps/edr-freight-api/src/modules/train-scheduling/batch-window.util.ts

@@ -289,6 +289,99 @@ export function bookingCloseCutoff(
   return new Date(departure.getTime() - offsetMinutes * 60_000);
 }
 
+/** The schedule fields the close-offset reopen guard reads. */
+export interface CloseOffsetReopenSchedule {
+  status: string;
+  direction?: string | null;
+  windowPhase?: string | null;
+  bookingWindowStatus?: string | null;
+  scheduledDepartureDate?: Date | null;
+}
+
+export interface CloseOffsetReopenCheck {
+  /** True when shortening the close offset is the one thing that reopens booking. */
+  eligible: boolean;
+  /** Why the schedule is not eligible; null when it is. */
+  reason: string | null;
+  /** Minutes before departure this schedule currently stops taking bookings. */
+  offsetMinutes: number | null;
+  /** The cutoff that shut booking (departure − offset); null without an offset. */
+  cutoffAt: Date | null;
+}
+
+/**
+ * Is this schedule's booking shut ONLY because of its close offset? That is the
+ * one case staff may fix from the board by shortening the offset (3 days → 1
+ * day, 2 hours, …) so the desk reopens before departure. Every other way a
+ * window ends stays closed: the train departed, it is full, it never had an
+ * offset (booking ran until departure), or the window is still mid-cycle.
+ *
+ * The last guard — "a cycle would fit before departure with no offset at all" —
+ * is what makes the offset the ONLY problem: when the desk's next opening lands
+ * after the train leaves, no offset change can help.
+ */
+export function closeOffsetReopenCheck(
+  schedule: CloseOffsetReopenSchedule,
+  cfg: {
+    importCloseOffsetMinutes?: number | null;
+    exportCloseOffsetMinutes?: number | null;
+    windowOpenHour: number;
+    windowCloseHour: number;
+  },
+  now: Date,
+): CloseOffsetReopenCheck {
+  const departure = schedule.scheduledDepartureDate ?? null;
+  const offsetRaw =
+    schedule.direction === 'EXPORT'
+      ? cfg.exportCloseOffsetMinutes
+      : cfg.importCloseOffsetMinutes;
+  const offsetMinutes = offsetRaw != null && offsetRaw > 0 ? offsetRaw : null;
+  const cutoffAt =
+    departure && offsetMinutes != null
+      ? bookingCloseCutoff(departure, schedule.direction, cfg)
+      : null;
+  const no = (reason: string): CloseOffsetReopenCheck => ({
+    eligible: false,
+    reason,
+    offsetMinutes,
+    cutoffAt,
+  });
+
+  if (schedule.status !== 'DRAFT' && schedule.status !== 'SCHEDULED') {
+    return no(`A ${schedule.status.toLowerCase()} train cannot reopen booking.`);
+  }
+  if (!departure || departure.getTime() <= now.getTime()) {
+    return no('This train has already departed (or has no departure date).');
+  }
+  if (offsetMinutes == null) {
+    return no(
+      'This train has no close offset — booking ran until departure, so there is nothing to shorten.',
+    );
+  }
+  if (schedule.windowPhase !== 'DONE') {
+    return no(
+      schedule.windowPhase == null
+        ? 'This train does not run a managed booking window.'
+        : `Booking is not closed yet — the window is in its ${schedule.windowPhase} phase.`,
+    );
+  }
+  if (schedule.bookingWindowStatus === 'FULL') {
+    return no(
+      'Booking closed because the train is full, not because of the close offset.',
+    );
+  }
+  const hours: OfficeHours = {
+    windowOpenHour: cfg.windowOpenHour,
+    windowCloseHour: cfg.windowCloseHour,
+  };
+  if (nextCycleOpensAt(now, hours, departure) == null) {
+    return no(
+      'The desk would not reopen before departure even with no close offset — the offset is not what is blocking booking.',
+    );
+  }
+  return { eligible: true, reason: null, offsetMinutes, cutoffAt };
+}
+
 export interface InitialWindowTimes {
   windowOpensAt: Date;
   windowClosesAt: Date;

apps/edr-freight-api/src/modules/train-scheduling/controllers/train-scheduling.controller.ts

@@ -66,6 +66,7 @@ import { AvailableDaysQueryDto } from "../dto/available-days-query.dto";
 import { AvailableDaysForCargoQueryDto } from "../dto/available-days-for-cargo-query.dto";
 import { UpdateTrainSchedulingGlobalRulesDto } from "../dto/update-train-scheduling-global-rules.dto";
 import { UpdateScheduleWindowRuleDto } from "../dto/update-schedule-window-rule.dto";
+import { ReduceScheduleCloseOffsetDto } from "../dto/reduce-schedule-close-offset.dto";
 import { UpdateScheduleDateDto } from "../dto/update-schedule-date.dto";
 import { MergeScheduleTrainDto } from "../dto/merge-schedule-train.dto";
 import { UpdateScheduleTrainNumberDto } from "../dto/update-schedule-train-number.dto";
@@ -985,6 +986,20 @@ export class TrainSchedulingController {
     return this.trainSchedulingService.getContainerTrainScheduleById(id);
   }
 
+  @Patch("schedules/:id/close-offset")
+  @TrainSchedulingUpdate()
+  @ApiOperation({
+    summary:
+      "Shorten the booking-close offset of a schedule whose booking shut only because of that offset, so its window reopens before departure",
+  })
+  async reduceScheduleCloseOffset(
+    @Param("id", ParseUUIDPipe) id: string,
+    @Body() dto: ReduceScheduleCloseOffsetDto,
+  ) {
+    await this.trainSchedulingService.reduceScheduleCloseOffset(id, dto);
+    return this.trainSchedulingService.getContainerTrainScheduleById(id);
+  }
+
   @Patch("schedules/:id/schedule-date")
   @TrainSchedulingUpdate()
   @ApiOperation({

apps/edr-freight-api/src/modules/train-scheduling/dto/reduce-schedule-close-offset.dto.ts

@@ -0,0 +1,20 @@
+import { ApiProperty } from '@nestjs/swagger';
+import { Type } from 'class-transformer';
+import { IsInt, Min } from 'class-validator';
+
+/**
+ * Shorten the booking-close offset of ONE schedule whose booking shut only
+ * because of that offset (staff action on the ops board). The value replaces the
+ * schedule's frozen offset; 0 means "close at departure".
+ */
+export class ReduceScheduleCloseOffsetDto {
+  @ApiProperty({
+    example: 120,
+    description:
+      'New minutes-before-departure at which booking closes. Must be shorter than the current offset; 0 = close at departure.',
+  })
+  @Type(() => Number)
+  @IsInt()
+  @Min(0)
+  closeOffsetMinutes!: number;
+}

apps/edr-freight-api/src/modules/train-scheduling/schedule-close-offset.spec.ts

@@ -0,0 +1,266 @@
+import { BadRequestException, NotFoundException } from '@nestjs/common';
+
+import { closeOffsetReopenCheck } from './batch-window.util';
+import { TrainSchedulingService } from './services/train-scheduling.service';
+
+/**
+ * "Reopen booking by shortening the close offset": a train whose booking shut
+ * ONLY because of its close offset (3 days → cut to 1 day / 2 hours) gets its
+ * window re-armed. Every other closed state is refused. Pure guard first, then
+ * the service against stub repositories.
+ */
+describe('close-offset reopen', () => {
+  // Wednesday 2026-09-09 10:00 EAT (07:00Z). A 3-day offset closes Sunday 10:00 EAT.
+  const DEPARTURE = new Date('2026-09-09T07:00:00.000Z');
+  // Monday 2026-09-07 09:00 EAT — inside the desk day, past the 3-day cutoff.
+  const NOW = new Date('2026-09-07T06:00:00.000Z');
+  const THREE_DAYS = 3 * 1_440;
+
+  const cfg = {
+    importWindowLeadDays: 3,
+    exportBookingLeadHours: 24,
+    windowOpenHour: 8,
+    windowCloseHour: 17,
+    windowDurationHours: 3,
+    docReviewMinutes: 30,
+    paymentWindowMinutes: 60,
+    exportPaymentWindowMinutes: 60,
+    importCloseOffsetMinutes: THREE_DAYS,
+    exportCloseOffsetMinutes: THREE_DAYS,
+  };
+
+  const closedByOffset = (over: Record<string, unknown> = {}) => ({
+    id: 'S1',
+    reference: 'S-2026-00001',
+    status: 'SCHEDULED',
+    direction: 'IMPORT',
+    windowPhase: 'DONE',
+    bookingWindowStatus: 'CLOSED',
+    scheduledDepartureDate: DEPARTURE,
+    originStationId: 'Y-ADD',
+    destinationStationId: 'Y-DJ',
+    ruleWindowOpenHour: 8,
+    ruleWindowCloseHour: 17,
+    ruleWindowDurationHours: 3,
+    ruleImportWindowLeadDays: 3,
+    ruleExportBookingLeadHours: 24,
+    ruleImportCloseOffsetMinutes: THREE_DAYS,
+    ruleExportCloseOffsetMinutes: THREE_DAYS,
+    ...over,
+  });
+
+  describe('closeOffsetReopenCheck', () => {
+    it('is eligible when DONE, not full, departure ahead, and an offset shut it', () => {
+      const check = closeOffsetReopenCheck(closedByOffset(), cfg, NOW);
+      expect(check.eligible).toBe(true);
+      expect(check.offsetMinutes).toBe(THREE_DAYS);
+      expect(check.cutoffAt?.toISOString()).toBe('2026-09-06T07:00:00.000Z');
+    });
+
+    it.each([
+      ['dispatched train', { status: 'DISPATCHED' }, /dispatched/i],
+      ['already departed', { scheduledDepartureDate: new Date('2026-09-01T07:00:00.000Z') }, /departed/i],
+      ['full train', { bookingWindowStatus: 'FULL' }, /full/i],
+      ['window still open', { windowPhase: 'OPEN' }, /not closed yet/i],
+      ['legacy row with no window', { windowPhase: null }, /managed booking window/i],
+    ])('refuses a %s', (_label, over, reason) => {
+      const check = closeOffsetReopenCheck(closedByOffset(over), cfg, NOW);
+      expect(check.eligible).toBe(false);
+      expect(check.reason).toMatch(reason);
+    });
+
+    it('refuses when the schedule never had an offset (booking ran to departure)', () => {
+      const check = closeOffsetReopenCheck(
+        closedByOffset(),
+        { ...cfg, importCloseOffsetMinutes: null },
+        NOW,
+      );
+      expect(check.eligible).toBe(false);
+      expect(check.reason).toMatch(/no close offset/i);
+      expect(check.cutoffAt).toBeNull();
+    });
+
+    it('refuses when the desk could not reopen before departure even with no offset', () => {
+      // Tuesday 18:00 EAT, desk 8–17: next opening is Wednesday 08:00, but the
+      // train departs Wednesday 07:00 EAT — the offset is not the blocker.
+      const lateNow = new Date('2026-09-08T15:00:00.000Z');
+      const earlyDeparture = new Date('2026-09-09T04:00:00.000Z');
+      const check = closeOffsetReopenCheck(
+        closedByOffset({ scheduledDepartureDate: earlyDeparture }),
+        cfg,
+        lateNow,
+      );
+      expect(check.eligible).toBe(false);
+      expect(check.reason).toMatch(/would not reopen before departure/i);
+    });
+
+    it('reads the export offset for an EXPORT schedule', () => {
+      const check = closeOffsetReopenCheck(
+        closedByOffset({ direction: 'EXPORT' }),
+        { ...cfg, importCloseOffsetMinutes: null, exportCloseOffsetMinutes: 120 },
+        NOW,
+      );
+      expect(check.eligible).toBe(true);
+      expect(check.offsetMinutes).toBe(120);
+    });
+  });
+
+  describe('TrainSchedulingService.reduceScheduleCloseOffset', () => {
+    type Fixture = {
+      schedule: Record<string, unknown> | null;
+      siblings?: Record<string, unknown>[];
+      now?: Date;
+    };
+
+    const makeService = (fx: Fixture) => {
+      const updates: Array<{ id: string; patch: Record<string, unknown> }> = [];
+      const repo = {
+        update: jest.fn().mockImplementation(async (id: string, patch: Record<string, unknown>) => {
+          updates.push({ id, patch });
+        }),
+      };
+      const siblingsQb = {
+        where: jest.fn().mockReturnThis(),
+        andWhere: jest.fn().mockReturnThis(),
+        getMany: jest.fn().mockResolvedValue(fx.siblings ?? []),
+      };
+      const dataSource = {
+        getRepository: jest.fn().mockReturnValue(repo),
+        manager: {
+          getRepository: jest
+            .fn()
+            .mockReturnValue({ createQueryBuilder: () => siblingsQb }),
+        },
+      };
+      const service = Object.create(
+        TrainSchedulingService.prototype,
+      ) as TrainSchedulingService;
+      const emitted: string[] = [];
+      Object.assign(service, {
+        dataSource,
+        trainSchedulesRepository: {
+          findById: jest.fn().mockResolvedValue(fx.schedule),
+        },
+        getWindowConfig: jest.fn().mockResolvedValue(cfg),
+        emitWindowState: jest.fn().mockImplementation(async (id: string) => {
+          emitted.push(id);
+        }),
+        logger: { log: jest.fn(), warn: jest.fn() },
+      });
+      jest.useFakeTimers().setSystemTime(fx.now ?? NOW);
+      return { service, updates, emitted };
+    };
+
+    afterEach(() => jest.useRealTimers());
+
+    it('404s on an unknown schedule', async () => {
+      const { service } = makeService({ schedule: null });
+      await expect(
+        service.reduceScheduleCloseOffset('S1', { closeOffsetMinutes: 60 }),
+      ).rejects.toBeInstanceOf(NotFoundException);
+    });
+
+    it('refuses a train whose window is not shut by its offset', async () => {
+      const { service, updates } = makeService({
+        schedule: closedByOffset({ bookingWindowStatus: 'FULL' }),
+      });
+      await expect(
+        service.reduceScheduleCloseOffset('S1', { closeOffsetMinutes: 60 }),
+      ).rejects.toThrow(/full/i);
+      expect(updates).toHaveLength(0);
+    });
+
+    it('refuses an offset that is not shorter than the current one', async () => {
+      const { service, updates } = makeService({ schedule: closedByOffset() });
+      await expect(
+        service.reduceScheduleCloseOffset('S1', { closeOffsetMinutes: THREE_DAYS }),
+      ).rejects.toThrow(/shorter than the current 3 days/i);
+      expect(updates).toHaveLength(0);
+    });
+
+    it('refuses an offset whose new cutoff is still before the next desk opening', async () => {
+      // 2 days before departure = Monday 10:00 EAT; now is Monday 09:00 so a
+      // cycle fits… but 2 days 1 hour (Mon 09:00) does not.
+      const { service } = makeService({ schedule: closedByOffset() });
+      await expect(
+        service.reduceScheduleCloseOffset('S1', {
+          closeOffsetMinutes: 2 * 1_440 + 60,
+        }),
+      ).rejects.toBeInstanceOf(BadRequestException);
+    });
+
+    it('shortens the offset, re-arms the window at now (desk open) and caps it at the new cutoff', async () => {
+      const { service, updates, emitted } = makeService({ schedule: closedByOffset() });
+
+      // 1 day before departure → new cutoff Tuesday 10:00 EAT.
+      await service.reduceScheduleCloseOffset('S1', { closeOffsetMinutes: 1_440 });
+
+      expect(updates).toHaveLength(1);
+      const [{ id, patch }] = updates;
+      expect(id).toBe('S1');
+      expect(patch).toMatchObject({
+        ruleImportCloseOffsetMinutes: 1_440,
+        windowRuleCustom: true,
+        windowPhase: 'PRE_WINDOW',
+        docReviewCompletedAt: null,
+        docReviewEndsAt: null,
+        paymentPhaseEndsAt: null,
+      });
+      // Desk is open at 09:00 → reopens now; 3h cycle → 12:00 EAT (09:00Z).
+      expect((patch.windowOpensAt as Date).toISOString()).toBe(NOW.toISOString());
+      expect((patch.windowClosesAt as Date).toISOString()).toBe('2026-09-07T09:00:00.000Z');
+      expect(emitted).toEqual(['S1']);
+    });
+
+    it('stores 0 as null (booking runs to departure) and caps the cycle at departure', async () => {
+      // Tuesday 16:00 EAT: 3h cycle would run past the 17:00 desk close.
+      const tueAfternoon = new Date('2026-09-08T13:00:00.000Z');
+      const { service, updates } = makeService({
+        schedule: closedByOffset(),
+        now: tueAfternoon,
+      });
+      await service.reduceScheduleCloseOffset('S1', { closeOffsetMinutes: 0 });
+      const [{ patch }] = updates;
+      expect(patch.ruleImportCloseOffsetMinutes).toBeNull();
+      expect((patch.windowOpensAt as Date).toISOString()).toBe(tueAfternoon.toISOString());
+      // Desk close (17:00 EAT = 14:00Z) ends the cycle before departure.
+      expect((patch.windowClosesAt as Date).toISOString()).toBe('2026-09-08T14:00:00.000Z');
+    });
+
+    it('reopens route+day siblings shut by the same offset and leaves the rest alone', async () => {
+      const { service, updates } = makeService({
+        schedule: closedByOffset(),
+        siblings: [
+          closedByOffset({ id: 'S2' }),
+          // Already full — booking did not close because of the offset.
+          closedByOffset({ id: 'S3', bookingWindowStatus: 'FULL' }),
+          // Still mid-cycle — must keep the state its customers see.
+          closedByOffset({ id: 'S4', windowPhase: 'PAYMENT' }),
+        ],
+      });
+      await service.reduceScheduleCloseOffset('S1', { closeOffsetMinutes: 1_440 });
+      expect(updates.map((u) => u.id)).toEqual(['S1', 'S2']);
+      expect(updates[1].patch).toMatchObject({
+        ruleImportCloseOffsetMinutes: 1_440,
+        windowPhase: 'PRE_WINDOW',
+      });
+    });
+
+    it('an EXPORT reopen is a single FCFS window to the new cutoff and touches no sibling', async () => {
+      const { service, updates } = makeService({
+        schedule: closedByOffset({ direction: 'EXPORT' }),
+        siblings: [closedByOffset({ id: 'S2', direction: 'EXPORT' })],
+      });
+      await service.reduceScheduleCloseOffset('S1', { closeOffsetMinutes: 120 });
+      expect(updates).toHaveLength(1);
+      const [{ patch }] = updates;
+      expect(patch).toMatchObject({
+        ruleExportCloseOffsetMinutes: 120,
+        windowPhase: 'PRE_WINDOW',
+      });
+      expect((patch.windowOpensAt as Date).toISOString()).toBe(NOW.toISOString());
+      // Departure 07:00Z − 2h.
+      expect((patch.windowClosesAt as Date).toISOString()).toBe('2026-09-09T05:00:00.000Z');
+    });
+  });
+});

apps/edr-freight-api/src/modules/train-scheduling/services/train-scheduling.service.ts

@@ -112,6 +112,7 @@ import {
   UploadImportDjiboutiDocumentDto,
 } from '../dto/import-djibouti-operation.dto';
 import { UpdateScheduleWindowRuleDto } from '../dto/update-schedule-window-rule.dto';
+import { ReduceScheduleCloseOffsetDto } from '../dto/reduce-schedule-close-offset.dto';
 import { UpdateScheduleDateDto } from '../dto/update-schedule-date.dto';
 import { MergeScheduleTrainDto } from '../dto/merge-schedule-train.dto';
 import { UpdateScheduleTrainNumberDto } from '../dto/update-schedule-train-number.dto';
@@ -197,12 +198,15 @@ import { orderConsistWagons } from '../consist-order.util';
 import {
   bookingCloseCutoff,
   clampCloseToOfficeHours,
+  closeOffsetReopenCheck,
   computeExportWindowTimes,
   computeImportWindowTimes,
   earliestSchedulableDeparture,
   eatDay,
   eatDayToUtc,
+  nextCycleOpensAt,
   shiftEatDay,
+  type OfficeHours,
 } from '../batch-window.util';
 import { TrainCheckpointEvent } from '../entities/train-checkpoint-event.entity';
 import { BookingJourneyService } from '../booking-journey.service';
@@ -239,6 +243,19 @@ const HANDLING_FIELDS = [
 
 type HandlingField = (typeof HANDLING_FIELDS)[number][0];
 
+/** "3 days" / "2 hours" / "45 minutes" for an error message. */
+function describeMinutes(minutes: number): string {
+  if (minutes % 1_440 === 0) {
+    const d = minutes / 1_440;
+    return `${d} day${d === 1 ? '' : 's'}`;
+  }
+  if (minutes % 60 === 0) {
+    const h = minutes / 60;
+    return `${h} hour${h === 1 ? '' : 's'}`;
+  }
+  return `${minutes} minute${minutes === 1 ? '' : 's'}`;
+}
+
 /** Drops the keys a partial override left undefined, so `...` merges keep the base value. */
 function pickDefined<T extends object>(source: T): Partial<T> {
   return Object.fromEntries(
@@ -266,6 +283,16 @@ function windowRuleSnapshot(cfg: BookingWindowConfig) {
   };
 }
 
+/** Wire shape of a close-offset reopen check (dates as ISO strings). */
+function toCloseOffsetReopenInfo(check: ReturnType<typeof closeOffsetReopenCheck>) {
+  return {
+    eligible: check.eligible,
+    reason: check.reason,
+    offsetMinutes: check.offsetMinutes,
+    cutoffAt: check.cutoffAt ? check.cutoffAt.toISOString() : null,
+  };
+}
+
 /**
  * The booking-window config a specific schedule runs under: its frozen rule
  * snapshot (open/close hour, duration, lead, reopen gap) overlaid on the live
@@ -1024,6 +1051,152 @@ export class TrainSchedulingService {
     return fresh ?? schedule;
   }
 
+  /**
+   * Shorten the booking-close offset of ONE schedule whose booking shut ONLY
+   * because of that offset, and re-arm its window so the desk reopens. A 3-day
+   * offset that closed booking with the train still days away can be cut to a
+   * day or a couple of hours; the window then opens at the next desk opening
+   * (now, if the desk is open) and runs its normal cycles until the new cutoff.
+   *
+   * Refused for every other kind of closed window (departed, full, no offset,
+   * still mid-cycle) — see `closeOffsetReopenCheck`. The new offset must be
+   * shorter than the current one and must leave room for a cycle before the
+   * new cutoff. The offset is frozen onto the schedule (the global value is
+   * untouched) and the row is marked custom so a later global-rules save does
+   * not re-stamp it.
+   *
+   * IMPORT/DOMESTIC: the same shorter offset is applied to every route+day
+   * sibling that is likewise shut only by its offset, so the group keeps its
+   * single shared timeline (each capped at its own new cutoff). EXPORT windows
+   * are per-train, so an export change touches only this schedule.
+   */
+  async reduceScheduleCloseOffset(
+    id: string,
+    dto: ReduceScheduleCloseOffsetDto,
+  ): Promise<TrainSchedule> {
+    const schedule = await this.trainSchedulesRepository.findById(id);
+    if (!schedule) {
+      throw new NotFoundException(`Train schedule ${id} not found`);
+    }
+    const now = new Date();
+    const liveCfg = await this.getWindowConfig();
+    const cfg = effectiveWindowConfig(schedule, liveCfg);
+    const check = closeOffsetReopenCheck(schedule, cfg, now);
+    if (!check.eligible || check.offsetMinutes == null) {
+      throw new BadRequestException(
+        check.reason ?? 'This schedule cannot reopen by shortening its close offset.',
+      );
+    }
+
+    const newOffset = dto.closeOffsetMinutes;
+    if (newOffset >= check.offsetMinutes) {
+      throw new BadRequestException(
+        `The new close offset must be shorter than the current ${describeMinutes(
+          check.offsetMinutes,
+        )} before departure.`,
+      );
+    }
+
+    const isExport = schedule.direction === 'EXPORT';
+    // 0 is stored as null so "no offset" keeps its single canonical value.
+    const offsetPatch = isExport
+      ? { ruleExportCloseOffsetMinutes: newOffset || null }
+      : { ruleImportCloseOffsetMinutes: newOffset || null };
+    const merged: BookingWindowConfig = {
+      ...cfg,
+      ...(isExport
+        ? { exportCloseOffsetMinutes: newOffset || null }
+        : { importCloseOffsetMinutes: newOffset || null }),
+    };
+    const hours: OfficeHours = {
+      windowOpenHour: cfg.windowOpenHour,
+      windowCloseHour: cfg.windowCloseHour,
+    };
+    const cutoff = bookingCloseCutoff(
+      schedule.scheduledDepartureDate,
+      schedule.direction,
+      merged,
+    );
+    // The desk reopens at the next office-hours opening (now, when it is open),
+    // exactly as a reopen cycle would — and only if that lands before the cutoff.
+    const opensAt = nextCycleOpensAt(now, hours, cutoff);
+    if (opensAt == null) {
+      throw new BadRequestException(
+        'Even with this offset the desk would not reopen before booking closes again ' +
+          `(new cutoff ${cutoff.toISOString()}) — shorten the offset further.`,
+      );
+    }
+    let closesAt: Date;
+    if (isExport) {
+      // Export runs one FCFS window: from the reopen until the cutoff.
+      closesAt = cutoff;
+    } else {
+      closesAt = new Date(opensAt.getTime() + cfg.windowDurationHours * 3_600_000);
+      closesAt = clampCloseToOfficeHours(opensAt, closesAt, hours);
+      if (closesAt.getTime() > cutoff.getTime()) closesAt = cutoff;
+    }
+
+    const cap = (d: Date, bound: Date): Date =>
+      d.getTime() > bound.getTime() ? bound : d;
+    const targets: Array<{ id: string; cutoff: Date }> = [{ id, cutoff }];
+    if (!isExport) {
+      const siblings = await this.findGroupSiblings(
+        this.dataSource.manager,
+        schedule.originStationId,
+        schedule.destinationStationId,
+        schedule.scheduledDepartureDate,
+        id,
+      );
+      for (const sib of siblings) {
+        const sibCfg = effectiveWindowConfig(sib, liveCfg);
+        const sibCheck = closeOffsetReopenCheck(sib, sibCfg, now);
+        // Only a sibling that is ALSO shut purely by an offset longer than the
+        // new one joins in; anything else keeps the state its customers saw.
+        if (
+          !sibCheck.eligible ||
+          sibCheck.offsetMinutes == null ||
+          sibCheck.offsetMinutes <= newOffset ||
+          !sib.scheduledDepartureDate
+        ) {
+          continue;
+        }
+        const sibCutoff = bookingCloseCutoff(sib.scheduledDepartureDate, sib.direction, {
+          ...sibCfg,
+          importCloseOffsetMinutes: newOffset || null,
+        });
+        if (opensAt.getTime() >= sibCutoff.getTime()) continue;
+        targets.push({ id: sib.id, cutoff: sibCutoff });
+      }
+    }
+
+    const repo = this.dataSource.getRepository(TrainSchedule);
+    for (const t of targets) {
+      await repo.update(t.id, {
+        ...offsetPatch,
+        // Staff-set — exempt from the global re-stamp.
+        windowRuleCustom: true,
+        // Back to PRE_WINDOW: the window tick opens it at windowOpensAt and runs
+        // the normal cycle from there (bookingWindowStatus flips OPEN then).
+        windowPhase: 'PRE_WINDOW',
+        windowOpensAt: cap(opensAt, t.cutoff),
+        windowClosesAt: cap(closesAt, t.cutoff),
+        docReviewCompletedAt: null,
+        docReviewEndsAt: null,
+        paymentPhaseEndsAt: null,
+      });
+    }
+    this.logger.log(
+      `Close offset of schedule ${schedule.reference ?? id} shortened ` +
+        `${check.offsetMinutes} → ${newOffset} min before departure` +
+        ` (+${targets.length - 1} route+day sibling(s)) — booking reopens ` +
+        `${opensAt.toISOString()}, closes ${closesAt.toISOString()}`,
+    );
+    for (const t of targets) void this.emitWindowState(t.id);
+
+    const fresh = await this.trainSchedulesRepository.findById(id);
+    return fresh ?? schedule;
+  }
+
   /**
    * Correct a departure's operational run identifiers — the train number and
    * voyage number yards and customs quote.
@@ -6313,8 +6486,11 @@ export class TrainSchedulingService {
       skip,
       take,
     });
+    // Live window config: each row's frozen rule overlays it to decide whether
+    // the "shorten close offset" action applies (see closeOffsetReopenCheck).
+    const liveCfg = await this.getWindowConfig();
     return {
-      items: schedules.map((s) => this.mapScheduleListItem(s)),
+      items: schedules.map((s) => this.mapScheduleListItem(s, liveCfg)),
       meta: buildPaginationMeta(total, page, pageSize),
     };
   }
@@ -8857,7 +9033,11 @@ export class TrainSchedulingService {
     throw new ConflictException('Could not allocate a unique schedule reference');
   }
 
-  private mapScheduleListItem(schedule: import('../../train-schedules/entities/train-schedule.entity').TrainSchedule) {
+  private mapScheduleListItem(
+    schedule: import('../../train-schedules/entities/train-schedule.entity').TrainSchedule,
+    /** Live window config; when given, the row carries its close-offset reopen state. */
+    liveCfg?: BookingWindowConfig,
+  ) {
     // Wagon figures must match the detail page's wagon plan (WagonPlanGrid) —
     // see computeScheduleWagonUsage for why the stored counter cannot be used.
     const { wagonsUsed, wagonsTotal, wagonsReserved, wagonsRemaining } =
@@ -8921,6 +9101,18 @@ export class TrainSchedulingService {
       freightType: this.resolveScheduleFreightType(schedule),
       status: schedule.status,
       bookingWindowStatus: schedule.bookingWindowStatus ?? 'OPEN',
+      windowPhase: schedule.windowPhase ?? null,
+      // Whether booking shut ONLY because of the close offset — the board offers
+      // "shorten close offset" on exactly these rows.
+      closeOffsetReopen: liveCfg
+        ? toCloseOffsetReopenInfo(
+            closeOffsetReopenCheck(
+              schedule,
+              effectiveWindowConfig(schedule, liveCfg),
+              new Date(),
+            ),
+          )
+        : null,
       cancellationReason: schedule.cancellationReason ?? null,
       cancelledAt: schedule.cancelledAt ?? null,
       maxWagons: schedule.maxWagons ?? 0,
@@ -10965,6 +11157,14 @@ export class TrainSchedulingService {
       // settings" editor on the ops board (prefill + save one schedule's
       // override). docReview/payment are not snapshotted per schedule (only their
       // sum, as the frozen reopen gap), so the editor prefills them from live config.
+      // Shut only by its close offset? Drives the "shorten close offset" action.
+      closeOffsetReopen: toCloseOffsetReopenInfo(
+        closeOffsetReopenCheck(
+          schedule,
+          effectiveWindowConfig(schedule, windowCfg),
+          new Date(),
+        ),
+      ),
       windowRule: {
         windowOpenHour: schedule.ruleWindowOpenHour ?? null,
         windowCloseHour: schedule.ruleWindowCloseHour ?? null,
@@ -10974,6 +11174,12 @@ export class TrainSchedulingService {
             : null,
         importWindowLeadDays: schedule.ruleImportWindowLeadDays ?? null,
         exportBookingLeadHours: schedule.ruleExportBookingLeadHours ?? null,
+        // The offsets this train actually runs under (its frozen snapshot, or
+        // the live global for a legacy row) — null = booking runs to departure.
+        importCloseOffsetMinutes:
+          effectiveWindowConfig(schedule, windowCfg).importCloseOffsetMinutes ?? null,
+        exportCloseOffsetMinutes:
+          effectiveWindowConfig(schedule, windowCfg).exportCloseOffsetMinutes ?? null,
         docReviewMinutes: windowCfg.docReviewMinutes,
         // Editor prefill: this schedule's own override when staff set one,
         // else the live global for the schedule's direction (import/export

apps/edr-freight-web/backoffice/src/components/bookings/BookingActionsMenu.tsx

@@ -1,8 +1,10 @@
+import { useState } from "react";
 import { useNavigate } from "react-router-dom";
 import { ExternalLink, MoreHorizontal, Receipt } from "lucide-react";
 import { Button, Menu, ActionIcon, Group, Text } from "@mantine/core";
 
 import { BookingConfirmDialog } from "./BookingConfirmDialog";
+import { OperationRescheduleModal } from "./OperationRescheduleModal";
 import { useBookingActionDialog } from "./useBookingActionDialog";
 import { useAuth } from "@/auth/useAuth";
 import { FREIGHT_PERMS, hasPermission as hasFreightPermission } from "@/lib/permissions";
@@ -10,6 +12,7 @@ import {
   isAllocateAction,
   isClearanceNavAction,
   isContractNavAction,
+  isRescheduleAction,
   listRowHasActions,
   type BookingActionContext,
 } from "@/features/bookings/booking-actions.config";
@@ -44,6 +47,8 @@ export function BookingActionsMenu({
 
   const flow = useBookingActionDialog(row.id, context);
   const { actions, pendingAction, mutations } = flow;
+  // Day / train reschedule has its own modal (date + export train picker).
+  const [rescheduleOpen, setRescheduleOpen] = useState(false);
 
   const goToContract = () =>
     navigate(`/dashboard/booking-requests/${row.id}/contract`);
@@ -67,6 +72,8 @@ export function BookingActionsMenu({
       goToClearanceTab();
     } else if (isAllocateAction(action.id)) {
       onAllocateBooking?.();
+    } else if (isRescheduleAction(action.id)) {
+      setRescheduleOpen(true);
     } else {
       flow.openAction(action);
     }
@@ -109,6 +116,14 @@ export function BookingActionsMenu({
           consolidationPartnerId={row.consolidationPartnerId}
           consolidationPartnerReference={row.consolidationPartnerReference}
         />
+        <OperationRescheduleModal
+          bookingId={row.id}
+          opened={rescheduleOpen}
+          onClose={() => {
+            onSuppressRowClick?.();
+            setRescheduleOpen(false);
+          }}
+        />
       </>
     );
   }
@@ -183,6 +198,14 @@ export function BookingActionsMenu({
           consolidationPartnerId={row.consolidationPartnerId}
           consolidationPartnerReference={row.consolidationPartnerReference}
         />
+      <OperationRescheduleModal
+        bookingId={row.id}
+        opened={rescheduleOpen}
+        onClose={() => {
+          onSuppressRowClick?.();
+          setRescheduleOpen(false);
+        }}
+      />
     </Group>
   );
 }

apps/edr-freight-web/backoffice/src/components/bookings/OperationRescheduleModal.tsx

@@ -0,0 +1,303 @@
+import { useEffect, useMemo, useState } from "react";
+import {
+  Alert,
+  Badge,
+  Box,
+  Button,
+  Group,
+  Loader,
+  Modal,
+  Select,
+  Stack,
+  Text,
+  Textarea,
+  ThemeIcon,
+} from "@mantine/core";
+import { DateInput } from "@mantine/dates";
+import { CalendarClock, Info } from "lucide-react";
+import { useQuery } from "@tanstack/react-query";
+
+import { api } from "@/services/api";
+import {
+  useBookingDetail,
+  useBookingMutations,
+} from "@/hooks/bookings/useBookings";
+
+const EAT = "Africa/Addis_Ababa";
+
+/** YYYY-MM-DD of an instant in East Africa Time — the booking day key. */
+function eatDay(value: string | Date): string {
+  const date = typeof value === "string" ? new Date(value) : value;
+  return new Intl.DateTimeFormat("en-CA", {
+    timeZone: EAT,
+    year: "numeric",
+    month: "2-digit",
+    day: "2-digit",
+  }).format(date);
+}
+
+function formatEat(value: string | Date | null | undefined): string {
+  if (!value) return "—";
+  const date = typeof value === "string" ? new Date(value) : value;
+  if (Number.isNaN(date.getTime())) return "—";
+  return new Intl.DateTimeFormat("en-GB", {
+    timeZone: EAT,
+    weekday: "short",
+    day: "2-digit",
+    month: "short",
+    hour: "2-digit",
+    minute: "2-digit",
+  }).format(date);
+}
+
+/** Mirrors the API road-service rule: ServiceType.code ROAD, TRUCK, ROAD_*, TRUCK_* */
+function isRoadServiceCode(code: string | null | undefined): boolean {
+  const c = (code ?? "").toUpperCase();
+  return (
+    c === "ROAD" ||
+    c === "TRUCK" ||
+    c.startsWith("ROAD_") ||
+    c.startsWith("TRUCK_")
+  );
+}
+
+export interface OperationRescheduleModalProps {
+  bookingId: string;
+  opened: boolean;
+  onClose: () => void;
+}
+
+/**
+ * Operations moves a pending operation request to another shipment day and,
+ * for export rail, another train — instead of returning it to the customer.
+ * The server re-runs the customer's own gates (open departure that day, wagon
+ * that can carry the cargo, export train with room) and refuses with the
+ * reason if the new day does not work.
+ */
+export function OperationRescheduleModal({
+  bookingId,
+  opened,
+  onClose,
+}: OperationRescheduleModalProps) {
+  const detailQuery = useBookingDetail(opened ? bookingId : undefined);
+  const booking = detailQuery.data;
+  const mutations = useBookingMutations(bookingId);
+
+  const isExportRail =
+    booking?.tradeDirection === "EXPORT" &&
+    !isRoadServiceCode(booking.serviceType?.code);
+
+  const [day, setDay] = useState<Date | null>(null);
+  const [trainId, setTrainId] = useState<string | null>(null);
+  const [note, setNote] = useState("");
+
+  // Seed from the booking each time the modal opens: the current day and, for
+  // export, the train the customer picked (the detail's requested/allocated train).
+  useEffect(() => {
+    if (!opened || !booking) return;
+    setDay(booking.scheduledDate ? new Date(booking.scheduledDate) : null);
+    setTrainId(booking.trainScheduleSummary?.id ?? null);
+    setNote("");
+  }, [opened, booking]);
+
+  const dayKey = day ? eatDay(day) : null;
+  const currentDayKey = booking?.scheduledDate
+    ? eatDay(booking.scheduledDate)
+    : null;
+
+  // Days with an open departure on the booking's route — a planning hint; the
+  // server still validates the pick.
+  const daysQuery = useQuery({
+    ...api.trainScheduling.availableDays.queryOptions({
+      input: {
+        originYardId: booking?.originYard?.id ?? null,
+        destinationYardId: booking?.destinationYard?.id ?? null,
+      },
+    }),
+    enabled:
+      opened &&
+      Boolean(booking?.originYard?.id && booking?.destinationYard?.id),
+  });
+  const availableDays = useMemo(
+    () => new Set((daysQuery.data ?? []).map((d) => eatDay(d))),
+    [daysQuery.data],
+  );
+  const dayHasDeparture = dayKey ? availableDays.has(dayKey) : false;
+
+  // Export rail: the day's export trains with free space, so staff pick one.
+  const trainsQuery = useQuery({
+    ...api.trainScheduling.exportTrains.queryOptions({
+      input: { bookingId, date: day ? day.toISOString() : "" },
+    }),
+    enabled: opened && isExportRail && Boolean(day),
+  });
+  const trainOptions = useMemo(
+    () =>
+      (trainsQuery.data ?? []).map((t) => ({
+        value: t.scheduleId,
+        label:
+          `${t.trainNumber ?? t.trainName ?? "Train"} · departs ${formatEat(t.departure)} · ` +
+          `${t.freeWagons} free / needs ${t.neededWagons}` +
+          (!t.isOpen ? " · closed" : !t.fits ? " · no room" : ""),
+        disabled: !t.isOpen || !t.fits,
+      })),
+    [trainsQuery.data],
+  );
+  // A train belongs to one day: changing the day drops a pick from another day.
+  useEffect(() => {
+    if (!isExportRail || !trainsQuery.data) return;
+    if (trainId && !trainsQuery.data.some((t) => t.scheduleId === trainId)) {
+      setTrainId(null);
+    }
+  }, [isExportRail, trainsQuery.data, trainId]);
+
+  const unchanged =
+    dayKey != null &&
+    dayKey === currentDayKey &&
+    (!isExportRail || trainId === (booking?.trainScheduleSummary?.id ?? null));
+  const canSave =
+    Boolean(day) && !unchanged && (!isExportRail || Boolean(trainId));
+
+  const handleSave = () => {
+    if (!day || !canSave) return;
+    mutations.rescheduleOperation.mutate(
+      {
+        scheduledDate: day.toISOString(),
+        ...(isExportRail && trainId ? { trainScheduleId: trainId } : {}),
+        ...(note.trim() ? { note: note.trim() } : {}),
+      },
+      { onSuccess: () => onClose() },
+    );
+  };
+
+  return (
+    <Modal
+      opened={opened}
+      onClose={onClose}
+      centered
+      radius="lg"
+      size="md"
+      title={
+        <Group gap="sm">
+          <ThemeIcon variant="light" color="edr-green" radius="md" size={34}>
+            <CalendarClock size={18} />
+          </ThemeIcon>
+          <Box>
+            <Text fw={600} lh={1.2}>
+              Change train / shipment day
+            </Text>
+            <Text size="xs" c="dimmed" lh={1.2}>
+              {booking?.reference ?? "Booking"}
+            </Text>
+          </Box>
+        </Group>
+      }
+    >
+      {detailQuery.isLoading || !booking ? (
+        <Group justify="center" py="xl">
+          <Loader size="sm" />
+        </Group>
+      ) : (
+        <Stack gap="md">
+          <Alert variant="light" color="blue" icon={<Info size={16} />}>
+            Sets the shipment day
+            {isExportRail ? " and the export train " : " "}
+            for the customer, so nothing has to go back to them. The request
+            stays under review for the normal accept, and the customer is told
+            the new day.
+            {!isExportRail
+              ? " Import and domestic trains are assigned by the batch engine on the chosen day."
+              : ""}
+          </Alert>
+
+          <Group gap="xs" wrap="wrap">
+            <Badge variant="light" color="gray">
+              Currently {currentDayKey ?? "no day"}
+            </Badge>
+            {booking.trainScheduleSummary ? (
+              <Badge variant="light" color="gray">
+                {booking.trainScheduleSummary.trainNumber ??
+                  booking.trainScheduleSummary.reference ??
+                  "train"}
+                {booking.trainScheduleSummary.isRequested ? " (requested)" : ""}
+              </Badge>
+            ) : null}
+          </Group>
+
+          <DateInput
+            label="New shipment day"
+            description={
+              daysQuery.data && daysQuery.data.length
+                ? "Days with an open departure on this route are selectable."
+                : "Pick the train departure day."
+            }
+            value={day}
+            onChange={(v) => setDay(v ? new Date(v) : null)}
+            minDate={new Date()}
+            excludeDate={
+              daysQuery.data && daysQuery.data.length
+                ? (d) => !availableDays.has(eatDay(d))
+                : undefined
+            }
+            popoverProps={{ withinPortal: true }}
+          />
+          {day &&
+          daysQuery.data &&
+          daysQuery.data.length &&
+          !dayHasDeparture ? (
+            <Text size="xs" c="red">
+              No open departure on this route for {dayKey}.
+            </Text>
+          ) : null}
+
+          {isExportRail ? (
+            <Select
+              label="Export train"
+              placeholder={
+                !day
+                  ? "Pick a day first"
+                  : trainsQuery.isLoading
+                    ? "Loading trains…"
+                    : "Select a train with room"
+              }
+              data={trainOptions}
+              value={trainId}
+              onChange={setTrainId}
+              disabled={!day || trainsQuery.isLoading}
+              nothingFoundMessage="No export train on this day"
+              comboboxProps={{ withinPortal: true }}
+              searchable
+            />
+          ) : null}
+
+          <Textarea
+            label="Note to customer (optional)"
+            placeholder="Why the day is changing…"
+            value={note}
+            onChange={(e) => setNote(e.currentTarget.value)}
+            autosize
+            minRows={2}
+          />
+
+          <Group justify="flex-end" mt="xs">
+            <Button variant="default" radius="md" onClick={onClose}>
+              Cancel
+            </Button>
+            <Button
+              radius="md"
+              color="edr-green"
+              leftSection={<CalendarClock size={16} />}
+              loading={mutations.rescheduleOperation.isPending}
+              disabled={!canSave}
+              onClick={handleSave}
+            >
+              Save new day
+            </Button>
+          </Group>
+        </Stack>
+      )}
+    </Modal>
+  );
+}
+
+export default OperationRescheduleModal;

apps/edr-freight-web/backoffice/src/components/trainScheduling/ReduceCloseOffsetModal.tsx

@@ -0,0 +1,259 @@
+import { useEffect, useMemo, useState } from "react";
+import {
+  Alert,
+  Badge,
+  Box,
+  Button,
+  Divider,
+  Group,
+  Loader,
+  Modal,
+  Stack,
+  Text,
+  ThemeIcon,
+} from "@mantine/core";
+import { isAxiosError } from "axios";
+import { Info, Unlock } from "lucide-react";
+import { useMutation, useQuery } from "@tanstack/react-query";
+
+import DurationField from "@/components/trainScheduling/DurationField";
+import { api } from "@/services/api";
+import { useToast } from "@/hooks/use-toast";
+
+const EAT = "Africa/Addis_Ababa";
+
+/** "3 days" / "2 hr" / "45 min" for a minute count. */
+function describeMinutes(minutes: number): string {
+  if (minutes <= 0) return "at departure";
+  if (minutes % 1440 === 0) {
+    const d = minutes / 1440;
+    return `${d} day${d === 1 ? "" : "s"}`;
+  }
+  if (minutes % 60 === 0) {
+    const h = minutes / 60;
+    return `${h} hr`;
+  }
+  return `${minutes} min`;
+}
+
+function formatEat(value: string | Date | null | undefined): string {
+  if (!value) return "—";
+  const date = typeof value === "string" ? new Date(value) : value;
+  if (Number.isNaN(date.getTime())) return "—";
+  return new Intl.DateTimeFormat("en-GB", {
+    timeZone: EAT,
+    weekday: "short",
+    day: "2-digit",
+    month: "short",
+    hour: "2-digit",
+    minute: "2-digit",
+  }).format(date);
+}
+
+function parseError(error: unknown, fallback: string): string {
+  if (isAxiosError(error)) {
+    const message = error.response?.data?.message;
+    if (Array.isArray(message)) return message.join(", ");
+    if (typeof message === "string") return message;
+  }
+  return fallback;
+}
+
+export interface ReduceCloseOffsetModalProps {
+  scheduleId: string | null;
+  opened: boolean;
+  onClose: () => void;
+  /** Called after a successful save (e.g. to refetch a list). */
+  onSaved?: () => void;
+}
+
+/**
+ * Reopen a schedule whose booking shut ONLY because of its close offset, by
+ * shortening that offset (3 days → 1 day, 2 hours, …). The API decides
+ * eligibility (`closeOffsetReopen`); every other kind of closed window is
+ * explained and left alone.
+ */
+export default function ReduceCloseOffsetModal({
+  scheduleId,
+  opened,
+  onClose,
+  onSaved,
+}: ReduceCloseOffsetModalProps) {
+  const { toast } = useToast();
+
+  const detailQuery = useQuery({
+    ...api.trainScheduling.scheduleDetail.queryOptions({
+      input: { id: scheduleId ?? "" },
+    }),
+    enabled: opened && Boolean(scheduleId),
+  });
+  const schedule = detailQuery.data;
+  const reopen = schedule?.closeOffsetReopen ?? null;
+  const currentOffset = reopen?.offsetMinutes ?? null;
+
+  const save = useMutation(
+    api.trainScheduling.reduceScheduleCloseOffset.mutationOptions(),
+  );
+
+  // New offset, in minutes (what the API stores). Seeded to the current offset
+  // so the field reads as "shorten this", never as an empty box.
+  const [offsetMinutes, setOffsetMinutes] = useState<number | "">("");
+  useEffect(() => {
+    if (!opened) return;
+    setOffsetMinutes(currentOffset ?? "");
+  }, [opened, currentOffset]);
+
+  const departure = schedule?.scheduledDepartureDate
+    ? new Date(schedule.scheduledDepartureDate)
+    : null;
+  const newCutoff = useMemo(() => {
+    if (!departure || offsetMinutes === "") return null;
+    const n = Number(offsetMinutes);
+    if (!Number.isFinite(n) || n < 0) return null;
+    return new Date(departure.getTime() - n * 60_000);
+  }, [departure, offsetMinutes]);
+
+  const value = offsetMinutes === "" ? NaN : Number(offsetMinutes);
+  const isShorter =
+    Number.isFinite(value) && currentOffset != null && value < currentOffset;
+  const cutoffInPast = newCutoff != null && newCutoff.getTime() <= Date.now();
+  const canSave =
+    reopen?.eligible === true && isShorter && value >= 0 && !cutoffInPast;
+
+  const handleSave = async () => {
+    if (!scheduleId || !canSave) return;
+    try {
+      await save.mutateAsync({
+        id: scheduleId,
+        payload: { closeOffsetMinutes: Math.round(value) },
+      });
+      toast({
+        title: "Booking window reopened",
+        description: `Booking now closes ${describeMinutes(Math.round(value))} before departure.`,
+      });
+      onSaved?.();
+      onClose();
+    } catch (err) {
+      toast({
+        title: "Could not reopen booking",
+        description: parseError(err, "The close offset was not changed."),
+        variant: "destructive",
+      });
+    }
+  };
+
+  return (
+    <Modal
+      opened={opened}
+      onClose={onClose}
+      centered
+      radius="lg"
+      size="md"
+      title={
+        <Group gap="sm">
+          <ThemeIcon variant="light" color="edr-green" radius="md" size={34}>
+            <Unlock size={18} />
+          </ThemeIcon>
+          <Box>
+            <Text fw={600} lh={1.2}>
+              Reopen booking — shorten close offset
+            </Text>
+            <Text size="xs" c="dimmed" lh={1.2}>
+              {schedule?.route?.name ?? "This schedule"}
+            </Text>
+          </Box>
+        </Group>
+      }
+    >
+      {detailQuery.isLoading || !schedule ? (
+        <Group justify="center" py="xl">
+          <Loader size="sm" />
+        </Group>
+      ) : !reopen?.eligible ? (
+        <Alert
+          variant="light"
+          color="yellow"
+          icon={<Info size={16} />}
+          title="The close offset is not what closed this train"
+        >
+          {reopen?.reason ??
+            "This schedule cannot be reopened by shortening its close offset."}
+        </Alert>
+      ) : (
+        <Stack gap="lg">
+          <Alert variant="light" color="blue" icon={<Info size={16} />}>
+            Booking on this train closed early because of its close offset — the
+            train itself has not left. Shorten the offset and the desk reopens
+            at its next opening (right away if it is open now) until the new
+            cutoff.
+            {schedule.direction !== "EXPORT"
+              ? " Every train on this route departing the same day that is closed for the same reason reopens with it."
+              : ""}
+          </Alert>
+
+          <Box>
+            <Text size="sm" fw={600} mb={6}>
+              Current close
+            </Text>
+            <Group gap="xs" wrap="wrap">
+              <Badge variant="light" color="red">
+                Closes {describeMinutes(currentOffset ?? 0)} before departure
+              </Badge>
+              <Text size="xs" c="dimmed">
+                closed {formatEat(reopen.cutoffAt)} EAT · departs{" "}
+                {formatEat(departure)} EAT
+              </Text>
+            </Group>
+          </Box>
+
+          <Divider />
+
+          <DurationField
+            label="New close offset (before departure)"
+            description="Must be shorter than the current offset. 0 = booking stays open until the train departs."
+            value={offsetMinutes}
+            nativeUnit="minutes"
+            min={0}
+            onChange={setOffsetMinutes}
+          />
+
+          {newCutoff ? (
+            <Text size="sm">
+              Booking would now close{" "}
+              <Text span fw={600}>
+                {formatEat(newCutoff)} EAT
+              </Text>
+              {cutoffInPast ? (
+                <Text span c="red">
+                  {" "}
+                  — that is already in the past; shorten it further.
+                </Text>
+              ) : !isShorter ? (
+                <Text span c="red">
+                  {" "}
+                  — not shorter than the current offset.
+                </Text>
+              ) : null}
+            </Text>
+          ) : null}
+
+          <Group justify="flex-end" mt="xs">
+            <Button variant="default" radius="md" onClick={onClose}>
+              Cancel
+            </Button>
+            <Button
+              radius="md"
+              color="edr-green"
+              leftSection={<Unlock size={16} />}
+              loading={save.isPending}
+              disabled={!canSave}
+              onClick={() => void handleSave()}
+            >
+              Reopen booking
+            </Button>
+          </Group>
+        </Stack>
+      )}
+    </Modal>
+  );
+}

apps/edr-freight-web/backoffice/src/constants/URLS.ts

@@ -263,6 +263,8 @@ export const URL_CONSTANTS = {
       `/bookings/${id}/clearance/export-release`,
     // Re-request operation after Operations sent the booking back for changes.
     CLEARANCE_PROCEED: (id: string) => `/bookings/${id}/clearance/proceed`,
+    // Operations changes a pending request's shipment day / train themselves.
+    OPERATION_RESCHEDULE: (id: string) => `/bookings/${id}/operation/reschedule`,
     CLEARANCE_ET_QUEUE: "/bookings/clearance/et-queue",
     CLEARANCE_DJ_QUEUE: "/bookings/clearance/dj-queue",
   },
@@ -435,6 +437,8 @@ export const URL_CONSTANTS = {
       `/train-scheduling/schedules/${id}/booking-window`,
     WINDOW_RULE: (id: string) =>
       `/train-scheduling/schedules/${id}/window-rule`,
+    CLOSE_OFFSET: (id: string) =>
+      `/train-scheduling/schedules/${id}/close-offset`,
     SCHEDULE_DATE: (id: string) =>
       `/train-scheduling/schedules/${id}/schedule-date`,
     MERGE_PREVIEW: (id: string, targetTrainId: string) =>

apps/edr-freight-web/backoffice/src/features/bookings/booking-actions.config.ts

@@ -1,6 +1,7 @@
 import type { LucideIcon } from "lucide-react";
 import {
   Ban,
+  CalendarClock,
   Check,
   MessageSquareWarning,
   Play,
@@ -28,6 +29,7 @@ export type BookingActionId =
   | "complete"
   | "operationAccept"
   | "operationRequestChanges"
+  | "operationReschedule"
   | "cancel";
 
 export type BookingActionInputKind =
@@ -128,6 +130,22 @@ const SUBMITTED_ACTIONS: BookingActionDef[] = [
   },
 ];
 
+/**
+ * Operations changes the shipment day / train themselves, instead of returning
+ * the request to the customer. Opens its own modal (day + export train picker),
+ * not the generic confirm dialog — see isRescheduleAction.
+ */
+const OPERATION_RESCHEDULE_ACTION: BookingActionDef = {
+  id: "operationReschedule",
+  label: "Change train / shipment day",
+  shortLabel: "Reschedule",
+  description: "Move the request to another shipment day or train yourself",
+  confirmTitle: "",
+  confirmDescription: "",
+  variant: "outline",
+  icon: CalendarClock,
+};
+
 // Marketing/operations review of a drawdown order's operation request.
 const OPERATION_REVIEW_ACTIONS: BookingActionDef[] = [
   {
@@ -156,6 +174,7 @@ const OPERATION_REVIEW_ACTIONS: BookingActionDef[] = [
     inputLabel: "Message to customer",
     inputPlaceholder: "Describe what needs to change…",
   },
+  OPERATION_RESCHEDULE_ACTION,
 ];
 
 const CANCEL_ACTION: BookingActionDef = {
@@ -202,6 +221,7 @@ const ACTION_PERMISSION: Partial<Record<BookingActionId, string>> = {
   complete: FREIGHT_PERMS.bookings.operations,
   operationAccept: FREIGHT_PERMS.bookings.operations,
   operationRequestChanges: FREIGHT_PERMS.bookings.operations,
+  operationReschedule: FREIGHT_PERMS.bookings.operations,
   allocateBooking: FREIGHT_PERMS.trainScheduling.update,
   cancel: FREIGHT_PERMS.bookings.cancel,
 };
@@ -253,6 +273,11 @@ export function getBookingActions(
     case "OPERATION_REQUEST_PENDING":
       actions = withCancel(OPERATION_REVIEW_ACTIONS);
       break;
+    case "OPERATION_CHANGES_REQUESTED":
+      // Waiting on the customer — but Operations may also resolve their own
+      // change request by setting the day / train directly.
+      actions = [OPERATION_RESCHEDULE_ACTION];
+      break;
     case "PAID":
       // Allocate is handled by the Operations "Ready to allocate" queue, not the
       // per-booking action menu. Start transit was removed entirely. No per-row
@@ -300,6 +325,11 @@ export function isAllocateAction(id: BookingActionId): boolean {
   return id === "allocateBooking";
 }
 
+/** Opens the day / train reschedule modal instead of the generic confirm dialog. */
+export function isRescheduleAction(id: BookingActionId): boolean {
+  return id === "operationReschedule";
+}
+
 /** Opens the booking detail on the Clearance tab without a confirm dialog. */
 export function isClearanceNavAction(id: BookingActionId): boolean {
   return id === "reviewClearance";

apps/edr-freight-web/backoffice/src/hooks/bookings/useBookings.ts

@@ -64,6 +64,17 @@ export function useBookingMutations(bookingId: string) {
     onError: (error) => toast.error(parseApiError(error, "Failed to reject booking")),
   });
 
+  const rescheduleOperation = useMutation({
+    mutationFn: (payload: {
+      scheduledDate: string;
+      trainScheduleId?: string;
+      note?: string;
+    }) => api.bookings.rescheduleOperation.call({ id: bookingId, ...payload }),
+    onSuccess: (data) => onSuccess(data, "Shipment day updated"),
+    onError: (error) =>
+      toast.error(parseApiError(error, "Failed to change the shipment day")),
+  });
+
   const reviewOperation = useMutation({
     mutationFn: (payload: {
       decision: "ACCEPT" | "REQUEST_CHANGES";
@@ -162,6 +173,7 @@ export function useBookingMutations(bookingId: string) {
     startTransit.isPending ||
     complete.isPending ||
     reviewOperation.isPending ||
+    rescheduleOperation.isPending ||
     cancel.isPending;
 
   return {
@@ -170,6 +182,7 @@ export function useBookingMutations(bookingId: string) {
     requestChanges,
     staffReject,
     reviewOperation,
+    rescheduleOperation,
     generateContract,
     signContract,
     payBooking,

apps/edr-freight-web/backoffice/src/pages/trainScheduling/TrainScheduleV2DetailPage.tsx

@@ -42,6 +42,7 @@ import {
   Ruler,
   Send,
   Train,
+  Unlock,
   Weight,
   Workflow as WorkflowIcon,
   Warehouse,
@@ -77,6 +78,7 @@ import { StationWorkControls } from "@/components/trainScheduling/StationWorkCon
 // import { ImportLoadingConfirmationPanel } from "@/components/trainScheduling/ImportLoadingConfirmationPanel";
 import { RescheduleTrainDialog } from "@/components/trainScheduling/RescheduleTrainDialog";
 import BookingWindowSettingsModal from "@/components/trainScheduling/BookingWindowSettingsModal";
+import ReduceCloseOffsetModal from "@/components/trainScheduling/ReduceCloseOffsetModal";
 // import { ScheduleBatchPanel } from "@/components/trainScheduling/ScheduleBatchPanel";
 import { ScheduleBookingsStep } from "@/components/trainScheduling/ScheduleBookingsStep";
 import { SwitchGovernmentBookingModal } from "@/components/trainScheduling/SwitchGovernmentBookingModal";
@@ -135,6 +137,8 @@ export default function TrainScheduleV2DetailPage() {
   const [containerPlacements, setContainerPlacements] = useState<ContainerPlacement[]>([]);
   const [maintenanceOpen, setMaintenanceOpen] = useState(false);
   const [windowSettingsOpen, setWindowSettingsOpen] = useState(false);
+  // Reopen a train whose booking shut only because of its close offset.
+  const [closeOffsetOpen, setCloseOffsetOpen] = useState(false);
   const [mergeModalOpen, setMergeModalOpen] = useState(false);
   const [gatepassSecuredAt, setGatepassSecuredAt] = useState("");
   const [gatepassReference, setGatepassReference] = useState("");
@@ -1441,6 +1445,15 @@ export default function TrainScheduleV2DetailPage() {
                     Window settings
                   </Menu.Item>
                 ) : null}
+                {schedule.closeOffsetReopen?.eligible ? (
+                  <Menu.Item
+                    color="edr-green"
+                    leftSection={<Unlock size={15} />}
+                    onClick={() => setCloseOffsetOpen(true)}
+                  >
+                    Reopen booking (shorten close offset)
+                  </Menu.Item>
+                ) : null}
                 {["DRAFT", "SCHEDULED"].includes(schedule.status) ? (
                   <Menu.Item onClick={() => setMaintenanceOpen(true)}>
                     Reschedule train
@@ -1820,6 +1833,13 @@ export default function TrainScheduleV2DetailPage() {
         onSaved={() => void detailQuery.refetch()}
       />
 
+      <ReduceCloseOffsetModal
+        scheduleId={scheduleId ?? null}
+        opened={closeOffsetOpen}
+        onClose={() => setCloseOffsetOpen(false)}
+        onSaved={() => void detailQuery.refetch()}
+      />
+
       <LoadEmptyContainersModal
         opened={loadEmptiesOpen}
         onClose={() => setLoadEmptiesOpen(false)}

apps/edr-freight-web/backoffice/src/pages/trainScheduling/TrainScheduleV2ListPage.tsx

@@ -37,6 +37,7 @@ import {
   Send,
   Table2,
   Train,
+  Unlock,
   Users,
   Weight,
 } from "lucide-react";
@@ -58,6 +59,7 @@ import { ruleEngineTable } from "@/components/ruleEngine/ruleEngineStyles";
 import { FreightTypeBadge } from "@/components/trainScheduling/ScheduleStatusBadge";
 import { directionColor, directionRowStyle } from "@/components/trainBuilder/trainStatus";
 import BookingWindowSettingsModal from "@/components/trainScheduling/BookingWindowSettingsModal";
+import ReduceCloseOffsetModal from "@/components/trainScheduling/ReduceCloseOffsetModal";
 import CreateScheduleWindowFields, {
   buildWindowRulePayload,
   type WindowFormState,
@@ -145,6 +147,9 @@ export default function TrainScheduleV2ListPage() {
   const { viewMode, setViewMode } = useFleetViewMode("train-scheduling-v2");
   const [createOpen, setCreateOpen] = useState(false);
   const [windowSettingsId, setWindowSettingsId] = useState<string | null>(null);
+  // "Shorten close offset": reopens a train whose booking shut only because
+  // of its close offset (the API flags exactly those rows).
+  const [closeOffsetId, setCloseOffsetId] = useState<string | null>(null);
   // Dispatch is irreversible from this screen, so it goes through an explicit
   // confirmation.
   const [dispatchTarget, setDispatchTarget] = useState<TrainScheduleListItem | null>(null);
@@ -434,6 +439,15 @@ export default function TrainScheduleV2ListPage() {
                       Booking window settings
                     </Menu.Item>
                   ) : null}
+                  {schedule.closeOffsetReopen?.eligible ? (
+                    <Menu.Item
+                      color="edr-green"
+                      leftSection={<Unlock size={15} />}
+                      onClick={() => setCloseOffsetId(schedule.id)}
+                    >
+                      Reopen booking (shorten close offset)
+                    </Menu.Item>
+                  ) : null}
                   {/* Start the run. Same transition as the detail page's
                       Dispatch button — that page also shows unassigned-wagon
                       and not-loaded warnings, so it stays the fuller surface. */}
@@ -805,6 +819,13 @@ export default function TrainScheduleV2ListPage() {
         onSaved={() => void schedulesQuery.refetch()}
       />
 
+      <ReduceCloseOffsetModal
+        scheduleId={closeOffsetId}
+        opened={closeOffsetId != null}
+        onClose={() => setCloseOffsetId(null)}
+        onSaved={() => void schedulesQuery.refetch()}
+      />
+
       <EditScheduleDateModal
         scheduleId={editDateSchedule?.id ?? null}
         currentDate={editDateSchedule?.scheduleDate ?? null}

apps/edr-freight-web/backoffice/src/services/api.ts

@@ -91,6 +91,7 @@ import type {
   TrainScheduleFilters,
   TrainScheduleListFilters,
   TrainScheduleListResponse,
+  ReduceScheduleCloseOffsetPayload,
   UpdateScheduleWindowRulePayload,
   TrainSchedulePreviewPayload,
   TrainSchedulePreviewResponse,
@@ -713,6 +714,18 @@ export const api = {
       () => TRAIN_SCHEDULING_INVALIDATIONS,
     ),
 
+    reduceScheduleCloseOffset: endpoint<
+      { id: string; payload: ReduceScheduleCloseOffsetPayload },
+      TrainScheduleDetail
+    >(
+      "train-scheduling",
+      "reduce-schedule-close-offset",
+      ({ id, payload }) =>
+        trainSchedulingService.reduceScheduleCloseOffset(id, payload),
+      undefined,
+      () => TRAIN_SCHEDULING_INVALIDATIONS,
+    ),
+
     updateScheduleDate: endpoint<
       { id: string; scheduleDate: string },
       TrainScheduleDetail
@@ -3220,6 +3233,18 @@ export const api = {
       bookingsService.reviewOperation(id, decision, { note }),
     ),
 
+    rescheduleOperation: endpoint<
+      {
+        id: string;
+        scheduledDate: string;
+        trainScheduleId?: string;
+        note?: string;
+      },
+      BookingDetail
+    >("bookings", "rescheduleOperation", ({ id, ...payload }) =>
+      bookingsService.rescheduleOperation(id, payload),
+    ),
+
     proceedToOperation: endpoint<
       { id: string; scheduledDate: string },
       BookingDetail

apps/edr-freight-web/backoffice/src/services/bookings.service.ts

@@ -358,6 +358,16 @@ export const bookingsService = {
   proceedToOperation: (id: string, scheduledDate: string) =>
     postBooking<BookingDetail>(B.CLEARANCE_PROCEED(id), { scheduledDate }),
 
+  /**
+   * Operations changes the shipment day (and, for export rail, the train) of a
+   * pending operation request on the customer's behalf — the booking stays at
+   * OPERATION_REQUEST_PENDING for the normal accept.
+   */
+  rescheduleOperation: (
+    id: string,
+    payload: { scheduledDate: string; trainScheduleId?: string; note?: string },
+  ) => postBooking<BookingDetail>(B.OPERATION_RESCHEDULE(id), payload),
+
   generateContract: (id: string) =>
     postBooking<BookingDetail>(B.CONTRACT_GENERATE(id)),
 

apps/edr-freight-web/backoffice/src/services/trainScheduling.service.ts

@@ -36,6 +36,7 @@ import type {
   MarshallingStop,
   ScheduleMergePreview,
   TrainScheduleDetail,
+  ReduceScheduleCloseOffsetPayload,
   UpdateScheduleWindowRulePayload,
   TrainScheduleFilters,
   TrainScheduleListFilters,
@@ -307,6 +308,17 @@ export const trainSchedulingService = {
     return unwrap(response.data);
   },
 
+  reduceScheduleCloseOffset: async (
+    scheduleId: string,
+    payload: ReduceScheduleCloseOffsetPayload,
+  ): Promise<TrainScheduleDetail> => {
+    const response = await client.patch<TrainScheduleDetail>(
+      URL_CONSTANTS.TRAIN_SCHEDULING.CLOSE_OFFSET(scheduleId),
+      payload,
+    );
+    return unwrap(response.data);
+  },
+
   updateScheduleDate: async (
     scheduleId: string,
     scheduleDate: string,

apps/edr-freight-web/backoffice/src/types/trainScheduling.ts

@@ -250,6 +250,9 @@ export interface TrainScheduleListItem {
   totalLengthMeters: number;
   bookingsCount: number;
   status: TrainScheduleStatus | string;
+  windowPhase?: BookingWindowPhase | string | null;
+  /** Set when the API computed it: is this row shut only by its close offset? */
+  closeOffsetReopen?: CloseOffsetReopenInfo | null;
 }
 
 export type TrainScheduleSortField =
@@ -593,11 +596,35 @@ export interface ScheduleWindowRule {
   windowDurationHours: number | null;
   importWindowLeadDays: number | null;
   exportBookingLeadHours: number | null;
+  /** Effective minutes-before-departure booking closes (import); null = at departure. */
+  importCloseOffsetMinutes?: number | null;
+  /** Effective minutes-before-departure booking closes (export); null = at departure. */
+  exportCloseOffsetMinutes?: number | null;
   /** Live global values (not snapshotted per schedule) — editor prefill baseline. */
   docReviewMinutes: number;
   paymentWindowMinutes: number;
 }
 
+/**
+ * Whether a schedule's booking shut ONLY because of its close offset — the one
+ * closed state staff can undo from the board by shortening that offset.
+ */
+export interface CloseOffsetReopenInfo {
+  eligible: boolean;
+  /** Why it is not eligible; null when it is. */
+  reason: string | null;
+  /** Minutes before departure booking currently closes; null without an offset. */
+  offsetMinutes: number | null;
+  /** ISO instant booking closed at (departure − offset); null without an offset. */
+  cutoffAt: string | null;
+}
+
+/** Shorten a schedule's close offset so its booking window reopens. */
+export interface ReduceScheduleCloseOffsetPayload {
+  /** New minutes-before-departure booking closes; 0 = close at departure. */
+  closeOffsetMinutes: number;
+}
+
 /** Editable window-rule override for one schedule; every field optional. */
 export interface UpdateScheduleWindowRulePayload {
   windowOpenHour?: number;
@@ -672,6 +699,8 @@ export interface TrainScheduleDetail {
   paymentPhaseEndsAt?: string | null;
   /** Booking-window rule snapshot — prefills the per-schedule settings editor. */
   windowRule?: ScheduleWindowRule | null;
+  /** Is booking shut only by the close offset? Drives "shorten close offset". */
+  closeOffsetReopen?: CloseOffsetReopenInfo | null;
   route?: {
     id: string;
     name: string;