diff --git a/apps/edr-freight-web/portal/src/pages/accounts/CompanyProfileForm.tsx b/apps/edr-freight-web/portal/src/pages/accounts/CompanyProfileForm.tsx
index 757c7508a..d15d88b92 100644
--- a/apps/edr-freight-web/portal/src/pages/accounts/CompanyProfileForm.tsx
+++ b/apps/edr-freight-web/portal/src/pages/accounts/CompanyProfileForm.tsx
@@ -491,6 +491,50 @@ export default function CompanyProfileForm({
     (identity?.poa.verified ?? false) ||
     (identity ? !identity.faydaRequired && poaTyped : false);
 
+  /**
+   * Drop an optional representative the company no longer wants.
+   *
+   * Verifying a PoA is one click on a step that calls itself optional, and it
+   * is not reversible from the form: the verification owns the fields (so
+   * blanking them is refused), and its mere existence makes the DARS paper due
+   * — which then blocks the submit AND clamps the resume back to this step. The
+   * settings page has the same escape hatch, but `/settings` is off-limits
+   * until onboarding finishes, so without this the customer is stuck.
+   *
+   * Not offered to a freight forwarder: the API refuses (they must have one).
+   */
+  const [poaRemovePending, setPoaRemovePending] = useState(false);
+  const removePoa = async () => {
+    setSaveError(null);
+    setPoaRemovePending(true);
+    try {
+      await verifaydaService.removePoa();
+      for (const key of [
+        "poaName",
+        "poaEmail",
+        "poaPhone",
+        "poaAddress",
+        "poaLocation",
+      ] as const) {
+        setValue(key, "", { shouldDirty: false });
+      }
+      // The paper is deleted server-side with the identity; a copy still
+      // sitting in the picker would be re-uploaded on the documents step.
+      setDocumentFiles({ ...documentFiles, [POA_DELEGATION_FILE_KEY]: null });
+      onIdentityChange?.();
+    } catch (err) {
+      setSaveError(
+        (err as { response?: { data?: { message?: string } } })?.response?.data
+          ?.message ??
+        (err instanceof Error
+          ? err.message
+          : "Could not remove the Power of Attorney"),
+      );
+    } finally {
+      setPoaRemovePending(false);
+    }
+  };
+
   // While linked, mirror the source values into the (disabled) target fields so
   // the copy stays current even if the user goes back and edits the source.
   useEffect(() => {
@@ -699,10 +743,13 @@ export default function CompanyProfileForm({
   };
   // The GM's own verification never falls back to the signed-in account — that
   // account is the person onboarding, not necessarily the manager — so a GM
-  // verified with no email claim has nowhere else for one to come from.
+  // verified with no email claim has nowhere else for one to come from. The
+  // name claim is optional too, and `REQUIRED_COMPANY_INFO` demands it, so it
+  // gets the same treatment rather than dead-ending the submit.
   // "Same as owner" is exempt: the API copies the owner's (account-backed)
   // contact details across, so there is no gap and no input.
   const gmGaps = {
+    name: !gmSameAsOwner && gmVerified && !identity?.gm.name?.trim(),
     email: !gmSameAsOwner && gmVerified && !identity?.gm.email?.trim(),
     phone: !gmSameAsOwner && gmVerified && !identity?.gm.phone?.trim(),
   };
@@ -711,7 +758,9 @@ export default function CompanyProfileForm({
   if (step === "personnel") {
     // The manager's email is offered but not demanded: the API dropped it from
     // `REQUIRED_COMPANY_INFO` once the notify resolver stopped depending on it.
-    // The phone is still required there, so it is still required here.
+    // The name and phone are still required there, so they are still required
+    // here.
+    if (gmGaps.name) requiredKeys.push("generalManagerName");
     if (gmGaps.phone) requiredKeys.push("generalManagerPhone");
   } else if (step === "poa" && delegationRequired) {
     // Only once a PoA is required or provided: an untouched optional PoA is
@@ -976,6 +1025,8 @@ export default function CompanyProfileForm({
               identity={identity}
               requirePoa={requirePoa}
               gaps={poaGaps}
+              onRemovePoa={removePoa}
+              removePending={poaRemovePending}
               delegationRequired={delegationRequired}
               poaDocumentSetting={poaDocumentSetting}
               documentFiles={documentFiles}
diff --git a/apps/edr-freight-web/portal/src/pages/accounts/companyProfileForm/steps/PersonnelStep.tsx b/apps/edr-freight-web/portal/src/pages/accounts/companyProfileForm/steps/PersonnelStep.tsx
index 023cdb933..d3324e0a7 100644
--- a/apps/edr-freight-web/portal/src/pages/accounts/companyProfileForm/steps/PersonnelStep.tsx
+++ b/apps/edr-freight-web/portal/src/pages/accounts/companyProfileForm/steps/PersonnelStep.tsx
@@ -23,7 +23,7 @@ export interface PersonnelStepProps {
    * supply, and are therefore typed here. Computed by CompanyProfileForm, which
    * requires exactly these in the schema.
    */
-  gaps: { email: boolean; phone: boolean };
+  gaps: { name: boolean; email: boolean; phone: boolean };
 }
 
 export default function PersonnelStep({
@@ -81,12 +81,20 @@ export default function PersonnelStep({
         />
       )}
 
-      {/* Fayda's email and phone claims are optional, and the manager's own
-          verification has no account to fall back on the way the owner's does
-          — the person onboarding is not necessarily the manager. Whatever the
-          verification left empty is typed here, and required: without it the
-          submit fails on "Add your general manager email" with no field
-          anywhere to satisfy it. */}
+      {/* Fayda's name, email and phone claims are all optional, and the
+          manager's own verification has no account to fall back on the way the
+          owner's does — the person onboarding is not necessarily the manager.
+          Whatever the verification left empty is typed here, and required:
+          without it the submit fails on "Add your general manager name" with no
+          field anywhere to satisfy it. */}
+      {gaps.name && (
+        <TextInput
+          label="Name"
+          placeholder="Abebe Bikila"
+          error={errors.generalManagerName?.message}
+          {...register("generalManagerName")}
+        />
+      )}
       {(gaps.email || gaps.phone) && (
         <SimpleGrid cols={gaps.email && gaps.phone ? 2 : 1} spacing="md">
           {gaps.email && (
diff --git a/apps/edr-freight-web/portal/src/pages/accounts/companyProfileForm/steps/PoaStep.tsx b/apps/edr-freight-web/portal/src/pages/accounts/companyProfileForm/steps/PoaStep.tsx
index d3782909d..6160b6690 100644
--- a/apps/edr-freight-web/portal/src/pages/accounts/companyProfileForm/steps/PoaStep.tsx
+++ b/apps/edr-freight-web/portal/src/pages/accounts/companyProfileForm/steps/PoaStep.tsx
@@ -1,4 +1,5 @@
-import { Divider, SimpleGrid, Text, TextInput } from "@mantine/core";
+import { Button, Divider, Group, SimpleGrid, Text, TextInput } from "@mantine/core";
+import { Trash2 } from "lucide-react";
 import type { UseFormReturn } from "react-hook-form";
 
 import { SmartFileInput } from "@edr/ui-common";
@@ -21,6 +22,9 @@ export interface PoaStepProps {
    * the customer is actually asked to fill.
    */
   gaps: { name: boolean; email: boolean; phone: boolean; address: boolean };
+  /** Drop a verified representative the company decided against. */
+  onRemovePoa: () => void;
+  removePending: boolean;
   /** The DARS delegation paper is owed (a PoA exists, or the company forwards). */
   delegationRequired: boolean;
   /** Single-field upload setting carrying just the delegation letter. */
@@ -36,6 +40,8 @@ export default function PoaStep({
   identity,
   requirePoa,
   gaps,
+  onRemovePoa,
+  removePending,
   delegationRequired,
   poaDocumentSetting,
   documentFiles,
@@ -81,6 +87,26 @@ export default function PoaStep({
           required={requirePoa}
         />
       )}
+      {/* A verification cannot be undone by clearing the form — it owns those
+          fields — and its mere existence makes the delegation paper due, which
+          then blocks the submit. So an optional representative needs a way
+          back out, here rather than only in settings (unreachable until
+          onboarding finishes). */}
+      {identity?.poa.verified && !requirePoa && (
+        <Group justify="flex-end">
+          <Button
+            type="button"
+            variant="subtle"
+            color="red"
+            size="xs"
+            loading={removePending}
+            leftSection={<Trash2 size={14} />}
+            onClick={onRemovePoa}
+          >
+            Remove this representative
+          </Button>
+        </Group>
+      )}
       {/* Whatever the Fayda claim did carry is shown on the panel above and
           is never typed here — the verification owns it. */}
       {gaps.name && (
diff --git a/apps/edr-freight-web/portal/src/pages/settings/TabGeneralManager.tsx b/apps/edr-freight-web/portal/src/pages/settings/TabGeneralManager.tsx
index e3d4c6698..ad680b010 100644
--- a/apps/edr-freight-web/portal/src/pages/settings/TabGeneralManager.tsx
+++ b/apps/edr-freight-web/portal/src/pages/settings/TabGeneralManager.tsx
@@ -148,15 +148,17 @@ export default function TabGeneralManager({ profile, mode = "edit", onContinue }
   // posting empty strings over a proven identity.
   const typedFieldsInUse = !gmSameAsOwner && !gm?.verified && !faydaRequired;
 
-  // Except for what the verification never supplied. Fayda's email and phone
-  // claims are optional, and a manager verified without them has no account to
-  // fall back on the way the owner does — so those stay typed, here as well as
-  // in onboarding, or a wrong address could never be corrected.
+  // Except for what the verification never supplied. Fayda's name, email and
+  // phone claims are all optional, and a manager verified without them has no
+  // account to fall back on the way the owner does — so those stay typed, here
+  // as well as in onboarding, or a wrong value could never be corrected.
   const gmGaps = {
+    name: !gmSameAsOwner && Boolean(gm?.verified) && !gm?.name?.trim(),
     email: !gmSameAsOwner && Boolean(gm?.verified) && !gm?.email?.trim(),
     phone: !gmSameAsOwner && Boolean(gm?.verified) && !gm?.phone?.trim(),
   };
-  const savable = typedFieldsInUse || gmGaps.email || gmGaps.phone;
+  const savable =
+    typedFieldsInUse || gmGaps.name || gmGaps.email || gmGaps.phone;
 
   return (
     <Card padding="lg">
@@ -203,6 +205,14 @@ export default function TabGeneralManager({ profile, mode = "edit", onContinue }
 
           {/* Whatever the verification did not supply is typed instead — the
               API keeps exactly those keys writable. */}
+          {gmGaps.name && (
+            <TextInput
+              label="Full Name"
+              placeholder="Abebe Bikila"
+              error={errors.generalManagerName?.message}
+              {...register("generalManagerName")}
+            />
+          )}
           {(gmGaps.email || gmGaps.phone) && (
             <Grid>
               {gmGaps.email && (