diff --git a/apps/backoffice/src/app/features/license-review/components/DecisionConfirmModal.tsx b/apps/backoffice/src/app/features/license-review/components/DecisionConfirmModal.tsx
index 3dbbe232a..d9df085d5 100644
--- a/apps/backoffice/src/app/features/license-review/components/DecisionConfirmModal.tsx
+++ b/apps/backoffice/src/app/features/license-review/components/DecisionConfirmModal.tsx
@@ -57,8 +57,14 @@ interface DecisionConfirmModalProps {
   action: ResolvedAction | null;
   applicantName: string;
   applicationNumber: string;
-  /** Document keys the officer flagged, for the deficiency checklist. */
-  flaggedDocuments?: string[];
+  /**
+   * What the officer flagged, for the deficiency checklist.
+   *
+   * Carries a label as well as the key because the key is only human-readable
+   * for documents: a form section is camelCase and a flagged staff member is a
+   * uuid, which is not something to put in front of an officer.
+   */
+  flaggedItems?: Array<{ key: string; label: string }>;
   /** Populated for Assign and Escalate, which must name a person. */
   officers?: Array<{ id: string; name: string | null }>;
   submitting?: boolean;
@@ -81,7 +87,7 @@ export function DecisionConfirmModal({
   action,
   applicantName,
   applicationNumber,
-  flaggedDocuments = [],
+  flaggedItems = [],
   officers = [],
   submitting,
   onClose,
@@ -97,9 +103,9 @@ export function DecisionConfirmModal({
   const [confirmText, setConfirmText] = useState('');
 
   const codes = action ? (REASON_CODES[action.id] ?? []) : [];
-  // `flaggedDocuments` is a fresh array on every parent render, so keying the
+  // `flaggedItems` is a fresh array on every parent render, so keying the
   // reset effect on its identity would wipe the officer's edits continuously.
-  const flaggedKey = flaggedDocuments.join('|');
+  const flaggedKey = flaggedItems.map((item) => item.key).join('|');
 
   // Reset per opening, and seed the message the applicant will receive so the
   // officer edits real copy rather than composing from nothing.
@@ -107,7 +113,7 @@ export function DecisionConfirmModal({
     if (!action) return;
     setReasonCode(null);
     setReason('');
-    setDeficiencies(flaggedDocuments);
+    setDeficiencies(flaggedItems.map((item) => item.key));
     setAcknowledged(false);
     setOfficerId(null);
     setConfirmText('');
@@ -216,7 +222,7 @@ export function DecisionConfirmModal({
         )}
 
         {/* 3. Deficiency checklist — the applicant sees exactly this list. */}
-        {action.id === 'request-adjustment' && flaggedDocuments.length > 0 && (
+        {action.id === 'request-adjustment' && flaggedItems.length > 0 && (
           <Checkbox.Group
             label={t('review.deficiencies', 'Items the applicant must correct')}
             description={t(
@@ -227,8 +233,8 @@ export function DecisionConfirmModal({
             onChange={setDeficiencies}
           >
             <Stack gap={4} mt="xs">
-              {flaggedDocuments.map((key) => (
-                <Checkbox key={key} value={key} label={key} />
+              {flaggedItems.map((item) => (
+                <Checkbox key={item.key} value={item.key} label={item.label} />
               ))}
             </Stack>
           </Checkbox.Group>
diff --git a/apps/backoffice/src/app/features/license-review/components/DocumentsTab.tsx b/apps/backoffice/src/app/features/license-review/components/DocumentsTab.tsx
index 839125fe1..3de93748c 100644
--- a/apps/backoffice/src/app/features/license-review/components/DocumentsTab.tsx
+++ b/apps/backoffice/src/app/features/license-review/components/DocumentsTab.tsx
@@ -336,12 +336,16 @@ export function DocumentsTab({
                     'Why must this document be corrected?',
                   )}
                   value={rejecting[attachment.documentKey]}
-                  onChange={(e) =>
+                  onChange={(e) => {
+                    // Read before the updater: React nulls `currentTarget`
+                    // once the handler returns, and the updater runs later,
+                    // during the re-render.
+                    const reason = e.currentTarget.value;
                     setRejecting((prev) => ({
                       ...prev,
-                      [attachment.documentKey]: e.currentTarget.value,
-                    }))
-                  }
+                      [attachment.documentKey]: reason,
+                    }));
+                  }}
                 />
                 <Button
                   size="compact-sm"
diff --git a/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage.tsx b/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage.tsx
index b4175b8e3..fc4ea734a 100644
--- a/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage.tsx
+++ b/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage.tsx
@@ -156,6 +156,35 @@ export function LicenseReviewPage() {
   const pendingInspection = inspections.find((i) => i.status === 'SCHEDULED');
   const flagged = Object.entries(flags);
 
+  /**
+   * The flagged items as the officer should see them in the confirmation.
+   *
+   * Only a document key reads acceptably on its own. A form section is
+   * camelCase, and a staff flag is keyed by the ApplicationStaff id — showing
+   * a uuid in the checklist would make the list impossible to tick with
+   * confidence.
+   */
+  const flaggedItems = useMemo(
+    () =>
+      flagged.map(([key, flag]) => {
+        if (flag.targetType === 'STAFF') {
+          const member = data?.staff.find((s) => s.id === key);
+          return {
+            key,
+            label: member
+              ? `${member.roleKey} — ${member.fullName}`
+              : t('review.staffMember', 'Staff member'),
+          };
+        }
+        if (flag.targetType === 'FORM_SECTION') {
+          return { key, label: key.replace(/([A-Z])/g, ' $1').trim() };
+        }
+        return { key, label: key };
+      }),
+    // eslint-disable-next-line react-hooks/exhaustive-deps
+    [flags, data?.staff, t],
+  );
+
   const actions = useMemo(() => {
     if (!data) return [];
     return resolveActions({
@@ -300,29 +329,66 @@ export function LicenseReviewPage() {
             t('review.done.finalApprove', 'Approved'),
           );
           break;
-        case 'request-adjustment':
+        case 'request-adjustment': {
+          const items = flagged
+            // Only the ticked deficiencies are sent, so the applicant can
+            // edit exactly the list they were shown.
+            .filter(([key]) =>
+              submission.deficiencies.length
+                ? submission.deficiencies.includes(key)
+                : true,
+            )
+            .map(([key, flag]) => ({
+              targetType: flag.targetType,
+              targetKey: key,
+              remark: flag.remark.trim(),
+            }));
+
+          // Each item is an instruction the applicant has to act on, so the
+          // API requires wording for every one. Catching it here names the
+          // items that need it; letting it through produced a bare 400 saying
+          // "items.0.remark should not be empty", which tells an officer
+          // nothing about which box to go and fill in.
+          const unexplained = items.filter((item) => !item.remark);
+          if (items.length === 0 || unexplained.length > 0) {
+            notifications.show({
+              color: 'orange',
+              title:
+                items.length === 0
+                  ? t(
+                      'review.adjustment.nothingFlagged',
+                      'Nothing has been flagged',
+                    )
+                  : t(
+                      'review.adjustment.reasonsMissing',
+                      'Every flagged item needs a reason',
+                    ),
+              message:
+                items.length === 0
+                  ? t(
+                      'review.adjustment.nothingFlaggedHint',
+                      'Tick what the applicant must correct before requesting an adjustment.',
+                    )
+                  : `${t(
+                      'review.adjustment.reasonsMissingHint',
+                      'Say what must be corrected for:',
+                    )} ${unexplained.map((item) => item.targetKey).join(', ')}`,
+            });
+            // `finally` closes the modal and clears the busy flag.
+            return;
+          }
+
           await run(async () => {
             await requestAdjustment({
               id,
               generalRemark: submission.reason,
               notificationBody: submission.notificationBody,
-              items: flagged
-                // Only the ticked deficiencies are sent, so the applicant can
-                // edit exactly the list they were shown.
-                .filter(([key]) =>
-                  submission.deficiencies.length
-                    ? submission.deficiencies.includes(key)
-                    : true,
-                )
-                .map(([key, flag]) => ({
-                  targetType: flag.targetType,
-                  targetKey: key,
-                  remark: flag.remark,
-                })),
+              items,
             }).unwrap();
             setFlags({});
           }, t('review.done.requestAdjustment', 'Adjustment requested'));
           break;
+        }
         case 'reject':
           await run(
             () =>
@@ -579,17 +645,33 @@ export function LicenseReviewPage() {
                       <TextInput
                         mt="xs"
                         size="xs"
+                        withAsterisk
                         placeholder={t(
                           'review.correctionPlaceholder',
                           'What must the applicant correct?',
                         )}
+                        // Flagging without saying why is what the applicant
+                        // would receive: "fix this section", and nothing else.
+                        error={
+                          flags[sectionKey].remark.trim()
+                            ? null
+                            : t(
+                                'review.correctionRequired',
+                                'Say what must be corrected',
+                              )
+                        }
                         value={flags[sectionKey].remark}
-                        onChange={(e) =>
+                        onChange={(e) => {
+                          // Read here, not inside the updater: React nulls
+                          // `currentTarget` when the handler returns, and the
+                          // updater runs afterwards during the re-render —
+                          // which crashed the page on the first keystroke.
+                          const remark = e.currentTarget.value;
                           setFlags((p) => ({
                             ...p,
-                            [sectionKey]: { ...p[sectionKey], remark: e.currentTarget.value },
-                          }))
-                        }
+                            [sectionKey]: { ...p[sectionKey], remark },
+                          }));
+                        }}
                       />
                     )}
                   </Card>
@@ -660,6 +742,9 @@ export function LicenseReviewPage() {
                       <Table.Th>{t('review.role', 'Role')}</Table.Th>
                       <Table.Th>{t('review.name', 'Name')}</Table.Th>
                       <Table.Th>{t('review.evidence', 'Evidence')}</Table.Th>
+                      <Table.Th w={260}>
+                        {t('review.correction', 'Correction')}
+                      </Table.Th>
                     </Table.Tr>
                   </Table.Thead>
                   <Table.Tbody>
@@ -680,6 +765,46 @@ export function LicenseReviewPage() {
                             ))}
                           </Group>
                         </Table.Td>
+                        {/* A person's papers are as returnable as a document
+                            or a form section: an ERB certificate for the wrong
+                            person is a defect the applicant has to fix, and
+                            until now the officer had to describe it under some
+                            unrelated document. */}
+                        <Table.Td>
+                          <Checkbox
+                            size="xs"
+                            label={t('review.needsCorrection', 'Needs correction')}
+                            checked={Boolean(flags[member.id])}
+                            onChange={() => toggleFlag('STAFF', member.id)}
+                          />
+                          {flags[member.id] && (
+                            <TextInput
+                              mt={6}
+                              size="xs"
+                              withAsterisk
+                              placeholder={t(
+                                'review.correctionPlaceholder',
+                                'What must the applicant correct?',
+                              )}
+                              error={
+                                flags[member.id].remark.trim()
+                                  ? null
+                                  : t(
+                                      'review.correctionRequired',
+                                      'Say what must be corrected',
+                                    )
+                              }
+                              value={flags[member.id].remark}
+                              onChange={(e) => {
+                                const remark = e.currentTarget.value;
+                                setFlags((p) => ({
+                                  ...p,
+                                  [member.id]: { ...p[member.id], remark },
+                                }));
+                              }}
+                            />
+                          )}
+                        </Table.Td>
                       </Table.Tr>
                     ))}
                   </Table.Tbody>
@@ -755,7 +880,7 @@ export function LicenseReviewPage() {
         action={pendingAction}
         applicantName={app.companyName ?? t('review.theApplicant', 'the applicant')}
         applicationNumber={app.applicationNumber}
-        flaggedDocuments={flagged.map(([key]) => key)}
+        flaggedItems={flaggedItems}
         officers={officers}
         submitting={Boolean(busyAction)}
         onClose={() => setPendingAction(null)}