diff --git a/apps/edr-freight-api/src/migrations/2040000000000-MigrateLicenseFilesToFileRecords.ts b/apps/edr-freight-api/src/migrations/2040000000000-MigrateLicenseFilesToFileRecords.ts
new file mode 100644
index 000000000..d3720de33
--- /dev/null
+++ b/apps/edr-freight-api/src/migrations/2040000000000-MigrateLicenseFilesToFileRecords.ts
@@ -0,0 +1,59 @@
+import { MigrationInterface, QueryRunner } from "typeorm";
+
+/**
+ * Business-license files used to live inline as a jsonb array on
+ * `company_profiles.business_license_files`. They now belong to the FileRecord
+ * model (`freight.files`, resource `company_profiles`, code `business_license`)
+ * so they get stable ids and stream through `GET /api/files/:id` — the same
+ * proxy path regular documents use — instead of broken direct-MinIO URLs.
+ *
+ * This copies each existing inline entry into `freight.files` by reference
+ * (keeping the stored object URL — no bytes are re-uploaded). The original jsonb
+ * column is left intact for rollback safety.
+ */
+export class MigrateLicenseFilesToFileRecords2040000000000
+  implements MigrationInterface
+{
+  name = "MigrateLicenseFilesToFileRecords2040000000000";
+
+  public async up(queryRunner: QueryRunner): Promise<void> {
+    await queryRunner.query(`
+      INSERT INTO freight.files
+        (id, resource_id, resource, code, name, url, size, mime_type, created_at, updated_at)
+      SELECT
+        gen_random_uuid(),
+        cp.id,
+        'company_profiles',
+        'business_license',
+        COALESCE(elem->>'name', 'license'),
+        elem->>'url',
+        COALESCE(NULLIF(elem->>'size', '')::int, 0),
+        COALESCE(NULLIF(elem->>'mimeType', ''), 'application/octet-stream'),
+        now(),
+        now()
+      FROM freight.company_profiles cp
+      CROSS JOIN LATERAL jsonb_array_elements(cp.business_license_files) AS elem
+      WHERE cp.business_license_files IS NOT NULL
+        AND jsonb_typeof(cp.business_license_files) = 'array'
+        AND elem->>'url' IS NOT NULL
+        AND NOT EXISTS (
+          SELECT 1 FROM freight.files f
+          WHERE f.resource_id = cp.id
+            AND f.resource = 'company_profiles'
+            AND f.code = 'business_license'
+            AND f.url = elem->>'url'
+            AND f.deleted_at IS NULL
+        );
+    `);
+  }
+
+  public async down(queryRunner: QueryRunner): Promise<void> {
+    // Reverse the model migration by dropping the license FileRecords. The
+    // original jsonb column was never cleared, so the data still exists there.
+    await queryRunner.query(`
+      DELETE FROM freight.files
+      WHERE resource = 'company_profiles'
+        AND code = 'business_license';
+    `);
+  }
+}
diff --git a/apps/edr-freight-api/src/modules/companies/companies.controller.ts b/apps/edr-freight-api/src/modules/companies/companies.controller.ts
index 661a204d8..f8fbb26b0 100644
--- a/apps/edr-freight-api/src/modules/companies/companies.controller.ts
+++ b/apps/edr-freight-api/src/modules/companies/companies.controller.ts
@@ -12,6 +12,7 @@ import {
   HttpStatus,
   UseInterceptors,
   UploadedFiles,
+  BadRequestException,
 } from "@nestjs/common";
 import { AnyFilesInterceptor } from "@nestjs/platform-express";
 import { ApiOperation, ApiTags, ApiConsumes } from "@nestjs/swagger";
@@ -33,7 +34,7 @@ import {
   ResponseCompanyDto,
   ResponseCompanyProfileDto,
 } from "./dto/response-company.dto";
-import { BusinessLicenseFile } from "./entities/company-profile.entity";
+import { ProfileLicenseFileView } from "./entities/company-profile.entity";
 import { ResponseExternalProfileDto } from "./dto/response-external-profile.dto";
 import { CompanyInfoResponseDto } from "./dto/company-info-response.dto";
 import { UpdateProfileDto } from "./dto/update-profile.dto";
@@ -63,6 +64,25 @@ export class CompaniesController {
     private readonly filesService: FilesService,
   ) { }
 
+  /**
+   * License files are FileRecord-backed and previewed through `GET /api/files/:id`
+   * (the client builds that URL from the returned `id`). Populate each profile
+   * DTO's `licenseFiles` with its live/pending files in one batched lookup.
+   */
+  private async populateLicenseFiles(
+    companyId: string,
+    profiles: { id: string; licenseFiles: ProfileLicenseFileView[] }[],
+  ): Promise<void> {
+    if (profiles.length === 0) return;
+    const byProfile = await this.companiesService.assembleLicenseFilesByProfile(
+      companyId,
+      profiles.map((p) => p.id),
+    );
+    for (const p of profiles) {
+      p.licenseFiles = byProfile[p.id] ?? [];
+    }
+  }
+
   @Get("getInfo")
   @ApiOperation({ summary: "Get company info for the current user" })
   async getInfo(
@@ -86,7 +106,9 @@ export class CompaniesController {
     const review = await this.companiesService.getOpenChangeRequestForCompany(
       company.id,
     );
-    return new ProfileResponseDto(profile, company, review);
+    const dto = new ProfileResponseDto(profile, company, review);
+    await this.populateLicenseFiles(company.id, dto.companyProfiles);
+    return dto;
   }
 
   @Get("profile/change-request")
@@ -215,28 +237,72 @@ export class CompaniesController {
   @ApiConsumes("multipart/form-data")
   @ApiOperation({
     summary:
-      "Upload business-license document(s) for one of the current user's company profiles",
+      "Add business-license document(s) to a profile. For an approved company " +
+      "the upload is staged for backoffice review; during onboarding it goes live.",
   })
   async uploadProfileLicense(
     @CurrentUser() user: CurrentIamUser,
     @Param("profileId", ParseUUIDPipe) profileId: string,
     @UploadedFiles() files: Array<Express.Multer.File>,
-  ): Promise<BusinessLicenseFile[]> {
-    return this.companiesService.uploadProfileLicenseFiles(
+  ): Promise<ProfileLicenseFileView[]> {
+    return this.companiesService.addProfileLicenseFiles(
       user.id,
       profileId,
       files,
     );
   }
 
+  @Post("company-profiles/:profileId/license/:fileId/replace")
+  @UseInterceptors(AnyFilesInterceptor())
+  @ApiConsumes("multipart/form-data")
+  @ApiOperation({
+    summary:
+      "Replace a business-license file with a newly uploaded one (staged for " +
+      "review on an approved company).",
+  })
+  async replaceProfileLicense(
+    @CurrentUser() user: CurrentIamUser,
+    @Param("profileId", ParseUUIDPipe) profileId: string,
+    @Param("fileId", ParseUUIDPipe) fileId: string,
+    @UploadedFiles() files: Array<Express.Multer.File>,
+  ): Promise<ProfileLicenseFileView[]> {
+    const file = files?.[0];
+    if (!file) {
+      throw new BadRequestException("A replacement file is required");
+    }
+    return this.companiesService.replaceProfileLicenseFile(
+      user.id,
+      profileId,
+      fileId,
+      file,
+    );
+  }
+
+  @Delete("company-profiles/:profileId/license/:fileId")
+  @ApiOperation({
+    summary:
+      "Remove a business-license file (staged for review on an approved company).",
+  })
+  async removeProfileLicense(
+    @CurrentUser() user: CurrentIamUser,
+    @Param("profileId", ParseUUIDPipe) profileId: string,
+    @Param("fileId", ParseUUIDPipe) fileId: string,
+  ): Promise<ProfileLicenseFileView[]> {
+    return this.companiesService.removeProfileLicenseFile(
+      user.id,
+      profileId,
+      fileId,
+    );
+  }
+
   @Get("company-profiles/:profileId/license")
   @ApiOperation({
-    summary: "List business-license documents for a company profile",
+    summary: "List business-license documents (with review state) for a profile",
   })
   async listProfileLicense(
     @CurrentUser() user: CurrentIamUser,
     @Param("profileId", ParseUUIDPipe) profileId: string,
-  ): Promise<BusinessLicenseFile[]> {
+  ): Promise<ProfileLicenseFileView[]> {
     return this.companiesService.listProfileLicenseFiles(user.id, profileId);
   }
 
@@ -344,7 +410,9 @@ export class CompaniesController {
     @Param("id", ParseUUIDPipe) id: string,
   ): Promise<ResponseCompanyDto> {
     const company = await this.companiesService.findCompanyById(id);
-    return new ResponseCompanyDto(company);
+    const dto = new ResponseCompanyDto(company);
+    await this.populateLicenseFiles(company.id, dto.companyProfiles ?? []);
+    return dto;
   }
 
   @Patch(":id")
diff --git a/apps/edr-freight-api/src/modules/companies/companies.service.ts b/apps/edr-freight-api/src/modules/companies/companies.service.ts
index 559a89a38..e31851aef 100644
--- a/apps/edr-freight-api/src/modules/companies/companies.service.ts
+++ b/apps/edr-freight-api/src/modules/companies/companies.service.ts
@@ -13,7 +13,6 @@ import {
   CompanyDashboardRepository,
   DashboardScope,
 } from "./company-dashboard.repository";
-import { MinioService } from "../minio/minio.service";
 import { FilesService } from "../files/files.service";
 import { FileRecord } from "../files/entities/file.entity";
 import { FileUploadSettingsService } from "../file-upload-settings/file-upload-settings.service";
@@ -39,14 +38,22 @@ import { ExternalProfile } from "./entities/external-profile.entity";
 import {
   BusinessLicenseFile,
   CompanyProfile,
+  ProfileLicenseFileView,
   ProfileType,
   ProfileStatus,
 } from "./entities/company-profile.entity";
 import {
   ChangeRequestStatus,
   CompanyChangeRequest,
+  LicenseChangeIntent,
 } from "./entities/company-change-request.entity";
 
+/** FileRecord `resource` + `code` slots for business-license documents. */
+const LICENSE_RESOURCE = "company_profiles";
+const LICENSE_CODE = "business_license";
+/** Code for a license file staged in an open change request (not yet live). */
+const LICENSE_PENDING_CODE = "business_license_pending";
+
 export interface UserIdentity {
   userId: string;
   firstName: string;
@@ -63,7 +70,6 @@ export class CompaniesService {
     private readonly changeRequestRepo: CompanyChangeRequestRepository,
     private readonly profilesRepo: ExternalProfileRepository,
     private readonly dashboardRepo: CompanyDashboardRepository,
-    private readonly minioService: MinioService,
     private readonly filesService: FilesService,
     private readonly fileUploadSettingsService: FileUploadSettingsService,
     private readonly etradeService: ETradeService,
@@ -341,28 +347,9 @@ export class CompaniesService {
     const company = await this.companiesRepo.findById(id);
     if (!company) throw new NotFoundException(`Company ${id} not found`);
     company.companyProfiles = await this.companyProfilesRepo.findByCompanyId(id);
-    for (const profile of company.companyProfiles) {
-      profile.businessLicenseFiles = await this.signLicenseFiles(
-        profile.businessLicenseFiles,
-      );
-    }
     return company;
   }
 
-  /**
-   * Business-license files are stored as raw, unsigned MinIO URLs (see
-   * `BusinessLicenseFile` on `CompanyProfile`) — a browser can't fetch them
-   * directly. Sign each one with a short-lived URL before it reaches a response.
-   */
-  private async signLicenseFiles(
-    files?: BusinessLicenseFile[] | null,
-  ): Promise<BusinessLicenseFile[]> {
-    if (!files?.length) return [];
-    return Promise.all(
-      files.map(async (f) => ({ ...f, url: await this.filesService.signUrl(f.url) })),
-    );
-  }
-
   /**
    * Validate an explicitly-chosen company profile for a booking: it must belong
    * to the booking's company and be Active. Used for government bookings (staff
@@ -777,6 +764,7 @@ export class CompaniesService {
     await this.assertTinAvailable(company, snapshot.tin);
     const companyUpdates = this.mapProfileDtoToCompanyUpdates(company, snapshot);
     await this.companiesRepo.update(company.id, companyUpdates);
+    await this.applyLicenseChanges(request);
 
     return (
       (await this.changeRequestRepo.update(id, {
@@ -860,9 +848,13 @@ export class CompaniesService {
         `Change request ${id} is already ${request.status}`,
       );
     }
+    await this.discardLicenseChanges(request);
     return (
       (await this.changeRequestRepo.update(id, {
         status: ChangeRequestStatus.Rejected,
+        // Staged license uploads were just discarded; drop their intents so an
+        // amended resubmit never re-references deleted files.
+        documents: { ...request.documents, licenseChanges: [] },
         note,
         reviewedBy: reviewerId ?? null,
         reviewedAt: new Date(),
@@ -1231,13 +1223,21 @@ export class CompaniesService {
       }));
     const missingDocs = documents.filter((d) => d.isRequired && !d.uploaded);
 
-    // 3. Per-operational-profile business licenses.
-    const licenseProfiles = (company.companyProfiles ?? []).map((p) => ({
-      profileId: p.id,
-      type: p.type,
-      reference: p.reference ?? "",
-      uploaded: (p.businessLicenseFiles?.length ?? 0) > 0,
-    }));
+    // 3. Per-operational-profile business licenses (FileRecord-backed).
+    const licenseProfiles = await Promise.all(
+      (company.companyProfiles ?? []).map(async (p) => {
+        const records = await this.filesService.findByResource(
+          p.id,
+          LICENSE_RESOURCE,
+        );
+        return {
+          profileId: p.id,
+          type: p.type,
+          reference: p.reference ?? "",
+          uploaded: records.some((r) => r.code === LICENSE_CODE),
+        };
+      }),
+    );
     const missingLicenses = licenseProfiles.filter((p) => !p.uploaded);
 
     const outstanding = [
@@ -1354,61 +1354,321 @@ export class CompaniesService {
     return owned;
   }
 
+  // ─── Business-license files ────────────────────────────────────────────────
+  //
+  // License documents live in the FileRecord model (`freight.files`) with
+  // `resource = "company_profiles"`, `resourceId = <profileId>`. Live files use
+  // code `LICENSE_CODE`; files staged inside an open change request (add /
+  // replacement) use `LICENSE_PENDING_CODE` and only become live on approval.
+  // Preview streams through `GET /api/files/:id` (server-side proxy) — the same
+  // path regular documents use — so it never hits MinIO directly from the
+  // browser (which fails on the internal bucket endpoint).
+
   /**
-   * Upload business-license document(s) and store them directly on the company
-   * profile (multi-file). Bytes go to object storage; only metadata/URLs are
-   * persisted on the profile — intentionally not via the FileRecord file model.
-   * New files are appended to any already present. Returns the full list.
+   * Upload business-license file(s) for one of the user's profiles. During
+   * onboarding (company not yet Active) they go live immediately; for an Active
+   * company they're staged under the pending code and recorded as `add` intents
+   * on a pending change request for backoffice review. Returns the updated view.
    */
-  async uploadProfileLicenseFiles(
+  async addProfileLicenseFiles(
     userId: string,
     profileId: string,
     files: Express.Multer.File[],
-  ): Promise<BusinessLicenseFile[]> {
+  ): Promise<ProfileLicenseFileView[]> {
     const profile = await this.resolveOwnedProfile(userId, profileId);
+    const company = await this.findCompanyById(profile.companyId);
+    const gated = company.status === CompanyStatus.Active;
+    const code = gated ? LICENSE_PENDING_CODE : LICENSE_CODE;
 
-    const uploaded: BusinessLicenseFile[] = [];
-    for (const file of files) {
-      const objectName = `company_profiles/${profileId}/${Date.now()}_${file.originalname}`;
-      const url = await this.minioService.uploadFile(
-        objectName,
-        file.buffer,
-        file.mimetype,
+    const uploaded = await Promise.all(
+      files.map((file) =>
+        this.filesService.upload({
+          resourceId: profileId,
+          resource: LICENSE_RESOURCE,
+          code,
+          file,
+        }),
+      ),
+    );
+
+    if (gated) {
+      await this.stageLicenseChange(
+        company.id,
+        uploaded.map((r) => ({
+          profileId,
+          op: "add" as const,
+          fileId: r.id,
+          fileName: r.name,
+        })),
+        userId,
       );
-      uploaded.push({
-        name: file.originalname,
-        url,
-        size: file.size,
-        mimeType: file.mimetype,
-      });
     }
 
-    const next = [...(profile.businessLicenseFiles ?? []), ...uploaded];
-    await this.companyProfilesRepo.update(profileId, {
-      businessLicenseFiles: next,
-    });
-    return next;
-  }
-
-  /** The business-license files stored on a single company profile. */
-  async listProfileLicenseFiles(
-    userId: string,
-    profileId: string,
-  ): Promise<BusinessLicenseFile[]> {
-    const profile = await this.resolveOwnedProfile(userId, profileId);
-    return profile.businessLicenseFiles ?? [];
+    return this.getProfileLicenseView(profileId, company.id);
   }
 
   /**
-   * Onboarding documents stored on a company profile, fetched by profile id.
-   * Internal helper (no ownership check) used when a booking reuses the active
-   * profile's onboarding documents. Returns [] when the profile is unknown.
+   * Remove a license file. A staged (pending) file is withdrawn outright
+   * (soft-deleted, its `add` intent dropped). A live file on an Active company
+   * is kept and recorded as a `remove` intent for review; during onboarding it
+   * is deleted immediately.
+   */
+  async removeProfileLicenseFile(
+    userId: string,
+    profileId: string,
+    fileId: string,
+  ): Promise<ProfileLicenseFileView[]> {
+    const profile = await this.resolveOwnedProfile(userId, profileId);
+    const record = await this.filesService.findById(fileId);
+    if (
+      record.resource !== LICENSE_RESOURCE ||
+      record.resourceId !== profileId
+    ) {
+      throw new NotFoundException(`License file ${fileId} not found`);
+    }
+    const company = await this.findCompanyById(profile.companyId);
+    const gated = company.status === CompanyStatus.Active;
+
+    if (record.code === LICENSE_PENDING_CODE) {
+      // Withdraw a not-yet-approved upload: delete it and drop its add intent.
+      await this.filesService.remove(fileId);
+      await this.withdrawLicenseIntent(company.id, fileId);
+    } else if (gated) {
+      await this.stageLicenseChange(
+        company.id,
+        [{ profileId, op: "remove", fileId, fileName: record.name }],
+        userId,
+      );
+    } else {
+      await this.filesService.remove(fileId);
+    }
+
+    return this.getProfileLicenseView(profileId, company.id);
+  }
+
+  /**
+   * Replace a live license file with a freshly uploaded one — recorded as a
+   * `remove` of the old file plus an `add` of the new, so approval swaps them
+   * atomically. During onboarding the swap is applied immediately.
+   */
+  async replaceProfileLicenseFile(
+    userId: string,
+    profileId: string,
+    fileId: string,
+    file: Express.Multer.File,
+  ): Promise<ProfileLicenseFileView[]> {
+    const profile = await this.resolveOwnedProfile(userId, profileId);
+    const old = await this.filesService.findById(fileId);
+    if (old.resource !== LICENSE_RESOURCE || old.resourceId !== profileId) {
+      throw new NotFoundException(`License file ${fileId} not found`);
+    }
+    const company = await this.findCompanyById(profile.companyId);
+    const gated = company.status === CompanyStatus.Active;
+
+    const created = await this.filesService.upload({
+      resourceId: profileId,
+      resource: LICENSE_RESOURCE,
+      code: gated ? LICENSE_PENDING_CODE : LICENSE_CODE,
+      file,
+    });
+
+    if (gated) {
+      await this.stageLicenseChange(
+        company.id,
+        [
+          { profileId, op: "remove", fileId, fileName: old.name },
+          { profileId, op: "add", fileId: created.id, fileName: created.name },
+        ],
+        userId,
+      );
+    } else {
+      await this.filesService.remove(fileId);
+    }
+
+    return this.getProfileLicenseView(profileId, company.id);
+  }
+
+  /** License files for one profile, with each file's review status resolved. */
+  async listProfileLicenseFiles(
+    userId: string,
+    profileId: string,
+  ): Promise<ProfileLicenseFileView[]> {
+    const profile = await this.resolveOwnedProfile(userId, profileId);
+    return this.getProfileLicenseView(profileId, profile.companyId);
+  }
+
+  /**
+   * Live license files for a profile, shaped for by-reference reuse (bookings /
+   * contracts snapshot these). No ownership check — internal callers only.
+   * Returns the raw stored URLs; pending (unapproved) files are excluded.
    */
   async getProfileOnboardingFiles(
     profileId: string,
   ): Promise<BusinessLicenseFile[]> {
-    const profile = await this.companyProfilesRepo.findById(profileId);
-    return profile?.businessLicenseFiles ?? [];
+    const records = await this.filesService.findByResource(
+      profileId,
+      LICENSE_RESOURCE,
+    );
+    return records
+      .filter((r) => r.code === LICENSE_CODE)
+      .map((r) => ({
+        name: r.name,
+        url: r.url,
+        size: r.size,
+        mimeType: r.mimeType,
+      }));
+  }
+
+  /**
+   * Assemble the review-aware license view for a set of profiles in one pass
+   * (single change-request lookup). Used to enrich company/profile responses.
+   */
+  async assembleLicenseFilesByProfile(
+    companyId: string,
+    profileIds: string[],
+  ): Promise<Record<string, ProfileLicenseFileView[]>> {
+    const pending =
+      await this.changeRequestRepo.findPendingByCompanyId(companyId);
+    const removeIds = new Set(
+      (pending?.documents?.licenseChanges ?? [])
+        .filter((c) => c.op === "remove")
+        .map((c) => c.fileId),
+    );
+    const result: Record<string, ProfileLicenseFileView[]> = {};
+    await Promise.all(
+      profileIds.map(async (pid) => {
+        result[pid] = await this.mapLicenseRecords(pid, removeIds);
+      }),
+    );
+    return result;
+  }
+
+  /** Single-profile license view (fetches the company's pending request once). */
+  private async getProfileLicenseView(
+    profileId: string,
+    companyId: string,
+  ): Promise<ProfileLicenseFileView[]> {
+    const pending =
+      await this.changeRequestRepo.findPendingByCompanyId(companyId);
+    const removeIds = new Set(
+      (pending?.documents?.licenseChanges ?? [])
+        .filter((c) => c.op === "remove")
+        .map((c) => c.fileId),
+    );
+    return this.mapLicenseRecords(profileId, removeIds);
+  }
+
+  private async mapLicenseRecords(
+    profileId: string,
+    pendingRemoveIds: Set<string>,
+  ): Promise<ProfileLicenseFileView[]> {
+    const records = await this.filesService.findByResource(
+      profileId,
+      LICENSE_RESOURCE,
+    );
+    return records
+      .filter(
+        (r) => r.code === LICENSE_CODE || r.code === LICENSE_PENDING_CODE,
+      )
+      .map((r) => ({
+        id: r.id,
+        name: r.name,
+        size: r.size,
+        mimeType: r.mimeType,
+        status:
+          r.code === LICENSE_PENDING_CODE
+            ? ("pending_add" as const)
+            : pendingRemoveIds.has(r.id)
+              ? ("pending_remove" as const)
+              : ("live" as const),
+      }));
+  }
+
+  /** Open or append a pending change request recording license add/remove intents. */
+  private async stageLicenseChange(
+    companyId: string,
+    changes: LicenseChangeIntent[],
+    submittedBy?: string,
+  ): Promise<void> {
+    if (changes.length === 0) return;
+    const now = new Date();
+    const existing =
+      await this.changeRequestRepo.findPendingByCompanyId(companyId);
+    if (existing) {
+      const prev = existing.documents?.licenseChanges ?? [];
+      await this.changeRequestRepo.update(existing.id, {
+        documents: {
+          ...existing.documents,
+          licenseChanges: [...prev, ...changes],
+        },
+        submittedBy: submittedBy ?? existing.submittedBy ?? null,
+        submittedAt: now,
+        note: null,
+      });
+    } else {
+      await this.changeRequestRepo.create({
+        companyId,
+        snapshot: {},
+        documents: { licenseChanges: changes },
+        status: ChangeRequestStatus.Pending,
+        submittedBy: submittedBy ?? null,
+        submittedAt: now,
+      });
+    }
+  }
+
+  /**
+   * Drop a staged license intent (add or remove) referencing `fileId` from the
+   * company's open request. If that empties the request entirely, delete it so
+   * the customer's settings page unlocks.
+   */
+  private async withdrawLicenseIntent(
+    companyId: string,
+    fileId: string,
+  ): Promise<void> {
+    const existing =
+      await this.changeRequestRepo.findPendingByCompanyId(companyId);
+    if (!existing) return;
+    const remaining = (existing.documents?.licenseChanges ?? []).filter(
+      (c) => c.fileId !== fileId,
+    );
+    const docs = existing.documents ?? {};
+    const stillHasWork =
+      remaining.length > 0 ||
+      (docs.documentFileIds?.length ?? 0) > 0 ||
+      Object.keys(existing.snapshot ?? {}).length > 0;
+
+    if (stillHasWork) {
+      await this.changeRequestRepo.update(existing.id, {
+        documents: { ...docs, licenseChanges: remaining },
+      });
+    } else {
+      await this.changeRequestRepo.softDelete(existing.id);
+    }
+  }
+
+  /** Apply a request's staged license changes: promote adds, delete removes. */
+  private async applyLicenseChanges(
+    request: CompanyChangeRequest,
+  ): Promise<void> {
+    for (const change of request.documents?.licenseChanges ?? []) {
+      if (change.op === "add") {
+        await this.filesService.setCode(change.fileId, LICENSE_CODE);
+      } else {
+        await this.filesService.remove(change.fileId);
+      }
+    }
+  }
+
+  /** Discard a rejected request's staged license uploads (adds only). */
+  private async discardLicenseChanges(
+    request: CompanyChangeRequest,
+  ): Promise<void> {
+    for (const change of request.documents?.licenseChanges ?? []) {
+      if (change.op === "add") {
+        await this.filesService.remove(change.fileId);
+      }
+    }
   }
 
   /**
diff --git a/apps/edr-freight-api/src/modules/companies/dto/change-request-response.dto.ts b/apps/edr-freight-api/src/modules/companies/dto/change-request-response.dto.ts
index ddda72a64..579ac6ddd 100644
--- a/apps/edr-freight-api/src/modules/companies/dto/change-request-response.dto.ts
+++ b/apps/edr-freight-api/src/modules/companies/dto/change-request-response.dto.ts
@@ -1,6 +1,7 @@
 import {
   ChangeRequestStatus,
   CompanyChangeRequest,
+  LicenseChangeIntent,
 } from "../entities/company-change-request.entity";
 
 /**
@@ -15,6 +16,8 @@ export class ChangeRequestResponseDto {
   /** Proposed field values (Partial<UpdateProfileDto>) — the diff payload. */
   snapshot: Record<string, any>;
   documentFileIds: string[];
+  /** Staged business-license add/remove intents attached to this request. */
+  licenseChanges: LicenseChangeIntent[];
   note: string | null;
   submittedBy: string | null;
   submittedAt: Date | null;
@@ -29,6 +32,7 @@ export class ChangeRequestResponseDto {
     this.status = req.status;
     this.snapshot = req.snapshot ?? {};
     this.documentFileIds = req.documents?.documentFileIds ?? [];
+    this.licenseChanges = req.documents?.licenseChanges ?? [];
     this.note = req.note ?? null;
     this.submittedBy = req.submittedBy ?? null;
     this.submittedAt = req.submittedAt ?? null;
diff --git a/apps/edr-freight-api/src/modules/companies/dto/response-company.dto.ts b/apps/edr-freight-api/src/modules/companies/dto/response-company.dto.ts
index f90b7f88d..0c783cbcf 100644
--- a/apps/edr-freight-api/src/modules/companies/dto/response-company.dto.ts
+++ b/apps/edr-freight-api/src/modules/companies/dto/response-company.dto.ts
@@ -5,8 +5,8 @@ import {
   CompanyNationality,
 } from '../entities/company.entity';
 import {
-  BusinessLicenseFile,
   CompanyProfile,
+  ProfileLicenseFileView,
 } from '../entities/company-profile.entity';
 import { ResponseExternalProfileDto } from './response-external-profile.dto';
 
@@ -18,8 +18,12 @@ export class ResponseCompanyProfileDto {
   status: string;
   /** @deprecated Superseded by licenseFiles. Kept for back-compat. */
   businessLicense?: string | null;
-  /** Business-license documents stored on the profile (multi-file). */
-  licenseFiles: BusinessLicenseFile[];
+  /**
+   * Business-license documents (FileRecord-backed) with review state. Left empty
+   * by the constructor and populated asynchronously by the controller, since the
+   * files and their pending-change status require DB lookups.
+   */
+  licenseFiles: ProfileLicenseFileView[];
   attributes?: Record<string, any> | null;
   /** Reviewer note when the role is rejected (drives the reapply prompt). */
   reviewNote?: string | null;
@@ -33,7 +37,7 @@ export class ResponseCompanyProfileDto {
     this.reference = profile.reference ?? '';
     this.status = profile.status;
     this.businessLicense = profile.businessLicense;
-    this.licenseFiles = profile.businessLicenseFiles ?? [];
+    this.licenseFiles = [];
     this.attributes = profile.attributes;
     this.reviewNote = profile.reviewNote ?? null;
     this.createdAt = profile.createdAt;
diff --git a/apps/edr-freight-api/src/modules/companies/entities/company-change-request.entity.ts b/apps/edr-freight-api/src/modules/companies/entities/company-change-request.entity.ts
index 11e5c09cb..cec670787 100644
--- a/apps/edr-freight-api/src/modules/companies/entities/company-change-request.entity.ts
+++ b/apps/edr-freight-api/src/modules/companies/entities/company-change-request.entity.ts
@@ -15,10 +15,27 @@ export enum ChangeRequestStatus {
   Rejected = "rejected",
 }
 
+/**
+ * A single staged business-license change on one company profile, awaiting
+ * review. `add` → a new file was uploaded under the pending code and becomes
+ * live on approval; `remove` → an existing live file is deleted on approval.
+ * A "replace" is recorded as a `remove` of the old file plus an `add` of the
+ * new one. `fileId` is the FileRecord id the op targets.
+ */
+export interface LicenseChangeIntent {
+  profileId: string;
+  op: "add" | "remove";
+  fileId: string;
+  /** File name, snapshotted for the backoffice review screen. */
+  fileName?: string;
+}
+
 /** File references staged alongside a change request (documents/licenses). */
 export interface ChangeRequestDocuments {
   /** FileRecord ids uploaded against the company while this request was open. */
   documentFileIds?: string[];
+  /** Staged per-profile business-license add/remove intents. */
+  licenseChanges?: LicenseChangeIntent[];
 }
 
 @Entity({ schema: "freight", name: "company_change_request" })
diff --git a/apps/edr-freight-api/src/modules/companies/entities/company-profile.entity.ts b/apps/edr-freight-api/src/modules/companies/entities/company-profile.entity.ts
index 77b62a786..72696766f 100644
--- a/apps/edr-freight-api/src/modules/companies/entities/company-profile.entity.ts
+++ b/apps/edr-freight-api/src/modules/companies/entities/company-profile.entity.ts
@@ -19,7 +19,11 @@ export enum ProfileStatus {
   Blacklisted = "blacklisted",
 }
 
-/** A business-license document stored directly on the company profile. */
+/**
+ * @deprecated Legacy inline shape. Business-license files now live in the
+ * FileRecord model (`freight.files`, resource `company_profiles`). Kept only for
+ * the by-reference reuse shape consumed by bookings/contracts snapshots.
+ */
 export interface BusinessLicenseFile {
   name: string;
   url: string;
@@ -27,6 +31,19 @@ export interface BusinessLicenseFile {
   mimeType?: string;
 }
 
+/** A business-license file plus its change-review state, surfaced to clients. */
+export interface ProfileLicenseFileView {
+  id: string;
+  name: string;
+  size: number;
+  mimeType: string;
+  /**
+   * `live` — approved & in effect; `pending_add` — uploaded, awaiting approval;
+   * `pending_remove` — live but flagged for deletion on approval.
+   */
+  status: "live" | "pending_add" | "pending_remove";
+}
+
 @Entity({ schema: "freight", name: "company_profiles" })
 @Index(["reference"], { unique: true })
 @Index(["type"])
diff --git a/apps/edr-freight-api/src/modules/contracts/contracts.service.ts b/apps/edr-freight-api/src/modules/contracts/contracts.service.ts
index aaf064bff..095857959 100644
--- a/apps/edr-freight-api/src/modules/contracts/contracts.service.ts
+++ b/apps/edr-freight-api/src/modules/contracts/contracts.service.ts
@@ -12,7 +12,7 @@ import { YardCountry } from '@edr/types';
 
 import { deriveTradeDirection } from '../../common/derive-trade-direction.util';
 import { CompaniesService } from '../companies/companies.service';
-import { CompanyProfile, ProfileType } from '../companies/entities/company-profile.entity';
+import { ProfileType } from '../companies/entities/company-profile.entity';
 import { CompanyStatus } from '../companies/entities/company.entity';
 import { ServiceType } from '../rule-engine/entities/service-type.entity';
 import { Yard } from '../rule-engine/entities/yard.entity';
@@ -326,10 +326,20 @@ export class ContractsService {
     companyProfileId: string | null,
   ): Promise<void> {
     if (!companyProfileId) return;
-    const profile = await this.dataSource
-      .getRepository(CompanyProfile)
-      .findOne({ where: { id: companyProfileId } });
-    const docs = profile?.businessLicenseFiles ?? [];
+    // Business-license files are FileRecords (resource "company_profiles"); carry
+    // the live ones by reference. Staged/pending uploads are excluded by code.
+    const records = await this.filesService.findByResource(
+      companyProfileId,
+      'company_profiles',
+    );
+    const docs = records
+      .filter((r) => r.code === 'business_license')
+      .map((r) => ({
+        name: r.name,
+        url: r.url,
+        size: r.size,
+        mimeType: r.mimeType,
+      }));
     if (docs.length === 0) return;
 
     const slug = (name: string) =>
diff --git a/apps/edr-freight-api/src/modules/files/files.service.ts b/apps/edr-freight-api/src/modules/files/files.service.ts
index 4966d7ff9..3fd0752f7 100644
--- a/apps/edr-freight-api/src/modules/files/files.service.ts
+++ b/apps/edr-freight-api/src/modules/files/files.service.ts
@@ -124,6 +124,15 @@ export class FilesService {
     await this.filesRepository.softDelete(id);
   }
 
+  /**
+   * Re-slot a stored file under a new `code` (e.g. promote a staged
+   * `business_license_pending` file to the live `business_license` code once a
+   * change request is approved). Bytes and URL are untouched.
+   */
+  async setCode(id: string, code: string): Promise<void> {
+    await this.filesRepository.update(id, { code });
+  }
+
   findByResource(resourceId: string, resource: string): Promise<FileRecord[]> {
     return this.filesRepository.findByResource(resourceId, resource);
   }
diff --git a/apps/edr-freight-web/backoffice/src/components/customers/ChangeRequestReview.tsx b/apps/edr-freight-web/backoffice/src/components/customers/ChangeRequestReview.tsx
index a5de7335a..924d62436 100644
--- a/apps/edr-freight-web/backoffice/src/components/customers/ChangeRequestReview.tsx
+++ b/apps/edr-freight-web/backoffice/src/components/customers/ChangeRequestReview.tsx
@@ -1,5 +1,6 @@
 import {
   Alert,
+  Anchor,
   Badge,
   Box,
   Button,
@@ -12,9 +13,17 @@ import {
   Textarea,
 } from "@mantine/core";
 import { useQuery, useMutation } from "@tanstack/react-query";
-import { AlertTriangle, ClipboardCheck, Clock } from "lucide-react";
+import {
+  AlertTriangle,
+  ClipboardCheck,
+  Clock,
+  FilePlus2,
+  FileX2,
+} from "lucide-react";
 import { useState } from "react";
+import { useFileViewer } from "@edr/ui-common";
 
+import { fileViewUrl } from "@/constants/apiConfig";
 import { api } from "@/services/api";
 import type { Company, CompanyChangeRequest } from "@/types/customer";
 import { formatDate, humanize } from "./format";
@@ -129,6 +138,7 @@ export function ChangeRequestReview({ company }: { company: Company }) {
     api.customers.rejectChangeRequest.mutationOptions(),
   );
 
+  const { view, viewer } = useFileViewer();
   const [rejectId, setRejectId] = useState<string | null>(null);
   const [note, setNote] = useState("");
 
@@ -142,6 +152,7 @@ export function ChangeRequestReview({ company }: { company: Company }) {
     ? Object.keys(pending.snapshot ?? {})
     : ([] as string[]);
   const docCount = pending?.documentFileIds?.length ?? 0;
+  const licenseChanges = pending?.licenseChanges ?? [];
 
   const confirmReject = () => {
     if (!rejectId) return;
@@ -206,6 +217,48 @@ export function ChangeRequestReview({ company }: { company: Company }) {
               </Text>
             )}
 
+            {licenseChanges.length > 0 && (
+              <Stack gap={8}>
+                <Text size="sm" fw={600} c="edr-text">
+                  Business license changes
+                </Text>
+                {licenseChanges.map((c, i) => (
+                  <Group key={`${c.fileId}-${i}`} gap={8} wrap="nowrap">
+                    {c.op === "add" ? (
+                      <FilePlus2 size={15} className="text-edr-muted" />
+                    ) : (
+                      <FileX2 size={15} className="text-edr-muted" />
+                    )}
+                    <Badge
+                      size="sm"
+                      radius="sm"
+                      variant="light"
+                      color={c.op === "add" ? "green" : "red"}
+                    >
+                      {c.op === "add" ? "Add" : "Remove"}
+                    </Badge>
+                    <Anchor
+                      component="button"
+                      type="button"
+                      size="sm"
+                      onClick={() =>
+                        view({
+                          name: c.fileName ?? "License document",
+                          url: fileViewUrl(c.fileId),
+                        })
+                      }
+                      style={{
+                        textDecoration:
+                          c.op === "remove" ? "line-through" : undefined,
+                      }}
+                    >
+                      {c.fileName ?? "License document"}
+                    </Anchor>
+                  </Group>
+                ))}
+              </Stack>
+            )}
+
             <Group justify="flex-end" gap="sm">
               <Button
                 variant="light"
@@ -300,6 +353,8 @@ export function ChangeRequestReview({ company }: { company: Company }) {
           </Group>
         </Stack>
       </Modal>
+
+      {viewer}
     </>
   );
 }
diff --git a/apps/edr-freight-web/backoffice/src/pages/customers/CustomerDetailPage.tsx b/apps/edr-freight-web/backoffice/src/pages/customers/CustomerDetailPage.tsx
index 609491d47..fa7b03be7 100644
--- a/apps/edr-freight-web/backoffice/src/pages/customers/CustomerDetailPage.tsx
+++ b/apps/edr-freight-web/backoffice/src/pages/customers/CustomerDetailPage.tsx
@@ -1,6 +1,7 @@
 import {
   ActionIcon,
   Anchor,
+  Badge,
   Box,
   Button,
   Card,
@@ -684,12 +685,12 @@ export default function CustomerDetailPage() {
                   </Text>
                   <Stack gap="md">
                     {licenseProfiles.map((p) => (
-                      <Stack key={p.id} gap={4}>
+                      <Stack key={p.id} gap={6}>
                         <Text size="sm" fw={600} c="edr-text">
                           {humanize(p.type)} · {p.reference}
                         </Text>
                         {(p.licenseFiles ?? []).map((f) => (
-                          <Group key={f.url} gap={6} wrap="nowrap">
+                          <Group key={f.id} gap={8} wrap="nowrap">
                             <Paperclip size={13} className="text-edr-muted" />
                             <Anchor
                               component="button"
@@ -697,16 +698,37 @@ export default function CustomerDetailPage() {
                               onClick={() =>
                                 view({
                                   name: f.name,
-                                  url: f.url,
+                                  url: fileViewUrl(f.id),
                                   mimeType: f.mimeType,
                                 })
                               }
                               size="xs"
+                              style={{
+                                textDecoration:
+                                  f.status === "pending_remove"
+                                    ? "line-through"
+                                    : undefined,
+                              }}
                             >
                               {f.name}
                             </Anchor>
+                            {f.status === "pending_add" && (
+                              <Badge size="xs" color="yellow" variant="light">
+                                Pending approval
+                              </Badge>
+                            )}
+                            {f.status === "pending_remove" && (
+                              <Badge size="xs" color="red" variant="light">
+                                Removal pending
+                              </Badge>
+                            )}
                           </Group>
                         ))}
+                        {(p.licenseFiles ?? []).length === 0 && (
+                          <Text size="xs" c="dimmed">
+                            No license documents.
+                          </Text>
+                        )}
                       </Stack>
                     ))}
                   </Stack>
diff --git a/apps/edr-freight-web/backoffice/src/types/customer.ts b/apps/edr-freight-web/backoffice/src/types/customer.ts
index 3c9119d4f..8d76571d4 100644
--- a/apps/edr-freight-web/backoffice/src/types/customer.ts
+++ b/apps/edr-freight-web/backoffice/src/types/customer.ts
@@ -37,12 +37,17 @@ export type ProfileStatus =
   | "suspended"
   | "blacklisted";
 
-/** A business-license document uploaded for a company profile. */
+/** Review state of a business-license file (mirrors API ProfileLicenseFileView). */
+export type LicenseFileStatus = "live" | "pending_add" | "pending_remove";
+
+/** A business-license document uploaded for a company profile (FileRecord-backed). */
 export interface LicenseFile {
+  id: string;
   name: string;
-  url: string;
   size: number;
-  mimeType?: string;
+  mimeType: string;
+  /** `live` = approved; `pending_add`/`pending_remove` = awaiting review. */
+  status: LicenseFileStatus;
 }
 
 /** A single role a company is registered for, with its reference code. */
@@ -66,6 +71,14 @@ export interface CompanyProfile {
 /** Lifecycle of a staged customer profile-edit review. */
 export type ChangeRequestStatus = "pending" | "approved" | "rejected";
 
+/** A staged business-license add/remove on one profile, awaiting review. */
+export interface LicenseChangeIntent {
+  profileId: string;
+  op: "add" | "remove";
+  fileId: string;
+  fileName?: string;
+}
+
 /**
  * A staged profile-edit change request. The customer's settings edits land here
  * (pending) until a reviewer approves (applies them) or rejects (with a note).
@@ -77,6 +90,8 @@ export interface CompanyChangeRequest {
   /** Proposed field values (the diff payload vs. the live company). */
   snapshot: Record<string, unknown>;
   documentFileIds: string[];
+  /** Staged business-license add/remove intents attached to this request. */
+  licenseChanges: LicenseChangeIntent[];
   note: string | null;
   submittedAt: string | null;
   reviewedAt: string | null;
diff --git a/apps/edr-freight-web/portal/src/components/onboarding/OnboardingResumeBanner.tsx b/apps/edr-freight-web/portal/src/components/onboarding/OnboardingResumeBanner.tsx
index d0024c6f6..21d4d0746 100644
--- a/apps/edr-freight-web/portal/src/components/onboarding/OnboardingResumeBanner.tsx
+++ b/apps/edr-freight-web/portal/src/components/onboarding/OnboardingResumeBanner.tsx
@@ -1,5 +1,6 @@
 import { useQuery } from "@tanstack/react-query";
-import { ArrowRight, Clock } from "lucide-react";
+import { Link } from "react-router-dom";
+import { AlertTriangle, ArrowRight, Clock } from "lucide-react";
 import { api } from "@/services/api";
 import useAuth from "@/hooks/useAuth";
 import type { OnboardingRequirements } from "@/services/companies.service";
@@ -148,16 +149,74 @@ export default function OnboardingResumeBanner({
 }
 
 /**
- * Shown once onboarding is submitted but the company's operational profiles are
- * still being reviewed. Communicates that approval is per-profile and that
- * bookings unlock as each profile is cleared. Self-hides when nothing is pending.
+ * Post-onboarding review banner. Surfaces (in priority order):
+ *  1. A pending profile-edit review — the whole account is locked until an admin
+ *     approves the submitted changes.
+ *  2. A rejected profile-edit review — links to Settings to amend & resubmit.
+ *  3. Per-operational-profile approval — bookings unlock as each role clears.
+ * Self-hides when there's nothing outstanding.
  */
 export function AccountReviewBanner() {
-  const { company } = useAuth();
+  const { company, reviewStatus, reviewNote } = useAuth();
   const profiles = company?.company?.companyProfiles ?? [];
   const pending = profiles.filter((p) => p.status === "pending");
   const approved = profiles.filter((p) => p.status === "active");
 
+  // 1. Profile-edit review pending — the account-wide lock.
+  if (reviewStatus === "pending") {
+    return (
+      <div className="border-b border-amber-200 bg-amber-50 px-6 py-3">
+        <div className="mx-auto flex max-w-6xl items-center gap-3">
+          <span className="flex h-9 w-9 shrink-0 items-center justify-center rounded-full bg-amber-100 text-amber-700">
+            <Clock size={18} />
+          </span>
+          <span className="flex flex-col gap-0.5">
+            <span className="text-sm font-semibold text-amber-900">
+              Your profile changes are under review
+            </span>
+            <span className="text-xs text-amber-800">
+              Editing and creating new contracts or bookings is paused until an
+              administrator approves your submitted changes.
+            </span>
+          </span>
+        </div>
+      </div>
+    );
+  }
+
+  // 2. Profile-edit review rejected — prompt to fix & resubmit.
+  if (reviewStatus === "rejected") {
+    return (
+      <div className="border-b border-red-200 bg-red-50 px-6 py-3">
+        <div className="mx-auto flex max-w-6xl flex-wrap items-center justify-between gap-3">
+          <div className="flex items-center gap-3">
+            <span className="flex h-9 w-9 shrink-0 items-center justify-center rounded-full bg-red-100 text-red-700">
+              <AlertTriangle size={18} />
+            </span>
+            <span className="flex flex-col gap-0.5">
+              <span className="text-sm font-semibold text-red-900">
+                Your recent changes were not approved
+              </span>
+              <span className="text-xs text-red-800">
+                {reviewNote
+                  ? `Reviewer note: ${reviewNote}`
+                  : "Please update your details and resubmit for review."}
+              </span>
+            </span>
+          </div>
+          <Link
+            to="/settings"
+            className="inline-flex items-center gap-2 rounded-lg bg-red-600 px-4 py-2 text-sm font-semibold text-white shadow-sm transition-transform hover:scale-[1.02]"
+          >
+            Review &amp; resubmit
+            <ArrowRight size={16} />
+          </Link>
+        </div>
+      </div>
+    );
+  }
+
+  // 3. Per-operational-profile approval (existing behaviour).
   if (profiles.length === 0 || pending.length === 0) return null;
 
   const pendingLabel = pending
diff --git a/apps/edr-freight-web/portal/src/components/onboarding/RoleLicenseStep.tsx b/apps/edr-freight-web/portal/src/components/onboarding/RoleLicenseStep.tsx
index fa1061622..28829c193 100644
--- a/apps/edr-freight-web/portal/src/components/onboarding/RoleLicenseStep.tsx
+++ b/apps/edr-freight-web/portal/src/components/onboarding/RoleLicenseStep.tsx
@@ -4,6 +4,7 @@ import { Paperclip } from "lucide-react";
 import { SmartFileInput } from "@edr/ui-common";
 import type { IFileUploadSetting } from "@edr/types/freight";
 
+import { fileViewUrl } from "@/constants/apiConfig";
 import type { LicenseFile } from "@/services/companies.service";
 
 const ROLE_LABELS: Record<string, string> = {
@@ -107,10 +108,10 @@ export default function RoleLicenseStep({
             {hasExisting && (
               <Stack gap={4} mb="sm">
                 {profile.existingFiles.map((f) => (
-                  <Group key={f.url} gap={6} wrap="nowrap">
+                  <Group key={f.id} gap={6} wrap="nowrap">
                     <Paperclip size={13} className="text-edr-muted" />
                     <Anchor
-                      href={f.url}
+                      href={fileViewUrl(f.id)}
                       target="_blank"
                       rel="noopener noreferrer"
                       size="xs"
diff --git a/apps/edr-freight-web/portal/src/constants/URLS.ts b/apps/edr-freight-web/portal/src/constants/URLS.ts
index ac00e71a0..89a3d57e7 100644
--- a/apps/edr-freight-web/portal/src/constants/URLS.ts
+++ b/apps/edr-freight-web/portal/src/constants/URLS.ts
@@ -96,6 +96,13 @@ export const URL_CONSTANTS = {
     DOCUMENTS: (id: string) => `/api/companies/${id}/documents`,
     PROFILE_LICENSE: (profileId: string) =>
       `/api/companies/company-profiles/${profileId}/license`,
+    PROFILE_LICENSE_FILE: (profileId: string, fileId: string) =>
+      `/api/companies/company-profiles/${profileId}/license/${fileId}`,
+    PROFILE_LICENSE_REPLACE: (profileId: string, fileId: string) =>
+      `/api/companies/company-profiles/${profileId}/license/${fileId}/replace`,
+    PROFILE_CHANGE_REQUEST: "/api/companies/profile/change-request",
+    PROFILE_REAPPLY: (profileId: string) =>
+      `/api/companies/company-profiles/${profileId}/reapply`,
   },
 
   BOOKINGS: {
diff --git a/apps/edr-freight-web/portal/src/hooks/useAuth.ts b/apps/edr-freight-web/portal/src/hooks/useAuth.ts
index 9d17b1fed..0f6e98377 100644
--- a/apps/edr-freight-web/portal/src/hooks/useAuth.ts
+++ b/apps/edr-freight-web/portal/src/hooks/useAuth.ts
@@ -44,7 +44,21 @@ const useAuth = () => {
     api.companies.getInfo.queryOptions({
       enabled: !!authQuery.data?.id,
       retry: false,
-      staleTime: 10 * 60 * 1000,
+
+      staleTime(query) {
+        // Fast-poll while anything is awaiting a backoffice decision: an
+        // unapproved role, or a pending profile-edit review. This surfaces
+        // approvals/rejections to the portal within a minute.
+        if (
+          query.state.data?.review?.status === "pending" ||
+          query.state.data?.company?.companyProfiles?.find(
+            (p) => p.status !== "active",
+          )
+        )
+          return 60;
+
+        return 10 * 60 * 1000;
+      },
       refetchOnWindowFocus: false,
     }),
   );
@@ -166,6 +180,14 @@ const useAuth = () => {
   const activeProfileStatus = activeProfile?.status ?? null;
   const canBook = activeProfileStatus === "active";
 
+  // Profile-edit review: while a change request is pending the customer is
+  // locked out of editing and of creating new contracts/bookings; a rejected
+  // request surfaces the reviewer note so they can amend and resubmit.
+  const review = companyInfo?.review ?? null;
+  const reviewStatus = review?.status ?? null;
+  const reviewNote = review?.note ?? null;
+  const isUnderReview = reviewStatus === "pending";
+
   /** Refetch everything scoped to the active operational profile. */
   const invalidateScopedData = async () => {
     await Promise.all([
@@ -179,9 +201,7 @@ const useAuth = () => {
     ]);
   };
 
-  const switchMode = async (
-    type: ProfileTypeValue,
-  ): Promise<Result<void>> => {
+  const switchMode = async (type: ProfileTypeValue): Promise<Result<void>> => {
     try {
       await api.companies.setActiveMode.call({ type });
       await invalidateScopedData();
@@ -207,6 +227,19 @@ const useAuth = () => {
     }
   };
 
+  /** Resubmit a rejected operational role for approval, then refresh. */
+  const reapplyProfile = async (
+    profileId: string,
+  ): Promise<Result<void>> => {
+    try {
+      await api.companies.reapplyProfile.call({ profileId });
+      await invalidateScopedData();
+      return { success: true, data: undefined };
+    } catch (err) {
+      return { success: false, error: extractApiError(err) };
+    }
+  };
+
   const logout = async () => {
     try {
       await api.auth.logout.call();
@@ -239,10 +272,14 @@ const useAuth = () => {
     companyType,
     companyStatus,
     isCompanyApproved,
+    reviewStatus,
+    reviewNote,
+    isUnderReview,
     onboardingCompleted,
     onboardingStep,
     switchMode,
     createProfileAndSwitch,
+    reapplyProfile,
     login,
     signup,
     setPassword,
diff --git a/apps/edr-freight-web/portal/src/pages/SettingsPage.tsx b/apps/edr-freight-web/portal/src/pages/SettingsPage.tsx
index 8c3204123..2a8443812 100644
--- a/apps/edr-freight-web/portal/src/pages/SettingsPage.tsx
+++ b/apps/edr-freight-web/portal/src/pages/SettingsPage.tsx
@@ -1,11 +1,13 @@
 import { api } from "@/services/api";
 import type { ProfileResponse } from "@/types/profile";
 import {
+  Alert,
   Badge,
   Box,
   Card,
   Center,
   Container,
+  Fieldset,
   Group,
   Loader,
   Stack,
@@ -17,9 +19,11 @@ import {
 import { useQuery, useQueryClient } from "@tanstack/react-query";
 import {
   AlertCircle,
+  AlertTriangle,
   BadgeCheck,
   Briefcase,
   Building2,
+  Clock,
   FileCheck,
   Globe,
   ShieldCheck,
@@ -225,6 +229,9 @@ export default function SettingsPage() {
     );
   }
 
+  const reviewStatus = profile.reviewStatus ?? null;
+  const locked = reviewStatus === "pending";
+
   return (
     <Container size="xl" px="lg" py="xl">
       <Stack gap="xl">
@@ -239,6 +246,39 @@ export default function SettingsPage() {
           </Text>
         </div>
 
+        {reviewStatus === "pending" && (
+          <Alert
+            color="yellow"
+            variant="light"
+            icon={<Clock size={18} />}
+            title="Changes submitted for review"
+          >
+            Your recent changes are awaiting administrator approval. Editing is
+            disabled until the review is complete — you'll be notified once it's
+            approved or if any changes are requested.
+          </Alert>
+        )}
+        {reviewStatus === "rejected" && (
+          <Alert
+            color="red"
+            variant="light"
+            icon={<AlertTriangle size={18} />}
+            title="Changes were not approved"
+          >
+            <Stack gap={4}>
+              {profile.reviewNote && (
+                <Text size="sm">
+                  <strong>Reviewer note:</strong> {profile.reviewNote}
+                </Text>
+              )}
+              <Text size="sm">
+                Please update the details below and save again to resubmit for
+                review.
+              </Text>
+            </Stack>
+          </Alert>
+        )}
+
         <Tabs
           value={tab}
           onChange={(value) => value && setTab(value as SettingsTab)}
@@ -269,20 +309,33 @@ export default function SettingsPage() {
             ))}
           </Tabs.List>
 
+          {/* While a change request is pending, every panel's inputs + submit
+              buttons are disabled via the native fieldset; tab switching stays
+              enabled so the customer can still review what they submitted. */}
           <Tabs.Panel value="company">
-            <TabCompanyProfile mode="edit" profile={profile} />
+            <Fieldset disabled={locked} variant="unstyled" p={0}>
+              <TabCompanyProfile mode="edit" profile={profile} />
+            </Fieldset>
           </Tabs.Panel>
           <Tabs.Panel value="contact">
-            <TabContactPerson profile={profile} mode="edit" />
+            <Fieldset disabled={locked} variant="unstyled" p={0}>
+              <TabContactPerson profile={profile} mode="edit" />
+            </Fieldset>
           </Tabs.Panel>
           <Tabs.Panel value="gm">
-            <TabGeneralManager profile={profile} mode="edit" />
+            <Fieldset disabled={locked} variant="unstyled" p={0}>
+              <TabGeneralManager profile={profile} mode="edit" />
+            </Fieldset>
           </Tabs.Panel>
           <Tabs.Panel value="poa">
-            <TabPowerOfAttorney profile={profile} mode="edit" />
+            <Fieldset disabled={locked} variant="unstyled" p={0}>
+              <TabPowerOfAttorney profile={profile} mode="edit" />
+            </Fieldset>
           </Tabs.Panel>
           <Tabs.Panel value="documents">
-            <TabDocuments profile={profile} mode="edit" />
+            <Fieldset disabled={locked} variant="unstyled" p={0}>
+              <TabDocuments profile={profile} mode="edit" />
+            </Fieldset>
           </Tabs.Panel>
         </Tabs>
       </Stack>
diff --git a/apps/edr-freight-web/portal/src/pages/bookings/new-booking-form/step-documents.tsx b/apps/edr-freight-web/portal/src/pages/bookings/new-booking-form/step-documents.tsx
index e0ae67384..880efb846 100644
--- a/apps/edr-freight-web/portal/src/pages/bookings/new-booking-form/step-documents.tsx
+++ b/apps/edr-freight-web/portal/src/pages/bookings/new-booking-form/step-documents.tsx
@@ -87,7 +87,7 @@ export function StepDocuments({ form }: { form: BookingForm }) {
           </Text>
           {onboardingDocs.map((doc, i) => (
             <Group
-              key={`${doc.url}-${i}`}
+              key={`${doc.id}-${i}`}
               gap={12}
               align="center"
               wrap="nowrap"
diff --git a/apps/edr-freight-web/portal/src/pages/contracts/NewContractPage.tsx b/apps/edr-freight-web/portal/src/pages/contracts/NewContractPage.tsx
index c443bf3b9..9b24d3b8b 100644
--- a/apps/edr-freight-web/portal/src/pages/contracts/NewContractPage.tsx
+++ b/apps/edr-freight-web/portal/src/pages/contracts/NewContractPage.tsx
@@ -144,6 +144,18 @@ export default function NewContractPage({
     );
   }
 
+  // Profile changes pending review lock out new contract creation too.
+  if (!auth.isPending && auth.isUnderReview) {
+    return (
+      <GateNotice
+        title="Profile Changes Under Review"
+        body="Your recent profile changes are awaiting administrator approval. Creating contracts is paused until the review is complete."
+        actionLabel="Back to Contracts"
+        onAction={() => navigate("/contracts")}
+      />
+    );
+  }
+
   const [pricingData, setPricingData] =
     useState<GenerateContractPriceResponse | null>(null);
   // In edit mode the contract already exists, so seed its id — this makes
@@ -191,14 +203,18 @@ export default function NewContractPage({
         contractId = contract.id;
       }
 
-      const pricing = await api.contracts.generatePrice.call({ id: contractId });
+      const pricing = await api.contracts.generatePrice.call({
+        id: contractId,
+      });
       return { contractId, pricing, mode };
     },
     onSuccess: ({ contractId, pricing, mode }) => {
       setPriceContractId(contractId);
       setPricingData(pricing);
       setPriceModalMode(mode);
-      queryClient.invalidateQueries({ queryKey: api.contracts.list.queryKey() });
+      queryClient.invalidateQueries({
+        queryKey: api.contracts.list.queryKey(),
+      });
     },
   });
 
@@ -214,7 +230,9 @@ export default function NewContractPage({
       }
       clearContractDraft();
       setPriceModalMode(null);
-      queryClient.invalidateQueries({ queryKey: api.contracts.list.queryKey() });
+      queryClient.invalidateQueries({
+        queryKey: api.contracts.list.queryKey(),
+      });
       navigate("/contracts");
     },
   });
@@ -228,7 +246,9 @@ export default function NewContractPage({
       clearContractDraft();
       setPriceChangeResult(null);
       setPriceModalMode(null);
-      queryClient.invalidateQueries({ queryKey: api.contracts.list.queryKey() });
+      queryClient.invalidateQueries({
+        queryKey: api.contracts.list.queryKey(),
+      });
       navigate("/contracts");
     },
   });
@@ -242,7 +262,9 @@ export default function NewContractPage({
       clearContractDraft();
       setPriceModalMode(null);
       setPriceContractId(null);
-      queryClient.invalidateQueries({ queryKey: api.contracts.list.queryKey() });
+      queryClient.invalidateQueries({
+        queryKey: api.contracts.list.queryKey(),
+      });
       navigate("/contracts");
     },
   });
@@ -325,6 +347,17 @@ export default function NewContractPage({
       m.set(p.type, p.status);
     return m;
   }, [auth.company]);
+  // Full profile per type, so the awaiting/rejected modal can show the reviewer
+  // note and offer a reapply for a rejected role.
+  const profileByType = useMemo(() => {
+    const m = new Map<
+      string,
+      { id: string; status: string; reviewNote?: string | null }
+    >();
+    for (const p of auth.company?.company?.companyProfiles ?? [])
+      m.set(p.type, { id: p.id, status: p.status, reviewNote: p.reviewNote });
+    return m;
+  }, [auth.company]);
   const profileTypes = useMemo(
     () => [...profileStatusByType.keys()],
     [profileStatusByType],
@@ -343,12 +376,14 @@ export default function NewContractPage({
   // badges. Intercity rides any customer profile, so always "approved".
   const operationStatus = useMemo(
     () =>
-      (op: OperationType): "approved" | "pending" | "missing" => {
+      (op: OperationType): "approved" | "pending" | "rejected" | "missing" => {
         if (op === "intercity") return "approved";
         const target = operationToProfileType(op, profileTypes);
         const status = profileStatusByType.get(target);
         if (!status) return "missing";
-        return status === "active" ? "approved" : "pending";
+        if (status === "active") return "approved";
+        if (status === "rejected") return "rejected";
+        return "pending";
       },
     [profileStatusByType, profileTypes],
   );
@@ -398,6 +433,17 @@ export default function NewContractPage({
     },
   });
 
+  // Resubmit a rejected operational role for approval (from the block modal).
+  const reapplyMutation = useMutation({
+    mutationFn: async (profileId: string) => {
+      const res = await auth.reapplyProfile(profileId);
+      if (!res.success) {
+        throw new Error(res.error?.message ?? "Failed to resubmit for approval");
+      }
+    },
+    onSuccess: () => setPendingApprovalProfile(null),
+  });
+
   const handleOperationSelect = (op: OperationType) => {
     // Intercity (domestic) runs on any existing customer profile — no switch.
     if (op === "intercity") return;
@@ -551,23 +597,23 @@ export default function NewContractPage({
         : {}),
       ...(serviceType?.includesFirstMile && data.firstMile.enabled
         ? {
-            firstMilePickupAddress: data.firstMile.pickUpAddress,
-            firstMilePickupLat: data.firstMile.lat ?? undefined,
-            firstMilePickupLng: data.firstMile.lng ?? undefined,
-          }
+          firstMilePickupAddress: data.firstMile.pickUpAddress,
+          firstMilePickupLat: data.firstMile.lat ?? undefined,
+          firstMilePickupLng: data.firstMile.lng ?? undefined,
+        }
         : {}),
       ...(serviceType?.includesLastMile && data.lastMile.enabled
         ? {
-            lastMileDeliveryAddress: data.lastMile.deliveryAddress,
-            lastMileDeliveryLat: data.lastMile.lat ?? undefined,
-            lastMileDeliveryLng: data.lastMile.lng ?? undefined,
-          }
+          lastMileDeliveryAddress: data.lastMile.deliveryAddress,
+          lastMileDeliveryLat: data.lastMile.lat ?? undefined,
+          lastMileDeliveryLng: data.lastMile.lng ?? undefined,
+        }
         : {}),
       ...(serviceType?.includesCustoms && data.customsClearingEnabled
         ? {
-            customsClearingEnabled: true,
-            customsClearingAgent: data.customsClearingAgent || undefined,
-          }
+          customsClearingEnabled: true,
+          customsClearingAgent: data.customsClearingAgent || undefined,
+        }
         : { customsClearingEnabled: false }),
       cargoScope,
       routes,
@@ -652,7 +698,12 @@ export default function NewContractPage({
         mb="lg"
       >
         <Box>
-          <Title order={1} fw={800} fz={26} style={{ letterSpacing: "-0.01em" }}>
+          <Title
+            order={1}
+            fw={800}
+            fz={26}
+            style={{ letterSpacing: "-0.01em" }}
+          >
             {isEdit ? "Edit Contract" : "New Contract"}
           </Title>
           <Text size="sm" c="edr-muted" mt={4}>
@@ -791,12 +842,12 @@ export default function NewContractPage({
                 errors={
                   showDocErrors
                     ? Object.fromEntries(
-                        missingRequiredDocKeys(
-                          editDocSettingQuery.data,
-                          editContract,
-                          editDocuments,
-                        ).map((k) => [k, "Required"]),
-                      )
+                      missingRequiredDocKeys(
+                        editDocSettingQuery.data,
+                        editContract,
+                        editDocuments,
+                      ).map((k) => [k, "Required"]),
+                    )
                     : {}
                 }
               />
@@ -814,9 +865,9 @@ export default function NewContractPage({
               pricing={
                 pricingData
                   ? {
-                      currency: pricingData.currency,
-                      lineItems: pricingData.lineItems,
-                    }
+                    currency: pricingData.currency,
+                    lineItems: pricingData.lineItems,
+                  }
                   : null
               }
               onSaveDraft={handleSaveDraft}
@@ -926,8 +977,8 @@ export default function NewContractPage({
                 Pricing schedule
               </Text>
               <Text size="xs" c="dimmed" mb="md">
-                Final amount is calculated at booking — quantities are unknown at
-                the contract stage.
+                Final amount is calculated at booking — quantities are unknown
+                at the contract stage.
               </Text>
               <Stack gap={10}>
                 {pricingData.lineItems.map((item) => (
@@ -1087,7 +1138,7 @@ export default function NewContractPage({
                 loading={confirmSubmitMutation.isPending}
                 onClick={() => confirmSubmitMutation.mutate()}
               >
-                Confirm &amp; submit
+                Confirm {"&"} submit
               </Button>
             </Group>
           </Stack>
@@ -1131,9 +1182,9 @@ export default function NewContractPage({
                 <Check size={18} />
               </Box>
               <Text size="sm" c="dimmed">
-                License submitted. Your {createTargetLabel.toLowerCase()} profile
-                is now awaiting staff approval. We'll notify you once it's
-                approved — then you can create this contract as{" "}
+                License submitted. Your {createTargetLabel.toLowerCase()}{" "}
+                profile is now awaiting staff approval. We'll notify you once
+                it's approved — then you can create this contract as{" "}
                 {createTargetLabel.toLowerCase()}.
               </Text>
             </Group>
@@ -1146,9 +1197,9 @@ export default function NewContractPage({
         ) : (
           <Stack gap="md">
             <Text size="sm" c="dimmed">
-              You don't have a {createTargetLabel.toLowerCase()} profile yet. Add
-              your business license to create one. It goes to staff for approval
-              before you can use it.
+              You don't have a {createTargetLabel.toLowerCase()} profile yet.
+              Add your business license to create one. It goes to staff for
+              approval before you can use it.
             </Text>
             <FileInput
               label="Business license"
@@ -1181,35 +1232,78 @@ export default function NewContractPage({
         )}
       </Modal>
 
-      {/* Awaiting-approval modal — the chosen operation maps to a profile that
-          exists but isn't approved yet. The select was already reverted. */}
-      <Modal
-        opened={pendingApprovalProfile !== null}
-        onClose={() => setPendingApprovalProfile(null)}
-        title="Awaiting approval"
-        centered
-        radius="lg"
-      >
-        <Stack gap="md">
-          <Text size="sm" c="dimmed">
-            Your{" "}
-            {pendingApprovalProfile
-              ? (PROFILE_TYPE_LABELS[pendingApprovalProfile] ??
-                pendingApprovalProfile)
-              : ""}{" "}
-            profile was submitted and is under staff review. You can start a
-            contract under it once it's approved.
-          </Text>
-          <Group justify="flex-end" gap="sm">
-            <Button
-              color="edr-green"
-              onClick={() => setPendingApprovalProfile(null)}
-            >
-              OK
-            </Button>
-          </Group>
-        </Stack>
-      </Modal>
+      {/* Awaiting-approval / rejected modal — the chosen operation maps to a
+          profile that exists but isn't active. The select was already reverted. */}
+      {(() => {
+        const target = pendingApprovalProfile
+          ? profileByType.get(pendingApprovalProfile)
+          : undefined;
+        const isRejected = target?.status === "rejected";
+        const label = pendingApprovalProfile
+          ? (PROFILE_TYPE_LABELS[pendingApprovalProfile] ??
+            pendingApprovalProfile)
+          : "";
+        return (
+          <Modal
+            opened={pendingApprovalProfile !== null}
+            onClose={() => setPendingApprovalProfile(null)}
+            title={isRejected ? "Profile not approved" : "Awaiting approval"}
+            centered
+            radius="lg"
+          >
+            <Stack gap="md">
+              {isRejected ? (
+                <>
+                  <Text size="sm" c="dimmed">
+                    Your {label} profile was not approved. Fix the issue below
+                    and resubmit it for review.
+                  </Text>
+                  {target?.reviewNote && (
+                    <Alert color="red" variant="light" radius="md">
+                      <Text size="sm">
+                        <strong>Reviewer note:</strong> {target.reviewNote}
+                      </Text>
+                    </Alert>
+                  )}
+                  <Group justify="flex-end" gap="sm">
+                    <Button
+                      variant="default"
+                      onClick={() => setPendingApprovalProfile(null)}
+                      disabled={reapplyMutation.isPending}
+                    >
+                      Close
+                    </Button>
+                    <Button
+                      color="edr-green"
+                      loading={reapplyMutation.isPending}
+                      onClick={() =>
+                        target && reapplyMutation.mutate(target.id)
+                      }
+                    >
+                      Resubmit for approval
+                    </Button>
+                  </Group>
+                </>
+              ) : (
+                <>
+                  <Text size="sm" c="dimmed">
+                    Your {label} profile was submitted and is under staff
+                    review. You can start a contract under it once it's approved.
+                  </Text>
+                  <Group justify="flex-end" gap="sm">
+                    <Button
+                      color="edr-green"
+                      onClick={() => setPendingApprovalProfile(null)}
+                    >
+                      OK
+                    </Button>
+                  </Group>
+                </>
+              )}
+            </Stack>
+          </Modal>
+        );
+      })()}
     </Box>
   );
 }
diff --git a/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step-documents.tsx b/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step-documents.tsx
index 34f8d92ea..86b6f61a2 100644
--- a/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step-documents.tsx
+++ b/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step-documents.tsx
@@ -156,7 +156,7 @@ export function StepDocuments({
           </Text>
           {onboardingDocs.map((doc, i) => (
             <Group
-              key={`${doc.url}-${i}`}
+              key={`${doc.id}-${i}`}
               gap={12}
               align="center"
               wrap="nowrap"
diff --git a/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step1-contract-type.tsx b/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step1-contract-type.tsx
index e37daea6c..19a441045 100644
--- a/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step1-contract-type.tsx
+++ b/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step1-contract-type.tsx
@@ -43,7 +43,9 @@ export function Step1ContractType({
   allowedOperations: OperationType[];
   onOperationSelect?: (op: OperationType) => void;
   /** Approval state of the profile each operation maps to (for the badges). */
-  operationStatus?: (op: OperationType) => "approved" | "pending" | "missing";
+  operationStatus?: (
+    op: OperationType,
+  ) => "approved" | "pending" | "rejected" | "missing";
 }) {
   const contractType = form.watch("contractType");
 
@@ -221,6 +223,11 @@ export function Step1ContractType({
                         Pending
                       </Badge>
                     )}
+                    {status === "rejected" && (
+                      <Badge size="xs" color="red" variant="light" radius="sm">
+                        Rejected
+                      </Badge>
+                    )}
                     {status === "missing" && (
                       <Badge size="xs" color="gray" variant="light" radius="sm">
                         Add license
diff --git a/apps/edr-freight-web/portal/src/pages/settings/TabDocuments.tsx b/apps/edr-freight-web/portal/src/pages/settings/TabDocuments.tsx
index 2b31559ce..9bd8d7ba9 100644
--- a/apps/edr-freight-web/portal/src/pages/settings/TabDocuments.tsx
+++ b/apps/edr-freight-web/portal/src/pages/settings/TabDocuments.tsx
@@ -1,11 +1,21 @@
 import { fileViewUrl } from "@/constants/apiConfig";
 import { api } from "@/services/api";
-import { companiesService } from "@/services/companies.service";
+import {
+  companiesService,
+  type CompanyProfileResponse,
+  type LicenseFileStatus,
+} from "@/services/companies.service";
 import { getMinFiles } from "@/types/fileUploadSettings";
 import type { ProfileResponse } from "@/types/profile";
-import { SmartFileInput, useFileViewer } from "@edr/ui-common";
 import {
-  // Anchor,
+  SmartFileInput,
+  useFileViewer,
+  type ViewableFile,
+} from "@edr/ui-common";
+import {
+  ActionIcon,
+  Anchor,
+  Badge,
   Button,
   Card,
   Center,
@@ -13,18 +23,23 @@ import {
   Stack,
   Text,
   Title,
+  Tooltip,
 } from "@mantine/core";
 import { useMutation, useQuery, useQueryClient } from "@tanstack/react-query";
 import {
   ArrowRight,
   CheckCircle2,
+  Clock,
   FileCheck,
+  FileText,
   Loader2,
   Paperclip,
+  RefreshCw,
+  Trash2,
   UploadCloud,
   XCircle,
 } from "lucide-react";
-import { useMemo, useState } from "react";
+import { useMemo, useRef, useState } from "react";
 
 const ROLE_LABELS: Record<string, string> = {
   importer: "Importer",
@@ -137,9 +152,7 @@ export default function TabDocuments({
     return errs;
   };
 
-  const licenseProfiles = profile.companyProfiles.filter(
-    (p) => p.licenseFiles && p.licenseFiles.length > 0,
-  );
+  const licenseProfiles = profile.companyProfiles;
 
   return (
     <>
@@ -246,24 +259,19 @@ export default function TabDocuments({
             <Title order={3}>Business licenses</Title>
           </Group>
           <Text c="edr-muted" size="sm" mb="lg">
-            License documents uploaded per operational profile
+            Add, replace or remove the license documents for each operational
+            profile. Changes are submitted to EDR for review before they take
+            effect.
           </Text>
 
-          <Stack gap="md">
+          <Stack gap="xl">
             {licenseProfiles.map((p) => (
-              <Stack key={p.id} gap={4}>
-                <Text size="sm" fw={600} c="edr-text">
-                  {ROLE_LABELS[p.type] ?? p.type} · {p.reference}
-                </Text>
-                {p.licenseFiles.map((f) => (
-                  <Group key={f.url} gap={6} wrap="nowrap">
-                    <Paperclip size={13} className="text-edr-muted" />
-                    <Text component="button" type="button" size="xs">
-                      {f.name}
-                    </Text>
-                  </Group>
-                ))}
-              </Stack>
+              <ProfileLicenseRow
+                key={p.id}
+                profile={p}
+                onViewFile={view}
+                reviewPending={profile.reviewStatus === "pending"}
+              />
             ))}
           </Stack>
         </Card>
@@ -273,3 +281,263 @@ export default function TabDocuments({
     </>
   );
 }
+
+const LICENSE_ACCEPT = ".pdf,.png,.jpg,.jpeg";
+
+function formatBytes(bytes: number): string {
+  if (!bytes) return "";
+  const units = ["B", "KB", "MB", "GB"];
+  const i = Math.floor(Math.log(bytes) / Math.log(1024));
+  return `${parseFloat((bytes / Math.pow(1024, i)).toFixed(1))} ${units[i]}`;
+}
+
+const STATUS_BADGE: Record<
+  LicenseFileStatus,
+  { label: string; color: string; bg: string; fg: string } | null
+> = {
+  live: null,
+  pending_add: {
+    label: "Pending approval",
+    color: "edr-amber",
+    bg: "var(--mantine-color-edr-amber-soft-0)",
+    fg: "var(--mantine-color-edr-amber-text-0)",
+  },
+  pending_remove: {
+    label: "Removal pending",
+    color: "edr-red",
+    bg: "var(--mantine-color-edr-red-soft-0)",
+    fg: "var(--mantine-color-edr-red-0)",
+  },
+};
+
+/**
+ * One operational profile's business-license documents. Lists each file (click
+ * to preview via the file proxy) with its review state, and lets the customer
+ * add / replace / remove files. Every mutation opens a change request the
+ * backoffice must approve; while one is open the parent locks this whole tab.
+ */
+function ProfileLicenseRow({
+  profile,
+  onViewFile,
+  reviewPending,
+}: {
+  profile: CompanyProfileResponse;
+  onViewFile: (file: ViewableFile) => void;
+  reviewPending: boolean;
+}) {
+  const queryClient = useQueryClient();
+  const addInputRef = useRef<HTMLInputElement>(null);
+  const replaceInputRef = useRef<HTMLInputElement>(null);
+  const replaceTargetId = useRef<string | null>(null);
+  const [error, setError] = useState<string | null>(null);
+
+  const invalidate = () => {
+    setError(null);
+    queryClient.invalidateQueries({
+      queryKey: api.companies.getProfile.queryKey(),
+    });
+  };
+
+  const addMutation = useMutation({
+    mutationFn: (files: File[]) =>
+      companiesService.uploadProfileLicense(profile.id, files),
+    onSuccess: invalidate,
+    onError: () => setError("Upload failed. Please try again."),
+  });
+  const replaceMutation = useMutation({
+    mutationFn: ({ fileId, file }: { fileId: string; file: File }) =>
+      companiesService.replaceProfileLicense(profile.id, fileId, file),
+    onSuccess: invalidate,
+    onError: () => setError("Replace failed. Please try again."),
+  });
+  const removeMutation = useMutation({
+    mutationFn: (fileId: string) =>
+      companiesService.removeProfileLicense(profile.id, fileId),
+    onSuccess: invalidate,
+    onError: () => setError("Remove failed. Please try again."),
+  });
+
+  const busy =
+    addMutation.isPending ||
+    replaceMutation.isPending ||
+    removeMutation.isPending;
+  const files = profile.licenseFiles ?? [];
+
+  return (
+    <Stack gap="sm">
+      <Group justify="space-between" align="center">
+        <Text size="sm" fw={700} c="edr-text">
+          {ROLE_LABELS[profile.type] ?? profile.type} · {profile.reference}
+        </Text>
+        <Button
+          variant="light"
+          size="xs"
+          leftSection={<UploadCloud size={14} />}
+          loading={addMutation.isPending}
+          disabled={busy}
+          onClick={() => addInputRef.current?.click()}
+        >
+          Add document
+        </Button>
+      </Group>
+
+      {files.length === 0 ? (
+        <Card
+          padding="md"
+          radius="md"
+          style={{
+            borderStyle: "dashed",
+            backgroundColor: "var(--mantine-color-edr-bg-0)",
+          }}
+        >
+          <Text size="sm" c="edr-muted" ta="center">
+            No license documents yet.
+          </Text>
+        </Card>
+      ) : (
+        <Stack gap="xs">
+          {files.map((f) => {
+            const badge = STATUS_BADGE[f.status];
+            const isPending = f.status !== "live";
+            return (
+              <Card
+                key={f.id}
+                padding="sm"
+                radius="md"
+                withBorder
+                style={{ backgroundColor: "var(--mantine-color-edr-card-0)" }}
+              >
+                <Group gap="sm" wrap="nowrap">
+                  <FileText
+                    size={18}
+                    className="text-edr-muted"
+                    style={{ flexShrink: 0 }}
+                  />
+                  <Stack gap={0} style={{ minWidth: 0, flex: 1 }}>
+                    <Anchor
+                      component="button"
+                      type="button"
+                      size="sm"
+                      fw={600}
+                      onClick={() =>
+                        onViewFile({
+                          name: f.name,
+                          url: fileViewUrl(f.id),
+                          mimeType: f.mimeType,
+                        })
+                      }
+                      style={{
+                        textAlign: "left",
+                        textDecoration:
+                          f.status === "pending_remove"
+                            ? "line-through"
+                            : undefined,
+                      }}
+                      lineClamp={1}
+                    >
+                      {f.name}
+                    </Anchor>
+                    {f.size > 0 && (
+                      <Text size="xs" c="edr-muted">
+                        {formatBytes(f.size)}
+                      </Text>
+                    )}
+                  </Stack>
+
+                  {badge && (
+                    <Badge
+                      size="sm"
+                      radius="sm"
+                      variant="light"
+                      leftSection={<Clock size={11} />}
+                      style={{
+                        backgroundColor: badge.bg,
+                        color: badge.fg,
+                        flexShrink: 0,
+                      }}
+                    >
+                      {badge.label}
+                    </Badge>
+                  )}
+
+                  <Tooltip label="Replace" withArrow>
+                    <ActionIcon
+                      variant="subtle"
+                      color="gray"
+                      aria-label={`Replace ${f.name}`}
+                      disabled={busy || isPending}
+                      onClick={() => {
+                        replaceTargetId.current = f.id;
+                        replaceInputRef.current?.click();
+                      }}
+                    >
+                      <RefreshCw size={15} />
+                    </ActionIcon>
+                  </Tooltip>
+                  <Tooltip label="Remove" withArrow>
+                    <ActionIcon
+                      variant="subtle"
+                      color="red"
+                      aria-label={`Remove ${f.name}`}
+                      disabled={busy || isPending}
+                      loading={
+                        removeMutation.isPending &&
+                        removeMutation.variables === f.id
+                      }
+                      onClick={() => removeMutation.mutate(f.id)}
+                    >
+                      <Trash2 size={15} />
+                    </ActionIcon>
+                  </Tooltip>
+                </Group>
+              </Card>
+            );
+          })}
+        </Stack>
+      )}
+
+      {reviewPending && (
+        <Group gap={6} c="edr-amber-text">
+          <Clock size={13} />
+          <Text size="xs" fw={500}>
+            Awaiting EDR review — further changes are disabled until it clears.
+          </Text>
+        </Group>
+      )}
+      {error && (
+        <Group gap={6} c="red">
+          <XCircle size={13} />
+          <Text size="xs" fw={500}>
+            {error}
+          </Text>
+        </Group>
+      )}
+
+      <input
+        ref={addInputRef}
+        type="file"
+        multiple
+        accept={LICENSE_ACCEPT}
+        style={{ display: "none" }}
+        onChange={(e) => {
+          const picked = e.target.files ? Array.from(e.target.files) : [];
+          if (picked.length > 0) addMutation.mutate(picked);
+          e.target.value = "";
+        }}
+      />
+      <input
+        ref={replaceInputRef}
+        type="file"
+        accept={LICENSE_ACCEPT}
+        style={{ display: "none" }}
+        onChange={(e) => {
+          const file = e.target.files?.[0];
+          const fileId = replaceTargetId.current;
+          if (file && fileId) replaceMutation.mutate({ fileId, file });
+          replaceTargetId.current = null;
+          e.target.value = "";
+        }}
+      />
+    </Stack>
+  );
+}
diff --git a/apps/edr-freight-web/portal/src/services/api.ts b/apps/edr-freight-web/portal/src/services/api.ts
index 932f6fc46..c5af03f65 100644
--- a/apps/edr-freight-web/portal/src/services/api.ts
+++ b/apps/edr-freight-web/portal/src/services/api.ts
@@ -54,6 +54,7 @@ import {
   UpdateDropdownSettingDto,
 } from "@/types/dropdownSettings";
 import type {
+  ChangeRequestResponse,
   CompanyDocument,
   CompanyInfoResponse,
   CompanyNationality,
@@ -211,6 +212,18 @@ export const api = {
       "documents",
       ({ companyId }) => companiesService.getDocuments(companyId),
     ),
+
+    changeRequest: endpoint<void, ChangeRequestResponse | null>(
+      "companies",
+      "changeRequest",
+      companiesService.getChangeRequest,
+    ),
+
+    reapplyProfile: endpoint<{ profileId: string }, CompanyProfileResponse>(
+      "companies",
+      "reapplyProfile",
+      ({ profileId }) => companiesService.reapplyProfile(profileId),
+    ),
   },
 
   bookings: {
diff --git a/apps/edr-freight-web/portal/src/services/companies.service.ts b/apps/edr-freight-web/portal/src/services/companies.service.ts
index d3f584170..ad93e03a8 100644
--- a/apps/edr-freight-web/portal/src/services/companies.service.ts
+++ b/apps/edr-freight-web/portal/src/services/companies.service.ts
@@ -14,11 +14,16 @@ export type ProfileTypeValue =
 
 export type CompanyNationality = "ethiopian" | "foreign";
 
+/** Review state of a business-license file (mirrors the API's ProfileLicenseFileView). */
+export type LicenseFileStatus = "live" | "pending_add" | "pending_remove";
+
 export interface LicenseFile {
+  id: string;
   name: string;
-  url: string;
   size: number;
-  mimeType?: string;
+  mimeType: string;
+  /** `live` = approved; `pending_add`/`pending_remove` = awaiting backoffice review. */
+  status: LicenseFileStatus;
 }
 
 export interface ExternalProfileResponse {
@@ -73,6 +78,8 @@ export interface CompanyProfileResponse {
   /** Business-license documents uploaded for this profile. */
   licenseFiles: LicenseFile[];
   attributes: Record<string, any> | null;
+  /** Reviewer note when the role is rejected (drives the reapply prompt). */
+  reviewNote?: string | null;
   createdAt: string;
   updatedAt: string;
 }
@@ -80,6 +87,28 @@ export interface CompanyProfileResponse {
 export interface CompanyInfoResponse {
   profile: ExternalProfileResponse;
   company: CompanyResponse;
+  /**
+   * Open profile-edit review, if any. `pending` locks the settings page + new
+   * contract/booking creation; `rejected` surfaces the note for reapply.
+   */
+  review?: {
+    status: "pending" | "rejected";
+    note: string | null;
+  } | null;
+}
+
+/** A staged profile-edit review request (portal view). */
+export interface ChangeRequestResponse {
+  id: string;
+  companyId: string;
+  status: "pending" | "approved" | "rejected";
+  snapshot: Record<string, any>;
+  documentFileIds: string[];
+  note: string | null;
+  submittedAt: string | null;
+  reviewedAt: string | null;
+  createdAt: string;
+  updatedAt: string;
 }
 
 /** A single company-level document uploaded against a `file_upload_settings` field. */
@@ -328,7 +357,11 @@ export const companiesService = {
     return unwrap(response.data);
   },
 
-  /** Upload business-license document(s) for a company profile (multi-file). */
+  /**
+   * Add business-license document(s) to a company profile. For an approved
+   * company the upload is staged for backoffice review; during onboarding it
+   * goes live immediately. Returns the profile's full license list with state.
+   */
   uploadProfileLicense: async (
     profileId: string,
     files: File[],
@@ -343,7 +376,33 @@ export const companiesService = {
     return unwrap(response.data);
   },
 
-  /** List business-license document(s) already uploaded for a company profile. */
+  /** Replace a license file with a newly uploaded one (staged for review). */
+  replaceProfileLicense: async (
+    profileId: string,
+    fileId: string,
+    file: File,
+  ): Promise<LicenseFile[]> => {
+    const formData = new FormData();
+    formData.append("business_license", file);
+    const response = await client.post<ApiResponse<LicenseFile[]>>(
+      URL_CONSTANTS.COMPANIES_API.PROFILE_LICENSE_REPLACE(profileId, fileId),
+      formData,
+    );
+    return unwrap(response.data);
+  },
+
+  /** Remove a license file (staged for review on an approved company). */
+  removeProfileLicense: async (
+    profileId: string,
+    fileId: string,
+  ): Promise<LicenseFile[]> => {
+    const response = await client.delete<ApiResponse<LicenseFile[]>>(
+      URL_CONSTANTS.COMPANIES_API.PROFILE_LICENSE_FILE(profileId, fileId),
+    );
+    return unwrap(response.data);
+  },
+
+  /** List business-license document(s) (with review state) for a company profile. */
   getProfileLicense: async (profileId: string): Promise<LicenseFile[]> => {
     const response = await client.get<ApiResponse<LicenseFile[]>>(
       URL_CONSTANTS.COMPANIES_API.PROFILE_LICENSE(profileId),
@@ -351,6 +410,24 @@ export const companiesService = {
     return unwrap(response.data);
   },
 
+  /** The current company's open profile change request (pending/rejected), or null. */
+  getChangeRequest: async (): Promise<ChangeRequestResponse | null> => {
+    const response = await client.get<ApiResponse<ChangeRequestResponse | null>>(
+      URL_CONSTANTS.COMPANIES_API.PROFILE_CHANGE_REQUEST,
+    );
+    return unwrap(response.data);
+  },
+
+  /** Resubmit a rejected operational role for approval (→ pending). */
+  reapplyProfile: async (
+    profileId: string,
+  ): Promise<CompanyProfileResponse> => {
+    const response = await client.post<ApiResponse<CompanyProfileResponse>>(
+      URL_CONSTANTS.COMPANIES_API.PROFILE_REAPPLY(profileId),
+    );
+    return unwrap(response.data);
+  },
+
   /** Fetch company registration data from eTrade by TIN. */
   fetchETradeInfo: async (payload: { tin: string }): Promise<any> => {
     const response = await client.post<ApiResponse<any>>(
diff --git a/apps/edr-freight-web/portal/src/types/profile.ts b/apps/edr-freight-web/portal/src/types/profile.ts
index 3d3f2bad6..1e267fa66 100644
--- a/apps/edr-freight-web/portal/src/types/profile.ts
+++ b/apps/edr-freight-web/portal/src/types/profile.ts
@@ -40,6 +40,14 @@ export interface ProfileResponse {
   poaLocation: string | null;
   poaAddress: string | null;
   profileId: string;
+  /**
+   * Open profile-edit review. `pending` → the settings page is read-only until an
+   * admin decides; `rejected` → the note explains why and the forms prefill the
+   * declined values so the customer can amend & resubmit.
+   */
+  reviewStatus?: "pending" | "rejected" | null;
+  reviewNote?: string | null;
+  pendingChanges?: Record<string, any> | null;
 }
 
 export interface UpdateProfilePayload {
diff --git a/packages/ui-common/src/components/SmartFileInput/index.tsx b/packages/ui-common/src/components/SmartFileInput/index.tsx
index 1e1eaf223..b078c7c00 100644
--- a/packages/ui-common/src/components/SmartFileInput/index.tsx
+++ b/packages/ui-common/src/components/SmartFileInput/index.tsx
@@ -767,9 +767,9 @@ export function SmartFileInput({
                           )}
                         </div>
 
-                        <span className="hidden shrink-0 items-center gap-1.5 rounded-md border border-border bg-card px-3 py-1.5 text-xs font-medium text-foreground shadow-2xs transition group-hover:border-primary/50 group-hover:text-primary sm:inline-flex">
+                        <span className="inline-flex shrink-0 items-center gap-1.5 rounded-md border border-primary/40 bg-card px-3 py-1.5 text-xs font-semibold text-primary shadow-2xs transition group-hover:border-primary group-hover:bg-primary/5">
                           <UploadCloud className="h-3.5 w-3.5" />
-                          Replace
+                          Replace file
                         </span>
                       </div>
                     ) : (