diff --git a/packages/payment-providers/src/providers/waafi/waafi.provider.ts b/packages/payment-providers/src/providers/waafi/waafi.provider.ts
index 8551f6086..dbd04c642 100644
--- a/packages/payment-providers/src/providers/waafi/waafi.provider.ts
+++ b/packages/payment-providers/src/providers/waafi/waafi.provider.ts
@@ -86,6 +86,21 @@ export class WaafiProvider implements PaymentProvider {
       requestBody,
     );
 
+    // Waafi returns transaction info (params.status) ONLY when responseCode is 2001. For an
+    // unpaid or not-yet-existing transaction it returns an error envelope (e.g. 5001 / E10206
+    // "Failed to get transaction info") with no status. Treat that as still-pending (PROCESSING),
+    // never terminal — so the intent keeps waiting for the webhook / its expiry rather than being
+    // wrongly resolved off a "no info" response.
+    if (response.responseCode !== WAAFI_SUCCESS_CODE) {
+      this.logger.debug(
+        `Waafi HPP_GETTRANINFO ${merchantOrderId}: ${response.responseCode}/${response.errorCode} ${response.responseMsg} — treating as pending`,
+      );
+      return {
+        status: ProviderPaymentStatus.PROCESSING,
+        rawResponse: response as unknown as Record<string, unknown>,
+      };
+    }
+
     const rawState = response.params?.status ?? response.params?.tranStatusDesc;
     const transactionId = response.params?.transactionId;
     const mapped = this.mapStatus(rawState);