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Backoffice can now "Request changes" on a pending settings change request without rejecting it outright: a new ChangesRequested status keeps the row open so the customer's next edit appends into the same request instead of starting a fresh cycle, and the reviewer's note persists across that round instead of being cleared on resubmit. Version History and Review History (previously two separate, differently-shaped lists) are merged into one chronological timeline under a new History tab, including document changes shown as a real previous-vs-current diff (both files openable). Bug fixes surfaced while wiring this up: - Replacing a single-file document slot left the old file live alongside the new one instead of retiring it (customer settings + onboarding uploads). - The "previous" file in a document diff 404'd once superseded — the preview route now also matches soft-deleted records. - A document replace was recorded twice in the timeline (once at upload, once again at change-request approval).