diff --git a/apps/edr-passenger-api/src/modules/payments/payments.service.ts b/apps/edr-passenger-api/src/modules/payments/payments.service.ts
index 252ef4cab..e9e4d2636 100644
--- a/apps/edr-passenger-api/src/modules/payments/payments.service.ts
+++ b/apps/edr-passenger-api/src/modules/payments/payments.service.ts
@@ -834,9 +834,17 @@ export class PaymentsService {
         try {
           await this.ticketsService.generate(intent.bookingId);
         } catch (err) {
-          this.logger.error(
-            `Error generating ticket on idempotency retry for booking ${intent.bookingId}: ${err instanceof Error ? err.message : String(err)}`,
+          const msg = err instanceof Error ? err.message : String(err);
+          this.logger.warn(
+            `Ticket generation failed on idempotency retry for booking ${intent.bookingId}: ${msg}. Attempting smart seat reassignment.`,
           );
+          try {
+            await this.ticketsService.smartAssignAndGenerate(intent.bookingId);
+          } catch (retryErr) {
+            this.logger.error(
+              `Error generating ticket on idempotency retry for booking ${intent.bookingId}: ${retryErr instanceof Error ? retryErr.message : String(retryErr)}`,
+            );
+          }
         }
       }
       return { alreadyFinalized: true };
diff --git a/apps/edr-passenger-api/src/modules/reports/reports.service.ts b/apps/edr-passenger-api/src/modules/reports/reports.service.ts
index 6253c87a0..bd70a0a92 100644
--- a/apps/edr-passenger-api/src/modules/reports/reports.service.ts
+++ b/apps/edr-passenger-api/src/modules/reports/reports.service.ts
@@ -507,7 +507,6 @@ export class ReportsService {
         NOT: [
           { reason: { startsWith: 'MAINTENANCE:' } },
           { reason: { startsWith: 'Booked in tickets' } },
-          { blockedBy: 'system' },
         ],
       },
       include: {