diff --git a/apps/edr-freight-api/.env.example b/apps/edr-freight-api/.env.example
index 5f2d2b8ee..90aa517ff 100644
--- a/apps/edr-freight-api/.env.example
+++ b/apps/edr-freight-api/.env.example
@@ -23,6 +23,10 @@ SUPER_ADMIN_EMAIL=superadmin@tria.com
 SUPER_ADMIN_PHONE=
 DEFAULT_PASSWORD=password@tria
 
+# Freight org + staff (bookings / rule-engine IAM)
+SEED_EDR_ORG=true
+SEED_FREIGHT_STAFF=true
+
 # MinIO (used by @tria-plc/iamapi-common for file storage)
 MINIO_ENDPOINT=localhost
 MINIO_PORT=9000
diff --git a/apps/edr-freight-api/src/app.module.ts b/apps/edr-freight-api/src/app.module.ts
index a4ecf321e..8e05a6b0e 100644
--- a/apps/edr-freight-api/src/app.module.ts
+++ b/apps/edr-freight-api/src/app.module.ts
@@ -24,12 +24,14 @@ import { OtpModule } from './modules/otp/otp.module';
 import { RuleEngineModule } from "./modules/rule-engine/rule-engine.module";
 import { BackofficeModule } from "./modules/backoffice/backoffice.module";
 import { DemoPermissionsModule } from "./modules/demo-permissions/demo-permissions.module";
+import { FreightAuthModule } from "./modules/auth/freight-auth.module";
 import {
   EDR_FREIGHT_APPLICATION,
   EDR_FREIGHT_PERMISSIONS,
 } from "./seed/edr-freight.seed";
 import { EdrOrgSeeder } from "./seed/edr-org.seeder";
 import { DemoUsersSeeder } from "./seed/demo-users.seeder";
+import { FreightStaffUsersSeeder } from "./seed/freight-staff-users.seeder";
 
 @Module({
   imports: [
@@ -70,19 +72,22 @@ import { DemoUsersSeeder } from "./seed/demo-users.seeder";
     RuleEngineModule,
     BackofficeModule,
     DemoPermissionsModule,
+    FreightAuthModule,
   ],
-  providers: [EdrOrgSeeder, DemoUsersSeeder],
+  providers: [EdrOrgSeeder, DemoUsersSeeder, FreightStaffUsersSeeder],
 })
 export class AppModule implements OnApplicationBootstrap {
   constructor(
     private readonly seeder: DataSeeder,
     private readonly edrOrgSeeder: EdrOrgSeeder,
     private readonly demoUsersSeeder: DemoUsersSeeder,
+    private readonly freightStaffUsersSeeder: FreightStaffUsersSeeder,
   ) { }
 
   async onApplicationBootstrap() {
     await this.seeder.run();
     await this.edrOrgSeeder.run();
     await this.demoUsersSeeder.run();
+    await this.freightStaffUsersSeeder.run();
   }
 }
diff --git a/apps/edr-freight-api/src/common/booking-guards.ts b/apps/edr-freight-api/src/common/booking-guards.ts
new file mode 100644
index 000000000..2ebae8175
--- /dev/null
+++ b/apps/edr-freight-api/src/common/booking-guards.ts
@@ -0,0 +1,17 @@
+import { applyDecorators, UseGuards } from '@nestjs/common';
+import { JwtGuard } from '@tria-plc/api-common/modules/auth/services/jwt.guard';
+
+import { FreightPermissionGuard } from './freight-permission.guard';
+import { FREIGHT_PERMS } from '../seed/freight-permissions.registry';
+
+export const BookingStaff = (permission: string | string[]) =>
+  applyDecorators(
+    UseGuards(
+      JwtGuard,
+      FreightPermissionGuard(
+        Array.isArray(permission) ? permission : [permission],
+      ),
+    ),
+  );
+
+export const BookingView = () => BookingStaff(FREIGHT_PERMS.bookings.view);
diff --git a/apps/edr-freight-api/src/common/freight-permission.guard.ts b/apps/edr-freight-api/src/common/freight-permission.guard.ts
new file mode 100644
index 000000000..68def6440
--- /dev/null
+++ b/apps/edr-freight-api/src/common/freight-permission.guard.ts
@@ -0,0 +1,38 @@
+import {
+  CanActivate,
+  ExecutionContext,
+  ForbiddenException,
+  Injectable,
+  Type,
+  UnauthorizedException,
+} from '@nestjs/common';
+import type { TCurrentUser } from '@tria-plc/api-common/modules/auth/types/current-user.type';
+
+import { hasFreightPermission } from './freight-permission.util';
+
+export function FreightPermissionGuard(
+  permissions: string[],
+): Type<CanActivate> {
+  @Injectable()
+  class FreightPermissionsGuard implements CanActivate {
+    canActivate(context: ExecutionContext): boolean {
+      const request = context.switchToHttp().getRequest<{ user?: TCurrentUser }>();
+      const user = request.user;
+
+      if (!permissions?.length) return true;
+      if (!user) {
+        throw new UnauthorizedException('Authentication required');
+      }
+
+      if (permissions.some((p) => hasFreightPermission(user, p))) {
+        return true;
+      }
+
+      throw new ForbiddenException(
+        `Missing permission. Required one of: ${permissions.join(', ')}`,
+      );
+    }
+  }
+
+  return FreightPermissionsGuard;
+}
diff --git a/apps/edr-freight-api/src/common/freight-permission.util.ts b/apps/edr-freight-api/src/common/freight-permission.util.ts
new file mode 100644
index 000000000..d6e258654
--- /dev/null
+++ b/apps/edr-freight-api/src/common/freight-permission.util.ts
@@ -0,0 +1,99 @@
+import { ForbiddenException } from '@nestjs/common';
+import type { TCurrentUser } from '@tria-plc/api-common/modules/auth/types/current-user.type';
+
+import { FREIGHT_PERMS } from '../seed/freight-permissions.registry';
+
+const SUPER_ADMIN_ROLE = 'super_admin';
+
+type PermissionLike = { key?: string };
+type MeLikeUser = {
+  roles?: { key?: string }[];
+  permissions?: PermissionLike[];
+  employee?:
+    | {
+        position?: { permissions?: PermissionLike[] };
+        delegatedPositions?: { permissions?: PermissionLike[] }[];
+      }
+    | {
+        positions?: { permissions?: PermissionLike[] }[];
+      }[]
+    | null;
+};
+
+export function isSuperAdmin(user: MeLikeUser | null | undefined): boolean {
+  if (!user?.roles?.length) return false;
+  return user.roles.some((r) => r.key === SUPER_ADMIN_ROLE);
+}
+
+/** Flat permission keys from JWT / session user (roles + position permissions). */
+export function collectPermissionKeys(user: MeLikeUser | null | undefined): string[] {
+  if (!user) return [];
+
+  const keys = new Set<string>();
+
+  for (const p of user.permissions ?? []) {
+    if (p.key) keys.add(p.key);
+  }
+
+  const employee = user.employee;
+  if (!employee) {
+    return [...keys];
+  }
+
+  if (Array.isArray(employee)) {
+    for (const emp of employee) {
+      for (const pos of emp.positions ?? []) {
+        for (const p of pos.permissions ?? []) {
+          if (p.key) keys.add(p.key);
+        }
+      }
+    }
+    return [...keys];
+  }
+
+  for (const p of employee.position?.permissions ?? []) {
+    if (p.key) keys.add(p.key);
+  }
+  for (const delegated of employee.delegatedPositions ?? []) {
+    for (const p of delegated.permissions ?? []) {
+      if (p.key) keys.add(p.key);
+    }
+  }
+
+  return [...keys];
+}
+
+export function hasFreightPermission(
+  user: MeLikeUser | null | undefined,
+  permissionKey: string,
+): boolean {
+  if (!user) return false;
+  if (isSuperAdmin(user)) return true;
+  return collectPermissionKeys(user).includes(permissionKey);
+}
+
+export function assertFreightPermission(
+  user: TCurrentUser | MeLikeUser | null | undefined,
+  permissionKey: string,
+): void {
+  if (hasFreightPermission(user, permissionKey)) return;
+  throw new ForbiddenException(`Missing permission: ${permissionKey}`);
+}
+
+const APPROVE_ROLE_PERMISSION: Record<string, string> = {
+  LINE_STAFF: FREIGHT_PERMS.bookings.approveLineStaff,
+  DIRECTOR: FREIGHT_PERMS.bookings.approveDirector,
+  CEO: FREIGHT_PERMS.bookings.approveCeo,
+};
+
+export function assertCanApproveBookingStep(
+  user: TCurrentUser | MeLikeUser | null | undefined,
+  requiredRole: string,
+): void {
+  if (isSuperAdmin(user)) return;
+  const perm = APPROVE_ROLE_PERMISSION[requiredRole];
+  if (!perm) {
+    throw new ForbiddenException(`Unknown approval role: ${requiredRole}`);
+  }
+  assertFreightPermission(user, perm);
+}
diff --git a/apps/edr-freight-api/src/common/rule-engine-guards.ts b/apps/edr-freight-api/src/common/rule-engine-guards.ts
new file mode 100644
index 000000000..12ba30e11
--- /dev/null
+++ b/apps/edr-freight-api/src/common/rule-engine-guards.ts
@@ -0,0 +1,18 @@
+import { applyDecorators, UseGuards } from '@nestjs/common';
+import { JwtGuard } from '@tria-plc/api-common/modules/auth/services/jwt.guard';
+
+import { FreightPermissionGuard } from './freight-permission.guard';
+import {
+  FREIGHT_PERMS,
+  type RuleEngineResourceSlug,
+} from '../seed/freight-permissions.registry';
+
+export const RuleEngineView = (slug: RuleEngineResourceSlug) =>
+  applyDecorators(
+    UseGuards(JwtGuard, FreightPermissionGuard([FREIGHT_PERMS.ruleEngine.view(slug)])),
+  );
+
+export const RuleEngineManage = (slug: RuleEngineResourceSlug) =>
+  applyDecorators(
+    UseGuards(JwtGuard, FreightPermissionGuard([FREIGHT_PERMS.ruleEngine.manage(slug)])),
+  );
diff --git a/apps/edr-freight-api/src/contracts/contract-pdf.service.ts b/apps/edr-freight-api/src/contracts/contract-pdf.service.ts
index 399559fb2..9e0acc6fb 100644
--- a/apps/edr-freight-api/src/contracts/contract-pdf.service.ts
+++ b/apps/edr-freight-api/src/contracts/contract-pdf.service.ts
@@ -1,57 +1,116 @@
-import { Injectable, Logger } from '@nestjs/common';
+import { existsSync } from 'fs';
+
+import { Injectable, InternalServerErrorException, Logger } from '@nestjs/common';
+
+const MIN_VALID_PDF_BYTES = 2_000;
+
+const PDF_PRINT_STYLES = `
+<style id="contract-pdf-print-fix">
+  @media print {
+    html, body {
+      background: #fff !important;
+      -webkit-print-color-adjust: exact;
+      print-color-adjust: exact;
+    }
+    .cover {
+      min-height: auto !important;
+      page-break-after: always;
+    }
+    .cover-title {
+      margin: 24mm 0 20mm !important;
+    }
+  }
+</style>`;
 
 @Injectable()
 export class ContractPdfService {
   private readonly logger = new Logger(ContractPdfService.name);
 
   async htmlToPdfBuffer(html: string): Promise<Buffer> {
+    const preparedHtml = this.injectPdfPrintStyles(html);
+    const executablePath = this.resolveExecutablePath();
+
     try {
       const puppeteer = await import('puppeteer');
-      const browser = await puppeteer.default.launch({
+      const launchOptions: import('puppeteer').LaunchOptions = {
         headless: true,
-        args: ['--no-sandbox', '--disable-setuid-sandbox'],
-      });
+        args: [
+          '--no-sandbox',
+          '--disable-setuid-sandbox',
+          '--disable-dev-shm-usage',
+        ],
+        ...(executablePath ? { executablePath } : {}),
+      };
+
+      const browser = await puppeteer.default.launch(launchOptions);
       try {
         const page = await browser.newPage();
-        await page.setContent(html, { waitUntil: 'load' });
+        await page.setViewport({ width: 794, height: 1123, deviceScaleFactor: 1 });
+        await page.setContent(preparedHtml, {
+          waitUntil: 'load',
+          timeout: 60_000,
+        });
+        await page.emulateMediaType('print');
+        await new Promise((resolve) => setTimeout(resolve, 400));
+
         const pdf = await page.pdf({
           format: 'A4',
           printBackground: true,
-          margin: { top: '20mm', bottom: '20mm', left: '15mm', right: '15mm' },
+          displayHeaderFooter: true,
+          headerTemplate: '<span></span>',
+          footerTemplate:
+            '<div style="width:100%;font-size:8px;color:#64748b;text-align:center;font-family:Arial,sans-serif;">Page <span class="pageNumber"></span> of <span class="totalPages"></span></div>',
+          margin: { top: '18mm', bottom: '22mm', left: '14mm', right: '14mm' },
         });
-        return Buffer.from(pdf);
+
+        const buffer = Buffer.from(pdf);
+        if (!this.isValidPdf(buffer)) {
+          throw new Error(
+            `Puppeteer produced invalid PDF (${buffer.length} bytes)`,
+          );
+        }
+        this.logger.log(
+          `Contract PDF rendered (${buffer.length} bytes) via ${executablePath ?? 'bundled Chromium'}`,
+        );
+        return buffer;
       } finally {
         await browser.close();
       }
     } catch (err) {
-      this.logger.warn(
-        `Puppeteer PDF failed, falling back to minimal PDF stub: ${err}`,
+      this.logger.error(
+        `Puppeteer PDF failed (executable=${executablePath ?? 'default'}): ${err}`,
+      );
+      throw new InternalServerErrorException(
+        'Contract PDF could not be generated. Ensure Chromium is installed or set PUPPETEER_EXECUTABLE_PATH.',
       );
-      return this.fallbackPdfBuffer(html);
     }
   }
 
-  /** Minimal valid PDF when Chromium is unavailable. */
-  private fallbackPdfBuffer(html: string): Buffer {
-    const text = html.replace(/<[^>]+>/g, ' ').replace(/\s+/g, ' ').slice(0, 2000);
-    const escaped = text.replace(/\\/g, '\\\\').replace(/\(/g, '\\(').replace(/\)/g, '\\)');
-    const stream = `BT /F1 10 Tf 50 750 Td (${escaped}) Tj ET`;
-    const len = stream.length;
-    const pdf = `%PDF-1.4
-1 0 obj<< /Type /Catalog /Pages 2 0 R >>endobj
-2 0 obj<< /Type /Pages /Kids [3 0 R] /Count 1 >>endobj
-3 0 obj<< /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Contents 4 0 R /Resources << /Font << /F1 5 0 R >> >> >>endobj
-4 0 obj<< /Length ${len} >>stream
-${stream}
-endstream endobj
-5 0 obj<< /Type /Font /Subtype /Type1 /BaseFont /Helvetica >>endobj
-xref
-0 6
-0000000000 65535 f 
-trailer<< /Size 6 /Root 1 0 R >>
-startxref
-0
-%%EOF`;
-    return Buffer.from(pdf, 'utf-8');
+  private injectPdfPrintStyles(html: string): string {
+    if (html.includes('contract-pdf-print-fix')) return html;
+    if (html.includes('</head>')) {
+      return html.replace('</head>', `${PDF_PRINT_STYLES}</head>`);
+    }
+    return `${PDF_PRINT_STYLES}${html}`;
+  }
+
+  private resolveExecutablePath(): string | undefined {
+    const fromEnv = process.env.PUPPETEER_EXECUTABLE_PATH?.trim();
+    if (fromEnv && existsSync(fromEnv)) return fromEnv;
+
+    const candidates = [
+      '/usr/bin/chromium',
+      '/usr/bin/chromium-browser',
+      '/usr/bin/google-chrome-stable',
+      '/usr/bin/google-chrome',
+    ];
+    return candidates.find((p) => existsSync(p));
+  }
+
+  private isValidPdf(buffer: Buffer): boolean {
+    return (
+      buffer.length >= MIN_VALID_PDF_BYTES &&
+      buffer.subarray(0, 5).toString('ascii') === '%PDF-'
+    );
   }
 }
diff --git a/apps/edr-freight-api/src/contracts/contract-pricing-schedule.builder.ts b/apps/edr-freight-api/src/contracts/contract-pricing-schedule.builder.ts
index f9dc0b7aa..dd961a14b 100644
--- a/apps/edr-freight-api/src/contracts/contract-pricing-schedule.builder.ts
+++ b/apps/edr-freight-api/src/contracts/contract-pricing-schedule.builder.ts
@@ -55,7 +55,7 @@ export class ContractPricingScheduleBuilder {
       })),
       totalAmount,
       currency,
-      equipmentReturn: booking.equipmentReturn ?? undefined,
+      equipmentReturn: booking.equipmentReturn ?? '—',
       originLabel: booking.originYard?.label ?? booking.originYard?.code ?? '—',
       destinationLabel:
         booking.destinationYard?.label ?? booking.destinationYard?.code ?? '—',
diff --git a/apps/edr-freight-api/src/contracts/contract-renderer.service.spec.ts b/apps/edr-freight-api/src/contracts/contract-renderer.service.spec.ts
index 421621808..a66a516c0 100644
--- a/apps/edr-freight-api/src/contracts/contract-renderer.service.spec.ts
+++ b/apps/edr-freight-api/src/contracts/contract-renderer.service.spec.ts
@@ -23,6 +23,31 @@ describe('ContractRendererService', () => {
         phone: '+251900000000',
         email: 'test@example.com',
         tinNumber: '1234567890',
+        vatNumber: 'VAT-001',
+        fanNumber: 'FAN-001',
+        businessLicense: 'BL-001',
+      },
+      provider: {
+        name: 'Ethio-Djibouti Standard Gauge Railway Share Company',
+        address: 'Addis Ababa, Ethiopia',
+        phone: '+251 11 872 0000',
+        email: 'info@edr.gov.et',
+        tinNumber: '—',
+      },
+      schedule: {
+        originLabel: 'SGTD',
+        destinationLabel: 'Modjo',
+        tradeDirection: 'IMPORT',
+        freightType: 'CONTAINER',
+        serviceType: 'Rail transport',
+        scheduledDate: '1 January 2026',
+        contractType: 'NEW',
+        cargoDescription: 'Container cargo',
+        totalWeightVgm: '24 tons',
+        equipmentReturn: 'RETURN',
+        hazardousLabel: 'No',
+        firstMilePickupAddress: '—',
+        lastMileDeliveryAddress: '—',
       },
       pricing: {
         lineItems: [{ label: 'RAIL', description: 'Rail transport', amount: 1000, currency: 'ETB' }],
diff --git a/apps/edr-freight-api/src/contracts/contract-view-model.builder.ts b/apps/edr-freight-api/src/contracts/contract-view-model.builder.ts
index 2eab2a01b..676e4f4ba 100644
--- a/apps/edr-freight-api/src/contracts/contract-view-model.builder.ts
+++ b/apps/edr-freight-api/src/contracts/contract-view-model.builder.ts
@@ -32,6 +32,31 @@ export interface ContractViewModel {
     phone: string;
     email: string;
     tinNumber: string;
+    vatNumber: string;
+    fanNumber: string;
+    businessLicense: string;
+  };
+  provider: {
+    name: string;
+    address: string;
+    phone: string;
+    email: string;
+    tinNumber: string;
+  };
+  schedule: {
+    originLabel: string;
+    destinationLabel: string;
+    tradeDirection: string;
+    freightType: string;
+    serviceType: string;
+    scheduledDate: string;
+    contractType: string;
+    cargoDescription: string;
+    totalWeightVgm: string;
+    equipmentReturn: string;
+    hazardousLabel: string;
+    firstMilePickupAddress: string;
+    lastMileDeliveryAddress: string;
   };
   pricing: PricingSchedule;
   signatures: ContractSignatureView[];
@@ -81,19 +106,24 @@ export class ContractViewModelBuilder {
       }),
       contractYear: new Date().getFullYear(),
       client: {
-        // companyName: booking.customer?.companyName ?? 'Client',
-        // companyAddress: booking.customer?.companyAddress ?? '—',
-        // companyLocation: booking.customer?.companyLocation ?? '—',
-        // phone: booking.customer?.companyPhone ?? booking.customer?.phone ?? '—',
-        // email: booking.customer?.companyEmail ?? booking.customer?.email ?? '—',
-        // tinNumber: booking.customer?.tinNumber ?? '—',
         companyName: booking.company?.name ?? 'Client',
-        companyAddress: booking.company?.address ?? '—',
-        companyLocation: booking.company?.country ?? '—',
-        phone: booking.company?.phone ?? '—',
-        email: booking.company?.email ?? '—',
-        tinNumber: booking.company?.tin ?? '—',
+        companyAddress: this.valueOrDash(booking.company?.address),
+        companyLocation: this.valueOrDash(booking.company?.country),
+        phone: this.valueOrDash(booking.company?.phone),
+        email: this.valueOrDash(booking.company?.email),
+        tinNumber: this.valueOrDash(booking.company?.tin),
+        vatNumber: this.valueOrDash(booking.company?.vatNumber),
+        fanNumber: this.valueOrDash(booking.company?.fanNumber),
+        businessLicense: this.valueOrDash(booking.company?.businessLicense),
       },
+      provider: {
+        name: 'Ethio-Djibouti Standard Gauge Railway Share Company',
+        address: 'Addis Ababa, Ethiopia',
+        phone: '+251 11 872 0000',
+        email: 'info@edr.gov.et',
+        tinNumber: '—',
+      },
+      schedule: this.buildSchedule(booking),
       pricing,
       signatures,
       canSignCustomer:
@@ -117,8 +147,61 @@ export class ContractViewModelBuilder {
     return {
       role: row.signerRole,
       signerDisplayName: row.signerDisplayName,
-      signedAt: row.signedAt.toISOString(),
+      signedAt: this.formatDate(row.signedAt),
       signatureImageUrl: row.signatureFile?.url ?? null,
     };
   }
+
+  private buildSchedule(booking: Booking): ContractViewModel['schedule'] {
+    const cargoName =
+      booking.freightType === 'BULK'
+        ? booking.cargoFreeText ||
+          booking.cargoType?.cargoTypeName ||
+          'Bulk commodity'
+        : booking.cargoType?.cargoTypeName || 'Container cargo';
+    const totalWeight = Number(booking.cargoTotalWeightVgm || 0);
+
+    return {
+      originLabel: this.yardLabel(booking.originYard),
+      destinationLabel: this.yardLabel(booking.destinationYard),
+      tradeDirection: this.valueOrDash(booking.tradeDirection),
+      freightType: this.valueOrDash(booking.freightType),
+      serviceType: this.valueOrDash(
+        booking.serviceType?.serviceName ?? booking.serviceType?.code,
+      ),
+      scheduledDate: this.formatDate(booking.scheduledDate),
+      contractType: this.valueOrDash(booking.contractType),
+      cargoDescription: this.valueOrDash(cargoName),
+      totalWeightVgm:
+        totalWeight > 0 ? `${totalWeight.toLocaleString()} tons` : '—',
+      equipmentReturn: this.valueOrDash(booking.equipmentReturn),
+      hazardousLabel: booking.isHazardous ? 'Yes' : 'No',
+      firstMilePickupAddress: this.valueOrDash(
+        booking.firstMilePickupAddress,
+      ),
+      lastMileDeliveryAddress: this.valueOrDash(
+        booking.lastMileDeliveryAddress,
+      ),
+    };
+  }
+
+  private yardLabel(yard?: { label?: string; code?: string } | null): string {
+    return this.valueOrDash(yard?.label ?? yard?.code);
+  }
+
+  private formatDate(value?: Date | string | null): string {
+    if (!value) return '—';
+    const date = value instanceof Date ? value : new Date(value);
+    if (Number.isNaN(date.getTime())) return '—';
+    return date.toLocaleDateString('en-GB', {
+      day: 'numeric',
+      month: 'long',
+      year: 'numeric',
+    });
+  }
+
+  private valueOrDash(value?: string | number | null): string {
+    if (value === undefined || value === null || value === '') return '—';
+    return String(value);
+  }
 }
diff --git a/apps/edr-freight-api/src/contracts/templates/_partials/article1.hbs b/apps/edr-freight-api/src/contracts/templates/_partials/article1.hbs
index ebdfa744f..d8b3d3fe1 100644
--- a/apps/edr-freight-api/src/contracts/templates/_partials/article1.hbs
+++ b/apps/edr-freight-api/src/contracts/templates/_partials/article1.hbs
@@ -1,8 +1,11 @@
 <div class="article">
   <h2>Article 1: Objective and Scope of Services</h2>
-  <p><strong>Objective:</strong> {{template.article1.objective}}</p>
+  <p>
+    <strong>1.1 Objective.</strong>
+    {{template.article1.objective}}
+  </p>
   {{#if template.article1.scope.length}}
-  <p><strong>Scope:</strong></p>
+  <p><strong>1.2 Scope of Services.</strong></p>
   <ol>
     {{#each template.article1.scope}}
     <li>{{this}}</li>
diff --git a/apps/edr-freight-api/src/contracts/templates/_partials/article5_pricing.hbs b/apps/edr-freight-api/src/contracts/templates/_partials/article5_pricing.hbs
index d56c8b8a6..cb3440739 100644
--- a/apps/edr-freight-api/src/contracts/templates/_partials/article5_pricing.hbs
+++ b/apps/edr-freight-api/src/contracts/templates/_partials/article5_pricing.hbs
@@ -1,22 +1,31 @@
 <h2>Article 5: Contract Price and Terms of Payment</h2>
 <div class="article">
   <h3>Contract Price</h3>
-  <p><strong>Corridor:</strong> {{pricing.originLabel}} → {{pricing.destinationLabel}}</p>
+  <p>
+    The contract price is calculated based on the agreed railway corridor, cargo details, applicable rate
+    schedule, and any approved operational surcharges.
+  </p>
+  <table class="details-table">
+    <tbody>
+      <tr>
+        <th>Corridor</th>
+        <td>{{pricing.originLabel}} → {{pricing.destinationLabel}}</td>
+        <th>Currency</th>
+        <td>{{pricing.currency}}</td>
+      </tr>
+      <tr>
+        <th>Payment currency</th>
+        <td>{{paymentArticle}}</td>
+        <th>Equipment return</th>
+        <td>{{pricing.equipmentReturn}}</td>
+      </tr>
+    </tbody>
+  </table>
   {{#if pricing.equipmentReturn}}
   <p><strong>Equipment return:</strong> {{pricing.equipmentReturn}}</p>
   {{/if}}
-  {{#if pricing.containerLines.length}}
-  <table class="schedule">
-    <thead>
-      <tr><th>Container type</th><th>Quantity</th><th>VGM / unit (t)</th></tr>
-    </thead>
-    <tbody>
-      {{#each pricing.containerLines}}
-      <tr><td>{{label}}</td><td>{{quantity}}</td><td>{{vgmPerUnitTons}}</td></tr>
-      {{/each}}
-    </tbody>
-  </table>
-  {{/if}}
+
+  <h3>Charges</h3>
   <table class="schedule">
     <thead>
       <tr><th>Item</th><th>Description</th><th>Amount</th></tr>
@@ -29,6 +38,10 @@
         <td>{{currency}} {{amount}}</td>
       </tr>
       {{/each}}
+      {{#if pricing.surcharges.length}}
+      <tr>
+        <th colspan="3">Surcharges and Adjustments</th>
+      </tr>
       {{#each pricing.surcharges}}
       <tr>
         <td>{{label}}</td>
@@ -36,12 +49,18 @@
         <td>{{currency}} {{amount}}</td>
       </tr>
       {{/each}}
-      <tr>
+      {{/if}}
+      <tr class="total-row">
         <td colspan="2"><strong>Total contract value</strong></td>
         <td><strong>{{pricing.currency}} {{pricing.totalAmount}}</strong></td>
       </tr>
     </tbody>
   </table>
   <h3>Terms of payment</h3>
-  <p>All payments shall be made in accordance with EDR policy in <strong>{{paymentArticle}}</strong>, unless otherwise agreed in writing.</p>
+  <p>
+    Unless otherwise agreed in writing, the Client shall settle the contract value in
+    <strong>{{paymentArticle}}</strong> before the service is performed and in accordance with EDR payment
+    instructions. Bank charges, penalties, demurrage, storage, and third-party charges remain the
+    responsibility of the Client where applicable.
+  </p>
 </div>
diff --git a/apps/edr-freight-api/src/contracts/templates/_partials/articles_obligations.hbs b/apps/edr-freight-api/src/contracts/templates/_partials/articles_obligations.hbs
index e48e1e453..8a82c72d4 100644
--- a/apps/edr-freight-api/src/contracts/templates/_partials/articles_obligations.hbs
+++ b/apps/edr-freight-api/src/contracts/templates/_partials/articles_obligations.hbs
@@ -1,5 +1,6 @@
 <div class="article">
-  <h2>Article 2: Obligations of the Client (summary)</h2>
+  <h2>Article 2: Obligations of the Client</h2>
+  <p>The Client shall perform the following obligations in good faith and within the operational timelines communicated by EDR:</p>
   <ol>
     {{#each template.clientObligations}}
     <li>{{this}}</li>
@@ -8,7 +9,8 @@
 </div>
 
 <div class="article">
-  <h2>Article 3: Obligations of the Service Provider (summary)</h2>
+  <h2>Article 3: Obligations of the Service Provider</h2>
+  <p>EDR shall provide the agreed railway freight services in accordance with this Agreement and applicable operational rules:</p>
   <ol>
     {{#each template.providerObligations}}
     <li>{{this}}</li>
diff --git a/apps/edr-freight-api/src/contracts/templates/_partials/contract_documents.hbs b/apps/edr-freight-api/src/contracts/templates/_partials/contract_documents.hbs
index ed901a808..adb1ac797 100644
--- a/apps/edr-freight-api/src/contracts/templates/_partials/contract_documents.hbs
+++ b/apps/edr-freight-api/src/contracts/templates/_partials/contract_documents.hbs
@@ -1,5 +1,6 @@
 <div class="article">
   <h2>Article 6: Contract Documents</h2>
+  <p>The following documents form part of this Agreement and shall be read together with the signed contract:</p>
   <ol>
     {{#each template.contractDocuments}}
     <li>{{this}}</li>
diff --git a/apps/edr-freight-api/src/contracts/templates/_partials/contract_schedule.hbs b/apps/edr-freight-api/src/contracts/templates/_partials/contract_schedule.hbs
new file mode 100644
index 000000000..9531ac4ae
--- /dev/null
+++ b/apps/edr-freight-api/src/contracts/templates/_partials/contract_schedule.hbs
@@ -0,0 +1,65 @@
+<section class="page-section">
+  <h2>Booking Schedule and Commercial Summary</h2>
+  <table class="details-table">
+    <tbody>
+      <tr>
+        <th>Route</th>
+        <td>{{schedule.originLabel}} → {{schedule.destinationLabel}}</td>
+        <th>Trade direction</th>
+        <td>{{schedule.tradeDirection}}</td>
+      </tr>
+      <tr>
+        <th>Freight type</th>
+        <td>{{schedule.freightType}}</td>
+        <th>Service type</th>
+        <td>{{schedule.serviceType}}</td>
+      </tr>
+      <tr>
+        <th>Scheduled date</th>
+        <td>{{schedule.scheduledDate}}</td>
+        <th>Contract type</th>
+        <td>{{schedule.contractType}}</td>
+      </tr>
+      <tr>
+        <th>Cargo</th>
+        <td>{{schedule.cargoDescription}}</td>
+        <th>Total VGM</th>
+        <td>{{schedule.totalWeightVgm}}</td>
+      </tr>
+      <tr>
+        <th>Equipment return</th>
+        <td>{{schedule.equipmentReturn}}</td>
+        <th>Hazardous cargo</th>
+        <td>{{schedule.hazardousLabel}}</td>
+      </tr>
+      <tr>
+        <th>First mile</th>
+        <td>{{schedule.firstMilePickupAddress}}</td>
+        <th>Last mile</th>
+        <td>{{schedule.lastMileDeliveryAddress}}</td>
+      </tr>
+    </tbody>
+  </table>
+
+  {{#if pricing.containerLines.length}}
+  <h3>Container Details</h3>
+  <table class="schedule">
+    <thead>
+      <tr>
+        <th>Container type</th>
+        <th>Quantity</th>
+        <th>VGM / unit (tons)</th>
+      </tr>
+    </thead>
+    <tbody>
+      {{#each pricing.containerLines}}
+      <tr>
+        <td>{{label}}</td>
+        <td>{{quantity}}</td>
+        <td>{{vgmPerUnitTons}}</td>
+      </tr>
+      {{/each}}
+    </tbody>
+  </table>
+  {{/if}}
+</section>
diff --git a/apps/edr-freight-api/src/contracts/templates/_partials/force_majeure.hbs b/apps/edr-freight-api/src/contracts/templates/_partials/force_majeure.hbs
index 6785d1be6..d8c1d1287 100644
--- a/apps/edr-freight-api/src/contracts/templates/_partials/force_majeure.hbs
+++ b/apps/edr-freight-api/src/contracts/templates/_partials/force_majeure.hbs
@@ -1,4 +1,12 @@
 <div class="article">
   <h2>Article 4: Force Majeure</h2>
-  <p>Neither party is liable for delays due to force majeure interpreted under the Ethiopian Civil Code.</p>
+  <p>
+    Neither party shall be liable for delay or non-performance caused by events beyond its reasonable control,
+    including natural disaster, war, civil unrest, government restriction, railway interruption, port closure,
+    or other force majeure events interpreted under the Ethiopian Civil Code.
+  </p>
+  <p>
+    The affected party shall notify the other party promptly and shall use reasonable efforts to reduce the
+    effect of the force majeure event on the performance of this Agreement.
+  </p>
 </div>
diff --git a/apps/edr-freight-api/src/contracts/templates/_partials/signatures_block.hbs b/apps/edr-freight-api/src/contracts/templates/_partials/signatures_block.hbs
index ed5b7048d..05dd450e4 100644
--- a/apps/edr-freight-api/src/contracts/templates/_partials/signatures_block.hbs
+++ b/apps/edr-freight-api/src/contracts/templates/_partials/signatures_block.hbs
@@ -1,30 +1,44 @@
 <div class="signatures">
   <div class="sig-block">
-    <p><strong>Service Provider (EDR)</strong></p>
+    <p class="sig-title">For the Service Provider</p>
+    <p><strong>{{provider.name}}</strong></p>
     {{#if hasStaffSignature}}
     {{#each signatures}}
     {{#if (eq role "STAFF")}}
-    {{#if signatureImageUrl}}<img src="{{signatureImageUrl}}" alt="Staff signature" />{{/if}}
-    <p>{{signerDisplayName}}</p>
-    <p class="sig-line">Signed: {{signedAt}}</p>
+    <div class="sig-image-box">
+      {{#if signatureImageUrl}}<img src="{{signatureImageUrl}}" alt="Staff signature" />{{/if}}
+    </div>
+    <p class="sig-line"><strong>Name:</strong> {{signerDisplayName}}</p>
+    <p class="sig-meta"><strong>Role:</strong> Authorized EDR representative</p>
+    <p class="sig-meta"><strong>Date:</strong> {{signedAt}}</p>
     {{/if}}
     {{/each}}
     {{else}}
-    <p class="sig-line">Authorized representative (pending)</p>
+    <div class="sig-image-box"><span class="sig-placeholder">Signature pending</span></div>
+    <p class="sig-line"><strong>Name:</strong> Authorized representative</p>
+    <p class="sig-meta"><strong>Role:</strong> EDR representative</p>
+    <p class="sig-meta"><strong>Date:</strong></p>
     {{/if}}
   </div>
   <div class="sig-block">
-    <p><strong>Client — {{client.companyName}}</strong></p>
+    <p class="sig-title">For the Client</p>
+    <p><strong>{{client.companyName}}</strong></p>
     {{#if hasCustomerSignature}}
     {{#each signatures}}
     {{#if (eq role "CUSTOMER")}}
-    {{#if signatureImageUrl}}<img src="{{signatureImageUrl}}" alt="Customer signature" />{{/if}}
-    <p>{{signerDisplayName}}</p>
-    <p class="sig-line">Signed: {{signedAt}}</p>
+    <div class="sig-image-box">
+      {{#if signatureImageUrl}}<img src="{{signatureImageUrl}}" alt="Customer signature" />{{/if}}
+    </div>
+    <p class="sig-line"><strong>Name:</strong> {{signerDisplayName}}</p>
+    <p class="sig-meta"><strong>Role:</strong> Authorized client representative</p>
+    <p class="sig-meta"><strong>Date:</strong> {{signedAt}}</p>
     {{/if}}
     {{/each}}
     {{else}}
-    <p class="sig-line">Client representative (pending)</p>
+    <div class="sig-image-box"><span class="sig-placeholder">Signature pending</span></div>
+    <p class="sig-line"><strong>Name:</strong> Client representative</p>
+    <p class="sig-meta"><strong>Role:</strong> Authorized client representative</p>
+    <p class="sig-meta"><strong>Date:</strong></p>
     {{/if}}
   </div>
 </div>
diff --git a/apps/edr-freight-api/src/contracts/templates/_partials/styles.hbs b/apps/edr-freight-api/src/contracts/templates/_partials/styles.hbs
index 601768185..43a5495ec 100644
--- a/apps/edr-freight-api/src/contracts/templates/_partials/styles.hbs
+++ b/apps/edr-freight-api/src/contracts/templates/_partials/styles.hbs
@@ -1,22 +1,258 @@
 <style>
   * { box-sizing: border-box; }
-  body { font-family: 'Times New Roman', Times, serif; font-size: 11pt; line-height: 1.45; color: #111; margin: 0; padding: 24px; }
-  h1 { text-align: center; font-size: 14pt; text-transform: uppercase; margin: 0 0 8px; }
-  h2 { font-size: 12pt; margin: 20px 0 8px; text-transform: uppercase; }
-  h3 { font-size: 11pt; margin: 14px 0 6px; }
-  .cover { text-align: center; margin-bottom: 32px; border-bottom: 2px solid #1e3a5f; padding-bottom: 24px; }
-  .meta { margin: 12px 0; }
-  .meta strong { display: inline-block; min-width: 140px; }
-  .article { margin-bottom: 16px; }
-  .article ol { padding-left: 20px; }
-  .article li { margin-bottom: 6px; }
-  table.schedule { width: 100%; border-collapse: collapse; margin: 12px 0; font-size: 10pt; }
-  table.schedule th, table.schedule td { border: 1px solid #333; padding: 6px 8px; text-align: left; }
-  table.schedule th { background: #f0f4f8; }
-  .signatures { display: flex; gap: 40px; margin-top: 40px; page-break-inside: avoid; }
-  .sig-block { flex: 1; }
-  .sig-block img { max-height: 64px; max-width: 200px; display: block; margin: 8px 0; }
-  .sig-line { border-top: 1px solid #000; margin-top: 48px; padding-top: 4px; font-size: 10pt; }
-  .pending-banner { background: #fff8e6; border: 1px solid #e6c200; padding: 8px 12px; margin-bottom: 16px; font-size: 10pt; }
-  @media print { body { padding: 0; } }
+  @page { size: A4; margin: 18mm 14mm; }
+
+  body {
+    margin: 0;
+    background: #f5f7fb;
+    color: #111827;
+    font-family: "Times New Roman", Times, serif;
+    font-size: 10.5pt;
+    line-height: 1.48;
+  }
+
+  .contract {
+    width: 210mm;
+    min-height: 297mm;
+    margin: 0 auto;
+    background: #fff;
+    padding: 18mm 15mm;
+  }
+
+  h1, h2, h3, p { margin-top: 0; }
+  h1 {
+    color: #0f2742;
+    font-size: 18pt;
+    line-height: 1.25;
+    margin-bottom: 10px;
+    text-align: center;
+    text-transform: uppercase;
+  }
+  h2 {
+    border-bottom: 1.5px solid #1e3a5f;
+    color: #1e3a5f;
+    font-size: 12pt;
+    letter-spacing: 0.03em;
+    margin: 18px 0 10px;
+    padding-bottom: 5px;
+    text-transform: uppercase;
+  }
+  h3 {
+    color: #0f2742;
+    font-size: 10.8pt;
+    margin: 12px 0 6px;
+  }
+  p { margin-bottom: 8px; }
+  ol { margin: 6px 0 0; padding-left: 20px; }
+  li { margin-bottom: 5px; }
+
+  .page-section,
+  .article {
+    margin-bottom: 18px;
+    page-break-inside: avoid;
+  }
+
+  .brand-row {
+    align-items: center;
+    border-bottom: 3px solid #1e3a5f;
+    display: flex;
+    gap: 14px;
+    padding-bottom: 14px;
+  }
+  .logo-mark {
+    align-items: center;
+    background: #1e3a5f;
+    border-radius: 8px;
+    color: #fff;
+    display: flex;
+    font-family: Arial, sans-serif;
+    font-size: 16pt;
+    font-weight: 700;
+    height: 52px;
+    justify-content: center;
+    letter-spacing: 0.08em;
+    width: 72px;
+  }
+  .kicker {
+    color: #1e3a5f;
+    font-family: Arial, sans-serif;
+    font-size: 10pt;
+    font-weight: 700;
+    letter-spacing: 0.04em;
+    margin-bottom: 2px;
+    text-transform: uppercase;
+  }
+  .muted {
+    color: #6b7280;
+    font-family: Arial, sans-serif;
+    font-size: 9pt;
+    margin: 0;
+  }
+
+  .cover {
+    min-height: 255mm;
+    position: relative;
+  }
+  .cover-title {
+    margin: 54mm 0 34mm;
+    text-align: center;
+  }
+  .document-label {
+    color: #6b7280;
+    font-family: Arial, sans-serif;
+    font-size: 10pt;
+    font-weight: 700;
+    letter-spacing: 0.12em;
+    margin-bottom: 10px;
+    text-transform: uppercase;
+  }
+  .summary-line {
+    color: #374151;
+    font-family: Arial, sans-serif;
+    font-size: 9.5pt;
+    margin-top: 12px;
+  }
+
+  table {
+    border-collapse: collapse;
+    width: 100%;
+  }
+  .meta-grid,
+  .details-table,
+  .schedule {
+    font-size: 9.5pt;
+    margin: 10px 0 16px;
+  }
+  .meta-grid th,
+  .meta-grid td,
+  .details-table th,
+  .details-table td,
+  .schedule th,
+  .schedule td {
+    border: 1px solid #cbd5e1;
+    padding: 7px 8px;
+    text-align: left;
+    vertical-align: top;
+  }
+  .meta-grid th,
+  .details-table th,
+  .schedule th {
+    background: #eef4fb;
+    color: #1e3a5f;
+    font-family: Arial, sans-serif;
+    font-size: 8.5pt;
+    text-transform: uppercase;
+  }
+  .schedule tbody tr:nth-child(even) td { background: #f8fafc; }
+  .total-row td {
+    background: #e8f0f8 !important;
+    color: #0f2742;
+    font-weight: 700;
+  }
+
+  .lead {
+    color: #374151;
+    font-size: 10.5pt;
+  }
+  .party-grid {
+    display: grid;
+    gap: 12px;
+    grid-template-columns: 1fr 1fr;
+  }
+  .party-card {
+    border: 1px solid #cbd5e1;
+    border-radius: 8px;
+    padding: 12px;
+  }
+  .party-card h3 {
+    background: #1e3a5f;
+    border-radius: 5px;
+    color: #fff;
+    font-family: Arial, sans-serif;
+    font-size: 9pt;
+    margin: 0 0 10px;
+    padding: 7px 9px;
+    text-transform: uppercase;
+  }
+  .party-name {
+    color: #0f2742;
+    font-weight: 700;
+    margin-bottom: 8px;
+  }
+  dl {
+    display: grid;
+    grid-template-columns: 32% 68%;
+    margin: 0;
+  }
+  dt {
+    color: #475569;
+    font-family: Arial, sans-serif;
+    font-size: 8.5pt;
+    font-weight: 700;
+    padding: 2px 6px 2px 0;
+  }
+  dd {
+    margin: 0;
+    padding: 2px 0;
+  }
+
+  .signatures {
+    display: grid;
+    gap: 18px;
+    grid-template-columns: 1fr 1fr;
+    margin-top: 24px;
+    page-break-inside: avoid;
+  }
+  .sig-block {
+    border: 1.5px solid #1e3a5f;
+    border-radius: 8px;
+    min-height: 96mm;
+    padding: 12px;
+  }
+  .sig-title {
+    color: #1e3a5f;
+    font-family: Arial, sans-serif;
+    font-size: 9pt;
+    font-weight: 700;
+    margin-bottom: 10px;
+    text-transform: uppercase;
+  }
+  .sig-image-box {
+    align-items: center;
+    border: 1px dashed #94a3b8;
+    display: flex;
+    height: 28mm;
+    justify-content: center;
+    margin: 14px 0;
+  }
+  .sig-image-box img {
+    display: block;
+    max-height: 24mm;
+    max-width: 70mm;
+  }
+  .sig-placeholder {
+    color: #94a3b8;
+    font-family: Arial, sans-serif;
+    font-size: 8.5pt;
+  }
+  .sig-line {
+    border-top: 1px solid #111827;
+    margin-top: 16px;
+    padding-top: 5px;
+  }
+  .sig-meta {
+    color: #475569;
+    font-size: 9pt;
+    margin: 4px 0;
+  }
+
+  @media print {
+    body { background: #fff; }
+    .contract {
+      margin: 0;
+      padding: 0;
+      width: auto;
+    }
+    .cover { page-break-after: always; }
+  }
 </style>
diff --git a/apps/edr-freight-api/src/contracts/templates/generic.hbs b/apps/edr-freight-api/src/contracts/templates/generic.hbs
index 7e6069e19..75f795bce 100644
--- a/apps/edr-freight-api/src/contracts/templates/generic.hbs
+++ b/apps/edr-freight-api/src/contracts/templates/generic.hbs
@@ -6,25 +6,86 @@
   {{> styles}}
 </head>
 <body>
-  <div class="cover">
-    <h1>Contract Agreement</h1>
-    <h1>{{template.title}}</h1>
-    <p class="meta"><strong>Contract Ref No:</strong> {{reference}}</p>
-    <p class="meta"><strong>Year:</strong> {{contractYear}}</p>
-  </div>
+  <main class="contract">
+    <section class="cover page-section">
+      <div class="brand-row">
+        <div class="logo-mark">EDR</div>
+        <div>
+          <p class="kicker">Ethio-Djibouti Standard Gauge Railway Share Company</p>
+          <p class="muted">Freight Transport Contract</p>
+        </div>
+      </div>
 
-  <p>This Contract Agreement is made on <strong>{{contractDate}}</strong>.</p>
-  <p><strong>Between</strong> Ethio-Djibouti Standard Gauge Railway Share Company (EDR), Addis Ababa (“Service Provider”), and <strong>{{client.companyName}}</strong> at {{client.companyAddress}}, {{client.companyLocation}} (“Client”). Phone {{client.phone}} / {{client.email}}. TIN {{client.tinNumber}}.</p>
+      <div class="cover-title">
+        <p class="document-label">Contract Agreement</p>
+        <h1>{{template.title}}</h1>
+        <p class="summary-line">{{template.directionLabel}} • {{template.freightLabel}} • {{template.currency}} • {{template.serviceScope}}</p>
+      </div>
 
-  <h2>Whereas</h2>
-  <p>{{template.whereas}}</p>
-  <p>Now therefore, the parties agree as follows:</p>
+      <table class="meta-grid">
+        <tr>
+          <th>Contract Ref No.</th>
+          <td>{{reference}}</td>
+          <th>Contract Year</th>
+          <td>{{contractYear}}</td>
+        </tr>
+        <tr>
+          <th>Contract Date</th>
+          <td>{{contractDate}}</td>
+          <th>Status</th>
+          <td>{{status}}</td>
+        </tr>
+      </table>
+    </section>
 
-  {{> article1}}
-  {{> articles_obligations}}
-  {{> article5_pricing}}
-  {{> force_majeure}}
-  {{> contract_documents}}
-  {{> signatures_block}}
+    <section class="page-section">
+      <h2>Parties to the Agreement</h2>
+      <p class="lead">
+        This Contract Agreement is made on <strong>{{contractDate}}</strong> between the Service Provider and the Client named below.
+      </p>
+
+      <div class="party-grid">
+        <div class="party-card">
+          <h3>Service Provider</h3>
+          <p class="party-name">{{provider.name}}</p>
+          <dl>
+            <dt>Address</dt><dd>{{provider.address}}</dd>
+            <dt>Phone</dt><dd>{{provider.phone}}</dd>
+            <dt>Email</dt><dd>{{provider.email}}</dd>
+            <dt>TIN</dt><dd>{{provider.tinNumber}}</dd>
+          </dl>
+        </div>
+        <div class="party-card">
+          <h3>Client</h3>
+          <p class="party-name">{{client.companyName}}</p>
+          <dl>
+            <dt>Address</dt><dd>{{client.companyAddress}}</dd>
+            <dt>Location</dt><dd>{{client.companyLocation}}</dd>
+            <dt>Phone</dt><dd>{{client.phone}}</dd>
+            <dt>Email</dt><dd>{{client.email}}</dd>
+            <dt>TIN</dt><dd>{{client.tinNumber}}</dd>
+            <dt>VAT</dt><dd>{{client.vatNumber}}</dd>
+            <dt>FAN</dt><dd>{{client.fanNumber}}</dd>
+            <dt>Business license</dt><dd>{{client.businessLicense}}</dd>
+          </dl>
+        </div>
+      </div>
+    </section>
+
+    {{> contract_schedule}}
+
+    <section class="page-section">
+      <h2>Whereas</h2>
+      <p>{{template.whereas}}</p>
+      <p>Now therefore, the parties agree as follows:</p>
+    </section>
+
+    {{> article1}}
+    {{> articles_obligations}}
+    {{> force_majeure}}
+    {{> article5_pricing}}
+    {{> contract_documents}}
+    {{> signatures_block}}
+  </main>
 </body>
 </html>
diff --git a/apps/edr-freight-api/src/migrations/1749600000000-AddBlocksRoleToApprovalStep.ts b/apps/edr-freight-api/src/migrations/1749600000000-AddBlocksRoleToApprovalStep.ts
new file mode 100644
index 000000000..a1830c370
--- /dev/null
+++ b/apps/edr-freight-api/src/migrations/1749600000000-AddBlocksRoleToApprovalStep.ts
@@ -0,0 +1,19 @@
+import { MigrationInterface, QueryRunner } from 'typeorm';
+
+export class AddBlocksRoleToApprovalStep1749600000000 implements MigrationInterface {
+  name = 'AddBlocksRoleToApprovalStep1749600000000';
+
+  public async up(queryRunner: QueryRunner): Promise<void> {
+    await queryRunner.query(`
+      ALTER TABLE freight.booking_approval_step
+        ADD COLUMN IF NOT EXISTS blocks_role VARCHAR(30) NULL;
+    `);
+  }
+
+  public async down(queryRunner: QueryRunner): Promise<void> {
+    await queryRunner.query(`
+      ALTER TABLE freight.booking_approval_step
+        DROP COLUMN IF EXISTS blocks_role;
+    `);
+  }
+}
diff --git a/apps/edr-freight-api/src/migrations/1749700000000-SeedDefaultApprovalRules.ts b/apps/edr-freight-api/src/migrations/1749700000000-SeedDefaultApprovalRules.ts
new file mode 100644
index 000000000..f972f50c2
--- /dev/null
+++ b/apps/edr-freight-api/src/migrations/1749700000000-SeedDefaultApprovalRules.ts
@@ -0,0 +1,48 @@
+import { MigrationInterface, QueryRunner } from 'typeorm';
+
+/**
+ * Seed ITMLS US-06 approval chains if missing (standard + bulk).
+ */
+export class SeedDefaultApprovalRules1749700000000 implements MigrationInterface {
+  name = 'SeedDefaultApprovalRules1749700000000';
+
+  public async up(queryRunner: QueryRunner): Promise<void> {
+    await queryRunner.query(`
+      INSERT INTO freight.approval_rules
+        (id, requires_director_approval, step_order, required_role, action_label, blocks_role, created_at, updated_at)
+      SELECT uuid_generate_v4(), false, 1, 'LINE_STAFF', 'Review & Approve', NULL, now(), now()
+      WHERE NOT EXISTS (
+        SELECT 1 FROM freight.approval_rules
+        WHERE requires_director_approval = false AND step_order = 1 AND deleted_at IS NULL
+      );
+
+      INSERT INTO freight.approval_rules
+        (id, requires_director_approval, step_order, required_role, action_label, blocks_role, created_at, updated_at)
+      SELECT uuid_generate_v4(), false, 2, 'DIRECTOR', 'Final Signature', 'LINE_STAFF', now(), now()
+      WHERE NOT EXISTS (
+        SELECT 1 FROM freight.approval_rules
+        WHERE requires_director_approval = false AND step_order = 2 AND deleted_at IS NULL
+      );
+
+      INSERT INTO freight.approval_rules
+        (id, requires_director_approval, step_order, required_role, action_label, blocks_role, created_at, updated_at)
+      SELECT uuid_generate_v4(), true, 1, 'DIRECTOR', 'Review & Approve', 'LINE_STAFF', now(), now()
+      WHERE NOT EXISTS (
+        SELECT 1 FROM freight.approval_rules
+        WHERE requires_director_approval = true AND step_order = 1 AND deleted_at IS NULL
+      );
+
+      INSERT INTO freight.approval_rules
+        (id, requires_director_approval, step_order, required_role, action_label, blocks_role, created_at, updated_at)
+      SELECT uuid_generate_v4(), true, 2, 'CEO', 'Final Signature', NULL, now(), now()
+      WHERE NOT EXISTS (
+        SELECT 1 FROM freight.approval_rules
+        WHERE requires_director_approval = true AND step_order = 2 AND deleted_at IS NULL
+      );
+    `);
+  }
+
+  public async down(_queryRunner: QueryRunner): Promise<void> {
+    // Keep seeded rules on rollback to avoid breaking in-flight bookings.
+  }
+}
diff --git a/apps/edr-freight-api/src/modules/auth/freight-auth.module.ts b/apps/edr-freight-api/src/modules/auth/freight-auth.module.ts
new file mode 100644
index 000000000..a689ba24e
--- /dev/null
+++ b/apps/edr-freight-api/src/modules/auth/freight-auth.module.ts
@@ -0,0 +1,10 @@
+import { Module } from '@nestjs/common';
+
+import { FreightMeController } from './freight-me.controller';
+import { FreightMeService } from './freight-me.service';
+
+@Module({
+  controllers: [FreightMeController],
+  providers: [FreightMeService],
+})
+export class FreightAuthModule {}
diff --git a/apps/edr-freight-api/src/modules/auth/freight-me.controller.ts b/apps/edr-freight-api/src/modules/auth/freight-me.controller.ts
new file mode 100644
index 000000000..b85ecea84
--- /dev/null
+++ b/apps/edr-freight-api/src/modules/auth/freight-me.controller.ts
@@ -0,0 +1,23 @@
+import { Controller, Get, UseGuards } from '@nestjs/common';
+import { ApiBearerAuth, ApiOperation, ApiTags } from '@nestjs/swagger';
+import { CurrentUser } from '@tria-plc/api-common/modules/auth/decorators/current-user.decorator';
+import { JwtGuard } from '@tria-plc/api-common/modules/auth/services/jwt.guard';
+import type { TCurrentUser } from '@tria-plc/api-common/modules/auth/types/current-user.type';
+
+import { FreightMeService } from './freight-me.service';
+
+@ApiTags('auth')
+@Controller('me')
+@ApiBearerAuth()
+export class FreightMeController {
+  constructor(private readonly freightMeService: FreightMeService) {}
+
+  @Get()
+  @UseGuards(JwtGuard)
+  @ApiOperation({
+    summary: 'Current user with flat permissionKeys for backoffice gating',
+  })
+  getMe(@CurrentUser() user: TCurrentUser) {
+    return this.freightMeService.getEnrichedProfile(user);
+  }
+}
diff --git a/apps/edr-freight-api/src/modules/auth/freight-me.service.ts b/apps/edr-freight-api/src/modules/auth/freight-me.service.ts
new file mode 100644
index 000000000..50c90213b
--- /dev/null
+++ b/apps/edr-freight-api/src/modules/auth/freight-me.service.ts
@@ -0,0 +1,57 @@
+import { Injectable } from '@nestjs/common';
+import type { TCurrentUser } from '@tria-plc/api-common/modules/auth/types/current-user.type';
+
+import {
+  collectPermissionKeys,
+  isSuperAdmin,
+} from '../../common/freight-permission.util';
+import { PERMISSIONS_CATALOG } from '../../seed/freight-permissions.registry';
+
+@Injectable()
+export class FreightMeService {
+  getEnrichedProfile(user: TCurrentUser) {
+    const employee = user.employee
+      ? [
+          {
+            id: user.employee.id,
+            organizationId: user.employee.organizationId,
+            unitId: user.employee.unitId,
+            name: user.employee.name,
+            positions: user.employee.position
+              ? [
+                  {
+                    id: user.employee.position.id,
+                    key: user.employee.position.key,
+                    employeePositionId: user.employee.position.employeePositionId,
+                    name: user.employee.position.name,
+                    isDelegate: user.employee.position.isDelegate,
+                    parentPositionId: user.employee.position.parentPositionId,
+                    permissions: user.employee.position.permissions ?? [],
+                  },
+                ]
+              : [],
+          },
+        ]
+      : [];
+
+    const permissionKeys = collectPermissionKeys(user);
+
+    return {
+      id: user.id,
+      email: user.email,
+      name: user.name,
+      username: user.username,
+      phoneNumber: user.phoneNumber,
+      userType: user.userType,
+      status: user.status,
+      hasFinishedRegistration: user.hasFinishedRegistration,
+      hasFinishedDMSOnboarding: user.hasFinishedDMSOnboarding,
+      roles: user.roles,
+      permissions: user.permissions,
+      employee,
+      permissionKeys,
+      isSuperAdmin: isSuperAdmin(user),
+      permissionsCatalog: PERMISSIONS_CATALOG,
+    };
+  }
+}
diff --git a/apps/edr-freight-api/src/modules/bookings/booking-contract.service.ts b/apps/edr-freight-api/src/modules/bookings/booking-contract.service.ts
index 4eadff0fc..ab8a8dfa7 100644
--- a/apps/edr-freight-api/src/modules/bookings/booking-contract.service.ts
+++ b/apps/edr-freight-api/src/modules/bookings/booking-contract.service.ts
@@ -12,6 +12,7 @@ import { ContractTemplateResolver } from '../../contracts/contract-template.reso
 import { ContractViewModelBuilder } from '../../contracts/contract-view-model.builder';
 import { MinioService } from '../minio/minio.service';
 import { FilesService } from '../files/files.service';
+import { FileRecord } from '../files/entities/file.entity';
 import { BookingsRepository } from './bookings.repository';
 import { Booking } from './entities/booking.entity';
 import { assertBookingStatus } from './booking-status.util';
@@ -68,7 +69,7 @@ export class BookingContractService {
 
   async getContractView(bookingId: string): Promise<ContractViewDto> {
     const { view } = await this.viewModelBuilder.build(bookingId);
-    await this.enrichSignatureUrls(view.signatures);
+    await this.inlineSignatureImages(view.signatures);
     const html = this.renderer.render(view);
     return {
       bookingId: view.bookingId,
@@ -90,33 +91,8 @@ export class BookingContractService {
     assertBookingStatus(booking, ['APPROVED']);
 
     const templateKey = this.templateResolver.resolve(booking);
-    const { view } = await this.viewModelBuilder.build(bookingId);
-    view.templateKey = templateKey;
-    view.template = getTemplateMeta(templateKey);
-
-    const html = this.renderer.render(view);
-    const pdfBuffer = await this.pdfService.htmlToPdfBuffer(html);
     const summary = this.buildContractSummary(booking);
-
-    const file: Express.Multer.File = {
-      fieldname: 'contract',
-      originalname: `contract-${booking.reference}.pdf`,
-      encoding: '7bit',
-      mimetype: 'application/pdf',
-      size: pdfBuffer.length,
-      buffer: pdfBuffer,
-      stream: Readable.from(pdfBuffer),
-      destination: '',
-      filename: '',
-      path: '',
-    };
-
-    await this.filesService.upsertByCode({
-      resourceId: bookingId,
-      resource: 'bookings',
-      code: 'contract',
-      file,
-    });
+    await this.upsertContractPdf(bookingId, booking.reference, templateKey);
 
     const now = new Date();
     const updated = await this.bookingsRepository.update(bookingId, {
@@ -129,18 +105,15 @@ export class BookingContractService {
   }
 
   async streamContract(bookingId: string) {
-    try {
-      const record = await this.filesService.findByCode(
-        bookingId,
-        'bookings',
-        'contract',
-      );
-      return this.filesService.streamById(record.id);
-    } catch {
-      throw new NotFoundException(
-        'Contract document not found. Generate the contract first.',
-      );
-    }
+    const booking = await this.requireBooking(bookingId);
+    const templateKey =
+      booking.contractTemplateKey ?? this.templateResolver.resolve(booking);
+    const record = await this.upsertContractPdf(
+      bookingId,
+      booking.reference,
+      templateKey,
+    );
+    return this.filesService.streamById(record.id);
   }
 
   async signContract(
@@ -218,33 +191,84 @@ export class BookingContractService {
     }
 
     const updated = await this.bookingsRepository.update(bookingId, updates as never);
+    await this.upsertContractPdf(
+      bookingId,
+      booking.reference,
+      booking.contractTemplateKey ?? this.templateResolver.resolve(booking),
+    );
     return updated!;
   }
 
   async getSignatures(bookingId: string) {
     const rows = await this.bookingsRepository.findContractSignatures(bookingId);
     const views = rows.map((r) => this.viewModelBuilder.toSignatureView(r));
-    await this.enrichSignatureUrls(views);
+    await this.inlineSignatureImages(views);
     return { signatures: views };
   }
 
-  private async enrichSignatureUrls(
+  private async upsertContractPdf(
+    bookingId: string,
+    reference: string,
+    templateKey: string,
+  ): Promise<FileRecord> {
+    const { view } = await this.viewModelBuilder.build(bookingId);
+    view.templateKey = templateKey;
+    view.template = getTemplateMeta(templateKey);
+    await this.inlineSignatureImages(view.signatures);
+
+    const html = this.renderer.render(view);
+    const pdfBuffer = await this.pdfService.htmlToPdfBuffer(html);
+    const file: Express.Multer.File = {
+      fieldname: 'contract',
+      originalname: `contract-${reference}.pdf`,
+      encoding: '7bit',
+      mimetype: 'application/pdf',
+      size: pdfBuffer.length,
+      buffer: pdfBuffer,
+      stream: Readable.from(pdfBuffer),
+      destination: '',
+      filename: '',
+      path: '',
+    };
+
+    return this.filesService.upsertByCode({
+      resourceId: bookingId,
+      resource: 'bookings',
+      code: 'contract',
+      file,
+    });
+  }
+
+  private async inlineSignatureImages(
     signatures: Array<{ signatureImageUrl?: string | null }>,
   ): Promise<void> {
     for (const sig of signatures) {
       if (!sig.signatureImageUrl) continue;
       try {
-        const objectName = this.extractObjectName(sig.signatureImageUrl);
-        sig.signatureImageUrl = await this.minioService.getSignedUrl(objectName, 3600);
+        if (sig.signatureImageUrl.startsWith('data:')) continue;
+        const objectName = this.minioService.getObjectNameFromUrl(
+          sig.signatureImageUrl,
+        );
+        const stream = await this.minioService.getFileStream(objectName);
+        const buffer = await this.streamToBuffer(stream);
+        sig.signatureImageUrl = `data:image/png;base64,${buffer.toString(
+          'base64',
+        )}`;
       } catch {
         /* keep original url */
       }
     }
   }
 
-  private extractObjectName(url: string): string {
-    const parts = url.split('/');
-    return parts.slice(4).join('/');
+  private streamToBuffer(stream: Readable): Promise<Buffer> {
+    return new Promise((resolve, reject) => {
+      const chunks: Buffer[] = [];
+      stream.on('data', (chunk: Buffer | string) => {
+        chunks.push(Buffer.isBuffer(chunk) ? chunk : Buffer.from(chunk));
+      });
+      stream.on('error', reject);
+      stream.on('end', () => resolve(Buffer.concat(chunks)));
+    });
   }
 
   private decodeSignatureImage(base64: string): Buffer {
diff --git a/apps/edr-freight-api/src/modules/bookings/booking-list-tabs.config.ts b/apps/edr-freight-api/src/modules/bookings/booking-list-tabs.config.ts
new file mode 100644
index 000000000..ce15125c2
--- /dev/null
+++ b/apps/edr-freight-api/src/modules/bookings/booking-list-tabs.config.ts
@@ -0,0 +1,54 @@
+export const BOOKING_LIST_TAB_KEYS = [
+  'all',
+  'intake',
+  'in_approval',
+  'approved_contract',
+  'payment',
+  'operations',
+  'completed',
+  'closed',
+] as const;
+
+export type BookingListTabKey = (typeof BOOKING_LIST_TAB_KEYS)[number];
+
+export const BOOKING_LIST_TABS: ReadonlyArray<{
+  key: BookingListTabKey;
+  statuses: readonly string[] | null;
+}> = [
+  { key: 'all', statuses: null },
+  { key: 'intake', statuses: ['SUBMITTED'] },
+  {
+    key: 'in_approval',
+    statuses: ['PENDING_APPROVAL', 'APPROVED_PENDING_SIGNATURE'],
+  },
+  {
+    key: 'approved_contract',
+    statuses: ['APPROVED', 'CONTRACT_READY', 'SIGNED_CUSTOMER', 'FULLY_EXECUTED'],
+  },
+  { key: 'payment', statuses: ['FULLY_EXECUTED', 'PAID'] },
+  {
+    key: 'operations',
+    statuses: ['IN_TRANSIT', 'PENDING_CONSOLIDATION', 'CONSOLIDATED'],
+  },
+  { key: 'completed', statuses: ['COMPLETED'] },
+  { key: 'closed', statuses: ['REJECTED', 'CANCELLED'] },
+];
+
+export function mapStatusCountsToTabs(
+  statusCounts: Record<string, number>,
+): Record<BookingListTabKey, number> {
+  const result = {} as Record<BookingListTabKey, number>;
+
+  for (const tab of BOOKING_LIST_TABS) {
+    if (!tab.statuses?.length) {
+      result[tab.key] = Object.values(statusCounts).reduce((sum, n) => sum + n, 0);
+      continue;
+    }
+    result[tab.key] = tab.statuses.reduce(
+      (sum, status) => sum + (statusCounts[status] ?? 0),
+      0,
+    );
+  }
+
+  return result;
+}
diff --git a/apps/edr-freight-api/src/modules/bookings/booking-next-step.util.ts b/apps/edr-freight-api/src/modules/bookings/booking-next-step.util.ts
new file mode 100644
index 000000000..c0a865949
--- /dev/null
+++ b/apps/edr-freight-api/src/modules/bookings/booking-next-step.util.ts
@@ -0,0 +1,68 @@
+import { BookingApprovalStep } from './entities/booking-approval-step.entity';
+import { Booking } from './entities/booking.entity';
+
+export interface BookingNextStep {
+  action: string;
+  description: string;
+  requiredRole?: string;
+}
+
+export function computeNextStep(
+  booking: Pick<Booking, 'status' | 'paymentCurrency'>,
+  nextPendingStep?: Pick<BookingApprovalStep, 'requiredRole' | 'stepOrder'> | null,
+): BookingNextStep | null {
+  const { status } = booking;
+
+  switch (status) {
+    case 'SUBMITTED':
+      return {
+        action: 'ACCEPT_INTAKE',
+        description: 'Line Staff must accept the submission to begin approval',
+      };
+    case 'PENDING_APPROVAL':
+    case 'APPROVED_PENDING_SIGNATURE':
+      if (nextPendingStep) {
+        return {
+          action: 'APPROVE_STEP',
+          requiredRole: nextPendingStep.requiredRole,
+          description: `${nextPendingStep.requiredRole} must approve step ${nextPendingStep.stepOrder}`,
+        };
+      }
+      return {
+        action: 'APPROVE_STEP',
+        description: 'Complete the pending approval step in sequence',
+      };
+    case 'APPROVED':
+      return {
+        action: 'GENERATE_CONTRACT',
+        description: 'Generate the contract document',
+      };
+    case 'CONTRACT_READY':
+      return {
+        action: 'CUSTOMER_SIGN',
+        description: 'Customer must sign the contract',
+      };
+    case 'SIGNED_CUSTOMER':
+      return {
+        action: 'STAFF_SIGN',
+        description: 'Internal staff must counter-sign the contract',
+      };
+    case 'FULLY_EXECUTED':
+      return {
+        action: 'PAY',
+        description: 'Complete in-app payment',
+      };
+    case 'PAID':
+      return {
+        action: 'START_TRANSIT',
+        description: 'Mark shipment as in transit',
+      };
+    case 'IN_TRANSIT':
+      return {
+        action: 'COMPLETE',
+        description: 'Mark shipment complete',
+      };
+    default:
+      return null;
+  }
+}
diff --git a/apps/edr-freight-api/src/modules/bookings/booking-payment.service.ts b/apps/edr-freight-api/src/modules/bookings/booking-payment.service.ts
index 80476ead2..4697728e7 100644
--- a/apps/edr-freight-api/src/modules/bookings/booking-payment.service.ts
+++ b/apps/edr-freight-api/src/modules/bookings/booking-payment.service.ts
@@ -1,127 +1,47 @@
-import {
-  BadRequestException,
-  Injectable,
-  NotFoundException,
-} from '@nestjs/common';
-import { FilesService } from '../files/files.service';
+import { Injectable, NotFoundException } from '@nestjs/common';
 import { BookingsRepository } from './bookings.repository';
 import { Booking } from './entities/booking.entity';
 import { assertBookingStatus } from './booking-status.util';
+import { InAppPaymentReceiptDto } from './dto/pay-booking.dto';
 
-const PROOF_MAX_BYTES = 5 * 1024 * 1024;
-const PROOF_MIMES = ['application/pdf', 'image/jpeg', 'image/png'];
+export interface InAppPaymentReceipt extends InAppPaymentReceiptDto {}
 
 @Injectable()
 export class BookingPaymentService {
-  constructor(
-    private readonly bookingsRepository: BookingsRepository,
-    private readonly filesService: FilesService,
-  ) {}
+  constructor(private readonly bookingsRepository: BookingsRepository) {}
 
-  async generatePnr(bookingId: string): Promise<Booking> {
-    const booking = await this.requireBooking(bookingId);
-    assertBookingStatus(booking, ['FULLY_EXECUTED']);
-
-    if (booking.paymentCurrency !== 'ETB') {
-      throw new BadRequestException('PNR generation is only for ETB payers');
-    }
-
-    const year = new Date().getFullYear();
-    const pnrCode = `PNR-${year}-${Math.random().toString(36).slice(2, 10).toUpperCase()}`;
-
-    const updated = await this.bookingsRepository.update(bookingId, {
-      status: 'PNR_GENERATED',
-      pnrCode,
-      paymentStatus: 'PNR_GENERATED',
-    } as never);
-    return updated!;
-  }
-
-  async submitPaymentProof(
+  async pay(
     bookingId: string,
-    file: Express.Multer.File,
-  ): Promise<Booking> {
+  ): Promise<{ booking: Booking; receipt: InAppPaymentReceipt }> {
     const booking = await this.requireBooking(bookingId);
     assertBookingStatus(booking, ['FULLY_EXECUTED']);
 
-    if (booking.paymentCurrency !== 'USD') {
-      throw new BadRequestException('Payment proof upload is only for USD payers');
-    }
-
-    this.validateProofFile(file);
-
-    await this.filesService.upload({
-      resourceId: bookingId,
-      resource: 'bookings',
-      code: 'payment_proof',
-      file,
-    });
-
-    const updated = await this.bookingsRepository.update(bookingId, {
-      status: 'PAYMENT_VERIFICATION_IN_PROGRESS',
-      paymentStatus: 'VERIFICATION_IN_PROGRESS',
-    } as never);
-    return updated!;
-  }
-
-  async verifyPayment(bookingId: string): Promise<Booking> {
-    const booking = await this.requireBooking(bookingId);
-    assertBookingStatus(booking, ['PAYMENT_VERIFICATION_IN_PROGRESS']);
+    const receipt = this.buildMockReceipt(booking);
 
     const updated = await this.bookingsRepository.update(bookingId, {
       status: 'PAID',
       paymentStatus: 'PAID',
     } as never);
-    return updated!;
+
+    return { booking: updated!, receipt };
   }
 
-  async handleBankCallback(pnrCode: string): Promise<Booking> {
-    const booking = await this.bookingsRepository.findByPnrCode(pnrCode);
-    if (!booking) {
-      throw new NotFoundException(`No booking found for PNR ${pnrCode}`);
-    }
+  private buildMockReceipt(booking: Booking): InAppPaymentReceipt {
+    const timestamp = Date.now();
+    const isEtb = booking.paymentCurrency === 'ETB';
+    const prefix = isEtb ? 'TB' : 'CARD';
+    const provider = isEtb ? 'TELEBIRR' : 'CARD';
 
-    if (booking.status !== 'PNR_GENERATED') {
-      throw new BadRequestException(
-        `Booking ${booking.reference} is not awaiting bank payment (status: ${booking.status})`,
-      );
-    }
-
-    const updated = await this.bookingsRepository.update(booking.id, {
-      status: 'PAID',
-      paymentStatus: 'PAID',
-    } as never);
-    return updated!;
-  }
-
-  async getPaymentRequestLetter(
-    bookingId: string,
-  ): Promise<{ buffer: Buffer; filename: string }> {
-    const booking = await this.requireBooking(bookingId);
-    const body = [
-      'PAYMENT REQUEST LETTER (STUB)',
-      `Reference: ${booking.reference}`,
-      `Amount: ${booking.totalAmount} ${booking.paymentCurrency}`,
-      'Pay at your bank and upload stamped proof.',
-    ].join('\n');
     return {
-      buffer: Buffer.from(body, 'utf-8'),
-      filename: `payment-request-${booking.reference}.txt`,
+      success: true,
+      provider,
+      providerRef: `${prefix}-${booking.reference}-${timestamp}`,
+      amount: booking.totalAmount,
+      currency: booking.paymentCurrency,
+      paidAt: new Date().toISOString(),
     };
   }
 
-  private validateProofFile(file: Express.Multer.File): void {
-    if (!file?.buffer?.length) {
-      throw new BadRequestException('Payment proof file is required');
-    }
-    if (file.size > PROOF_MAX_BYTES) {
-      throw new BadRequestException('Payment proof must be 5MB or less');
-    }
-    if (!PROOF_MIMES.includes(file.mimetype)) {
-      throw new BadRequestException('Payment proof must be PDF, JPG, or PNG');
-    }
-  }
-
   private async requireBooking(id: string): Promise<Booking> {
     const booking = await this.bookingsRepository.findById(id);
     if (!booking) throw new NotFoundException(`Booking ${id} not found`);
diff --git a/apps/edr-freight-api/src/modules/bookings/booking-transition.service.ts b/apps/edr-freight-api/src/modules/bookings/booking-transition.service.ts
index ad76fa7a3..56ab6394b 100644
--- a/apps/edr-freight-api/src/modules/bookings/booking-transition.service.ts
+++ b/apps/edr-freight-api/src/modules/bookings/booking-transition.service.ts
@@ -1,10 +1,13 @@
 import { BadRequestException, forwardRef, Inject, Injectable } from '@nestjs/common';
+import type { TCurrentUser } from '@tria-plc/api-common/modules/auth/types/current-user.type';
 
+import { assertCanApproveBookingStep } from '../../common/freight-permission.util';
 import { RuleEngineService } from '../rule-engine/rule-engine.service';
 import { BookingContractService } from './booking-contract.service';
 import { BookingPricingService } from './booking-pricing.service';
 import { BookingsRepository } from './bookings.repository';
 import { assertBookingStatus } from './booking-status.util';
+import { computeNextStep, type BookingNextStep } from './booking-next-step.util';
 import { Booking } from './entities/booking.entity';
 import { BookingsService } from './bookings.service';
 
@@ -60,6 +63,16 @@ export class BookingTransitionService {
     return this.bookingsService.findById(updated!.id);
   }
 
+  /** Auto-create booking approval steps from system rules when none exist yet. */
+  private async ensureBookingApprovalSteps(booking: Booking): Promise<void> {
+    if ((booking.approvalSteps?.length ?? 0) > 0) return;
+
+    await this.ruleEngineService.instantiateApprovalSteps(booking.id, {
+      freightType: booking.freightType as 'CONTAINER' | 'BULK',
+      cargoTypeId: booking.cargoTypeId,
+    });
+  }
+
   async acceptIntake(bookingId: string, actorId: string): Promise<Booking> {
     const booking = await this.bookingsService.findById(bookingId);
     assertBookingStatus(booking, ['SUBMITTED']);
@@ -103,13 +116,23 @@ export class BookingTransitionService {
     stepId: string,
     actorId: string,
     requiredRole: string,
+    authUser?: TCurrentUser,
   ): Promise<Booking> {
-    const booking = await this.bookingsService.findById(bookingId);
+    if (authUser) {
+      assertCanApproveBookingStep(authUser, requiredRole);
+    }
+
+    let booking = await this.bookingsService.findById(bookingId);
     assertBookingStatus(booking, [
       'PENDING_APPROVAL',
       'APPROVED_PENDING_SIGNATURE',
     ]);
 
+    if ((booking.approvalSteps?.length ?? 0) === 0) {
+      await this.ensureBookingApprovalSteps(booking);
+      booking = await this.bookingsService.findById(bookingId);
+    }
+
     const step = await this.bookingsRepository.findApprovalStepById(
       bookingId,
       stepId,
@@ -131,7 +154,7 @@ export class BookingTransitionService {
       );
     }
 
-    const blocksRole = step.approvalRule?.blocksRole;
+    const blocksRole = step.blocksRole;
     if (blocksRole && blocksRole === requiredRole) {
       throw new BadRequestException(`Role ${requiredRole} is blocked for this step`);
     }
@@ -271,6 +294,7 @@ export class BookingTransitionService {
   async enrichBookingResponse(booking: Booking): Promise<Booking & {
     latestChangeRequestNote?: string | null;
     contractSummary?: string | null;
+    nextStep: BookingNextStep | null;
   }> {
     const note = await this.bookingsRepository.findLatestReviewNote(
       booking.id,
@@ -279,10 +303,17 @@ export class BookingTransitionService {
     const summary =
       booking.contractSummary ??
       this.contractService.buildContractSummary(booking);
+    const nextPending =
+      booking.status === 'PENDING_APPROVAL' ||
+      booking.status === 'APPROVED_PENDING_SIGNATURE'
+        ? await this.bookingsRepository.findNextPendingApprovalStep(booking.id)
+        : null;
+    const nextStep = computeNextStep(booking, nextPending);
     return {
       ...booking,
       latestChangeRequestNote: note?.note ?? null,
       contractSummary: summary,
+      nextStep,
     };
   }
 }
diff --git a/apps/edr-freight-api/src/modules/bookings/bookings.controller.ts b/apps/edr-freight-api/src/modules/bookings/bookings.controller.ts
index 03c5cfde4..2e01bdb7c 100644
--- a/apps/edr-freight-api/src/modules/bookings/bookings.controller.ts
+++ b/apps/edr-freight-api/src/modules/bookings/bookings.controller.ts
@@ -3,7 +3,6 @@ import {
   Controller,
   Delete,
   Get,
-  Header,
   HttpCode,
   Param,
   ParseUUIDPipe,
@@ -12,13 +11,13 @@ import {
   Query,
   Request,
   Res,
-  StreamableFile,
   UploadedFiles,
-  UseGuards,
   UseInterceptors,
 } from '@nestjs/common';
 import { CurrentUser } from '@edr/api-common';
-import { JwtGuard } from '@tria-plc/api-common/modules/auth/services/jwt.guard';
+import type { TCurrentUser } from '@tria-plc/api-common/modules/auth/types/current-user.type';
+import { BookingStaff } from '../../common/booking-guards';
+import { FREIGHT_PERMS } from '../../seed/freight-permissions.registry';
 import { AnyFilesInterceptor } from '@nestjs/platform-express';
 import {
   ApiBearerAuth,
@@ -31,13 +30,13 @@ import {
 import type { Response } from 'express';
 
 import { BookingContractService } from './booking-contract.service';
-import { BookingPaymentService } from './booking-payment.service';
 import { BookingPricingService } from './booking-pricing.service';
 import { BookingTransitionService } from './booking-transition.service';
 import { BookingReferenceDataService } from './booking-reference-data.service';
 import { BookingsService } from './bookings.service';
 import { BookingReferenceDataDto } from './dto/booking-reference-data.dto';
 import { CreateBookingDto } from './dto/create-booking.dto';
+import { BookingListSummaryDto } from './dto/booking-list-summary.dto';
 import { FilterBookingDto } from './dto/filter-booking.dto';
 import { GeneratePriceResponseDto } from './dto/generate-price-response.dto';
 import {
@@ -65,7 +64,6 @@ export class BookingsController {
     private readonly pricingService: BookingPricingService,
     private readonly transitionService: BookingTransitionService,
     private readonly contractService: BookingContractService,
-    private readonly paymentService: BookingPaymentService,
   ) {}
 
   @Post()
@@ -104,6 +102,13 @@ export class BookingsController {
     return this.bookingsService.findAll(filter);
   }
 
+  @Get('list-summary')
+  @ApiOperation({ summary: 'Booking list metrics and tab counts (backoffice)' })
+  @ApiOkResponse({ type: BookingListSummaryDto })
+  findListSummary(@Query() filter: FilterBookingDto) {
+    return this.bookingsService.getListSummary(filter);
+  }
+
   @Get('queues/:queue')
   @ApiOperation({
     summary: 'List bookings for a dashboard queue',
@@ -162,7 +167,7 @@ export class BookingsController {
   }
 
   @Post(':id/staff/request-changes')
-  @UseGuards(JwtGuard)
+  @BookingStaff(FREIGHT_PERMS.bookings.requestChanges)
   @ApiOperation({ summary: 'Staff return booking for customer updates' })
   async requestChanges(
     @Param('id', ParseUUIDPipe) id: string,
@@ -178,7 +183,7 @@ export class BookingsController {
   }
 
   @Post(':id/staff/accept')
-  @UseGuards(JwtGuard)
+  @BookingStaff(FREIGHT_PERMS.bookings.staffAccept)
   @ApiOperation({ summary: 'Staff accept intake → start approval chain' })
   async acceptIntake(
     @Param('id', ParseUUIDPipe) id: string,
@@ -192,7 +197,7 @@ export class BookingsController {
   }
 
   @Post(':id/staff/reject')
-  @UseGuards(JwtGuard)
+  @BookingStaff(FREIGHT_PERMS.bookings.reject)
   @ApiOperation({ summary: 'Staff final reject' })
   async staffReject(
     @Param('id', ParseUUIDPipe) id: string,
@@ -208,25 +213,30 @@ export class BookingsController {
   }
 
   @Post(':id/approval-steps/:stepId/approve')
-  @UseGuards(JwtGuard)
+  @BookingStaff([
+    FREIGHT_PERMS.bookings.approveLineStaff,
+    FREIGHT_PERMS.bookings.approveDirector,
+    FREIGHT_PERMS.bookings.approveCeo,
+  ])
   @ApiOperation({ summary: 'Approve one approval step in sequence' })
   async approveStep(
     @Param('id', ParseUUIDPipe) id: string,
     @Param('stepId', ParseUUIDPipe) stepId: string,
     @Body() dto: ApproveStepDto,
-    @CurrentUser() user: AuthUserPayload,
+    @CurrentUser() user: TCurrentUser,
   ) {
     const booking = await this.transitionService.approveStep(
       id,
       stepId,
       resolveAuthUserId(user),
       dto.requiredRole,
+      user,
     );
     return this.transitionService.enrichBookingResponse(booking);
   }
 
   @Post(':id/approval-steps/:stepId/reject')
-  @UseGuards(JwtGuard)
+  @BookingStaff(FREIGHT_PERMS.bookings.rejectApproval)
   @ApiOperation({ summary: 'Reject at approval step' })
   async rejectStep(
     @Param('id', ParseUUIDPipe) id: string,
@@ -244,7 +254,7 @@ export class BookingsController {
   }
 
   @Post(':id/contract/generate')
-  @UseGuards(JwtGuard)
+  @BookingStaff(FREIGHT_PERMS.bookings.generateContract)
   @ApiOperation({ summary: 'Generate contract PDF from template' })
   async generateContract(@Param('id', ParseUUIDPipe) id: string) {
     const booking = await this.contractService.generateContract(id);
@@ -262,22 +272,23 @@ export class BookingsController {
   @ApiOperation({ summary: 'Download contract PDF' })
   async downloadContractDocument(
     @Param('id', ParseUUIDPipe) id: string,
-    @Res({ passthrough: true }) res: Response,
-  ) {
+    @Res() res: Response,
+  ): Promise<void> {
     const { stream, record } = await this.contractService.streamContract(id);
-    res.set({
-      'Content-Type': record.mimeType ?? 'application/pdf',
-      'Content-Disposition': `attachment; filename="${record.name}"`,
-    });
-    return new StreamableFile(stream);
+    res.setHeader('Content-Type', record.mimeType ?? 'application/pdf');
+    res.setHeader(
+      'Content-Disposition',
+      `attachment; filename="${record.name}"`,
+    );
+    stream.pipe(res);
   }
 
   @Get(':id/contract')
   @ApiOperation({ summary: 'Download contract file (alias)' })
   async downloadContract(
     @Param('id', ParseUUIDPipe) id: string,
-    @Res({ passthrough: true }) res: Response,
-  ) {
+    @Res() res: Response,
+  ): Promise<void> {
     return this.downloadContractDocument(id, res);
   }
 
@@ -326,7 +337,7 @@ export class BookingsController {
   }
 
   @Post(':id/marketing/approve')
-  @UseGuards(JwtGuard)
+  @BookingStaff(FREIGHT_PERMS.bookings.signStaff)
   @ApiOperation({
     summary: 'Staff contract signature and fully execute (use contract/sign STAFF preferred)',
   })
@@ -347,47 +358,8 @@ export class BookingsController {
     return this.transitionService.enrichBookingResponse(booking);
   }
 
-  @Post(':id/payment/pnr')
-  @ApiOperation({ summary: 'Generate PNR code (ETB)' })
-  async generatePnr(@Param('id', ParseUUIDPipe) id: string) {
-    const booking = await this.paymentService.generatePnr(id);
-    return this.transitionService.enrichBookingResponse(booking);
-  }
-
-  @Post(':id/payment/proof')
-  @UseInterceptors(AnyFilesInterceptor())
-  @ApiConsumes('multipart/form-data')
-  @ApiOperation({ summary: 'Upload USD payment proof' })
-  async submitPaymentProof(
-    @Param('id', ParseUUIDPipe) id: string,
-    @UploadedFiles() files: Express.Multer.File[],
-  ) {
-    const file = files?.[0];
-    const booking = await this.paymentService.submitPaymentProof(id, file);
-    return this.transitionService.enrichBookingResponse(booking);
-  }
-
-  @Get(':id/payment/request-letter')
-  @ApiOperation({ summary: 'Download payment request letter (USD stub)' })
-  @Header('Content-Type', 'text/plain')
-  async paymentRequestLetter(
-    @Param('id', ParseUUIDPipe) id: string,
-    @Res({ passthrough: true }) res: Response,
-  ) {
-    const { buffer, filename } =
-      await this.paymentService.getPaymentRequestLetter(id);
-    res.set('Content-Disposition', `attachment; filename="${filename}"`);
-    return new StreamableFile(buffer);
-  }
-
-  @Post(':id/payment/verify')
-  @ApiOperation({ summary: 'Finance verify USD payment' })
-  async verifyPayment(@Param('id', ParseUUIDPipe) id: string) {
-    const booking = await this.paymentService.verifyPayment(id);
-    return this.transitionService.enrichBookingResponse(booking);
-  }
-
   @Post(':id/operations/start-transit')
+  @BookingStaff(FREIGHT_PERMS.bookings.operations)
   @ApiOperation({ summary: 'Mark in transit' })
   async startTransit(@Param('id', ParseUUIDPipe) id: string) {
     const booking = await this.transitionService.startTransit(id);
@@ -395,6 +367,7 @@ export class BookingsController {
   }
 
   @Post(':id/operations/complete')
+  @BookingStaff(FREIGHT_PERMS.bookings.operations)
   @ApiOperation({ summary: 'Mark completed' })
   async complete(@Param('id', ParseUUIDPipe) id: string) {
     const booking = await this.transitionService.complete(id);
@@ -402,6 +375,7 @@ export class BookingsController {
   }
 
   @Post(':id/cancel')
+  @BookingStaff(FREIGHT_PERMS.bookings.cancel)
   @ApiOperation({ summary: 'Cancel booking' })
   async cancel(
     @Param('id', ParseUUIDPipe) id: string,
diff --git a/apps/edr-freight-api/src/modules/bookings/bookings.module.ts b/apps/edr-freight-api/src/modules/bookings/bookings.module.ts
index 628ea90d3..70c9f8717 100644
--- a/apps/edr-freight-api/src/modules/bookings/bookings.module.ts
+++ b/apps/edr-freight-api/src/modules/bookings/bookings.module.ts
@@ -12,10 +12,10 @@ import { BookingPricingService } from './booking-pricing.service';
 import { BookingReferenceDataService } from './booking-reference-data.service';
 import { BookingTransitionService } from './booking-transition.service';
 import { BookingsController } from './bookings.controller';
+import { PayController } from './pay.controller';
 import { BookingsRepository } from './bookings.repository';
 import { ConsolidationService } from './consolidation.service';
 import { BookingsService } from './bookings.service';
-import { PaymentsWebhookController } from './payments-webhook.controller';
 import { BookingApprovalStep } from './entities/booking-approval-step.entity';
 import { BookingCargoModifier } from './entities/booking-cargo-modifier.entity';
 import { BookingContainer } from './entities/booking-container.entity';
@@ -46,7 +46,7 @@ import { ContractViewModelBuilder } from '../../contracts/contract-view-model.bu
     // CustomersModule,
     RuleEngineModule,
   ],
-  controllers: [BookingsController, PaymentsWebhookController],
+  controllers: [BookingsController, PayController],
   providers: [
     BookingsService,
     BookingsRepository,
diff --git a/apps/edr-freight-api/src/modules/bookings/bookings.repository.ts b/apps/edr-freight-api/src/modules/bookings/bookings.repository.ts
index eb7bbd10a..9c17eff3e 100644
--- a/apps/edr-freight-api/src/modules/bookings/bookings.repository.ts
+++ b/apps/edr-freight-api/src/modules/bookings/bookings.repository.ts
@@ -1,7 +1,7 @@
 import { BaseRepository } from '@edr/api-common';
 import { Injectable } from '@nestjs/common';
 import { InjectRepository } from '@nestjs/typeorm';
-import { DataSource, FindOptionsWhere, Repository } from 'typeorm';
+import { DataSource, FindOptionsWhere, Repository, SelectQueryBuilder } from 'typeorm';
 
 import { ContainerType } from '../rule-engine/entities/container-type.entity';
 import { BookingApprovalStep } from './entities/booking-approval-step.entity';
@@ -17,6 +17,20 @@ import {
 import { FileRecord } from '../files/entities/file.entity';
 import { ContainerWeightResult } from '../rule-engine/rule-engine.service';
 
+export interface BookingListFilterOptions {
+  statuses?: string[];
+  status?: string;
+  companyId?: string;
+  contractType?: string;
+  serviceTypeId?: string;
+  cargoTypeId?: string;
+  freightType?: string;
+  tradeDirection?: string;
+  paymentCurrency?: string;
+  allowConsolidation?: boolean;
+  consolidationPaired?: string;
+}
+
 @Injectable()
 export class BookingsRepository extends BaseRepository<Booking> {
   constructor(
@@ -230,7 +244,6 @@ export class BookingsRepository extends BaseRepository<Booking> {
     return this.dataSource.getRepository(BookingApprovalStep).findOne({
       where: { bookingId, status: 'PENDING' },
       order: { stepOrder: 'ASC' },
-      relations: ['approvalRule'],
     });
   }
 
@@ -240,7 +253,6 @@ export class BookingsRepository extends BaseRepository<Booking> {
   ): Promise<BookingApprovalStep | null> {
     return this.dataSource.getRepository(BookingApprovalStep).findOne({
       where: { bookingId, id: stepId },
-      relations: ['approvalRule'],
     });
   }
 
@@ -333,10 +345,6 @@ export class BookingsRepository extends BaseRepository<Booking> {
     await this.dataSource.getRepository(BookingRateSnapshot).delete({ bookingId });
   }
 
-  async findByPnrCode(pnrCode: string): Promise<Booking | null> {
-    return this.repository.findOne({ where: { pnrCode } });
-  }
-
   /** Queue listing with optional bulk exclusion for LINE_STAFF. */
   async findQueue(options: {
     status: string | string[];
@@ -353,9 +361,11 @@ export class BookingsRepository extends BaseRepository<Booking> {
     const qb = this.repository
       .createQueryBuilder('booking')
       .leftJoinAndSelect('booking.company', 'company')
-      // .leftJoinAndSelect('booking.customer', 'customer')
+      .leftJoinAndSelect('booking.originYard', 'originYard')
+      .leftJoinAndSelect('booking.destinationYard', 'destinationYard')
       .leftJoinAndSelect('booking.cargoType', 'cargo')
       .leftJoinAndSelect('booking.serviceType', 'serviceType')
+      .leftJoinAndSelect('booking.approvalSteps', 'approvalSteps')
       .where('booking.status IN (:...statuses)', { statuses });
 
     if (options.excludeBulk) {
@@ -363,7 +373,9 @@ export class BookingsRepository extends BaseRepository<Booking> {
     }
 
     const sortField =
-      options.sortBy === 'priorityScore' ? 'booking.priority_score' : 'booking.created_at';
+      options.sortBy === 'priorityScore'
+        ? 'booking.priorityScore'
+        : 'booking.createdAt';
     qb.orderBy(sortField, options.sortOrder ?? 'DESC');
 
     const [items, total] = await qb
@@ -374,6 +386,158 @@ export class BookingsRepository extends BaseRepository<Booking> {
     return { items, total };
   }
 
+  /** Paginated list with optional multi-status filter (API tab queues). */
+  async findAllPaginated(options: BookingListFilterOptions & {
+    page: number;
+    pageSize: number;
+    sortBy?: string;
+    sortOrder?: 'ASC' | 'DESC';
+  }): Promise<{ items: Booking[]; total: number }> {
+    const page = options.page;
+    const pageSize = options.pageSize;
+
+    const qb = this.repository
+      .createQueryBuilder('booking')
+      .leftJoinAndSelect('booking.company', 'company')
+      .leftJoinAndSelect('booking.originYard', 'originYard')
+      .leftJoinAndSelect('booking.destinationYard', 'destinationYard')
+      .leftJoinAndSelect('booking.serviceType', 'serviceType')
+      .leftJoinAndSelect('booking.approvalSteps', 'approvalSteps')
+      .where('booking.deleted_at IS NULL');
+
+    this.applyListFilters(qb, options);
+
+    const sortField =
+      options.sortBy === 'priorityScore'
+        ? 'booking.priorityScore'
+        : 'booking.createdAt';
+    qb.orderBy(sortField, options.sortOrder ?? 'DESC');
+
+    const [items, total] = await qb
+      .skip((page - 1) * pageSize)
+      .take(pageSize)
+      .getManyAndCount();
+
+    return { items, total };
+  }
+
+  async getStatusCounts(): Promise<Record<string, number>> {
+    const rows = await this.repository
+      .createQueryBuilder('booking')
+      .select('booking.status', 'status')
+      .addSelect('COUNT(*)::int', 'count')
+      .where('booking.deleted_at IS NULL')
+      .groupBy('booking.status')
+      .getRawMany<{ status: string; count: string }>();
+
+    return Object.fromEntries(
+      rows.map((row) => [row.status, Number(row.count)]),
+    );
+  }
+
+  async getListSummaryMetrics(
+    options: BookingListFilterOptions & {
+      page: number;
+      pageSize: number;
+      needsActionStatuses: readonly string[];
+      urgentPriorityThreshold: number;
+    },
+  ): Promise<{
+    inQueue: number;
+    onThisPage: number;
+    needsAction: number;
+    urgent: number;
+  }> {
+    const baseQb = () => {
+      const qb = this.repository
+        .createQueryBuilder('booking')
+        .where('booking.deleted_at IS NULL');
+      this.applyListFilters(qb, options);
+      return qb;
+    };
+
+    const inQueue = await baseQb().getCount();
+
+    const needsAction = await baseQb()
+      .andWhere('booking.status IN (:...needsActionStatuses)', {
+        needsActionStatuses: [...options.needsActionStatuses],
+      })
+      .getCount();
+
+    const urgent = await baseQb()
+      .andWhere('booking.priority_score >= :urgentPriorityThreshold', {
+        urgentPriorityThreshold: options.urgentPriorityThreshold,
+      })
+      .getCount();
+
+    const offset = (options.page - 1) * options.pageSize;
+    const onThisPage = Math.min(
+      options.pageSize,
+      Math.max(0, inQueue - offset),
+    );
+
+    return { inQueue, onThisPage, needsAction, urgent };
+  }
+
+  private applyListFilters(
+    qb: SelectQueryBuilder<Booking>,
+    options: BookingListFilterOptions,
+  ): void {
+    if (options.statuses?.length) {
+      qb.andWhere('booking.status IN (:...statuses)', {
+        statuses: options.statuses,
+      });
+    } else if (options.status) {
+      qb.andWhere('booking.status = :status', { status: options.status });
+    }
+
+    if (options.companyId) {
+      qb.andWhere('booking.company_id = :companyId', {
+        companyId: options.companyId,
+      });
+    }
+    if (options.contractType) {
+      qb.andWhere('booking.contract_type = :contractType', {
+        contractType: options.contractType,
+      });
+    }
+    if (options.serviceTypeId) {
+      qb.andWhere('booking.service_type_id = :serviceTypeId', {
+        serviceTypeId: options.serviceTypeId,
+      });
+    }
+    if (options.cargoTypeId) {
+      qb.andWhere('booking.cargo_type_id = :cargoTypeId', {
+        cargoTypeId: options.cargoTypeId,
+      });
+    }
+    if (options.freightType) {
+      qb.andWhere('booking.freight_type = :freightType', {
+        freightType: options.freightType,
+      });
+    }
+    if (options.tradeDirection) {
+      qb.andWhere('booking.trade_direction = :tradeDirection', {
+        tradeDirection: options.tradeDirection,
+      });
+    }
+    if (options.paymentCurrency) {
+      qb.andWhere('booking.payment_currency = :paymentCurrency', {
+        paymentCurrency: options.paymentCurrency,
+      });
+    }
+    if (options.allowConsolidation !== undefined) {
+      qb.andWhere('booking.allow_consolidation = :allowConsolidation', {
+        allowConsolidation: options.allowConsolidation,
+      });
+    }
+    if (options.consolidationPaired === 'true') {
+      qb.andWhere('booking.consolidation_partner_id IS NOT NULL');
+    } else if (options.consolidationPaired === 'false') {
+      qb.andWhere('booking.consolidation_partner_id IS NULL');
+    }
+  }
+
   async findAndCountFiltered(where: FindOptionsWhere<Booking>, options: {
     skip: number;
     take: number;
diff --git a/apps/edr-freight-api/src/modules/bookings/bookings.service.ts b/apps/edr-freight-api/src/modules/bookings/bookings.service.ts
index 89085f144..9870077cf 100644
--- a/apps/edr-freight-api/src/modules/bookings/bookings.service.ts
+++ b/apps/edr-freight-api/src/modules/bookings/bookings.service.ts
@@ -4,8 +4,6 @@ import {
   Injectable,
   NotFoundException,
 } from '@nestjs/common';
-import { IsNull, Not } from 'typeorm';
-
 // import { CustomersService } from '../customers/customers.service';
 import { CompaniesService } from '../companies/companies.service';
 import { FilesService } from '../files/files.service';
@@ -19,12 +17,25 @@ import { BookingsRepository } from './bookings.repository';
 import { ConsolidationService } from './consolidation.service';
 import { assertFreightShape } from './booking-freight.util';
 import { CreateBookingContainerDto, CreateBookingDto } from './dto/create-booking.dto';
+import { mapStatusCountsToTabs } from './booking-list-tabs.config';
+import { BookingListSummaryDto } from './dto/booking-list-summary.dto';
 import { FilterBookingDto } from './dto/filter-booking.dto';
 import { UpdateBookingDto } from './dto/update-booking.dto';
-import { CUSTOMER_EDITABLE_STATUSES, FreightType } from './entities/booking.entity';
+import {
+  BOOKING_STATUSES,
+  CUSTOMER_EDITABLE_STATUSES,
+  FreightType,
+} from './entities/booking.entity';
 import { Booking } from './entities/booking.entity';
 import { FileRecord } from '../files/entities/file.entity';
 
+const URGENT_PRIORITY_THRESHOLD = 1000;
+const NEEDS_ACTION_STATUSES = [
+  'SUBMITTED',
+  'PENDING_APPROVAL',
+  'APPROVED_PENDING_SIGNATURE',
+] as const;
+
 @Injectable()
 export class BookingsService {
   constructor(
@@ -379,44 +390,88 @@ export class BookingsService {
     return { booking, warnings };
   }
 
+  /** Parse comma-separated or repeated status query values. */
+  private parseStatusFilter(filter: FilterBookingDto): {
+    statuses?: string[];
+    status?: string;
+  } {
+    const allowed = new Set<string>(BOOKING_STATUSES);
+    const raw = filter.statuses;
+    const statusList = raw
+      ? raw
+          .split(',')
+          .map((s) => s.trim())
+          .filter((s) => allowed.has(s))
+      : [];
+
+    if (statusList.length > 0) {
+      return { statuses: statusList };
+    }
+    if (filter.status && allowed.has(filter.status)) {
+      return { status: filter.status };
+    }
+    return {};
+  }
+
   /** Return a paginated list of bookings matching the filter. */
   async findAll(
     filter: FilterBookingDto,
   ): Promise<{ items: Booking[]; total: number }> {
     const page = filter.page ?? 1;
     const pageSize = filter.pageSize ?? 20;
+    const statusFilter = this.parseStatusFilter(filter);
 
-    const where: Record<string, unknown> = {};
-    if (filter.status) where.status = filter.status;
-    // if (filter.customerId) where.customerId = filter.customerId;
-    if (filter.companyId) where.companyId = filter.companyId;
-    if (filter.contractType) where.contractType = filter.contractType;
-    if (filter.serviceTypeId) where.serviceTypeId = filter.serviceTypeId;
-    if (filter.cargoTypeId) where.cargoTypeId = filter.cargoTypeId;
-    if (filter.freightType) where.freightType = filter.freightType;
-    if (filter.tradeDirection) where.tradeDirection = filter.tradeDirection;
-    if (filter.paymentCurrency) where.paymentCurrency = filter.paymentCurrency;
-    if (filter.allowConsolidation !== undefined) {
-      where.allowConsolidation = filter.allowConsolidation;
-    }
-    if (filter.consolidationPaired === 'true') {
-      where.consolidationPartnerId = Not(IsNull());
-    } else if (filter.consolidationPaired === 'false') {
-      where.consolidationPartnerId = IsNull();
-    }
-
-    const sortField = filter.sortBy ?? 'createdAt';
-    const sortDir = filter.sortOrder ?? 'DESC';
-
-    const [items, total] = await this.bookingsRepository.findAndCount({
-      where,
-      skip: (page - 1) * pageSize,
-      take: pageSize,
-      order: { [sortField]: sortDir },
-      relations: ['company', 'originYard', 'destinationYard', 'serviceType'],
-      // relations: ['customer', 'originYard', 'destinationYard', 'serviceType'],
+    return this.bookingsRepository.findAllPaginated({
+      page,
+      pageSize,
+      ...statusFilter,
+      companyId: filter.companyId,
+      contractType: filter.contractType,
+      serviceTypeId: filter.serviceTypeId,
+      cargoTypeId: filter.cargoTypeId,
+      freightType: filter.freightType,
+      tradeDirection: filter.tradeDirection,
+      paymentCurrency: filter.paymentCurrency,
+      allowConsolidation: filter.allowConsolidation,
+      consolidationPaired: filter.consolidationPaired,
+      sortBy: filter.sortBy,
+      sortOrder: filter.sortOrder,
     });
-    return { items, total };
+  }
+
+  /** Aggregate metrics and tab counts for the backoffice booking list. */
+  async getListSummary(filter: FilterBookingDto): Promise<BookingListSummaryDto> {
+    const page = filter.page ?? 1;
+    const pageSize = filter.pageSize ?? 20;
+    const statusFilter = this.parseStatusFilter(filter);
+    const listFilter = {
+      ...statusFilter,
+      companyId: filter.companyId,
+      contractType: filter.contractType,
+      serviceTypeId: filter.serviceTypeId,
+      cargoTypeId: filter.cargoTypeId,
+      freightType: filter.freightType,
+      tradeDirection: filter.tradeDirection,
+      paymentCurrency: filter.paymentCurrency,
+      allowConsolidation: filter.allowConsolidation,
+      consolidationPaired: filter.consolidationPaired,
+    };
+
+    const [statusCounts, metrics] = await Promise.all([
+      this.bookingsRepository.getStatusCounts(),
+      this.bookingsRepository.getListSummaryMetrics({
+        ...listFilter,
+        page,
+        pageSize,
+        needsActionStatuses: NEEDS_ACTION_STATUSES,
+        urgentPriorityThreshold: URGENT_PRIORITY_THRESHOLD,
+      }),
+    ]);
+
+    return {
+      metrics,
+      tabs: mapStatusCountsToTabs(statusCounts),
+    };
   }
 
   /** Get a single booking by ID with files. */
@@ -429,7 +484,7 @@ export class BookingsService {
     if (booking.files && booking.files.length > 0) {
       booking.files = await Promise.all(
         booking.files.map(async (file: FileRecord) => {
-          const objectName = this.extractObjectName(file.url);
+          const objectName = this.minioService.getObjectNameFromUrl(file.url);
           const signedUrl = await this.minioService.getSignedUrl(objectName, 300);
           return { ...file, signedUrl };
         }),
@@ -439,11 +494,6 @@ export class BookingsService {
     return booking;
   }
 
-  private extractObjectName(url: string): string {
-    const parts = url.split('/');
-    return parts.slice(4).join('/');
-  }
-
   async findByReference(reference: string): Promise<Booking> {
     const booking = await this.bookingsRepository.findByReferenceWithFiles(reference);
     if (!booking) {
@@ -467,10 +517,11 @@ export class BookingsService {
   ): Promise<{ items: Booking[]; total: number }> {
     const statusMap: Record<string, string | string[]> = {
       intake: 'SUBMITTED',
-      approval: 'PENDING_APPROVAL',
+      approval: ['PENDING_APPROVAL', 'APPROVED_PENDING_SIGNATURE'],
       signatures: ['APPROVED_PENDING_SIGNATURE', 'PENDING_APPROVAL'],
+      contract: ['APPROVED', 'CONTRACT_READY', 'SIGNED_CUSTOMER', 'FULLY_EXECUTED'],
       marketing: 'SIGNED_CUSTOMER',
-      finance: 'PAYMENT_VERIFICATION_IN_PROGRESS',
+      finance: 'FULLY_EXECUTED',
     };
 
     const status = statusMap[queue];
diff --git a/apps/edr-freight-api/src/modules/bookings/dto/booking-list-summary.dto.ts b/apps/edr-freight-api/src/modules/bookings/dto/booking-list-summary.dto.ts
new file mode 100644
index 000000000..30ca4bdb7
--- /dev/null
+++ b/apps/edr-freight-api/src/modules/bookings/dto/booking-list-summary.dto.ts
@@ -0,0 +1,34 @@
+import { ApiProperty } from '@nestjs/swagger';
+
+export class BookingListSummaryMetricsDto {
+  @ApiProperty({ example: 42 })
+  inQueue!: number;
+
+  @ApiProperty({ example: 10 })
+  onThisPage!: number;
+
+  @ApiProperty({ example: 8 })
+  needsAction!: number;
+
+  @ApiProperty({ example: 3 })
+  urgent!: number;
+}
+
+export class BookingListSummaryTabsDto {
+  @ApiProperty() all!: number;
+  @ApiProperty() intake!: number;
+  @ApiProperty() in_approval!: number;
+  @ApiProperty() approved_contract!: number;
+  @ApiProperty() payment!: number;
+  @ApiProperty() operations!: number;
+  @ApiProperty() completed!: number;
+  @ApiProperty() closed!: number;
+}
+
+export class BookingListSummaryDto {
+  @ApiProperty({ type: BookingListSummaryMetricsDto })
+  metrics!: BookingListSummaryMetricsDto;
+
+  @ApiProperty({ type: BookingListSummaryTabsDto })
+  tabs!: BookingListSummaryTabsDto;
+}
diff --git a/apps/edr-freight-api/src/modules/bookings/dto/filter-booking.dto.ts b/apps/edr-freight-api/src/modules/bookings/dto/filter-booking.dto.ts
index 50165ac00..03fe73683 100644
--- a/apps/edr-freight-api/src/modules/bookings/dto/filter-booking.dto.ts
+++ b/apps/edr-freight-api/src/modules/bookings/dto/filter-booking.dto.ts
@@ -14,6 +14,18 @@ export class FilterBookingDto {
   @IsIn([...BOOKING_STATUSES])
   status?: string;
 
+  @ApiPropertyOptional({
+    description:
+      'Filter by statuses: comma-separated (PENDING_APPROVAL,APPROVED) or repeated query params. Overrides status when set.',
+  })
+  @IsOptional()
+  @Transform(({ value }) => {
+    if (value === undefined || value === null || value === '') return undefined;
+    if (Array.isArray(value)) return value.map(String).join(',');
+    return String(value);
+  })
+  statuses?: string;
+
   // @ApiPropertyOptional({ format: 'uuid' })
   // @IsOptional()
   // @IsUUID()
diff --git a/apps/edr-freight-api/src/modules/bookings/dto/pay-booking.dto.ts b/apps/edr-freight-api/src/modules/bookings/dto/pay-booking.dto.ts
new file mode 100644
index 000000000..50db3864b
--- /dev/null
+++ b/apps/edr-freight-api/src/modules/bookings/dto/pay-booking.dto.ts
@@ -0,0 +1,26 @@
+import { ApiProperty } from '@nestjs/swagger';
+
+export class InAppPaymentReceiptDto {
+  @ApiProperty({ example: true })
+  success!: boolean;
+
+  @ApiProperty({ example: 'TELEBIRR' })
+  provider!: string;
+
+  @ApiProperty({ example: 'TB-BK-2026-000123-1717584000000' })
+  providerRef!: string;
+
+  @ApiProperty({ example: 15000 })
+  amount!: number;
+
+  @ApiProperty({ example: 'ETB' })
+  currency!: string;
+
+  @ApiProperty({ example: '2026-06-05T12:00:00.000Z' })
+  paidAt!: string;
+}
+
+export class PayBookingResponseDto {
+  @ApiProperty({ type: InAppPaymentReceiptDto })
+  paymentReceipt!: InAppPaymentReceiptDto;
+}
diff --git a/apps/edr-freight-api/src/modules/bookings/dto/request-changes.dto.ts b/apps/edr-freight-api/src/modules/bookings/dto/request-changes.dto.ts
index 6f716388c..99855d49f 100644
--- a/apps/edr-freight-api/src/modules/bookings/dto/request-changes.dto.ts
+++ b/apps/edr-freight-api/src/modules/bookings/dto/request-changes.dto.ts
@@ -34,9 +34,3 @@ export class CancelBookingDto {
   @MinLength(1)
   reason!: string;
 }
-
-export class BankCallbackDto {
-  @ApiProperty()
-  @IsString()
-  pnrCode!: string;
-}
diff --git a/apps/edr-freight-api/src/modules/bookings/entities/booking-approval-step.entity.ts b/apps/edr-freight-api/src/modules/bookings/entities/booking-approval-step.entity.ts
index 4f3032b73..68018e883 100644
--- a/apps/edr-freight-api/src/modules/bookings/entities/booking-approval-step.entity.ts
+++ b/apps/edr-freight-api/src/modules/bookings/entities/booking-approval-step.entity.ts
@@ -31,6 +31,9 @@ export class BookingApprovalStep extends BaseEntity {
   @Column({ name: 'required_role', type: 'varchar', length: 30 })
   requiredRole!: string;
 
+  @Column({ name: 'blocks_role', type: 'varchar', length: 30, nullable: true })
+  blocksRole?: string | null;
+
   @Column({ name: 'status', type: 'varchar', length: 20, default: 'PENDING' })
   status!: ApprovalStepStatus;
 
diff --git a/apps/edr-freight-api/src/modules/bookings/pay.controller.ts b/apps/edr-freight-api/src/modules/bookings/pay.controller.ts
new file mode 100644
index 000000000..de66afac5
--- /dev/null
+++ b/apps/edr-freight-api/src/modules/bookings/pay.controller.ts
@@ -0,0 +1,34 @@
+import { Controller, Param, ParseUUIDPipe, Post } from '@nestjs/common';
+import { ApiBearerAuth, ApiOkResponse, ApiOperation, ApiTags } from '@nestjs/swagger';
+
+import { BookingPaymentService } from './booking-payment.service';
+import { BookingTransitionService } from './booking-transition.service';
+import { InAppPaymentReceiptDto } from './dto/pay-booking.dto';
+import { Booking } from './entities/booking.entity';
+import { BookingNextStep } from './booking-next-step.util';
+
+@ApiTags('payments')
+@ApiBearerAuth()
+@Controller('bookings')
+export class PayController {
+  constructor(
+    private readonly paymentService: BookingPaymentService,
+    private readonly transitionService: BookingTransitionService,
+  ) {}
+
+  @Post(':id/payment/pay')
+  @ApiOperation({ summary: 'Complete in-app payment (mock)' })
+  @ApiOkResponse({ description: 'Enriched booking with ephemeral payment receipt' })
+  async pay(@Param('id', ParseUUIDPipe) id: string): Promise<
+    Booking & {
+      latestChangeRequestNote?: string | null;
+      contractSummary?: string | null;
+      nextStep: BookingNextStep | null;
+      paymentReceipt: InAppPaymentReceiptDto;
+    }
+  > {
+    const { booking, receipt } = await this.paymentService.pay(id);
+    const abstract = await this.transitionService.enrichBookingResponse(booking);
+    return { ...abstract, paymentReceipt: receipt };
+  }
+}
diff --git a/apps/edr-freight-api/src/modules/bookings/payments-webhook.controller.ts b/apps/edr-freight-api/src/modules/bookings/payments-webhook.controller.ts
deleted file mode 100644
index d0f60f8df..000000000
--- a/apps/edr-freight-api/src/modules/bookings/payments-webhook.controller.ts
+++ /dev/null
@@ -1,17 +0,0 @@
-import { Body, Controller, Post } from '@nestjs/common';
-import { ApiOperation, ApiTags } from '@nestjs/swagger';
-
-import { BookingPaymentService } from './booking-payment.service';
-import { BankCallbackDto } from './dto/request-changes.dto';
-
-@ApiTags('payments')
-@Controller('webhooks/payments')
-export class PaymentsWebhookController {
-  constructor(private readonly paymentService: BookingPaymentService) {}
-
-  @Post('bank')
-  @ApiOperation({ summary: 'Bank payment callback (stub)' })
-  bankCallback(@Body() dto: BankCallbackDto) {
-    return this.paymentService.handleBankCallback(dto.pnrCode);
-  }
-}
diff --git a/apps/edr-freight-api/src/modules/files/files.service.ts b/apps/edr-freight-api/src/modules/files/files.service.ts
index 1f0076986..97a5e9e34 100644
--- a/apps/edr-freight-api/src/modules/files/files.service.ts
+++ b/apps/edr-freight-api/src/modules/files/files.service.ts
@@ -79,13 +79,8 @@ export class FilesService {
 
   async streamById(id: string): Promise<{ stream: Readable; record: FileRecord }> {
     const record = await this.findById(id);
-    const objectName = this.extractObjectName(record.url);
+    const objectName = this.minioService.getObjectNameFromUrl(record.url);
     const stream = await this.minioService.getFileStream(objectName);
     return { stream, record };
   }
-
-  private extractObjectName(url: string): string {
-    const parts = url.split("/");
-    return parts.slice(4).join("/");
-  }
 }
diff --git a/apps/edr-freight-api/src/modules/minio/minio.service.ts b/apps/edr-freight-api/src/modules/minio/minio.service.ts
index 4dba9c66e..9f7a5e65d 100644
--- a/apps/edr-freight-api/src/modules/minio/minio.service.ts
+++ b/apps/edr-freight-api/src/modules/minio/minio.service.ts
@@ -1,4 +1,4 @@
-import { Inject, Injectable, Logger } from "@nestjs/common";
+import { Inject, Injectable, Logger, NotFoundException } from "@nestjs/common";
 import { ConfigType } from "@nestjs/config";
 import { Client } from "minio";
 import { Readable } from "stream";
@@ -54,6 +54,30 @@ export class MinioService {
     return `${protocol}://${this.config.endPoint}:${this.config.port}/${this.bucket}/${objectName}`;
   }
 
+  getObjectNameFromUrl(value: string): string {
+    const trimmed = value.trim();
+    if (!trimmed) {
+      throw new NotFoundException("File object path is empty");
+    }
+
+    if (!/^https?:\/\//i.test(trimmed)) {
+      return trimmed.replace(/^\/+/, "");
+    }
+
+    const url = new URL(trimmed);
+    const parts = url.pathname.split("/").filter(Boolean);
+    if (parts[0] === this.bucket) {
+      parts.shift();
+    }
+
+    const objectName = parts.join("/");
+    if (!objectName) {
+      throw new NotFoundException("File object path is empty");
+    }
+
+    return objectName;
+  }
+
   async deleteFile(objectName: string): Promise<void> {
     try {
       await this.client.removeObject(this.bucket, objectName);
diff --git a/apps/edr-freight-api/src/modules/rule-engine/approval-rules.defaults.ts b/apps/edr-freight-api/src/modules/rule-engine/approval-rules.defaults.ts
new file mode 100644
index 000000000..19fd8c267
--- /dev/null
+++ b/apps/edr-freight-api/src/modules/rule-engine/approval-rules.defaults.ts
@@ -0,0 +1,31 @@
+/** ITMLS US-06 default approval chains — seeded automatically when missing. */
+export const DEFAULT_APPROVAL_RULE_ROWS = [
+  {
+    requiresDirectorApproval: false,
+    stepOrder: 1,
+    requiredRole: 'LINE_STAFF',
+    actionLabel: 'Review & Approve',
+    blocksRole: null as string | null,
+  },
+  {
+    requiresDirectorApproval: false,
+    stepOrder: 2,
+    requiredRole: 'DIRECTOR',
+    actionLabel: 'Final Signature',
+    blocksRole: 'LINE_STAFF',
+  },
+  {
+    requiresDirectorApproval: true,
+    stepOrder: 1,
+    requiredRole: 'DIRECTOR',
+    actionLabel: 'Review & Approve',
+    blocksRole: 'LINE_STAFF',
+  },
+  {
+    requiresDirectorApproval: true,
+    stepOrder: 2,
+    requiredRole: 'CEO',
+    actionLabel: 'Final Signature',
+    blocksRole: null as string | null,
+  },
+] as const;
diff --git a/apps/edr-freight-api/src/modules/rule-engine/controllers/approval-rules.controller.ts b/apps/edr-freight-api/src/modules/rule-engine/controllers/approval-rules.controller.ts
index 3c34cc71b..72e35b296 100644
--- a/apps/edr-freight-api/src/modules/rule-engine/controllers/approval-rules.controller.ts
+++ b/apps/edr-freight-api/src/modules/rule-engine/controllers/approval-rules.controller.ts
@@ -2,6 +2,7 @@ import {
   Body, Controller, Delete, Get, HttpCode, HttpStatus,
   Param, ParseUUIDPipe, Patch, Post, Query,
 } from '@nestjs/common';
+import { RuleEngineManage, RuleEngineView } from '../../../common/rule-engine-guards';
 import { ApiBearerAuth, ApiOperation, ApiTags } from '@nestjs/swagger';
 import { CreateApprovalRuleDto } from '../dto/create-approval-rule.dto';
 import { UpdateApprovalRuleDto } from '../dto/update-approval-rule.dto';
@@ -9,12 +10,12 @@ import { ApprovalRulesService } from '../services/approval-rules.service';
 
 @ApiTags('approval-rules')
 @Controller('approval-rules')
-// @UseGuards(JwtAuthGuard) — TODO: add when auth package integrated
 @ApiBearerAuth()
 export class ApprovalRulesController {
   constructor(private readonly service: ApprovalRulesService) {}
 
   @Get()
+  @RuleEngineView('approval-rules')
   @ApiOperation({ summary: 'List approval rules' })
   findAll(@Query() query: Record<string, string>) {
     return this.service.findAll({
@@ -28,30 +29,35 @@ export class ApprovalRulesController {
   }
 
   @Get('chain')
+  @RuleEngineView('approval-rules')
   @ApiOperation({ summary: 'Get approval chain for cargo routing flag' })
   findChain(@Query('requiresDirectorApproval') flag: string) {
     return this.service.findChain(flag === 'true');
   }
 
   @Get(':id')
+  @RuleEngineView('approval-rules')
   @ApiOperation({ summary: 'Get an approval rule by ID' })
   findOne(@Param('id', ParseUUIDPipe) id: string) {
     return this.service.findById(id);
   }
 
   @Post()
+  @RuleEngineManage('approval-rules')
   @ApiOperation({ summary: 'Create an approval rule step' })
   create(@Body() dto: CreateApprovalRuleDto) {
     return this.service.create(dto);
   }
 
   @Patch(':id')
+  @RuleEngineManage('approval-rules')
   @ApiOperation({ summary: 'Update an approval rule' })
   update(@Param('id', ParseUUIDPipe) id: string, @Body() dto: UpdateApprovalRuleDto) {
     return this.service.update(id, dto);
   }
 
   @Delete(':id')
+  @RuleEngineManage('approval-rules')
   @HttpCode(HttpStatus.NO_CONTENT)
   @ApiOperation({ summary: 'Soft-delete an approval rule' })
   remove(@Param('id', ParseUUIDPipe) id: string) {
diff --git a/apps/edr-freight-api/src/modules/rule-engine/controllers/cargo-types.controller.ts b/apps/edr-freight-api/src/modules/rule-engine/controllers/cargo-types.controller.ts
index de855c7ef..4941a5ebb 100644
--- a/apps/edr-freight-api/src/modules/rule-engine/controllers/cargo-types.controller.ts
+++ b/apps/edr-freight-api/src/modules/rule-engine/controllers/cargo-types.controller.ts
@@ -3,18 +3,19 @@ import {
   Param, ParseUUIDPipe, Patch, Post, Query,
 } from '@nestjs/common';
 import { ApiBearerAuth, ApiOperation, ApiTags } from '@nestjs/swagger';
+import { RuleEngineManage, RuleEngineView } from '../../../common/rule-engine-guards';
 import { CreateCargoTypeDto } from '../dto/create-cargo-type.dto';
 import { UpdateCargoTypeDto } from '../dto/update-cargo-type.dto';
 import { CargoTypesService } from '../services/cargo-types.service';
 
 @ApiTags('cargo-types')
 @Controller('cargo-types')
-// @UseGuards(JwtAuthGuard) — TODO: add when auth package integrated
 @ApiBearerAuth()
 export class CargoTypesController {
   constructor(private readonly service: CargoTypesService) {}
 
   @Get()
+  @RuleEngineView('cargo-types')
   @ApiOperation({ summary: 'List cargo types' })
   findAll(@Query() query: Record<string, string>) {
     return this.service.findAll({
@@ -32,24 +33,28 @@ export class CargoTypesController {
   }
 
   @Get(':id')
+  @RuleEngineView('cargo-types')
   @ApiOperation({ summary: 'Get a cargo type by ID' })
   findOne(@Param('id', ParseUUIDPipe) id: string) {
     return this.service.findById(id);
   }
 
   @Post()
+  @RuleEngineManage('cargo-types')
   @ApiOperation({ summary: 'Create a cargo type' })
   create(@Body() dto: CreateCargoTypeDto) {
     return this.service.create(dto);
   }
 
   @Patch(':id')
+  @RuleEngineManage('cargo-types')
   @ApiOperation({ summary: 'Update a cargo type' })
   update(@Param('id', ParseUUIDPipe) id: string, @Body() dto: UpdateCargoTypeDto) {
     return this.service.update(id, dto);
   }
 
   @Delete(':id')
+  @RuleEngineManage('cargo-types')
   @HttpCode(HttpStatus.NO_CONTENT)
   @ApiOperation({ summary: 'Soft-delete a cargo type' })
   remove(@Param('id', ParseUUIDPipe) id: string) {
diff --git a/apps/edr-freight-api/src/modules/rule-engine/controllers/container-types.controller.ts b/apps/edr-freight-api/src/modules/rule-engine/controllers/container-types.controller.ts
index 380688309..43dfcec33 100644
--- a/apps/edr-freight-api/src/modules/rule-engine/controllers/container-types.controller.ts
+++ b/apps/edr-freight-api/src/modules/rule-engine/controllers/container-types.controller.ts
@@ -3,18 +3,19 @@ import {
   Param, ParseUUIDPipe, Patch, Post, Query,
 } from '@nestjs/common';
 import { ApiBearerAuth, ApiOperation, ApiTags } from '@nestjs/swagger';
+import { RuleEngineManage, RuleEngineView } from '../../../common/rule-engine-guards';
 import { CreateContainerTypeDto } from '../dto/create-container-type.dto';
 import { UpdateContainerTypeDto } from '../dto/update-container-type.dto';
 import { ContainerTypesService } from '../services/container-types.service';
 
 @ApiTags('container-types')
 @Controller('container-types')
-// @UseGuards(JwtAuthGuard) — TODO: add when auth package integrated
 @ApiBearerAuth()
 export class ContainerTypesController {
   constructor(private readonly service: ContainerTypesService) {}
 
   @Get()
+  @RuleEngineView('container-types')
   @ApiOperation({ summary: 'List container types' })
   findAll(@Query() query: Record<string, string>) {
     return this.service.findAll({
@@ -25,24 +26,28 @@ export class ContainerTypesController {
   }
 
   @Get(':id')
+  @RuleEngineView('container-types')
   @ApiOperation({ summary: 'Get a container type by ID' })
   findOne(@Param('id', ParseUUIDPipe) id: string) {
     return this.service.findById(id);
   }
 
   @Post()
+  @RuleEngineManage('container-types')
   @ApiOperation({ summary: 'Create a container type' })
   create(@Body() dto: CreateContainerTypeDto) {
     return this.service.create(dto);
   }
 
   @Patch(':id')
+  @RuleEngineManage('container-types')
   @ApiOperation({ summary: 'Update a container type' })
   update(@Param('id', ParseUUIDPipe) id: string, @Body() dto: UpdateContainerTypeDto) {
     return this.service.update(id, dto);
   }
 
   @Delete(':id')
+  @RuleEngineManage('container-types')
   @HttpCode(HttpStatus.NO_CONTENT)
   @ApiOperation({ summary: 'Soft-delete a container type' })
   remove(@Param('id', ParseUUIDPipe) id: string) {
diff --git a/apps/edr-freight-api/src/modules/rule-engine/controllers/priority-rules.controller.ts b/apps/edr-freight-api/src/modules/rule-engine/controllers/priority-rules.controller.ts
index d268fc577..bee5cf85b 100644
--- a/apps/edr-freight-api/src/modules/rule-engine/controllers/priority-rules.controller.ts
+++ b/apps/edr-freight-api/src/modules/rule-engine/controllers/priority-rules.controller.ts
@@ -2,6 +2,7 @@ import {
   Body, Controller, Delete, Get, HttpCode, HttpStatus,
   Param, ParseUUIDPipe, Patch, Post, Query,
 } from '@nestjs/common';
+import { RuleEngineManage, RuleEngineView } from '../../../common/rule-engine-guards';
 import { ApiBearerAuth, ApiOperation, ApiTags } from '@nestjs/swagger';
 import { CreatePriorityRuleDto } from '../dto/create-priority-rule.dto';
 import { UpdatePriorityRuleDto } from '../dto/update-priority-rule.dto';
@@ -9,12 +10,12 @@ import { PriorityRulesService } from '../services/priority-rules.service';
 
 @ApiTags('priority-rules')
 @Controller('priority-rules')
-// @UseGuards(JwtAuthGuard) — TODO: add when auth package integrated
 @ApiBearerAuth()
 export class PriorityRulesController {
   constructor(private readonly service: PriorityRulesService) {}
 
   @Get()
+  @RuleEngineView('priority-rules')
   @ApiOperation({ summary: 'List priority rules' })
   findAll(@Query() query: Record<string, string>) {
     return this.service.findAll({
@@ -25,24 +26,28 @@ export class PriorityRulesController {
   }
 
   @Get(':id')
+  @RuleEngineView('priority-rules')
   @ApiOperation({ summary: 'Get a priority rule by ID' })
   findOne(@Param('id', ParseUUIDPipe) id: string) {
     return this.service.findById(id);
   }
 
   @Post()
+  @RuleEngineManage('priority-rules')
   @ApiOperation({ summary: 'Create a priority rule' })
   create(@Body() dto: CreatePriorityRuleDto) {
     return this.service.create(dto);
   }
 
   @Patch(':id')
+  @RuleEngineManage('priority-rules')
   @ApiOperation({ summary: 'Update a priority rule' })
   update(@Param('id', ParseUUIDPipe) id: string, @Body() dto: UpdatePriorityRuleDto) {
     return this.service.update(id, dto);
   }
 
   @Delete(':id')
+  @RuleEngineManage('priority-rules')
   @HttpCode(HttpStatus.NO_CONTENT)
   @ApiOperation({ summary: 'Soft-delete a priority rule' })
   remove(@Param('id', ParseUUIDPipe) id: string) {
diff --git a/apps/edr-freight-api/src/modules/rule-engine/controllers/rates.controller.ts b/apps/edr-freight-api/src/modules/rule-engine/controllers/rates.controller.ts
index 0ff7ef543..3c7776a27 100644
--- a/apps/edr-freight-api/src/modules/rule-engine/controllers/rates.controller.ts
+++ b/apps/edr-freight-api/src/modules/rule-engine/controllers/rates.controller.ts
@@ -1,10 +1,10 @@
 import {
   Body, Controller, Delete, Get, HttpCode, HttpStatus,
-  Param, ParseUUIDPipe, Patch, Post, Query, UseGuards,
+  Param, ParseUUIDPipe, Patch, Post, Query,
 } from '@nestjs/common';
 import { ApiBearerAuth, ApiOperation, ApiTags } from '@nestjs/swagger';
 import { CurrentUser } from '@edr/api-common';
-import { JwtGuard } from '@tria-plc/api-common/modules/auth/services/jwt.guard';
+import { RuleEngineManage, RuleEngineView } from '../../../common/rule-engine-guards';
 import { CreateRateDto } from '../dto/create-rate.dto';
 import {
   type AuthUserPayload,
@@ -15,12 +15,12 @@ import { RatesService } from '../services/rates.service';
 
 @ApiTags('rates')
 @Controller('rates')
-// @UseGuards(JwtAuthGuard) — TODO: add when auth package integrated
 @ApiBearerAuth()
 export class RatesController {
   constructor(private readonly service: RatesService) {}
 
   @Get()
+  @RuleEngineView('rates')
   @ApiOperation({ summary: 'List rates' })
   findAll(@Query() query: Record<string, string>) {
     return this.service.findAll({
@@ -32,19 +32,21 @@ export class RatesController {
   }
 
   @Get('live')
+  @RuleEngineView('rates')
   @ApiOperation({ summary: 'List all LIVE rates effective now' })
   findLive() {
     return this.service.findLiveRates();
   }
 
   @Get(':id')
+  @RuleEngineView('rates')
   @ApiOperation({ summary: 'Get a rate by ID' })
   findOne(@Param('id', ParseUUIDPipe) id: string) {
     return this.service.findById(id);
   }
 
   @Post()
-  @UseGuards(JwtGuard)
+  @RuleEngineManage('rates')
   @ApiOperation({ summary: 'Create a rate (DRAFT)' })
   create(
     @Body() dto: CreateRateDto,
@@ -54,19 +56,21 @@ export class RatesController {
   }
 
   @Patch(':id')
+  @RuleEngineManage('rates')
   @ApiOperation({ summary: 'Update a DRAFT rate' })
   update(@Param('id', ParseUUIDPipe) id: string, @Body() dto: UpdateRateDto) {
     return this.service.update(id, dto);
   }
 
   @Post(':id/submit')
+  @RuleEngineManage('rates')
   @ApiOperation({ summary: 'Submit rate for CEO approval' })
   submit(@Param('id', ParseUUIDPipe) id: string) {
     return this.service.submitForApproval(id);
   }
 
   @Post(':id/approve')
-  @UseGuards(JwtGuard)
+  @RuleEngineManage('rates')
   @ApiOperation({ summary: 'CEO approves a rate' })
   approve(
     @Param('id', ParseUUIDPipe) id: string,
@@ -76,6 +80,7 @@ export class RatesController {
   }
 
   @Delete(':id')
+  @RuleEngineManage('rates')
   @HttpCode(HttpStatus.NO_CONTENT)
   @ApiOperation({ summary: 'Soft-delete a rate' })
   remove(@Param('id', ParseUUIDPipe) id: string) {
diff --git a/apps/edr-freight-api/src/modules/rule-engine/controllers/service-types.controller.ts b/apps/edr-freight-api/src/modules/rule-engine/controllers/service-types.controller.ts
index 263178a92..3044515fb 100644
--- a/apps/edr-freight-api/src/modules/rule-engine/controllers/service-types.controller.ts
+++ b/apps/edr-freight-api/src/modules/rule-engine/controllers/service-types.controller.ts
@@ -2,6 +2,7 @@ import {
   Body, Controller, Delete, Get, HttpCode, HttpStatus,
   Param, ParseUUIDPipe, Patch, Post, Query,
 } from '@nestjs/common';
+import { RuleEngineManage, RuleEngineView } from '../../../common/rule-engine-guards';
 import { ApiBearerAuth, ApiOperation, ApiTags } from '@nestjs/swagger';
 import { CreateServiceTypeDto } from '../dto/create-service-type.dto';
 import { UpdateServiceTypeDto } from '../dto/update-service-type.dto';
@@ -9,12 +10,12 @@ import { ServiceTypesService } from '../services/service-types.service';
 
 @ApiTags('service-types')
 @Controller('service-types')
-// @UseGuards(JwtAuthGuard) — TODO: add when auth package integrated
 @ApiBearerAuth()
 export class ServiceTypesController {
   constructor(private readonly service: ServiceTypesService) {}
 
   @Get()
+  @RuleEngineView('service-types')
   @ApiOperation({ summary: 'List service types' })
   findAll(@Query() query: Record<string, string>) {
     return this.service.findAll({
@@ -29,24 +30,28 @@ export class ServiceTypesController {
   }
 
   @Get(':id')
+  @RuleEngineView('service-types')
   @ApiOperation({ summary: 'Get a service type by ID' })
   findOne(@Param('id', ParseUUIDPipe) id: string) {
     return this.service.findById(id);
   }
 
   @Post()
+  @RuleEngineManage('service-types')
   @ApiOperation({ summary: 'Create a service type' })
   create(@Body() dto: CreateServiceTypeDto) {
     return this.service.create(dto);
   }
 
   @Patch(':id')
+  @RuleEngineManage('service-types')
   @ApiOperation({ summary: 'Update a service type' })
   update(@Param('id', ParseUUIDPipe) id: string, @Body() dto: UpdateServiceTypeDto) {
     return this.service.update(id, dto);
   }
 
   @Delete(':id')
+  @RuleEngineManage('service-types')
   @HttpCode(HttpStatus.NO_CONTENT)
   @ApiOperation({ summary: 'Soft-delete a service type' })
   remove(@Param('id', ParseUUIDPipe) id: string) {
diff --git a/apps/edr-freight-api/src/modules/rule-engine/controllers/shipping-lines.controller.ts b/apps/edr-freight-api/src/modules/rule-engine/controllers/shipping-lines.controller.ts
index fc022725c..40a67c7f5 100644
--- a/apps/edr-freight-api/src/modules/rule-engine/controllers/shipping-lines.controller.ts
+++ b/apps/edr-freight-api/src/modules/rule-engine/controllers/shipping-lines.controller.ts
@@ -2,6 +2,7 @@ import {
   Body, Controller, Delete, Get, HttpCode, HttpStatus,
   Param, ParseUUIDPipe, Patch, Post, Query,
 } from '@nestjs/common';
+import { RuleEngineManage, RuleEngineView } from '../../../common/rule-engine-guards';
 import { ApiBearerAuth, ApiOperation, ApiTags } from '@nestjs/swagger';
 import { CreateShippingLineDto } from '../dto/create-shipping-line.dto';
 import { UpdateShippingLineDto } from '../dto/update-shipping-line.dto';
@@ -9,12 +10,12 @@ import { ShippingLinesService } from '../services/shipping-lines.service';
 
 @ApiTags('shipping-lines')
 @Controller('shipping-lines')
-// @UseGuards(JwtAuthGuard) — TODO: add when auth package integrated
 @ApiBearerAuth()
 export class ShippingLinesController {
   constructor(private readonly service: ShippingLinesService) {}
 
   @Get()
+  @RuleEngineView('shipping-lines')
   @ApiOperation({ summary: 'List shipping lines' })
   findAll(@Query() query: Record<string, string>) {
     return this.service.findAll({
@@ -25,24 +26,28 @@ export class ShippingLinesController {
   }
 
   @Get(':id')
+  @RuleEngineView('shipping-lines')
   @ApiOperation({ summary: 'Get a shipping line by ID' })
   findOne(@Param('id', ParseUUIDPipe) id: string) {
     return this.service.findById(id);
   }
 
   @Post()
+  @RuleEngineManage('shipping-lines')
   @ApiOperation({ summary: 'Create a shipping line' })
   create(@Body() dto: CreateShippingLineDto) {
     return this.service.create(dto);
   }
 
   @Patch(':id')
+  @RuleEngineManage('shipping-lines')
   @ApiOperation({ summary: 'Update a shipping line' })
   update(@Param('id', ParseUUIDPipe) id: string, @Body() dto: UpdateShippingLineDto) {
     return this.service.update(id, dto);
   }
 
   @Delete(':id')
+  @RuleEngineManage('shipping-lines')
   @HttpCode(HttpStatus.NO_CONTENT)
   @ApiOperation({ summary: 'Soft-delete a shipping line' })
   remove(@Param('id', ParseUUIDPipe) id: string) {
diff --git a/apps/edr-freight-api/src/modules/rule-engine/controllers/surcharge-types.controller.ts b/apps/edr-freight-api/src/modules/rule-engine/controllers/surcharge-types.controller.ts
index 24213a28f..be4c3011a 100644
--- a/apps/edr-freight-api/src/modules/rule-engine/controllers/surcharge-types.controller.ts
+++ b/apps/edr-freight-api/src/modules/rule-engine/controllers/surcharge-types.controller.ts
@@ -2,6 +2,7 @@ import {
   Body, Controller, Delete, Get, HttpCode, HttpStatus,
   Param, ParseUUIDPipe, Patch, Post, Query,
 } from '@nestjs/common';
+import { RuleEngineManage, RuleEngineView } from '../../../common/rule-engine-guards';
 import { ApiBearerAuth, ApiOperation, ApiTags } from '@nestjs/swagger';
 import { CreateSurchargeTypeDto } from '../dto/create-surcharge-type.dto';
 import { UpdateSurchargeTypeDto } from '../dto/update-surcharge-type.dto';
@@ -9,12 +10,12 @@ import { SurchargeTypesService } from '../services/surcharge-types.service';
 
 @ApiTags('surcharge-types')
 @Controller('surcharge-types')
-// @UseGuards(JwtAuthGuard) — TODO: add when auth package integrated
 @ApiBearerAuth()
 export class SurchargeTypesController {
   constructor(private readonly service: SurchargeTypesService) {}
 
   @Get()
+  @RuleEngineView('surcharge-types')
   @ApiOperation({ summary: 'List surcharge types' })
   findAll(@Query() query: Record<string, string>) {
     return this.service.findAll({
@@ -25,24 +26,28 @@ export class SurchargeTypesController {
   }
 
   @Get(':id')
+  @RuleEngineView('surcharge-types')
   @ApiOperation({ summary: 'Get a surcharge type by ID' })
   findOne(@Param('id', ParseUUIDPipe) id: string) {
     return this.service.findById(id);
   }
 
   @Post()
+  @RuleEngineManage('surcharge-types')
   @ApiOperation({ summary: 'Create a surcharge type' })
   create(@Body() dto: CreateSurchargeTypeDto) {
     return this.service.create(dto);
   }
 
   @Patch(':id')
+  @RuleEngineManage('surcharge-types')
   @ApiOperation({ summary: 'Update a surcharge type' })
   update(@Param('id', ParseUUIDPipe) id: string, @Body() dto: UpdateSurchargeTypeDto) {
     return this.service.update(id, dto);
   }
 
   @Delete(':id')
+  @RuleEngineManage('surcharge-types')
   @HttpCode(HttpStatus.NO_CONTENT)
   @ApiOperation({ summary: 'Soft-delete a surcharge type' })
   remove(@Param('id', ParseUUIDPipe) id: string) {
diff --git a/apps/edr-freight-api/src/modules/rule-engine/controllers/weight-limit-rules.controller.ts b/apps/edr-freight-api/src/modules/rule-engine/controllers/weight-limit-rules.controller.ts
index 2d4372a76..c3f0c1472 100644
--- a/apps/edr-freight-api/src/modules/rule-engine/controllers/weight-limit-rules.controller.ts
+++ b/apps/edr-freight-api/src/modules/rule-engine/controllers/weight-limit-rules.controller.ts
@@ -2,6 +2,7 @@ import {
   Body, Controller, Delete, Get, HttpCode, HttpStatus,
   Param, ParseUUIDPipe, Patch, Post, Query,
 } from '@nestjs/common';
+import { RuleEngineManage, RuleEngineView } from '../../../common/rule-engine-guards';
 import { ApiBearerAuth, ApiOperation, ApiTags } from '@nestjs/swagger';
 import { CreateWeightLimitRuleDto } from '../dto/create-weight-limit-rule.dto';
 import { UpdateWeightLimitRuleDto } from '../dto/update-weight-limit-rule.dto';
@@ -9,12 +10,12 @@ import { WeightLimitRulesService } from '../services/weight-limit-rules.service'
 
 @ApiTags('weight-limit-rules')
 @Controller('weight-limit-rules')
-// @UseGuards(JwtAuthGuard) — TODO: add when auth package integrated
 @ApiBearerAuth()
 export class WeightLimitRulesController {
   constructor(private readonly service: WeightLimitRulesService) {}
 
   @Get()
+  @RuleEngineView('weight-limit-rules')
   @ApiOperation({ summary: 'List weight limit rules' })
   findAll(@Query() query: Record<string, string>) {
     return this.service.findAll({
@@ -26,24 +27,28 @@ export class WeightLimitRulesController {
   }
 
   @Get(':id')
+  @RuleEngineView('weight-limit-rules')
   @ApiOperation({ summary: 'Get a weight limit rule by ID' })
   findOne(@Param('id', ParseUUIDPipe) id: string) {
     return this.service.findById(id);
   }
 
   @Post()
+  @RuleEngineManage('weight-limit-rules')
   @ApiOperation({ summary: 'Create a weight limit rule' })
   create(@Body() dto: CreateWeightLimitRuleDto) {
     return this.service.create(dto);
   }
 
   @Patch(':id')
+  @RuleEngineManage('weight-limit-rules')
   @ApiOperation({ summary: 'Update a weight limit rule' })
   update(@Param('id', ParseUUIDPipe) id: string, @Body() dto: UpdateWeightLimitRuleDto) {
     return this.service.update(id, dto);
   }
 
   @Delete(':id')
+  @RuleEngineManage('weight-limit-rules')
   @HttpCode(HttpStatus.NO_CONTENT)
   @ApiOperation({ summary: 'Soft-delete a weight limit rule' })
   remove(@Param('id', ParseUUIDPipe) id: string) {
diff --git a/apps/edr-freight-api/src/modules/rule-engine/controllers/yards.controller.ts b/apps/edr-freight-api/src/modules/rule-engine/controllers/yards.controller.ts
index 89fa002a5..88523967e 100644
--- a/apps/edr-freight-api/src/modules/rule-engine/controllers/yards.controller.ts
+++ b/apps/edr-freight-api/src/modules/rule-engine/controllers/yards.controller.ts
@@ -2,6 +2,7 @@ import {
   Body, Controller, Delete, Get, HttpCode, HttpStatus,
   Param, ParseUUIDPipe, Patch, Post, Query,
 } from '@nestjs/common';
+import { RuleEngineManage, RuleEngineView } from '../../../common/rule-engine-guards';
 import { ApiBearerAuth, ApiOperation, ApiTags } from '@nestjs/swagger';
 import { CreateYardDto } from '../dto/create-yard.dto';
 import { UpdateYardDto } from '../dto/update-yard.dto';
@@ -9,12 +10,12 @@ import { YardsService } from '../services/yards.service';
 
 @ApiTags('yards')
 @Controller('yards')
-// @UseGuards(JwtAuthGuard) — TODO: add when auth package integrated
 @ApiBearerAuth()
 export class YardsController {
   constructor(private readonly service: YardsService) {}
 
   @Get()
+  @RuleEngineView('yards')
   @ApiOperation({ summary: 'List yards' })
   findAll(@Query() query: Record<string, string>) {
     return this.service.findAll({
@@ -26,24 +27,28 @@ export class YardsController {
   }
 
   @Get(':id')
+  @RuleEngineView('yards')
   @ApiOperation({ summary: 'Get a yard by ID' })
   findOne(@Param('id', ParseUUIDPipe) id: string) {
     return this.service.findById(id);
   }
 
   @Post()
+  @RuleEngineManage('yards')
   @ApiOperation({ summary: 'Create a yard' })
   create(@Body() dto: CreateYardDto) {
     return this.service.create(dto);
   }
 
   @Patch(':id')
+  @RuleEngineManage('yards')
   @ApiOperation({ summary: 'Update a yard' })
   update(@Param('id', ParseUUIDPipe) id: string, @Body() dto: UpdateYardDto) {
     return this.service.update(id, dto);
   }
 
   @Delete(':id')
+  @RuleEngineManage('yards')
   @HttpCode(HttpStatus.NO_CONTENT)
   @ApiOperation({ summary: 'Soft-delete a yard' })
   remove(@Param('id', ParseUUIDPipe) id: string) {
diff --git a/apps/edr-freight-api/src/modules/rule-engine/rule-engine.service.ts b/apps/edr-freight-api/src/modules/rule-engine/rule-engine.service.ts
index 452bee90b..98aeaffbf 100644
--- a/apps/edr-freight-api/src/modules/rule-engine/rule-engine.service.ts
+++ b/apps/edr-freight-api/src/modules/rule-engine/rule-engine.service.ts
@@ -35,6 +35,7 @@ import {
   IShippingLinesRepository,
   SHIPPING_LINES_REPOSITORY,
 } from './interfaces/shipping-lines.repository.interface';
+import { DEFAULT_APPROVAL_RULE_ROWS } from './approval-rules.defaults';
 
 export interface BookingContainerEvalInput {
   containerTypeId: string;
@@ -238,6 +239,29 @@ export class RuleEngineService {
     };
   }
 
+  /**
+   * Ensure ITMLS default approval chains exist (container + bulk). Idempotent.
+   */
+  async ensureDefaultApprovalRules(): Promise<void> {
+    for (const flag of [false, true] as const) {
+      const existing = await this.approvalRulesRepo.findChainForCargo(flag);
+      if (existing.length > 0) continue;
+
+      const rows = DEFAULT_APPROVAL_RULE_ROWS.filter(
+        (r) => r.requiresDirectorApproval === flag,
+      );
+      for (const row of rows) {
+        await this.approvalRulesRepo.create({
+          requiresDirectorApproval: row.requiresDirectorApproval,
+          stepOrder: row.stepOrder,
+          requiredRole: row.requiredRole,
+          actionLabel: row.actionLabel,
+          blocksRole: row.blocksRole,
+        });
+      }
+    }
+  }
+
   /**
    * Instantiate booking_approval_step rows from approval_rules by freight type.
    */
@@ -248,6 +272,8 @@ export class RuleEngineService {
       cargoTypeId?: string | null;
     },
   ): Promise<BookingApprovalStep[]> {
+    await this.ensureDefaultApprovalRules();
+
     let requiresDirectorApproval = options.freightType === 'BULK';
 
     if (options.cargoTypeId) {
@@ -264,6 +290,12 @@ export class RuleEngineService {
       requiresDirectorApproval,
     );
 
+    if (chain.length === 0) {
+      throw new BadRequestException(
+        `Approval chain could not be loaded for requiresDirectorApproval=${requiresDirectorApproval}.`,
+      );
+    }
+
     const stepRepo = this.dataSource.getRepository(BookingApprovalStep);
     const steps: BookingApprovalStep[] = [];
 
@@ -273,6 +305,7 @@ export class RuleEngineService {
         approvalRuleId: rule.id,
         stepOrder: rule.stepOrder,
         requiredRole: rule.requiredRole,
+        blocksRole: rule.blocksRole ?? null,
         status: 'PENDING',
       });
       steps.push(await stepRepo.save(step));
diff --git a/apps/edr-freight-api/src/seed/edr-freight.seed.ts b/apps/edr-freight-api/src/seed/edr-freight.seed.ts
index dda476841..c2705673f 100644
--- a/apps/edr-freight-api/src/seed/edr-freight.seed.ts
+++ b/apps/edr-freight-api/src/seed/edr-freight.seed.ts
@@ -1,3 +1,9 @@
+import {
+  BOOKING_RULE_ENGINE_PERMISSIONS,
+  BOOKING_RULE_ENGINE_PERMISSION_KEYS,
+  ROLE_PERMISSION_PRESETS,
+} from './freight-permissions.registry';
+
 export type FreightSeedRole = {
   key: string;
   name: { en: string };
@@ -183,8 +189,11 @@ export const EDR_FREIGHT_PERMISSIONS = [
   ...HIERARCHY_POSITION_PERMISSIONS,
   ...HIERARCHY_EMPLOYEE_ASSIGNMENT_PERMISSIONS,
   ...POSITION_TYPE_PERMISSIONS,
+  ...BOOKING_RULE_ENGINE_PERMISSIONS,
 ];
 
+export { BOOKING_RULE_ENGINE_PERMISSION_KEYS } from './freight-permissions.registry';
+
 export const EDR_FREIGHT_ROLES: FreightSeedRole[] = [
   {
     key: "edr_employee",
@@ -198,11 +207,42 @@ export const EDR_FREIGHT_ROLES: FreightSeedRole[] = [
       "edr_freight_app:position_types:view",
     ],
   },
+  {
+    key: "edr_line_staff",
+    name: { en: "EDR Line Staff" },
+    permissionKeys: [...ROLE_PERMISSION_PRESETS.lineStaff],
+  },
+  {
+    key: "edr_director",
+    name: { en: "EDR Director" },
+    permissionKeys: [...ROLE_PERMISSION_PRESETS.director],
+  },
+  {
+    key: "edr_ceo",
+    name: { en: "EDR CEO" },
+    permissionKeys: [...ROLE_PERMISSION_PRESETS.ceo],
+  },
+  {
+    key: "edr_finance",
+    name: { en: "EDR Finance" },
+    permissionKeys: [...ROLE_PERMISSION_PRESETS.finance],
+  },
+  {
+    key: "edr_marketing",
+    name: { en: "EDR Marketing" },
+    permissionKeys: [...ROLE_PERMISSION_PRESETS.marketing],
+  },
   {
     key: "edr_org_manager",
     name: { en: "EDR Org Manager" },
     permissionKeys: [
-      ...EDR_FREIGHT_PERMISSIONS.map((permission) => permission.key),
+      ...BOOKING_RULE_ENGINE_PERMISSION_KEYS,
+      ...EMPLOYEE_REGISTRATION_PERMISSIONS.map((p) => p.key),
+      ...ROLE_ASSIGNMENT_PERMISSIONS.map((p) => p.key),
+      ...HIERARCHY_UNIT_PERMISSIONS.map((p) => p.key),
+      ...HIERARCHY_POSITION_PERMISSIONS.map((p) => p.key),
+      ...HIERARCHY_EMPLOYEE_ASSIGNMENT_PERMISSIONS.map((p) => p.key),
+      ...POSITION_TYPE_PERMISSIONS.map((p) => p.key),
       IAM_PERMISSION_KEYS.createEmployee,
       IAM_PERMISSION_KEYS.deactivateEmployee,
       IAM_PERMISSION_KEYS.activateEmployee,
diff --git a/apps/edr-freight-api/src/seed/edr-org.seeder.ts b/apps/edr-freight-api/src/seed/edr-org.seeder.ts
index 49620b593..8243ef267 100644
--- a/apps/edr-freight-api/src/seed/edr-org.seeder.ts
+++ b/apps/edr-freight-api/src/seed/edr-org.seeder.ts
@@ -8,6 +8,8 @@ import {
 } from "@tria-plc/iamapi-common";
 import { DataSource, EntityManager, In } from "typeorm";
 
+import { ERoleKey } from "@tria-plc/api-common/utils/enums/seed.enum";
+import { BOOKING_RULE_ENGINE_PERMISSION_KEYS } from "./freight-permissions.registry";
 import { EDR_FREIGHT_ROLES, type FreightSeedRole } from "./edr-freight.seed";
 
 const EDR_ORG_KEY = "edr_freight";
@@ -37,6 +39,7 @@ export class EdrOrgSeeder {
       await this.ensureOrganizationConfiguration(manager, organization.id);
       await this.ensureRoles(manager, EDR_FREIGHT_ROLES);
       await this.ensureRolePermissions(manager, EDR_FREIGHT_ROLES);
+      await this.ensureSuperAdminPermissions(manager);
     });
 
     this.logger.log(`Ensured EDR organization seed for '${EDR_ORG_KEY}'`);
@@ -166,4 +169,40 @@ export class EdrOrgSeeder {
 
     this.logger.log(`Ensured ${rolePermissions.length} EDR role-permission links`);
   }
+
+  private async ensureSuperAdminPermissions(manager: EntityManager) {
+    const role = await manager.getRepository(Role).findOne({
+      where: { key: ERoleKey.SUPER_ADMIN },
+      select: { id: true, key: true },
+    });
+
+    if (!role) {
+      this.logger.warn(
+        `Role ${ERoleKey.SUPER_ADMIN} not found; skipping booking/rule-engine super_admin links`,
+      );
+      return;
+    }
+
+    const permissions = await manager.getRepository(Permission).find({
+      where: { key: In(BOOKING_RULE_ENGINE_PERMISSION_KEYS) },
+      select: { id: true, key: true },
+    });
+
+    if (!permissions.length) {
+      this.logger.warn('No booking/rule-engine permissions found for super_admin');
+      return;
+    }
+
+    await manager.getRepository(RolePermission).upsert(
+      permissions.map((permission) => ({
+        roleId: role.id,
+        permissionId: permission.id,
+      })),
+      { conflictPaths: { roleId: true, permissionId: true } },
+    );
+
+    this.logger.log(
+      `Ensured ${permissions.length} booking+rule-engine permissions on super_admin`,
+    );
+  }
 }
diff --git a/apps/edr-freight-api/src/seed/freight-permissions.registry.ts b/apps/edr-freight-api/src/seed/freight-permissions.registry.ts
new file mode 100644
index 000000000..dba80d96b
--- /dev/null
+++ b/apps/edr-freight-api/src/seed/freight-permissions.registry.ts
@@ -0,0 +1,152 @@
+const EDR_FREIGHT_APP_KEY = 'edr_freight_app';
+
+export type FreightPermissionSeed = {
+  id: string;
+  key: string;
+  name: { am: string; en: string };
+  applicationKey: string;
+};
+
+export const RULE_ENGINE_RESOURCE_SLUGS = [
+  'cargo-types',
+  'container-types',
+  'service-types',
+  'yards',
+  'shipping-lines',
+  'weight-limit-rules',
+  'surcharge-types',
+  'priority-rules',
+  'rates',
+  'approval-rules',
+] as const;
+
+export type RuleEngineResourceSlug = (typeof RULE_ENGINE_RESOURCE_SLUGS)[number];
+
+const slugToResourceKey = (slug: RuleEngineResourceSlug): string =>
+  slug.replace(/-/g, '_');
+
+const perm = (
+  id: string,
+  key: string,
+  en: string,
+): FreightPermissionSeed => ({
+  id,
+  key,
+  name: { am: en, en },
+  applicationKey: EDR_FREIGHT_APP_KEY,
+});
+
+export const BOOKING_PERMISSIONS: FreightPermissionSeed[] = [
+  perm('a1000001-0001-4000-8000-000000000001', 'edr_freight_app:bookings:view', 'View bookings'),
+  perm('a1000001-0001-4000-8000-000000000002', 'edr_freight_app:bookings:staff_accept', 'Accept booking intake'),
+  perm('a1000001-0001-4000-8000-000000000003', 'edr_freight_app:bookings:request_changes', 'Request booking changes'),
+  perm('a1000001-0001-4000-8000-000000000004', 'edr_freight_app:bookings:reject', 'Reject booking submission'),
+  perm('a1000001-0001-4000-8000-000000000005', 'edr_freight_app:bookings:approve_line_staff', 'Approve as line staff'),
+  perm('a1000001-0001-4000-8000-000000000006', 'edr_freight_app:bookings:approve_director', 'Approve as director'),
+  perm('a1000001-0001-4000-8000-000000000007', 'edr_freight_app:bookings:approve_ceo', 'Approve as CEO'),
+  perm('a1000001-0001-4000-8000-000000000008', 'edr_freight_app:bookings:reject_approval', 'Reject at approval step'),
+  perm('a1000001-0001-4000-8000-000000000009', 'edr_freight_app:bookings:generate_contract', 'Generate contract'),
+  perm('a1000001-0001-4000-8000-00000000000a', 'edr_freight_app:bookings:sign_staff', 'Staff contract signature'),
+  perm('a1000001-0001-4000-8000-00000000000b', 'edr_freight_app:bookings:payment_pnr', 'Generate PNR'),
+  perm('a1000001-0001-4000-8000-00000000000c', 'edr_freight_app:bookings:payment_verify', 'Verify payment'),
+  perm('a1000001-0001-4000-8000-00000000000d', 'edr_freight_app:bookings:operations', 'Booking operations'),
+  perm('a1000001-0001-4000-8000-00000000000e', 'edr_freight_app:bookings:cancel', 'Cancel booking'),
+];
+
+const RULE_ENGINE_PERMISSION_IDS: Record<RuleEngineResourceSlug, { view: string; manage: string }> = {
+  'cargo-types': { view: 'b2000001-0001-4000-8000-000000000001', manage: 'b2000001-0001-4000-8000-000000000002' },
+  'container-types': { view: 'b2000001-0001-4000-8000-000000000003', manage: 'b2000001-0001-4000-8000-000000000004' },
+  'service-types': { view: 'b2000001-0001-4000-8000-000000000005', manage: 'b2000001-0001-4000-8000-000000000006' },
+  yards: { view: 'b2000001-0001-4000-8000-000000000007', manage: 'b2000001-0001-4000-8000-000000000008' },
+  'shipping-lines': { view: 'b2000001-0001-4000-8000-000000000009', manage: 'b2000001-0001-4000-8000-00000000000a' },
+  'weight-limit-rules': { view: 'b2000001-0001-4000-8000-00000000000b', manage: 'b2000001-0001-4000-8000-00000000000c' },
+  'surcharge-types': { view: 'b2000001-0001-4000-8000-00000000000d', manage: 'b2000001-0001-4000-8000-00000000000e' },
+  'priority-rules': { view: 'b2000001-0001-4000-8000-00000000000f', manage: 'b2000001-0001-4000-8000-000000000010' },
+  rates: { view: 'b2000001-0001-4000-8000-000000000011', manage: 'b2000001-0001-4000-8000-000000000012' },
+  'approval-rules': { view: 'b2000001-0001-4000-8000-000000000013', manage: 'b2000001-0001-4000-8000-000000000014' },
+};
+
+export const RULE_ENGINE_PERMISSIONS: FreightPermissionSeed[] = RULE_ENGINE_RESOURCE_SLUGS.flatMap(
+  (slug) => {
+    const resource = slugToResourceKey(slug);
+    const ids = RULE_ENGINE_PERMISSION_IDS[slug];
+    return [
+      perm(ids.view, `edr_freight_app:rule_engine:${resource}:view`, `View ${slug}`),
+      perm(ids.manage, `edr_freight_app:rule_engine:${resource}:manage`, `Manage ${slug}`),
+    ];
+  },
+);
+
+export const BOOKING_RULE_ENGINE_PERMISSIONS = [
+  ...BOOKING_PERMISSIONS,
+  ...RULE_ENGINE_PERMISSIONS,
+];
+
+export const BOOKING_RULE_ENGINE_PERMISSION_KEYS = BOOKING_RULE_ENGINE_PERMISSIONS.map(
+  (p) => p.key,
+);
+
+export const FREIGHT_PERMS = {
+  bookings: {
+    view: 'edr_freight_app:bookings:view',
+    staffAccept: 'edr_freight_app:bookings:staff_accept',
+    requestChanges: 'edr_freight_app:bookings:request_changes',
+    reject: 'edr_freight_app:bookings:reject',
+    approveLineStaff: 'edr_freight_app:bookings:approve_line_staff',
+    approveDirector: 'edr_freight_app:bookings:approve_director',
+    approveCeo: 'edr_freight_app:bookings:approve_ceo',
+    rejectApproval: 'edr_freight_app:bookings:reject_approval',
+    generateContract: 'edr_freight_app:bookings:generate_contract',
+    signStaff: 'edr_freight_app:bookings:sign_staff',
+    operations: 'edr_freight_app:bookings:operations',
+    cancel: 'edr_freight_app:bookings:cancel',
+  },
+  ruleEngine: {
+    view: (slug: RuleEngineResourceSlug) =>
+      `edr_freight_app:rule_engine:${slugToResourceKey(slug)}:view`,
+    manage: (slug: RuleEngineResourceSlug) =>
+      `edr_freight_app:rule_engine:${slugToResourceKey(slug)}:manage`,
+  },
+} as const;
+
+const allRuleEngineViewKeys = () =>
+  RULE_ENGINE_RESOURCE_SLUGS.map((s) => FREIGHT_PERMS.ruleEngine.view(s));
+
+export const ROLE_PERMISSION_PRESETS = {
+  lineStaff: [
+    FREIGHT_PERMS.bookings.view,
+    FREIGHT_PERMS.bookings.staffAccept,
+    FREIGHT_PERMS.bookings.requestChanges,
+    FREIGHT_PERMS.bookings.reject,
+    FREIGHT_PERMS.bookings.approveLineStaff,
+    FREIGHT_PERMS.bookings.rejectApproval,
+    FREIGHT_PERMS.bookings.cancel,
+    ...allRuleEngineViewKeys(),
+  ],
+  director: [
+    FREIGHT_PERMS.bookings.view,
+    FREIGHT_PERMS.bookings.approveDirector,
+    FREIGHT_PERMS.bookings.rejectApproval,
+    FREIGHT_PERMS.bookings.generateContract,
+    ...allRuleEngineViewKeys(),
+  ],
+  ceo: [
+    FREIGHT_PERMS.bookings.view,
+    FREIGHT_PERMS.bookings.approveCeo,
+    FREIGHT_PERMS.bookings.rejectApproval,
+    ...allRuleEngineViewKeys(),
+  ],
+  finance: [FREIGHT_PERMS.bookings.view],
+  marketing: [
+    FREIGHT_PERMS.bookings.view,
+    FREIGHT_PERMS.bookings.generateContract,
+    FREIGHT_PERMS.bookings.signStaff,
+  ],
+  orgManager: [...BOOKING_RULE_ENGINE_PERMISSION_KEYS],
+} as const;
+
+export const PERMISSIONS_CATALOG = BOOKING_RULE_ENGINE_PERMISSIONS.map((p) => ({
+  key: p.key,
+  label: p.name.en,
+  module: p.key.includes(':bookings:') ? 'bookings' : 'rule_engine',
+}));
diff --git a/apps/edr-freight-api/src/seed/freight-staff-users.seeder.ts b/apps/edr-freight-api/src/seed/freight-staff-users.seeder.ts
new file mode 100644
index 000000000..06b9afa94
--- /dev/null
+++ b/apps/edr-freight-api/src/seed/freight-staff-users.seeder.ts
@@ -0,0 +1,127 @@
+import { Injectable, Logger } from '@nestjs/common';
+import { hashPassword } from '@tria-plc/api-common/utils/argon';
+import { EUserStatus } from '@tria-plc/api-common/utils/enums/user.enum';
+import {
+  Employee,
+  Organization,
+  Role,
+  User,
+  UserCredential,
+  UserRole,
+} from '@tria-plc/iamapi-common';
+import { DataSource } from 'typeorm';
+
+const SEED_FLAG = 'SEED_FREIGHT_STAFF';
+const EDR_ORG_KEY = 'edr_freight';
+
+const STAFF_USERS = [
+  { email: 'linestaff@edr.local', username: 'linestaff', roleKey: 'edr_line_staff' },
+  { email: 'director@edr.local', username: 'director', roleKey: 'edr_director' },
+  { email: 'ceo@edr.local', username: 'ceo', roleKey: 'edr_ceo' },
+] as const;
+
+@Injectable()
+export class FreightStaffUsersSeeder {
+  private readonly logger = new Logger(FreightStaffUsersSeeder.name);
+
+  constructor(private readonly dataSource: DataSource) {}
+
+  async run() {
+    if (process.env[SEED_FLAG]?.trim().toLowerCase() !== 'true') {
+      this.logger.log(`Skipping freight staff seed because ${SEED_FLAG} is not enabled`);
+      return;
+    }
+
+    const password =
+      process.env.DEFAULT_PASSWORD?.trim() || '12345678';
+
+    await this.dataSource.transaction(async (manager) => {
+      const organization = await manager.getRepository(Organization).findOne({
+        where: { key: EDR_ORG_KEY },
+        select: { id: true, key: true },
+      });
+
+      if (!organization) {
+        throw new Error(`missing_organization:${EDR_ORG_KEY}`);
+      }
+
+      const roleRepository = manager.getRepository(Role);
+      const userRepository = manager.getRepository(User);
+      const userCredentialRepository = manager.getRepository(UserCredential);
+      const userRoleRepository = manager.getRepository(UserRole);
+      const employeeRepository = manager.getRepository(Employee);
+
+      const hashedPassword = await hashPassword(password);
+
+      for (const staff of STAFF_USERS) {
+        const role = await roleRepository.findOne({
+          where: { key: staff.roleKey },
+          select: { id: true, key: true },
+        });
+
+        if (!role) {
+          throw new Error(`missing_role:${staff.roleKey}`);
+        }
+
+        let user = await userRepository.findOne({
+          where: { email: staff.email },
+          select: { id: true, email: true },
+        });
+
+        if (!user) {
+          user = await userRepository.save(
+            userRepository.create({
+              email: staff.email,
+              username: staff.username,
+              name: { en: staff.username },
+              isActive: true,
+              hasSetPassword: true,
+              status: EUserStatus.ACCEPTED,
+            }),
+          );
+          this.logger.log(`Seeded freight staff user ${staff.email}`);
+        }
+
+        const activeCredentialExists = await userCredentialRepository.exists({
+          where: { userId: user.id, isActive: true },
+        });
+
+        if (!activeCredentialExists) {
+          await userCredentialRepository.insert({
+            userId: user.id,
+            password: hashedPassword,
+            isActive: true,
+          });
+        }
+
+        await userRoleRepository.upsert(
+          {
+            userId: user.id,
+            roleId: role.id,
+            organizationId: organization.id,
+          },
+          { conflictPaths: { userId: true, roleId: true } },
+        );
+
+        const employeeExists = await employeeRepository.exists({
+          where: {
+            userId: user.id,
+            organizationId: organization.id,
+            isCurrent: true,
+          },
+        });
+
+        if (!employeeExists) {
+          await employeeRepository.insert({
+            userId: user.id,
+            organizationId: organization.id,
+            isCurrent: true,
+            name: { en: staff.username },
+          });
+        }
+      }
+    });
+
+    this.logger.log('Ensured freight staff users (linestaff@, director@, ceo@)');
+  }
+}
diff --git a/apps/edr-freight-web/backoffice/src/App.tsx b/apps/edr-freight-web/backoffice/src/App.tsx
index 884fde00b..04274c917 100644
--- a/apps/edr-freight-web/backoffice/src/App.tsx
+++ b/apps/edr-freight-web/backoffice/src/App.tsx
@@ -1,3 +1,4 @@
+import type { ReactNode } from "react";
 import { Navigate, Outlet, Route, Routes, useLocation, useNavigate } from "react-router-dom";
 import {
   Boxes,
@@ -12,6 +13,11 @@ import {
 import { FreightDashboardLayout, type SidebarItem, type SidebarSection } from "@/components/layout";
 import LoadingScreen from "./components/LoadingScreen";
 import { useAuth } from "./auth/useAuth";
+import {
+  canAccessBookings,
+  canAccessRuleEngineResource,
+  hasPermission,
+} from "@/lib/permissions";
 import LoginPage from "./pages/auth/LoginPage";
 import BookingContractPage from "./pages/bookings/BookingContractPage";
 import BookingRequestDetailPage from "./pages/bookings/BookingRequestDetailPage";
@@ -19,7 +25,6 @@ import BookingRequestsPage from "./pages/bookings/BookingRequestsPage";
 import DemoUser1Page from "./pages/dashboard/demo/DemoUser1Page";
 import DemoUser2Page from "./pages/dashboard/demo/DemoUser2Page";
 import OverviewPage from "./pages/dashboard/OverviewPage";
-import EmployeesPage from "./pages/dashboard/user-management/EmployeesPage";
 import PermissionsPage from "./pages/dashboard/user-management/PermissionsPage";
 import PositionTypesPage from "./pages/dashboard/user-management/PositionTypesPage";
 import RolesPage from "./pages/dashboard/user-management/RolesPage";
@@ -29,102 +34,114 @@ import DropdownSettingsPage from "./pages/dropdown_settings/DropdownSettingsPage
 import FileUploadSettingsPage from "./pages/documents/FileUploadSettingsPage";
 import RuleEngineLegacyRedirect from "./pages/ruleEngine/RuleEngineLegacyRedirect";
 import RuleEngineResourcePage from "./pages/ruleEngine/RuleEngineResourcePage";
-import { getCategorySidebarChildren } from "./pages/ruleEngine/config/resources";
+import {
+  getCategorySidebarChildren,
+  RULE_ENGINE_RESOURCES,
+  type RuleEngineNavCategory,
+} from "./pages/ruleEngine/config/resources";
+import type { RuleEngineResourceSlug } from "./types/rule-engine";
 
-const buildSidebarSections = (demoItems: SidebarItem[]): SidebarSection[] => [
-  {
-    title: "Main menu",
-    mutedTitle: true,
-    items: [
-      {
-        label: "Overview",
-        href: "/dashboard/overview",
-        icon: <LayoutDashboard />,
-      },
-      {
-        label: "Booking requests",
-        href: "/dashboard/booking-requests",
-        icon: <FileText />,
-      },
-      ...demoItems,
-    ],
-  },
-  {
-    title: "Administration",
-    items: [
-      {
-        label: "User management",
-        href: "/dashboard/user-management",
-        icon: <Network />,
-        children: [
-          {
-            label: "Users",
-            href: "/dashboard/user-management/users",
-          },
-          {
-            label: "Employees",
-            href: "/dashboard/user-management/employees",
-          },
-          {
-            label: "Position Types",
-            href: "/dashboard/user-management/position-types",
-          },
-          {
-            label: "Permissions",
-            href: "/dashboard/user-management/permissions",
-          },
-          {
-            label: "Roles",
-            href: "/dashboard/user-management/roles",
-          },
-        ],
-      },
-      {
-        label: "File settings",
-        href: "/dashboard/file-settings",
-        icon: <Paperclip />,
-      },
-      {
-        label: "Dropdown settings",
-        href: "/dashboard/dropdown-settings",
-        icon: <Settings />,
-      },
-    ],
-  },
-  {
-    title: "Freight configuration",
-    mutedTitle: true,
-    items: [
-      {
-        label: "Configuration",
-        href: "/dashboard/configuration",
-        icon: <Boxes />,
-        children: getCategorySidebarChildren("configuration"),
-      },
-      {
-        label: "Rules",
-        href: "/dashboard/rules",
-        icon: <SlidersHorizontal />,
-        children: getCategorySidebarChildren("rules"),
-      },
-    ],
-  },
-];
-
-const hasPermission = (
+const filterRuleEngineChildren = (
   user: ReturnType<typeof useAuth>["user"],
-  key: string,
-) => {
-  if (!user) return false;
-  if (user.permissions?.some((p) => p.key === key)) return true;
+  category: RuleEngineNavCategory,
+): SidebarItem[] =>
+  getCategorySidebarChildren(category).filter((item) => {
+    const slug = item.href.split("/").pop() as RuleEngineResourceSlug;
+    return canAccessRuleEngineResource(user, slug, "view");
+  });
 
-  return (user.employee ?? []).some((emp) =>
-    (emp.positions ?? []).some((pos) =>
-      (pos.permissions ?? []).some((p) => p.key === key),
-    ),
-  );
+const buildSidebarSections = (
+  user: ReturnType<typeof useAuth>["user"],
+  demoItems: SidebarItem[],
+): SidebarSection[] => {
+  const configurationChildren = filterRuleEngineChildren(user, "configuration");
+  const rulesChildren = filterRuleEngineChildren(user, "rules");
+
+  const mainItems: SidebarItem[] = [
+    {
+      label: "Overview",
+      href: "/dashboard/overview",
+      icon: <LayoutDashboard />,
+    },
+    ...(canAccessBookings(user)
+      ? [
+          {
+            label: "Booking requests",
+            href: "/dashboard/booking-requests",
+            icon: <FileText />,
+          },
+        ]
+      : []),
+    ...demoItems,
+  ];
+
+  const freightConfigItems: SidebarItem[] = [];
+  if (configurationChildren.length) {
+    freightConfigItems.push({
+      label: "Configuration",
+      href: "/dashboard/configuration",
+      icon: <Boxes />,
+      children: configurationChildren,
+    });
+  }
+  if (rulesChildren.length) {
+    freightConfigItems.push({
+      label: "Rules",
+      href: "/dashboard/rules",
+      icon: <SlidersHorizontal />,
+      children: rulesChildren,
+    });
+  }
+
+  const sections: SidebarSection[] = [
+    { title: "Main menu", mutedTitle: true, items: mainItems },
+    {
+      title: "Administration",
+      items: [
+        {
+          label: "User management",
+          href: "/dashboard/user-management",
+          icon: <Network />,
+          children: [
+            { label: "Users", href: "/dashboard/user-management/users" },
+            { label: "Position Types", href: "/dashboard/user-management/position-types" },
+            { label: "Permissions", href: "/dashboard/user-management/permissions" },
+            { label: "Roles", href: "/dashboard/user-management/roles" },
+          ],
+        },
+        {
+          label: "File settings",
+          href: "/dashboard/file-settings",
+          icon: <Paperclip />,
+        },
+        {
+          label: "Dropdown settings",
+          href: "/dashboard/dropdown-settings",
+          icon: <Settings />,
+        },
+      ],
+    },
+  ];
+
+  if (freightConfigItems.length) {
+    sections.push({
+      title: "Freight configuration",
+      mutedTitle: true,
+      items: freightConfigItems,
+    });
+  }
+
+  return sections;
 };
 
+const PermissionRoute = ({
+  allow,
+  children,
+}: {
+  allow: boolean;
+  children: ReactNode;
+}) => (allow ? children : <Navigate to="/dashboard/overview" replace />);
+
 const DashboardShell = () => {
   const navigate = useNavigate();
   const location = useLocation();
@@ -132,26 +149,14 @@ const DashboardShell = () => {
 
   const demoItems: SidebarItem[] = [
     ...(hasPermission(user, "can:demo:user1")
-      ? [
-          {
-            label: "User1",
-            href: "/dashboard/user1",
-            icon: <Settings />,
-          },
-        ]
+      ? [{ label: "User1", href: "/dashboard/user1", icon: <Settings /> }]
       : []),
     ...(hasPermission(user, "can:demo:user2")
-      ? [
-          {
-            label: "User2",
-            href: "/dashboard/user2",
-            icon: <Settings />,
-          },
-        ]
+      ? [{ label: "User2", href: "/dashboard/user2", icon: <Settings /> }]
       : []),
   ];
 
-  const sidebarSections = buildSidebarSections(demoItems);
+  const sidebarSections = buildSidebarSections(user, demoItems);
   const displayName = user?.name?.en || user?.username || user?.email || "User";
 
   return (
@@ -169,6 +174,8 @@ const DashboardShell = () => {
   );
 };
 
+const ruleEngineSlugs = RULE_ENGINE_RESOURCES.map((r) => r.slug);
+
 const App = () => {
   const { user, loading } = useAuth();
 
@@ -185,63 +192,104 @@ const App = () => {
     );
   }
 
+  const canBookings = canAccessBookings(user);
+
   return (
     <Routes>
-        <Route path="/" element={<Navigate to="/dashboard/overview" replace />} />
-        <Route path="/dashboard" element={<Navigate to="/dashboard/overview" replace />} />
+      <Route path="/" element={<Navigate to="/dashboard/overview" replace />} />
+      <Route path="/dashboard" element={<Navigate to="/dashboard/overview" replace />} />
 
-        <Route path="/dashboard" element={<DashboardShell />}>
-          <Route path="overview" element={<OverviewPage />} />
+      <Route path="/dashboard" element={<DashboardShell />}>
+        <Route path="overview" element={<OverviewPage />} />
 
-          <Route path="booking-requests" element={<BookingRequestsPage />} />
-          <Route path="booking-requests/:id" element={<BookingRequestDetailPage />} />
-          <Route
-            path="booking-requests/:id/contract"
-            element={<BookingContractPage />}
-          />
+        <Route
+          path="booking-requests"
+          element={
+            <PermissionRoute allow={canBookings}>
+              <BookingRequestsPage />
+            </PermissionRoute>
+          }
+        />
+        <Route
+          path="booking-requests/:id"
+          element={
+            <PermissionRoute allow={canBookings}>
+              <BookingRequestDetailPage />
+            </PermissionRoute>
+          }
+        />
+        <Route
+          path="booking-requests/:id/contract"
+          element={
+            <PermissionRoute allow={canBookings}>
+              <BookingContractPage />
+            </PermissionRoute>
+          }
+        />
 
-          <Route path="user-management" element={<UserManagementPage />} />
-          <Route path="user-management/users" element={<UsersPage />} />
-          <Route path="user-management/position-types" element={<PositionTypesPage />} />
-          {/* <Route path="user-management/employees" element={<EmployeesPage />} /> */}
-          <Route path="user-management/permissions" element={<PermissionsPage />} />
-          <Route path="user-management/roles" element={<RolesPage />} />
+        <Route path="user-management" element={<UserManagementPage />} />
+        <Route path="user-management/users" element={<UsersPage />} />
+        <Route path="user-management/position-types" element={<PositionTypesPage />} />
+        <Route path="user-management/permissions" element={<PermissionsPage />} />
+        <Route path="user-management/roles" element={<RolesPage />} />
 
-          <Route path="file-settings" element={<FileUploadSettingsPage />} />
-          <Route path="dropdown-settings" element={<DropdownSettingsPage />} />
+        <Route path="file-settings" element={<FileUploadSettingsPage />} />
+        <Route path="dropdown-settings" element={<DropdownSettingsPage />} />
 
-          <Route
-            path="configuration"
-            element={<Navigate to="/dashboard/configuration/cargo-types" replace />}
-          />
-          <Route path="configuration/:resource" element={<RuleEngineResourcePage />} />
+        <Route
+          path="configuration"
+          element={<Navigate to="/dashboard/configuration/cargo-types" replace />}
+        />
+        <Route
+          path="configuration/:resource"
+          element={
+            <PermissionRoute
+              allow={ruleEngineSlugs.some((slug) =>
+                canAccessRuleEngineResource(user, slug, "view"),
+              )}
+            >
+              <RuleEngineResourcePage />
+            </PermissionRoute>
+          }
+        />
 
-          <Route
-            path="rules"
-            element={<Navigate to="/dashboard/rules/priority-rules" replace />}
-          />
-          <Route path="rules/:resource" element={<RuleEngineResourcePage />} />
+        <Route
+          path="rules"
+          element={<Navigate to="/dashboard/rules/priority-rules" replace />}
+        />
+        <Route
+          path="rules/:resource"
+          element={
+            <PermissionRoute
+              allow={ruleEngineSlugs.some((slug) =>
+                canAccessRuleEngineResource(user, slug, "view"),
+              )}
+            >
+              <RuleEngineResourcePage />
+            </PermissionRoute>
+          }
+        />
 
-          <Route
-            path="rule-engine"
-            element={<Navigate to="/dashboard/configuration/cargo-types" replace />}
-          />
-          <Route path="rule-engine/:resource" element={<RuleEngineLegacyRedirect />} />
+        <Route
+          path="rule-engine"
+          element={<Navigate to="/dashboard/configuration/cargo-types" replace />}
+        />
+        <Route path="rule-engine/:resource" element={<RuleEngineLegacyRedirect />} />
 
-          <Route path="user1" element={<DemoUser1Page />} />
-          <Route path="user2" element={<DemoUser2Page />} />
+        <Route path="user1" element={<DemoUser1Page />} />
+        <Route path="user2" element={<DemoUser2Page />} />
 
-          <Route
-            path="org-structure"
-            element={<Navigate to="/dashboard/user-management" replace />}
-          />
-          <Route
-            path="org-structure/*"
-            element={<Navigate to="/dashboard/user-management" replace />}
-          />
-        </Route>
+        <Route
+          path="org-structure"
+          element={<Navigate to="/dashboard/user-management" replace />}
+        />
+        <Route
+          path="org-structure/*"
+          element={<Navigate to="/dashboard/user-management" replace />}
+        />
+      </Route>
 
-        <Route path="*" element={<Navigate to="/dashboard/overview" replace />} />
+      <Route path="*" element={<Navigate to="/dashboard/overview" replace />} />
     </Routes>
   );
 };
diff --git a/apps/edr-freight-web/backoffice/src/auth/api.ts b/apps/edr-freight-web/backoffice/src/auth/api.ts
index 8c5b11b54..f72e72949 100644
--- a/apps/edr-freight-web/backoffice/src/auth/api.ts
+++ b/apps/edr-freight-web/backoffice/src/auth/api.ts
@@ -18,6 +18,6 @@ export const verifyMfaRequest = async (payload: {
 };
 
 export const getMeRequest = async () => {
-  const response = await api.get<AuthUser>("/auth/me");
+  const response = await api.get<AuthUser>("/me");
   return response.data;
 };
diff --git a/apps/edr-freight-web/backoffice/src/auth/types.ts b/apps/edr-freight-web/backoffice/src/auth/types.ts
index 2d4ecd536..fdff357bb 100644
--- a/apps/edr-freight-web/backoffice/src/auth/types.ts
+++ b/apps/edr-freight-web/backoffice/src/auth/types.ts
@@ -39,6 +39,9 @@ export interface AuthUser {
   name?: LocaleText;
   roles?: AuthRole[];
   permissions?: AuthPermission[];
+  /** Flat keys from GET /api/me (roles + position permissions). */
+  permissionKeys?: string[];
+  isSuperAdmin?: boolean;
   employee?: AuthEmployeeRecord[];
   hasSetPassword?: boolean;
   status?: string;
diff --git a/apps/edr-freight-web/backoffice/src/components/bookings/ApprovalStepsCard.tsx b/apps/edr-freight-web/backoffice/src/components/bookings/ApprovalStepsCard.tsx
index 64cca7db3..fcffe97d5 100644
--- a/apps/edr-freight-web/backoffice/src/components/bookings/ApprovalStepsCard.tsx
+++ b/apps/edr-freight-web/backoffice/src/components/bookings/ApprovalStepsCard.tsx
@@ -2,7 +2,9 @@ import { useMemo } from "react";
 import { ShieldCheck } from "lucide-react";
 
 import type { BookingApprovalStep, BookingDetail } from "@/types/booking";
+import { formatApprovalProgress } from "@/features/bookings/approval-progress";
 import { getNextPendingApprovalStep } from "@/features/bookings/booking-actions.config";
+import { bookingGlass, bookingSurface } from "./booking-ui.styles";
 import { Badge } from "@edr/ui-common";
 import { cn } from "@/lib/utils";
 
@@ -21,31 +23,32 @@ export function ApprovalStepsCard({ booking }: ApprovalStepsCardProps) {
   );
 
   const nextPending = getNextPendingApprovalStep(steps);
+  const summary = formatApprovalProgress(booking.status, steps);
 
   return (
-    <div className="overflow-hidden rounded-xl border border-amber-200/80 bg-gradient-to-b from-amber-50/40 to-card shadow-sm dark:from-amber-950/20">
-      <div className="flex items-center gap-3 border-b border-amber-200/50 bg-amber-50/50 px-5 py-4 dark:bg-amber-950/30">
-        <div className="flex size-9 items-center justify-center rounded-lg bg-amber-500/15 text-amber-800 dark:text-amber-300">
-          <ShieldCheck className="size-4" />
+    <div className={cn(bookingSurface.sectionCard, bookingGlass.activeTab)}>
+      <div className={bookingSurface.sectionHeader}>
+        <div className={bookingSurface.sectionIcon}>
+          <ShieldCheck className="size-4" strokeWidth={1.75} />
         </div>
         <div>
           <h2 className="text-sm font-semibold text-foreground">
             Approval chain
           </h2>
           <p className="text-xs text-muted-foreground">
-            Next:{" "}
-            {nextPending
-              ? `${nextPending.requiredRole} · step ${nextPending.stepOrder}`
-              : steps.length
-                ? "All steps complete"
-                : "Accept submission to begin"}
+            {summary.detail ||
+              (nextPending
+                ? `Next: ${nextPending.requiredRole} · step ${nextPending.stepOrder}`
+                : steps.length
+                  ? "All steps complete"
+                  : "Accept submission to begin")}
           </p>
         </div>
       </div>
 
       <div className="px-5 py-5">
         {steps.length === 0 ? (
-          <p className="rounded-lg border border-dashed border-border bg-muted/20 px-4 py-6 text-center text-sm text-muted-foreground">
+          <p className="rounded-lg border border-dashed border-border/60 bg-muted/10 px-4 py-6 text-center text-sm text-muted-foreground backdrop-blur-sm">
             Use <strong className="font-semibold text-foreground">Accept for approval</strong>{" "}
             in staff actions to instantiate steps.
           </p>
@@ -74,24 +77,31 @@ function StepRow({
 }) {
   const statusStyles =
     step.status === "APPROVED"
-      ? "bg-emerald-500/15 text-emerald-800 dark:text-emerald-300"
+      ? "border-emerald-500/25 bg-emerald-500/10 text-black"
       : step.status === "REJECTED"
-        ? "bg-red-500/15 text-red-800 dark:text-red-300"
+        ? "bg-red-500/10 text-red-800 dark:text-red-300"
         : isNext
-          ? "bg-amber-500/15 text-amber-800 dark:text-amber-300"
-          : "bg-muted text-muted-foreground";
+          ? "border-emerald-500/25 bg-emerald-500/10 text-black"
+          : "bg-muted/40 text-muted-foreground";
 
   return (
     <li
       className={cn(
-        "flex items-center justify-between gap-3 rounded-lg border px-4 py-3 transition-colors",
+        "flex items-center justify-between gap-3 rounded-lg border px-4 py-3 transition-colors backdrop-blur-sm",
         isNext
-          ? "border-primary/30 bg-primary/[0.03] shadow-sm"
-          : "border-border/60 bg-card",
+          ? bookingGlass.activeTab
+          : "border-border/50 bg-card/60",
       )}
     >
       <div className="flex min-w-0 items-center gap-3">
-        <span className="flex size-8 shrink-0 items-center justify-center rounded-lg bg-muted text-xs font-bold text-muted-foreground">
+        <span
+          className={cn(
+            "flex size-8 shrink-0 items-center justify-center rounded-lg text-xs font-bold",
+            isNext
+              ? cn(bookingGlass.iconWellGreen, "text-black")
+              : "bg-muted/40 text-muted-foreground",
+          )}
+        >
           {step.stepOrder}
         </span>
         <div className="min-w-0">
@@ -107,7 +117,7 @@ function StepRow({
       </div>
       <Badge
         variant="outline"
-        className={cn("shrink-0 text-[9px] uppercase", statusStyles)}
+        className={cn("shrink-0 border text-[9px] uppercase", statusStyles)}
       >
         {step.status}
       </Badge>
diff --git a/apps/edr-freight-web/backoffice/src/components/bookings/BookingActionsMenu.tsx b/apps/edr-freight-web/backoffice/src/components/bookings/BookingActionsMenu.tsx
index 29b4e9b19..e4e1d8db9 100644
--- a/apps/edr-freight-web/backoffice/src/components/bookings/BookingActionsMenu.tsx
+++ b/apps/edr-freight-web/backoffice/src/components/bookings/BookingActionsMenu.tsx
@@ -4,12 +4,14 @@ import {
   ExternalLink,
   Loader2,
   MoreHorizontal,
-  Upload,
 } from "lucide-react";
 
 import { BookingConfirmDialog } from "./BookingConfirmDialog";
 import { useBookingActionDialog } from "./useBookingActionDialog";
+import { useAuth } from "@/auth/useAuth";
 import {
+  getNextPendingApprovalStep,
+  isContractNavAction,
   listRowHasActions,
   type BookingActionContext,
 } from "@/features/bookings/booking-actions.config";
@@ -30,18 +32,23 @@ interface BookingActionsMenuProps {
   /** Compact table cell vs. larger detail toolbar */
   variant?: "table" | "toolbar";
   className?: string;
+  /** Suppresses table row navigation after menu/dialog close (click-through). */
+  onSuppressRowClick?: () => void;
 }
 
 export function BookingActionsMenu({
   row,
   variant = "table",
   className,
+  onSuppressRowClick,
 }: BookingActionsMenuProps) {
   const navigate = useNavigate();
+  const { user } = useAuth();
   const context: BookingActionContext = {
     status: row.status,
     paymentCurrency: row.paymentCurrency,
     reference: row.reference,
+    approvalSteps: row.approvalSteps,
   };
 
   const flow = useBookingActionDialog(row.id, context);
@@ -50,9 +57,7 @@ export function BookingActionsMenu({
   const goToContract = () =>
     navigate(`/dashboard/booking-requests/${row.id}/contract`);
 
-  const showUsdPaymentHint =
-    row.status === "FULLY_EXECUTED" && row.paymentCurrency === "USD";
-  const hasMenu = listRowHasActions(row) || showUsdPaymentHint;
+  const hasMenu = listRowHasActions(row, user);
 
   const primary = actions.find((a) => a.primary) ?? actions[0];
 
@@ -73,8 +78,9 @@ export function BookingActionsMenu({
   return (
     <>
       <div
+        data-stop-row-click
         className={cn(
-          "flex items-center justify-end gap-1",
+          "flex w-full min-h-[2.5rem] items-center justify-end gap-1",
           variant === "table" && "opacity-80 transition-opacity group-hover/tr:opacity-100",
           className,
         )}
@@ -87,7 +93,7 @@ export function BookingActionsMenu({
             className="hidden h-8 gap-1.5 px-2.5 shadow-sm lg:inline-flex"
             disabled={mutations.isPending}
             onClick={() =>
-              primary.id === "viewContract"
+              isContractNavAction(primary.id)
                 ? goToContract()
                 : flow.openAction(primary)
             }
@@ -119,7 +125,7 @@ export function BookingActionsMenu({
                   )}
                   disabled={mutations.isPending}
                   onClick={() =>
-                    action.id === "viewContract"
+                    isContractNavAction(action.id)
                       ? goToContract()
                       : flow.openAction(action)
                   }
@@ -164,36 +170,29 @@ export function BookingActionsMenu({
                     "gap-2 cursor-pointer",
                     action.variant === "destructive" && "text-red-700 focus:text-red-700",
                   )}
-                  onClick={() =>
-                    action.id === "viewContract"
-                      ? goToContract()
-                      : flow.openAction(action)
-                  }
+                  onSelect={(event) => {
+                    event.preventDefault();
+                    onSuppressRowClick?.();
+                    if (isContractNavAction(action.id)) {
+                      goToContract();
+                    } else {
+                      flow.openAction(action);
+                    }
+                  }}
                 >
                   <Icon className="size-4 opacity-70" />
                   <span>{action.label}</span>
                 </DropdownMenuItem>
               );
             })}
-            {showUsdPaymentHint && (
-              <DropdownMenuItem
-                className="gap-2 cursor-pointer"
-                onClick={() =>
-                  navigate(`/dashboard/booking-requests/${row.id}`)
-                }
-              >
-                <Upload className="size-4 opacity-70" />
-                Upload payment proof…
-              </DropdownMenuItem>
-            )}
-            {(actions.length > 0 || showUsdPaymentHint) && (
-              <DropdownMenuSeparator />
-            )}
+            {actions.length > 0 && <DropdownMenuSeparator />}
             <DropdownMenuItem
               className="gap-2 cursor-pointer"
-              onClick={() =>
-                navigate(`/dashboard/booking-requests/${row.id}`)
-              }
+              onSelect={(event) => {
+                event.preventDefault();
+                onSuppressRowClick?.();
+                navigate(`/dashboard/booking-requests/${row.id}`);
+              }}
             >
               <ExternalLink className="size-4 opacity-70" />
               Open full details
@@ -205,12 +204,20 @@ export function BookingActionsMenu({
 
       <BookingConfirmDialog
         open={flow.dialogOpen}
-        onOpenChange={flow.setDialogOpen}
+        onOpenChange={(open) => {
+          if (!open) onSuppressRowClick?.();
+          flow.setDialogOpen(open);
+        }}
         action={pendingAction}
         reference={flow.mergedContext.reference}
         inputValue={flow.inputValue}
         onInputChange={flow.setInputValue}
-        onConfirm={flow.runAction}
+        selectedFile={flow.selectedFile}
+        onFileChange={flow.setSelectedFile}
+        onConfirm={() => {
+          onSuppressRowClick?.();
+          flow.runAction();
+        }}
         isPending={mutations.isPending || flow.detailLoading}
         confirmDisabled={flow.confirmDisabled}
         extra={
@@ -220,10 +227,10 @@ export function BookingActionsMenu({
               Loading approval steps…
             </p>
           ) : pendingAction?.id === "approve" &&
-            !flow.mergedContext.approvalSteps?.length ? (
+            !getNextPendingApprovalStep(flow.mergedContext.approvalSteps) ? (
             <p className="rounded-lg border border-amber-200/80 bg-amber-50/50 px-3 py-2 text-sm text-amber-900 dark:bg-amber-950/30 dark:text-amber-200">
-              No pending approval step found. Accept the submission on the detail
-              page first.
+              No pending approval step. Refresh the page after staff accept, or
+              reject the booking.
             </p>
           ) : null
         }
diff --git a/apps/edr-freight-web/backoffice/src/components/bookings/BookingActionsToolbar.tsx b/apps/edr-freight-web/backoffice/src/components/bookings/BookingActionsToolbar.tsx
index 8c0b123d5..006c57e11 100644
--- a/apps/edr-freight-web/backoffice/src/components/bookings/BookingActionsToolbar.tsx
+++ b/apps/edr-freight-web/backoffice/src/components/bookings/BookingActionsToolbar.tsx
@@ -1,5 +1,4 @@
-import { useRef } from "react";
-import { Download, Upload, Zap } from "lucide-react";
+import { Download, Zap } from "lucide-react";
 
 import type { BookingDetail } from "@/types/booking";
 import { BookingActionsMenu } from "./BookingActionsMenu";
@@ -7,6 +6,7 @@ import { bookingSurface } from "./booking-ui.styles";
 import { toBookingListRow } from "@/features/bookings/mapBookingListRow";
 import type { useBookingMutations } from "@/hooks/bookings/useBookings";
 import { Button } from "@edr/ui-common";
+import { cn } from "@/lib/utils";
 
 type Mutations = ReturnType<typeof useBookingMutations>;
 
@@ -15,15 +15,13 @@ interface BookingActionsToolbarProps {
   mutations: Mutations;
 }
 
-/** Detail-page actions: primary toolbar + payment uploads + downloads. */
+/** Detail-page actions: primary toolbar + downloads. */
 export function BookingActionsToolbar({
   booking,
   mutations,
 }: BookingActionsToolbarProps) {
-  const fileRef = useRef<HTMLInputElement>(null);
   const row = toBookingListRow(booking);
-  const { status, paymentCurrency } = booking;
-  const pending = mutations.isPending;
+  const { status } = booking;
 
   const downloadBlob = async (fn: () => Promise<Blob>, filename: string) => {
     const blob = await fn();
@@ -47,7 +45,7 @@ export function BookingActionsToolbar({
     return (
       <PanelShell title="Awaiting customer" description="No staff actions until resubmit.">
         {booking.latestChangeRequestNote && (
-          <p className="rounded-lg border bg-muted/30 p-3 text-sm leading-relaxed">
+          <p className="rounded-lg border border-border/50 bg-muted/15 p-3 text-sm leading-relaxed backdrop-blur-sm">
             {booking.latestChangeRequestNote}
           </p>
         )}
@@ -74,50 +72,11 @@ export function BookingActionsToolbar({
         <BookingActionsMenu row={row} variant="toolbar" />
       </PanelShell>
 
-      {status === "FULLY_EXECUTED" && paymentCurrency === "USD" && (
-        <PanelShell title="Payment (USD)" description="Upload proof of payment.">
-          <input
-            ref={fileRef}
-            type="file"
-            className="hidden"
-            accept=".pdf,.png,.jpg,.jpeg"
-            onChange={(e) => {
-              const file = e.target.files?.[0];
-              if (file) mutations.submitPaymentProof.mutate(file);
-            }}
-          />
-          <div className="flex flex-wrap gap-2">
-            <Button
-              variant="outline"
-              disabled={pending}
-              className="gap-2"
-              onClick={() => fileRef.current?.click()}
-            >
-              <Upload className="size-4" />
-              Upload payment proof
-            </Button>
-            <Button
-              variant="outline"
-              className="gap-2"
-              onClick={() =>
-                downloadBlob(
-                  () => mutations.downloadPaymentLetter(),
-                  `payment-letter-${booking.reference}.txt`,
-                )
-              }
-            >
-              <Download className="size-4" />
-              Request letter
-            </Button>
-          </div>
-        </PanelShell>
-      )}
-
       {status === "CONTRACT_READY" && (
         <PanelShell title="Documents" description="Download generated contract.">
           <Button
             variant="outline"
-            className="gap-2"
+            className="gap-2 border-border/60 bg-background/60 backdrop-blur-sm hover:bg-background/80"
             onClick={() =>
               downloadBlob(
                 () => mutations.downloadContract(),
@@ -146,16 +105,10 @@ function PanelShell({
   muted?: boolean;
 }) {
   return (
-    <div
-      className={
-        muted
-          ? bookingSurface.sectionCard
-          : `${bookingSurface.sectionCard} ring-1 ring-primary/10`
-      }
-    >
+    <div className={cn(bookingSurface.sectionCard, !muted && "ring-0")}>
       <div className={bookingSurface.sectionHeader}>
-        <div className="flex size-9 items-center justify-center rounded-lg bg-primary/10 text-primary">
-          <Zap className="size-4" />
+        <div className={bookingSurface.sectionIcon}>
+          <Zap className="size-4" strokeWidth={1.75} />
         </div>
         <div>
           <h2 className="text-sm font-semibold text-foreground">{title}</h2>
diff --git a/apps/edr-freight-web/backoffice/src/components/bookings/BookingApprovalProgressCell.tsx b/apps/edr-freight-web/backoffice/src/components/bookings/BookingApprovalProgressCell.tsx
new file mode 100644
index 000000000..69d01692b
--- /dev/null
+++ b/apps/edr-freight-web/backoffice/src/components/bookings/BookingApprovalProgressCell.tsx
@@ -0,0 +1,29 @@
+import { formatApprovalProgress } from "@/features/bookings/approval-progress";
+import type { BookingListRow } from "@/types/booking";
+import { cn } from "@/lib/utils";
+
+interface BookingApprovalProgressCellProps {
+  row: BookingListRow;
+}
+
+export function BookingApprovalProgressCell({ row }: BookingApprovalProgressCellProps) {
+  const summary = formatApprovalProgress(row.status, row.approvalSteps);
+
+  return (
+    <div className="min-w-[8.5rem] py-1">
+      <p
+        className={cn(
+          "text-sm font-semibold",
+          summary.complete ? "text-emerald-700 dark:text-emerald-400" : "text-foreground",
+        )}
+      >
+        {summary.label}
+      </p>
+      {summary.detail ? (
+        <p className="mt-0.5 line-clamp-2 text-[11px] leading-snug text-muted-foreground">
+          {summary.detail}
+        </p>
+      ) : null}
+    </div>
+  );
+}
diff --git a/apps/edr-freight-web/backoffice/src/components/bookings/BookingConfirmDialog.tsx b/apps/edr-freight-web/backoffice/src/components/bookings/BookingConfirmDialog.tsx
index 183995a65..190fe4475 100644
--- a/apps/edr-freight-web/backoffice/src/components/bookings/BookingConfirmDialog.tsx
+++ b/apps/edr-freight-web/backoffice/src/components/bookings/BookingConfirmDialog.tsx
@@ -20,6 +20,8 @@ interface BookingConfirmDialogProps {
   reference?: string;
   inputValue: string;
   onInputChange: (value: string) => void;
+  selectedFile?: File | null;
+  onFileChange?: (file: File | null) => void;
   onConfirm: () => void;
   isPending: boolean;
   confirmDisabled?: boolean;
@@ -33,6 +35,8 @@ export function BookingConfirmDialog({
   reference,
   inputValue,
   onInputChange,
+  selectedFile = null,
+  onFileChange,
   onConfirm,
   isPending,
   confirmDisabled = false,
@@ -41,13 +45,25 @@ export function BookingConfirmDialog({
   if (!action || !action.confirmTitle) return null;
 
   const Icon = action.icon;
-  const needsInput = Boolean(action.input);
-  const inputMissing = needsInput && !inputValue.trim();
+  const needsTextInput =
+    action.input === "note" || action.input === "reason";
+  const needsFileInput = action.input === "file";
+  const inputMissing =
+    (needsTextInput && !inputValue.trim()) ||
+    (needsFileInput && !selectedFile);
   const isDestructive = action.variant === "destructive";
 
+  const preventClickThrough = (event: React.MouseEvent) => {
+    event.preventDefault();
+  };
+
   return (
     <Dialog open={open} onOpenChange={onOpenChange}>
-      <DialogContent className="gap-0 overflow-hidden p-0 sm:max-w-md">
+      <DialogContent
+        className="gap-0 overflow-hidden p-0 sm:max-w-md"
+        showCloseButton={false}
+        onCloseAutoFocus={(event) => event.preventDefault()}
+      >
         <div
           className={cn(
             "border-b px-6 py-5",
@@ -86,7 +102,7 @@ export function BookingConfirmDialog({
         </div>
 
         <div className="space-y-4 px-6 py-5">
-          {needsInput && (
+          {needsTextInput && (
             <div className="space-y-2">
               <label className="text-xs font-semibold uppercase tracking-wider text-muted-foreground">
                 {action.inputLabel}
@@ -101,6 +117,27 @@ export function BookingConfirmDialog({
               />
             </div>
           )}
+          {needsFileInput && (
+            <div className="space-y-2">
+              <label className="text-xs font-semibold uppercase tracking-wider text-muted-foreground">
+                {action.inputLabel ?? "Bank slip file"}
+                <span className="text-red-600"> *</span>
+              </label>
+              <input
+                type="file"
+                accept=".pdf,.png,.jpg,.jpeg"
+                className="block w-full text-sm text-muted-foreground file:mr-3 file:rounded-md file:border-0 file:bg-primary file:px-3 file:py-2 file:text-xs file:font-semibold file:text-primary-foreground"
+                onChange={(e) =>
+                  onFileChange?.(e.target.files?.[0] ?? null)
+                }
+              />
+              {selectedFile && (
+                <p className="text-xs text-muted-foreground">
+                  Selected: {selectedFile.name}
+                </p>
+              )}
+            </div>
+          )}
           {extra}
         </div>
 
@@ -109,6 +146,7 @@ export function BookingConfirmDialog({
             type="button"
             variant="outline"
             disabled={isPending}
+            onMouseDown={preventClickThrough}
             onClick={() => onOpenChange(false)}
           >
             Cancel
@@ -118,6 +156,7 @@ export function BookingConfirmDialog({
             variant={isDestructive ? "destructive" : "default"}
             disabled={isPending || inputMissing || confirmDisabled}
             className="min-w-[7rem] gap-2"
+            onMouseDown={preventClickThrough}
             onClick={onConfirm}
           >
             {isPending ? (
diff --git a/apps/edr-freight-web/backoffice/src/components/bookings/BookingPricingSummary.tsx b/apps/edr-freight-web/backoffice/src/components/bookings/BookingPricingSummary.tsx
index b6af2b0b4..ea6042d5a 100644
--- a/apps/edr-freight-web/backoffice/src/components/bookings/BookingPricingSummary.tsx
+++ b/apps/edr-freight-web/backoffice/src/components/bookings/BookingPricingSummary.tsx
@@ -2,7 +2,7 @@ import { Banknote, Receipt } from "lucide-react";
 
 import type { BookingDetail } from "@/types/booking";
 import { Separator } from "@edr/ui-common";
-import { bookingSurface } from "./booking-ui.styles";
+import { bookingGlass, bookingSurface } from "./booking-ui.styles";
 
 export function BookingPricingSummary({ booking }: { booking: BookingDetail }) {
   const amount = Number(booking.totalAmount);
@@ -11,8 +11,8 @@ export function BookingPricingSummary({ booking }: { booking: BookingDetail }) {
   return (
     <div className={bookingSurface.sectionCard}>
       <div className={bookingSurface.sectionHeader}>
-        <div className="flex size-9 items-center justify-center rounded-lg bg-emerald-500/10 text-emerald-700 dark:text-emerald-400">
-          <Banknote className="size-4" />
+        <div className={bookingSurface.sectionIcon}>
+          <Banknote className="size-4" strokeWidth={1.75} />
         </div>
         <div>
           <h2 className="text-sm font-semibold text-foreground">
@@ -22,11 +22,11 @@ export function BookingPricingSummary({ booking }: { booking: BookingDetail }) {
         </div>
       </div>
       <div className="space-y-4 px-5 py-5">
-        <div className="rounded-xl border border-primary/15 bg-gradient-to-br from-primary/[0.06] to-transparent p-4">
-          <p className="text-[10px] font-bold uppercase tracking-wider text-muted-foreground">
+        <div className={bookingSurface.valueCard}>
+          <p className="text-[10px] font-semibold uppercase tracking-wider text-muted-foreground">
             Total amount
           </p>
-          <p className="mt-1 font-mono text-2xl font-bold tracking-tight text-foreground">
+          <p className="mt-1 font-mono text-2xl font-semibold tabular-nums tracking-tight text-foreground">
             {booking.paymentCurrency}{" "}
             {amount.toLocaleString(undefined, { minimumFractionDigits: 2 })}
           </p>
@@ -35,8 +35,8 @@ export function BookingPricingSummary({ booking }: { booking: BookingDetail }) {
         {booking.pnrCode && <Row label="PNR code" value={booking.pnrCode} mono />}
         {modifiers.length > 0 && (
           <>
-            <Separator />
-            <p className="flex items-center gap-2 text-[10px] font-bold uppercase tracking-wider text-muted-foreground">
+            <Separator className="opacity-50" />
+            <p className="flex items-center gap-2 text-[10px] font-semibold uppercase tracking-wider text-muted-foreground">
               <Receipt className="size-3" />
               Surcharges applied
             </p>
@@ -44,7 +44,7 @@ export function BookingPricingSummary({ booking }: { booking: BookingDetail }) {
               {modifiers.map((m) => (
                 <li
                   key={m.id}
-                  className="flex justify-between rounded-lg border border-border/60 bg-muted/20 px-3 py-2 text-sm"
+                  className="flex justify-between rounded-lg border border-border/50 bg-muted/15 px-3 py-2 text-sm backdrop-blur-sm"
                 >
                   <span className="text-muted-foreground">Modifier</span>
                   <span className="font-mono font-semibold tabular-nums">
@@ -70,7 +70,7 @@ function Row({
   mono?: boolean;
 }) {
   return (
-    <div className="flex items-center justify-between gap-2 text-sm">
+    <div className="flex items-center justify-between gap-2 rounded-lg border border-border/40 bg-muted/10 px-3 py-2.5 text-sm backdrop-blur-sm">
       <span className="text-muted-foreground">{label}</span>
       <span
         className={
diff --git a/apps/edr-freight-web/backoffice/src/components/bookings/BookingStatGrid.tsx b/apps/edr-freight-web/backoffice/src/components/bookings/BookingStatGrid.tsx
index cc02413bd..a216e927d 100644
--- a/apps/edr-freight-web/backoffice/src/components/bookings/BookingStatGrid.tsx
+++ b/apps/edr-freight-web/backoffice/src/components/bookings/BookingStatGrid.tsx
@@ -1,4 +1,5 @@
 import type { LucideIcon } from "lucide-react";
+import { bookingGlass } from "./booking-ui.styles";
 import { cn } from "@/lib/utils";
 
 export interface StatItem {
@@ -9,43 +10,49 @@ export interface StatItem {
   accent?: "default" | "amber" | "emerald" | "rose";
 }
 
-const accentStyles = {
-  default: "bg-primary/10 text-primary",
-  amber: "bg-amber-500/10 text-amber-700 dark:text-amber-400",
-  emerald: "bg-emerald-500/10 text-emerald-700 dark:text-emerald-400",
-  rose: "bg-rose-500/10 text-rose-700 dark:text-rose-400",
+const iconAccentStyles = {
+  default: "text-foreground/70",
+  amber: "text-amber-600 dark:text-amber-400",
+  emerald: "text-emerald-600 dark:text-emerald-400",
+  rose: "text-rose-600 dark:text-rose-400",
 };
 
 export function BookingStatGrid({ items }: { items: StatItem[] }) {
   return (
-    <div className="grid gap-4 sm:grid-cols-2 xl:grid-cols-4">
+    <div className="grid gap-3 sm:grid-cols-2 xl:grid-cols-4">
       {items.map((item) => {
         const Icon = item.icon;
         const accent = item.accent ?? "default";
         return (
           <div
             key={item.label}
-            className="group relative overflow-hidden rounded-xl border border-border bg-card p-5 shadow-sm transition-all duration-200 hover:border-primary/20 hover:shadow-md"
+            className={cn(
+              "group relative overflow-hidden rounded-xl p-5 transition-all duration-200 hover:shadow-md",
+              bookingGlass.card,
+            )}
           >
             <div className="flex items-start justify-between gap-3">
               <div className="min-w-0 flex-1">
-                <p className="text-xs font-semibold uppercase tracking-wider text-muted-foreground">
+                <p className="text-[11px] font-semibold uppercase tracking-wider text-muted-foreground">
                   {item.label}
                 </p>
-                <p className="mt-2 text-3xl font-bold tabular-nums tracking-tight text-foreground">
+                <p className="mt-2 text-3xl font-semibold tabular-nums tracking-tight text-foreground">
                   {item.value}
                 </p>
                 {item.hint && (
-                  <p className="mt-1 text-xs text-muted-foreground">{item.hint}</p>
+                  <p className="mt-1 text-xs leading-relaxed text-muted-foreground">
+                    {item.hint}
+                  </p>
                 )}
               </div>
               <div
                 className={cn(
-                  "flex size-11 shrink-0 items-center justify-center rounded-xl transition-transform duration-200 group-hover:scale-105",
-                  accentStyles[accent],
+                  "flex size-10 shrink-0 items-center justify-center rounded-xl transition-transform duration-200 group-hover:scale-[1.02]",
+                  bookingGlass.iconWellGreen,
+                  iconAccentStyles[accent],
                 )}
               >
-                <Icon className="size-5" strokeWidth={2} />
+                <Icon className="size-[18px]" strokeWidth={1.75} />
               </div>
             </div>
           </div>
diff --git a/apps/edr-freight-web/backoffice/src/components/bookings/BookingStatusTabs.tsx b/apps/edr-freight-web/backoffice/src/components/bookings/BookingStatusTabs.tsx
index 86c7739fc..bbbf373bc 100644
--- a/apps/edr-freight-web/backoffice/src/components/bookings/BookingStatusTabs.tsx
+++ b/apps/edr-freight-web/backoffice/src/components/bookings/BookingStatusTabs.tsx
@@ -1,27 +1,34 @@
 import {
+  CheckCircle,
   ClipboardCheck,
   FileSignature,
-  FileText,
   Inbox,
   LayoutGrid,
-  ShieldCheck,
+  Train,
+  Wallet,
+  XCircle,
 } from "lucide-react";
 
 import {
   BOOKING_LIST_TABS,
   type BookingStatusTabKey,
 } from "@/features/bookings/booking-status.config";
+import { bookingGlass } from "./booking-ui.styles";
 import { cn } from "@/lib/utils";
 
 const TAB_ICONS: Record<BookingStatusTabKey, React.ReactNode> = {
-  all: <LayoutGrid className="size-4" />,
-  SUBMITTED: <Inbox className="size-4" />,
-  PENDING_APPROVAL: <ClipboardCheck className="size-4" />,
-  APPROVED_PENDING_SIGNATURE: <FileSignature className="size-4" />,
-  SIGNED_CUSTOMER: <FileText className="size-4" />,
-  PAYMENT_VERIFICATION_IN_PROGRESS: <ShieldCheck className="size-4" />,
+  all: <LayoutGrid className="size-3.5" strokeWidth={1.75} />,
+  intake: <Inbox className="size-3.5" strokeWidth={1.75} />,
+  in_approval: <ClipboardCheck className="size-3.5" strokeWidth={1.75} />,
+  approved_contract: <FileSignature className="size-3.5" strokeWidth={1.75} />,
+  payment: <Wallet className="size-3.5" strokeWidth={1.75} />,
+  operations: <Train className="size-3.5" strokeWidth={1.75} />,
+  completed: <CheckCircle className="size-3.5" strokeWidth={1.75} />,
+  closed: <XCircle className="size-3.5" strokeWidth={1.75} />,
 };
 
+const activeTabText = "text-black";
+
 interface BookingStatusTabsProps {
   active: BookingStatusTabKey;
   onChange: (tab: BookingStatusTabKey) => void;
@@ -34,9 +41,9 @@ export function BookingStatusTabs({
   counts,
 }: BookingStatusTabsProps) {
   return (
-    <div className="rounded-xl border border-border bg-muted/30 p-1.5">
+    <div className={bookingGlass.tabRail}>
       <div
-        className="flex gap-1 overflow-x-auto pb-0.5 scrollbar-thin"
+        className="flex flex-nowrap gap-1.5 overflow-x-auto [scrollbar-width:none] [-ms-overflow-style:none] [&::-webkit-scrollbar]:hidden"
         role="tablist"
         aria-label="Booking status filters"
       >
@@ -51,29 +58,38 @@ export function BookingStatusTabs({
               aria-selected={isActive}
               onClick={() => onChange(tab.key)}
               className={cn(
-                "flex min-w-[7.5rem] shrink-0 flex-col items-start gap-0.5 rounded-lg px-3.5 py-2.5 text-left transition-all duration-200",
+                "flex min-w-[8rem] shrink-0 flex-col items-start gap-0.5 rounded-lg px-3 py-2.5 text-left transition-all duration-200",
                 isActive
-                  ? "bg-background text-foreground shadow-sm ring-1 ring-border/80"
-                  : "text-muted-foreground hover:bg-background/60 hover:text-foreground",
+                  ? bookingGlass.activeTab
+                  : "text-muted-foreground hover:bg-emerald-500/5 hover:text-foreground",
               )}
             >
               <span className="flex w-full items-center justify-between gap-2">
                 <span
                   className={cn(
-                    "flex items-center gap-2 text-sm font-semibold",
-                    isActive && "text-primary",
+                    "flex items-center gap-2 text-sm font-medium",
+                    isActive ? activeTabText : "text-muted-foreground",
                   )}
                 >
-                  {TAB_ICONS[tab.key]}
-                  {tab.label}
+                  <span
+                    className={cn(
+                      "flex size-7 shrink-0 items-center justify-center rounded-md",
+                      isActive
+                        ? cn(bookingGlass.iconWellGreen, "text-black")
+                        : "border border-transparent bg-muted/30",
+                    )}
+                  >
+                    {TAB_ICONS[tab.key]}
+                  </span>
+                  <span className="whitespace-nowrap">{tab.label}</span>
                 </span>
                 {count !== undefined && count > 0 && (
                   <span
                     className={cn(
-                      "rounded-full px-2 py-0.5 text-[10px] font-bold tabular-nums",
+                      "rounded-full px-2 py-0.5 text-[10px] font-semibold tabular-nums",
                       isActive
-                        ? "bg-primary/15 text-primary"
-                        : "bg-muted text-muted-foreground",
+                        ? cn("bg-emerald-500/15", activeTabText)
+                        : "bg-muted/50 text-muted-foreground",
                     )}
                   >
                     {count}
diff --git a/apps/edr-freight-web/backoffice/src/components/bookings/BookingTableEmpty.tsx b/apps/edr-freight-web/backoffice/src/components/bookings/BookingTableEmpty.tsx
index 84de06dcb..383871176 100644
--- a/apps/edr-freight-web/backoffice/src/components/bookings/BookingTableEmpty.tsx
+++ b/apps/edr-freight-web/backoffice/src/components/bookings/BookingTableEmpty.tsx
@@ -1,6 +1,7 @@
 import { Package, Search } from "lucide-react";
 import { Button } from "@edr/ui-common";
-import { bookingSurface } from "./booking-ui.styles";
+import { bookingGlass, bookingSurface } from "./booking-ui.styles";
+import { cn } from "@/lib/utils";
 
 interface BookingTableEmptyProps {
   isError?: boolean;
@@ -15,7 +16,12 @@ export function BookingTableEmpty({
 }: BookingTableEmptyProps) {
   return (
     <div className={bookingSurface.emptyState}>
-      <div className="flex size-14 items-center justify-center rounded-2xl bg-muted text-muted-foreground">
+      <div
+        className={cn(
+          "flex size-14 items-center justify-center rounded-2xl text-muted-foreground",
+          bookingGlass.iconWellGreen,
+        )}
+      >
         {hasSearch ? <Search className="size-6" /> : <Package className="size-6" />}
       </div>
       <div className="max-w-sm space-y-1">
diff --git a/apps/edr-freight-web/backoffice/src/components/bookings/BookingWorkflowStepper.tsx b/apps/edr-freight-web/backoffice/src/components/bookings/BookingWorkflowStepper.tsx
index fa68c1d67..77a4cf659 100644
--- a/apps/edr-freight-web/backoffice/src/components/bookings/BookingWorkflowStepper.tsx
+++ b/apps/edr-freight-web/backoffice/src/components/bookings/BookingWorkflowStepper.tsx
@@ -12,7 +12,7 @@ import {
   getWorkflowStageIndex,
   WORKFLOW_STAGES,
 } from "@/features/bookings/booking-status.config";
-import { bookingSurface } from "./booking-ui.styles";
+import { bookingGlass, bookingSurface } from "./booking-ui.styles";
 
 const STAGE_ICONS = [FileText, FileSignature, FileSignature, Wallet, Train, Check];
 
@@ -35,8 +35,8 @@ export function BookingWorkflowStepper({
   return (
     <div className={bookingSurface.sectionCard}>
       <div className={bookingSurface.sectionHeader}>
-        <div className="flex size-9 items-center justify-center rounded-lg bg-primary/10 text-primary">
-          <Train className="size-4" />
+        <div className={bookingSurface.sectionIcon}>
+          <Train className="size-4" strokeWidth={1.75} />
         </div>
         <div>
           <h2 className="text-sm font-semibold text-foreground">
@@ -49,9 +49,9 @@ export function BookingWorkflowStepper({
       </div>
       <div className="space-y-8 px-5 py-6">
         <div className="relative px-2">
-          <div className="absolute left-4 right-4 top-5 h-0.5 bg-border" />
+          <div className="absolute left-4 right-4 top-5 h-px bg-border/60" />
           <div
-            className="absolute left-4 top-5 h-0.5 bg-primary transition-all duration-700 ease-out"
+            className="absolute left-4 top-5 h-px bg-emerald-500/40 transition-all duration-700 ease-out"
             style={{
               width:
                 !isTerminal && currentStage >= 0
@@ -71,14 +71,17 @@ export function BookingWorkflowStepper({
                 >
                   <div
                     className={cn(
-                      "flex size-10 items-center justify-center rounded-full border-2 bg-card transition-all duration-300",
+                      "flex size-10 items-center justify-center rounded-full border-2 bg-card/80 backdrop-blur-sm transition-all duration-300",
                       isCompleted &&
-                        "border-primary bg-primary text-primary-foreground shadow-sm",
+                        cn(bookingGlass.iconWellGreen, "border-emerald-500/30 text-black"),
                       isActive &&
-                        "scale-110 border-primary bg-background text-primary shadow-md ring-4 ring-primary/15",
+                        cn(
+                          bookingGlass.activeTab,
+                          "scale-105 border-emerald-500/30 text-black shadow-sm",
+                        ),
                       !isCompleted &&
                         !isActive &&
-                        "border-border text-muted-foreground",
+                        "border-border/60 text-muted-foreground",
                     )}
                   >
                     {isCompleted ? (
@@ -89,8 +92,8 @@ export function BookingWorkflowStepper({
                   </div>
                   <span
                     className={cn(
-                      "text-center text-[10px] font-bold uppercase leading-tight tracking-wide",
-                      isActive ? "text-primary" : "text-muted-foreground",
+                      "text-center text-[10px] font-semibold uppercase leading-tight tracking-wide",
+                      isActive ? "text-black" : "text-muted-foreground",
                     )}
                   >
                     {stage.label}
@@ -103,14 +106,17 @@ export function BookingWorkflowStepper({
 
         <div
           className={cn(
-            "rounded-xl border px-5 py-4",
+            "rounded-xl border px-5 py-4 backdrop-blur-sm",
             isTerminal
               ? "border-destructive/20 bg-destructive/5"
-              : "border-primary/15 bg-primary/[0.04]",
+              : bookingGlass.activeTab,
           )}
         >
           <h4
-            className={cn("text-sm font-bold tracking-tight", titleColor)}
+            className={cn(
+              "text-sm font-semibold tracking-tight",
+              isTerminal ? titleColor : "text-black",
+            )}
           >
             {title}
           </h4>
diff --git a/apps/edr-freight-web/backoffice/src/components/bookings/NextStepBanner.tsx b/apps/edr-freight-web/backoffice/src/components/bookings/NextStepBanner.tsx
new file mode 100644
index 000000000..b06412d4c
--- /dev/null
+++ b/apps/edr-freight-web/backoffice/src/components/bookings/NextStepBanner.tsx
@@ -0,0 +1,32 @@
+import { ArrowRight } from "lucide-react";
+
+import type { BookingNextStep } from "@/types/booking";
+import { bookingGlass } from "./booking-ui.styles";
+import { cn } from "@/lib/utils";
+
+interface NextStepBannerProps {
+  nextStep: BookingNextStep;
+  className?: string;
+}
+
+export function NextStepBanner({ nextStep, className }: NextStepBannerProps) {
+  return (
+    <div
+      className={cn(
+        "flex items-start gap-3 rounded-xl px-4 py-3 text-sm",
+        bookingGlass.activeTab,
+        className,
+      )}
+      role="status"
+    >
+      <ArrowRight className="mt-0.5 size-4 shrink-0 text-black" aria-hidden />
+      <div className="min-w-0 space-y-0.5">
+        <p className="font-semibold text-black">
+          Next: {nextStep.action.replace(/_/g, " ")}
+          {nextStep.requiredRole ? ` (${nextStep.requiredRole})` : ""}
+        </p>
+        <p className="text-muted-foreground">{nextStep.description}</p>
+      </div>
+    </div>
+  );
+}
diff --git a/apps/edr-freight-web/backoffice/src/components/bookings/booking-ui.styles.ts b/apps/edr-freight-web/backoffice/src/components/bookings/booking-ui.styles.ts
index a86a5afd4..c2330977e 100644
--- a/apps/edr-freight-web/backoffice/src/components/bookings/booking-ui.styles.ts
+++ b/apps/edr-freight-web/backoffice/src/components/bookings/booking-ui.styles.ts
@@ -1,32 +1,63 @@
-/** Shared surfaces for booking list & detail — aligned with rule-engine polish. */
+/** Shared surfaces for booking list & detail — frosted glass, neutral accents. */
+
+export const bookingGlass = {
+  card:
+    "border border-border/50 bg-card/75 shadow-sm backdrop-blur-md supports-[backdrop-filter]:bg-card/60",
+  panel:
+    "border border-border/50 bg-card/80 shadow-sm backdrop-blur-md supports-[backdrop-filter]:bg-card/65",
+  rail:
+    "border border-border/40 bg-muted/20 backdrop-blur-sm supports-[backdrop-filter]:bg-muted/15",
+  iconWell:
+    "border border-border/50 bg-background/70 text-foreground/75 shadow-sm backdrop-blur-sm supports-[backdrop-filter]:bg-background/50",
+  iconWellHero:
+    "border border-border/50 bg-background/60 text-foreground shadow-sm ring-1 ring-border/30 backdrop-blur-md supports-[backdrop-filter]:bg-background/45",
+  activeTab:
+    "border border-emerald-500/20 bg-emerald-500/10 shadow-sm backdrop-blur-md ring-1 ring-emerald-500/10 supports-[backdrop-filter]:bg-emerald-500/[0.08]",
+  iconWellGreen:
+    "border border-emerald-500/20 bg-emerald-500/15 text-emerald-700 shadow-sm backdrop-blur-sm supports-[backdrop-filter]:bg-emerald-500/10 dark:text-emerald-400",
+  tabRail:
+    "rounded-xl border border-border/60 bg-muted/10 p-2 backdrop-blur-sm supports-[backdrop-filter]:bg-muted/5",
+  tableHeader:
+    "bg-muted/30 backdrop-blur-sm supports-[backdrop-filter]:bg-muted/20",
+} as const;
 
 export const bookingSurface = {
-  page: "min-h-screen bg-gradient-to-b from-muted/40 via-background to-background",
-  pageInner: "mx-auto max-w-[1600px] space-y-6 p-6 lg:p-8",
-  hero:
-    "relative overflow-hidden rounded-2xl border border-border/80 bg-card shadow-sm",
+  page:
+    "min-h-screen bg-gradient-to-b from-muted/30 via-background to-background",
+  pageInner: "mx-auto max-w-[1600px] space-y-5 p-6 lg:p-8",
+  hero: `relative overflow-hidden rounded-2xl ${bookingGlass.card}`,
   heroGlow:
-    "pointer-events-none absolute -right-20 -top-20 size-64 rounded-full bg-primary/10 blur-3xl",
-  panel:
-    "overflow-hidden rounded-xl border border-border bg-card shadow-sm",
-  panelToolbar:
-    "flex flex-wrap items-center justify-between gap-3 border-b border-border bg-muted/25 px-4 py-3.5 sm:px-5",
+    "pointer-events-none absolute -right-24 -top-24 size-72 rounded-full bg-muted/40 blur-3xl",
+  heroSheen:
+    "pointer-events-none absolute inset-0 bg-gradient-to-br from-background/40 via-transparent to-muted/20",
+  panel: `overflow-hidden rounded-xl ${bookingGlass.panel}`,
+  panelToolbar: `flex flex-wrap items-center justify-between gap-3 border-b border-border/50 px-4 py-3.5 sm:px-5 ${bookingGlass.rail}`,
   tableWrap: "px-0",
-  sectionCard:
-    "overflow-hidden rounded-xl border border-border bg-card shadow-sm transition-shadow hover:shadow-md",
+  sectionCard: `overflow-hidden rounded-xl transition-shadow duration-200 hover:shadow-md ${bookingGlass.card}`,
   sectionHeader:
-    "flex items-center gap-3 border-b border-border/60 bg-muted/20 px-5 py-4",
+    "flex items-center gap-3 border-b border-border/50 bg-muted/15 px-5 py-4 backdrop-blur-sm",
   sectionBody: "px-5 py-5",
-  detailHero:
-    "relative overflow-hidden rounded-2xl border border-border bg-gradient-to-br from-card via-card to-primary/[0.04] shadow-sm",
+  detailHero: `relative overflow-hidden rounded-2xl ${bookingGlass.card}`,
+  sectionIcon: `flex size-9 shrink-0 items-center justify-center rounded-lg ${bookingGlass.iconWellGreen}`,
+  sectionIconLg: `flex size-11 shrink-0 items-center justify-center rounded-xl ${bookingGlass.iconWellGreen}`,
+  valueCard:
+    "rounded-xl border border-emerald-500/20 bg-emerald-500/10 p-4 shadow-sm backdrop-blur-md supports-[backdrop-filter]:bg-emerald-500/[0.08]",
   stickySidebar: "lg:sticky lg:top-6 lg:self-start",
   metricTile:
-    "rounded-lg border border-border/70 bg-background/80 px-4 py-3 shadow-xs",
+    "rounded-lg border border-border/50 bg-background/70 px-4 py-3 shadow-xs backdrop-blur-sm",
   emptyState:
     "flex flex-col items-center justify-center gap-3 px-6 py-16 text-center",
 } as const;
 
 export const bookingInput = {
   search:
-    "h-10 w-full rounded-lg border border-input bg-background pl-10 text-sm shadow-xs transition-[box-shadow,border-color] placeholder:text-muted-foreground focus-visible:border-ring focus-visible:ring-[3px] focus-visible:ring-ring/25 sm:max-w-xs",
+    "h-10 w-full rounded-lg border border-border/60 bg-background/80 pl-10 text-sm shadow-xs backdrop-blur-sm transition-[box-shadow,border-color] placeholder:text-muted-foreground focus-visible:border-ring/60 focus-visible:ring-[3px] focus-visible:ring-ring/20 sm:max-w-xs",
+} as const;
+
+export const bookingTable = {
+  headerCell:
+    "h-11 text-[11px] font-semibold uppercase tracking-wider text-muted-foreground",
+  rowHover:
+    "transition-colors hover:bg-muted/25 data-[state=selected]:bg-muted/30",
+  rowIcon: `flex size-10 shrink-0 items-center justify-center rounded-xl ${bookingGlass.iconWellGreen}`,
 } as const;
diff --git a/apps/edr-freight-web/backoffice/src/components/bookings/useBookingActionDialog.ts b/apps/edr-freight-web/backoffice/src/components/bookings/useBookingActionDialog.ts
index 4b3570506..de734ca34 100644
--- a/apps/edr-freight-web/backoffice/src/components/bookings/useBookingActionDialog.ts
+++ b/apps/edr-freight-web/backoffice/src/components/bookings/useBookingActionDialog.ts
@@ -6,6 +6,7 @@ import {
   type BookingActionContext,
   type BookingActionDef,
 } from "@/features/bookings/booking-actions.config";
+import { useAuth } from "@/auth/useAuth";
 import { useBookingDetail, useBookingMutations } from "@/hooks/bookings/useBookings";
 
 export function useBookingActionDialog(
@@ -14,13 +15,18 @@ export function useBookingActionDialog(
 ) {
   const [pendingAction, setPendingAction] = useState<BookingActionDef | null>(null);
   const [inputValue, setInputValue] = useState("");
+  const [selectedFile, setSelectedFile] = useState<File | null>(null);
   const [dialogOpen, setDialogOpen] = useState(false);
 
   const needsApprovalSteps =
     pendingAction?.id === "approve" || pendingAction?.id === "rejectApproval";
 
+  const needsApprovalContext =
+    context.status === "PENDING_APPROVAL" ||
+    context.status === "APPROVED_PENDING_SIGNATURE";
+
   const { data: detail, isLoading: detailLoading } = useBookingDetail(
-    needsApprovalSteps ? bookingId : undefined,
+    needsApprovalSteps || needsApprovalContext ? bookingId : undefined,
   );
 
   const mergedContext: BookingActionContext = {
@@ -29,12 +35,14 @@ export function useBookingActionDialog(
     reference: detail?.reference ?? context.reference,
   };
 
+  const { user } = useAuth();
   const mutations = useBookingMutations(bookingId);
-  const actions = getBookingActions(mergedContext);
+  const actions = getBookingActions(mergedContext, user);
 
   const openAction = useCallback((action: BookingActionDef) => {
     setPendingAction(action);
     setInputValue("");
+    setSelectedFile(null);
     setDialogOpen(true);
   }, []);
 
@@ -42,6 +50,7 @@ export function useBookingActionDialog(
     setDialogOpen(false);
     setPendingAction(null);
     setInputValue("");
+    setSelectedFile(null);
   }, []);
 
   const runAction = useCallback(() => {
@@ -82,11 +91,8 @@ export function useBookingActionDialog(
         break;
       case "viewContract":
         break;
-      case "generatePnr":
-        mutations.generatePnr.mutate(undefined, { onSuccess });
-        break;
-      case "verifyPayment":
-        mutations.verifyPayment.mutate(undefined, { onSuccess });
+      case "payBooking":
+        mutations.payBooking.mutate(undefined, { onSuccess });
         break;
       case "startTransit":
         mutations.startTransit.mutate(undefined, { onSuccess });
@@ -94,12 +100,16 @@ export function useBookingActionDialog(
       case "complete":
         mutations.complete.mutate(undefined, { onSuccess });
         break;
+      case "cancel":
+        mutations.cancel.mutate(inputValue.trim(), { onSuccess });
+        break;
       default:
         break;
     }
   }, [
     pendingAction,
     inputValue,
+    selectedFile,
     mergedContext.approvalSteps,
     mutations,
     closeDialog,
@@ -109,13 +119,18 @@ export function useBookingActionDialog(
     mutations.isPending ||
     (needsApprovalSteps && detailLoading) ||
     (pendingAction?.id === "approve" &&
-      !getNextPendingApprovalStep(mergedContext.approvalSteps));
+      !getNextPendingApprovalStep(mergedContext.approvalSteps)) ||
+    (pendingAction?.input === "file" && !selectedFile) ||
+    (pendingAction?.input === "reason" && !inputValue.trim()) ||
+    (pendingAction?.input === "note" && !inputValue.trim());
 
   return {
     actions,
     pendingAction,
     inputValue,
     setInputValue,
+    selectedFile,
+    setSelectedFile,
     dialogOpen,
     setDialogOpen: (open: boolean) => {
       if (!open) closeDialog();
diff --git a/apps/edr-freight-web/backoffice/src/components/ruleEngine/RuleEngineCardGrid.tsx b/apps/edr-freight-web/backoffice/src/components/ruleEngine/RuleEngineCardGrid.tsx
index 3b53f0665..e57a48ff4 100644
--- a/apps/edr-freight-web/backoffice/src/components/ruleEngine/RuleEngineCardGrid.tsx
+++ b/apps/edr-freight-web/backoffice/src/components/ruleEngine/RuleEngineCardGrid.tsx
@@ -21,8 +21,9 @@ export interface RuleEngineCardGridProps {
     pageCount: number;
     totalCount: number;
   };
-  onEdit: (record: RuleEngineRecord) => void;
-  onDelete: (record: RuleEngineRecord) => void;
+  onEdit?: (record: RuleEngineRecord) => void;
+  onDelete?: (record: RuleEngineRecord) => void;
+  readOnly?: boolean;
   onViewChain?: () => void;
   onSubmitRate?: (id: string) => void;
   onApproveRate?: (record: RuleEngineRecord) => void;
@@ -41,6 +42,7 @@ const RuleEngineCardGrid = ({
   onViewChain,
   onSubmitRate,
   onApproveRate,
+  readOnly = false,
 }: RuleEngineCardGridProps) => {
   const presentation = resolveCardPresentation(config);
 
@@ -153,8 +155,9 @@ const RuleEngineCardGrid = ({
                   record={record}
                   config={config}
                   layout="compact"
-                  onEdit={onEdit}
-                  onDelete={onDelete}
+                  readOnly={readOnly}
+                  onEdit={onEdit ?? (() => {})}
+                  onDelete={onDelete ?? (() => {})}
                   onViewChain={onViewChain}
                   onSubmitRate={onSubmitRate}
                   onApproveRate={onApproveRate}
diff --git a/apps/edr-freight-web/backoffice/src/components/ruleEngine/RuleEngineRecordActions.tsx b/apps/edr-freight-web/backoffice/src/components/ruleEngine/RuleEngineRecordActions.tsx
index 7abdb0bc4..cc27cf514 100644
--- a/apps/edr-freight-web/backoffice/src/components/ruleEngine/RuleEngineRecordActions.tsx
+++ b/apps/edr-freight-web/backoffice/src/components/ruleEngine/RuleEngineRecordActions.tsx
@@ -26,6 +26,7 @@ export interface RuleEngineRecordActionsProps {
   onSubmitRate?: (id: string) => void;
   onApproveRate?: (record: RuleEngineRecord) => void;
   layout?: "row" | "compact";
+  readOnly?: boolean;
 }
 
 const RuleEngineRecordActions = ({
@@ -37,6 +38,7 @@ const RuleEngineRecordActions = ({
   onSubmitRate,
   onApproveRate,
   layout = "row",
+  readOnly = false,
 }: RuleEngineRecordActionsProps) => {
   const status = String(record.status ?? "");
   const hasRateActions =
@@ -47,6 +49,21 @@ const RuleEngineRecordActions = ({
       ? "h-8 w-8 rounded-md text-muted-foreground hover:bg-muted hover:text-foreground"
       : "h-8 w-8 rounded-md text-muted-foreground hover:bg-muted hover:text-foreground";
 
+  if (readOnly) {
+    return onViewChain ? (
+      <Button
+        type="button"
+        variant="ghost"
+        size="icon"
+        className={iconBtnClass}
+        onClick={onViewChain}
+        aria-label="View chain"
+      >
+        <Eye className="h-4 w-4" />
+      </Button>
+    ) : null;
+  }
+
   return (
     <div className="flex items-center justify-end gap-0.5">
       <Button
diff --git a/apps/edr-freight-web/backoffice/src/components/ruleEngine/RuleEngineToolbar.tsx b/apps/edr-freight-web/backoffice/src/components/ruleEngine/RuleEngineToolbar.tsx
index 5c333dda9..53ae2d319 100644
--- a/apps/edr-freight-web/backoffice/src/components/ruleEngine/RuleEngineToolbar.tsx
+++ b/apps/edr-freight-web/backoffice/src/components/ruleEngine/RuleEngineToolbar.tsx
@@ -10,7 +10,7 @@ export interface RuleEngineToolbarProps {
   search: string;
   onSearchChange: (value: string) => void;
   searchPlaceholder: string;
-  onAdd: () => void;
+  onAdd?: () => void;
   addLabel?: string;
   viewMode: RuleEngineViewMode;
   onViewModeChange: (mode: RuleEngineViewMode) => void;
@@ -81,10 +81,12 @@ const RuleEngineToolbar = ({
         <Filter className="h-4 w-4" />
         Filter
       </Button>
-      <Button type="button" className={ruleEngineToolbar.primaryBtn} onClick={onAdd}>
-        <Plus className="h-4 w-4" />
-        {addLabel}
-      </Button>
+      {onAdd ? (
+        <Button type="button" className={ruleEngineToolbar.primaryBtn} onClick={onAdd}>
+          <Plus className="h-4 w-4" />
+          {addLabel}
+        </Button>
+      ) : null}
     </div>
   </div>
 );
diff --git a/apps/edr-freight-web/backoffice/src/constants/QUERY_KEYS.ts b/apps/edr-freight-web/backoffice/src/constants/QUERY_KEYS.ts
index 02fe21ffc..89be2b58a 100644
--- a/apps/edr-freight-web/backoffice/src/constants/QUERY_KEYS.ts
+++ b/apps/edr-freight-web/backoffice/src/constants/QUERY_KEYS.ts
@@ -32,6 +32,8 @@ export const QUERY_KEYS = {
     ROOT: ["bookings"] as const,
     list: (filter?: BookingListFilter) =>
       ["bookings", "list", filter ?? {}] as const,
+    listSummary: (filter?: BookingListFilter) =>
+      ["bookings", "list-summary", filter ?? {}] as const,
     byId: (id: string) => ["bookings", "detail", id] as const,
   },
 
diff --git a/apps/edr-freight-web/backoffice/src/constants/URLS.ts b/apps/edr-freight-web/backoffice/src/constants/URLS.ts
index 174416857..32b16d43a 100644
--- a/apps/edr-freight-web/backoffice/src/constants/URLS.ts
+++ b/apps/edr-freight-web/backoffice/src/constants/URLS.ts
@@ -77,6 +77,7 @@ export const URL_CONSTANTS = {
 
   BOOKINGS: {
     BASE: "/bookings",
+    LIST_SUMMARY: "/bookings/list-summary",
     BY_ID: (id: string) => `/bookings/${id}`,
     QUEUE: (queue: string) => `/bookings/queues/${queue}`,
     STAFF_ACCEPT: (id: string) => `/bookings/${id}/staff/accept`,
@@ -95,11 +96,7 @@ export const URL_CONSTANTS = {
     SUMMARY: (id: string) => `/bookings/${id}/summary`,
     CUSTOMER_SIGN: (id: string) => `/bookings/${id}/customer/sign`,
     MARKETING_APPROVE: (id: string) => `/bookings/${id}/marketing/approve`,
-    PAYMENT_PNR: (id: string) => `/bookings/${id}/payment/pnr`,
-    PAYMENT_PROOF: (id: string) => `/bookings/${id}/payment/proof`,
-    PAYMENT_VERIFY: (id: string) => `/bookings/${id}/payment/verify`,
-    PAYMENT_REQUEST_LETTER: (id: string) =>
-      `/bookings/${id}/payment/request-letter`,
+    PAYMENT_PAY: (id: string) => `/bookings/${id}/payment/pay`,
     START_TRANSIT: (id: string) => `/bookings/${id}/operations/start-transit`,
     COMPLETE: (id: string) => `/bookings/${id}/operations/complete`,
     CANCEL: (id: string) => `/bookings/${id}/cancel`,
diff --git a/apps/edr-freight-web/backoffice/src/features/bookings/approval-progress.ts b/apps/edr-freight-web/backoffice/src/features/bookings/approval-progress.ts
new file mode 100644
index 000000000..6ada30634
--- /dev/null
+++ b/apps/edr-freight-web/backoffice/src/features/bookings/approval-progress.ts
@@ -0,0 +1,79 @@
+import type { BookingApprovalStep, BookingStatus } from "@/types/booking";
+import { getNextPendingApprovalStep } from "@/features/bookings/booking-actions.config";
+
+export interface ApprovalProgressSummary {
+  label: string;
+  detail: string;
+  complete: boolean;
+}
+
+/** Compact approval chain summary for list rows and badges. */
+export function formatApprovalProgress(
+  status: BookingStatus | string,
+  steps?: BookingApprovalStep[] | null,
+): ApprovalProgressSummary {
+  const sorted = [...(steps ?? [])].sort((a, b) => a.stepOrder - b.stepOrder);
+
+  if (sorted.length === 0) {
+    if (status === "SUBMITTED") {
+      return {
+        label: "Awaiting accept",
+        detail: "Staff must accept intake",
+        complete: false,
+      };
+    }
+    if (
+      status === "PENDING_APPROVAL" ||
+      status === "APPROVED_PENDING_SIGNATURE"
+    ) {
+      return {
+        label: "No steps",
+        detail: "Approval chain not started",
+        complete: false,
+      };
+    }
+    if (
+      [
+        "APPROVED",
+        "CONTRACT_READY",
+        "SIGNED_CUSTOMER",
+        "FULLY_EXECUTED",
+        "PAID",
+        "COMPLETED",
+      ].includes(status)
+    ) {
+      return {
+        label: "Approved",
+        detail: "Internal approval complete",
+        complete: true,
+      };
+    }
+    return { label: "—", detail: "", complete: false };
+  }
+
+  const approved = sorted.filter((s) => s.status === "APPROVED").length;
+  const total = sorted.length;
+  const next = getNextPendingApprovalStep(sorted);
+
+  if (!next && approved === total) {
+    return {
+      label: `${approved}/${total} done`,
+      detail: sorted.map((s) => `${s.requiredRole} ✓`).join(" · "),
+      complete: true,
+    };
+  }
+
+  if (next) {
+    return {
+      label: `${approved}/${total}`,
+      detail: `Next: ${next.requiredRole} (step ${next.stepOrder})`,
+      complete: false,
+    };
+  }
+
+  return {
+    label: `${approved}/${total}`,
+    detail: sorted.map((s) => `${s.requiredRole}: ${s.status}`).join(" · "),
+    complete: approved === total,
+  };
+}
diff --git a/apps/edr-freight-web/backoffice/src/features/bookings/booking-actions.config.ts b/apps/edr-freight-web/backoffice/src/features/bookings/booking-actions.config.ts
index d1bd6f867..01a0efb20 100644
--- a/apps/edr-freight-web/backoffice/src/features/bookings/booking-actions.config.ts
+++ b/apps/edr-freight-web/backoffice/src/features/bookings/booking-actions.config.ts
@@ -12,6 +12,8 @@ import {
   XCircle,
 } from "lucide-react";
 
+import type { AuthUser } from "@/auth/types";
+import { FREIGHT_PERMS, hasPermission } from "@/lib/permissions";
 import type {
   BookingApprovalStep,
   BookingDetail,
@@ -26,12 +28,13 @@ export type BookingActionId =
   | "rejectApproval"
   | "generateContract"
   | "viewContract"
-  | "generatePnr"
-  | "verifyPayment"
+  | "signContractStaff"
+  | "payBooking"
   | "startTransit"
-  | "complete";
+  | "complete"
+  | "cancel";
 
-export type BookingActionInputKind = "note" | "reason";
+export type BookingActionInputKind = "note" | "reason" | "file";
 
 export interface BookingActionDef {
   id: BookingActionId;
@@ -140,18 +143,118 @@ const SUBMITTED_ACTIONS: BookingActionDef[] = [
   },
 ];
 
+const CANCEL_ACTION: BookingActionDef = {
+  id: "cancel",
+  label: "Cancel booking",
+  shortLabel: "Cancel",
+  description: "Cancel this booking",
+  confirmTitle: "Cancel booking?",
+  confirmDescription:
+    "The booking will be marked cancelled. Provide a reason for the audit trail.",
+  variant: "destructive",
+  icon: Ban,
+  input: "reason",
+  inputLabel: "Cancellation reason",
+  inputPlaceholder: "Reason for cancellation…",
+};
+
+const VIEW_CONTRACT_ACTION: BookingActionDef = {
+  id: "viewContract",
+  label: "View contract",
+  shortLabel: "Contract",
+  description: "Open contract document and signatures",
+  confirmTitle: "",
+  confirmDescription: "",
+  variant: "outline",
+  icon: FileSignature,
+};
+
+const SIGN_CONTRACT_STAFF_ACTION: BookingActionDef = {
+  id: "signContractStaff",
+  label: "Sign contract",
+  shortLabel: "Sign",
+  description: "Open contract page and apply staff counter-signature",
+  confirmTitle: "",
+  confirmDescription: "",
+  variant: "default",
+  icon: FileSignature,
+  primary: true,
+};
+
+const PAY_BOOKING_ACTION: BookingActionDef = {
+  id: "payBooking",
+  label: "Pay",
+  shortLabel: "Pay",
+  description: "Complete in-app payment",
+  confirmTitle: "Complete payment?",
+  confirmDescription:
+    "This simulates an in-app payment (Telebirr for ETB, card for USD) and marks the booking as paid.",
+  variant: "default",
+  icon: Wallet,
+  primary: true,
+};
+
+function withCancel(actions: BookingActionDef[]): BookingActionDef[] {
+  return [...actions, CANCEL_ACTION];
+}
+
+const ACTION_PERMISSION: Partial<Record<BookingActionId, string>> = {
+  accept: FREIGHT_PERMS.bookings.staffAccept,
+  requestChanges: FREIGHT_PERMS.bookings.requestChanges,
+  reject: FREIGHT_PERMS.bookings.reject,
+  rejectApproval: FREIGHT_PERMS.bookings.rejectApproval,
+  generateContract: FREIGHT_PERMS.bookings.generateContract,
+  viewContract: FREIGHT_PERMS.bookings.view,
+  signContractStaff: FREIGHT_PERMS.bookings.signStaff,
+  payBooking: FREIGHT_PERMS.bookings.view,
+  startTransit: FREIGHT_PERMS.bookings.operations,
+  complete: FREIGHT_PERMS.bookings.operations,
+  cancel: FREIGHT_PERMS.bookings.cancel,
+};
+
+const approvePermissionForRole = (role: string): string | undefined => {
+  if (role === "LINE_STAFF") return FREIGHT_PERMS.bookings.approveLineStaff;
+  if (role === "DIRECTOR") return FREIGHT_PERMS.bookings.approveDirector;
+  if (role === "CEO") return FREIGHT_PERMS.bookings.approveCeo;
+  return undefined;
+};
+
+function filterActionsByUser(
+  actions: BookingActionDef[],
+  user: AuthUser | null | undefined,
+  approvalSteps?: BookingApprovalStep[] | null,
+): BookingActionDef[] {
+  if (!user) return [];
+  const next = getNextPendingApprovalStep(approvalSteps);
+  return actions.filter((action) => {
+    if (action.id === "approve" && next) {
+      const perm = approvePermissionForRole(next.requiredRole);
+      return perm ? hasPermission(user, perm) : false;
+    }
+    const perm = ACTION_PERMISSION[action.id];
+    return perm ? hasPermission(user, perm) : true;
+  });
+}
+
 /** Actions available for the current booking status (detail or list). */
-export function getBookingActions(ctx: BookingActionContext): BookingActionDef[] {
-  const { status, paymentCurrency, approvalSteps } = ctx;
+export function getBookingActions(
+  ctx: BookingActionContext,
+  user?: AuthUser | null,
+): BookingActionDef[] {
+  const { status, approvalSteps } = ctx;
+
+  let actions: BookingActionDef[];
 
   switch (status) {
     case "SUBMITTED":
-      return SUBMITTED_ACTIONS;
+      actions = withCancel(SUBMITTED_ACTIONS);
+      break;
     case "PENDING_APPROVAL":
     case "APPROVED_PENDING_SIGNATURE":
-      return approvalActions(approvalSteps);
+      actions = withCancel(approvalActions(approvalSteps));
+      break;
     case "APPROVED":
-      return [
+      actions = [
         {
           id: "generateContract",
           label: "Generate contract",
@@ -164,64 +267,23 @@ export function getBookingActions(ctx: BookingActionContext): BookingActionDef[]
           icon: FileText,
           primary: true,
         },
+        CANCEL_ACTION,
       ];
+      break;
     case "CONTRACT_READY":
+      actions = [{ ...VIEW_CONTRACT_ACTION, primary: true }];
+      break;
     case "SIGNED_CUSTOMER":
+      actions = [SIGN_CONTRACT_STAFF_ACTION, VIEW_CONTRACT_ACTION];
+      break;
     case "FULLY_EXECUTED":
-      return [
-        {
-          id: "viewContract",
-          label:
-            status === "SIGNED_CUSTOMER"
-              ? "View & sign contract (staff)"
-              : status === "CONTRACT_READY"
-                ? "View contract"
-                : "View executed contract",
-          shortLabel: "Contract",
-          description: "Open contract document and signatures",
-          confirmTitle: "",
-          confirmDescription: "",
-          variant: "default",
-          icon: FileSignature,
-          primary: true,
-        },
-      ];
-    case "FULLY_EXECUTED":
-      if (paymentCurrency === "ETB") {
-        return [
-          {
-            id: "generatePnr",
-            label: "Generate PNR",
-            shortLabel: "PNR",
-            description: "Issue PNR for ETB bank payment",
-            confirmTitle: "Generate PNR?",
-            confirmDescription:
-              "A payment reference number will be issued for the customer.",
-            variant: "default",
-            icon: Wallet,
-            primary: true,
-          },
-        ];
-      }
-      return [];
-    case "PAYMENT_VERIFICATION_IN_PROGRESS":
-      return [
-        {
-          id: "verifyPayment",
-          label: "Verify payment",
-          shortLabel: "Verify",
-          description: "Confirm USD payment proof",
-          confirmTitle: "Verify payment?",
-          confirmDescription:
-            "Finance confirms the uploaded proof and marks the booking as paid.",
-          variant: "default",
-          icon: Check,
-          primary: true,
-        },
+      actions = [
+        PAY_BOOKING_ACTION,
+        { ...VIEW_CONTRACT_ACTION, label: "View executed contract" },
       ];
+      break;
     case "PAID":
-    case "PNR_GENERATED":
-      return [
+      actions = [
         {
           id: "startTransit",
           label: "Start transit",
@@ -234,8 +296,9 @@ export function getBookingActions(ctx: BookingActionContext): BookingActionDef[]
           primary: true,
         },
       ];
+      break;
     case "IN_TRANSIT":
-      return [
+      actions = [
         {
           id: "complete",
           label: "Complete booking",
@@ -249,20 +312,39 @@ export function getBookingActions(ctx: BookingActionContext): BookingActionDef[]
           primary: true,
         },
       ];
+      break;
+    case "CHANGES_REQUESTED":
+      actions = [CANCEL_ACTION];
+      break;
     default:
-      return [];
+      actions = [];
   }
+
+  if (user === undefined) return actions;
+  return filterActionsByUser(actions, user, approvalSteps);
 }
 
-export function listRowHasActions(row: {
-  status: BookingStatus;
-  paymentCurrency: string;
-}): boolean {
-  const actions = getBookingActions({
-    status: row.status,
-    paymentCurrency: row.paymentCurrency,
-    reference: "",
-  });
-  if (actions.length > 0) return true;
-  return row.status === "FULLY_EXECUTED" && row.paymentCurrency === "USD";
+/** Opens contract page without confirmation dialog. */
+export function isContractNavAction(id: BookingActionId): boolean {
+  return id === "viewContract" || id === "signContractStaff";
+}
+
+export function listRowHasActions(
+  row: {
+    status: BookingStatus;
+    paymentCurrency: string;
+    approvalSteps?: BookingApprovalStep[] | null;
+  },
+  user?: AuthUser | null,
+): boolean {
+  const actions = getBookingActions(
+    {
+      status: row.status,
+      paymentCurrency: row.paymentCurrency,
+      reference: "",
+      approvalSteps: row.approvalSteps,
+    },
+    user,
+  );
+  return actions.length > 0;
 }
diff --git a/apps/edr-freight-web/backoffice/src/features/bookings/booking-status.config.ts b/apps/edr-freight-web/backoffice/src/features/bookings/booking-status.config.ts
index 71892a5dc..b3312f3d3 100644
--- a/apps/edr-freight-web/backoffice/src/features/bookings/booking-status.config.ts
+++ b/apps/edr-freight-web/backoffice/src/features/bookings/booking-status.config.ts
@@ -199,20 +199,31 @@ export const BOOKING_STATUS_META: Record<string, StatusMeta> = {
 };
 
 export const BOOKING_LIST_TABS = [
-  { key: "all", label: "All bookings", status: null },
-  { key: "SUBMITTED", label: "Submitted", status: "SUBMITTED" },
-  { key: "PENDING_APPROVAL", label: "Pending Approval", status: "PENDING_APPROVAL" },
+  { key: "all", label: "All bookings", statuses: null as string[] | null },
+  { key: "intake", label: "Submitted", statuses: ["SUBMITTED"] },
   {
-    key: "APPROVED_PENDING_SIGNATURE",
-    label: "Pending Signature",
-    status: "APPROVED_PENDING_SIGNATURE",
+    key: "in_approval",
+    label: "In approval",
+    statuses: ["PENDING_APPROVAL", "APPROVED_PENDING_SIGNATURE"],
   },
-  { key: "SIGNED_CUSTOMER", label: "Customer Signed", status: "SIGNED_CUSTOMER" },
   {
-    key: "PAYMENT_VERIFICATION_IN_PROGRESS",
-    label: "Payment Verification",
-    status: "PAYMENT_VERIFICATION_IN_PROGRESS",
+    key: "approved_contract",
+    label: "Approved & contract",
+    statuses: [
+      "APPROVED",
+      "CONTRACT_READY",
+      "SIGNED_CUSTOMER",
+      "FULLY_EXECUTED",
+    ],
   },
+  {
+    key: "payment",
+    label: "Payment",
+    statuses: ["FULLY_EXECUTED", "PAID"],
+  },
+  { key: "operations", label: "Operations", statuses: ["IN_TRANSIT", "PENDING_CONSOLIDATION", "CONSOLIDATED"] },
+  { key: "completed", label: "Completed", statuses: ["COMPLETED"] },
+  { key: "closed", label: "Closed", statuses: ["REJECTED", "CANCELLED"] },
 ] as const;
 
 export type BookingStatusTabKey = (typeof BOOKING_LIST_TABS)[number]["key"];
@@ -229,11 +240,7 @@ export const WORKFLOW_STAGES = [
   },
   {
     label: "Payment",
-    statuses: [
-      "PNR_GENERATED",
-      "PAYMENT_VERIFICATION_IN_PROGRESS",
-      "PAID",
-    ],
+    statuses: ["FULLY_EXECUTED", "PAID"],
   },
   {
     label: "Operations",
diff --git a/apps/edr-freight-web/backoffice/src/features/bookings/mapBookingListRow.ts b/apps/edr-freight-web/backoffice/src/features/bookings/mapBookingListRow.ts
index 6ad2a0cc7..6b32cbf30 100644
--- a/apps/edr-freight-web/backoffice/src/features/bookings/mapBookingListRow.ts
+++ b/apps/edr-freight-web/backoffice/src/features/bookings/mapBookingListRow.ts
@@ -18,6 +18,7 @@ export function toBookingListRow(booking: BookingDetail): BookingListRow {
   return {
     id: booking.id,
     reference: booking.reference,
+    approvalSteps: booking.approvalSteps,
     customerLabel: labelFromRef(booking.company, booking.companyId),
     // customerLabel: labelFromRef(booking.customer, booking.customerId),
     status: booking.status,
diff --git a/apps/edr-freight-web/backoffice/src/hooks/bookings/useBookings.ts b/apps/edr-freight-web/backoffice/src/hooks/bookings/useBookings.ts
index 241fe5e43..d68535f78 100644
--- a/apps/edr-freight-web/backoffice/src/hooks/bookings/useBookings.ts
+++ b/apps/edr-freight-web/backoffice/src/hooks/bookings/useBookings.ts
@@ -17,6 +17,14 @@ export function useBookingList(filter?: BookingListFilter, enabled = true) {
   });
 }
 
+export function useBookingListSummary(filter?: BookingListFilter, enabled = true) {
+  return useQuery({
+    queryKey: QUERY_KEYS.BOOKINGS.listSummary(filter),
+    queryFn: () => bookingsService.getListSummary(filter),
+    enabled,
+  });
+}
+
 export function useBookingDetail(id: string | undefined) {
   return useQuery({
     queryKey: QUERY_KEYS.BOOKINGS.byId(id ?? ""),
@@ -103,23 +111,10 @@ export function useBookingMutations(bookingId: string) {
     onError: () => toast.error("Failed to sign contract"),
   });
 
-  const generatePnr = useMutation({
-    mutationFn: () => api.bookings.generatePnr.call({ id: bookingId }),
-    onSuccess: (data) => onSuccess(data, "PNR generated"),
-    onError: () => toast.error("Failed to generate PNR"),
-  });
-
-  const submitPaymentProof = useMutation({
-    mutationFn: (file: File) =>
-      bookingsService.submitPaymentProof(bookingId, file),
-    onSuccess: (data) => onSuccess(data, "Payment proof uploaded"),
-    onError: () => toast.error("Failed to upload payment proof"),
-  });
-
-  const verifyPayment = useMutation({
-    mutationFn: () => api.bookings.verifyPayment.call({ id: bookingId }),
-    onSuccess: (data) => onSuccess(data, "Payment verified"),
-    onError: () => toast.error("Failed to verify payment"),
+  const payBooking = useMutation({
+    mutationFn: () => api.bookings.payBooking.call({ id: bookingId }),
+    onSuccess: (data) => onSuccess(data, "Payment completed"),
+    onError: () => toast.error("Failed to complete payment"),
   });
 
   const startTransit = useMutation({
@@ -149,9 +144,7 @@ export function useBookingMutations(bookingId: string) {
     rejectStep.isPending ||
     generateContract.isPending ||
     signContract.isPending ||
-    generatePnr.isPending ||
-    submitPaymentProof.isPending ||
-    verifyPayment.isPending ||
+    payBooking.isPending ||
     startTransit.isPending ||
     complete.isPending ||
     cancel.isPending;
@@ -164,15 +157,11 @@ export function useBookingMutations(bookingId: string) {
     rejectStep,
     generateContract,
     signContract,
-    generatePnr,
-    submitPaymentProof,
-    verifyPayment,
+    payBooking,
     startTransit,
     complete,
     cancel,
     isPending,
     downloadContract: () => bookingsService.downloadContract(bookingId),
-    downloadPaymentLetter: () =>
-      bookingsService.downloadPaymentRequestLetter(bookingId),
   };
 }
diff --git a/apps/edr-freight-web/backoffice/src/lib/permissions.ts b/apps/edr-freight-web/backoffice/src/lib/permissions.ts
new file mode 100644
index 000000000..c5c25a6aa
--- /dev/null
+++ b/apps/edr-freight-web/backoffice/src/lib/permissions.ts
@@ -0,0 +1,82 @@
+import type { AuthUser } from "@/auth/types";
+import type { RuleEngineResourceSlug } from "@/types/rule-engine";
+
+export const FREIGHT_PERMS = {
+  bookings: {
+    view: "edr_freight_app:bookings:view",
+    staffAccept: "edr_freight_app:bookings:staff_accept",
+    requestChanges: "edr_freight_app:bookings:request_changes",
+    reject: "edr_freight_app:bookings:reject",
+    approveLineStaff: "edr_freight_app:bookings:approve_line_staff",
+    approveDirector: "edr_freight_app:bookings:approve_director",
+    approveCeo: "edr_freight_app:bookings:approve_ceo",
+    rejectApproval: "edr_freight_app:bookings:reject_approval",
+    generateContract: "edr_freight_app:bookings:generate_contract",
+    signStaff: "edr_freight_app:bookings:sign_staff",
+    operations: "edr_freight_app:bookings:operations",
+    cancel: "edr_freight_app:bookings:cancel",
+  },
+} as const;
+
+const slugToResourceKey = (slug: RuleEngineResourceSlug): string =>
+  slug.replace(/-/g, "_");
+
+export function getPermissionKeys(user: AuthUser | null | undefined): string[] {
+  if (!user) return [];
+  if (user.permissionKeys?.length) return user.permissionKeys;
+
+  const keys = new Set<string>();
+  for (const p of user.permissions ?? []) {
+    if (p.key) keys.add(p.key);
+  }
+  for (const emp of user.employee ?? []) {
+    for (const pos of emp.positions ?? []) {
+      for (const p of pos.permissions ?? []) {
+        if (p.key) keys.add(p.key);
+      }
+    }
+  }
+  return [...keys];
+}
+
+export function isSuperAdmin(user: AuthUser | null | undefined): boolean {
+  if (user?.isSuperAdmin) return true;
+  return Boolean(user?.roles?.some((r) => r.key === "super_admin"));
+}
+
+export function hasPermission(
+  user: AuthUser | null | undefined,
+  key: string,
+): boolean {
+  if (!user) return false;
+  if (isSuperAdmin(user)) return true;
+  return getPermissionKeys(user).includes(key);
+}
+
+export function canAccessBookings(user: AuthUser | null | undefined): boolean {
+  return hasPermission(user, FREIGHT_PERMS.bookings.view);
+}
+
+export function ruleEngineViewKey(slug: RuleEngineResourceSlug): string {
+  return `edr_freight_app:rule_engine:${slugToResourceKey(slug)}:view`;
+}
+
+export function ruleEngineManageKey(slug: RuleEngineResourceSlug): string {
+  return `edr_freight_app:rule_engine:${slugToResourceKey(slug)}:manage`;
+}
+
+export function canAccessRuleEngineResource(
+  user: AuthUser | null | undefined,
+  slug: RuleEngineResourceSlug,
+  mode: "view" | "manage",
+): boolean {
+  const key = mode === "manage" ? ruleEngineManageKey(slug) : ruleEngineViewKey(slug);
+  return hasPermission(user, key);
+}
+
+export function canAccessAnyRuleEngineView(
+  user: AuthUser | null | undefined,
+  slugs: RuleEngineResourceSlug[],
+): boolean {
+  return slugs.some((slug) => canAccessRuleEngineResource(user, slug, "view"));
+}
diff --git a/apps/edr-freight-web/backoffice/src/pages/bookings/BookingContractPage.tsx b/apps/edr-freight-web/backoffice/src/pages/bookings/BookingContractPage.tsx
index 32a7d9750..7c22f9d45 100644
--- a/apps/edr-freight-web/backoffice/src/pages/bookings/BookingContractPage.tsx
+++ b/apps/edr-freight-web/backoffice/src/pages/bookings/BookingContractPage.tsx
@@ -1,4 +1,4 @@
-import { useCallback, useState } from "react";
+import { useCallback, useRef, useState } from "react";
 import { useNavigate, useParams } from "react-router-dom";
 import { useMutation, useQuery, useQueryClient } from "@tanstack/react-query";
 import {
@@ -17,7 +17,6 @@ import { QUERY_KEYS } from "@/constants/QUERY_KEYS";
 import { invalidateBookingDetail } from "@/utils/queryInvalidation";
 import {
   bookingsService,
-  type ContractView,
   type SignContractPayload,
 } from "@/services/bookings.service";
 import { cn } from "@/lib/utils";
@@ -37,6 +36,7 @@ export default function BookingContractPage() {
   const { id } = useParams<{ id: string }>();
   const navigate = useNavigate();
   const qc = useQueryClient();
+  const iframeRef = useRef<HTMLIFrameElement>(null);
   const [signOpen, setSignOpen] = useState(false);
   const [signerName, setSignerName] = useState("");
   const [signatureData, setSignatureData] = useState<string | null>(null);
@@ -82,7 +82,10 @@ export default function BookingContractPage() {
     }
   }, [id, data?.reference]);
 
-  const handlePrint = () => window.print();
+  const handlePrint = () => {
+    iframeRef.current?.contentWindow?.focus();
+    iframeRef.current?.contentWindow?.print();
+  };
 
   const openSign = () => {
     setSignerName("");
@@ -135,7 +138,7 @@ export default function BookingContractPage() {
           />
         </div>
 
-        <div className="sticky top-0 z-10 mb-6 flex flex-wrap items-center justify-between gap-3 rounded-xl border bg-background/95 p-4 shadow-sm backdrop-blur print:hidden">
+        <div style={{boxShadow:"3px 3px 20px 1px lightgrey"}} className="sticky top-0 z-10 mb-6 flex flex-wrap items-center justify-between gap-3 rounded-xl border bg-background/95 p-4 shadow-sm backdrop-blur print:hidden">
           <Button variant="ghost" size="sm" className="gap-2" onClick={() => navigate(-1)}>
             <ArrowLeft className="size-4" />
             Back
@@ -158,9 +161,19 @@ export default function BookingContractPage() {
           </div>
         </div>
 
-        <article
-          className="contract-document mx-auto max-w-[210mm] rounded-xl border bg-white p-8 shadow-sm print:border-0 print:shadow-none"
-          dangerouslySetInnerHTML={{ __html: extractBodyHtml(data.html) }}
+        {!data.hasContractDocument && (
+          <div className="mb-4 rounded-lg border border-amber-200 bg-amber-50 px-4 py-3 text-sm text-amber-900 print:hidden">
+            A PDF has not been stored yet. Download will generate the latest
+            contract document automatically.
+          </div>
+        )}
+
+        <iframe
+          ref={iframeRef}
+          title={`Contract ${data.reference}`}
+          srcDoc={data.html}
+          sandbox="allow-same-origin"
+          className="mx-auto block min-h-[297mm] w-full max-w-[210mm] rounded-xl border bg-white shadow-sm print:h-[297mm] print:border-0 print:shadow-none"
         />
 
         <Dialog open={signOpen} onOpenChange={setSignOpen}>
@@ -210,9 +223,3 @@ export default function BookingContractPage() {
     </div>
   );
 }
-
-/** Render server HTML body content inside our layout wrapper. */
-function extractBodyHtml(fullHtml: string): string {
-  const match = fullHtml.match(/<body[^>]*>([\s\S]*)<\/body>/i);
-  return match ? match[1] : fullHtml;
-}
diff --git a/apps/edr-freight-web/backoffice/src/pages/bookings/BookingRequestDetailPage.tsx b/apps/edr-freight-web/backoffice/src/pages/bookings/BookingRequestDetailPage.tsx
index e88e26e1d..2893e2259 100644
--- a/apps/edr-freight-web/backoffice/src/pages/bookings/BookingRequestDetailPage.tsx
+++ b/apps/edr-freight-web/backoffice/src/pages/bookings/BookingRequestDetailPage.tsx
@@ -13,17 +13,20 @@ import {
   RefreshCw,
   Train,
   Truck,
-  Weight,
 } from "lucide-react";
 
 import Breadcrumbs from "@/components/ui/Breadcrumbs";
 import { ApprovalStepsCard } from "@/components/bookings/ApprovalStepsCard";
+import { NextStepBanner } from "@/components/bookings/NextStepBanner";
 import { BookingActionsToolbar } from "@/components/bookings/BookingActionsToolbar";
 import { BookingPricingSummary } from "@/components/bookings/BookingPricingSummary";
 import { BookingPriorityBadge } from "@/components/bookings/BookingPriorityBadge";
 import { BookingStatusBadge } from "@/components/bookings/BookingStatusBadge";
 import { BookingWorkflowStepper } from "@/components/bookings/BookingWorkflowStepper";
-import { bookingSurface } from "@/components/bookings/booking-ui.styles";
+import {
+  bookingGlass,
+  bookingSurface,
+} from "@/components/bookings/booking-ui.styles";
 import { getStatusMeta } from "@/features/bookings/booking-status.config";
 import { toBookingListRow } from "@/features/bookings/mapBookingListRow";
 import {
@@ -49,7 +52,7 @@ export default function BookingRequestDetailPage() {
     return (
       <div className={bookingSurface.page}>
         <div className="flex min-h-[50vh] flex-col items-center justify-center gap-4 p-8">
-          <Loader2 className="size-10 animate-spin text-primary" />
+          <Loader2 className="size-10 animate-spin text-muted-foreground" />
           <p className="text-sm font-medium text-muted-foreground">
             Loading booking…
           </p>
@@ -68,8 +71,13 @@ export default function BookingRequestDetailPage() {
               "mx-auto max-w-md p-12 text-center",
             )}
           >
-            <div className="mx-auto flex size-16 items-center justify-center rounded-2xl bg-muted">
-              <Package className="size-8 text-muted-foreground" />
+            <div
+              className={cn(
+                "mx-auto flex size-16 items-center justify-center rounded-2xl",
+                bookingGlass.iconWellGreen,
+              )}
+            >
+              <Package className="size-8" />
             </div>
             <h1 className="mt-6 text-xl font-bold text-foreground">
               Booking not found
@@ -107,31 +115,54 @@ export default function BookingRequestDetailPage() {
 
         <div className={bookingSurface.detailHero}>
           <div className={bookingSurface.heroGlow} />
+          <div className={bookingSurface.heroSheen} />
           <div className="relative p-6 sm:p-8">
+            <div className="mb-4">
+              <Button
+                variant="ghost"
+                size="sm"
+                className="-ml-2 gap-2 text-muted-foreground hover:text-foreground"
+                onClick={() => navigate("/dashboard/booking-requests")}
+              >
+                <ArrowLeft className="size-4" />
+                Back to list
+              </Button>
+            </div>
             <div className="flex flex-col gap-6 lg:flex-row lg:items-start lg:justify-between">
               <div className="flex gap-4">
-                <div className="flex size-16 shrink-0 items-center justify-center rounded-2xl bg-primary text-primary-foreground shadow-lg shadow-primary/20">
-                  <Package className="size-7" />
+                <div
+                  className={cn(
+                    "flex size-16 shrink-0 items-center justify-center rounded-2xl",
+                    bookingGlass.iconWellGreen,
+                  )}
+                >
+                  <Package className="size-7" strokeWidth={1.75} />
                 </div>
                 <div className="min-w-0 space-y-3">
+                  <p className="text-[11px] font-semibold uppercase tracking-wider text-muted-foreground">
+                    Booking reference
+                  </p>
                   <div className="flex flex-wrap items-center gap-2">
-                    <h1 className="text-2xl font-bold tracking-tight text-foreground sm:text-3xl">
+                    <h1 className="text-2xl font-semibold tracking-tight text-foreground sm:text-[1.75rem]">
                       {booking.reference}
                     </h1>
                     <BookingStatusBadge status={booking.status} />
                     <BookingPriorityBadge score={booking.priorityScore} />
                   </div>
+                  {booking.nextStep && (
+                    <NextStepBanner nextStep={booking.nextStep} className="max-w-xl" />
+                  )}
                   <div className="flex flex-wrap items-center gap-x-4 gap-y-2 text-sm text-muted-foreground">
                     <span className="inline-flex items-center gap-1.5 font-medium text-foreground">
-                      <Building2 className="size-4 text-primary" />
+                      <Building2 className="size-4 opacity-70" />
                       {row.customerLabel}
                     </span>
                     <span className="inline-flex items-center gap-1.5">
-                      <Calendar className="size-4" />
+                      <Calendar className="size-4 opacity-70" />
                       Scheduled {booking.scheduledDate}
                     </span>
                     <span className="inline-flex items-center gap-1.5">
-                      <Clock className="size-4" />
+                      <Clock className="size-4 opacity-70" />
                       Created{" "}
                       {new Date(booking.createdAt).toLocaleDateString(undefined, {
                         dateStyle: "medium",
@@ -142,11 +173,11 @@ export default function BookingRequestDetailPage() {
               </div>
 
               <div className="flex flex-col items-stretch gap-3 sm:items-end">
-                <div className="rounded-xl border border-primary/20 bg-background/80 px-5 py-4 text-right shadow-sm backdrop-blur-sm">
-                  <p className="text-[10px] font-bold uppercase tracking-wider text-muted-foreground">
+                <div className={cn(bookingSurface.valueCard, "min-w-[12rem] text-right")}>
+                  <p className="text-[10px] font-semibold uppercase tracking-wider text-muted-foreground">
                     Total value
                   </p>
-                  <p className="mt-1 font-mono text-2xl font-bold tabular-nums text-foreground">
+                  <p className="mt-1 font-mono text-2xl font-semibold tabular-nums text-foreground">
                     {booking.paymentCurrency}{" "}
                     {amount.toLocaleString(undefined, {
                       minimumFractionDigits: 2,
@@ -159,7 +190,7 @@ export default function BookingRequestDetailPage() {
                 <Button
                   variant="outline"
                   size="sm"
-                  className="gap-2 self-end"
+                  className="gap-2 self-end border-border/60 bg-background/60 backdrop-blur-sm hover:bg-background/80"
                   disabled={isFetching}
                   onClick={() => refetch()}
                 >
@@ -191,7 +222,7 @@ export default function BookingRequestDetailPage() {
                 title="Contract summary"
                 subtitle="Generated terms"
               >
-                <pre className="max-h-64 overflow-auto whitespace-pre-wrap rounded-lg border border-border/60 bg-muted/20 p-4 font-mono text-xs leading-relaxed text-muted-foreground">
+                <pre className="max-h-64 overflow-auto whitespace-pre-wrap rounded-lg border border-border/50 bg-muted/10 p-4 font-mono text-xs leading-relaxed text-muted-foreground backdrop-blur-sm">
                   {booking.contractSummary}
                 </pre>
               </SectionShell>
@@ -213,7 +244,8 @@ export default function BookingRequestDetailPage() {
               <div className={bookingSurface.sectionCard}>
                 <div className="px-5 py-4">
                   <Button
-                    className="w-full gap-2"
+                    className="w-full gap-2 shadow-sm"
+                    variant="default"
                     onClick={() =>
                       navigate(`/dashboard/booking-requests/${booking.id}/contract`)
                     }
@@ -249,9 +281,7 @@ function SectionShell({
   return (
     <div className={bookingSurface.sectionCard}>
       <div className={bookingSurface.sectionHeader}>
-        <div className="flex size-9 items-center justify-center rounded-lg bg-primary/10 text-primary">
-          {icon}
-        </div>
+        <div className={bookingSurface.sectionIcon}>{icon}</div>
         <div>
           <h2 className="text-sm font-semibold text-foreground">{title}</h2>
           {subtitle && (
@@ -277,14 +307,22 @@ function RouteCard({
       title="Route & service"
       subtitle="Corridor and service level"
     >
-      <div className="flex flex-col items-stretch gap-6 rounded-xl border border-dashed border-border bg-muted/15 p-5 md:flex-row md:items-center md:justify-between">
+      <div
+        className={cn(
+          "flex flex-col items-stretch gap-6 rounded-xl border border-dashed border-emerald-500/20 p-5 backdrop-blur-sm md:flex-row md:items-center md:justify-between",
+          bookingGlass.activeTab,
+        )}
+      >
         <RouteEndpoint label="Origin" station={row.originLabel} />
         <div className="flex flex-col items-center gap-2 px-4">
-          <div className="flex size-10 items-center justify-center rounded-full bg-primary/10 text-primary">
-            <Train className="size-5" />
+          <div className={cn("flex size-10 items-center justify-center rounded-full", bookingGlass.iconWellGreen)}>
+            <Train className="size-5 text-black" strokeWidth={1.75} />
           </div>
           <ArrowRight className="size-5 rotate-90 text-muted-foreground md:rotate-0" />
-          <Badge variant="outline" className="text-[10px] font-semibold uppercase">
+          <Badge
+            variant="outline"
+            className="border-border/50 bg-background/50 text-[10px] font-medium uppercase backdrop-blur-sm"
+          >
             {booking.serviceType?.label ??
               booking.serviceType?.code ??
               "Rail service"}
@@ -369,10 +407,10 @@ function CargoCard({ booking }: { booking: BookingDetail }) {
       {containers.length > 0 && (
         <>
           <Separator className="my-5" />
-          <div className="overflow-hidden rounded-lg border border-border">
+          <div className="overflow-hidden rounded-lg border border-border/50 backdrop-blur-sm">
             <table className="w-full text-sm">
               <thead>
-                <tr className="border-b bg-muted/30 text-left text-[10px] font-bold uppercase tracking-wider text-muted-foreground">
+                <tr className="border-b border-border/50 bg-muted/20 text-left text-[10px] font-semibold uppercase tracking-wider text-muted-foreground">
                   <th className="px-4 py-3">Container type</th>
                   <th className="px-4 py-3">Qty</th>
                   <th className="px-4 py-3">VGM / unit</th>
@@ -415,14 +453,14 @@ function RouteEndpoint({
 }) {
   return (
     <div className="flex min-w-0 items-center gap-3 md:max-w-[14rem]">
-      <div className="flex size-11 shrink-0 items-center justify-center rounded-xl bg-primary text-primary-foreground shadow-sm">
-        <MapPin className="size-5" />
+      <div className={bookingSurface.sectionIconLg}>
+        <MapPin className="size-5" strokeWidth={1.75} />
       </div>
       <div className="min-w-0">
-        <p className="text-[10px] font-bold uppercase tracking-wider text-muted-foreground">
+        <p className="text-[10px] font-semibold uppercase tracking-wider text-muted-foreground">
           {label}
         </p>
-        <p className="truncate text-sm font-bold text-foreground">{station}</p>
+        <p className="truncate text-sm font-semibold text-foreground">{station}</p>
       </div>
     </div>
   );
@@ -444,10 +482,10 @@ function MetricTile({
         highlight && "border-amber-300/50 bg-amber-50/50 dark:bg-amber-950/20",
       )}
     >
-      <p className="text-[10px] font-bold uppercase tracking-wider text-muted-foreground">
+      <p className="text-[10px] font-semibold uppercase tracking-wider text-muted-foreground">
         {label}
       </p>
-      <p className="mt-1.5 text-sm font-semibold leading-snug text-foreground">
+      <p className="mt-1.5 text-sm font-medium leading-snug text-foreground">
         {value}
       </p>
     </div>
diff --git a/apps/edr-freight-web/backoffice/src/pages/bookings/BookingRequestsPage.tsx b/apps/edr-freight-web/backoffice/src/pages/bookings/BookingRequestsPage.tsx
index 5300dc3ca..efe9eed72 100644
--- a/apps/edr-freight-web/backoffice/src/pages/bookings/BookingRequestsPage.tsx
+++ b/apps/edr-freight-web/backoffice/src/pages/bookings/BookingRequestsPage.tsx
@@ -1,4 +1,4 @@
-import { useMemo, useState } from "react";
+import { useCallback, useMemo, useRef, useState } from "react";
 import { useNavigate } from "react-router-dom";
 import {
   AlertCircle,
@@ -23,12 +23,18 @@ import {
 } from "@/components/bookings/BookingStatusTabs";
 import { BookingStatGrid } from "@/components/bookings/BookingStatGrid";
 import { BookingStatusBadge } from "@/components/bookings/BookingStatusBadge";
+import { BookingApprovalProgressCell } from "@/components/bookings/BookingApprovalProgressCell";
 import { BookingActionsMenu } from "@/components/bookings/BookingActionsMenu";
 import { BookingTableEmpty } from "@/components/bookings/BookingTableEmpty";
-import { bookingInput, bookingSurface } from "@/components/bookings/booking-ui.styles";
+import {
+  bookingGlass,
+  bookingInput,
+  bookingSurface,
+  bookingTable,
+} from "@/components/bookings/booking-ui.styles";
 import { BOOKING_LIST_TABS } from "@/features/bookings/booking-status.config";
 import { toBookingListRow } from "@/features/bookings/mapBookingListRow";
-import { useBookingList } from "@/hooks/bookings/useBookings";
+import { useBookingList, useBookingListSummary } from "@/hooks/bookings/useBookings";
 import type { BookingListFilter } from "@/services/bookings.service";
 import type { BookingListRow } from "@/types/booking";
 import { cn } from "@/lib/utils";
@@ -42,16 +48,26 @@ import {
   Input,
 } from "@edr/ui-common";
 
-function getStatusForTab(tab: BookingStatusTabKey): string | undefined {
+function getStatusesForTab(tab: BookingStatusTabKey): string | undefined {
   const match = BOOKING_LIST_TABS.find((t) => t.key === tab);
-  return match?.status ?? undefined;
+  if (!match?.statuses?.length) return undefined;
+  return match.statuses.join(",");
 }
 
 export default function BookingRequestsPage() {
   const navigate = useNavigate();
   const { pagination, setPagination } = usePagination({ pageSize: 10 });
   const [query, setQuery] = useState("");
-  const [activeTab, setActiveTab] = useState<BookingStatusTabKey>("SUBMITTED");
+  const [activeTab, setActiveTab] = useState<BookingStatusTabKey>("in_approval");
+  const suppressRowClickRef = useRef(false);
+  const suppressRowClick = useCallback(() => {
+    suppressRowClickRef.current = true;
+    window.setTimeout(() => {
+      suppressRowClickRef.current = false;
+    }, 400);
+  }, []);
+
+  const tabStatuses = getStatusesForTab(activeTab);
 
   const filter: BookingListFilter = useMemo(
     () => ({
@@ -59,12 +75,18 @@ export default function BookingRequestsPage() {
       pageSize: pagination.pageSize,
       sortBy: "createdAt",
       sortOrder: "DESC",
-      ...(getStatusForTab(activeTab) ? { status: getStatusForTab(activeTab) } : {}),
+      tab: activeTab,
+      ...(tabStatuses ? { statuses: tabStatuses } : {}),
     }),
-    [pagination.pageIndex, pagination.pageSize, activeTab],
+    [pagination.pageIndex, pagination.pageSize, activeTab, tabStatuses],
   );
 
   const { data, isLoading, isError, refetch, isFetching } = useBookingList(filter);
+  const {
+    data: summary,
+    isLoading: summaryLoading,
+    refetch: refetchSummary,
+  } = useBookingListSummary(filter);
 
   const rows = useMemo(() => {
     const items = (data?.items ?? []).map(toBookingListRow);
@@ -82,26 +104,39 @@ export default function BookingRequestsPage() {
   const hasSearch = query.trim().length > 0;
   const showEmpty = !isLoading && !isError && rows.length === 0;
 
-  const pendingCount = rows.filter(
-    (b) => b.status === "SUBMITTED" || b.status === "PENDING_APPROVAL",
-  ).length;
-  const urgentCount = rows.filter((b) => b.priorityScore >= 1000).length;
+  const metrics = summary?.metrics;
+  const tabCounts = summary?.tabs;
+  const statValue = (value: number | undefined) =>
+    summaryLoading ? "—" : (value ?? 0);
+
+  const handleRefresh = useCallback(() => {
+    void refetch();
+    void refetchSummary();
+  }, [refetch, refetchSummary]);
+
+  const handleRowClick = useCallback(
+    (row: BookingListRow) => {
+      if (suppressRowClickRef.current) return;
+      navigate(`/dashboard/booking-requests/${row.id}`);
+    },
+    [navigate],
+  );
 
   const columns: ColumnDef<BookingListRow>[] = [
     {
       id: "booking",
-      header: () => <span className="text-xs font-semibold uppercase tracking-wider">Booking</span>,
+      header: () => <span className={bookingTable.headerCell}>Booking</span>,
       cell: ({ row }) => {
         const b = row.original;
         return (
-          <div className="flex items-center gap-3 py-1">
-            <div className="flex size-10 shrink-0 items-center justify-center rounded-xl bg-gradient-to-br from-primary to-primary/80 text-primary-foreground shadow-sm">
-              <Package className="size-4" />
+          <div className="flex items-center gap-3 py-1.5">
+            <div className={bookingTable.rowIcon}>
+              <Package className="size-4" strokeWidth={1.75} />
             </div>
             <div className="min-w-0">
-              <p className="truncate font-semibold text-foreground">{b.reference}</p>
+              <p className="truncate font-medium text-foreground">{b.reference}</p>
               <p className="mt-0.5 flex items-center gap-1 truncate text-xs text-muted-foreground">
-                <User className="size-3 shrink-0" />
+                <User className="size-3 shrink-0 opacity-70" />
                 {b.customerLabel}
               </p>
             </div>
@@ -111,7 +146,7 @@ export default function BookingRequestsPage() {
     },
     {
       id: "route",
-      header: () => <span className="text-xs font-semibold uppercase tracking-wider">Route</span>,
+      header: () => <span className={bookingTable.headerCell}>Route</span>,
       cell: ({ row }) => {
         const b = row.original;
         return (
@@ -122,10 +157,16 @@ export default function BookingRequestsPage() {
               <span className="max-w-[8rem] truncate">{b.destinationLabel}</span>
             </div>
             <div className="flex gap-1.5">
-              <Badge variant="outline" className="h-5 px-1.5 text-[10px] font-semibold uppercase">
+              <Badge
+                variant="outline"
+                className="h-5 border-border/50 bg-background/50 px-1.5 text-[10px] font-medium uppercase backdrop-blur-sm"
+              >
                 {b.tradeDirection}
               </Badge>
-              <Badge variant="secondary" className="h-5 px-1.5 text-[10px] font-medium">
+              <Badge
+                variant="secondary"
+                className="h-5 bg-muted/40 px-1.5 text-[10px] font-medium"
+              >
                 {b.freightType}
               </Badge>
             </div>
@@ -135,12 +176,19 @@ export default function BookingRequestsPage() {
     },
     {
       id: "status",
-      header: () => <span className="text-xs font-semibold uppercase tracking-wider">Status</span>,
+      header: () => <span className={bookingTable.headerCell}>Status</span>,
       cell: ({ row }) => <BookingStatusBadge status={row.original.status} />,
     },
+    {
+      id: "approval",
+      header: () => (
+        <span className={bookingTable.headerCell}>Approval</span>
+      ),
+      cell: ({ row }) => <BookingApprovalProgressCell row={row.original} />,
+    },
     {
       id: "scheduled",
-      header: () => <span className="text-xs font-semibold uppercase tracking-wider">Scheduled</span>,
+      header: () => <span className={bookingTable.headerCell}>Scheduled</span>,
       cell: ({ row }) => (
         <span className="inline-flex items-center gap-1.5 text-sm text-muted-foreground">
           <Calendar className="size-3.5" />
@@ -150,7 +198,7 @@ export default function BookingRequestsPage() {
     },
     {
       id: "priority",
-      header: () => <span className="text-xs font-semibold uppercase tracking-wider">Priority</span>,
+      header: () => <span className={bookingTable.headerCell}>Priority</span>,
       cell: ({ row }) => (
         <BookingPriorityBadge score={row.original.priorityScore} />
       ),
@@ -158,7 +206,7 @@ export default function BookingRequestsPage() {
     {
       id: "amount",
       header: () => (
-        <span className="text-xs font-semibold uppercase tracking-wider">Amount</span>
+        <span className={bookingTable.headerCell}>Amount</span>
       ),
       cell: ({ row }) => {
         const b = row.original;
@@ -176,12 +224,14 @@ export default function BookingRequestsPage() {
       id: "actions",
       size: 140,
       header: () => (
-        <span className="text-xs font-semibold uppercase tracking-wider">
-          Actions
-        </span>
+        <span className={bookingTable.headerCell}>Actions</span>
       ),
       cell: ({ row }) => (
-        <BookingActionsMenu row={row.original} variant="table" />
+        <BookingActionsMenu
+          row={row.original}
+          variant="table"
+          onSuppressRowClick={suppressRowClick}
+        />
       ),
     },
   ];
@@ -193,13 +243,22 @@ export default function BookingRequestsPage() {
 
         <div className={bookingSurface.hero}>
           <div className={bookingSurface.heroGlow} />
+          <div className={bookingSurface.heroSheen} />
           <div className="relative flex flex-col gap-6 p-6 sm:flex-row sm:items-center sm:justify-between sm:p-8">
             <div className="flex items-start gap-4">
-              <div className="flex size-14 shrink-0 items-center justify-center rounded-2xl bg-primary text-primary-foreground shadow-lg shadow-primary/25">
-                <Inbox className="size-7" />
+              <div
+                className={cn(
+                  "flex size-14 shrink-0 items-center justify-center rounded-2xl",
+                  bookingGlass.iconWellGreen,
+                )}
+              >
+                <Inbox className="size-6" strokeWidth={1.75} />
               </div>
               <div>
-                <h1 className="text-2xl font-bold tracking-tight text-foreground sm:text-3xl">
+                <p className="text-[11px] font-semibold uppercase tracking-wider text-muted-foreground">
+                  Operations
+                </p>
+                <h1 className="mt-1 text-2xl font-semibold tracking-tight text-foreground sm:text-[1.75rem]">
                   Booking requests
                 </h1>
                 <p className="mt-1.5 max-w-xl text-sm leading-relaxed text-muted-foreground">
@@ -211,9 +270,9 @@ export default function BookingRequestsPage() {
               <Button
                 variant="outline"
                 size="sm"
-                className="gap-2"
+                className="gap-2 border-border/60 bg-background/60 backdrop-blur-sm hover:bg-background/80"
                 disabled={isFetching}
-                onClick={() => refetch()}
+                onClick={handleRefresh}
               >
                 <RefreshCw
                   className={cn("size-4", isFetching && "animate-spin")}
@@ -228,29 +287,33 @@ export default function BookingRequestsPage() {
           items={[
             {
               label: "In queue",
-              value: total,
+              value: statValue(metrics?.inQueue),
               hint: "Total matching filter",
               icon: LayoutList,
             },
             {
               label: "On this page",
-              value: rows.length,
-              hint: "Current view",
+              value: statValue(metrics?.onThisPage),
+              hint: "Current page",
               icon: FileText,
             },
             {
               label: "Needs action",
-              value: pendingCount,
+              value: statValue(metrics?.needsAction),
               hint: "Submitted or pending approval",
               icon: Clock,
-              accent: "amber",
+              accent:
+                !summaryLoading && (metrics?.needsAction ?? 0) > 0
+                  ? "amber"
+                  : "default",
             },
             {
               label: "Urgent",
-              value: urgentCount,
+              value: statValue(metrics?.urgent),
               hint: "High priority score",
               icon: AlertCircle,
-              accent: urgentCount > 0 ? "rose" : "default",
+              accent:
+                !summaryLoading && (metrics?.urgent ?? 0) > 0 ? "rose" : "default",
             },
           ]}
         />
@@ -261,9 +324,7 @@ export default function BookingRequestsPage() {
             setActiveTab(tab);
             setPagination({ pageIndex: 0, pageSize: pagination.pageSize });
           }}
-          counts={{
-            [activeTab]: total,
-          }}
+          counts={tabCounts}
         />
 
         <div className={bookingSurface.panel}>
@@ -290,7 +351,11 @@ export default function BookingRequestsPage() {
             </div>
 
             <div className="flex flex-wrap items-center gap-2">
-              <span className="hidden text-xs text-muted-foreground sm:inline">
+              <span
+                className={cn(
+                  "hidden rounded-md border border-border/50 bg-background/50 px-2.5 py-1 text-xs text-muted-foreground backdrop-blur-sm sm:inline",
+                )}
+              >
                 {total} record{total !== 1 ? "s" : ""}
               </span>
             </div>
@@ -300,7 +365,7 @@ export default function BookingRequestsPage() {
             <BookingTableEmpty
               isError={isError}
               hasSearch={hasSearch}
-              onRetry={() => refetch()}
+              onRetry={handleRefresh}
             />
           ) : (
             <div className={bookingSurface.tableWrap}>
@@ -308,9 +373,7 @@ export default function BookingRequestsPage() {
                 columns={columns}
                 data={rows}
                 status={isLoading ? "loading" : isError ? "error" : "success"}
-                onRowClick={(row) =>
-                  navigate(`/dashboard/booking-requests/${row.id}`)
-                }
+                onRowClick={handleRowClick}
                 pagination={{
                   pageIndex: pagination.pageIndex,
                   pageSize: pagination.pageSize,
@@ -323,7 +386,13 @@ export default function BookingRequestsPage() {
                   manualPagination: true,
                   pageCount,
                 }}
-                containerClassName="border-0 shadow-none [&_tbody_tr]:group/tr [&_tbody_tr]:cursor-pointer [&_tbody_tr]:transition-colors [&_tbody_tr:hover]:bg-muted/40"
+                containerClassName={cn(
+                  "border-0 shadow-none",
+                  "[&_thead_tr]:border-b [&_thead_tr]:border-border/50",
+                  "[&_thead_th]:bg-muted/20 [&_thead_th]:backdrop-blur-sm",
+                  "[&_tbody_tr]:group/tr [&_tbody_tr]:cursor-pointer [&_tbody_tr]:border-b [&_tbody_tr]:border-border/30",
+                  "[&_tbody_tr]:transition-colors [&_tbody_tr:hover]:bg-muted/20",
+                )}
                 footer={DataTableFooter}
               />
             </div>
diff --git a/apps/edr-freight-web/backoffice/src/pages/ruleEngine/RuleEngineResourcePage.tsx b/apps/edr-freight-web/backoffice/src/pages/ruleEngine/RuleEngineResourcePage.tsx
index c81f1d6e7..9a56a67e6 100644
--- a/apps/edr-freight-web/backoffice/src/pages/ruleEngine/RuleEngineResourcePage.tsx
+++ b/apps/edr-freight-web/backoffice/src/pages/ruleEngine/RuleEngineResourcePage.tsx
@@ -1,5 +1,7 @@
 import { useCallback, useMemo, useState } from "react";
 import { Navigate, useLocation, useParams } from "react-router-dom";
+import { useAuth } from "@/auth/useAuth";
+import { canAccessRuleEngineResource } from "@/lib/permissions";
 import type { ColumnDef } from "@tanstack/react-table";
 import { Loader2 } from "lucide-react";
 
@@ -54,6 +56,7 @@ const pathCategory = (pathname: string): RuleEngineNavCategory | undefined => {
 };
 
 const RuleEngineResourcePage = () => {
+  const { user } = useAuth();
   const { resource: resourceSlug } = useParams<{ resource: string }>();
   const location = useLocation();
   const category = pathCategory(location.pathname);
@@ -75,6 +78,13 @@ const RuleEngineResourcePage = () => {
     config?.slug ?? DEFAULT_CONFIGURATION_SLUG,
   );
 
+  const canView = Boolean(
+    config && canAccessRuleEngineResource(user, config.slug, "view"),
+  );
+  const canManage = Boolean(
+    config && canAccessRuleEngineResource(user, config.slug, "manage"),
+  );
+
   const listParams = useMemo(
     () => ({
       search: config?.supportsSearch ? search.trim() || undefined : undefined,
@@ -207,6 +217,7 @@ const RuleEngineResourcePage = () => {
           <RuleEngineRecordActions
             record={row.original}
             config={config}
+            readOnly={!canManage}
             onEdit={(record) => {
               setEditing(record);
               setFormOpen(true);
@@ -215,15 +226,15 @@ const RuleEngineResourcePage = () => {
             onViewChain={
               config.slug === "approval-rules" ? () => setChainOpen(true) : undefined
             }
-            onSubmitRate={(id) => submit.mutate(id)}
-            onApproveRate={handleApproveRate}
+            onSubmitRate={canManage ? (id) => submit.mutate(id) : undefined}
+            onApproveRate={canManage ? handleApproveRate : undefined}
           />
         </div>
       ),
     });
 
     return base;
-  }, [config, submit, handleApproveRate]);
+  }, [canManage, config, submit, handleApproveRate]);
 
   const tableStatus = isLoading ? "loading" : isError ? "error" : "success";
 
@@ -235,6 +246,10 @@ const RuleEngineResourcePage = () => {
     return <Navigate to={defaultPath} replace />;
   }
 
+  if (!canView) {
+    return <Navigate to="/dashboard/overview" replace />;
+  }
+
   const openCreate = () => {
     setEditing(null);
     setFormOpen(true);
@@ -279,7 +294,7 @@ const RuleEngineResourcePage = () => {
               setPagination({ pageIndex: 0, pageSize: pagination.pageSize });
             }}
             searchPlaceholder={config.searchPlaceholder}
-            onAdd={openCreate}
+            onAdd={canManage ? openCreate : undefined}
             addLabel={`Add ${config.label.replace(/s$/, "")}`}
             viewMode={viewMode}
             onViewModeChange={setViewMode}
@@ -333,13 +348,14 @@ const RuleEngineResourcePage = () => {
             itemLabel={itemLabel}
             table={cardTable}
             pagination={paginationState}
-            onEdit={openEdit}
-            onDelete={setDeleteTarget}
+            readOnly={!canManage}
+            onEdit={canManage ? openEdit : undefined}
+            onDelete={canManage ? setDeleteTarget : undefined}
             onViewChain={
               config.slug === "approval-rules" ? () => setChainOpen(true) : undefined
             }
-            onSubmitRate={(id) => submit.mutate(id)}
-            onApproveRate={handleApproveRate}
+            onSubmitRate={canManage ? (id) => submit.mutate(id) : undefined}
+            onApproveRate={canManage ? handleApproveRate : undefined}
           />
         )}
       </Card>
diff --git a/apps/edr-freight-web/backoffice/src/services/api.ts b/apps/edr-freight-web/backoffice/src/services/api.ts
index 06595e5ca..4aab4bd98 100644
--- a/apps/edr-freight-web/backoffice/src/services/api.ts
+++ b/apps/edr-freight-web/backoffice/src/services/api.ts
@@ -305,16 +305,10 @@ export const api = {
       bookingsService.signContract(id, payload),
     ),
 
-    generatePnr: endpoint<{ id: string }, BookingDetail>(
+    payBooking: endpoint<{ id: string }, BookingDetail>(
       "bookings",
-      "generatePnr",
-      ({ id }) => bookingsService.generatePnr(id),
-    ),
-
-    verifyPayment: endpoint<{ id: string }, BookingDetail>(
-      "bookings",
-      "verifyPayment",
-      ({ id }) => bookingsService.verifyPayment(id),
+      "payBooking",
+      ({ id }) => bookingsService.payBooking(id),
     ),
 
     startTransit: endpoint<{ id: string }, BookingDetail>(
diff --git a/apps/edr-freight-web/backoffice/src/services/bookings.service.ts b/apps/edr-freight-web/backoffice/src/services/bookings.service.ts
index 4dd64823d..8c9bbe371 100644
--- a/apps/edr-freight-web/backoffice/src/services/bookings.service.ts
+++ b/apps/edr-freight-web/backoffice/src/services/bookings.service.ts
@@ -7,6 +7,10 @@ const B = URL_CONSTANTS.BOOKINGS;
 
 export interface BookingListFilter {
   status?: string;
+  /** Comma-separated statuses for grouped tabs */
+  statuses?: string;
+  /** Tab key for React Query cache (not sent to API) */
+  tab?: string;
   // customerId?: string;
   companyId?: string;
   freightType?: string;
@@ -23,6 +27,29 @@ export interface PaginatedBookings {
   total: number;
 }
 
+export interface BookingListSummaryMetrics {
+  inQueue: number;
+  onThisPage: number;
+  needsAction: number;
+  urgent: number;
+}
+
+export interface BookingListSummaryTabs {
+  all: number;
+  intake: number;
+  in_approval: number;
+  approved_contract: number;
+  payment: number;
+  operations: number;
+  completed: number;
+  closed: number;
+}
+
+export interface BookingListSummary {
+  metrics: BookingListSummaryMetrics;
+  tabs: BookingListSummaryTabs;
+}
+
 export interface ApproveStepPayload {
   id: string;
   stepId: string;
@@ -66,9 +93,41 @@ async function postBooking<T>(url: string, body?: unknown): Promise<T> {
 }
 
 export const bookingsService = {
+  getListSummary: async (filter?: BookingListFilter): Promise<BookingListSummary> => {
+    const params: Record<string, string | number | boolean | undefined> = {};
+    if (filter) {
+      if (filter.statuses) params.statuses = filter.statuses;
+      else if (filter.status) params.status = filter.status;
+      if (filter.page != null) params.page = filter.page;
+      if (filter.pageSize != null) params.pageSize = filter.pageSize;
+      if (filter.companyId) params.companyId = filter.companyId;
+      if (filter.freightType) params.freightType = filter.freightType;
+      if (filter.tradeDirection) params.tradeDirection = filter.tradeDirection;
+      if (filter.paymentCurrency) params.paymentCurrency = filter.paymentCurrency;
+    }
+    const response = await client.get<BookingListSummary>(B.LIST_SUMMARY, {
+      params,
+    });
+    return unwrap(response.data) as BookingListSummary;
+  },
+
   list: async (filter?: BookingListFilter): Promise<PaginatedBookings> => {
+    const params: Record<string, string | number | boolean | undefined> = {};
+    if (filter) {
+      if (filter.statuses) params.statuses = filter.statuses;
+      else if (filter.status) params.status = filter.status;
+      // filter.tab is intentionally omitted from API params
+      if (filter.page != null) params.page = filter.page;
+      if (filter.pageSize != null) params.pageSize = filter.pageSize;
+      if (filter.sortBy) params.sortBy = filter.sortBy;
+      if (filter.sortOrder) params.sortOrder = filter.sortOrder;
+      if (filter.companyId) params.companyId = filter.companyId;
+      if (filter.freightType) params.freightType = filter.freightType;
+      if (filter.tradeDirection) params.tradeDirection = filter.tradeDirection;
+      if (filter.paymentCurrency) params.paymentCurrency = filter.paymentCurrency;
+    }
     const response = await client.get<PaginatedBookings>(B.BASE, {
-      params: filter,
+      params,
     });
     const data = unwrap(response.data);
     return {
@@ -112,14 +171,14 @@ export const bookingsService = {
     const response = await client.get(B.CONTRACT_DOWNLOAD(id), {
       responseType: "blob",
     });
-    return response.data as Blob;
+    return ensurePdfBlob(response.data as Blob);
   },
 
   downloadContractDocument: async (id: string): Promise<Blob> => {
     const response = await client.get(B.CONTRACT_DOCUMENT(id), {
       responseType: "blob",
     });
-    return response.data as Blob;
+    return ensurePdfBlob(response.data as Blob);
   },
 
   signContract: (id: string, payload: SignContractPayload) =>
@@ -142,26 +201,7 @@ export const bookingsService = {
       role: "STAFF",
     }),
 
-  generatePnr: (id: string) => postBooking<BookingDetail>(B.PAYMENT_PNR(id)),
-
-  submitPaymentProof: async (id: string, file: File): Promise<BookingDetail> => {
-    const form = new FormData();
-    form.append("file", file);
-    const response = await client.post<BookingDetail>(B.PAYMENT_PROOF(id), form, {
-      headers: { "Content-Type": "multipart/form-data" },
-    });
-    return unwrap(response.data) as BookingDetail;
-  },
-
-  verifyPayment: (id: string) =>
-    postBooking<BookingDetail>(B.PAYMENT_VERIFY(id)),
-
-  downloadPaymentRequestLetter: async (id: string): Promise<Blob> => {
-    const response = await client.get(B.PAYMENT_REQUEST_LETTER(id), {
-      responseType: "blob",
-    });
-    return response.data as Blob;
-  },
+  payBooking: (id: string) => postBooking<BookingDetail>(B.PAYMENT_PAY(id)),
 
   startTransit: (id: string) =>
     postBooking<BookingDetail>(B.START_TRANSIT(id)),
@@ -171,3 +211,11 @@ export const bookingsService = {
   cancel: (id: string, reason: string) =>
     postBooking<BookingDetail>(B.CANCEL(id), { reason }),
 };
+
+async function ensurePdfBlob(blob: Blob): Promise<Blob> {
+  if (blob.type.includes("application/json")) {
+    const body = JSON.parse(await blob.text()) as { message?: string };
+    throw new Error(body.message ?? "Contract PDF download failed");
+  }
+  return blob;
+}
diff --git a/apps/edr-freight-web/backoffice/src/types/booking.ts b/apps/edr-freight-web/backoffice/src/types/booking.ts
index 9cdd4a42e..0fea62c19 100644
--- a/apps/edr-freight-web/backoffice/src/types/booking.ts
+++ b/apps/edr-freight-web/backoffice/src/types/booking.ts
@@ -48,11 +48,27 @@ export interface BookingApprovalStep {
   id: string;
   stepOrder: number;
   requiredRole: string;
+  blocksRole?: string | null;
   status: "PENDING" | "APPROVED" | "REJECTED" | "SKIPPED";
   actionedAt?: string | null;
   remarks?: string | null;
 }
 
+export interface BookingNextStep {
+  action: string;
+  description: string;
+  requiredRole?: string;
+}
+
+export interface InAppPaymentReceipt {
+  success: boolean;
+  provider: string;
+  providerRef: string;
+  amount: number;
+  currency: string;
+  paidAt: string;
+}
+
 export interface BookingReviewNote {
   id: string;
   note: string;
@@ -90,6 +106,8 @@ export interface BookingDetail {
   equipmentReturn?: string;
   contractSummary?: string | null;
   latestChangeRequestNote?: string | null;
+  nextStep?: BookingNextStep | null;
+  paymentReceipt?: InAppPaymentReceipt;
   createdAt: string;
   updatedAt: string;
   // customer?: BookingNamedRef & { companyName?: string };
@@ -114,6 +132,7 @@ export interface BookingListRow {
   id: string;
   reference: string;
   customerLabel: string;
+  approvalSteps?: BookingApprovalStep[];
   status: BookingStatus;
   scheduledDate: string;
   totalAmount: number;
diff --git a/packages/api-common/src/interceptors/response-transform.interceptor.ts b/packages/api-common/src/interceptors/response-transform.interceptor.ts
index 6c924a884..d3a024b62 100644
--- a/packages/api-common/src/interceptors/response-transform.interceptor.ts
+++ b/packages/api-common/src/interceptors/response-transform.interceptor.ts
@@ -3,7 +3,9 @@ import {
   ExecutionContext,
   Injectable,
   NestInterceptor,
+  StreamableFile,
 } from "@nestjs/common";
+import { Readable } from "stream";
 import { Observable } from "rxjs";
 import { map } from "rxjs/operators";
 
@@ -16,18 +18,28 @@ export interface StandardResponse<T> {
 @Injectable()
 export class ResponseTransformInterceptor<T> implements NestInterceptor<
   T,
-  StandardResponse<T>
+  StandardResponse<T> | T
 > {
   intercept(
     _context: ExecutionContext,
     next: CallHandler<T>,
-  ): Observable<StandardResponse<T>> {
+  ): Observable<StandardResponse<T> | T> {
     return next.handle().pipe(
-      map((data) => ({
-        success: true,
-        data,
-        timestamp: new Date().toISOString(),
-      })),
+      map((data) => {
+        if (
+          data instanceof StreamableFile ||
+          data instanceof Buffer ||
+          data instanceof Readable
+        ) {
+          return data;
+        }
+
+        return {
+          success: true,
+          data,
+          timestamp: new Date().toISOString(),
+        };
+      }),
     );
   }
 }
diff --git a/packages/ui-common/src/components/data-table/table.tsx b/packages/ui-common/src/components/data-table/table.tsx
index 697062f54..adbd6e428 100644
--- a/packages/ui-common/src/components/data-table/table.tsx
+++ b/packages/ui-common/src/components/data-table/table.tsx
@@ -97,7 +97,30 @@ export function DataTable<TData, TValue>({
                   <TableRow
                     key={row.id}
                     data-state={row.getIsSelected() && "selected"}
-                    onClick={() => onRowClick?.(row.original)}
+                    onClick={(event) => {
+                      if (!onRowClick) return;
+                      const target = event.target as HTMLElement;
+                      if (
+                        target.closest(
+                          [
+                            "button",
+                            "a",
+                            "input",
+                            "textarea",
+                            "select",
+                            "[role='menu']",
+                            "[role='menuitem']",
+                            "[data-slot='dialog-content']",
+                            "[data-slot='dialog-overlay']",
+                            "[data-slot='dropdown-menu-content']",
+                            "[data-stop-row-click]",
+                          ].join(","),
+                        )
+                      ) {
+                        return;
+                      }
+                      onRowClick(row.original);
+                    }}
                     role={onRowClick ? "button" : ""}
                     className={
                       onRowClick