diff --git a/apps/edr-freight-api/src/modules/bookings/booking-lifecycle-notifier.service.spec.ts b/apps/edr-freight-api/src/modules/bookings/booking-lifecycle-notifier.service.spec.ts
index 9a5960295..c9bdc4845 100644
--- a/apps/edr-freight-api/src/modules/bookings/booking-lifecycle-notifier.service.spec.ts
+++ b/apps/edr-freight-api/src/modules/bookings/booking-lifecycle-notifier.service.spec.ts
@@ -36,9 +36,13 @@ describe('BookingLifecycleNotifierService — operation changes requested', () =
     );
   });
 
-  it('sends a GL-created booking back to the GL who created it, not the customer', async () => {
+  it('sends a GL-created customs booking back to the GL who created it, not the customer', async () => {
     service.operationChangesRequested(
-      booking({ createdByRole: 'GL_ET', createdByUserId: 'gl-user-1' }),
+      booking({
+        customsClearingEnabled: true,
+        createdByRole: 'GL_ET',
+        createdByUserId: 'gl-user-1',
+      }),
       'Cargo weight does not match the declaration',
     );
     await flush();
@@ -54,7 +58,7 @@ describe('BookingLifecycleNotifierService — operation changes requested', () =
     expect(notifications.directSend).not.toHaveBeenCalled();
   });
 
-  it('still tells the customer when the booking is their own', async () => {
+  it('still tells the customer when the booking is a non-customs self-service booking', async () => {
     service.operationChangesRequested(booking(), 'Please attach the packing list');
     await flush();
 
@@ -65,14 +69,38 @@ describe('BookingLifecycleNotifierService — operation changes requested', () =
     expect(notifications.directSend).toHaveBeenCalled();
   });
 
-  it('falls back to the customer when the GL creator is unknown (legacy rows)', async () => {
+  it('routes a customer-opened customs booking to the clearance desk, not the customer', async () => {
+    // Path B lets the customer open the ONE_TIME shipment instance themselves
+    // (contract-booking.service assertGate's customerMayInitiate) — createdByRole
+    // stays 'CUSTOMER', but GL still owns completing/resubmitting it.
     service.operationChangesRequested(
-      booking({ createdByRole: 'GL_ET', createdByUserId: null }),
+      booking({ customsClearingEnabled: true, createdByRole: 'CUSTOMER' }),
       'Fix the declaration',
     );
     await flush();
 
-    expect(inbox.notify.mock.calls[0][0].recipients).toEqual({ companyId: 'co-1' });
+    const sent = inbox.notify.mock.calls[0][0];
+    expect(sent.recipients).toEqual({
+      permissionKeys: [FREIGHT_PERMS.bookings.clearanceGetNotification],
+    });
+    expect(sent.audience).toBe('BACKOFFICE');
+    expect(notifications.directSend).not.toHaveBeenCalled();
+  });
+
+  it('falls back to the clearance desk when the GL creator is unknown (legacy rows)', async () => {
+    service.operationChangesRequested(
+      booking({
+        customsClearingEnabled: true,
+        createdByRole: 'GL_ET',
+        createdByUserId: null,
+      }),
+      'Fix the declaration',
+    );
+    await flush();
+
+    expect(inbox.notify.mock.calls[0][0].recipients).toEqual({
+      permissionKeys: [FREIGHT_PERMS.bookings.clearanceGetNotification],
+    });
   });
 });
 
diff --git a/apps/edr-freight-api/src/modules/bookings/booking-lifecycle-notifier.service.ts b/apps/edr-freight-api/src/modules/bookings/booking-lifecycle-notifier.service.ts
index 01f0fd053..030f1115f 100644
--- a/apps/edr-freight-api/src/modules/bookings/booking-lifecycle-notifier.service.ts
+++ b/apps/edr-freight-api/src/modules/bookings/booking-lifecycle-notifier.service.ts
@@ -247,20 +247,27 @@ export class BookingLifecycleNotifierService {
   /**
    * Operations returned the operation request for changes.
    *
-   * A customs (Path B) booking was created BY GL Ethiopia on the customer's
-   * behalf — the customer cannot edit or resubmit it, so telling them to "update
-   * from the portal" is a dead end. Those go to the GL who created it, linking
-   * the contract clearance page they work from. Everything else (customer-made
-   * bookings) keeps the portal message.
+   * A customs (Path B) booking is completed by GL Ethiopia on the customer's
+   * behalf regardless of who opened the shipment instance — the customer-opened
+   * ONE_TIME case (see contract-booking.service assertGate) still stamps
+   * createdByRole 'CUSTOMER', so gate on customsClearingEnabled, not on who
+   * created it. The customer cannot edit or resubmit a customs booking, so
+   * telling them to "update from the portal" is a dead end. Those go to the GL
+   * who created it when known, else the clearance desk, linking the contract
+   * clearance page they work from. Everything else (customer-made bookings)
+   * keeps the portal message.
    */
   operationChangesRequested(b: Booking, note: string): void {
-    if (b.createdByRole === 'GL_ET' && b.createdByUserId) {
+    if (b.customsClearingEnabled) {
       const msg =
         `Operations returned booking ${b.reference} for changes: ${note}. ` +
         `Address it on the contract clearance page and resubmit to Operations.`;
       this.logger.log(`OPERATION CHANGES REQUESTED (to GL) — ${this.ref(b)}`);
       void this.inbox.notify({
-        recipients: { userIds: [b.createdByUserId] },
+        recipients:
+          b.createdByRole === 'GL_ET' && b.createdByUserId
+            ? { userIds: [b.createdByUserId] }
+            : CLEARANCE_DESK,
         audience: NotificationAudience.BACKOFFICE,
         type: NotificationType.BOOKING_STATUS,
         title: `Booking ${b.reference} needs changes`,
diff --git a/apps/edr-freight-web/backoffice/src/pages/bookings/DocumentClearanceDetailPage.tsx b/apps/edr-freight-web/backoffice/src/pages/bookings/DocumentClearanceDetailPage.tsx
index 48ce552a8..39a0e9d77 100644
--- a/apps/edr-freight-web/backoffice/src/pages/bookings/DocumentClearanceDetailPage.tsx
+++ b/apps/edr-freight-web/backoffice/src/pages/bookings/DocumentClearanceDetailPage.tsx
@@ -27,6 +27,7 @@ import {
 import type { Freight } from "@edr/types";
 
 import { ClearanceOpsTabs } from "@/components/contracts/ClearanceOpsTabs";
+import { BookingChangesRequestedAlert } from "@/components/contracts/BookingChangesRequestedAlert";
 import { PageContainer, PageHeader, KpiStrip } from "@/components/page";
 import type { KpiItem } from "@/components/page";
 import {
@@ -134,6 +135,20 @@ export default function DocumentClearanceDetailPage() {
     hasPermission(user, FREIGHT_PERMS.contracts.createBooking) &&
     !isDjiboutiGl(user);
 
+  // Operations sent this GL-created booking back for changes. Customs bookings
+  // are never self-booked (see BookingChangesRequestedAlert) — the note and the
+  // resubmit belong here, on the page GL works from, not the customer's portal.
+  const bookingNeedsChanges = booking?.status === "OPERATION_CHANGES_REQUESTED";
+  const isGlBookingOwner =
+    hasPermission(user, FREIGHT_PERMS.contracts.createBooking) &&
+    !isDjiboutiGl(user);
+  const changeRequestNote =
+    [...(booking?.reviewNotes ?? [])]
+      .filter((n) => n.type === "CHANGES_REQUESTED")
+      .sort(
+        (a, b) => new Date(b.createdAt).getTime() - new Date(a.createdAt).getTime(),
+      )[0]?.note ?? null;
+
   const docsPhaseComplete =
     clearance?.milestones?.some(
       (m) => m.milestoneCode === "DOCUMENTS_APPROVED" && m.status === "COMPLETED",
@@ -279,6 +294,22 @@ export default function DocumentClearanceDetailPage() {
           }
         />
 
+        {bookingNeedsChanges ? (
+          <BookingChangesRequestedAlert
+            bookingId={id!}
+            reference={booking?.reference}
+            note={changeRequestNote}
+            scheduledDate={booking?.scheduledDate}
+            canResubmit={isGlBookingOwner}
+            editHref={
+              booking?.contractId
+                ? `/dashboard/contracts/${booking.contractId}/bookings/${id}/complete?copyFrom=${id}`
+                : undefined
+            }
+            onResubmitted={() => void refetch()}
+          />
+        ) : null}
+
         <KpiStrip items={kpis} />
 
         {requestedLines ? (