diff --git a/apps/portal/src/app/features/profile/components/AddressFormContent.tsx b/apps/portal/src/app/features/profile/components/AddressFormContent.tsx
index 617a34751..98e91081e 100644
--- a/apps/portal/src/app/features/profile/components/AddressFormContent.tsx
+++ b/apps/portal/src/app/features/profile/components/AddressFormContent.tsx
@@ -124,8 +124,9 @@ export function AddressFormContent({
         />
         <TextInput
           label="Primary Phone"
-          placeholder="+251 9XX XXX XXX"
+          description="From your account, edit it in the Personal tab"
           required
+          readOnly
           {...register('primaryPhoneNumber')}
           error={errors.primaryPhoneNumber?.message}
         />
@@ -138,7 +139,8 @@ export function AddressFormContent({
         <TextInput
           label="Email"
           type="email"
-          placeholder="email@example.com"
+          description="From your account, edit it in the Personal tab"
+          readOnly
           {...register('email')}
           error={errors.email?.message}
         />
diff --git a/apps/portal/src/app/features/profile/pages/ProfilePage.tsx b/apps/portal/src/app/features/profile/pages/ProfilePage.tsx
index 50e5c3550..1715affd1 100644
--- a/apps/portal/src/app/features/profile/pages/ProfilePage.tsx
+++ b/apps/portal/src/app/features/profile/pages/ProfilePage.tsx
@@ -195,36 +195,37 @@ export function ProfilePage() {
         maritalStatus: currentProfile.maritalStatus || '',
       });
 
-      if (currentProfile.address) {
-        setLoadedAddress({
-          idType: currentProfile.address.idType || '',
-          idNumber: currentProfile.address.idNumber || '',
-          nationality: currentProfile.address.nationality || '',
-          primaryPhoneNumber: currentProfile.address.primaryPhoneNumber || '',
-          secondaryPhoneNumber: currentProfile.address.secondaryPhoneNumber || '',
-          email: currentProfile.address.email || '',
-          website: currentProfile.address.website || '',
-          regionId: currentProfile.address.regionId || '',
-          cityId: currentProfile.address.cityId || '',
-          subcityId: currentProfile.address.subCityId || '',
-          woredaId: currentProfile.address.woredaId || '',
-          streetAddress: currentProfile.address.streetAddress || '',
-          postalAddress: currentProfile.address.postalAddress || '',
-          emergencyContactName: currentProfile.address.emergencyContactName || '',
-          emergencyContactPhone: currentProfile.address.emergencyContactPhone || '',
-          // Previously read `emergencycontactRelation` (lower-case c), so the
-          // saved relationship never appeared when reopening the profile.
-          emergencyContactRelation:
-            currentProfile.address.emergencyContactRelation || '',
-        });
-      }
+      // Primary phone and email are the account's contact details (same
+      // source as the Personal tab), not the address record — always
+      // populated even before an address exists, and locked in the form.
+      setLoadedAddress({
+        idType: currentProfile.address?.idType || '',
+        idNumber: currentProfile.address?.idNumber || '',
+        nationality: currentProfile.address?.nationality || '',
+        primaryPhoneNumber: user?.phoneNumber || '',
+        secondaryPhoneNumber: currentProfile.address?.secondaryPhoneNumber || '',
+        email: user?.email || '',
+        website: currentProfile.address?.website || '',
+        regionId: currentProfile.address?.regionId || '',
+        cityId: currentProfile.address?.cityId || '',
+        subcityId: currentProfile.address?.subCityId || '',
+        woredaId: currentProfile.address?.woredaId || '',
+        streetAddress: currentProfile.address?.streetAddress || '',
+        postalAddress: currentProfile.address?.postalAddress || '',
+        emergencyContactName: currentProfile.address?.emergencyContactName || '',
+        emergencyContactPhone: currentProfile.address?.emergencyContactPhone || '',
+        // Previously read `emergencycontactRelation` (lower-case c), so the
+        // saved relationship never appeared when reopening the profile.
+        emergencyContactRelation:
+          currentProfile.address?.emergencyContactRelation || '',
+      });
       setDataLoading(false);
     } else if (!profileResolving) {
       // Resolver finished and there is still nothing — render the empty form
       // rather than an indefinite spinner.
       setDataLoading(false);
     }
-  }, [resolvedProfile, storedProfile, profileResolving]);
+  }, [resolvedProfile, storedProfile, profileResolving, user]);
 
   // Load the latest user from the server on mount
   useEffect(() => {