diff --git a/apps/edr-freight-api/src/migrations/2000000000000-CreateCompanyChangeRequest.ts b/apps/edr-freight-api/src/migrations/2000000000000-CreateCompanyChangeRequest.ts
new file mode 100644
index 000000000..9d8d2b5c9
--- /dev/null
+++ b/apps/edr-freight-api/src/migrations/2000000000000-CreateCompanyChangeRequest.ts
@@ -0,0 +1,60 @@
+import { MigrationInterface, QueryRunner, Table, TableIndex } from 'typeorm';
+
+/**
+ * Staging table for customer profile edits that require backoffice review. An
+ * already-approved company's settings edits are snapshotted here (Pending)
+ * instead of being written to the live `companies` row; a reviewer approves
+ * (snapshot applied) or rejects with a note (customer amends & resubmits).
+ */
+export class CreateCompanyChangeRequest2000000000000
+  implements MigrationInterface
+{
+  name = 'CreateCompanyChangeRequest2000000000000';
+
+  public async up(queryRunner: QueryRunner): Promise<void> {
+    await queryRunner.createTable(
+      new Table({
+        schema: 'freight',
+        name: 'company_change_request',
+        columns: [
+          { name: 'id', type: 'uuid', isPrimary: true, generationStrategy: 'uuid', default: 'gen_random_uuid()' },
+          { name: 'company_id', type: 'uuid' },
+          { name: 'snapshot', type: 'jsonb' },
+          { name: 'documents', type: 'jsonb', isNullable: true },
+          { name: 'status', type: 'varchar', length: '20', default: "'pending'" },
+          { name: 'note', type: 'text', isNullable: true },
+          { name: 'submitted_by', type: 'uuid', isNullable: true },
+          { name: 'submitted_at', type: 'timestamptz', isNullable: true },
+          { name: 'reviewed_by', type: 'uuid', isNullable: true },
+          { name: 'reviewed_at', type: 'timestamptz', isNullable: true },
+          { name: 'created_at', type: 'timestamptz', default: 'now()' },
+          { name: 'updated_at', type: 'timestamptz', default: 'now()' },
+          { name: 'deleted_at', type: 'timestamptz', isNullable: true },
+        ],
+        foreignKeys: [
+          {
+            columnNames: ['company_id'],
+            referencedSchema: 'freight',
+            referencedTableName: 'companies',
+            referencedColumnNames: ['id'],
+            onDelete: 'CASCADE',
+          },
+        ],
+      }),
+      true,
+    );
+
+    await queryRunner.createIndex(
+      'freight.company_change_request',
+      new TableIndex({ name: 'idx_company_change_request_company', columnNames: ['company_id'] }),
+    );
+    await queryRunner.createIndex(
+      'freight.company_change_request',
+      new TableIndex({ name: 'idx_company_change_request_status', columnNames: ['status'] }),
+    );
+  }
+
+  public async down(queryRunner: QueryRunner): Promise<void> {
+    await queryRunner.dropTable('freight.company_change_request', true);
+  }
+}
diff --git a/apps/edr-freight-api/src/migrations/2000000000001-AddCompanyProfileReview.ts b/apps/edr-freight-api/src/migrations/2000000000001-AddCompanyProfileReview.ts
new file mode 100644
index 000000000..2c2fdf3e1
--- /dev/null
+++ b/apps/edr-freight-api/src/migrations/2000000000001-AddCompanyProfileReview.ts
@@ -0,0 +1,28 @@
+import { MigrationInterface, QueryRunner, TableColumn } from 'typeorm';
+
+/**
+ * Adds reviewer note/id/timestamp to company_profiles so a rejected operational
+ * role (new ProfileStatus 'rejected') can carry the reason back to the customer,
+ * who can then amend and reapply.
+ */
+export class AddCompanyProfileReview2000000000001
+  implements MigrationInterface
+{
+  name = 'AddCompanyProfileReview2000000000001';
+
+  public async up(queryRunner: QueryRunner): Promise<void> {
+    await queryRunner.addColumns('freight.company_profiles', [
+      new TableColumn({ name: 'review_note', type: 'text', isNullable: true }),
+      new TableColumn({ name: 'reviewed_by', type: 'uuid', isNullable: true }),
+      new TableColumn({ name: 'reviewed_at', type: 'timestamptz', isNullable: true }),
+    ]);
+  }
+
+  public async down(queryRunner: QueryRunner): Promise<void> {
+    await queryRunner.dropColumns('freight.company_profiles', [
+      'review_note',
+      'reviewed_by',
+      'reviewed_at',
+    ]);
+  }
+}
diff --git a/apps/edr-freight-api/src/migrations/2040000000000-MigrateLicenseFilesToFileRecords.ts b/apps/edr-freight-api/src/migrations/2040000000000-MigrateLicenseFilesToFileRecords.ts
new file mode 100644
index 000000000..d3720de33
--- /dev/null
+++ b/apps/edr-freight-api/src/migrations/2040000000000-MigrateLicenseFilesToFileRecords.ts
@@ -0,0 +1,59 @@
+import { MigrationInterface, QueryRunner } from "typeorm";
+
+/**
+ * Business-license files used to live inline as a jsonb array on
+ * `company_profiles.business_license_files`. They now belong to the FileRecord
+ * model (`freight.files`, resource `company_profiles`, code `business_license`)
+ * so they get stable ids and stream through `GET /api/files/:id` — the same
+ * proxy path regular documents use — instead of broken direct-MinIO URLs.
+ *
+ * This copies each existing inline entry into `freight.files` by reference
+ * (keeping the stored object URL — no bytes are re-uploaded). The original jsonb
+ * column is left intact for rollback safety.
+ */
+export class MigrateLicenseFilesToFileRecords2040000000000
+  implements MigrationInterface
+{
+  name = "MigrateLicenseFilesToFileRecords2040000000000";
+
+  public async up(queryRunner: QueryRunner): Promise<void> {
+    await queryRunner.query(`
+      INSERT INTO freight.files
+        (id, resource_id, resource, code, name, url, size, mime_type, created_at, updated_at)
+      SELECT
+        gen_random_uuid(),
+        cp.id,
+        'company_profiles',
+        'business_license',
+        COALESCE(elem->>'name', 'license'),
+        elem->>'url',
+        COALESCE(NULLIF(elem->>'size', '')::int, 0),
+        COALESCE(NULLIF(elem->>'mimeType', ''), 'application/octet-stream'),
+        now(),
+        now()
+      FROM freight.company_profiles cp
+      CROSS JOIN LATERAL jsonb_array_elements(cp.business_license_files) AS elem
+      WHERE cp.business_license_files IS NOT NULL
+        AND jsonb_typeof(cp.business_license_files) = 'array'
+        AND elem->>'url' IS NOT NULL
+        AND NOT EXISTS (
+          SELECT 1 FROM freight.files f
+          WHERE f.resource_id = cp.id
+            AND f.resource = 'company_profiles'
+            AND f.code = 'business_license'
+            AND f.url = elem->>'url'
+            AND f.deleted_at IS NULL
+        );
+    `);
+  }
+
+  public async down(queryRunner: QueryRunner): Promise<void> {
+    // Reverse the model migration by dropping the license FileRecords. The
+    // original jsonb column was never cleared, so the data still exists there.
+    await queryRunner.query(`
+      DELETE FROM freight.files
+      WHERE resource = 'company_profiles'
+        AND code = 'business_license';
+    `);
+  }
+}
diff --git a/apps/edr-freight-api/src/modules/companies/companies.controller.ts b/apps/edr-freight-api/src/modules/companies/companies.controller.ts
index b1761b35f..f8fbb26b0 100644
--- a/apps/edr-freight-api/src/modules/companies/companies.controller.ts
+++ b/apps/edr-freight-api/src/modules/companies/companies.controller.ts
@@ -12,6 +12,7 @@ import {
   HttpStatus,
   UseInterceptors,
   UploadedFiles,
+  BadRequestException,
 } from "@nestjs/common";
 import { AnyFilesInterceptor } from "@nestjs/platform-express";
 import { ApiOperation, ApiTags, ApiConsumes } from "@nestjs/swagger";
@@ -33,7 +34,7 @@ import {
   ResponseCompanyDto,
   ResponseCompanyProfileDto,
 } from "./dto/response-company.dto";
-import { BusinessLicenseFile } from "./entities/company-profile.entity";
+import { ProfileLicenseFileView } from "./entities/company-profile.entity";
 import { ResponseExternalProfileDto } from "./dto/response-external-profile.dto";
 import { CompanyInfoResponseDto } from "./dto/company-info-response.dto";
 import { UpdateProfileDto } from "./dto/update-profile.dto";
@@ -43,6 +44,8 @@ import { ListCompaniesQueryDto } from "./dto/list-companies-query.dto";
 import { CompanyStatsResponseDto } from "./dto/company-stats-response.dto";
 import { OnboardingRequirementsResponseDto } from "./dto/onboarding-requirements-response.dto";
 import { UpdateCompanyProfileStatusDto } from "./dto/update-company-profile-status.dto";
+import { RejectChangeRequestDto } from "./dto/reject-change-request.dto";
+import { ChangeRequestResponseDto } from "./dto/change-request-response.dto";
 import { FetchETradeDto } from "./dto/fetch-etrade.dto";
 import { ETradeResponseDto } from "./dto/etrade-response.dto";
 
@@ -61,6 +64,25 @@ export class CompaniesController {
     private readonly filesService: FilesService,
   ) { }
 
+  /**
+   * License files are FileRecord-backed and previewed through `GET /api/files/:id`
+   * (the client builds that URL from the returned `id`). Populate each profile
+   * DTO's `licenseFiles` with its live/pending files in one batched lookup.
+   */
+  private async populateLicenseFiles(
+    companyId: string,
+    profiles: { id: string; licenseFiles: ProfileLicenseFileView[] }[],
+  ): Promise<void> {
+    if (profiles.length === 0) return;
+    const byProfile = await this.companiesService.assembleLicenseFilesByProfile(
+      companyId,
+      profiles.map((p) => p.id),
+    );
+    for (const p of profiles) {
+      p.licenseFiles = byProfile[p.id] ?? [];
+    }
+  }
+
   @Get("getInfo")
   @ApiOperation({ summary: "Get company info for the current user" })
   async getInfo(
@@ -68,7 +90,10 @@ export class CompaniesController {
   ): Promise<CompanyInfoResponseDto> {
     const { profile, company } =
       await this.companiesService.getCompanyInfoByUserId(user.id);
-    return new CompanyInfoResponseDto(profile, company);
+    const review = await this.companiesService.getOpenChangeRequestForCompany(
+      company.id,
+    );
+    return new CompanyInfoResponseDto(profile, company, review);
   }
 
   @Get("profile")
@@ -78,7 +103,42 @@ export class CompaniesController {
   ): Promise<ProfileResponseDto> {
     const { profile, company } =
       await this.companiesService.getCompanyInfoByUserId(user.id);
-    return new ProfileResponseDto(profile, company);
+    const review = await this.companiesService.getOpenChangeRequestForCompany(
+      company.id,
+    );
+    const dto = new ProfileResponseDto(profile, company, review);
+    await this.populateLicenseFiles(company.id, dto.companyProfiles);
+    return dto;
+  }
+
+  @Get("profile/change-request")
+  @ApiOperation({
+    summary: "Current user's open profile change request (pending/rejected)",
+  })
+  async getMyChangeRequest(
+    @CurrentUser() user: CurrentIamUser,
+  ): Promise<ChangeRequestResponseDto | null> {
+    const { company } =
+      await this.companiesService.getCompanyInfoByUserId(user.id);
+    const review = await this.companiesService.getOpenChangeRequestForCompany(
+      company.id,
+    );
+    return review ? new ChangeRequestResponseDto(review) : null;
+  }
+
+  @Post("company-profiles/:profileId/reapply")
+  @ApiOperation({
+    summary: "Resubmit a rejected operational role for approval (→ pending)",
+  })
+  async reapplyCompanyProfile(
+    @CurrentUser() user: CurrentIamUser,
+    @Param("profileId", ParseUUIDPipe) profileId: string,
+  ): Promise<ResponseCompanyProfileDto> {
+    const profile = await this.companiesService.reapplyCompanyProfile(
+      user.id,
+      profileId,
+    );
+    return new ResponseCompanyProfileDto(profile);
   }
 
   @Get("dashboard")
@@ -177,28 +237,72 @@ export class CompaniesController {
   @ApiConsumes("multipart/form-data")
   @ApiOperation({
     summary:
-      "Upload business-license document(s) for one of the current user's company profiles",
+      "Add business-license document(s) to a profile. For an approved company " +
+      "the upload is staged for backoffice review; during onboarding it goes live.",
   })
   async uploadProfileLicense(
     @CurrentUser() user: CurrentIamUser,
     @Param("profileId", ParseUUIDPipe) profileId: string,
     @UploadedFiles() files: Array<Express.Multer.File>,
-  ): Promise<BusinessLicenseFile[]> {
-    return this.companiesService.uploadProfileLicenseFiles(
+  ): Promise<ProfileLicenseFileView[]> {
+    return this.companiesService.addProfileLicenseFiles(
       user.id,
       profileId,
       files,
     );
   }
 
+  @Post("company-profiles/:profileId/license/:fileId/replace")
+  @UseInterceptors(AnyFilesInterceptor())
+  @ApiConsumes("multipart/form-data")
+  @ApiOperation({
+    summary:
+      "Replace a business-license file with a newly uploaded one (staged for " +
+      "review on an approved company).",
+  })
+  async replaceProfileLicense(
+    @CurrentUser() user: CurrentIamUser,
+    @Param("profileId", ParseUUIDPipe) profileId: string,
+    @Param("fileId", ParseUUIDPipe) fileId: string,
+    @UploadedFiles() files: Array<Express.Multer.File>,
+  ): Promise<ProfileLicenseFileView[]> {
+    const file = files?.[0];
+    if (!file) {
+      throw new BadRequestException("A replacement file is required");
+    }
+    return this.companiesService.replaceProfileLicenseFile(
+      user.id,
+      profileId,
+      fileId,
+      file,
+    );
+  }
+
+  @Delete("company-profiles/:profileId/license/:fileId")
+  @ApiOperation({
+    summary:
+      "Remove a business-license file (staged for review on an approved company).",
+  })
+  async removeProfileLicense(
+    @CurrentUser() user: CurrentIamUser,
+    @Param("profileId", ParseUUIDPipe) profileId: string,
+    @Param("fileId", ParseUUIDPipe) fileId: string,
+  ): Promise<ProfileLicenseFileView[]> {
+    return this.companiesService.removeProfileLicenseFile(
+      user.id,
+      profileId,
+      fileId,
+    );
+  }
+
   @Get("company-profiles/:profileId/license")
   @ApiOperation({
-    summary: "List business-license documents for a company profile",
+    summary: "List business-license documents (with review state) for a profile",
   })
   async listProfileLicense(
     @CurrentUser() user: CurrentIamUser,
     @Param("profileId", ParseUUIDPipe) profileId: string,
-  ): Promise<BusinessLicenseFile[]> {
+  ): Promise<ProfileLicenseFileView[]> {
     return this.companiesService.listProfileLicenseFiles(user.id, profileId);
   }
 
@@ -306,7 +410,9 @@ export class CompaniesController {
     @Param("id", ParseUUIDPipe) id: string,
   ): Promise<ResponseCompanyDto> {
     const company = await this.companiesService.findCompanyById(id);
-    return new ResponseCompanyDto(company);
+    const dto = new ResponseCompanyDto(company);
+    await this.populateLicenseFiles(company.id, dto.companyProfiles ?? []);
+    return dto;
   }
 
   @Patch(":id")
@@ -354,26 +460,76 @@ export class CompaniesController {
   @ApiConsumes("multipart/form-data")
   @ApiOperation({ summary: "Upload documents for a company (onboarding)" })
   async uploadDocuments(
+    @CurrentUser() user: CurrentIamUser,
     @Param("companyId", ParseUUIDPipe) companyId: string,
     @UploadedFiles() files: Array<Express.Multer.File>,
   ) {
-    return this.filesService.uploadMany(companyId, "companies", files);
+    // Routed through the service so an approved company's uploads are staged for
+    // review (and lock the customer), while onboarding uploads pass straight through.
+    return this.companiesService.uploadCompanyDocuments(companyId, files, user.id);
   }
 
   @Patch("company-profiles/:profileId/status")
   @FreightAdmin()
   @ApiOperation({ summary: "Update a company profile's approval status" })
   async updateCompanyProfileStatus(
+    @CurrentUser() user: CurrentIamUser,
     @Param("profileId", ParseUUIDPipe) profileId: string,
     @Body() dto: UpdateCompanyProfileStatusDto,
   ): Promise<ResponseCompanyProfileDto> {
     const profile = await this.companiesService.setCompanyProfileStatus(
       profileId,
       dto.status,
+      dto.note,
+      user.id,
     );
     return new ResponseCompanyProfileDto(profile);
   }
 
+  @Get(":companyId/change-requests")
+  @FreightAdmin()
+  @ApiOperation({ summary: "List a company's profile change requests" })
+  async listChangeRequests(
+    @Param("companyId", ParseUUIDPipe) companyId: string,
+  ): Promise<ChangeRequestResponseDto[]> {
+    const requests = await this.companiesService.listChangeRequests(companyId);
+    return requests.map((r) => new ChangeRequestResponseDto(r));
+  }
+
+  @Post("change-requests/:id/approve")
+  @FreightAdmin()
+  @ApiOperation({
+    summary: "Approve a pending profile change request (applies the changes)",
+  })
+  async approveChangeRequest(
+    @CurrentUser() user: CurrentIamUser,
+    @Param("id", ParseUUIDPipe) id: string,
+  ): Promise<ChangeRequestResponseDto> {
+    const request = await this.companiesService.approveChangeRequest(
+      id,
+      user.id,
+    );
+    return new ChangeRequestResponseDto(request);
+  }
+
+  @Post("change-requests/:id/reject")
+  @FreightAdmin()
+  @ApiOperation({
+    summary: "Reject a pending profile change request with a note",
+  })
+  async rejectChangeRequest(
+    @CurrentUser() user: CurrentIamUser,
+    @Param("id", ParseUUIDPipe) id: string,
+    @Body() dto: RejectChangeRequestDto,
+  ): Promise<ChangeRequestResponseDto> {
+    const request = await this.companiesService.rejectChangeRequest(
+      id,
+      dto.note,
+      user.id,
+    );
+    return new ChangeRequestResponseDto(request);
+  }
+
   @Post(":companyId/profiles")
   @FreightAdmin()
   @ApiOperation({ summary: "Add a profile (employee) to a company" })
diff --git a/apps/edr-freight-api/src/modules/companies/companies.module.ts b/apps/edr-freight-api/src/modules/companies/companies.module.ts
index 42186dd8e..646d01d47 100644
--- a/apps/edr-freight-api/src/modules/companies/companies.module.ts
+++ b/apps/edr-freight-api/src/modules/companies/companies.module.ts
@@ -12,13 +12,21 @@ import { CompanyDashboardRepository } from "./company-dashboard.repository";
 import { Company } from "./entities/company.entity";
 import { ExternalProfile } from "./entities/external-profile.entity";
 import { CompanyProfile } from "./entities/company-profile.entity";
+import { CompanyChangeRequest } from "./entities/company-change-request.entity";
 import { Booking } from "../bookings/entities/booking.entity";
 import { CompanyProfileRepository } from "./company-profile.repository";
+import { CompanyChangeRequestRepository } from "./company-change-request.repository";
 import { ETradeService } from "./services/etrade.service";
 
 @Module({
   imports: [
-    TypeOrmModule.forFeature([Company, ExternalProfile, CompanyProfile, Booking]),
+    TypeOrmModule.forFeature([
+      Company,
+      ExternalProfile,
+      CompanyProfile,
+      CompanyChangeRequest,
+      Booking,
+    ]),
     HttpModule,
     FilesModule,
     FileUploadSettingsModule,
@@ -30,6 +38,7 @@ import { ETradeService } from "./services/etrade.service";
     CompaniesRepository,
     ExternalProfileRepository,
     CompanyProfileRepository,
+    CompanyChangeRequestRepository,
     CompanyDashboardRepository,
     ETradeService,
   ],
diff --git a/apps/edr-freight-api/src/modules/companies/companies.service.ts b/apps/edr-freight-api/src/modules/companies/companies.service.ts
index fe679627b..e31851aef 100644
--- a/apps/edr-freight-api/src/modules/companies/companies.service.ts
+++ b/apps/edr-freight-api/src/modules/companies/companies.service.ts
@@ -7,13 +7,14 @@ import {
 } from "@nestjs/common";
 import { CompaniesRepository } from "./companies.repository";
 import { CompanyProfileRepository } from "./company-profile.repository";
+import { CompanyChangeRequestRepository } from "./company-change-request.repository";
 import { ExternalProfileRepository } from "./external-profile.repository";
 import {
   CompanyDashboardRepository,
   DashboardScope,
 } from "./company-dashboard.repository";
-import { MinioService } from "../minio/minio.service";
 import { FilesService } from "../files/files.service";
+import { FileRecord } from "../files/entities/file.entity";
 import { FileUploadSettingsService } from "../file-upload-settings/file-upload-settings.service";
 import { ETradeService } from "./services/etrade.service";
 import { OnboardingRequirementsResponseDto } from "./dto/onboarding-requirements-response.dto";
@@ -37,9 +38,21 @@ import { ExternalProfile } from "./entities/external-profile.entity";
 import {
   BusinessLicenseFile,
   CompanyProfile,
+  ProfileLicenseFileView,
   ProfileType,
   ProfileStatus,
 } from "./entities/company-profile.entity";
+import {
+  ChangeRequestStatus,
+  CompanyChangeRequest,
+  LicenseChangeIntent,
+} from "./entities/company-change-request.entity";
+
+/** FileRecord `resource` + `code` slots for business-license documents. */
+const LICENSE_RESOURCE = "company_profiles";
+const LICENSE_CODE = "business_license";
+/** Code for a license file staged in an open change request (not yet live). */
+const LICENSE_PENDING_CODE = "business_license_pending";
 
 export interface UserIdentity {
   userId: string;
@@ -54,9 +67,9 @@ export class CompaniesService {
   constructor(
     private readonly companiesRepo: CompaniesRepository,
     private readonly companyProfilesRepo: CompanyProfileRepository,
+    private readonly changeRequestRepo: CompanyChangeRequestRepository,
     private readonly profilesRepo: ExternalProfileRepository,
     private readonly dashboardRepo: CompanyDashboardRepository,
-    private readonly minioService: MinioService,
     private readonly filesService: FilesService,
     private readonly fileUploadSettingsService: FileUploadSettingsService,
     private readonly etradeService: ETradeService,
@@ -334,28 +347,9 @@ export class CompaniesService {
     const company = await this.companiesRepo.findById(id);
     if (!company) throw new NotFoundException(`Company ${id} not found`);
     company.companyProfiles = await this.companyProfilesRepo.findByCompanyId(id);
-    for (const profile of company.companyProfiles) {
-      profile.businessLicenseFiles = await this.signLicenseFiles(
-        profile.businessLicenseFiles,
-      );
-    }
     return company;
   }
 
-  /**
-   * Business-license files are stored as raw, unsigned MinIO URLs (see
-   * `BusinessLicenseFile` on `CompanyProfile`) — a browser can't fetch them
-   * directly. Sign each one with a short-lived URL before it reaches a response.
-   */
-  private async signLicenseFiles(
-    files?: BusinessLicenseFile[] | null,
-  ): Promise<BusinessLicenseFile[]> {
-    if (!files?.length) return [];
-    return Promise.all(
-      files.map(async (f) => ({ ...f, url: await this.filesService.signUrl(f.url) })),
-    );
-  }
-
   /**
    * Validate an explicitly-chosen company profile for a booking: it must belong
    * to the booking's company and be Active. Used for government bookings (staff
@@ -574,12 +568,24 @@ export class CompaniesService {
     return updated;
   }
 
-  async updateProfile(
-    userId: string,
-    dto: UpdateProfileDto,
-  ): Promise<ProfileResponseDto> {
-    const { profile, company } = await this.getCompanyInfoByUserId(userId);
+  /** Keep only the keys that were actually provided (drop `undefined`). */
+  private pickDefined(dto: Record<string, any>): Record<string, any> {
+    const out: Record<string, any> = {};
+    for (const [k, v] of Object.entries(dto)) {
+      if (v !== undefined) out[k] = v;
+    }
+    return out;
+  }
 
+  /**
+   * Translate an UpdateProfileDto (or a staged change-request snapshot) into a
+   * `Company` patch: scalar columns plus a merged `attributes` blob (contact/GM/
+   * PoA live there). Pure — the caller runs the async TIN-uniqueness check.
+   */
+  private mapProfileDtoToCompanyUpdates(
+    company: Company,
+    dto: Partial<UpdateProfileDto>,
+  ): Record<string, any> {
     const companyUpdates: Record<string, any> = {};
     const attrUpdates: Record<string, any> = { ...(company.attributes ?? {}) };
 
@@ -593,21 +599,10 @@ export class CompaniesService {
       companyUpdates.country = dto.companyLocation;
     if (dto.companyAddress !== undefined)
       companyUpdates.address = dto.companyAddress;
-    if (dto.tin !== undefined && dto.tin !== company.tin) {
-      // Reject a TIN already taken by a different company (the user's own draft
-      // placeholder is fine to overwrite).
-      const owner = await this.companiesRepo.findByTin(dto.tin);
-      if (owner && owner.id !== company.id) {
-        throw new ConflictException(
-          `This TIN (${dto.tin}) is already registered to another company. Please check the number and try again.`,
-        );
-      }
+    if (dto.tin !== undefined && dto.tin !== company.tin)
       companyUpdates.tin = dto.tin;
-    }
     if (dto.vatNumber !== undefined) companyUpdates.vatNumber = dto.vatNumber;
-    if (dto.fanNumber !== undefined) {
-      companyUpdates.fanNumber = dto.fanNumber;
-    }
+    if (dto.fanNumber !== undefined) companyUpdates.fanNumber = dto.fanNumber;
 
     if (dto.contactPersonName !== undefined)
       attrUpdates.contactPersonName = dto.contactPersonName;
@@ -629,8 +624,7 @@ export class CompaniesService {
     if (dto.poaPhone !== undefined)
       attrUpdates.poaPhone = normalizeE164(dto.poaPhone);
     if (dto.poaEmail !== undefined) attrUpdates.poaEmail = dto.poaEmail;
-    if (dto.poaLocation !== undefined)
-      attrUpdates.poaLocation = dto.poaLocation;
+    if (dto.poaLocation !== undefined) attrUpdates.poaLocation = dto.poaLocation;
     if (dto.poaAddress !== undefined) attrUpdates.poaAddress = dto.poaAddress;
 
     if (dto.licenceNumber !== undefined)
@@ -653,11 +647,219 @@ export class CompaniesService {
       companyUpdates.etradePhone = normalizeE164(dto.etradePhone);
 
     companyUpdates.attributes = attrUpdates;
+    return companyUpdates;
+  }
 
-    const updated = await this.companiesRepo.update(company.id, companyUpdates);
-    if (!updated)
-      throw new NotFoundException(`Company ${company.id} not found`);
-    return new ProfileResponseDto(profile, updated);
+  /** Reject a TIN already registered to a *different* company. */
+  private async assertTinAvailable(
+    company: Company,
+    tin: string | undefined,
+  ): Promise<void> {
+    if (tin === undefined || tin === company.tin) return;
+    const owner = await this.companiesRepo.findByTin(tin);
+    if (owner && owner.id !== company.id) {
+      throw new ConflictException(
+        `This TIN (${tin}) is already registered to another company. Please check the number and try again.`,
+      );
+    }
+  }
+
+  /** The company's open (pending or last-rejected) profile change request. */
+  async getOpenChangeRequestForCompany(
+    companyId: string,
+  ): Promise<CompanyChangeRequest | null> {
+    return this.changeRequestRepo.findLatestOpenByCompanyId(companyId);
+  }
+
+  /**
+   * Update the current user's profile.
+   *
+   * - Company not yet approved (onboarding) → write straight to the Company row,
+   *   as before. The company/role pending→approve gate already covers first-run.
+   * - Company already `active` → do NOT touch the live Company. Stage the edit in
+   *   a pending change request (merging into any open one) so a backoffice
+   *   reviewer can approve (apply) or reject (with a note). This locks the
+   *   customer until the review resolves.
+   */
+  async updateProfile(
+    userId: string,
+    dto: UpdateProfileDto,
+  ): Promise<ProfileResponseDto> {
+    const { profile, company } = await this.getCompanyInfoByUserId(userId);
+
+    if (company.status !== CompanyStatus.Active) {
+      await this.assertTinAvailable(company, dto.tin);
+      const companyUpdates = this.mapProfileDtoToCompanyUpdates(company, dto);
+      const updated = await this.companiesRepo.update(
+        company.id,
+        companyUpdates,
+      );
+      if (!updated)
+        throw new NotFoundException(`Company ${company.id} not found`);
+      return new ProfileResponseDto(profile, updated);
+    }
+
+    // Approved company: stage the change for review, leaving the live row intact.
+    await this.assertTinAvailable(company, dto.tin);
+    const fields = this.pickDefined(dto);
+
+    const existing = await this.changeRequestRepo.findPendingByCompanyId(
+      company.id,
+    );
+    const now = new Date();
+    let request: CompanyChangeRequest;
+    if (existing) {
+      request =
+        (await this.changeRequestRepo.update(existing.id, {
+          snapshot: { ...(existing.snapshot ?? {}), ...fields },
+          submittedBy: userId,
+          submittedAt: now,
+          note: null,
+        })) ?? existing;
+    } else {
+      request = await this.changeRequestRepo.create({
+        companyId: company.id,
+        snapshot: fields,
+        status: ChangeRequestStatus.Pending,
+        submittedBy: userId,
+        submittedAt: now,
+      });
+    }
+
+    // Live company is unchanged; surface the pending state for the settings page.
+    return new ProfileResponseDto(profile, company, request);
+  }
+
+  /** List a company's change requests, newest first (backoffice review). */
+  async listChangeRequests(
+    companyId: string,
+  ): Promise<CompanyChangeRequest[]> {
+    await this.findCompanyById(companyId);
+    return this.changeRequestRepo.findByCompanyId(companyId);
+  }
+
+  /**
+   * Approve a pending change request: apply its snapshot to the live Company and
+   * mark the request approved. Any staged documents are already attached to the
+   * company, so nothing else needs promoting.
+   */
+  async approveChangeRequest(
+    id: string,
+    reviewerId?: string,
+  ): Promise<CompanyChangeRequest> {
+    const request = await this.changeRequestRepo.findById(id);
+    if (!request)
+      throw new NotFoundException(`Change request ${id} not found`);
+    if (request.status !== ChangeRequestStatus.Pending) {
+      throw new BadRequestException(
+        `Change request ${id} is already ${request.status}`,
+      );
+    }
+
+    const company = await this.companiesRepo.findById(request.companyId);
+    if (!company)
+      throw new NotFoundException(`Company ${request.companyId} not found`);
+
+    const snapshot = (request.snapshot ?? {}) as Partial<UpdateProfileDto>;
+    await this.assertTinAvailable(company, snapshot.tin);
+    const companyUpdates = this.mapProfileDtoToCompanyUpdates(company, snapshot);
+    await this.companiesRepo.update(company.id, companyUpdates);
+    await this.applyLicenseChanges(request);
+
+    return (
+      (await this.changeRequestRepo.update(id, {
+        status: ChangeRequestStatus.Approved,
+        reviewedBy: reviewerId ?? null,
+        reviewedAt: new Date(),
+        note: null,
+      })) ?? request
+    );
+  }
+
+  /**
+   * Upload company documents. For an approved company this also opens/updates a
+   * pending change request (recording the uploaded file ids) so the upload is
+   * reviewed and the customer is locked until it clears — consistent with the
+   * field-edit review. During onboarding (company not yet active) it's a plain
+   * upload with no review.
+   */
+  async uploadCompanyDocuments(
+    companyId: string,
+    files: Express.Multer.File[],
+    submittedBy?: string,
+  ): Promise<FileRecord[]> {
+    const company = await this.findCompanyById(companyId);
+    const uploaded = await this.filesService.uploadMany(
+      companyId,
+      "companies",
+      files,
+    );
+    if (company.status === CompanyStatus.Active) {
+      await this.stageDocumentChange(
+        company.id,
+        uploaded.map((f) => f.id),
+        submittedBy,
+      );
+    }
+    return uploaded;
+  }
+
+  /** Open or append a pending change request recording staged document uploads. */
+  private async stageDocumentChange(
+    companyId: string,
+    fileIds: string[],
+    submittedBy?: string,
+  ): Promise<void> {
+    if (fileIds.length === 0) return;
+    const now = new Date();
+    const existing =
+      await this.changeRequestRepo.findPendingByCompanyId(companyId);
+    if (existing) {
+      const prev = existing.documents?.documentFileIds ?? [];
+      await this.changeRequestRepo.update(existing.id, {
+        documents: { documentFileIds: [...prev, ...fileIds] },
+        submittedBy: submittedBy ?? existing.submittedBy ?? null,
+        submittedAt: now,
+        note: null,
+      });
+    } else {
+      await this.changeRequestRepo.create({
+        companyId,
+        snapshot: {},
+        documents: { documentFileIds: fileIds },
+        status: ChangeRequestStatus.Pending,
+        submittedBy: submittedBy ?? null,
+        submittedAt: now,
+      });
+    }
+  }
+
+  /** Reject a pending change request with a note (customer amends & resubmits). */
+  async rejectChangeRequest(
+    id: string,
+    note: string,
+    reviewerId?: string,
+  ): Promise<CompanyChangeRequest> {
+    const request = await this.changeRequestRepo.findById(id);
+    if (!request)
+      throw new NotFoundException(`Change request ${id} not found`);
+    if (request.status !== ChangeRequestStatus.Pending) {
+      throw new BadRequestException(
+        `Change request ${id} is already ${request.status}`,
+      );
+    }
+    await this.discardLicenseChanges(request);
+    return (
+      (await this.changeRequestRepo.update(id, {
+        status: ChangeRequestStatus.Rejected,
+        // Staged license uploads were just discarded; drop their intents so an
+        // amended resubmit never re-references deleted files.
+        documents: { ...request.documents, licenseChanges: [] },
+        note,
+        reviewedBy: reviewerId ?? null,
+        reviewedAt: new Date(),
+      })) ?? request
+    );
   }
 
   async deleteCompany(id: string): Promise<void> {
@@ -713,6 +915,8 @@ export class CompaniesService {
   async setCompanyProfileStatus(
     profileId: string,
     status: ProfileStatus,
+    note?: string,
+    reviewerId?: string,
   ): Promise<CompanyProfile> {
     const existing = await this.companyProfilesRepo.findById(profileId);
     if (!existing)
@@ -727,6 +931,18 @@ export class CompaniesService {
       );
     }
 
+    // Track the review outcome. Rejection keeps the note so the customer knows
+    // why; approval clears it. Any decision stamps the reviewer + time.
+    if (status === ProfileStatus.Rejected) {
+      patch.reviewNote = note ?? null;
+    } else if (status === ProfileStatus.Active) {
+      patch.reviewNote = null;
+    }
+    if (status !== ProfileStatus.Pending) {
+      patch.reviewedBy = reviewerId ?? null;
+      patch.reviewedAt = new Date();
+    }
+
     const updated = await this.companyProfilesRepo.update(profileId, patch);
     if (!updated)
       throw new NotFoundException(`Company profile ${profileId} not found`);
@@ -744,6 +960,41 @@ export class CompaniesService {
     return updated;
   }
 
+  /**
+   * Customer reapplies for a rejected operational role (after fixing whatever the
+   * reviewer flagged, e.g. re-uploading a license): flip it back to Pending and
+   * clear the rejection note so it re-enters the approval queue.
+   */
+  async reapplyCompanyProfile(
+    userId: string,
+    profileId: string,
+  ): Promise<CompanyProfile> {
+    const profile = await this.profilesRepo.findByUserId(userId);
+    if (!profile)
+      throw new NotFoundException(`Profile for user ${userId} not found`);
+    const companyId = profile.company?.id ?? profile.companyId;
+
+    const target = await this.companyProfilesRepo.findById(profileId);
+    if (!target || target.companyId !== companyId) {
+      throw new NotFoundException(`Company profile ${profileId} not found`);
+    }
+    if (target.status !== ProfileStatus.Rejected) {
+      throw new BadRequestException(
+        "Only a rejected role can be resubmitted for approval",
+      );
+    }
+
+    const updated = await this.companyProfilesRepo.update(profileId, {
+      status: ProfileStatus.Pending,
+      reviewNote: null,
+      reviewedBy: null,
+      reviewedAt: null,
+    });
+    if (!updated)
+      throw new NotFoundException(`Company profile ${profileId} not found`);
+    return updated;
+  }
+
   async createCompanyProfile(
     companyId: string,
     profileType?: ProfileType,
@@ -833,12 +1084,12 @@ export class CompaniesService {
       );
       if (existing) continue;
 
-      const reference = await this.companyProfilesRepo.generateReference(type);
+      // Self-service role adds start Pending and carry no reference — a reference
+      // is minted only when a backoffice reviewer approves the role.
       await this.companyProfilesRepo.create({
         companyId,
         type,
-        reference,
-        status: ProfileStatus.Active,
+        status: ProfileStatus.Pending,
       });
     }
 
@@ -870,13 +1121,14 @@ export class CompaniesService {
 
     let created = await this.companyProfilesRepo.findByType(companyId, type);
     if (!created) {
-      const reference = await this.companyProfilesRepo.generateReference(type);
+      // New self-service roles start Pending (awaiting backoffice approval) and
+      // carry no reference until approved. The customer can select this mode but
+      // can't book under it until it's cleared.
       created = await this.companyProfilesRepo.create({
         companyId,
         type,
-        reference,
         businessLicense: businessLicense ?? null,
-        status: ProfileStatus.Active,
+        status: ProfileStatus.Pending,
       });
     }
 
@@ -971,13 +1223,21 @@ export class CompaniesService {
       }));
     const missingDocs = documents.filter((d) => d.isRequired && !d.uploaded);
 
-    // 3. Per-operational-profile business licenses.
-    const licenseProfiles = (company.companyProfiles ?? []).map((p) => ({
-      profileId: p.id,
-      type: p.type,
-      reference: p.reference ?? "",
-      uploaded: (p.businessLicenseFiles?.length ?? 0) > 0,
-    }));
+    // 3. Per-operational-profile business licenses (FileRecord-backed).
+    const licenseProfiles = await Promise.all(
+      (company.companyProfiles ?? []).map(async (p) => {
+        const records = await this.filesService.findByResource(
+          p.id,
+          LICENSE_RESOURCE,
+        );
+        return {
+          profileId: p.id,
+          type: p.type,
+          reference: p.reference ?? "",
+          uploaded: records.some((r) => r.code === LICENSE_CODE),
+        };
+      }),
+    );
     const missingLicenses = licenseProfiles.filter((p) => !p.uploaded);
 
     const outstanding = [
@@ -1094,61 +1354,321 @@ export class CompaniesService {
     return owned;
   }
 
+  // ─── Business-license files ────────────────────────────────────────────────
+  //
+  // License documents live in the FileRecord model (`freight.files`) with
+  // `resource = "company_profiles"`, `resourceId = <profileId>`. Live files use
+  // code `LICENSE_CODE`; files staged inside an open change request (add /
+  // replacement) use `LICENSE_PENDING_CODE` and only become live on approval.
+  // Preview streams through `GET /api/files/:id` (server-side proxy) — the same
+  // path regular documents use — so it never hits MinIO directly from the
+  // browser (which fails on the internal bucket endpoint).
+
   /**
-   * Upload business-license document(s) and store them directly on the company
-   * profile (multi-file). Bytes go to object storage; only metadata/URLs are
-   * persisted on the profile — intentionally not via the FileRecord file model.
-   * New files are appended to any already present. Returns the full list.
+   * Upload business-license file(s) for one of the user's profiles. During
+   * onboarding (company not yet Active) they go live immediately; for an Active
+   * company they're staged under the pending code and recorded as `add` intents
+   * on a pending change request for backoffice review. Returns the updated view.
    */
-  async uploadProfileLicenseFiles(
+  async addProfileLicenseFiles(
     userId: string,
     profileId: string,
     files: Express.Multer.File[],
-  ): Promise<BusinessLicenseFile[]> {
+  ): Promise<ProfileLicenseFileView[]> {
     const profile = await this.resolveOwnedProfile(userId, profileId);
+    const company = await this.findCompanyById(profile.companyId);
+    const gated = company.status === CompanyStatus.Active;
+    const code = gated ? LICENSE_PENDING_CODE : LICENSE_CODE;
 
-    const uploaded: BusinessLicenseFile[] = [];
-    for (const file of files) {
-      const objectName = `company_profiles/${profileId}/${Date.now()}_${file.originalname}`;
-      const url = await this.minioService.uploadFile(
-        objectName,
-        file.buffer,
-        file.mimetype,
+    const uploaded = await Promise.all(
+      files.map((file) =>
+        this.filesService.upload({
+          resourceId: profileId,
+          resource: LICENSE_RESOURCE,
+          code,
+          file,
+        }),
+      ),
+    );
+
+    if (gated) {
+      await this.stageLicenseChange(
+        company.id,
+        uploaded.map((r) => ({
+          profileId,
+          op: "add" as const,
+          fileId: r.id,
+          fileName: r.name,
+        })),
+        userId,
       );
-      uploaded.push({
-        name: file.originalname,
-        url,
-        size: file.size,
-        mimeType: file.mimetype,
-      });
     }
 
-    const next = [...(profile.businessLicenseFiles ?? []), ...uploaded];
-    await this.companyProfilesRepo.update(profileId, {
-      businessLicenseFiles: next,
-    });
-    return next;
-  }
-
-  /** The business-license files stored on a single company profile. */
-  async listProfileLicenseFiles(
-    userId: string,
-    profileId: string,
-  ): Promise<BusinessLicenseFile[]> {
-    const profile = await this.resolveOwnedProfile(userId, profileId);
-    return profile.businessLicenseFiles ?? [];
+    return this.getProfileLicenseView(profileId, company.id);
   }
 
   /**
-   * Onboarding documents stored on a company profile, fetched by profile id.
-   * Internal helper (no ownership check) used when a booking reuses the active
-   * profile's onboarding documents. Returns [] when the profile is unknown.
+   * Remove a license file. A staged (pending) file is withdrawn outright
+   * (soft-deleted, its `add` intent dropped). A live file on an Active company
+   * is kept and recorded as a `remove` intent for review; during onboarding it
+   * is deleted immediately.
+   */
+  async removeProfileLicenseFile(
+    userId: string,
+    profileId: string,
+    fileId: string,
+  ): Promise<ProfileLicenseFileView[]> {
+    const profile = await this.resolveOwnedProfile(userId, profileId);
+    const record = await this.filesService.findById(fileId);
+    if (
+      record.resource !== LICENSE_RESOURCE ||
+      record.resourceId !== profileId
+    ) {
+      throw new NotFoundException(`License file ${fileId} not found`);
+    }
+    const company = await this.findCompanyById(profile.companyId);
+    const gated = company.status === CompanyStatus.Active;
+
+    if (record.code === LICENSE_PENDING_CODE) {
+      // Withdraw a not-yet-approved upload: delete it and drop its add intent.
+      await this.filesService.remove(fileId);
+      await this.withdrawLicenseIntent(company.id, fileId);
+    } else if (gated) {
+      await this.stageLicenseChange(
+        company.id,
+        [{ profileId, op: "remove", fileId, fileName: record.name }],
+        userId,
+      );
+    } else {
+      await this.filesService.remove(fileId);
+    }
+
+    return this.getProfileLicenseView(profileId, company.id);
+  }
+
+  /**
+   * Replace a live license file with a freshly uploaded one — recorded as a
+   * `remove` of the old file plus an `add` of the new, so approval swaps them
+   * atomically. During onboarding the swap is applied immediately.
+   */
+  async replaceProfileLicenseFile(
+    userId: string,
+    profileId: string,
+    fileId: string,
+    file: Express.Multer.File,
+  ): Promise<ProfileLicenseFileView[]> {
+    const profile = await this.resolveOwnedProfile(userId, profileId);
+    const old = await this.filesService.findById(fileId);
+    if (old.resource !== LICENSE_RESOURCE || old.resourceId !== profileId) {
+      throw new NotFoundException(`License file ${fileId} not found`);
+    }
+    const company = await this.findCompanyById(profile.companyId);
+    const gated = company.status === CompanyStatus.Active;
+
+    const created = await this.filesService.upload({
+      resourceId: profileId,
+      resource: LICENSE_RESOURCE,
+      code: gated ? LICENSE_PENDING_CODE : LICENSE_CODE,
+      file,
+    });
+
+    if (gated) {
+      await this.stageLicenseChange(
+        company.id,
+        [
+          { profileId, op: "remove", fileId, fileName: old.name },
+          { profileId, op: "add", fileId: created.id, fileName: created.name },
+        ],
+        userId,
+      );
+    } else {
+      await this.filesService.remove(fileId);
+    }
+
+    return this.getProfileLicenseView(profileId, company.id);
+  }
+
+  /** License files for one profile, with each file's review status resolved. */
+  async listProfileLicenseFiles(
+    userId: string,
+    profileId: string,
+  ): Promise<ProfileLicenseFileView[]> {
+    const profile = await this.resolveOwnedProfile(userId, profileId);
+    return this.getProfileLicenseView(profileId, profile.companyId);
+  }
+
+  /**
+   * Live license files for a profile, shaped for by-reference reuse (bookings /
+   * contracts snapshot these). No ownership check — internal callers only.
+   * Returns the raw stored URLs; pending (unapproved) files are excluded.
    */
   async getProfileOnboardingFiles(
     profileId: string,
   ): Promise<BusinessLicenseFile[]> {
-    const profile = await this.companyProfilesRepo.findById(profileId);
-    return profile?.businessLicenseFiles ?? [];
+    const records = await this.filesService.findByResource(
+      profileId,
+      LICENSE_RESOURCE,
+    );
+    return records
+      .filter((r) => r.code === LICENSE_CODE)
+      .map((r) => ({
+        name: r.name,
+        url: r.url,
+        size: r.size,
+        mimeType: r.mimeType,
+      }));
+  }
+
+  /**
+   * Assemble the review-aware license view for a set of profiles in one pass
+   * (single change-request lookup). Used to enrich company/profile responses.
+   */
+  async assembleLicenseFilesByProfile(
+    companyId: string,
+    profileIds: string[],
+  ): Promise<Record<string, ProfileLicenseFileView[]>> {
+    const pending =
+      await this.changeRequestRepo.findPendingByCompanyId(companyId);
+    const removeIds = new Set(
+      (pending?.documents?.licenseChanges ?? [])
+        .filter((c) => c.op === "remove")
+        .map((c) => c.fileId),
+    );
+    const result: Record<string, ProfileLicenseFileView[]> = {};
+    await Promise.all(
+      profileIds.map(async (pid) => {
+        result[pid] = await this.mapLicenseRecords(pid, removeIds);
+      }),
+    );
+    return result;
+  }
+
+  /** Single-profile license view (fetches the company's pending request once). */
+  private async getProfileLicenseView(
+    profileId: string,
+    companyId: string,
+  ): Promise<ProfileLicenseFileView[]> {
+    const pending =
+      await this.changeRequestRepo.findPendingByCompanyId(companyId);
+    const removeIds = new Set(
+      (pending?.documents?.licenseChanges ?? [])
+        .filter((c) => c.op === "remove")
+        .map((c) => c.fileId),
+    );
+    return this.mapLicenseRecords(profileId, removeIds);
+  }
+
+  private async mapLicenseRecords(
+    profileId: string,
+    pendingRemoveIds: Set<string>,
+  ): Promise<ProfileLicenseFileView[]> {
+    const records = await this.filesService.findByResource(
+      profileId,
+      LICENSE_RESOURCE,
+    );
+    return records
+      .filter(
+        (r) => r.code === LICENSE_CODE || r.code === LICENSE_PENDING_CODE,
+      )
+      .map((r) => ({
+        id: r.id,
+        name: r.name,
+        size: r.size,
+        mimeType: r.mimeType,
+        status:
+          r.code === LICENSE_PENDING_CODE
+            ? ("pending_add" as const)
+            : pendingRemoveIds.has(r.id)
+              ? ("pending_remove" as const)
+              : ("live" as const),
+      }));
+  }
+
+  /** Open or append a pending change request recording license add/remove intents. */
+  private async stageLicenseChange(
+    companyId: string,
+    changes: LicenseChangeIntent[],
+    submittedBy?: string,
+  ): Promise<void> {
+    if (changes.length === 0) return;
+    const now = new Date();
+    const existing =
+      await this.changeRequestRepo.findPendingByCompanyId(companyId);
+    if (existing) {
+      const prev = existing.documents?.licenseChanges ?? [];
+      await this.changeRequestRepo.update(existing.id, {
+        documents: {
+          ...existing.documents,
+          licenseChanges: [...prev, ...changes],
+        },
+        submittedBy: submittedBy ?? existing.submittedBy ?? null,
+        submittedAt: now,
+        note: null,
+      });
+    } else {
+      await this.changeRequestRepo.create({
+        companyId,
+        snapshot: {},
+        documents: { licenseChanges: changes },
+        status: ChangeRequestStatus.Pending,
+        submittedBy: submittedBy ?? null,
+        submittedAt: now,
+      });
+    }
+  }
+
+  /**
+   * Drop a staged license intent (add or remove) referencing `fileId` from the
+   * company's open request. If that empties the request entirely, delete it so
+   * the customer's settings page unlocks.
+   */
+  private async withdrawLicenseIntent(
+    companyId: string,
+    fileId: string,
+  ): Promise<void> {
+    const existing =
+      await this.changeRequestRepo.findPendingByCompanyId(companyId);
+    if (!existing) return;
+    const remaining = (existing.documents?.licenseChanges ?? []).filter(
+      (c) => c.fileId !== fileId,
+    );
+    const docs = existing.documents ?? {};
+    const stillHasWork =
+      remaining.length > 0 ||
+      (docs.documentFileIds?.length ?? 0) > 0 ||
+      Object.keys(existing.snapshot ?? {}).length > 0;
+
+    if (stillHasWork) {
+      await this.changeRequestRepo.update(existing.id, {
+        documents: { ...docs, licenseChanges: remaining },
+      });
+    } else {
+      await this.changeRequestRepo.softDelete(existing.id);
+    }
+  }
+
+  /** Apply a request's staged license changes: promote adds, delete removes. */
+  private async applyLicenseChanges(
+    request: CompanyChangeRequest,
+  ): Promise<void> {
+    for (const change of request.documents?.licenseChanges ?? []) {
+      if (change.op === "add") {
+        await this.filesService.setCode(change.fileId, LICENSE_CODE);
+      } else {
+        await this.filesService.remove(change.fileId);
+      }
+    }
+  }
+
+  /** Discard a rejected request's staged license uploads (adds only). */
+  private async discardLicenseChanges(
+    request: CompanyChangeRequest,
+  ): Promise<void> {
+    for (const change of request.documents?.licenseChanges ?? []) {
+      if (change.op === "add") {
+        await this.filesService.remove(change.fileId);
+      }
+    }
   }
 
   /**
diff --git a/apps/edr-freight-api/src/modules/companies/company-change-request.repository.ts b/apps/edr-freight-api/src/modules/companies/company-change-request.repository.ts
new file mode 100644
index 000000000..24d988452
--- /dev/null
+++ b/apps/edr-freight-api/src/modules/companies/company-change-request.repository.ts
@@ -0,0 +1,55 @@
+import { Injectable } from "@nestjs/common";
+import { InjectRepository } from "@nestjs/typeorm";
+import { Repository } from "typeorm";
+import { BaseRepository } from "@edr/api-common";
+import {
+  ChangeRequestStatus,
+  CompanyChangeRequest,
+} from "./entities/company-change-request.entity";
+
+@Injectable()
+export class CompanyChangeRequestRepository extends BaseRepository<CompanyChangeRequest> {
+  constructor(
+    @InjectRepository(CompanyChangeRequest)
+    repo: Repository<CompanyChangeRequest>,
+  ) {
+    super(repo);
+  }
+
+  /** The company's current pending request, if any. */
+  async findPendingByCompanyId(
+    companyId: string,
+  ): Promise<CompanyChangeRequest | null> {
+    return this.repository.findOne({
+      where: { companyId, status: ChangeRequestStatus.Pending },
+      order: { createdAt: "DESC" },
+    });
+  }
+
+  /**
+   * The company's latest "open" request — pending (locks the customer) or the
+   * most recent rejected one (drives the reapply banner + prefill). Approved
+   * requests are terminal and ignored here.
+   */
+  async findLatestOpenByCompanyId(
+    companyId: string,
+  ): Promise<CompanyChangeRequest | null> {
+    const pending = await this.findPendingByCompanyId(companyId);
+    if (pending) return pending;
+    return this.repository.findOne({
+      where: { companyId, status: ChangeRequestStatus.Rejected },
+      order: { createdAt: "DESC" },
+    });
+  }
+
+  async findById(id: string): Promise<CompanyChangeRequest | null> {
+    return this.repository.findOne({ where: { id } });
+  }
+
+  async findByCompanyId(companyId: string): Promise<CompanyChangeRequest[]> {
+    return this.repository.find({
+      where: { companyId },
+      order: { createdAt: "DESC" },
+    });
+  }
+}
diff --git a/apps/edr-freight-api/src/modules/companies/dto/change-request-response.dto.ts b/apps/edr-freight-api/src/modules/companies/dto/change-request-response.dto.ts
new file mode 100644
index 000000000..579ac6ddd
--- /dev/null
+++ b/apps/edr-freight-api/src/modules/companies/dto/change-request-response.dto.ts
@@ -0,0 +1,44 @@
+import {
+  ChangeRequestStatus,
+  CompanyChangeRequest,
+  LicenseChangeIntent,
+} from "../entities/company-change-request.entity";
+
+/**
+ * A staged profile change request. Used both by the portal (to lock the settings
+ * page, show the reviewer note, and prefill the proposed values) and by the
+ * backoffice review screen (to render the proposed-vs-current diff).
+ */
+export class ChangeRequestResponseDto {
+  id: string;
+  companyId: string;
+  status: ChangeRequestStatus;
+  /** Proposed field values (Partial<UpdateProfileDto>) — the diff payload. */
+  snapshot: Record<string, any>;
+  documentFileIds: string[];
+  /** Staged business-license add/remove intents attached to this request. */
+  licenseChanges: LicenseChangeIntent[];
+  note: string | null;
+  submittedBy: string | null;
+  submittedAt: Date | null;
+  reviewedBy: string | null;
+  reviewedAt: Date | null;
+  createdAt: Date;
+  updatedAt: Date;
+
+  constructor(req: CompanyChangeRequest) {
+    this.id = req.id;
+    this.companyId = req.companyId;
+    this.status = req.status;
+    this.snapshot = req.snapshot ?? {};
+    this.documentFileIds = req.documents?.documentFileIds ?? [];
+    this.licenseChanges = req.documents?.licenseChanges ?? [];
+    this.note = req.note ?? null;
+    this.submittedBy = req.submittedBy ?? null;
+    this.submittedAt = req.submittedAt ?? null;
+    this.reviewedBy = req.reviewedBy ?? null;
+    this.reviewedAt = req.reviewedAt ?? null;
+    this.createdAt = req.createdAt;
+    this.updatedAt = req.updatedAt;
+  }
+}
diff --git a/apps/edr-freight-api/src/modules/companies/dto/company-info-response.dto.ts b/apps/edr-freight-api/src/modules/companies/dto/company-info-response.dto.ts
index 04fd42816..9a4fb330a 100644
--- a/apps/edr-freight-api/src/modules/companies/dto/company-info-response.dto.ts
+++ b/apps/edr-freight-api/src/modules/companies/dto/company-info-response.dto.ts
@@ -1,14 +1,43 @@
 import { Company } from '../entities/company.entity';
 import { ExternalProfile } from '../entities/external-profile.entity';
+import {
+  ChangeRequestStatus,
+  CompanyChangeRequest,
+} from '../entities/company-change-request.entity';
 import { ResponseCompanyDto } from './response-company.dto';
 import { ResponseExternalProfileDto } from './response-external-profile.dto';
 
 export class CompanyInfoResponseDto {
   profile: ResponseExternalProfileDto;
   company: ResponseCompanyDto;
+  /**
+   * Open profile-edit review, if any. Drives the portal-wide lock (pending →
+   * settings + new-contract/booking creation disabled) and the reapply banner.
+   */
+  review: {
+    status: 'pending' | 'rejected';
+    note: string | null;
+  } | null;
 
-  constructor(profile: ExternalProfile, company: Company) {
+  constructor(
+    profile: ExternalProfile,
+    company: Company,
+    changeRequest?: CompanyChangeRequest | null,
+  ) {
     this.profile = new ResponseExternalProfileDto(profile, company);
     this.company = new ResponseCompanyDto(company);
+
+    const open =
+      changeRequest &&
+      (changeRequest.status === ChangeRequestStatus.Pending ||
+        changeRequest.status === ChangeRequestStatus.Rejected)
+        ? changeRequest
+        : null;
+    this.review = open
+      ? {
+          status: open.status as 'pending' | 'rejected',
+          note: open.note ?? null,
+        }
+      : null;
   }
 }
diff --git a/apps/edr-freight-api/src/modules/companies/dto/profile-response.dto.ts b/apps/edr-freight-api/src/modules/companies/dto/profile-response.dto.ts
index 89a52b5e6..89ab954e7 100644
--- a/apps/edr-freight-api/src/modules/companies/dto/profile-response.dto.ts
+++ b/apps/edr-freight-api/src/modules/companies/dto/profile-response.dto.ts
@@ -1,5 +1,9 @@
 import { Company } from '../entities/company.entity';
 import { ExternalProfile } from '../entities/external-profile.entity';
+import {
+  ChangeRequestStatus,
+  CompanyChangeRequest,
+} from '../entities/company-change-request.entity';
 import { ResponseCompanyProfileDto } from './response-company.dto';
 
 export class ProfileResponseDto {
@@ -48,7 +52,20 @@ export class ProfileResponseDto {
 
   profileId: string;
 
-  constructor(profile: ExternalProfile, company: Company) {
+  /**
+   * Open profile-edit review, if any. `reviewStatus === "pending"` locks the
+   * settings page; `"rejected"` surfaces the note and prefills the (declined)
+   * proposed values from `pendingChanges` so the customer can amend & resubmit.
+   */
+  reviewStatus: "pending" | "rejected" | null;
+  reviewNote: string | null;
+  pendingChanges: Record<string, any> | null;
+
+  constructor(
+    profile: ExternalProfile,
+    company: Company,
+    changeRequest?: CompanyChangeRequest | null,
+  ) {
     this.companyId = company.id;
     this.companyName = company.name;
     this.companyType = company.type;
@@ -92,5 +109,20 @@ export class ProfileResponseDto {
     this.poaEmail = attrs.poaEmail ?? null;
     this.poaLocation = attrs.poaLocation ?? null;
     this.poaAddress = attrs.poaAddress ?? null;
+
+    const openReview =
+      changeRequest &&
+      (changeRequest.status === ChangeRequestStatus.Pending ||
+        changeRequest.status === ChangeRequestStatus.Rejected)
+        ? changeRequest
+        : null;
+    this.reviewStatus =
+      openReview?.status === ChangeRequestStatus.Pending
+        ? "pending"
+        : openReview?.status === ChangeRequestStatus.Rejected
+          ? "rejected"
+          : null;
+    this.reviewNote = openReview?.note ?? null;
+    this.pendingChanges = openReview?.snapshot ?? null;
   }
 }
diff --git a/apps/edr-freight-api/src/modules/companies/dto/reject-change-request.dto.ts b/apps/edr-freight-api/src/modules/companies/dto/reject-change-request.dto.ts
new file mode 100644
index 000000000..c32b44a79
--- /dev/null
+++ b/apps/edr-freight-api/src/modules/companies/dto/reject-change-request.dto.ts
@@ -0,0 +1,11 @@
+import { ApiProperty } from "@nestjs/swagger";
+import { IsString, MaxLength, MinLength } from "class-validator";
+
+export class RejectChangeRequestDto {
+  /** Why the proposed changes were declined — shown to the customer so they can fix and resubmit. */
+  @ApiProperty()
+  @IsString()
+  @MinLength(1)
+  @MaxLength(2000)
+  note!: string;
+}
diff --git a/apps/edr-freight-api/src/modules/companies/dto/response-company.dto.ts b/apps/edr-freight-api/src/modules/companies/dto/response-company.dto.ts
index 5d90d8d60..0c783cbcf 100644
--- a/apps/edr-freight-api/src/modules/companies/dto/response-company.dto.ts
+++ b/apps/edr-freight-api/src/modules/companies/dto/response-company.dto.ts
@@ -5,8 +5,8 @@ import {
   CompanyNationality,
 } from '../entities/company.entity';
 import {
-  BusinessLicenseFile,
   CompanyProfile,
+  ProfileLicenseFileView,
 } from '../entities/company-profile.entity';
 import { ResponseExternalProfileDto } from './response-external-profile.dto';
 
@@ -18,9 +18,15 @@ export class ResponseCompanyProfileDto {
   status: string;
   /** @deprecated Superseded by licenseFiles. Kept for back-compat. */
   businessLicense?: string | null;
-  /** Business-license documents stored on the profile (multi-file). */
-  licenseFiles: BusinessLicenseFile[];
+  /**
+   * Business-license documents (FileRecord-backed) with review state. Left empty
+   * by the constructor and populated asynchronously by the controller, since the
+   * files and their pending-change status require DB lookups.
+   */
+  licenseFiles: ProfileLicenseFileView[];
   attributes?: Record<string, any> | null;
+  /** Reviewer note when the role is rejected (drives the reapply prompt). */
+  reviewNote?: string | null;
   createdAt: Date;
   updatedAt: Date;
 
@@ -31,8 +37,9 @@ export class ResponseCompanyProfileDto {
     this.reference = profile.reference ?? '';
     this.status = profile.status;
     this.businessLicense = profile.businessLicense;
-    this.licenseFiles = profile.businessLicenseFiles ?? [];
+    this.licenseFiles = [];
     this.attributes = profile.attributes;
+    this.reviewNote = profile.reviewNote ?? null;
     this.createdAt = profile.createdAt;
     this.updatedAt = profile.updatedAt;
   }
diff --git a/apps/edr-freight-api/src/modules/companies/dto/update-company-profile-status.dto.ts b/apps/edr-freight-api/src/modules/companies/dto/update-company-profile-status.dto.ts
index 96c02d846..83beb441f 100644
--- a/apps/edr-freight-api/src/modules/companies/dto/update-company-profile-status.dto.ts
+++ b/apps/edr-freight-api/src/modules/companies/dto/update-company-profile-status.dto.ts
@@ -1,9 +1,16 @@
-import { ApiProperty } from "@nestjs/swagger";
-import { IsIn } from "class-validator";
+import { ApiProperty, ApiPropertyOptional } from "@nestjs/swagger";
+import { IsIn, IsOptional, IsString, MaxLength } from "class-validator";
 import { ProfileStatus } from "../entities/company-profile.entity";
 
 export class UpdateCompanyProfileStatusDto {
   @ApiProperty({ enum: ProfileStatus })
   @IsIn(Object.values(ProfileStatus))
   status!: ProfileStatus;
+
+  /** Reviewer note — required in practice when rejecting so the customer knows why. */
+  @ApiPropertyOptional()
+  @IsOptional()
+  @IsString()
+  @MaxLength(2000)
+  note?: string;
 }
diff --git a/apps/edr-freight-api/src/modules/companies/entities/company-change-request.entity.ts b/apps/edr-freight-api/src/modules/companies/entities/company-change-request.entity.ts
new file mode 100644
index 000000000..cec670787
--- /dev/null
+++ b/apps/edr-freight-api/src/modules/companies/entities/company-change-request.entity.ts
@@ -0,0 +1,87 @@
+import { BaseEntity } from "@edr/api-common";
+import { Column, Entity, Index, JoinColumn, ManyToOne } from "typeorm";
+import { Company } from "./company.entity";
+
+/**
+ * Lifecycle of a customer's proposed profile change. Edits made on the portal
+ * settings page by an already-approved company are staged here (not written to
+ * the live Company row) until a backoffice reviewer approves — at which point
+ * the snapshot is applied — or rejects with a note, after which the customer can
+ * amend and resubmit.
+ */
+export enum ChangeRequestStatus {
+  Pending = "pending",
+  Approved = "approved",
+  Rejected = "rejected",
+}
+
+/**
+ * A single staged business-license change on one company profile, awaiting
+ * review. `add` → a new file was uploaded under the pending code and becomes
+ * live on approval; `remove` → an existing live file is deleted on approval.
+ * A "replace" is recorded as a `remove` of the old file plus an `add` of the
+ * new one. `fileId` is the FileRecord id the op targets.
+ */
+export interface LicenseChangeIntent {
+  profileId: string;
+  op: "add" | "remove";
+  fileId: string;
+  /** File name, snapshotted for the backoffice review screen. */
+  fileName?: string;
+}
+
+/** File references staged alongside a change request (documents/licenses). */
+export interface ChangeRequestDocuments {
+  /** FileRecord ids uploaded against the company while this request was open. */
+  documentFileIds?: string[];
+  /** Staged per-profile business-license add/remove intents. */
+  licenseChanges?: LicenseChangeIntent[];
+}
+
+@Entity({ schema: "freight", name: "company_change_request" })
+@Index(["companyId"])
+@Index(["status"])
+export class CompanyChangeRequest extends BaseEntity {
+  @Column({ name: "company_id", type: "uuid" })
+  companyId!: string;
+
+  @ManyToOne(() => Company, { onDelete: "CASCADE" })
+  @JoinColumn({ name: "company_id" })
+  company?: Company;
+
+  /**
+   * Proposed profile field values, shaped as `Partial<UpdateProfileDto>`. Covers
+   * the Company / Contact / General Manager / Power-of-Attorney tabs (contact/GM/
+   * PoA fields land in `Company.attributes` on approval).
+   */
+  @Column({ name: "snapshot", type: "jsonb" })
+  snapshot!: Record<string, any>;
+
+  /** Staged document/license file references (see {@link ChangeRequestDocuments}). */
+  @Column({ name: "documents", type: "jsonb", nullable: true })
+  documents?: ChangeRequestDocuments | null;
+
+  @Column({
+    name: "status",
+    type: "varchar",
+    length: 20,
+    default: ChangeRequestStatus.Pending,
+  })
+  status!: ChangeRequestStatus;
+
+  /** Backoffice reviewer's rejection note. */
+  @Column({ name: "note", type: "text", nullable: true })
+  note?: string | null;
+
+  @Column({ name: "submitted_by", type: "uuid", nullable: true })
+  submittedBy?: string | null;
+
+  @Column({ name: "submitted_at", type: "timestamptz", nullable: true })
+  submittedAt?: Date | null;
+
+  @Column({ name: "reviewed_by", type: "uuid", nullable: true })
+  reviewedBy?: string | null;
+
+  @Column({ name: "reviewed_at", type: "timestamptz", nullable: true })
+  reviewedAt?: Date | null;
+}
diff --git a/apps/edr-freight-api/src/modules/companies/entities/company-profile.entity.ts b/apps/edr-freight-api/src/modules/companies/entities/company-profile.entity.ts
index e61668a07..72696766f 100644
--- a/apps/edr-freight-api/src/modules/companies/entities/company-profile.entity.ts
+++ b/apps/edr-freight-api/src/modules/companies/entities/company-profile.entity.ts
@@ -13,11 +13,17 @@ export enum ProfileType {
 export enum ProfileStatus {
   Active = "active",
   Pending = "pending",
+  /** Reviewer declined the role; carries a note. Customer can reapply → Pending. */
+  Rejected = "rejected",
   Suspended = "suspended",
   Blacklisted = "blacklisted",
 }
 
-/** A business-license document stored directly on the company profile. */
+/**
+ * @deprecated Legacy inline shape. Business-license files now live in the
+ * FileRecord model (`freight.files`, resource `company_profiles`). Kept only for
+ * the by-reference reuse shape consumed by bookings/contracts snapshots.
+ */
 export interface BusinessLicenseFile {
   name: string;
   url: string;
@@ -25,6 +31,19 @@ export interface BusinessLicenseFile {
   mimeType?: string;
 }
 
+/** A business-license file plus its change-review state, surfaced to clients. */
+export interface ProfileLicenseFileView {
+  id: string;
+  name: string;
+  size: number;
+  mimeType: string;
+  /**
+   * `live` — approved & in effect; `pending_add` — uploaded, awaiting approval;
+   * `pending_remove` — live but flagged for deletion on approval.
+   */
+  status: "live" | "pending_add" | "pending_remove";
+}
+
 @Entity({ schema: "freight", name: "company_profiles" })
 @Index(["reference"], { unique: true })
 @Index(["type"])
@@ -80,4 +99,14 @@ export class CompanyProfile extends BaseEntity {
 
   @Column({ name: "attributes", type: "jsonb", nullable: true })
   attributes?: Record<string, any> | null;
+
+  /** Reviewer's note when the role is Rejected (cleared on reapply). */
+  @Column({ name: "review_note", type: "text", nullable: true })
+  reviewNote?: string | null;
+
+  @Column({ name: "reviewed_by", type: "uuid", nullable: true })
+  reviewedBy?: string | null;
+
+  @Column({ name: "reviewed_at", type: "timestamptz", nullable: true })
+  reviewedAt?: Date | null;
 }
diff --git a/apps/edr-freight-api/src/modules/contracts/contracts.service.ts b/apps/edr-freight-api/src/modules/contracts/contracts.service.ts
index aaf064bff..095857959 100644
--- a/apps/edr-freight-api/src/modules/contracts/contracts.service.ts
+++ b/apps/edr-freight-api/src/modules/contracts/contracts.service.ts
@@ -12,7 +12,7 @@ import { YardCountry } from '@edr/types';
 
 import { deriveTradeDirection } from '../../common/derive-trade-direction.util';
 import { CompaniesService } from '../companies/companies.service';
-import { CompanyProfile, ProfileType } from '../companies/entities/company-profile.entity';
+import { ProfileType } from '../companies/entities/company-profile.entity';
 import { CompanyStatus } from '../companies/entities/company.entity';
 import { ServiceType } from '../rule-engine/entities/service-type.entity';
 import { Yard } from '../rule-engine/entities/yard.entity';
@@ -326,10 +326,20 @@ export class ContractsService {
     companyProfileId: string | null,
   ): Promise<void> {
     if (!companyProfileId) return;
-    const profile = await this.dataSource
-      .getRepository(CompanyProfile)
-      .findOne({ where: { id: companyProfileId } });
-    const docs = profile?.businessLicenseFiles ?? [];
+    // Business-license files are FileRecords (resource "company_profiles"); carry
+    // the live ones by reference. Staged/pending uploads are excluded by code.
+    const records = await this.filesService.findByResource(
+      companyProfileId,
+      'company_profiles',
+    );
+    const docs = records
+      .filter((r) => r.code === 'business_license')
+      .map((r) => ({
+        name: r.name,
+        url: r.url,
+        size: r.size,
+        mimeType: r.mimeType,
+      }));
     if (docs.length === 0) return;
 
     const slug = (name: string) =>
diff --git a/apps/edr-freight-api/src/modules/files/files.service.ts b/apps/edr-freight-api/src/modules/files/files.service.ts
index 4966d7ff9..3fd0752f7 100644
--- a/apps/edr-freight-api/src/modules/files/files.service.ts
+++ b/apps/edr-freight-api/src/modules/files/files.service.ts
@@ -124,6 +124,15 @@ export class FilesService {
     await this.filesRepository.softDelete(id);
   }
 
+  /**
+   * Re-slot a stored file under a new `code` (e.g. promote a staged
+   * `business_license_pending` file to the live `business_license` code once a
+   * change request is approved). Bytes and URL are untouched.
+   */
+  async setCode(id: string, code: string): Promise<void> {
+    await this.filesRepository.update(id, { code });
+  }
+
   findByResource(resourceId: string, resource: string): Promise<FileRecord[]> {
     return this.filesRepository.findByResource(resourceId, resource);
   }
diff --git a/apps/edr-freight-web/backoffice/.env.example b/apps/edr-freight-web/backoffice/.env.example
index cbbdd289f..a5e34a35d 100644
--- a/apps/edr-freight-web/backoffice/.env.example
+++ b/apps/edr-freight-web/backoffice/.env.example
@@ -1,2 +1,6 @@
 VITE_API_URL=http://localhost:3001
 VITE_BASE_API_URL=http://localhost:3001
+
+# Proactive token refresh cadence (minutes). Must stay well under the 60-min
+# server session window. Default: 10.
+VITE_TOKEN_REFRESH_INTERVAL_MINUTES=10
diff --git a/apps/edr-freight-web/backoffice/src/auth/AuthProvider.tsx b/apps/edr-freight-web/backoffice/src/auth/AuthProvider.tsx
index 66834c9f5..8266d96d7 100644
--- a/apps/edr-freight-web/backoffice/src/auth/AuthProvider.tsx
+++ b/apps/edr-freight-web/backoffice/src/auth/AuthProvider.tsx
@@ -16,6 +16,10 @@ import {
   setCookie,
 } from "./cookies";
 import { applyTokens } from "./http";
+import {
+  startTokenRefreshScheduler,
+  stopTokenRefreshScheduler,
+} from "./refreshScheduler";
 import type { AuthTokens, AuthUser } from "./types";
 
 interface LoginPayload {
@@ -99,6 +103,18 @@ export const AuthProvider = ({ children }: { children: ReactNode }) => {
     void bootstrap();
   }, []);
 
+  // Keep the server session alive while a user is logged in. Runs after
+  // login, MFA verification, and page-reload bootstrap alike.
+  useEffect(() => {
+    if (!user) {
+      stopTokenRefreshScheduler();
+      return;
+    }
+
+    startTokenRefreshScheduler();
+    return stopTokenRefreshScheduler;
+  }, [user]);
+
   const value = useMemo<AuthContextValue>(
     () => ({
       user,
diff --git a/apps/edr-freight-web/backoffice/src/auth/http.ts b/apps/edr-freight-web/backoffice/src/auth/http.ts
index 5aa78e2d3..2b0cf1021 100644
--- a/apps/edr-freight-web/backoffice/src/auth/http.ts
+++ b/apps/edr-freight-web/backoffice/src/auth/http.ts
@@ -28,6 +28,30 @@ const applyTokens = ({ token, refreshToken }: AuthTokens) => {
   setCookie(REFRESH_TOKEN_COOKIE, refreshToken);
 };
 
+/**
+ * Single-flight token refresh: concurrent callers (the 401 interceptor and
+ * the proactive scheduler) share one in-flight request so the refresh token
+ * is only rotated once. Throws if no refresh token is stored or the server
+ * rejects it — callers decide how to end the session.
+ */
+const refreshSessionTokens = async (): Promise<AuthTokens> => {
+  const refreshToken = getCookie(REFRESH_TOKEN_COOKIE);
+  if (!refreshToken) {
+    throw new Error("missing refresh token");
+  }
+
+  refreshPromise ??= api
+    .post<AuthTokens>("/auth/refresh-token", { refreshToken })
+    .then((response) => response.data)
+    .finally(() => {
+      refreshPromise = null;
+    });
+
+  const tokens = await refreshPromise;
+  applyTokens(tokens);
+  return tokens;
+};
+
 api.interceptors.request.use((config) => {
   const token = getCookie(AUTH_TOKEN_COOKIE);
 
@@ -65,8 +89,7 @@ api.interceptors.response.use(
       return Promise.reject(error);
     }
 
-    const refreshToken = getCookie(REFRESH_TOKEN_COOKIE);
-    if (!refreshToken) {
+    if (!getCookie(REFRESH_TOKEN_COOKIE)) {
       clearSessionCookies();
       return Promise.reject(error);
     }
@@ -74,15 +97,7 @@ api.interceptors.response.use(
     originalRequest._retry = true;
 
     try {
-      refreshPromise ??= api
-        .post<AuthTokens>("/auth/refresh-token", { refreshToken })
-        .then((response) => response.data)
-        .finally(() => {
-          refreshPromise = null;
-        });
-
-      const tokens = await refreshPromise;
-      applyTokens(tokens);
+      const tokens = await refreshSessionTokens();
       originalRequest.headers = {
         ...originalRequest.headers,
         Authorization: `Bearer ${tokens.token}`,
@@ -97,4 +112,4 @@ api.interceptors.response.use(
   },
 );
 
-export { api, applyTokens };
+export { api, applyTokens, refreshSessionTokens };
diff --git a/apps/edr-freight-web/backoffice/src/auth/refreshScheduler.ts b/apps/edr-freight-web/backoffice/src/auth/refreshScheduler.ts
new file mode 100644
index 000000000..1d2c14db2
--- /dev/null
+++ b/apps/edr-freight-web/backoffice/src/auth/refreshScheduler.ts
@@ -0,0 +1,82 @@
+import { isAxiosError } from "axios";
+
+import {
+  REFRESH_TOKEN_COOKIE,
+  clearSessionCookies,
+  getCookie,
+} from "./cookies";
+import { refreshSessionTokens } from "./http";
+
+/**
+ * Proactively refreshes the token pair on a fixed cadence so the server-side
+ * session (a sliding 1-hour window, extended only by /auth/refresh-token) is
+ * kept alive while the app is open. The 401 interceptor in http.ts remains
+ * the reactive fallback; both share the same single-flight refresh call.
+ *
+ * The interval MUST stay well under the server session window (60 min).
+ */
+const DEFAULT_INTERVAL_MINUTES = 10;
+
+const getIntervalMs = () => {
+  const minutes = Number(import.meta.env.VITE_TOKEN_REFRESH_INTERVAL_MINUTES);
+  return (
+    (Number.isFinite(minutes) && minutes > 0
+      ? minutes
+      : DEFAULT_INTERVAL_MINUTES) * 60_000
+  );
+};
+
+let timerId: number | null = null;
+let lastRefreshAt = 0;
+
+const refreshNow = async () => {
+  if (!getCookie(REFRESH_TOKEN_COOKIE)) {
+    // Logged out elsewhere; nothing to keep alive.
+    stopTokenRefreshScheduler();
+    return;
+  }
+
+  try {
+    await refreshSessionTokens();
+    lastRefreshAt = Date.now();
+  } catch (error) {
+    // Network hiccups are retried on the next tick; only an explicit server
+    // rejection means the session is dead.
+    if (isAxiosError(error) && error.response) {
+      stopTokenRefreshScheduler();
+      clearSessionCookies();
+      window.location.replace("/auth");
+    }
+  }
+};
+
+/**
+ * Browsers freeze timers in background tabs — a tab waking up past its
+ * refresh deadline refreshes immediately instead of waiting a full interval.
+ */
+const onVisibilityChange = () => {
+  if (document.visibilityState !== "visible") return;
+  if (Date.now() - lastRefreshAt >= getIntervalMs()) {
+    void refreshNow();
+  }
+};
+
+export const startTokenRefreshScheduler = () => {
+  stopTokenRefreshScheduler();
+
+  // Token age is unknown here (fresh login vs. hours-old page reload), so
+  // refresh right away to extend the session window from "now".
+  lastRefreshAt = 0;
+  void refreshNow();
+
+  timerId = window.setInterval(() => void refreshNow(), getIntervalMs());
+  document.addEventListener("visibilitychange", onVisibilityChange);
+};
+
+export const stopTokenRefreshScheduler = () => {
+  if (timerId !== null) {
+    window.clearInterval(timerId);
+    timerId = null;
+  }
+  document.removeEventListener("visibilitychange", onVisibilityChange);
+};
diff --git a/apps/edr-freight-web/backoffice/src/components/customers/ChangeRequestReview.tsx b/apps/edr-freight-web/backoffice/src/components/customers/ChangeRequestReview.tsx
new file mode 100644
index 000000000..924d62436
--- /dev/null
+++ b/apps/edr-freight-web/backoffice/src/components/customers/ChangeRequestReview.tsx
@@ -0,0 +1,379 @@
+import {
+  Alert,
+  Anchor,
+  Badge,
+  Box,
+  Button,
+  Card,
+  Group,
+  Modal,
+  SimpleGrid,
+  Stack,
+  Text,
+  Textarea,
+} from "@mantine/core";
+import { useQuery, useMutation } from "@tanstack/react-query";
+import {
+  AlertTriangle,
+  ClipboardCheck,
+  Clock,
+  FilePlus2,
+  FileX2,
+} from "lucide-react";
+import { useState } from "react";
+import { useFileViewer } from "@edr/ui-common";
+
+import { fileViewUrl } from "@/constants/apiConfig";
+import { api } from "@/services/api";
+import type { Company, CompanyChangeRequest } from "@/types/customer";
+import { formatDate, humanize } from "./format";
+
+/** Friendly labels for the proposed-change snapshot keys (UpdateProfileDto). */
+const FIELD_LABELS: Record<string, string> = {
+  companyName: "Company name",
+  companyEmail: "Company email",
+  companyPhone: "Company phone",
+  companyLocation: "Location",
+  companyAddress: "Address",
+  tin: "TIN",
+  vatNumber: "VAT number",
+  fanNumber: "FAN number",
+  nationality: "Nationality",
+  licenceNumber: "Licence number",
+  contactPersonName: "Contact person",
+  contactPersonPosition: "Contact position",
+  contactPersonEmail: "Contact email",
+  contactPersonPhone: "Contact phone",
+  generalManagerName: "General manager",
+  generalManagerEmail: "GM email",
+  generalManagerPhone: "GM phone",
+  poaName: "PoA name",
+  poaPhone: "PoA phone",
+  poaEmail: "PoA email",
+  poaLocation: "PoA location",
+  poaAddress: "PoA address",
+  region: "Region",
+  zone: "Zone",
+  woreda: "Woreda",
+  kebele: "Kebele",
+  houseNo: "House no.",
+};
+
+/** Best-effort current value on the live company for a proposed field key. */
+function currentValue(company: Company, key: string): string {
+  const c = company as unknown as Record<string, unknown>;
+  const attrs = (company.attributes ?? {}) as Record<string, unknown>;
+  const map: Record<string, unknown> = {
+    companyName: c.name,
+    companyEmail: c.email,
+    companyPhone: c.phone,
+    companyLocation: c.country,
+    companyAddress: c.address,
+    tin: c.tin,
+    vatNumber: c.vatNumber,
+    fanNumber: c.fanNumber,
+    nationality: c.nationality,
+    contactPersonName: c.contactPersonName ?? attrs.contactPersonName,
+    contactPersonPhone: c.contactPersonPhone ?? attrs.contactPersonPhone,
+    generalManagerName: c.generalManagerName ?? attrs.generalManagerName,
+    generalManagerEmail: c.generalManagerEmail ?? attrs.generalManagerEmail,
+    generalManagerPhone: c.generalManagerPhone ?? attrs.generalManagerPhone,
+  };
+  const v = key in map ? map[key] : (c[key] ?? attrs[key]);
+  return v === null || v === undefined || v === "" ? "—" : String(v);
+}
+
+function DiffRow({
+  label,
+  from,
+  to,
+}: {
+  label: string;
+  from: string;
+  to: string;
+}) {
+  const changed = from !== to;
+  return (
+    <Stack gap={2}>
+      <Text size="xs" fw={600} c="edr-muted" tt="uppercase">
+        {label}
+      </Text>
+      <Group gap={8} wrap="nowrap" align="center">
+        <Text
+          size="sm"
+          c="dimmed"
+          td={changed ? "line-through" : undefined}
+          style={{ wordBreak: "break-word" }}
+        >
+          {from}
+        </Text>
+        {changed && (
+          <>
+            <Text size="sm" c="edr-muted">
+              →
+            </Text>
+            <Text size="sm" fw={600} c="edr-text">
+              {to}
+            </Text>
+          </>
+        )}
+      </Group>
+    </Stack>
+  );
+}
+
+/**
+ * Backoffice review surface for a customer's staged profile edits. Shows the
+ * pending change request as a proposed-vs-current diff with Approve / Reject
+ * (with note) actions, plus a short history of past decisions.
+ */
+export function ChangeRequestReview({ company }: { company: Company }) {
+  const query = useQuery(
+    api.customers.changeRequests.queryOptions({ input: { id: company.id } }),
+  );
+  const approve = useMutation(
+    api.customers.approveChangeRequest.mutationOptions(),
+  );
+  const reject = useMutation(
+    api.customers.rejectChangeRequest.mutationOptions(),
+  );
+
+  const { view, viewer } = useFileViewer();
+  const [rejectId, setRejectId] = useState<string | null>(null);
+  const [note, setNote] = useState("");
+
+  const requests = query.data ?? [];
+  const pending = requests.find((r) => r.status === "pending");
+  const history = requests.filter((r) => r.status !== "pending").slice(0, 5);
+
+  if (!pending && history.length === 0) return null;
+
+  const proposedKeys = pending
+    ? Object.keys(pending.snapshot ?? {})
+    : ([] as string[]);
+  const docCount = pending?.documentFileIds?.length ?? 0;
+  const licenseChanges = pending?.licenseChanges ?? [];
+
+  const confirmReject = () => {
+    if (!rejectId) return;
+    reject.mutate(
+      { id: rejectId, note: note.trim() },
+      {
+        onSuccess: () => {
+          setRejectId(null);
+          setNote("");
+        },
+      },
+    );
+  };
+
+  return (
+    <>
+      {pending && (
+        <Card withBorder>
+          <Stack gap="md">
+            <Group justify="space-between">
+              <Group gap="sm">
+                <ClipboardCheck size={18} className="text-edr-muted" />
+                <Text fw={600} c="edr-text">
+                  Profile changes awaiting review
+                </Text>
+                <Badge color="yellow" variant="light" radius="md">
+                  Pending
+                </Badge>
+              </Group>
+              <Text size="xs" c="dimmed">
+                Submitted {formatDate(pending.submittedAt ?? pending.createdAt)}
+              </Text>
+            </Group>
+
+            {proposedKeys.length > 0 ? (
+              <SimpleGrid cols={{ base: 1, sm: 2, lg: 3 }} spacing="lg">
+                {proposedKeys.map((key) => (
+                  <DiffRow
+                    key={key}
+                    label={FIELD_LABELS[key] ?? humanize(key)}
+                    from={currentValue(company, key)}
+                    to={
+                      pending.snapshot[key] === null ||
+                      pending.snapshot[key] === undefined ||
+                      pending.snapshot[key] === ""
+                        ? "—"
+                        : String(pending.snapshot[key])
+                    }
+                  />
+                ))}
+              </SimpleGrid>
+            ) : (
+              <Text size="sm" c="dimmed">
+                No field changes — document uploads only.
+              </Text>
+            )}
+
+            {docCount > 0 && (
+              <Text size="sm" c="dimmed">
+                {docCount} document{docCount === 1 ? "" : "s"} uploaded with this
+                request — review them in the Documents tab.
+              </Text>
+            )}
+
+            {licenseChanges.length > 0 && (
+              <Stack gap={8}>
+                <Text size="sm" fw={600} c="edr-text">
+                  Business license changes
+                </Text>
+                {licenseChanges.map((c, i) => (
+                  <Group key={`${c.fileId}-${i}`} gap={8} wrap="nowrap">
+                    {c.op === "add" ? (
+                      <FilePlus2 size={15} className="text-edr-muted" />
+                    ) : (
+                      <FileX2 size={15} className="text-edr-muted" />
+                    )}
+                    <Badge
+                      size="sm"
+                      radius="sm"
+                      variant="light"
+                      color={c.op === "add" ? "green" : "red"}
+                    >
+                      {c.op === "add" ? "Add" : "Remove"}
+                    </Badge>
+                    <Anchor
+                      component="button"
+                      type="button"
+                      size="sm"
+                      onClick={() =>
+                        view({
+                          name: c.fileName ?? "License document",
+                          url: fileViewUrl(c.fileId),
+                        })
+                      }
+                      style={{
+                        textDecoration:
+                          c.op === "remove" ? "line-through" : undefined,
+                      }}
+                    >
+                      {c.fileName ?? "License document"}
+                    </Anchor>
+                  </Group>
+                ))}
+              </Stack>
+            )}
+
+            <Group justify="flex-end" gap="sm">
+              <Button
+                variant="light"
+                color="red"
+                onClick={() => {
+                  setRejectId(pending.id);
+                  setNote("");
+                }}
+              >
+                Reject
+              </Button>
+              <Button
+                color="edr-green"
+                loading={approve.isPending}
+                onClick={() => approve.mutate({ id: pending.id })}
+              >
+                Approve changes
+              </Button>
+            </Group>
+          </Stack>
+        </Card>
+      )}
+
+      {history.length > 0 && (
+        <Card withBorder>
+          <Stack gap="sm">
+            <Text fw={600} c="edr-text">
+              Review history
+            </Text>
+            {history.map((r: CompanyChangeRequest) => (
+              <Group key={r.id} gap="sm" wrap="nowrap" align="flex-start">
+                <Badge
+                  color={r.status === "approved" ? "edr-green" : "red"}
+                  variant="light"
+                  radius="md"
+                  tt="capitalize"
+                >
+                  {r.status}
+                </Badge>
+                <Box style={{ flex: 1 }}>
+                  <Text size="sm" c="edr-text">
+                    {formatDate(r.reviewedAt ?? r.updatedAt)}
+                  </Text>
+                  {r.note && (
+                    <Text size="xs" c="dimmed">
+                      Note: {r.note}
+                    </Text>
+                  )}
+                </Box>
+              </Group>
+            ))}
+          </Stack>
+        </Card>
+      )}
+
+      <Modal
+        opened={rejectId !== null}
+        onClose={() => setRejectId(null)}
+        title="Reject changes"
+        centered
+        radius="lg"
+      >
+        <Stack gap="md">
+          <Alert color="red" variant="light" icon={<AlertTriangle size={18} />}>
+            The customer will see this note and can amend and resubmit.
+          </Alert>
+          <Textarea
+            label="Reason for rejection"
+            placeholder="e.g. The company address doesn't match the trade license."
+            autosize
+            minRows={3}
+            value={note}
+            onChange={(e) => setNote(e.currentTarget.value)}
+            required
+          />
+          <Group justify="flex-end" gap="sm">
+            <Button
+              variant="default"
+              onClick={() => setRejectId(null)}
+              disabled={reject.isPending}
+            >
+              Cancel
+            </Button>
+            <Button
+              color="red"
+              loading={reject.isPending}
+              disabled={note.trim().length === 0}
+              onClick={confirmReject}
+            >
+              Reject changes
+            </Button>
+          </Group>
+        </Stack>
+      </Modal>
+
+      {viewer}
+    </>
+  );
+}
+
+/** Compact "N changes pending" pill for the customer list/detail header. */
+export function ChangeRequestPendingBadge({ companyId }: { companyId: string }) {
+  const query = useQuery(
+    api.customers.changeRequests.queryOptions({ input: { id: companyId } }),
+  );
+  const pending = (query.data ?? []).some((r) => r.status === "pending");
+  if (!pending) return null;
+  return (
+    <Badge
+      color="yellow"
+      variant="light"
+      radius="md"
+      leftSection={<Clock size={12} />}
+    >
+      Changes pending review
+    </Badge>
+  );
+}
diff --git a/apps/edr-freight-web/backoffice/src/components/customers/badges.tsx b/apps/edr-freight-web/backoffice/src/components/customers/badges.tsx
index 5bd6a7527..76555a014 100644
--- a/apps/edr-freight-web/backoffice/src/components/customers/badges.tsx
+++ b/apps/edr-freight-web/backoffice/src/components/customers/badges.tsx
@@ -1,6 +1,16 @@
 import type { Freight } from "@edr/types";
-import { Badge, Button, Group, Tooltip } from "@mantine/core";
+import {
+  Badge,
+  Button,
+  Group,
+  Modal,
+  Stack,
+  Text,
+  Textarea,
+  Tooltip,
+} from "@mantine/core";
 import { useMutation } from "@tanstack/react-query";
+import { useState } from "react";
 import { api } from "@/services/api";
 
 import type {
@@ -25,6 +35,7 @@ const badgeStyle = {
 const STATUS_COLOR: Record<CompanyStatus | ProfileStatus, string> = {
   active: "edr-green",
   pending: "yellow",
+  rejected: "red",
   suspended: "orange",
   blacklisted: "red",
 };
@@ -266,7 +277,9 @@ export function InvoiceStatusBadge({
 
 /**
  * Inline approval action buttons for a profile row.
- * Transitions: pending → approve/reject | active → suspend | suspended → reactivate/blacklist | blacklisted → reinstate
+ * Transitions: pending → approve / reject-with-note | rejected → approve (override) |
+ * active → suspend | suspended → reactivate/blacklist | blacklisted → reinstate.
+ * Rejecting captures a note the customer sees so they can fix and reapply.
  */
 export function ProfileApprovalActions({
   profileId,
@@ -278,33 +291,102 @@ export function ProfileApprovalActions({
   const { mutate, isPending } = useMutation(
     api.customers.setProfileStatus.mutationOptions(),
   );
+  const [rejectOpen, setRejectOpen] = useState(false);
+  const [note, setNote] = useState("");
 
   const act = (next: ProfileStatus) => mutate({ profileId, status: next });
 
+  const confirmReject = () => {
+    mutate(
+      { profileId, status: "rejected", note: note.trim() },
+      { onSuccess: () => setRejectOpen(false) },
+    );
+  };
+
+  const rejectModal = (
+    <Modal
+      opened={rejectOpen}
+      onClose={() => setRejectOpen(false)}
+      title="Reject profile"
+      centered
+      radius="lg"
+    >
+      <Stack gap="md">
+        <Text size="sm" c="dimmed">
+          Tell the customer what needs fixing. They'll see this note and can
+          amend and resubmit the role for approval.
+        </Text>
+        <Textarea
+          label="Reason for rejection"
+          placeholder="e.g. The uploaded business license is expired."
+          autosize
+          minRows={3}
+          value={note}
+          onChange={(e) => setNote(e.currentTarget.value)}
+          required
+        />
+        <Group justify="flex-end" gap="sm">
+          <Button
+            variant="default"
+            onClick={() => setRejectOpen(false)}
+            disabled={isPending}
+          >
+            Cancel
+          </Button>
+          <Button
+            color="red"
+            loading={isPending}
+            disabled={note.trim().length === 0}
+            onClick={confirmReject}
+          >
+            Reject profile
+          </Button>
+        </Group>
+      </Stack>
+    </Modal>
+  );
+
   if (status === "pending") {
     return (
-      <Group gap={6} wrap="nowrap">
-        <Button
-          size="xs"
-          variant="light"
-          color="edr-green"
-          radius="md"
-          loading={isPending}
-          onClick={() => act("active")}
-        >
-          Approve
-        </Button>
-        <Button
-          size="xs"
-          variant="light"
-          color="red"
-          radius="md"
-          loading={isPending}
-          onClick={() => act("blacklisted")}
-        >
-          Reject
-        </Button>
-      </Group>
+      <>
+        {rejectModal}
+        <Group gap={6} wrap="nowrap">
+          <Button
+            size="xs"
+            variant="light"
+            color="edr-green"
+            radius="md"
+            loading={isPending}
+            onClick={() => act("active")}
+          >
+            Approve
+          </Button>
+          <Button
+            size="xs"
+            variant="light"
+            color="red"
+            radius="md"
+            onClick={() => setRejectOpen(true)}
+          >
+            Reject
+          </Button>
+        </Group>
+      </>
+    );
+  }
+
+  if (status === "rejected") {
+    return (
+      <Button
+        size="xs"
+        variant="light"
+        color="edr-green"
+        radius="md"
+        loading={isPending}
+        onClick={() => act("active")}
+      >
+        Approve
+      </Button>
     );
   }
 
diff --git a/apps/edr-freight-web/backoffice/src/components/customers/index.ts b/apps/edr-freight-web/backoffice/src/components/customers/index.ts
index 620b5ec35..2a87e3b0c 100644
--- a/apps/edr-freight-web/backoffice/src/components/customers/index.ts
+++ b/apps/edr-freight-web/backoffice/src/components/customers/index.ts
@@ -9,5 +9,9 @@ export {
   ProfileStatusBadge,
   ProfileTypeBadge,
 } from "./badges";
+export {
+  ChangeRequestReview,
+  ChangeRequestPendingBadge,
+} from "./ChangeRequestReview";
 export { formatBytes, formatDate, formatMoney, humanize } from "./format";
 export { TableCard, type TableCardProps } from "./TableCard";
diff --git a/apps/edr-freight-web/backoffice/src/constants/QUERY_KEYS.ts b/apps/edr-freight-web/backoffice/src/constants/QUERY_KEYS.ts
index bd1c51e47..2ceaae870 100644
--- a/apps/edr-freight-web/backoffice/src/constants/QUERY_KEYS.ts
+++ b/apps/edr-freight-web/backoffice/src/constants/QUERY_KEYS.ts
@@ -38,6 +38,8 @@ export const QUERY_KEYS = {
     documents: (id: string) =>
       ["customers", "detail", id, "documents"] as const,
     payments: (id: string) => ["customers", "detail", id, "payments"] as const,
+    changeRequests: (id: string) =>
+      ["customers", "detail", id, "change-requests"] as const,
   },
 
   INVOICES: {
diff --git a/apps/edr-freight-web/backoffice/src/constants/URLS.ts b/apps/edr-freight-web/backoffice/src/constants/URLS.ts
index 05bb06372..77a3bc95e 100644
--- a/apps/edr-freight-web/backoffice/src/constants/URLS.ts
+++ b/apps/edr-freight-web/backoffice/src/constants/URLS.ts
@@ -76,6 +76,12 @@ export const URL_CONSTANTS = {
     DOCUMENTS: (id: string) => `/companies/${id}/documents`,
     PROFILE_STATUS: (profileId: string) =>
       `/companies/company-profiles/${profileId}/status`,
+    CHANGE_REQUESTS: (companyId: string) =>
+      `/companies/${companyId}/change-requests`,
+    CHANGE_REQUEST_APPROVE: (id: string) =>
+      `/companies/change-requests/${id}/approve`,
+    CHANGE_REQUEST_REJECT: (id: string) =>
+      `/companies/change-requests/${id}/reject`,
     BOOKINGS_CUSTOMER_VIEW: (id: string) =>
       `/bookings/by-company/${id}/customer-view`,
     PAYMENTS_CUSTOMER_VIEW: (id: string) =>
diff --git a/apps/edr-freight-web/backoffice/src/pages/customers/CustomerDetailPage.tsx b/apps/edr-freight-web/backoffice/src/pages/customers/CustomerDetailPage.tsx
index ad888b1f6..c68a4ca25 100644
--- a/apps/edr-freight-web/backoffice/src/pages/customers/CustomerDetailPage.tsx
+++ b/apps/edr-freight-web/backoffice/src/pages/customers/CustomerDetailPage.tsx
@@ -1,6 +1,7 @@
 import {
   ActionIcon,
   Anchor,
+  Badge,
   Box,
   Button,
   Card,
@@ -32,6 +33,8 @@ import { useNavigate, useParams } from "react-router-dom";
 
 import {
   BookingStatusBadge,
+  ChangeRequestPendingBadge,
+  ChangeRequestReview,
   CompanyStatusBadge,
   CompanyTypeBadge,
   InvoiceStatusBadge,
@@ -161,25 +164,85 @@ export default function CustomerDetailPage() {
       {
         id: "type",
         header: "Role",
-        cell: ({ row }) => <ProfileTypeBadge type={row.original.type} />,
-      },
-      {
-        id: "reference",
-        header: "Reference",
         cell: ({ row }) => (
-          <Text size="sm" fw={600} c="edr-text">
-            {row.original.reference}
-          </Text>
+          <div className="space-y-2">
+            <ProfileTypeBadge type={row.original.type} />
+
+            <Text size="sm" fw={600} c="edr-text">
+              {row.original.reference}
+            </Text>
+          </div>
         ),
       },
       {
-        id: "businessLicense",
-        header: "Business license",
-        cell: ({ row }) => (
-          <Text size="sm" c="dimmed">
-            {row.original.businessLicense || "—"}
-          </Text>
-        ),
+        id: "licenseFiles",
+        header: "License documents",
+        cell: ({ row }) => {
+          const files = row.original.licenseFiles ?? [];
+          if (files.length === 0) {
+            return (
+              <Text size="sm" c="dimmed">
+                —
+              </Text>
+            );
+          }
+          return (
+            <Stack gap={4}>
+              {files.map((f) => (
+                <Group key={f.id} gap={6} wrap="nowrap">
+                  <ActionIcon
+                    size="sm"
+                    variant="subtle"
+                    color="gray"
+                    aria-label={`View ${f.name}`}
+                    onClick={() =>
+                      view({
+                        name: f.name,
+                        url: fileViewUrl(f.id),
+                        mimeType: f.mimeType,
+                      })
+                    }
+                  >
+                    <Eye size={14} />
+                  </ActionIcon>
+                  <Anchor
+                    component="button"
+                    type="button"
+                    size="xs"
+                    lineClamp={1}
+                    onClick={() =>
+                      view({
+                        name: f.name,
+                        url: fileViewUrl(f.id),
+                        mimeType: f.mimeType,
+                      })
+                    }
+                    style={{
+                      maxWidth: 170,
+                      textAlign: "left",
+                      textDecoration:
+                        f.status === "pending_remove"
+                          ? "line-through"
+                          : undefined,
+                    }}
+                  >
+                    {f.name}
+                  </Anchor>
+                  {f.status === "pending_add" && (
+                    <Badge size="xs" color="yellow" variant="light">
+                      Pending
+                    </Badge>
+                  )}
+                  {f.status === "pending_remove" && (
+                    <Badge size="xs" color="red" variant="light">
+                      Removing
+                    </Badge>
+                  )}
+                </Group>
+              ))}
+            </Stack>
+          );
+        },
       },
       {
         id: "status",
@@ -207,7 +270,7 @@ export default function CustomerDetailPage() {
         ),
       },
     ],
-    [],
+    [view],
   );
 
   const bookingColumns: ColumnDef<CustomerBooking>[] = useMemo(
@@ -501,13 +564,13 @@ export default function CustomerDetailPage() {
         ]}
         backTo="/dashboard/customers"
         title={company.name}
-        subtitle={`TIN ${company.tin}${
-          company.country ? ` · ${company.country}` : ""
-        }`}
+        subtitle={`TIN ${company.tin}${company.country ? ` · ${company.country}` : ""
+          }`}
         meta={
           <Group gap="xs" wrap="nowrap">
             <CompanyTypeBadge type={company.type} />
             <CompanyStatusBadge status={company.status} />
+            <ChangeRequestPendingBadge companyId={company.id} />
           </Group>
         }
       />
@@ -534,6 +597,8 @@ export default function CustomerDetailPage() {
         {/* OVERVIEW */}
         <Tabs.Panel value="overview" pt="lg">
           <Stack gap="lg">
+            <ChangeRequestReview company={company} />
+
             <KpiStrip
               items={[
                 {
@@ -614,7 +679,7 @@ export default function CustomerDetailPage() {
                   <ProfileChips profiles={company.companyProfiles} />
                 </Group>
                 <Box style={{ overflowX: "auto" }} w="100%">
-                  <Box miw={860}>
+                  <Box miw={1040}>
                     <DataTable
                       columns={profileColumns}
                       data={company.companyProfiles}
@@ -641,9 +706,9 @@ export default function CustomerDetailPage() {
               error={
                 bookingsQuery.isError
                   ? {
-                      message: "Failed to load bookings.",
-                      onRetry: () => void bookingsQuery.refetch(),
-                    }
+                    message: "Failed to load bookings.",
+                    onRetry: () => void bookingsQuery.refetch(),
+                  }
                   : undefined
               }
             />
@@ -663,9 +728,9 @@ export default function CustomerDetailPage() {
                 error={
                   documentsQuery.isError
                     ? {
-                        message: "Failed to load documents.",
-                        onRetry: () => void documentsQuery.refetch(),
-                      }
+                      message: "Failed to load documents.",
+                      onRetry: () => void documentsQuery.refetch(),
+                    }
                     : undefined
                 }
               />
@@ -679,12 +744,12 @@ export default function CustomerDetailPage() {
                   </Text>
                   <Stack gap="md">
                     {licenseProfiles.map((p) => (
-                      <Stack key={p.id} gap={4}>
+                      <Stack key={p.id} gap={6}>
                         <Text size="sm" fw={600} c="edr-text">
                           {humanize(p.type)} · {p.reference}
                         </Text>
                         {(p.licenseFiles ?? []).map((f) => (
-                          <Group key={f.url} gap={6} wrap="nowrap">
+                          <Group key={f.id} gap={8} wrap="nowrap">
                             <Paperclip size={13} className="text-edr-muted" />
                             <Anchor
                               component="button"
@@ -692,16 +757,37 @@ export default function CustomerDetailPage() {
                               onClick={() =>
                                 view({
                                   name: f.name,
-                                  url: f.url,
+                                  url: fileViewUrl(f.id),
                                   mimeType: f.mimeType,
                                 })
                               }
                               size="xs"
+                              style={{
+                                textDecoration:
+                                  f.status === "pending_remove"
+                                    ? "line-through"
+                                    : undefined,
+                              }}
                             >
                               {f.name}
                             </Anchor>
+                            {f.status === "pending_add" && (
+                              <Badge size="xs" color="yellow" variant="light">
+                                Pending approval
+                              </Badge>
+                            )}
+                            {f.status === "pending_remove" && (
+                              <Badge size="xs" color="red" variant="light">
+                                Removal pending
+                              </Badge>
+                            )}
                           </Group>
                         ))}
+                        {(p.licenseFiles ?? []).length === 0 && (
+                          <Text size="xs" c="dimmed">
+                            No license documents.
+                          </Text>
+                        )}
                       </Stack>
                     ))}
                   </Stack>
@@ -723,9 +809,9 @@ export default function CustomerDetailPage() {
               error={
                 paymentsQuery.isError
                   ? {
-                      message: "Failed to load payments.",
-                      onRetry: () => void paymentsQuery.refetch(),
-                    }
+                    message: "Failed to load payments.",
+                    onRetry: () => void paymentsQuery.refetch(),
+                  }
                   : undefined
               }
             />
@@ -746,9 +832,9 @@ export default function CustomerDetailPage() {
                 error={
                   invoicesQuery.isError
                     ? {
-                        message: "Failed to load invoices.",
-                        onRetry: () => void invoicesQuery.refetch(),
-                      }
+                      message: "Failed to load invoices.",
+                      onRetry: () => void invoicesQuery.refetch(),
+                    }
                     : undefined
                 }
                 pagination={{
diff --git a/apps/edr-freight-web/backoffice/src/services/api.ts b/apps/edr-freight-web/backoffice/src/services/api.ts
index 7b844e93e..c04c67169 100644
--- a/apps/edr-freight-web/backoffice/src/services/api.ts
+++ b/apps/edr-freight-web/backoffice/src/services/api.ts
@@ -3,6 +3,7 @@ import type { FleetResourceSlug } from "@/pages/fleet/config/resources";
 import type { BookingDetail } from "@/types/booking";
 import type {
   Company,
+  CompanyChangeRequest,
   CompanyListFilter,
   CompanyProfile,
   CompanyStats,
@@ -2265,13 +2266,13 @@ export const api = {
     ),
 
     setProfileStatus: endpoint<
-      { profileId: string; status: ProfileStatus },
+      { profileId: string; status: ProfileStatus; note?: string },
       CompanyProfile
     >(
       "customers",
       "setProfileStatus",
-      ({ profileId, status }) =>
-        customersService.setProfileStatus(profileId, status),
+      ({ profileId, status, note }) =>
+        customersService.setProfileStatus(profileId, status, note),
       undefined,
       (_input, data) => [
         QUERY_KEYS.CUSTOMERS.byId(data.companyId),
@@ -2279,6 +2280,37 @@ export const api = {
       ],
     ),
 
+    changeRequests: endpoint<{ id: string }, CompanyChangeRequest[]>(
+      "customers",
+      "changeRequests",
+      ({ id }) => customersService.changeRequests(id),
+      ({ id }) => QUERY_KEYS.CUSTOMERS.changeRequests(id),
+    ),
+
+    approveChangeRequest: endpoint<{ id: string }, CompanyChangeRequest>(
+      "customers",
+      "approveChangeRequest",
+      ({ id }) => customersService.approveChangeRequest(id),
+      undefined,
+      (_input, data) => [
+        QUERY_KEYS.CUSTOMERS.changeRequests(data.companyId),
+        QUERY_KEYS.CUSTOMERS.byId(data.companyId),
+        QUERY_KEYS.CUSTOMERS.ROOT,
+      ],
+    ),
+
+    rejectChangeRequest: endpoint<{ id: string; note: string }, CompanyChangeRequest>(
+      "customers",
+      "rejectChangeRequest",
+      ({ id, note }) => customersService.rejectChangeRequest(id, note),
+      undefined,
+      (_input, data) => [
+        QUERY_KEYS.CUSTOMERS.changeRequests(data.companyId),
+        QUERY_KEYS.CUSTOMERS.byId(data.companyId),
+        QUERY_KEYS.CUSTOMERS.ROOT,
+      ],
+    ),
+
     setCompanyStatus: endpoint<{ companyId: string; status: string }, unknown>(
       "customers",
       "setCompanyStatus",
diff --git a/apps/edr-freight-web/backoffice/src/services/customers.service.ts b/apps/edr-freight-web/backoffice/src/services/customers.service.ts
index 9ac20093c..cafe0aece 100644
--- a/apps/edr-freight-web/backoffice/src/services/customers.service.ts
+++ b/apps/edr-freight-web/backoffice/src/services/customers.service.ts
@@ -2,6 +2,7 @@ import { api as apiClient } from "@/auth/http";
 import { URL_CONSTANTS } from "@/constants/URLS";
 import type {
   Company,
+  CompanyChangeRequest,
   CompanyListFilter,
   CompanyProfile,
   CompanyStats,
@@ -80,11 +81,15 @@ export const customersService = {
       .then((r) => r.data);
   },
 
-  setProfileStatus(profileId: string, status: ProfileStatus): Promise<CompanyProfile> {
+  setProfileStatus(
+    profileId: string,
+    status: ProfileStatus,
+    note?: string,
+  ): Promise<CompanyProfile> {
     return apiClient
       .patch<CompanyProfile>(
         URL_CONSTANTS.COMPANIES.PROFILE_STATUS(profileId),
-        { status },
+        { status, note },
       )
       .then((r) => r.data);
   },
@@ -95,4 +100,32 @@ export const customersService = {
       .patch(URL_CONSTANTS.COMPANIES.BY_ID(companyId), { status })
       .then((r) => r.data);
   },
+
+  /** List a company's profile-edit change requests (newest first). */
+  changeRequests(companyId: string): Promise<CompanyChangeRequest[]> {
+    return apiClient
+      .get<CompanyChangeRequest[]>(
+        URL_CONSTANTS.COMPANIES.CHANGE_REQUESTS(companyId),
+      )
+      .then((r) => r.data);
+  },
+
+  /** Approve a pending change request — applies the proposed changes. */
+  approveChangeRequest(id: string): Promise<CompanyChangeRequest> {
+    return apiClient
+      .post<CompanyChangeRequest>(
+        URL_CONSTANTS.COMPANIES.CHANGE_REQUEST_APPROVE(id),
+      )
+      .then((r) => r.data);
+  },
+
+  /** Reject a pending change request with a note. */
+  rejectChangeRequest(id: string, note: string): Promise<CompanyChangeRequest> {
+    return apiClient
+      .post<CompanyChangeRequest>(
+        URL_CONSTANTS.COMPANIES.CHANGE_REQUEST_REJECT(id),
+        { note },
+      )
+      .then((r) => r.data);
+  },
 };
diff --git a/apps/edr-freight-web/backoffice/src/types/customer.ts b/apps/edr-freight-web/backoffice/src/types/customer.ts
index e92d75c89..8d76571d4 100644
--- a/apps/edr-freight-web/backoffice/src/types/customer.ts
+++ b/apps/edr-freight-web/backoffice/src/types/customer.ts
@@ -30,14 +30,24 @@ export type ProfileType =
   | "transporter";
 
 /** Mirrors backend `ProfileStatus`. */
-export type ProfileStatus = "active" | "pending" | "suspended" | "blacklisted";
+export type ProfileStatus =
+  | "active"
+  | "pending"
+  | "rejected"
+  | "suspended"
+  | "blacklisted";
 
-/** A business-license document uploaded for a company profile. */
+/** Review state of a business-license file (mirrors API ProfileLicenseFileView). */
+export type LicenseFileStatus = "live" | "pending_add" | "pending_remove";
+
+/** A business-license document uploaded for a company profile (FileRecord-backed). */
 export interface LicenseFile {
+  id: string;
   name: string;
-  url: string;
   size: number;
-  mimeType?: string;
+  mimeType: string;
+  /** `live` = approved; `pending_add`/`pending_remove` = awaiting review. */
+  status: LicenseFileStatus;
 }
 
 /** A single role a company is registered for, with its reference code. */
@@ -52,6 +62,39 @@ export interface CompanyProfile {
   /** Business-license documents uploaded for this profile. */
   licenseFiles?: LicenseFile[];
   attributes?: Record<string, unknown> | null;
+  /** Reviewer note when the role is rejected. */
+  reviewNote?: string | null;
+  createdAt: string;
+  updatedAt: string;
+}
+
+/** Lifecycle of a staged customer profile-edit review. */
+export type ChangeRequestStatus = "pending" | "approved" | "rejected";
+
+/** A staged business-license add/remove on one profile, awaiting review. */
+export interface LicenseChangeIntent {
+  profileId: string;
+  op: "add" | "remove";
+  fileId: string;
+  fileName?: string;
+}
+
+/**
+ * A staged profile-edit change request. The customer's settings edits land here
+ * (pending) until a reviewer approves (applies them) or rejects (with a note).
+ */
+export interface CompanyChangeRequest {
+  id: string;
+  companyId: string;
+  status: ChangeRequestStatus;
+  /** Proposed field values (the diff payload vs. the live company). */
+  snapshot: Record<string, unknown>;
+  documentFileIds: string[];
+  /** Staged business-license add/remove intents attached to this request. */
+  licenseChanges: LicenseChangeIntent[];
+  note: string | null;
+  submittedAt: string | null;
+  reviewedAt: string | null;
   createdAt: string;
   updatedAt: string;
 }
diff --git a/apps/edr-freight-web/backoffice/src/utils/result.ts b/apps/edr-freight-web/backoffice/src/utils/result.ts
index 3e9627445..54104442c 100644
--- a/apps/edr-freight-web/backoffice/src/utils/result.ts
+++ b/apps/edr-freight-web/backoffice/src/utils/result.ts
@@ -8,6 +8,32 @@ export type ApiError = {
   statusCode?: number;
 };
 
+/**
+ * Backend errors arrive as snake_case i18n-style codes (e.g.
+ * "unable_to_log_in"). Map the known ones to friendly copy and prettify
+ * anything else so raw codes never reach the UI. `code` stays raw for
+ * programmatic checks.
+ */
+const API_ERROR_MESSAGES: Record<string, string> = {
+  unable_to_log_in: "Incorrect email or password.",
+  invalid_refresh_token: "Your session has expired. Please sign in again.",
+  session_expired: "Your session has expired. Please sign in again.",
+  session_not_found: "Your session has expired. Please sign in again.",
+  user_not_found: "No account found for these credentials.",
+};
+
+const SNAKE_CASE_CODE = /^[a-z0-9]+(?:_[a-z0-9]+)+$/;
+
+function humanizeApiMessage(raw: string): string {
+  const known = API_ERROR_MESSAGES[raw];
+  if (known) return known;
+  if (SNAKE_CASE_CODE.test(raw)) {
+    const text = raw.replaceAll("_", " ");
+    return `${text.charAt(0).toUpperCase()}${text.slice(1)}.`;
+  }
+  return raw;
+}
+
 export function extractApiError(err: unknown): ApiError {
   if (err && typeof err === "object") {
     const obj = err as Record<string, unknown>;
@@ -16,8 +42,12 @@ export function extractApiError(err: unknown): ApiError {
       const statusCode = response.status as number | undefined;
       const data = response.data as Record<string, unknown> | undefined;
       return {
-        code: (data?.error as string) || (data?.message as string) || "api_error",
-        message: (data?.message as string) || (data?.error as string) || "An unexpected error occurred",
+        code: (data?.message as string) || (data?.error as string) || "api_error",
+        message: humanizeApiMessage(
+          (data?.message as string) ||
+            (data?.error as string) ||
+            "An unexpected error occurred",
+        ),
         statusCode,
       };
     }
diff --git a/apps/edr-freight-web/portal/src/App.tsx b/apps/edr-freight-web/portal/src/App.tsx
index 7567c485d..697c2f89c 100644
--- a/apps/edr-freight-web/portal/src/App.tsx
+++ b/apps/edr-freight-web/portal/src/App.tsx
@@ -24,6 +24,10 @@ import OnboardingResumeBanner, {
 } from "./components/onboarding/OnboardingResumeBanner";
 import OnboardingWizardDialog from "./components/onboarding/OnboardingWizardDialog";
 import useAuth from "./hooks/useAuth";
+import {
+  startTokenRefreshScheduler,
+  stopTokenRefreshScheduler,
+} from "./utils/refreshScheduler";
 import EDRFreightLandingPage from "./pages/EDRFreightLandingPage";
 import MyPortalPage from "./pages/MyPortalPage";
 import MySignaturePage from "./pages/MySignaturePage";
@@ -212,7 +216,20 @@ const sidebarItems: SidebarItem[] = [
 const App = () => {
   const navigate = useNavigate();
   const location = useLocation();
-  const { user, company, companyType, createProfileAndSwitch } = useAuth();
+  const { user, company, companyType, createProfileAndSwitch, isAuthenticated } =
+    useAuth();
+
+  // Keep the server session alive while a user is logged in. Runs after
+  // login, signup, and page-reload bootstrap alike.
+  useEffect(() => {
+    if (!isAuthenticated) {
+      stopTokenRefreshScheduler();
+      return;
+    }
+
+    startTokenRefreshScheduler();
+    return stopTokenRefreshScheduler;
+  }, [isAuthenticated]);
 
   const displayName = user?.name?.en || user?.username || user?.email || "User";
   const userEmail = user?.email;
diff --git a/apps/edr-freight-web/portal/src/components/onboarding/OnboardingResumeBanner.tsx b/apps/edr-freight-web/portal/src/components/onboarding/OnboardingResumeBanner.tsx
index d0024c6f6..21d4d0746 100644
--- a/apps/edr-freight-web/portal/src/components/onboarding/OnboardingResumeBanner.tsx
+++ b/apps/edr-freight-web/portal/src/components/onboarding/OnboardingResumeBanner.tsx
@@ -1,5 +1,6 @@
 import { useQuery } from "@tanstack/react-query";
-import { ArrowRight, Clock } from "lucide-react";
+import { Link } from "react-router-dom";
+import { AlertTriangle, ArrowRight, Clock } from "lucide-react";
 import { api } from "@/services/api";
 import useAuth from "@/hooks/useAuth";
 import type { OnboardingRequirements } from "@/services/companies.service";
@@ -148,16 +149,74 @@ export default function OnboardingResumeBanner({
 }
 
 /**
- * Shown once onboarding is submitted but the company's operational profiles are
- * still being reviewed. Communicates that approval is per-profile and that
- * bookings unlock as each profile is cleared. Self-hides when nothing is pending.
+ * Post-onboarding review banner. Surfaces (in priority order):
+ *  1. A pending profile-edit review — the whole account is locked until an admin
+ *     approves the submitted changes.
+ *  2. A rejected profile-edit review — links to Settings to amend & resubmit.
+ *  3. Per-operational-profile approval — bookings unlock as each role clears.
+ * Self-hides when there's nothing outstanding.
  */
 export function AccountReviewBanner() {
-  const { company } = useAuth();
+  const { company, reviewStatus, reviewNote } = useAuth();
   const profiles = company?.company?.companyProfiles ?? [];
   const pending = profiles.filter((p) => p.status === "pending");
   const approved = profiles.filter((p) => p.status === "active");
 
+  // 1. Profile-edit review pending — the account-wide lock.
+  if (reviewStatus === "pending") {
+    return (
+      <div className="border-b border-amber-200 bg-amber-50 px-6 py-3">
+        <div className="mx-auto flex max-w-6xl items-center gap-3">
+          <span className="flex h-9 w-9 shrink-0 items-center justify-center rounded-full bg-amber-100 text-amber-700">
+            <Clock size={18} />
+          </span>
+          <span className="flex flex-col gap-0.5">
+            <span className="text-sm font-semibold text-amber-900">
+              Your profile changes are under review
+            </span>
+            <span className="text-xs text-amber-800">
+              Editing and creating new contracts or bookings is paused until an
+              administrator approves your submitted changes.
+            </span>
+          </span>
+        </div>
+      </div>
+    );
+  }
+
+  // 2. Profile-edit review rejected — prompt to fix & resubmit.
+  if (reviewStatus === "rejected") {
+    return (
+      <div className="border-b border-red-200 bg-red-50 px-6 py-3">
+        <div className="mx-auto flex max-w-6xl flex-wrap items-center justify-between gap-3">
+          <div className="flex items-center gap-3">
+            <span className="flex h-9 w-9 shrink-0 items-center justify-center rounded-full bg-red-100 text-red-700">
+              <AlertTriangle size={18} />
+            </span>
+            <span className="flex flex-col gap-0.5">
+              <span className="text-sm font-semibold text-red-900">
+                Your recent changes were not approved
+              </span>
+              <span className="text-xs text-red-800">
+                {reviewNote
+                  ? `Reviewer note: ${reviewNote}`
+                  : "Please update your details and resubmit for review."}
+              </span>
+            </span>
+          </div>
+          <Link
+            to="/settings"
+            className="inline-flex items-center gap-2 rounded-lg bg-red-600 px-4 py-2 text-sm font-semibold text-white shadow-sm transition-transform hover:scale-[1.02]"
+          >
+            Review &amp; resubmit
+            <ArrowRight size={16} />
+          </Link>
+        </div>
+      </div>
+    );
+  }
+
+  // 3. Per-operational-profile approval (existing behaviour).
   if (profiles.length === 0 || pending.length === 0) return null;
 
   const pendingLabel = pending
diff --git a/apps/edr-freight-web/portal/src/components/onboarding/RoleLicenseStep.tsx b/apps/edr-freight-web/portal/src/components/onboarding/RoleLicenseStep.tsx
index fa1061622..28829c193 100644
--- a/apps/edr-freight-web/portal/src/components/onboarding/RoleLicenseStep.tsx
+++ b/apps/edr-freight-web/portal/src/components/onboarding/RoleLicenseStep.tsx
@@ -4,6 +4,7 @@ import { Paperclip } from "lucide-react";
 import { SmartFileInput } from "@edr/ui-common";
 import type { IFileUploadSetting } from "@edr/types/freight";
 
+import { fileViewUrl } from "@/constants/apiConfig";
 import type { LicenseFile } from "@/services/companies.service";
 
 const ROLE_LABELS: Record<string, string> = {
@@ -107,10 +108,10 @@ export default function RoleLicenseStep({
             {hasExisting && (
               <Stack gap={4} mb="sm">
                 {profile.existingFiles.map((f) => (
-                  <Group key={f.url} gap={6} wrap="nowrap">
+                  <Group key={f.id} gap={6} wrap="nowrap">
                     <Paperclip size={13} className="text-edr-muted" />
                     <Anchor
-                      href={f.url}
+                      href={fileViewUrl(f.id)}
                       target="_blank"
                       rel="noopener noreferrer"
                       size="xs"
diff --git a/apps/edr-freight-web/portal/src/constants/URLS.ts b/apps/edr-freight-web/portal/src/constants/URLS.ts
index ac00e71a0..89a3d57e7 100644
--- a/apps/edr-freight-web/portal/src/constants/URLS.ts
+++ b/apps/edr-freight-web/portal/src/constants/URLS.ts
@@ -96,6 +96,13 @@ export const URL_CONSTANTS = {
     DOCUMENTS: (id: string) => `/api/companies/${id}/documents`,
     PROFILE_LICENSE: (profileId: string) =>
       `/api/companies/company-profiles/${profileId}/license`,
+    PROFILE_LICENSE_FILE: (profileId: string, fileId: string) =>
+      `/api/companies/company-profiles/${profileId}/license/${fileId}`,
+    PROFILE_LICENSE_REPLACE: (profileId: string, fileId: string) =>
+      `/api/companies/company-profiles/${profileId}/license/${fileId}/replace`,
+    PROFILE_CHANGE_REQUEST: "/api/companies/profile/change-request",
+    PROFILE_REAPPLY: (profileId: string) =>
+      `/api/companies/company-profiles/${profileId}/reapply`,
   },
 
   BOOKINGS: {
diff --git a/apps/edr-freight-web/portal/src/hooks/useAuth.ts b/apps/edr-freight-web/portal/src/hooks/useAuth.ts
index 9d17b1fed..0f6e98377 100644
--- a/apps/edr-freight-web/portal/src/hooks/useAuth.ts
+++ b/apps/edr-freight-web/portal/src/hooks/useAuth.ts
@@ -44,7 +44,21 @@ const useAuth = () => {
     api.companies.getInfo.queryOptions({
       enabled: !!authQuery.data?.id,
       retry: false,
-      staleTime: 10 * 60 * 1000,
+
+      staleTime(query) {
+        // Fast-poll while anything is awaiting a backoffice decision: an
+        // unapproved role, or a pending profile-edit review. This surfaces
+        // approvals/rejections to the portal within a minute.
+        if (
+          query.state.data?.review?.status === "pending" ||
+          query.state.data?.company?.companyProfiles?.find(
+            (p) => p.status !== "active",
+          )
+        )
+          return 60;
+
+        return 10 * 60 * 1000;
+      },
       refetchOnWindowFocus: false,
     }),
   );
@@ -166,6 +180,14 @@ const useAuth = () => {
   const activeProfileStatus = activeProfile?.status ?? null;
   const canBook = activeProfileStatus === "active";
 
+  // Profile-edit review: while a change request is pending the customer is
+  // locked out of editing and of creating new contracts/bookings; a rejected
+  // request surfaces the reviewer note so they can amend and resubmit.
+  const review = companyInfo?.review ?? null;
+  const reviewStatus = review?.status ?? null;
+  const reviewNote = review?.note ?? null;
+  const isUnderReview = reviewStatus === "pending";
+
   /** Refetch everything scoped to the active operational profile. */
   const invalidateScopedData = async () => {
     await Promise.all([
@@ -179,9 +201,7 @@ const useAuth = () => {
     ]);
   };
 
-  const switchMode = async (
-    type: ProfileTypeValue,
-  ): Promise<Result<void>> => {
+  const switchMode = async (type: ProfileTypeValue): Promise<Result<void>> => {
     try {
       await api.companies.setActiveMode.call({ type });
       await invalidateScopedData();
@@ -207,6 +227,19 @@ const useAuth = () => {
     }
   };
 
+  /** Resubmit a rejected operational role for approval, then refresh. */
+  const reapplyProfile = async (
+    profileId: string,
+  ): Promise<Result<void>> => {
+    try {
+      await api.companies.reapplyProfile.call({ profileId });
+      await invalidateScopedData();
+      return { success: true, data: undefined };
+    } catch (err) {
+      return { success: false, error: extractApiError(err) };
+    }
+  };
+
   const logout = async () => {
     try {
       await api.auth.logout.call();
@@ -239,10 +272,14 @@ const useAuth = () => {
     companyType,
     companyStatus,
     isCompanyApproved,
+    reviewStatus,
+    reviewNote,
+    isUnderReview,
     onboardingCompleted,
     onboardingStep,
     switchMode,
     createProfileAndSwitch,
+    reapplyProfile,
     login,
     signup,
     setPassword,
diff --git a/apps/edr-freight-web/portal/src/pages/SettingsPage.tsx b/apps/edr-freight-web/portal/src/pages/SettingsPage.tsx
index 8c3204123..2a8443812 100644
--- a/apps/edr-freight-web/portal/src/pages/SettingsPage.tsx
+++ b/apps/edr-freight-web/portal/src/pages/SettingsPage.tsx
@@ -1,11 +1,13 @@
 import { api } from "@/services/api";
 import type { ProfileResponse } from "@/types/profile";
 import {
+  Alert,
   Badge,
   Box,
   Card,
   Center,
   Container,
+  Fieldset,
   Group,
   Loader,
   Stack,
@@ -17,9 +19,11 @@ import {
 import { useQuery, useQueryClient } from "@tanstack/react-query";
 import {
   AlertCircle,
+  AlertTriangle,
   BadgeCheck,
   Briefcase,
   Building2,
+  Clock,
   FileCheck,
   Globe,
   ShieldCheck,
@@ -225,6 +229,9 @@ export default function SettingsPage() {
     );
   }
 
+  const reviewStatus = profile.reviewStatus ?? null;
+  const locked = reviewStatus === "pending";
+
   return (
     <Container size="xl" px="lg" py="xl">
       <Stack gap="xl">
@@ -239,6 +246,39 @@ export default function SettingsPage() {
           </Text>
         </div>
 
+        {reviewStatus === "pending" && (
+          <Alert
+            color="yellow"
+            variant="light"
+            icon={<Clock size={18} />}
+            title="Changes submitted for review"
+          >
+            Your recent changes are awaiting administrator approval. Editing is
+            disabled until the review is complete — you'll be notified once it's
+            approved or if any changes are requested.
+          </Alert>
+        )}
+        {reviewStatus === "rejected" && (
+          <Alert
+            color="red"
+            variant="light"
+            icon={<AlertTriangle size={18} />}
+            title="Changes were not approved"
+          >
+            <Stack gap={4}>
+              {profile.reviewNote && (
+                <Text size="sm">
+                  <strong>Reviewer note:</strong> {profile.reviewNote}
+                </Text>
+              )}
+              <Text size="sm">
+                Please update the details below and save again to resubmit for
+                review.
+              </Text>
+            </Stack>
+          </Alert>
+        )}
+
         <Tabs
           value={tab}
           onChange={(value) => value && setTab(value as SettingsTab)}
@@ -269,20 +309,33 @@ export default function SettingsPage() {
             ))}
           </Tabs.List>
 
+          {/* While a change request is pending, every panel's inputs + submit
+              buttons are disabled via the native fieldset; tab switching stays
+              enabled so the customer can still review what they submitted. */}
           <Tabs.Panel value="company">
-            <TabCompanyProfile mode="edit" profile={profile} />
+            <Fieldset disabled={locked} variant="unstyled" p={0}>
+              <TabCompanyProfile mode="edit" profile={profile} />
+            </Fieldset>
           </Tabs.Panel>
           <Tabs.Panel value="contact">
-            <TabContactPerson profile={profile} mode="edit" />
+            <Fieldset disabled={locked} variant="unstyled" p={0}>
+              <TabContactPerson profile={profile} mode="edit" />
+            </Fieldset>
           </Tabs.Panel>
           <Tabs.Panel value="gm">
-            <TabGeneralManager profile={profile} mode="edit" />
+            <Fieldset disabled={locked} variant="unstyled" p={0}>
+              <TabGeneralManager profile={profile} mode="edit" />
+            </Fieldset>
           </Tabs.Panel>
           <Tabs.Panel value="poa">
-            <TabPowerOfAttorney profile={profile} mode="edit" />
+            <Fieldset disabled={locked} variant="unstyled" p={0}>
+              <TabPowerOfAttorney profile={profile} mode="edit" />
+            </Fieldset>
           </Tabs.Panel>
           <Tabs.Panel value="documents">
-            <TabDocuments profile={profile} mode="edit" />
+            <Fieldset disabled={locked} variant="unstyled" p={0}>
+              <TabDocuments profile={profile} mode="edit" />
+            </Fieldset>
           </Tabs.Panel>
         </Tabs>
       </Stack>
diff --git a/apps/edr-freight-web/portal/src/pages/accounts/SignupPage.tsx b/apps/edr-freight-web/portal/src/pages/accounts/SignupPage.tsx
index 1b13f7cfc..5746eefd5 100644
--- a/apps/edr-freight-web/portal/src/pages/accounts/SignupPage.tsx
+++ b/apps/edr-freight-web/portal/src/pages/accounts/SignupPage.tsx
@@ -242,270 +242,259 @@ export default function SignupPage() {
 
   return (
     <AuthShell
-      tagline= "Smart Freight Operations"
-  taglineBody = "Join EDR Freight to manage shipments, track consignments, and streamline logistics workflows across Ethiopia and Djibouti."
+      tagline="Smart Freight Operations"
+      taglineBody="Join EDR Freight to manage shipments, track consignments, and streamline logistics workflows across Ethiopia and Djibouti."
     >
-    <div className="flex w-full flex-col" >
-      { stage === "form" ? (
-        <form
-            onSubmit= { handleSubmit(requestOtp) }
-            className = "flex w-full flex-col"
-    >
-    <div className="mb-4 space-y-1.5 text-center sm:mb-5" >
-      <h1 className="text-xl font-bold tracking-tight text-gray-900 sm:text-2xl" >
-        Create account
-          </h1>
-          < p className = "text-sm leading-relaxed text-gray-500" >
-            Register to access EDR Freight services.
+      <div className="flex w-full flex-col">
+        {stage === "form" ? (
+          <form
+            onSubmit={handleSubmit(requestOtp)}
+            className="flex w-full flex-col"
+          >
+            <div className="mb-4 space-y-1.5 text-center sm:mb-5">
+              <h1 className="text-xl font-bold tracking-tight text-gray-900 sm:text-2xl">
+                Create account
+              </h1>
+              <p className="text-sm leading-relaxed text-gray-500">
+                Register to access EDR Freight services.
               </p>
-              </div>
+            </div>
 
-              < Stack gap = "sm" >
-                <SimpleGrid cols={ { base: 1, sm: 2 } } spacing = "md" >
-                  <TextInput
+            <Stack gap="sm">
+              <SimpleGrid cols={{ base: 1, sm: 2 }} spacing="md">
+                <TextInput
                   label="First name"
-  placeholder = "John"
-  required
-  disabled = { sending }
-  error = { errors.firstName?.en?.message }
-  {...register("firstName.en") }
+                  placeholder="John"
+                  required
+                  disabled={sending}
+                  error={errors.firstName?.en?.message}
+                  {...register("firstName.en")}
                 />
-    < TextInput
-  label = "Last name"
-  placeholder = "Doe"
-  required
-  disabled = { sending }
-  error = { errors.lastName?.en?.message }
-  {...register("lastName.en") }
+                <TextInput
+                  label="Last name"
+                  placeholder="Doe"
+                  required
+                  disabled={sending}
+                  error={errors.lastName?.en?.message}
+                  {...register("lastName.en")}
                 />
-    </SimpleGrid>
+              </SimpleGrid>
 
-    < TextInput
-  label = "Email"
-  type = "email"
-  placeholder = "john@example.com"
-  required
-  disabled = { sending }
-  error = { errors.email?.message }
-  {...register("email") }
+              <TextInput
+                label="Email"
+                type="email"
+                placeholder="john@example.com"
+                required
+                disabled={sending}
+                error={errors.email?.message}
+                {...register("email")}
               />
 
-    < ControlledPhoneField
-  control = { control }
-  name = "phone"
-  label = "Phone"
-  required
-  disabled = { sending }
-    />
+              <ControlledPhoneField
+                control={control}
+                name="phone"
+                label="Phone"
+                required
+                disabled={sending}
+              />
 
-    <div className="space-y-1.5" >
-      <Text size="sm" fw = { 500} c = "edr-text" >
-        Send verification code via
-          </Text>
-          < SegmentedControl
-  fullWidth
-  disabled = { sending }
-  value = { channel }
-  onChange = {(v) => setChannel(v as OtpChannel)
-}
-data = {
-  [
-  {
-    value: "phone",
-    label: (
-      <span className= "flex items-center justify-center gap-1.5" >
-      <Smartphone size={ 14} /> Phone
-  </span>
+              <div className="space-y-1.5">
+                <Text size="sm" fw={500} c="edr-text">
+                  Send verification code via
+                </Text>
+                <SegmentedControl
+                  fullWidth
+                  disabled={sending}
+                  value={channel}
+                  onChange={(v) => setChannel(v as OtpChannel)}
+                  data={[
+                    {
+                      value: "phone",
+                      label: (
+                        <span className="flex items-center justify-center gap-1.5">
+                          <Smartphone size={14} /> Phone
+                        </span>
                       ),
-},
-{
-  value: "email",
-  label: (
-    <span className= "flex items-center justify-center gap-1.5" >
-    <Mail size={ 14 } /> Email
-      </span>
+                    },
+                    {
+                      value: "email",
+                      label: (
+                        <span className="flex items-center justify-center gap-1.5">
+                          <Mail size={14} /> Email
+                        </span>
                       ),
                     },
                   ]}
                 />
-  </div>
+              </div>
 
-  < div >
-  <PasswordInput
+              <div>
+                <PasswordInput
                   label="Password"
-placeholder = "Create a strong password"
-required
-disabled = { sending }
-error = { errors.password?.message }
-{...register("password") }
+                  placeholder="Create a strong password"
+                  required
+                  disabled={sending}
+                  error={errors.password?.message}
+                  {...register("password")}
                 />
-{
-  passwordValue.length > 0 ? (
-    <div className= "mt-2 space-y-1" >
-    {
-      passwordRequirements.map((req) => {
-        const met = req.test(passwordValue);
-        return (
-          <div
-                          key= { req.label }
-        className = "flex items-center gap-2"
-          >
-          <span
-                            className={
-          `flex h-4 w-4 shrink-0 items-center justify-center rounded-full ${met
-            ? "bg-primary text-primary-foreground"
-            : "bg-gray-200 text-gray-500"
-          }`
-        }
+                {passwordValue.length > 0 ? (
+                  <div className="mt-2 space-y-1">
+                    {passwordRequirements.map((req) => {
+                      const met = req.test(passwordValue);
+                      return (
+                        <div
+                          key={req.label}
+                          className="flex items-center gap-2"
+                        >
+                          <span
+                            className={`flex h-4 w-4 shrink-0 items-center justify-center rounded-full ${met
+                                ? "bg-primary text-primary-foreground"
+                                : "bg-gray-200 text-gray-500"
+                              }`}
                           >
-          {
-            met?(
-                              <Check className = "h-2.5 w-2.5" />
-                            ): (
-                <X className = "h-2.5 w-2.5" />
-                            )
-    }
-    </span>
-    < span
-                            className = {`text-xs ${met ? "text-primary" : "text-gray-500"}`
-}
+                            {met ? (
+                              <Check className="h-2.5 w-2.5" />
+                            ) : (
+                              <X className="h-2.5 w-2.5" />
+                            )}
+                          </span>
+                          <span
+                            className={`text-xs ${met ? "text-primary" : "text-gray-500"}`}
                           >
-  { req.label }
-  </span>
-  </div>
+                            {req.label}
+                          </span>
+                        </div>
                       );
                     })}
-</div>
+                  </div>
                 ) : null}
-</div>
+              </div>
 
-  < PasswordInput
-label = "Confirm password"
-placeholder = "Re-enter your password"
-required
-disabled = { sending }
-error = { errors.confirmPassword?.message }
-{...register("confirmPassword") }
+              <PasswordInput
+                label="Confirm password"
+                placeholder="Re-enter your password"
+                required
+                disabled={sending}
+                error={errors.confirmPassword?.message}
+                {...register("confirmPassword")}
               />
 
-{
-  error ? (
-    <Alert
-                  color= "red"
-                  variant = "light"
-  icon = {< AlertCircle size = { 18} />}
+              {error ? (
+                <Alert
+                  color="red"
+                  variant="light"
+                  icon={<AlertCircle size={18} />}
                 >
-  { error }
-  </Alert>
+                  {error}
+                </Alert>
               ) : null}
 
-<Button
+              <Button
                 type="submit"
-color = "edr-green"
-fullWidth
-loading = { sending }
-rightSection = {!sending ? <ArrowRight size={ 16 } /> : undefined}
+                color="edr-green"
+                fullWidth
+                loading={sending}
+                rightSection={!sending ? <ArrowRight size={16} /> : undefined}
               >
-  Continue
-  </Button>
+                Continue
+              </Button>
 
-  < p className = "text-center text-sm text-gray-500" >
-    Already have an account ? { " "}
-      < button
-                  type = "button"
-onClick = {() => navigate("/login")}
-className = "font-semibold text-primary hover:underline"
-  >
-  Sign In
-    </button>
-    </p>
-    </Stack>
-    </form>
-        ) : (
-  <Stack gap= "md" >
-  <div className="mb-1 flex justify-center" >
-    <span className="flex h-12 w-12 items-center justify-center rounded-full bg-primary/10 text-primary" >
-      <ShieldCheck size={ 22 } />
-        </span>
-        </div>
-        < div className = "space-y-1.5 text-center" >
-          <h1 className="text-xl font-bold tracking-tight text-gray-900 sm:text-2xl" >
-            Verify your { otpChannel === "email" ? "email" : "phone" }
-</h1>
-  < p className = "text-sm leading-relaxed text-gray-500" >
-    We sent a 6 - digit code to{ " " }
-<span className="font-medium text-gray-700" >
-  { otpChannel === "email"
-  ? maskEmail(pendingData?.email ?? "")
-  : maskPhone(pendingData?.phone ?? "")}
-</span>
-  .Enter it to finish creating your account.
+              <p className="text-center text-sm text-gray-500">
+                Already have an account ?{" "}
+                <button
+                  type="button"
+                  onClick={() => navigate("/login")}
+                  className="font-semibold text-primary hover:underline"
+                >
+                  Sign In
+                </button>
               </p>
-    </div>
+            </Stack>
+          </form>
+        ) : (
+          <Stack gap="md">
+            <div className="mb-1 flex justify-center">
+              <span className="flex h-12 w-12 items-center justify-center rounded-full bg-primary/10 text-primary">
+                <ShieldCheck size={22} />
+              </span>
+            </div>
+            <div className="space-y-1.5 text-center">
+              <h1 className="text-xl font-bold tracking-tight text-gray-900 sm:text-2xl">
+                Verify your {otpChannel === "email" ? "email" : "phone"}
+              </h1>
+              <p className="text-sm leading-relaxed text-gray-500">
+                We sent a 6 - digit code to{" "}
+                <span className="font-medium text-gray-700">
+                  {otpChannel === "email"
+                    ? maskEmail(pendingData?.email ?? "")
+                    : maskPhone(pendingData?.phone ?? "")}
+                </span>
+                .Enter it to finish creating your account.
+              </p>
+            </div>
 
-{
-  otpError ? (
-    <Alert
-                color= "red"
-                variant = "light"
-  icon = {< AlertCircle size = { 18} />}
+            {otpError ? (
+              <Alert
+                color="red"
+                variant="light"
+                icon={<AlertCircle size={18} />}
               >
-  { otpError }
-  </Alert>
+                {otpError}
+              </Alert>
             ) : null}
 
-<Stack gap={ 6 } align = "center" >
-  <Text size="sm" fw = { 500} c = "edr-text" >
-    Verification code
-      </Text>
-      < PinInput
-length = { 6}
-type = "number"
-oneTimeCode
-value = { otpCode }
-placeholder = "0"
-disabled = { verifying }
-styles = {{ input: { textAlign: "center" } }}
-onChange = { setOtpCode }
-  />
-  </Stack>
+            <Stack gap={6} align="center">
+              <Text size="sm" fw={500} c="edr-text">
+                Verification code
+              </Text>
+              <PinInput
+                length={6}
+                type="number"
+                oneTimeCode
+                value={otpCode}
+                placeholder="0"
+                disabled={verifying}
+                styles={{ input: { textAlign: "center" } }}
+                onChange={setOtpCode}
+              />
+            </Stack>
 
-  < Button
-color = "edr-green"
-fullWidth
-loading = { verifying }
-disabled = { verifying || otpCode.trim().length !== 6}
-onClick = { confirmOtp }
-  >
-  Verify & amp; create account
-    </Button>
+            <Button
+              color="edr-green"
+              fullWidth
+              loading={verifying}
+              disabled={verifying || otpCode.trim().length !== 6}
+              onClick={confirmOtp}
+            >
+              Verify & create account
+            </Button>
 
-    < div className = "flex items-center justify-between" >
-      <Button
+            <div className="flex items-center justify-between">
+              <Button
                 variant="subtle"
-color = "gray"
-leftSection = {< ArrowLeft size = { 14} />}
-disabled = { sending || verifying}
-onClick = {() => {
-  setStage("form");
-  setOtpError(null);
-}}
+                color="gray"
+                leftSection={<ArrowLeft size={14} />}
+                disabled={sending || verifying}
+                onClick={() => {
+                  setStage("form");
+                  setOtpError(null);
+                }}
               >
-  Back
-  </Button>
-  < Button
-variant = "subtle"
-color = "edr-green"
-leftSection = {< RotateCw size = { 14} />}
-disabled = { resendIn > 0 || sending || verifying}
-onClick = { resendOtp }
-  >
-  { resendIn > 0 ? `Resend in ${resendIn}s` : "Resend code"}
-</Button>
-  </div>
-  </Stack>
+                Back
+              </Button>
+              <Button
+                variant="subtle"
+                color="edr-green"
+                leftSection={<RotateCw size={14} />}
+                disabled={resendIn > 0 || sending || verifying}
+                onClick={resendOtp}
+              >
+                {resendIn > 0 ? `Resend in ${resendIn}s` : "Resend code"}
+              </Button>
+            </div>
+          </Stack>
         )}
-</div>
-  </AuthShell>
+      </div>
+    </AuthShell>
   );
 }
diff --git a/apps/edr-freight-web/portal/src/pages/bookings/new-booking-form/step-documents.tsx b/apps/edr-freight-web/portal/src/pages/bookings/new-booking-form/step-documents.tsx
index e0ae67384..880efb846 100644
--- a/apps/edr-freight-web/portal/src/pages/bookings/new-booking-form/step-documents.tsx
+++ b/apps/edr-freight-web/portal/src/pages/bookings/new-booking-form/step-documents.tsx
@@ -87,7 +87,7 @@ export function StepDocuments({ form }: { form: BookingForm }) {
           </Text>
           {onboardingDocs.map((doc, i) => (
             <Group
-              key={`${doc.url}-${i}`}
+              key={`${doc.id}-${i}`}
               gap={12}
               align="center"
               wrap="nowrap"
diff --git a/apps/edr-freight-web/portal/src/pages/contracts/NewContractPage.tsx b/apps/edr-freight-web/portal/src/pages/contracts/NewContractPage.tsx
index c443bf3b9..9b24d3b8b 100644
--- a/apps/edr-freight-web/portal/src/pages/contracts/NewContractPage.tsx
+++ b/apps/edr-freight-web/portal/src/pages/contracts/NewContractPage.tsx
@@ -144,6 +144,18 @@ export default function NewContractPage({
     );
   }
 
+  // Profile changes pending review lock out new contract creation too.
+  if (!auth.isPending && auth.isUnderReview) {
+    return (
+      <GateNotice
+        title="Profile Changes Under Review"
+        body="Your recent profile changes are awaiting administrator approval. Creating contracts is paused until the review is complete."
+        actionLabel="Back to Contracts"
+        onAction={() => navigate("/contracts")}
+      />
+    );
+  }
+
   const [pricingData, setPricingData] =
     useState<GenerateContractPriceResponse | null>(null);
   // In edit mode the contract already exists, so seed its id — this makes
@@ -191,14 +203,18 @@ export default function NewContractPage({
         contractId = contract.id;
       }
 
-      const pricing = await api.contracts.generatePrice.call({ id: contractId });
+      const pricing = await api.contracts.generatePrice.call({
+        id: contractId,
+      });
       return { contractId, pricing, mode };
     },
     onSuccess: ({ contractId, pricing, mode }) => {
       setPriceContractId(contractId);
       setPricingData(pricing);
       setPriceModalMode(mode);
-      queryClient.invalidateQueries({ queryKey: api.contracts.list.queryKey() });
+      queryClient.invalidateQueries({
+        queryKey: api.contracts.list.queryKey(),
+      });
     },
   });
 
@@ -214,7 +230,9 @@ export default function NewContractPage({
       }
       clearContractDraft();
       setPriceModalMode(null);
-      queryClient.invalidateQueries({ queryKey: api.contracts.list.queryKey() });
+      queryClient.invalidateQueries({
+        queryKey: api.contracts.list.queryKey(),
+      });
       navigate("/contracts");
     },
   });
@@ -228,7 +246,9 @@ export default function NewContractPage({
       clearContractDraft();
       setPriceChangeResult(null);
       setPriceModalMode(null);
-      queryClient.invalidateQueries({ queryKey: api.contracts.list.queryKey() });
+      queryClient.invalidateQueries({
+        queryKey: api.contracts.list.queryKey(),
+      });
       navigate("/contracts");
     },
   });
@@ -242,7 +262,9 @@ export default function NewContractPage({
       clearContractDraft();
       setPriceModalMode(null);
       setPriceContractId(null);
-      queryClient.invalidateQueries({ queryKey: api.contracts.list.queryKey() });
+      queryClient.invalidateQueries({
+        queryKey: api.contracts.list.queryKey(),
+      });
       navigate("/contracts");
     },
   });
@@ -325,6 +347,17 @@ export default function NewContractPage({
       m.set(p.type, p.status);
     return m;
   }, [auth.company]);
+  // Full profile per type, so the awaiting/rejected modal can show the reviewer
+  // note and offer a reapply for a rejected role.
+  const profileByType = useMemo(() => {
+    const m = new Map<
+      string,
+      { id: string; status: string; reviewNote?: string | null }
+    >();
+    for (const p of auth.company?.company?.companyProfiles ?? [])
+      m.set(p.type, { id: p.id, status: p.status, reviewNote: p.reviewNote });
+    return m;
+  }, [auth.company]);
   const profileTypes = useMemo(
     () => [...profileStatusByType.keys()],
     [profileStatusByType],
@@ -343,12 +376,14 @@ export default function NewContractPage({
   // badges. Intercity rides any customer profile, so always "approved".
   const operationStatus = useMemo(
     () =>
-      (op: OperationType): "approved" | "pending" | "missing" => {
+      (op: OperationType): "approved" | "pending" | "rejected" | "missing" => {
         if (op === "intercity") return "approved";
         const target = operationToProfileType(op, profileTypes);
         const status = profileStatusByType.get(target);
         if (!status) return "missing";
-        return status === "active" ? "approved" : "pending";
+        if (status === "active") return "approved";
+        if (status === "rejected") return "rejected";
+        return "pending";
       },
     [profileStatusByType, profileTypes],
   );
@@ -398,6 +433,17 @@ export default function NewContractPage({
     },
   });
 
+  // Resubmit a rejected operational role for approval (from the block modal).
+  const reapplyMutation = useMutation({
+    mutationFn: async (profileId: string) => {
+      const res = await auth.reapplyProfile(profileId);
+      if (!res.success) {
+        throw new Error(res.error?.message ?? "Failed to resubmit for approval");
+      }
+    },
+    onSuccess: () => setPendingApprovalProfile(null),
+  });
+
   const handleOperationSelect = (op: OperationType) => {
     // Intercity (domestic) runs on any existing customer profile — no switch.
     if (op === "intercity") return;
@@ -551,23 +597,23 @@ export default function NewContractPage({
         : {}),
       ...(serviceType?.includesFirstMile && data.firstMile.enabled
         ? {
-            firstMilePickupAddress: data.firstMile.pickUpAddress,
-            firstMilePickupLat: data.firstMile.lat ?? undefined,
-            firstMilePickupLng: data.firstMile.lng ?? undefined,
-          }
+          firstMilePickupAddress: data.firstMile.pickUpAddress,
+          firstMilePickupLat: data.firstMile.lat ?? undefined,
+          firstMilePickupLng: data.firstMile.lng ?? undefined,
+        }
         : {}),
       ...(serviceType?.includesLastMile && data.lastMile.enabled
         ? {
-            lastMileDeliveryAddress: data.lastMile.deliveryAddress,
-            lastMileDeliveryLat: data.lastMile.lat ?? undefined,
-            lastMileDeliveryLng: data.lastMile.lng ?? undefined,
-          }
+          lastMileDeliveryAddress: data.lastMile.deliveryAddress,
+          lastMileDeliveryLat: data.lastMile.lat ?? undefined,
+          lastMileDeliveryLng: data.lastMile.lng ?? undefined,
+        }
         : {}),
       ...(serviceType?.includesCustoms && data.customsClearingEnabled
         ? {
-            customsClearingEnabled: true,
-            customsClearingAgent: data.customsClearingAgent || undefined,
-          }
+          customsClearingEnabled: true,
+          customsClearingAgent: data.customsClearingAgent || undefined,
+        }
         : { customsClearingEnabled: false }),
       cargoScope,
       routes,
@@ -652,7 +698,12 @@ export default function NewContractPage({
         mb="lg"
       >
         <Box>
-          <Title order={1} fw={800} fz={26} style={{ letterSpacing: "-0.01em" }}>
+          <Title
+            order={1}
+            fw={800}
+            fz={26}
+            style={{ letterSpacing: "-0.01em" }}
+          >
             {isEdit ? "Edit Contract" : "New Contract"}
           </Title>
           <Text size="sm" c="edr-muted" mt={4}>
@@ -791,12 +842,12 @@ export default function NewContractPage({
                 errors={
                   showDocErrors
                     ? Object.fromEntries(
-                        missingRequiredDocKeys(
-                          editDocSettingQuery.data,
-                          editContract,
-                          editDocuments,
-                        ).map((k) => [k, "Required"]),
-                      )
+                      missingRequiredDocKeys(
+                        editDocSettingQuery.data,
+                        editContract,
+                        editDocuments,
+                      ).map((k) => [k, "Required"]),
+                    )
                     : {}
                 }
               />
@@ -814,9 +865,9 @@ export default function NewContractPage({
               pricing={
                 pricingData
                   ? {
-                      currency: pricingData.currency,
-                      lineItems: pricingData.lineItems,
-                    }
+                    currency: pricingData.currency,
+                    lineItems: pricingData.lineItems,
+                  }
                   : null
               }
               onSaveDraft={handleSaveDraft}
@@ -926,8 +977,8 @@ export default function NewContractPage({
                 Pricing schedule
               </Text>
               <Text size="xs" c="dimmed" mb="md">
-                Final amount is calculated at booking — quantities are unknown at
-                the contract stage.
+                Final amount is calculated at booking — quantities are unknown
+                at the contract stage.
               </Text>
               <Stack gap={10}>
                 {pricingData.lineItems.map((item) => (
@@ -1087,7 +1138,7 @@ export default function NewContractPage({
                 loading={confirmSubmitMutation.isPending}
                 onClick={() => confirmSubmitMutation.mutate()}
               >
-                Confirm &amp; submit
+                Confirm {"&"} submit
               </Button>
             </Group>
           </Stack>
@@ -1131,9 +1182,9 @@ export default function NewContractPage({
                 <Check size={18} />
               </Box>
               <Text size="sm" c="dimmed">
-                License submitted. Your {createTargetLabel.toLowerCase()} profile
-                is now awaiting staff approval. We'll notify you once it's
-                approved — then you can create this contract as{" "}
+                License submitted. Your {createTargetLabel.toLowerCase()}{" "}
+                profile is now awaiting staff approval. We'll notify you once
+                it's approved — then you can create this contract as{" "}
                 {createTargetLabel.toLowerCase()}.
               </Text>
             </Group>
@@ -1146,9 +1197,9 @@ export default function NewContractPage({
         ) : (
           <Stack gap="md">
             <Text size="sm" c="dimmed">
-              You don't have a {createTargetLabel.toLowerCase()} profile yet. Add
-              your business license to create one. It goes to staff for approval
-              before you can use it.
+              You don't have a {createTargetLabel.toLowerCase()} profile yet.
+              Add your business license to create one. It goes to staff for
+              approval before you can use it.
             </Text>
             <FileInput
               label="Business license"
@@ -1181,35 +1232,78 @@ export default function NewContractPage({
         )}
       </Modal>
 
-      {/* Awaiting-approval modal — the chosen operation maps to a profile that
-          exists but isn't approved yet. The select was already reverted. */}
-      <Modal
-        opened={pendingApprovalProfile !== null}
-        onClose={() => setPendingApprovalProfile(null)}
-        title="Awaiting approval"
-        centered
-        radius="lg"
-      >
-        <Stack gap="md">
-          <Text size="sm" c="dimmed">
-            Your{" "}
-            {pendingApprovalProfile
-              ? (PROFILE_TYPE_LABELS[pendingApprovalProfile] ??
-                pendingApprovalProfile)
-              : ""}{" "}
-            profile was submitted and is under staff review. You can start a
-            contract under it once it's approved.
-          </Text>
-          <Group justify="flex-end" gap="sm">
-            <Button
-              color="edr-green"
-              onClick={() => setPendingApprovalProfile(null)}
-            >
-              OK
-            </Button>
-          </Group>
-        </Stack>
-      </Modal>
+      {/* Awaiting-approval / rejected modal — the chosen operation maps to a
+          profile that exists but isn't active. The select was already reverted. */}
+      {(() => {
+        const target = pendingApprovalProfile
+          ? profileByType.get(pendingApprovalProfile)
+          : undefined;
+        const isRejected = target?.status === "rejected";
+        const label = pendingApprovalProfile
+          ? (PROFILE_TYPE_LABELS[pendingApprovalProfile] ??
+            pendingApprovalProfile)
+          : "";
+        return (
+          <Modal
+            opened={pendingApprovalProfile !== null}
+            onClose={() => setPendingApprovalProfile(null)}
+            title={isRejected ? "Profile not approved" : "Awaiting approval"}
+            centered
+            radius="lg"
+          >
+            <Stack gap="md">
+              {isRejected ? (
+                <>
+                  <Text size="sm" c="dimmed">
+                    Your {label} profile was not approved. Fix the issue below
+                    and resubmit it for review.
+                  </Text>
+                  {target?.reviewNote && (
+                    <Alert color="red" variant="light" radius="md">
+                      <Text size="sm">
+                        <strong>Reviewer note:</strong> {target.reviewNote}
+                      </Text>
+                    </Alert>
+                  )}
+                  <Group justify="flex-end" gap="sm">
+                    <Button
+                      variant="default"
+                      onClick={() => setPendingApprovalProfile(null)}
+                      disabled={reapplyMutation.isPending}
+                    >
+                      Close
+                    </Button>
+                    <Button
+                      color="edr-green"
+                      loading={reapplyMutation.isPending}
+                      onClick={() =>
+                        target && reapplyMutation.mutate(target.id)
+                      }
+                    >
+                      Resubmit for approval
+                    </Button>
+                  </Group>
+                </>
+              ) : (
+                <>
+                  <Text size="sm" c="dimmed">
+                    Your {label} profile was submitted and is under staff
+                    review. You can start a contract under it once it's approved.
+                  </Text>
+                  <Group justify="flex-end" gap="sm">
+                    <Button
+                      color="edr-green"
+                      onClick={() => setPendingApprovalProfile(null)}
+                    >
+                      OK
+                    </Button>
+                  </Group>
+                </>
+              )}
+            </Stack>
+          </Modal>
+        );
+      })()}
     </Box>
   );
 }
diff --git a/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step-documents.tsx b/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step-documents.tsx
index 34f8d92ea..86b6f61a2 100644
--- a/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step-documents.tsx
+++ b/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step-documents.tsx
@@ -156,7 +156,7 @@ export function StepDocuments({
           </Text>
           {onboardingDocs.map((doc, i) => (
             <Group
-              key={`${doc.url}-${i}`}
+              key={`${doc.id}-${i}`}
               gap={12}
               align="center"
               wrap="nowrap"
diff --git a/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step1-contract-type.tsx b/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step1-contract-type.tsx
index e37daea6c..19a441045 100644
--- a/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step1-contract-type.tsx
+++ b/apps/edr-freight-web/portal/src/pages/contracts/new-contract-form/step1-contract-type.tsx
@@ -43,7 +43,9 @@ export function Step1ContractType({
   allowedOperations: OperationType[];
   onOperationSelect?: (op: OperationType) => void;
   /** Approval state of the profile each operation maps to (for the badges). */
-  operationStatus?: (op: OperationType) => "approved" | "pending" | "missing";
+  operationStatus?: (
+    op: OperationType,
+  ) => "approved" | "pending" | "rejected" | "missing";
 }) {
   const contractType = form.watch("contractType");
 
@@ -221,6 +223,11 @@ export function Step1ContractType({
                         Pending
                       </Badge>
                     )}
+                    {status === "rejected" && (
+                      <Badge size="xs" color="red" variant="light" radius="sm">
+                        Rejected
+                      </Badge>
+                    )}
                     {status === "missing" && (
                       <Badge size="xs" color="gray" variant="light" radius="sm">
                         Add license
diff --git a/apps/edr-freight-web/portal/src/pages/settings/TabCompanyProfile.tsx b/apps/edr-freight-web/portal/src/pages/settings/TabCompanyProfile.tsx
index 995acc104..27011a9d7 100644
--- a/apps/edr-freight-web/portal/src/pages/settings/TabCompanyProfile.tsx
+++ b/apps/edr-freight-web/portal/src/pages/settings/TabCompanyProfile.tsx
@@ -34,6 +34,12 @@ export const COMPANY_PROFILE_SCHEMA = z.object({
   companyAddress: z.string().min(1, "Address is required"),
   tinNumber: z.string().length(10, "TIN must be exactly 10 digits"),
   fanNumber: z.string().length(16, "FAN must be exactly 16 digits"),
+  vatNumber: z
+    .string()
+    .trim()
+    .max(20, "VAT number is too long")
+    .optional()
+    .or(z.literal("")),
 });
 
 export type CompanyProfileFormData = z.infer<typeof COMPANY_PROFILE_SCHEMA>;
@@ -63,6 +69,7 @@ export default function TabCompanyProfile({
         companyAddress: profile.companyAddress ?? "",
         tinNumber: profile.tinNumber,
         fanNumber: profile.fanNumber ?? "",
+        vatNumber: profile.vatNumber ?? "",
       };
     }
     return {
@@ -73,6 +80,7 @@ export default function TabCompanyProfile({
       companyAddress: "",
       tinNumber: "",
       fanNumber: "",
+      vatNumber: "",
     };
   }, [profile]);
 
@@ -97,6 +105,7 @@ export default function TabCompanyProfile({
         companyAddress: data.companyAddress,
         tin: data.tinNumber,
         fanNumber: data.fanNumber,
+        vatNumber: data.vatNumber ?? "",
       };
 
       if (isCreate) {
@@ -223,6 +232,18 @@ export default function TabCompanyProfile({
               />
             </Grid.Col>
           </Grid>
+
+          <Grid>
+            <Grid.Col span={6}>
+              <TextInput
+                label="VAT Number (optional)"
+                placeholder="e.g. 0012345678"
+                maxLength={20}
+                error={errors.vatNumber?.message}
+                {...register("vatNumber")}
+              />
+            </Grid.Col>
+          </Grid>
         </Stack>
 
         <Group
diff --git a/apps/edr-freight-web/portal/src/pages/settings/TabDocuments.tsx b/apps/edr-freight-web/portal/src/pages/settings/TabDocuments.tsx
index 2b31559ce..9bd8d7ba9 100644
--- a/apps/edr-freight-web/portal/src/pages/settings/TabDocuments.tsx
+++ b/apps/edr-freight-web/portal/src/pages/settings/TabDocuments.tsx
@@ -1,11 +1,21 @@
 import { fileViewUrl } from "@/constants/apiConfig";
 import { api } from "@/services/api";
-import { companiesService } from "@/services/companies.service";
+import {
+  companiesService,
+  type CompanyProfileResponse,
+  type LicenseFileStatus,
+} from "@/services/companies.service";
 import { getMinFiles } from "@/types/fileUploadSettings";
 import type { ProfileResponse } from "@/types/profile";
-import { SmartFileInput, useFileViewer } from "@edr/ui-common";
 import {
-  // Anchor,
+  SmartFileInput,
+  useFileViewer,
+  type ViewableFile,
+} from "@edr/ui-common";
+import {
+  ActionIcon,
+  Anchor,
+  Badge,
   Button,
   Card,
   Center,
@@ -13,18 +23,23 @@ import {
   Stack,
   Text,
   Title,
+  Tooltip,
 } from "@mantine/core";
 import { useMutation, useQuery, useQueryClient } from "@tanstack/react-query";
 import {
   ArrowRight,
   CheckCircle2,
+  Clock,
   FileCheck,
+  FileText,
   Loader2,
   Paperclip,
+  RefreshCw,
+  Trash2,
   UploadCloud,
   XCircle,
 } from "lucide-react";
-import { useMemo, useState } from "react";
+import { useMemo, useRef, useState } from "react";
 
 const ROLE_LABELS: Record<string, string> = {
   importer: "Importer",
@@ -137,9 +152,7 @@ export default function TabDocuments({
     return errs;
   };
 
-  const licenseProfiles = profile.companyProfiles.filter(
-    (p) => p.licenseFiles && p.licenseFiles.length > 0,
-  );
+  const licenseProfiles = profile.companyProfiles;
 
   return (
     <>
@@ -246,24 +259,19 @@ export default function TabDocuments({
             <Title order={3}>Business licenses</Title>
           </Group>
           <Text c="edr-muted" size="sm" mb="lg">
-            License documents uploaded per operational profile
+            Add, replace or remove the license documents for each operational
+            profile. Changes are submitted to EDR for review before they take
+            effect.
           </Text>
 
-          <Stack gap="md">
+          <Stack gap="xl">
             {licenseProfiles.map((p) => (
-              <Stack key={p.id} gap={4}>
-                <Text size="sm" fw={600} c="edr-text">
-                  {ROLE_LABELS[p.type] ?? p.type} · {p.reference}
-                </Text>
-                {p.licenseFiles.map((f) => (
-                  <Group key={f.url} gap={6} wrap="nowrap">
-                    <Paperclip size={13} className="text-edr-muted" />
-                    <Text component="button" type="button" size="xs">
-                      {f.name}
-                    </Text>
-                  </Group>
-                ))}
-              </Stack>
+              <ProfileLicenseRow
+                key={p.id}
+                profile={p}
+                onViewFile={view}
+                reviewPending={profile.reviewStatus === "pending"}
+              />
             ))}
           </Stack>
         </Card>
@@ -273,3 +281,263 @@ export default function TabDocuments({
     </>
   );
 }
+
+const LICENSE_ACCEPT = ".pdf,.png,.jpg,.jpeg";
+
+function formatBytes(bytes: number): string {
+  if (!bytes) return "";
+  const units = ["B", "KB", "MB", "GB"];
+  const i = Math.floor(Math.log(bytes) / Math.log(1024));
+  return `${parseFloat((bytes / Math.pow(1024, i)).toFixed(1))} ${units[i]}`;
+}
+
+const STATUS_BADGE: Record<
+  LicenseFileStatus,
+  { label: string; color: string; bg: string; fg: string } | null
+> = {
+  live: null,
+  pending_add: {
+    label: "Pending approval",
+    color: "edr-amber",
+    bg: "var(--mantine-color-edr-amber-soft-0)",
+    fg: "var(--mantine-color-edr-amber-text-0)",
+  },
+  pending_remove: {
+    label: "Removal pending",
+    color: "edr-red",
+    bg: "var(--mantine-color-edr-red-soft-0)",
+    fg: "var(--mantine-color-edr-red-0)",
+  },
+};
+
+/**
+ * One operational profile's business-license documents. Lists each file (click
+ * to preview via the file proxy) with its review state, and lets the customer
+ * add / replace / remove files. Every mutation opens a change request the
+ * backoffice must approve; while one is open the parent locks this whole tab.
+ */
+function ProfileLicenseRow({
+  profile,
+  onViewFile,
+  reviewPending,
+}: {
+  profile: CompanyProfileResponse;
+  onViewFile: (file: ViewableFile) => void;
+  reviewPending: boolean;
+}) {
+  const queryClient = useQueryClient();
+  const addInputRef = useRef<HTMLInputElement>(null);
+  const replaceInputRef = useRef<HTMLInputElement>(null);
+  const replaceTargetId = useRef<string | null>(null);
+  const [error, setError] = useState<string | null>(null);
+
+  const invalidate = () => {
+    setError(null);
+    queryClient.invalidateQueries({
+      queryKey: api.companies.getProfile.queryKey(),
+    });
+  };
+
+  const addMutation = useMutation({
+    mutationFn: (files: File[]) =>
+      companiesService.uploadProfileLicense(profile.id, files),
+    onSuccess: invalidate,
+    onError: () => setError("Upload failed. Please try again."),
+  });
+  const replaceMutation = useMutation({
+    mutationFn: ({ fileId, file }: { fileId: string; file: File }) =>
+      companiesService.replaceProfileLicense(profile.id, fileId, file),
+    onSuccess: invalidate,
+    onError: () => setError("Replace failed. Please try again."),
+  });
+  const removeMutation = useMutation({
+    mutationFn: (fileId: string) =>
+      companiesService.removeProfileLicense(profile.id, fileId),
+    onSuccess: invalidate,
+    onError: () => setError("Remove failed. Please try again."),
+  });
+
+  const busy =
+    addMutation.isPending ||
+    replaceMutation.isPending ||
+    removeMutation.isPending;
+  const files = profile.licenseFiles ?? [];
+
+  return (
+    <Stack gap="sm">
+      <Group justify="space-between" align="center">
+        <Text size="sm" fw={700} c="edr-text">
+          {ROLE_LABELS[profile.type] ?? profile.type} · {profile.reference}
+        </Text>
+        <Button
+          variant="light"
+          size="xs"
+          leftSection={<UploadCloud size={14} />}
+          loading={addMutation.isPending}
+          disabled={busy}
+          onClick={() => addInputRef.current?.click()}
+        >
+          Add document
+        </Button>
+      </Group>
+
+      {files.length === 0 ? (
+        <Card
+          padding="md"
+          radius="md"
+          style={{
+            borderStyle: "dashed",
+            backgroundColor: "var(--mantine-color-edr-bg-0)",
+          }}
+        >
+          <Text size="sm" c="edr-muted" ta="center">
+            No license documents yet.
+          </Text>
+        </Card>
+      ) : (
+        <Stack gap="xs">
+          {files.map((f) => {
+            const badge = STATUS_BADGE[f.status];
+            const isPending = f.status !== "live";
+            return (
+              <Card
+                key={f.id}
+                padding="sm"
+                radius="md"
+                withBorder
+                style={{ backgroundColor: "var(--mantine-color-edr-card-0)" }}
+              >
+                <Group gap="sm" wrap="nowrap">
+                  <FileText
+                    size={18}
+                    className="text-edr-muted"
+                    style={{ flexShrink: 0 }}
+                  />
+                  <Stack gap={0} style={{ minWidth: 0, flex: 1 }}>
+                    <Anchor
+                      component="button"
+                      type="button"
+                      size="sm"
+                      fw={600}
+                      onClick={() =>
+                        onViewFile({
+                          name: f.name,
+                          url: fileViewUrl(f.id),
+                          mimeType: f.mimeType,
+                        })
+                      }
+                      style={{
+                        textAlign: "left",
+                        textDecoration:
+                          f.status === "pending_remove"
+                            ? "line-through"
+                            : undefined,
+                      }}
+                      lineClamp={1}
+                    >
+                      {f.name}
+                    </Anchor>
+                    {f.size > 0 && (
+                      <Text size="xs" c="edr-muted">
+                        {formatBytes(f.size)}
+                      </Text>
+                    )}
+                  </Stack>
+
+                  {badge && (
+                    <Badge
+                      size="sm"
+                      radius="sm"
+                      variant="light"
+                      leftSection={<Clock size={11} />}
+                      style={{
+                        backgroundColor: badge.bg,
+                        color: badge.fg,
+                        flexShrink: 0,
+                      }}
+                    >
+                      {badge.label}
+                    </Badge>
+                  )}
+
+                  <Tooltip label="Replace" withArrow>
+                    <ActionIcon
+                      variant="subtle"
+                      color="gray"
+                      aria-label={`Replace ${f.name}`}
+                      disabled={busy || isPending}
+                      onClick={() => {
+                        replaceTargetId.current = f.id;
+                        replaceInputRef.current?.click();
+                      }}
+                    >
+                      <RefreshCw size={15} />
+                    </ActionIcon>
+                  </Tooltip>
+                  <Tooltip label="Remove" withArrow>
+                    <ActionIcon
+                      variant="subtle"
+                      color="red"
+                      aria-label={`Remove ${f.name}`}
+                      disabled={busy || isPending}
+                      loading={
+                        removeMutation.isPending &&
+                        removeMutation.variables === f.id
+                      }
+                      onClick={() => removeMutation.mutate(f.id)}
+                    >
+                      <Trash2 size={15} />
+                    </ActionIcon>
+                  </Tooltip>
+                </Group>
+              </Card>
+            );
+          })}
+        </Stack>
+      )}
+
+      {reviewPending && (
+        <Group gap={6} c="edr-amber-text">
+          <Clock size={13} />
+          <Text size="xs" fw={500}>
+            Awaiting EDR review — further changes are disabled until it clears.
+          </Text>
+        </Group>
+      )}
+      {error && (
+        <Group gap={6} c="red">
+          <XCircle size={13} />
+          <Text size="xs" fw={500}>
+            {error}
+          </Text>
+        </Group>
+      )}
+
+      <input
+        ref={addInputRef}
+        type="file"
+        multiple
+        accept={LICENSE_ACCEPT}
+        style={{ display: "none" }}
+        onChange={(e) => {
+          const picked = e.target.files ? Array.from(e.target.files) : [];
+          if (picked.length > 0) addMutation.mutate(picked);
+          e.target.value = "";
+        }}
+      />
+      <input
+        ref={replaceInputRef}
+        type="file"
+        accept={LICENSE_ACCEPT}
+        style={{ display: "none" }}
+        onChange={(e) => {
+          const file = e.target.files?.[0];
+          const fileId = replaceTargetId.current;
+          if (file && fileId) replaceMutation.mutate({ fileId, file });
+          replaceTargetId.current = null;
+          e.target.value = "";
+        }}
+      />
+    </Stack>
+  );
+}
diff --git a/apps/edr-freight-web/portal/src/services/api.ts b/apps/edr-freight-web/portal/src/services/api.ts
index 932f6fc46..c5af03f65 100644
--- a/apps/edr-freight-web/portal/src/services/api.ts
+++ b/apps/edr-freight-web/portal/src/services/api.ts
@@ -54,6 +54,7 @@ import {
   UpdateDropdownSettingDto,
 } from "@/types/dropdownSettings";
 import type {
+  ChangeRequestResponse,
   CompanyDocument,
   CompanyInfoResponse,
   CompanyNationality,
@@ -211,6 +212,18 @@ export const api = {
       "documents",
       ({ companyId }) => companiesService.getDocuments(companyId),
     ),
+
+    changeRequest: endpoint<void, ChangeRequestResponse | null>(
+      "companies",
+      "changeRequest",
+      companiesService.getChangeRequest,
+    ),
+
+    reapplyProfile: endpoint<{ profileId: string }, CompanyProfileResponse>(
+      "companies",
+      "reapplyProfile",
+      ({ profileId }) => companiesService.reapplyProfile(profileId),
+    ),
   },
 
   bookings: {
diff --git a/apps/edr-freight-web/portal/src/services/companies.service.ts b/apps/edr-freight-web/portal/src/services/companies.service.ts
index d3f584170..ad93e03a8 100644
--- a/apps/edr-freight-web/portal/src/services/companies.service.ts
+++ b/apps/edr-freight-web/portal/src/services/companies.service.ts
@@ -14,11 +14,16 @@ export type ProfileTypeValue =
 
 export type CompanyNationality = "ethiopian" | "foreign";
 
+/** Review state of a business-license file (mirrors the API's ProfileLicenseFileView). */
+export type LicenseFileStatus = "live" | "pending_add" | "pending_remove";
+
 export interface LicenseFile {
+  id: string;
   name: string;
-  url: string;
   size: number;
-  mimeType?: string;
+  mimeType: string;
+  /** `live` = approved; `pending_add`/`pending_remove` = awaiting backoffice review. */
+  status: LicenseFileStatus;
 }
 
 export interface ExternalProfileResponse {
@@ -73,6 +78,8 @@ export interface CompanyProfileResponse {
   /** Business-license documents uploaded for this profile. */
   licenseFiles: LicenseFile[];
   attributes: Record<string, any> | null;
+  /** Reviewer note when the role is rejected (drives the reapply prompt). */
+  reviewNote?: string | null;
   createdAt: string;
   updatedAt: string;
 }
@@ -80,6 +87,28 @@ export interface CompanyProfileResponse {
 export interface CompanyInfoResponse {
   profile: ExternalProfileResponse;
   company: CompanyResponse;
+  /**
+   * Open profile-edit review, if any. `pending` locks the settings page + new
+   * contract/booking creation; `rejected` surfaces the note for reapply.
+   */
+  review?: {
+    status: "pending" | "rejected";
+    note: string | null;
+  } | null;
+}
+
+/** A staged profile-edit review request (portal view). */
+export interface ChangeRequestResponse {
+  id: string;
+  companyId: string;
+  status: "pending" | "approved" | "rejected";
+  snapshot: Record<string, any>;
+  documentFileIds: string[];
+  note: string | null;
+  submittedAt: string | null;
+  reviewedAt: string | null;
+  createdAt: string;
+  updatedAt: string;
 }
 
 /** A single company-level document uploaded against a `file_upload_settings` field. */
@@ -328,7 +357,11 @@ export const companiesService = {
     return unwrap(response.data);
   },
 
-  /** Upload business-license document(s) for a company profile (multi-file). */
+  /**
+   * Add business-license document(s) to a company profile. For an approved
+   * company the upload is staged for backoffice review; during onboarding it
+   * goes live immediately. Returns the profile's full license list with state.
+   */
   uploadProfileLicense: async (
     profileId: string,
     files: File[],
@@ -343,7 +376,33 @@ export const companiesService = {
     return unwrap(response.data);
   },
 
-  /** List business-license document(s) already uploaded for a company profile. */
+  /** Replace a license file with a newly uploaded one (staged for review). */
+  replaceProfileLicense: async (
+    profileId: string,
+    fileId: string,
+    file: File,
+  ): Promise<LicenseFile[]> => {
+    const formData = new FormData();
+    formData.append("business_license", file);
+    const response = await client.post<ApiResponse<LicenseFile[]>>(
+      URL_CONSTANTS.COMPANIES_API.PROFILE_LICENSE_REPLACE(profileId, fileId),
+      formData,
+    );
+    return unwrap(response.data);
+  },
+
+  /** Remove a license file (staged for review on an approved company). */
+  removeProfileLicense: async (
+    profileId: string,
+    fileId: string,
+  ): Promise<LicenseFile[]> => {
+    const response = await client.delete<ApiResponse<LicenseFile[]>>(
+      URL_CONSTANTS.COMPANIES_API.PROFILE_LICENSE_FILE(profileId, fileId),
+    );
+    return unwrap(response.data);
+  },
+
+  /** List business-license document(s) (with review state) for a company profile. */
   getProfileLicense: async (profileId: string): Promise<LicenseFile[]> => {
     const response = await client.get<ApiResponse<LicenseFile[]>>(
       URL_CONSTANTS.COMPANIES_API.PROFILE_LICENSE(profileId),
@@ -351,6 +410,24 @@ export const companiesService = {
     return unwrap(response.data);
   },
 
+  /** The current company's open profile change request (pending/rejected), or null. */
+  getChangeRequest: async (): Promise<ChangeRequestResponse | null> => {
+    const response = await client.get<ApiResponse<ChangeRequestResponse | null>>(
+      URL_CONSTANTS.COMPANIES_API.PROFILE_CHANGE_REQUEST,
+    );
+    return unwrap(response.data);
+  },
+
+  /** Resubmit a rejected operational role for approval (→ pending). */
+  reapplyProfile: async (
+    profileId: string,
+  ): Promise<CompanyProfileResponse> => {
+    const response = await client.post<ApiResponse<CompanyProfileResponse>>(
+      URL_CONSTANTS.COMPANIES_API.PROFILE_REAPPLY(profileId),
+    );
+    return unwrap(response.data);
+  },
+
   /** Fetch company registration data from eTrade by TIN. */
   fetchETradeInfo: async (payload: { tin: string }): Promise<any> => {
     const response = await client.post<ApiResponse<any>>(
diff --git a/apps/edr-freight-web/portal/src/types/profile.ts b/apps/edr-freight-web/portal/src/types/profile.ts
index 3d3f2bad6..1e267fa66 100644
--- a/apps/edr-freight-web/portal/src/types/profile.ts
+++ b/apps/edr-freight-web/portal/src/types/profile.ts
@@ -40,6 +40,14 @@ export interface ProfileResponse {
   poaLocation: string | null;
   poaAddress: string | null;
   profileId: string;
+  /**
+   * Open profile-edit review. `pending` → the settings page is read-only until an
+   * admin decides; `rejected` → the note explains why and the forms prefill the
+   * declined values so the customer can amend & resubmit.
+   */
+  reviewStatus?: "pending" | "rejected" | null;
+  reviewNote?: string | null;
+  pendingChanges?: Record<string, any> | null;
 }
 
 export interface UpdateProfilePayload {
diff --git a/apps/edr-freight-web/portal/src/utils/api.ts b/apps/edr-freight-web/portal/src/utils/api.ts
index 289709906..6cc569477 100644
--- a/apps/edr-freight-web/portal/src/utils/api.ts
+++ b/apps/edr-freight-web/portal/src/utils/api.ts
@@ -42,21 +42,41 @@ client.interceptors.request.use((config) => {
 });
 
 // Token refresh state
-let isRefreshing = false;
-let failedQueue: {
-  resolve: (token: string) => void;
-  reject: (error: unknown) => void;
-}[] = [];
+let refreshPromise: Promise<string> | null = null;
 
-function processQueue(error: unknown, token?: string) {
-  failedQueue.forEach(({ resolve, reject }) => {
-    if (error) {
-      reject(error);
-    } else {
-      resolve(token!);
+/**
+ * Single-flight token refresh: concurrent callers (the 401 interceptor and
+ * the proactive scheduler) share one in-flight request so the refresh token
+ * is only rotated once. Throws if no refresh token is stored or the server
+ * rejects it — callers decide how to end the session.
+ */
+async function refreshSessionTokens(): Promise<string> {
+  refreshPromise ??= (async () => {
+    const refreshToken = getCookie("refresh-token");
+    if (!refreshToken) {
+      throw new Error("missing refresh token");
     }
+
+    type TokenPair = { token: string; refreshToken: string };
+    const { data } = await client.post<Partial<TokenPair> & { data?: TokenPair }>(
+      URL_CONSTANTS.AUTH.REFRESH_TOKEN,
+      { refreshToken },
+    );
+    // The API returns the pair flat ({ success, token, refreshToken }); accept
+    // a { data: { ... } }-wrapped shape too so a transform change can't
+    // silently break refresh again.
+    const payload = data.data ?? data;
+    if (!payload.token || !payload.refreshToken) {
+      throw new Error("malformed refresh-token response");
+    }
+    setCookie("auth-token", payload.token, 7);
+    setCookie("refresh-token", payload.refreshToken, 7);
+    return payload.token;
+  })().finally(() => {
+    refreshPromise = null;
   });
-  failedQueue = [];
+
+  return refreshPromise;
 }
 
 // Handle auth errors globally with token refresh
@@ -72,54 +92,41 @@ client.interceptors.response.use(
     // - status is not 401
     // - already retried
     // - it's the refresh endpoint itself
+    // - it's a credential endpoint (401 there = wrong credentials, not an
+    //   expired session — refreshing would mask the real error)
     if (
       !error.response ||
       error.response.status !== 401 ||
       originalRequest._retry ||
-      originalRequest.url === URL_CONSTANTS.AUTH.REFRESH_TOKEN
+      originalRequest.url === URL_CONSTANTS.AUTH.REFRESH_TOKEN ||
+      originalRequest.url === URL_CONSTANTS.AUTH.LOGIN ||
+      originalRequest.url === URL_CONSTANTS.USERS.SIGN_UP
     ) {
       return Promise.reject(error);
     }
 
-    if (isRefreshing) {
-      return new Promise<string>((resolve, reject) => {
-        failedQueue.push({ resolve, reject });
-      }).then((token) => {
-        originalRequest.headers.Authorization = `Bearer ${token}`;
-        return client(originalRequest);
-      });
-    }
-
-    originalRequest._retry = true;
-    isRefreshing = true;
-
-    const refreshToken = getCookie("refresh-token");
-
-    if (!refreshToken) {
-      isRefreshing = false;
-      clearAuthCookies();
+    // Nothing to refresh with (e.g. not logged in yet) — surface the
+    // original error instead of a confusing refresh failure.
+    if (!getCookie("refresh-token")) {
+      if (getCookie("auth-token")) {
+        // Half-broken cookie state; reset it.
+        clearAuthCookies();
+      }
       return Promise.reject(error);
     }
 
+    originalRequest._retry = true;
+
     try {
-      const { data } = await client.post<{
-        data: { token: string; refreshToken: string };
-      }>(URL_CONSTANTS.AUTH.REFRESH_TOKEN, { refreshToken });
-      const { token, refreshToken: newRefreshToken } = data.data;
-      setCookie("auth-token", token, 7);
-      setCookie("refresh-token", newRefreshToken, 7);
+      const token = await refreshSessionTokens();
       originalRequest.headers.Authorization = `Bearer ${token}`;
-      processQueue(null, token);
       return client(originalRequest);
     } catch (refreshError) {
-      processQueue(refreshError, undefined);
       clearAuthCookies();
       return Promise.reject(refreshError);
-    } finally {
-      isRefreshing = false;
     }
   },
 );
 
-export { client };
+export { client, clearAuthCookies, getCookie, refreshSessionTokens };
 export type { UseQueryOptions, QueryObserverOptions };
diff --git a/apps/edr-freight-web/portal/src/utils/refreshScheduler.ts b/apps/edr-freight-web/portal/src/utils/refreshScheduler.ts
new file mode 100644
index 000000000..dceca856e
--- /dev/null
+++ b/apps/edr-freight-web/portal/src/utils/refreshScheduler.ts
@@ -0,0 +1,81 @@
+import { isAxiosError } from "axios";
+
+import {
+  clearAuthCookies,
+  getCookie,
+  refreshSessionTokens,
+} from "./api";
+
+/**
+ * Proactively refreshes the token pair on a fixed cadence so the server-side
+ * session (a sliding 1-hour window, extended only by /auth/refresh-token) is
+ * kept alive while the app is open. The 401 interceptor in api.ts remains
+ * the reactive fallback; both share the same single-flight refresh call.
+ *
+ * The interval MUST stay well under the server session window (60 min).
+ */
+const DEFAULT_INTERVAL_MINUTES = 10;
+
+const getIntervalMs = () => {
+  const minutes = Number(import.meta.env.VITE_TOKEN_REFRESH_INTERVAL_MINUTES);
+  return (
+    (Number.isFinite(minutes) && minutes > 0
+      ? minutes
+      : DEFAULT_INTERVAL_MINUTES) * 60_000
+  );
+};
+
+let timerId: number | null = null;
+let lastRefreshAt = 0;
+
+const refreshNow = async () => {
+  if (!getCookie("refresh-token")) {
+    // Logged out elsewhere; nothing to keep alive.
+    stopTokenRefreshScheduler();
+    return;
+  }
+
+  try {
+    await refreshSessionTokens();
+    lastRefreshAt = Date.now();
+  } catch (error) {
+    // Network hiccups are retried on the next tick; only an explicit server
+    // rejection means the session is dead.
+    if (isAxiosError(error) && error.response) {
+      stopTokenRefreshScheduler();
+      clearAuthCookies();
+      window.location.replace("/login");
+    }
+  }
+};
+
+/**
+ * Browsers freeze timers in background tabs — a tab waking up past its
+ * refresh deadline refreshes immediately instead of waiting a full interval.
+ */
+const onVisibilityChange = () => {
+  if (document.visibilityState !== "visible") return;
+  if (Date.now() - lastRefreshAt >= getIntervalMs()) {
+    void refreshNow();
+  }
+};
+
+export const startTokenRefreshScheduler = () => {
+  stopTokenRefreshScheduler();
+
+  // Token age is unknown here (fresh login vs. hours-old page reload), so
+  // refresh right away to extend the session window from "now".
+  lastRefreshAt = 0;
+  void refreshNow();
+
+  timerId = window.setInterval(() => void refreshNow(), getIntervalMs());
+  document.addEventListener("visibilitychange", onVisibilityChange);
+};
+
+export const stopTokenRefreshScheduler = () => {
+  if (timerId !== null) {
+    window.clearInterval(timerId);
+    timerId = null;
+  }
+  document.removeEventListener("visibilitychange", onVisibilityChange);
+};
diff --git a/apps/edr-freight-web/portal/src/utils/result.ts b/apps/edr-freight-web/portal/src/utils/result.ts
index 3e9627445..54104442c 100644
--- a/apps/edr-freight-web/portal/src/utils/result.ts
+++ b/apps/edr-freight-web/portal/src/utils/result.ts
@@ -8,6 +8,32 @@ export type ApiError = {
   statusCode?: number;
 };
 
+/**
+ * Backend errors arrive as snake_case i18n-style codes (e.g.
+ * "unable_to_log_in"). Map the known ones to friendly copy and prettify
+ * anything else so raw codes never reach the UI. `code` stays raw for
+ * programmatic checks.
+ */
+const API_ERROR_MESSAGES: Record<string, string> = {
+  unable_to_log_in: "Incorrect email or password.",
+  invalid_refresh_token: "Your session has expired. Please sign in again.",
+  session_expired: "Your session has expired. Please sign in again.",
+  session_not_found: "Your session has expired. Please sign in again.",
+  user_not_found: "No account found for these credentials.",
+};
+
+const SNAKE_CASE_CODE = /^[a-z0-9]+(?:_[a-z0-9]+)+$/;
+
+function humanizeApiMessage(raw: string): string {
+  const known = API_ERROR_MESSAGES[raw];
+  if (known) return known;
+  if (SNAKE_CASE_CODE.test(raw)) {
+    const text = raw.replaceAll("_", " ");
+    return `${text.charAt(0).toUpperCase()}${text.slice(1)}.`;
+  }
+  return raw;
+}
+
 export function extractApiError(err: unknown): ApiError {
   if (err && typeof err === "object") {
     const obj = err as Record<string, unknown>;
@@ -16,8 +42,12 @@ export function extractApiError(err: unknown): ApiError {
       const statusCode = response.status as number | undefined;
       const data = response.data as Record<string, unknown> | undefined;
       return {
-        code: (data?.error as string) || (data?.message as string) || "api_error",
-        message: (data?.message as string) || (data?.error as string) || "An unexpected error occurred",
+        code: (data?.message as string) || (data?.error as string) || "api_error",
+        message: humanizeApiMessage(
+          (data?.message as string) ||
+            (data?.error as string) ||
+            "An unexpected error occurred",
+        ),
         statusCode,
       };
     }
diff --git a/packages/ui-common/src/components/SmartFileInput/index.tsx b/packages/ui-common/src/components/SmartFileInput/index.tsx
index 1e1eaf223..b078c7c00 100644
--- a/packages/ui-common/src/components/SmartFileInput/index.tsx
+++ b/packages/ui-common/src/components/SmartFileInput/index.tsx
@@ -767,9 +767,9 @@ export function SmartFileInput({
                           )}
                         </div>
 
-                        <span className="hidden shrink-0 items-center gap-1.5 rounded-md border border-border bg-card px-3 py-1.5 text-xs font-medium text-foreground shadow-2xs transition group-hover:border-primary/50 group-hover:text-primary sm:inline-flex">
+                        <span className="inline-flex shrink-0 items-center gap-1.5 rounded-md border border-primary/40 bg-card px-3 py-1.5 text-xs font-semibold text-primary shadow-2xs transition group-hover:border-primary group-hover:bg-primary/5">
                           <UploadCloud className="h-3.5 w-3.5" />
-                          Replace
+                          Replace file
                         </span>
                       </div>
                     ) : (