Refactored the whole app based on the requirements shared

apps/edr-passenger-api/prisma/schema.prisma

@@ -9,6 +9,8 @@ datasource db {
 
 enum UserRole {
   PASSENGER
+  AGENT
+  SUPERVISOR
   ADMIN
   STAFF
 }
@@ -36,9 +38,12 @@ enum SeatStatus {
 }
 
 enum ServiceClass {
-  ECONOMY
-  BUSINESS
-  FIRST
+  ECONOMY_REGULAR
+  ECONOMY_BED_LOWER
+  ECONOMY_BED_MIDDLE
+  ECONOMY_BED_UPPER
+  VIP_BED_LOWER
+  VIP_BED_UPPER
 }
 
 enum BookingStatus {
@@ -48,6 +53,7 @@ enum BookingStatus {
   CANCELLED
   COMPLETED
   NO_SHOW
+  REFUNDED
 }
 
 enum PaymentMethodType {
@@ -64,6 +70,7 @@ enum PaymentIntentStatus {
   SUCCEEDED
   FAILED
   CANCELLED
+  REFUNDED
 }
 
 enum WalletLedgerType {
@@ -134,12 +141,21 @@ model User {
   fullName     String
   passwordHash String
   role         UserRole  @default(PASSENGER)
+  nationality  String?
+  passportNumber String?
+  nationalId   String?
+  failedLoginAttempts Int @default(0)
+  lockedUntil  DateTime?
+  blockedUntil DateTime?
   createdAt    DateTime  @default(now())
   updatedAt    DateTime  @updatedAt
   passenger    Passenger?
+  agent        Agent?
   sessions     Session[]
   devices      Device[]
   preferences  UserPreferences?
+  auditLogs    AuditLog[]
+  fraudAlerts  FraudAlert[]
 }
 
 model Session {
@@ -147,6 +163,9 @@ model Session {
   userId    String
   token     String   @unique
   expiresAt DateTime
+  ipAddress String?
+  userAgent String?
+  lastActivityAt DateTime @default(now())
   createdAt DateTime @default(now())
   user      User     @relation(fields: [userId], references: [id], onDelete: Cascade)
 }
@@ -267,8 +286,11 @@ model Seat {
   kind      SeatKind   @default(STANDARD)
   status    SeatStatus @default(AVAILABLE)
   heldUntil DateTime?
+  premiumFeeMinor Int @default(0)
+  eligibility String?
   coach        Coach         @relation(fields: [coachId], references: [id])
   bookingSeats BookingSeat[]
+  blocks       SeatBlock[]
   @@unique([coachId, row, col])
 }
 
@@ -303,6 +325,7 @@ model Booking {
   status      BookingStatus @default(DRAFT)
   currency    String        @default("ETB")
   totalMinor  Int
+  bookingType String        @default("ONE_WAY")
   createdAt   DateTime      @default(now())
   updatedAt   DateTime      @updatedAt
   passenger     Passenger      @relation(fields: [passengerId], references: [id])
@@ -311,6 +334,10 @@ model Booking {
   paymentIntent PaymentIntent?
   ticket        Ticket?
   foodOrders    FoodOrder[]
+  agentBooking  AgentBooking?
+  modifications BookingModification[]
+  cancellation  BookingCancellation?
+  baggage       BaggageBooking[]
 }
 
 model BookingSeat {
@@ -392,10 +419,14 @@ model Ticket {
   bookingRef  String
   status      String    @default("CONFIRMED")
   qrPayload   String
+  barcodePayload String?
+  pdfUrl      String?
+  deliveryChannel String @default("EMAIL")
   issuedAt    DateTime  @default(now())
   validatedAt DateTime?
   validatorId String?
   booking Booking @relation(fields: [bookingId], references: [id])
+  validationLogs GateValidationLog[]
 }
 
 model LoyaltyAccount {
@@ -585,6 +616,7 @@ model UserPreferences {
   dataSharing            Boolean @default(false)
   locale                 String  @default("en")
   darkMode               Boolean @default(false)
+  language               String  @default("en")
   user User @relation(fields: [userId], references: [id])
 }
 
@@ -633,3 +665,253 @@ model JourneySegment {
   journey Journey @relation(fields: [journeyId], references: [id])
   trip    Trip    @relation(fields: [tripId], references: [id])
 }
+
+model OtpCode {
+  id        String   @id @default(uuid())
+  userId    String?
+  email     String?
+  phone     String?
+  code      String
+  purpose   String
+  expiresAt DateTime
+  verified  Boolean  @default(false)
+  createdAt DateTime @default(now())
+  @@index([email, phone])
+}
+
+model PasswordResetToken {
+  id        String   @id @default(uuid())
+  userId    String
+  token     String   @unique
+  expiresAt DateTime
+  used      Boolean  @default(false)
+  createdAt DateTime @default(now())
+  @@index([userId])
+}
+
+model Route {
+  id          String   @id @default(uuid())
+  code        String   @unique
+  name        String
+  description String?
+  effectiveFrom DateTime
+  effectiveUntil DateTime?
+  active      Boolean  @default(true)
+  createdAt   DateTime @default(now())
+  stops       RouteStop[]
+  fareRules   RouteFareRule[]
+}
+
+model RouteStop {
+  id          String   @id @default(uuid())
+  routeId     String
+  stationId   String
+  sequence    Int
+  distanceKm  Int?
+  createdAt   DateTime @default(now())
+  route       Route    @relation(fields: [routeId], references: [id], onDelete: Cascade)
+  @@unique([routeId, sequence])
+  @@index([routeId, stationId])
+}
+
+model RouteFareRule {
+  id                String       @id @default(uuid())
+  routeId           String
+  serviceClass      ServiceClass
+  passengerCategory String       @default("ADULT")
+  baseFareMinor     Int
+  discountPercent   Int?
+  currency          String       @default("ETB")
+  validFrom         DateTime
+  validUntil        DateTime?
+  createdAt         DateTime     @default(now())
+  route             Route        @relation(fields: [routeId], references: [id], onDelete: Cascade)
+  @@index([routeId, serviceClass])
+}
+
+model Agent {
+  id              String   @id @default(uuid())
+  userId          String   @unique
+  agentCode       String   @unique
+  stationId       String?
+  commissionRate  Int      @default(5)
+  active          Boolean  @default(true)
+  createdAt       DateTime @default(now())
+  user            User     @relation(fields: [userId], references: [id])
+  bookings        AgentBooking[]
+  shifts          AgentShift[]
+  commissions     AgentCommission[]
+}
+
+model AgentBooking {
+  id              String        @id @default(uuid())
+  agentId         String
+  bookingId       String        @unique
+  paymentMethod   String
+  cashReceived    Int?
+  changeGiven     Int?
+  paperTicket     Boolean       @default(false)
+  createdAt       DateTime      @default(now())
+  agent           Agent         @relation(fields: [agentId], references: [id])
+  booking         Booking       @relation(fields: [bookingId], references: [id])
+}
+
+model AgentShift {
+  id              String   @id @default(uuid())
+  agentId         String
+  openedAt        DateTime @default(now())
+  closedAt        DateTime?
+  openingBalance  Int      @default(0)
+  closingBalance  Int?
+  reconciled      Boolean  @default(false)
+  notes           String?
+  agent           Agent    @relation(fields: [agentId], references: [id])
+  @@index([agentId, openedAt])
+}
+
+model AgentCommission {
+  id          String   @id @default(uuid())
+  agentId     String
+  bookingId   String
+  amountMinor Int
+  rate        Int
+  paidAt      DateTime?
+  createdAt   DateTime @default(now())
+  agent       Agent    @relation(fields: [agentId], references: [id])
+  @@index([agentId, paidAt])
+}
+
+model BookingModification {
+  id              String   @id @default(uuid())
+  bookingId       String
+  modifiedBy      String
+  modificationType String
+  oldData         Json
+  newData         Json
+  fareAdjustment  Int      @default(0)
+  reason          String?
+  createdAt       DateTime @default(now())
+  booking         Booking  @relation(fields: [bookingId], references: [id])
+  @@index([bookingId])
+}
+
+model BookingCancellation {
+  id              String   @id @default(uuid())
+  bookingId       String   @unique
+  cancelledBy     String
+  reason          String?
+  refundAmount    Int
+  refundMethod    String
+  refundStatus    String
+  processedAt     DateTime?
+  createdAt       DateTime @default(now())
+  booking         Booking  @relation(fields: [bookingId], references: [id])
+}
+
+model GateValidationLog {
+  id          String   @id @default(uuid())
+  ticketId    String
+  validatorId String
+  gateId      String?
+  status      String
+  reason      String?
+  validatedAt DateTime @default(now())
+  ticket      Ticket   @relation(fields: [ticketId], references: [id])
+  @@index([ticketId])
+  @@index([validatorId])
+}
+
+model BaggageAllowance {
+  id              String       @id @default(uuid())
+  serviceClass    ServiceClass
+  maxWeightKg     Int
+  maxPiecesCount  Int
+  excessFeePerKg  Int
+  currency        String       @default("ETB")
+  createdAt       DateTime     @default(now())
+}
+
+model BaggageBooking {
+  id              String   @id @default(uuid())
+  bookingId       String
+  weightKg        Int
+  piecesCount     Int
+  excessFeeMinor  Int      @default(0)
+  paid            Boolean  @default(false)
+  createdAt       DateTime @default(now())
+  booking         Booking  @relation(fields: [bookingId], references: [id])
+  @@index([bookingId])
+}
+
+model AuditLog {
+  id          String   @id @default(uuid())
+  userId      String?
+  action      String
+  entityType  String
+  entityId    String?
+  oldData     Json?
+  newData     Json?
+  ipAddress   String?
+  userAgent   String?
+  createdAt   DateTime @default(now())
+  user        User?    @relation(fields: [userId], references: [id])
+  @@index([userId, createdAt])
+  @@index([entityType, entityId])
+}
+
+model NotificationTemplate {
+  id          String   @id @default(uuid())
+  code        String   @unique
+  channel     String
+  subject     String?
+  bodyTemplate String
+  active      Boolean  @default(true)
+  createdAt   DateTime @default(now())
+}
+
+model SeatBlock {
+  id          String   @id @default(uuid())
+  seatId      String
+  reason      String
+  blockedBy   String
+  approvedBy  String?
+  blockedAt   DateTime @default(now())
+  unblockAt   DateTime?
+  seat        Seat     @relation(fields: [seatId], references: [id])
+  @@index([seatId])
+}
+
+model OperationalReport {
+  id          String   @id @default(uuid())
+  reportType  String
+  dateFrom    DateTime
+  dateTo      DateTime
+  data        Json
+  generatedBy String?
+  createdAt   DateTime @default(now())
+  @@index([reportType, dateFrom])
+}
+
+model FraudRule {
+  id        String   @id @default(uuid())
+  type      String   @unique
+  enabled   Boolean  @default(true)
+  threshold Float
+  config    Json?
+  createdAt DateTime @default(now())
+  updatedAt DateTime @updatedAt
+}
+
+model FraudAlert {
+  id             String   @id @default(uuid())
+  userId         String
+  eventType      String
+  triggeredRules String[]
+  context        Json
+  severity       String   @default("MEDIUM")
+  acknowledged   Boolean  @default(false)
+  createdAt      DateTime @default(now())
+  user           User     @relation(fields: [userId], references: [id], onDelete: Cascade)
+  @@index([userId, createdAt])
+  @@index([acknowledged])
+}