diff --git a/apps/backoffice/src/app/features/license-review/components/AssignDialog.tsx b/apps/backoffice/src/app/features/license-review/components/AssignDialog.tsx
new file mode 100644
index 000000000..9afca696c
--- /dev/null
+++ b/apps/backoffice/src/app/features/license-review/components/AssignDialog.tsx
@@ -0,0 +1,113 @@
+import { useEffect, useState } from 'react';
+import { Modal, Select, Stack, Text, Textarea } from '@mantine/core';
+import { useTranslation } from 'react-i18next';
+import { useGetAssignableOfficersQuery } from '@ema-platform/api';
+import { ModalFooter } from '@ema-platform/ui';
+import { Button } from '@mantine/core';
+
+export type AssignKind = 'review' | 'inspection';
+
+interface AssignDialogProps {
+  opened: boolean;
+  onClose: () => void;
+  /** Which stage is being handed out — changes the wording, not the mechanics. */
+  kind: AssignKind;
+  /** Reference of the application being dispatched, shown for confirmation. */
+  applicationNumber?: string;
+  loading?: boolean;
+  onConfirm: (officerId: string, remark?: string) => void;
+}
+
+/**
+ * The team leader handing work to an employee.
+ *
+ * One dialog for both stages because the decision is identical — pick a person,
+ * optionally say why — and two near-identical modals would drift apart. The
+ * `kind` only selects wording.
+ *
+ * Confirm stays disabled until someone is picked: an assignment with no
+ * assignee is the one mistake this dialog exists to prevent.
+ */
+export function AssignDialog({
+  opened,
+  onClose,
+  kind,
+  applicationNumber,
+  loading,
+  onConfirm,
+}: AssignDialogProps) {
+  const { t } = useTranslation();
+  const { data: officers = [], isLoading } = useGetAssignableOfficersQuery();
+  const [officerId, setOfficerId] = useState<string | null>(null);
+  const [remark, setRemark] = useState('');
+
+  // Reopening for a different application must not offer the previous
+  // dialog's answers as if they had been chosen for this one.
+  useEffect(() => {
+    if (opened) {
+      setOfficerId(null);
+      setRemark('');
+    }
+  }, [opened]);
+
+  const title =
+    kind === 'review'
+      ? t('queue.assignReview', 'Assign document review')
+      : t('queue.assignInspection', 'Assign inspection');
+
+  return (
+    <Modal opened={opened} onClose={onClose} title={title} size="md">
+      <Stack gap="md">
+        {applicationNumber && (
+          <Text size="sm" c="dimmed">
+            {applicationNumber}
+          </Text>
+        )}
+
+        <Select
+          label={
+            kind === 'review'
+              ? t('queue.assignReviewTo', 'Employee to review the documents')
+              : t('queue.assignInspectionTo', 'Employee to conduct the inspection')
+          }
+          placeholder={t('queue.selectEmployee', 'Select an employee')}
+          data={officers.map((o) => ({
+            value: o.id,
+            label: o.name ?? o.id,
+          }))}
+          value={officerId}
+          onChange={setOfficerId}
+          disabled={isLoading}
+          searchable
+          withAsterisk
+        />
+
+        <Textarea
+          label={t('queue.assignRemark', 'Instructions')}
+          description={t(
+            'queue.assignRemarkHint',
+            'Optional. Sent with the assignment notification.',
+          )}
+          value={remark}
+          onChange={(e) => setRemark(e.currentTarget.value)}
+          autosize
+          minRows={2}
+        />
+
+        <ModalFooter>
+          <Button variant="default" onClick={onClose} size="sm">
+            {t('common.cancel', 'Cancel')}
+          </Button>
+          <Button
+            size="sm"
+            loading={loading}
+            disabled={!officerId}
+            onClick={() => officerId && onConfirm(officerId, remark || undefined)}
+          >
+            {t('queue.assignConfirm', 'Assign')}
+          </Button>
+        </ModalFooter>
+      </Stack>
+    </Modal>
+  );
+}
diff --git a/apps/backoffice/src/app/features/license-review/components/DecisionConfirmModal.tsx b/apps/backoffice/src/app/features/license-review/components/DecisionConfirmModal.tsx
index 2c34fc9cd..8c863538f 100644
--- a/apps/backoffice/src/app/features/license-review/components/DecisionConfirmModal.tsx
+++ b/apps/backoffice/src/app/features/license-review/components/DecisionConfirmModal.tsx
@@ -134,7 +134,13 @@ export function DecisionConfirmModal({
 
   if (!action) return null;
 
-  const needsOfficer = action.id === 'assign' || action.id === 'escalate';
+  // The push-model assignments name a person the same way Assign does, so they
+  // reuse this picker rather than each carrying a dialog of their own.
+  const needsOfficer =
+    action.id === 'assign' ||
+    action.id === 'escalate' ||
+    action.id === 'assign-reviewer' ||
+    action.id === 'assign-inspector';
   const reasonMissing = action.requiresReason && !reason.trim() && !reasonCode;
   const blocked =
     reasonMissing ||
@@ -177,7 +183,11 @@ export function DecisionConfirmModal({
             label={
               action.id === 'escalate'
                 ? t('review.supervisor', 'Supervisor')
-                : t('review.officer', 'Officer')
+                : action.id === 'assign-inspector'
+                  ? t('review.inspector', 'Inspector')
+                  : action.id === 'assign-reviewer'
+                    ? t('review.reviewer', 'Reviewer')
+                    : t('review.officer', 'Officer')
             }
             placeholder={t('review.officerPlaceholder', 'Select who takes this on')}
             data={officers.map((officer) => ({
diff --git a/apps/backoffice/src/app/features/license-review/config/actions.ts b/apps/backoffice/src/app/features/license-review/config/actions.ts
index 8653938e7..ce4e819fa 100644
--- a/apps/backoffice/src/app/features/license-review/config/actions.ts
+++ b/apps/backoffice/src/app/features/license-review/config/actions.ts
@@ -18,6 +18,10 @@ export type ActionTier =
 export type ActionId =
   | 'claim'
   | 'assign'
+  | 'assign-reviewer'
+  | 'report-review'
+  | 'assign-inspector'
+  | 'report-inspection'
   | 'escalate'
   | 'hold'
   | 'resume'
@@ -75,6 +79,46 @@ export const ACTIONS: ActionDefinition[] = [
     permissions: ['can:claim:license-application'],
     emphasis: 'light',
   },
+  /**
+   * The push-model actions.
+   *
+   * `assign-reviewer` and `assign-inspector` start a stage; `report-review`
+   * and `report-inspection` hand it back. An employee sees only the two report
+   * actions — the assign pair is gated on ASSIGN_APPLICATION, which their
+   * position type does not carry.
+   */
+  {
+    id: 'assign-reviewer',
+    tier: 'workflow',
+    labelKey: 'review.actions.assignReviewer',
+    from: ['SUBMITTED', 'ELIGIBILITY_PAID'],
+    permissions: ['can:assign:license-application'],
+    emphasis: 'filled',
+  },
+  {
+    id: 'report-review',
+    tier: 'workflow',
+    labelKey: 'review.actions.reportReview',
+    from: ['UNDER_REVIEW', 'UNDER_EVALUATION'],
+    permissions: ['can:review:license-application'],
+    emphasis: 'filled',
+  },
+  {
+    id: 'assign-inspector',
+    tier: 'workflow',
+    labelKey: 'review.actions.assignInspector',
+    from: ['REVIEW_REPORTED', 'UNDER_EVALUATION'],
+    permissions: ['can:assign:license-application'],
+    emphasis: 'filled',
+  },
+  {
+    id: 'report-inspection',
+    tier: 'workflow',
+    labelKey: 'review.actions.reportInspection',
+    from: ['INSPECTION_COMPLETED'],
+    permissions: ['can:update:inspection'],
+    emphasis: 'filled',
+  },
   {
     id: 'assign',
     tier: 'workflow',
@@ -162,7 +206,9 @@ export const ACTIONS: ActionDefinition[] = [
     id: 'final-approve',
     tier: 'primary',
     labelKey: 'review.actions.finalApprove',
-    from: ['INSPECTION_COMPLETED', 'UNDER_EVALUATION'],
+    from: ['INSPECTION_COMPLETED',
+      'REVIEW_REPORTED',
+      'INSPECTION_REPORTED', 'UNDER_EVALUATION'],
     permissions: ['can:approve:license-application'],
     emphasis: 'filled',
     color: 'teal',
@@ -172,7 +218,9 @@ export const ACTIONS: ActionDefinition[] = [
     id: 'request-adjustment',
     tier: 'primary',
     labelKey: 'review.actions.requestAdjustment',
-    from: ['UNDER_REVIEW', 'UNDER_EVALUATION', 'INSPECTION_COMPLETED'],
+    from: ['UNDER_REVIEW', 'UNDER_EVALUATION', 'INSPECTION_COMPLETED',
+      'REVIEW_REPORTED',
+      'INSPECTION_REPORTED'],
     permissions: ['can:request-adjustment:license-application'],
     emphasis: 'light',
     color: 'orange',
@@ -187,6 +235,8 @@ export const ACTIONS: ActionDefinition[] = [
       'UNDER_EVALUATION',
       'INSPECTION_PENDING',
       'INSPECTION_COMPLETED',
+      'REVIEW_REPORTED',
+      'INSPECTION_REPORTED',
     ],
     permissions: ['can:reject:license-application'],
     emphasis: 'light',
diff --git a/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/actions.tsx b/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/actions.tsx
index bd3eb3753..ac28d13ab 100644
--- a/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/actions.tsx
+++ b/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/actions.tsx
@@ -7,11 +7,12 @@ import { LICENSE_PERMISSIONS, RequirePermission } from "@ema-platform/auth";
 export function licenseQueueActionsColumn(
   t: TFunction,
   handlers: {
-    claiming: boolean;
-    onClaim: (id: string) => void;
+    assigning: boolean;
+    /** Opens the assign dialog. Team leaders only — see below. */
+    onAssign: (application: LicenseApplication) => void;
     onOpen: (id: string) => void;
-    /** False for a non-logistics queue — there's no unclaimed pool to claim from. */
-    claimable?: boolean;
+    /** False for a non-logistics queue — nothing there is dispatched. */
+    assignable?: boolean;
   },
 ): AdvancedColumn<LicenseApplication> {
   return {
@@ -19,24 +20,32 @@ export function licenseQueueActionsColumn(
     label: t("queue.actionsColumn", "Actions"),
     align: "right",
     size: 140,
+    /**
+     * "Assign", not "Claim".
+     *
+     * Work is pushed, not picked up: an unassigned application is waiting for
+     * the team leader to hand it to someone, and no seeded position type holds
+     * `CLAIM_APPLICATION` any more. Guarded on `ASSIGN_APPLICATION`, so an
+     * employee sees only "Review" on the files that are already theirs.
+     */
     cell: ({ row }) =>
-      handlers.claimable !== false &&
+      handlers.assignable !== false &&
       row.original.assignedOfficerId === null &&
-      // Mirrors the CLAIM transition's `from` list: an examined cert
+      // Mirrors the ASSIGN_REVIEWER transition's `from` list: an examined cert
       // (CoC/CoP) sits in ELIGIBILITY_PAID once its eligibility fee clears,
       // not SUBMITTED.
       (row.original.status === "SUBMITTED" ||
         row.original.status === "ELIGIBILITY_PAID") ? (
         <RequirePermission
-          anyOf={[LICENSE_PERMISSIONS.CLAIM_APPLICATION]}
+          anyOf={[LICENSE_PERMISSIONS.ASSIGN_APPLICATION]}
           hideOnly
         >
           <Button
             size="xs"
-            loading={handlers.claiming}
-            onClick={() => handlers.onClaim(row.original.id)}
+            loading={handlers.assigning}
+            onClick={() => handlers.onAssign(row.original)}
           >
-            {t("queue.claim", "Claim")}
+            {t("queue.assign", "Assign")}
           </Button>
         </RequirePermission>
       ) : (
diff --git a/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/index.tsx b/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/index.tsx
index 856b30581..395f98087 100644
--- a/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/index.tsx
+++ b/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/index.tsx
@@ -35,7 +35,7 @@ import {
   familyLabels,
   localized,
   resolveFamilyKind,
-  useClaimApplicationMutation,
+  useAssignReviewerMutation,
   useGetAllApplicationsQuery,
   useGetAssignedToMeQuery,
   useGetLicenseTypesQuery,
@@ -54,7 +54,6 @@ import {
   AmharicDatePicker,
   type AdvancedColumn,
 } from "@ema-platform/ui";
-import { LICENSE_PERMISSIONS, RequirePermission } from "@ema-platform/auth";
 import {
   DEFAULT_VIEW,
   SAVED_VIEWS,
@@ -70,6 +69,7 @@ import { setDensity } from "../../../../store/preferences.slice";
 import { useAppDispatch, useAppSelector } from "../../../../store/hooks";
 import { KEYBOARD_SHORTCUTS, useQueueKeyboard } from "../../useQueueKeyboard";
 import { licenseQueueColumns } from "./columns";
+import { AssignDialog } from "../../components/AssignDialog";
 import { licenseQueueActionsColumn } from "./actions";
 import { PageHeader } from '@ema-platform/ui';
 
@@ -267,7 +267,8 @@ export function LicenseQueuePage() {
         ? mineQuery
         : allQuery;
 
-  const [claim, { isLoading: claiming }] = useClaimApplicationMutation();
+  const [assignReviewer, { isLoading: assigning }] = useAssignReviewerMutation();
+  const [assignTarget, setAssignTarget] = useState<LicenseApplication | null>(null);
   const [runExport, { isFetching: exporting }] =
     useLazyExportApplicationsQuery();
 
@@ -354,58 +355,40 @@ export function LicenseQueuePage() {
     setFacet({ sortBy: field, sortDir: dir });
   };
 
-  async function handleClaim(id: string) {
+  /**
+   * The team leader dispatching one application.
+   *
+   * Replaces the old self-service claim: nothing is picked up any more, so the
+   * queue's primary action is handing a file to an employee. The dialog holds
+   * the choice; this only sends it.
+   */
+  async function handleAssign(officerId: string, remark?: string) {
+    if (!assignTarget) return;
     try {
-      await claim(id).unwrap();
+      await assignReviewer({ id: assignTarget.id, officerId, remark }).unwrap();
       notifications.show({
         color: "teal",
-        title: t("queue.claimed", "Claimed"),
+        title: t("queue.assigned", "Assigned"),
         message: t(
-          "queue.claimedBody",
-          "The application is now assigned to you.",
+          "queue.assignedBody",
+          "The employee has been notified and the review has started.",
         ),
       });
-      changeView("mine");
+      setAssignTarget(null);
+      active.refetch();
     } catch (err) {
-      // A 409 means another officer got there first — refresh so the queue
-      // stops showing work that is no longer available.
       notifications.show({
         color: "red",
-        title: t("queue.claimFailed", "Could not claim"),
+        title: t("queue.assignFailed", "Could not assign"),
         message: extractErrorMessage(
           err,
-          t("queue.claimRace", "Another officer already claimed it."),
+          t("queue.assignError", "The application could not be assigned."),
         ),
       });
       active.refetch();
     }
   }
 
-  async function handleBulkClaim() {
-    const results = await Promise.allSettled(
-      selected.map((id) => claim(id).unwrap()),
-    );
-    const claimed = results.filter((r) => r.status === "fulfilled").length;
-    const lost = results.length - claimed;
-    notifications.show({
-      color: lost ? "yellow" : "teal",
-      title: t("queue.bulkClaimed", {
-        count: claimed,
-        defaultValue: "{{count}} claimed",
-      }),
-      // Partial success is the normal case in a shared queue, so it is
-      // reported rather than swallowed or treated as total failure.
-      message: lost
-        ? t("queue.bulkClaimPartial", {
-            count: lost,
-            defaultValue: "{{count}} were already taken by another officer.",
-          })
-        : "",
-    });
-    setSelected([]);
-    active.refetch();
-  }
-
   const cursorRow = items[cursor];
   useQueueKeyboard({
     enabled: !helpOpen,
@@ -414,10 +397,12 @@ export function LicenseQueuePage() {
     onPrevious: () => setCursor((c) => Math.max(c - 1, 0)),
     onOpen: () => cursorRow && navigate(`/licence-review/${cursorRow.id}`),
     onClaim: () => {
-      // Only unclaimed rows on a logistics queue can be claimed; pressing c
-      // elsewhere is a no-op rather than an error the officer has to read.
+      // "c" now opens the assign dialog on an undispatched row. Kept on the
+      // same key: it is still "do the queue's primary action to this row",
+      // and rebinding a shortcut officers have in their fingers costs more
+      // than the name mismatch.
       if (isLogistics !== false && cursorRow && cursorRow.assignedOfficerId === null)
-        handleClaim(cursorRow.id);
+        setAssignTarget(cursorRow);
     },
     onEscape: () => setSelected([]),
     onHelp: () => setHelpOpen(true),
@@ -478,12 +463,12 @@ export function LicenseQueuePage() {
         isLogistics,
       }),
       licenseQueueActionsColumn(t, {
-        claiming,
-        onClaim: handleClaim,
+        assigning,
+        onAssign: setAssignTarget,
         onOpen: (id) => navigate(`/licence-review/${id}`),
-        // Non-logistics applications aren't claimed off a shared queue (see
+        // Non-logistics applications aren't dispatched off a shared queue (see
         // `savedViewsForFamily`) — every row opens straight to Review.
-        claimable: isLogistics !== false,
+        assignable: isLogistics !== false,
       }),
     ],
     [
@@ -494,7 +479,7 @@ export function LicenseQueuePage() {
       selected,
       allSelected,
       items,
-      claiming,
+      assigning,
       isLogistics,
     ],
   );
@@ -763,23 +748,18 @@ export function LicenseQueuePage() {
               >
                 {t("queue.export", "Export CSV")}
               </Button>
-              {isLogistics !== false && (
-                <RequirePermission
-                  anyOf={[LICENSE_PERMISSIONS.CLAIM_APPLICATION]}
-                  hideOnly
-                >
-                  <Button loading={claiming} onClick={handleBulkClaim}>
-                    {t("queue.bulkClaim", {
-                      count: selected.length,
-                      defaultValue: "Claim {{count}}",
-                    })}
-                  </Button>
-                </RequirePermission>
-              )}
             </Group>
           </Group>
         </Paper>
       )}
+      <AssignDialog
+        opened={assignTarget !== null}
+        onClose={() => setAssignTarget(null)}
+        kind="review"
+        applicationNumber={assignTarget?.applicationNumber}
+        loading={assigning}
+        onConfirm={handleAssign}
+      />
     </Container>
   );
 }
diff --git a/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage/index.tsx b/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage/index.tsx
index d86070069..fdd4ab464 100644
--- a/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage/index.tsx
+++ b/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage/index.tsx
@@ -39,6 +39,10 @@ import {
   useLocalized,
   useApproveDocumentsMutation,
   useAssignApplicationMutation,
+  useAssignReviewerMutation,
+  useAssignInspectorMutation,
+  useReportReviewMutation,
+  useReportInspectionMutation,
   useCompleteReviewMutation,
   useConfirmPaymentMutation,
   useScheduleIssuanceMutation,
@@ -215,6 +219,13 @@ export function LicenseReviewPage() {
   const [resumeApplication] = useResumeApplicationMutation();
   const [escalateApplication] = useEscalateApplicationMutation();
   const [assignApplication] = useAssignApplicationMutation();
+  const [assignReviewer, { isLoading: assigningReviewer }] =
+    useAssignReviewerMutation();
+  const [assignInspector, { isLoading: assigningInspector }] =
+    useAssignInspectorMutation();
+  const [reportReview] = useReportReviewMutation();
+  const [reportInspection] = useReportInspectionMutation();
+
   // Real officer list, so Assign and Escalate name a person instead of
   // silently reassigning to whoever already held the application.
   const { data: officers = [] } = useGetAssignableOfficersQuery();
@@ -534,6 +545,46 @@ export function LicenseReviewPage() {
           // Claim is fired from the queue in practice; kept here for the case
           // where an officer opens an unclaimed application directly.
           break;
+        // Handing work out. Reuses the decision modal's officer picker rather
+        // than a dialog of its own — it already resolves the real officer list.
+        case "assign-reviewer":
+          if (!submission.officerId) return;
+          await run(
+            () =>
+              assignReviewer({
+                id,
+                officerId: submission.officerId as string,
+                remark: submission.reason,
+              }).unwrap(),
+            t("review.done.assignReviewer", "Review assigned"),
+          );
+          break;
+        case "assign-inspector":
+          if (!submission.officerId) return;
+          await run(
+            () =>
+              assignInspector({
+                id,
+                inspectorId: submission.officerId as string,
+                remark: submission.reason,
+              }).unwrap(),
+            t("review.done.assignInspector", "Inspection assigned"),
+          );
+          break;
+        // Handing work back. Parks the file with the team leader — an employee
+        // finishing their task decides nothing.
+        case "report-review":
+          await run(
+            () => reportReview({ id, remark: submission.reason }).unwrap(),
+            t("review.done.reportReview", "Sent to your team leader"),
+          );
+          break;
+        case "report-inspection":
+          await run(
+            () => reportInspection({ id, remark: submission.reason }).unwrap(),
+            t("review.done.reportInspection", "Inspection result sent"),
+          );
+          break;
         case "complete-review":
           await run(
             () =>
diff --git a/apps/backoffice/src/app/i18n/locales/am.ts b/apps/backoffice/src/app/i18n/locales/am.ts
index bf3dc571f..d2ec65d3c 100644
--- a/apps/backoffice/src/app/i18n/locales/am.ts
+++ b/apps/backoffice/src/app/i18n/locales/am.ts
@@ -867,6 +867,11 @@ export const am: Translations = {
     submitted: "የቀረበበት",
     sla: "ዕድሜ / የጊዜ ገደብ",
     claim: "ውሰድ",
+    assign: "መድብ",
+    assigned: "ተመድቧል",
+    assignedBody: "ባለሙያው ተነግሮታል፤ ግምገማው ተጀምሯል።",
+    assignFailed: "መመደብ አልተቻለም",
+    assignError: "ማመልከቻውን መመደብ አልተቻለም።",
     review: "ገምግም",
     claimed: "ተወስዷል",
     claimedBody: "ማመልከቻው አሁን ለእርስዎ ተመድቧል።",
@@ -966,6 +971,10 @@ export const am: Translations = {
     actions: {
       claim: "ውሰድ",
       assign: "መድብ",
+      assignReviewer: "ግምገማ መድብ",
+      reportReview: "ለቡድን መሪ አሳውቅ",
+      assignInspector: "ምርመራ መድብ",
+      reportInspection: "የምርመራ ውጤት አሳውቅ",
       escalate: "ወደ ላይ አሳድግ",
       hold: "አግድ",
       resume: "ቀጥል",
diff --git a/apps/backoffice/src/app/i18n/locales/en.ts b/apps/backoffice/src/app/i18n/locales/en.ts
index 650c3a8dc..8697095ce 100644
--- a/apps/backoffice/src/app/i18n/locales/en.ts
+++ b/apps/backoffice/src/app/i18n/locales/en.ts
@@ -875,6 +875,11 @@ export const en = {
     submitted: 'Submitted',
     sla: 'Age / SLA',
     claim: 'Claim',
+    assign: 'Assign',
+    assigned: 'Assigned',
+    assignedBody: 'The employee has been notified and the review has started.',
+    assignFailed: 'Could not assign',
+    assignError: 'The application could not be assigned.',
     review: 'Review',
     claimed: 'Claimed',
     claimedBody: 'The application is now assigned to you.',
@@ -974,6 +979,10 @@ export const en = {
     actions: {
       claim: 'Claim',
       assign: 'Assign',
+      assignReviewer: 'Assign review',
+      reportReview: 'Report to team leader',
+      assignInspector: 'Assign inspection',
+      reportInspection: 'Report inspection result',
       escalate: 'Escalate',
       hold: 'Put on hold',
       resume: 'Resume',
diff --git a/libs/api/src/lib/features/licensing/licensing-api.ts b/libs/api/src/lib/features/licensing/licensing-api.ts
index ac0fa0b02..7768628f0 100644
--- a/libs/api/src/lib/features/licensing/licensing-api.ts
+++ b/libs/api/src/lib/features/licensing/licensing-api.ts
@@ -755,6 +755,66 @@ export const licensingApi = baseApi
         query: () => ({ url: '/license-application-review/officers' }),
       }),
 
+      // ------------------------------------------------- team-leader dispatch
+      /**
+       * Handing work out, and handing it back.
+       *
+       * `assignApplication` below only re-points an application already in
+       * flight; these two *start* a stage, because under the push model
+       * assignment is how work begins — nothing is claimed from a queue.
+       */
+      assignReviewer: builder.mutation<
+        LicenseApplication,
+        { id: string; officerId: string; remark?: string }
+      >({
+        query: ({ id, ...body }) => ({
+          url: `/license-application-review/${id}/assign-reviewer`,
+          method: 'POST',
+          body,
+        }),
+        invalidatesTags: (_r, error, { id }) =>
+          error ? [] : [itemTag('LicenseApplication', id), listTag('ApplicationQueue')],
+      }),
+
+      assignInspector: builder.mutation<
+        LicenseApplication,
+        { id: string; inspectorId: string; remark?: string }
+      >({
+        query: ({ id, ...body }) => ({
+          url: `/license-application-review/${id}/assign-inspector`,
+          method: 'POST',
+          body,
+        }),
+        invalidatesTags: (_r, error, { id }) =>
+          error ? [] : [itemTag('LicenseApplication', id), listTag('ApplicationQueue')],
+      }),
+
+      reportReview: builder.mutation<
+        LicenseApplication,
+        { id: string; remark?: string }
+      >({
+        query: ({ id, ...body }) => ({
+          url: `/license-application-review/${id}/report-review`,
+          method: 'POST',
+          body,
+        }),
+        invalidatesTags: (_r, error, { id }) =>
+          error ? [] : [itemTag('LicenseApplication', id), listTag('ApplicationQueue')],
+      }),
+
+      reportInspection: builder.mutation<
+        LicenseApplication,
+        { id: string; remark?: string }
+      >({
+        query: ({ id, ...body }) => ({
+          url: `/license-application-review/${id}/report-inspection`,
+          method: 'POST',
+          body,
+        }),
+        invalidatesTags: (_r, error, { id }) =>
+          error ? [] : [itemTag('LicenseApplication', id), listTag('ApplicationQueue')],
+      }),
+
       // ----------------------------------------------------- workflow controls
       assignApplication: builder.mutation<
         LicenseApplication,
@@ -953,6 +1013,10 @@ export const {
   useRevokeLicenseMutation,
   useReinstateLicenseMutation,
   useAssignApplicationMutation,
+  useAssignReviewerMutation,
+  useAssignInspectorMutation,
+  useReportReviewMutation,
+  useReportInspectionMutation,
   useHoldApplicationMutation,
   useResumeApplicationMutation,
   useEscalateApplicationMutation,
diff --git a/libs/api/src/lib/features/licensing/licensing.helpers.ts b/libs/api/src/lib/features/licensing/licensing.helpers.ts
index 248de738b..d3a4c4613 100644
--- a/libs/api/src/lib/features/licensing/licensing.helpers.ts
+++ b/libs/api/src/lib/features/licensing/licensing.helpers.ts
@@ -65,7 +65,9 @@ export const STATUS_LABELS: Record<LicenseStatus, string> = {
   UNDER_EVALUATION: 'Under Evaluation',
   RESUBMIT_REQUIRED: 'Resubmit Required',
   INSPECTION_PENDING: 'Inspection Pending',
+  REVIEW_REPORTED: 'Review Reported',
   INSPECTION_COMPLETED: 'Inspection Completed',
+  INSPECTION_REPORTED: 'Inspection Reported',
   APPROVED: 'Approved',
   REJECTED: 'Rejected',
   ON_HOLD: 'On Hold',
@@ -92,7 +94,11 @@ export const STATUS_COLORS: Record<LicenseStatus, string> = {
   UNDER_EVALUATION: 'indigo',
   RESUBMIT_REQUIRED: 'orange',
   INSPECTION_PENDING: 'cyan',
+  // Both 'reported' states are waiting on the team leader, so they carry the
+  // same tone as anything else awaiting an officer decision.
+  REVIEW_REPORTED: 'orange',
   INSPECTION_COMPLETED: 'cyan',
+  INSPECTION_REPORTED: 'orange',
   APPROVED: 'teal',
   REJECTED: 'red',
   ON_HOLD: 'gray',
@@ -125,7 +131,9 @@ export const STATUS_PROGRESS: Record<LicenseStatus, number> = {
   UNDER_EVALUATION: 45,
   RESUBMIT_REQUIRED: 30,
   INSPECTION_PENDING: 55,
+  REVIEW_REPORTED: 50,
   INSPECTION_COMPLETED: 65,
+  INSPECTION_REPORTED: 70,
   APPROVED: 75,
   // Parked, so it keeps the progress of wherever it was held from.
   ON_HOLD: 45,
diff --git a/libs/api/src/lib/features/licensing/licensing.types.ts b/libs/api/src/lib/features/licensing/licensing.types.ts
index 029f45f92..a3a47d19b 100644
--- a/libs/api/src/lib/features/licensing/licensing.types.ts
+++ b/libs/api/src/lib/features/licensing/licensing.types.ts
@@ -26,9 +26,13 @@ export type LicenseStatus =
   | "SUBMITTED"
   | "UNDER_REVIEW"
   | "UNDER_EVALUATION"
+  // Employee filed their review; parked with the team leader for a decision.
+  | "REVIEW_REPORTED"
   | "RESUBMIT_REQUIRED"
   | "INSPECTION_PENDING"
   | "INSPECTION_COMPLETED"
+  // Inspector filed the result; parked with the team leader for a decision.
+  | "INSPECTION_REPORTED"
   | "APPROVED"
   | "REJECTED"
   | "ON_HOLD"