diff --git a/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/columns.tsx b/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/columns.tsx
index 45414b19b..6137c9460 100644
--- a/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/columns.tsx
+++ b/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/columns.tsx
@@ -1,14 +1,21 @@
 import type { Dispatch, ReactNode, SetStateAction } from "react";
-import { Badge, Checkbox, Text, Tooltip } from "@mantine/core";
+import { Badge, Checkbox, Group, Text, Tooltip } from "@mantine/core";
 import type { TFunction } from "i18next";
 import {
   STATUS_COLORS,
   STATUS_LABELS,
   applicantOrCompanyName,
   localized,
+  type ApplicationKind,
   type LicenseApplication,
   type QueueFilter,
 } from "@ema-platform/api";
+
+const KIND_COLOR: Record<ApplicationKind, string> = {
+  NEW: "blue",
+  RENEWAL: "teal",
+  REISSUE: "orange",
+};
 import type { AdvancedColumn } from "@ema-platform/ui";
 import { dateDisplayer } from "@ema-platform/shared";
 import { computeSla } from "../../sla";
@@ -112,9 +119,19 @@ export function licenseQueueColumns(
     {
       header: t("queue.typeCol", "Type"),
       cell: ({ row }) => (
-        <Text size="sm">
-          {localized(row.original.licenseType?.name, locale) || "—"}
-        </Text>
+        <Group gap={6} wrap="nowrap">
+          <Text size="sm">
+            {localized(row.original.licenseType?.name, locale) || "—"}
+          </Text>
+          {row.original.kind !== "NEW" && (
+            <Badge size="xs" variant="light" color={KIND_COLOR[row.original.kind]}>
+              {t(
+                `queue.kindValues.${row.original.kind}`,
+                row.original.kind === "RENEWAL" ? "Renewal" : "Replacement",
+              )}
+            </Badge>
+          )}
+        </Group>
       ),
     },
     {
diff --git a/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/index.tsx b/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/index.tsx
index 395f98087..d46037b7f 100644
--- a/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/index.tsx
+++ b/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/index.tsx
@@ -42,6 +42,7 @@ import {
   useGetQueueCountsQuery,
   useGetQueueQuery,
   useLazyExportApplicationsQuery,
+  type ApplicationKind,
   type LicenseApplication,
   type LicenseStatus,
   type LicenseType,
@@ -432,6 +433,7 @@ export function LicenseQueuePage() {
   const hasFacets = Boolean(
     urlFilter.status?.length ||
     urlFilter.licenseTypeId ||
+    urlFilter.kind ||
     urlFilter.assignee ||
     urlFilter.submittedFrom ||
     debouncedSearch,
@@ -580,6 +582,19 @@ export function LicenseQueuePage() {
               w={220}
             />
           )}
+          <Select
+            label={t("queue.kind", "Application kind")}
+            placeholder={t("queue.anyType", "Any")}
+            data={[
+              { value: "NEW", label: t("queue.kindValues.NEW", "New") },
+              { value: "RENEWAL", label: t("queue.kindValues.RENEWAL", "Renewal") },
+              { value: "REISSUE", label: t("queue.kindValues.REISSUE", "Replacement") },
+            ]}
+            value={urlFilter.kind ?? null}
+            onChange={(v) => setFacet({ kind: (v as ApplicationKind) ?? undefined })}
+            clearable
+            w={180}
+          />
           <AmharicDatePicker
             label={t("queue.submittedFrom", "Submitted from")}
             value={urlFilter.submittedFrom ?? ""}
diff --git a/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage/index.tsx b/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage/index.tsx
index e92dd964e..30af30ee6 100644
--- a/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage/index.tsx
+++ b/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage/index.tsx
@@ -261,6 +261,9 @@ export function LicenseReviewPage() {
   );
   const [issuanceOpen, setIssuanceOpen] = useState(false);
   const [issuanceDate, setIssuanceDate] = useState("");
+  const [issuancePeriod, setIssuancePeriod] = useState<"MORNING" | "AFTERNOON">(
+    "MORNING",
+  );
   const [resultOpen, setResultOpen] = useState(false);
   const [scheduleExamOpen, setScheduleExamOpen] = useState(false);
   const [examOutcomeOpen, setExamOutcomeOpen] = useState(false);
@@ -837,6 +840,11 @@ export function LicenseReviewPage() {
             <Badge color={STATUS_COLORS[status]} variant="light">
               {t(`queue.statusValues.${status}`, STATUS_LABELS[status])}
             </Badge>
+            {data.issuedLicenseStatus === "SUPERSEDED" && (
+              <Badge color="gray" variant="light">
+                {t("review.certificateSuperseded", "Certificate superseded")}
+              </Badge>
+            )}
             {app.adjustmentRound > 0 && (
               <Badge color="orange" variant="light" size="sm">
                 {t("review.round", {
@@ -1458,9 +1466,17 @@ export function LicenseReviewPage() {
             value={issuanceDate}
             onChange={setIssuanceDate}
           />
+          <SegmentedControl
+            value={issuancePeriod}
+            onChange={(value) => setIssuancePeriod(value as "MORNING" | "AFTERNOON")}
+            data={[
+              { value: "MORNING", label: t("review.morning", "Morning") },
+              { value: "AFTERNOON", label: t("review.afternoon", "Afternoon") },
+            ]}
+          />
           <ModalFooter>
             <Tooltip
-              label={t("review.pickDate", "Pick a date and time first")}
+              label={t("review.pickDate", "Pick a date first")}
               disabled={Boolean(issuanceDate)}
             >
               <span>
@@ -1478,6 +1494,7 @@ export function LicenseReviewPage() {
                     await scheduleIssuance({
                       id,
                       scheduledDate: issuanceDate,
+                      scheduledPeriod: issuancePeriod,
                     }).unwrap();
                     setIssuanceOpen(false);
                   },
diff --git a/apps/backoffice/src/app/features/pickup/pages/PickupDeskPage/actions.tsx b/apps/backoffice/src/app/features/pickup/pages/PickupDeskPage/actions.tsx
new file mode 100644
index 000000000..f14cb4c1b
--- /dev/null
+++ b/apps/backoffice/src/app/features/pickup/pages/PickupDeskPage/actions.tsx
@@ -0,0 +1,71 @@
+import { Button, Group } from '@mantine/core';
+import { IconCheck, IconUserCheck, IconX } from '@tabler/icons-react';
+import type { TFunction } from 'i18next';
+import type { AdvancedColumn } from '@ema-platform/ui';
+import type { PickupAppointment } from '@ema-platform/api';
+import { LICENSE_PERMISSIONS, RequirePermission } from '@ema-platform/auth';
+
+export function pickupDeskActionsColumn(
+  t: TFunction,
+  handlers: {
+    onCheckIn: (appointment: PickupAppointment) => void;
+    onIssue: (appointment: PickupAppointment) => void;
+    onNoShow: (appointment: PickupAppointment) => void;
+  },
+  loadingId: string | null,
+): AdvancedColumn<PickupAppointment> {
+  return {
+    header: '',
+    size: 260,
+    align: 'right',
+    cell: ({ row }) => {
+      const appointment = row.original;
+      const loading = loadingId === appointment.id;
+      return (
+        <Group gap="xs" justify="flex-end" wrap="nowrap">
+          {appointment.status === 'SCHEDULED' && (
+            <RequirePermission anyOf={[LICENSE_PERMISSIONS.MANAGE_PICKUP_DESK]} hideOnly>
+              <Button
+                size="xs"
+                variant="light"
+                loading={loading}
+                leftSection={<IconUserCheck size={14} />}
+                onClick={() => handlers.onCheckIn(appointment)}
+              >
+                {t('pickupDesk.checkIn', 'Check in')}
+              </Button>
+            </RequirePermission>
+          )}
+          {(appointment.status === 'SCHEDULED' || appointment.status === 'CHECKED_IN') && (
+            <>
+              <RequirePermission anyOf={[LICENSE_PERMISSIONS.ISSUE_CERTIFICATE]} hideOnly>
+                <Button
+                  size="xs"
+                  variant="filled"
+                  color="teal"
+                  loading={loading}
+                  leftSection={<IconCheck size={14} />}
+                  onClick={() => handlers.onIssue(appointment)}
+                >
+                  {t('pickupDesk.issue', 'Issue')}
+                </Button>
+              </RequirePermission>
+              <RequirePermission anyOf={[LICENSE_PERMISSIONS.MANAGE_PICKUP_DESK]} hideOnly>
+                <Button
+                  size="xs"
+                  variant="subtle"
+                  color="red"
+                  loading={loading}
+                  leftSection={<IconX size={14} />}
+                  onClick={() => handlers.onNoShow(appointment)}
+                >
+                  {t('pickupDesk.noShow', 'No-show')}
+                </Button>
+              </RequirePermission>
+            </>
+          )}
+        </Group>
+      );
+    },
+  };
+}
diff --git a/apps/backoffice/src/app/features/pickup/pages/PickupDeskPage/columns.tsx b/apps/backoffice/src/app/features/pickup/pages/PickupDeskPage/columns.tsx
new file mode 100644
index 000000000..821081e92
--- /dev/null
+++ b/apps/backoffice/src/app/features/pickup/pages/PickupDeskPage/columns.tsx
@@ -0,0 +1,51 @@
+import { Badge, Text } from '@mantine/core';
+import type { TFunction } from 'i18next';
+import type { AdvancedColumn } from '@ema-platform/ui';
+import type { PickupAppointment, PickupOffice } from '@ema-platform/api';
+
+const STATUS_COLOR: Record<PickupAppointment['status'], string> = {
+  SCHEDULED: 'cyan',
+  CHECKED_IN: 'yellow',
+  ISSUED: 'green',
+  NO_SHOW: 'red',
+  RESCHEDULED: 'gray',
+  CANCELLED: 'gray',
+};
+
+export function pickupDeskColumns(
+  t: TFunction,
+  officesById: Map<string, PickupOffice>,
+): AdvancedColumn<PickupAppointment>[] {
+  return [
+    {
+      header: t('pickupDesk.columns.time', 'Time'),
+      cell: ({ row }) => (
+        <Text size="sm" fw={600} ff="monospace">
+          {row.original.slotStartTime}
+        </Text>
+      ),
+    },
+    {
+      header: t('pickupDesk.columns.appointment', 'Appointment'),
+      cell: ({ row }) => (
+        <Text size="sm" ff="monospace">
+          {row.original.appointmentNumber}
+        </Text>
+      ),
+    },
+    {
+      header: t('pickupDesk.columns.office', 'Office'),
+      cell: ({ row }) => (
+        <Text size="sm">{officesById.get(row.original.officeId)?.name ?? '—'}</Text>
+      ),
+    },
+    {
+      header: t('pickupDesk.columns.status', 'Status'),
+      cell: ({ row }) => (
+        <Badge size="sm" variant="light" color={STATUS_COLOR[row.original.status]}>
+          {row.original.status.replace('_', ' ')}
+        </Badge>
+      ),
+    },
+  ];
+}
diff --git a/apps/backoffice/src/app/features/pickup/pages/PickupDeskPage/index.tsx b/apps/backoffice/src/app/features/pickup/pages/PickupDeskPage/index.tsx
new file mode 100644
index 000000000..b14235e11
--- /dev/null
+++ b/apps/backoffice/src/app/features/pickup/pages/PickupDeskPage/index.tsx
@@ -0,0 +1,150 @@
+import { useMemo, useState } from 'react';
+import { useTranslation } from 'react-i18next';
+import { Group, Select, Stack, ThemeIcon } from '@mantine/core';
+import { IconCalendarEvent } from '@tabler/icons-react';
+import { AmharicDatePicker, AdvancedTable, PageHeader, notify, useServerTable } from '@ema-platform/ui';
+import {
+  extractErrorMessage,
+  useCheckInPickupMutation,
+  useGetPickupOfficesQuery,
+  useGetPickupWorklistQuery,
+  useIssueCertificateMutation,
+  useMarkPickupIssuedMutation,
+  useMarkPickupNoShowMutation,
+  type PickupAppointment,
+} from '@ema-platform/api';
+import { pickupDeskActionsColumn } from './actions';
+import { pickupDeskColumns } from './columns';
+
+function todayIso(): string {
+  return new Date().toISOString().slice(0, 10);
+}
+
+/**
+ * The pickup officer's worklist for one day (spec §43): who is booked, when,
+ * and where they are in the visit. Check-in and no-show are pickup-desk
+ * concerns; Issue calls the existing certificate-issuance endpoint and then
+ * marks the appointment issued, so the two stay in the same state a
+ * `SCHEDULED` application has always moved through.
+ */
+export function PickupDeskPage() {
+  const { t } = useTranslation();
+  const [date, setDate] = useState(todayIso());
+  const [officeId, setOfficeId] = useState<string | null>(null);
+  const [loadingId, setLoadingId] = useState<string | null>(null);
+  const { setPageIndex, pageSize, setPageSize, paginate } = useServerTable();
+
+  const { data: offices } = useGetPickupOfficesQuery();
+  const {
+    data: appointments,
+    isFetching,
+    refetch,
+  } = useGetPickupWorklistQuery({ date, officeId: officeId ?? undefined });
+
+  const [checkIn] = useCheckInPickupMutation();
+  const [markIssued] = useMarkPickupIssuedMutation();
+  const [markNoShow] = useMarkPickupNoShowMutation();
+  const [issueCertificate] = useIssueCertificateMutation();
+
+  const officesById = useMemo(
+    () => new Map((offices ?? []).map((o) => [o.id, o])),
+    [offices],
+  );
+  const officeOptions = useMemo(
+    () => (offices ?? []).map((o) => ({ value: o.id, label: o.name })),
+    [offices],
+  );
+
+  const rows = [...(appointments ?? [])].sort((a, b) =>
+    a.slotStartTime.localeCompare(b.slotStartTime),
+  );
+  const page = paginate(rows);
+
+  async function withLoading(id: string, action: () => Promise<unknown>) {
+    setLoadingId(id);
+    try {
+      await action();
+    } catch (err) {
+      notify.error(extractErrorMessage(err), t('pickupDesk.actionFailed', 'Action failed'));
+    } finally {
+      setLoadingId(null);
+    }
+  }
+
+  async function handleCheckIn(appointment: PickupAppointment) {
+    await withLoading(appointment.id, () => checkIn(appointment.id).unwrap());
+  }
+
+  async function handleIssue(appointment: PickupAppointment) {
+    await withLoading(appointment.id, async () => {
+      // Renders and stores the certificate — the same action a raw
+      // schedule-only application reaches from the review page.
+      await issueCertificate(appointment.applicationId).unwrap();
+      await markIssued(appointment.id).unwrap();
+      notify.success(t('pickupDesk.issued', 'Document issued'));
+    });
+  }
+
+  async function handleNoShow(appointment: PickupAppointment) {
+    await withLoading(appointment.id, () => markNoShow(appointment.id).unwrap());
+  }
+
+  const columns = [
+    ...pickupDeskColumns(t, officesById),
+    pickupDeskActionsColumn(
+      t,
+      { onCheckIn: handleCheckIn, onIssue: handleIssue, onNoShow: handleNoShow },
+      loadingId,
+    ),
+  ];
+
+  return (
+    <Stack gap="lg">
+      <PageHeader
+        title={t('pickupDesk.title', 'Pickup Desk')}
+        subtitle={t(
+          'pickupDesk.subtitle',
+          "Today's and upcoming document pickup appointments.",
+        )}
+        noMargin
+        action={
+          <ThemeIcon size="xl" radius="md" variant="light">
+            <IconCalendarEvent size={22} />
+          </ThemeIcon>
+        }
+      />
+
+      <Group gap="sm">
+        <AmharicDatePicker
+          label={t('pickupDesk.date', 'Date')}
+          value={date}
+          onChange={setDate}
+        />
+        <Select
+          label={t('pickupDesk.office', 'Office')}
+          placeholder={t('pickupDesk.allOffices', 'All offices')}
+          data={officeOptions}
+          value={officeId}
+          onChange={setOfficeId}
+          clearable
+        />
+      </Group>
+
+      <AdvancedTable
+        tableName="pickup-desk-appointments"
+        columns={columns}
+        data={page.rows}
+        itemCount={page.itemCount}
+        pageIndex={page.pageIndex}
+        onPageChange={setPageIndex}
+        pageSize={pageSize}
+        onPageSizeChange={setPageSize}
+        refresh={refetch}
+        isLoading={isFetching}
+        emptyText={t('pickupDesk.empty', 'No appointments for this day.')}
+      />
+    </Stack>
+  );
+}
+
+export default PickupDeskPage;
diff --git a/apps/backoffice/src/app/features/pickup/pages/PickupOfficesPage/index.tsx b/apps/backoffice/src/app/features/pickup/pages/PickupOfficesPage/index.tsx
new file mode 100644
index 000000000..70548498f
--- /dev/null
+++ b/apps/backoffice/src/app/features/pickup/pages/PickupOfficesPage/index.tsx
@@ -0,0 +1,309 @@
+import { useState } from 'react';
+import { useTranslation } from 'react-i18next';
+import {
+  Badge,
+  Button,
+  Group,
+  Modal,
+  MultiSelect,
+  NumberInput,
+  Stack,
+  Switch,
+  Text,
+  TextInput,
+  ThemeIcon,
+} from '@mantine/core';
+import { IconBuildingWarehouse, IconPlus } from '@tabler/icons-react';
+import { AdvancedTable, ModalFooter, PageHeader, notify, useServerTable, type AdvancedColumn } from '@ema-platform/ui';
+import {
+  extractErrorMessage,
+  useCreatePickupOfficeMutation,
+  useGetPickupOfficesQuery,
+  useUpdatePickupOfficeMutation,
+  type PickupOffice,
+} from '@ema-platform/api';
+import { LICENSE_PERMISSIONS, RequirePermission } from '@ema-platform/auth';
+
+const WEEKDAYS = [
+  { value: '0', label: 'Sun' },
+  { value: '1', label: 'Mon' },
+  { value: '2', label: 'Tue' },
+  { value: '3', label: 'Wed' },
+  { value: '4', label: 'Thu' },
+  { value: '5', label: 'Fri' },
+  { value: '6', label: 'Sat' },
+];
+
+type OfficeDraft = {
+  name: string;
+  address: string;
+  workingDays: string[];
+  startTime: string;
+  endTime: string;
+  slotDurationMinutes: number;
+  maxApplicantsPerSlot: number;
+  rescheduleMinNoticeHours: number;
+  isActive: boolean;
+};
+
+const EMPTY_DRAFT: OfficeDraft = {
+  name: '',
+  address: '',
+  workingDays: ['1', '2', '3', '4', '5'],
+  startTime: '08:30',
+  endTime: '17:00',
+  slotDurationMinutes: 30,
+  maxApplicantsPerSlot: 10,
+  rescheduleMinNoticeHours: 24,
+  isActive: true,
+};
+
+function toDraft(office: PickupOffice): OfficeDraft {
+  return {
+    name: office.name,
+    address: office.address ?? '',
+    workingDays: office.workingDays.map(String),
+    startTime: office.startTime,
+    endTime: office.endTime,
+    slotDurationMinutes: office.slotDurationMinutes,
+    maxApplicantsPerSlot: office.maxApplicantsPerSlot,
+    rescheduleMinNoticeHours: office.rescheduleMinNoticeHours,
+    isActive: office.isActive,
+  };
+}
+
+/**
+ * Office/location, working hours, slot capacity and reschedule cutoff — the
+ * configuration `PickupService.availableSlots` computes real slots from
+ * (spec §20). Holiday management lives here too, one office at a time,
+ * rather than a separate page — a holiday has no meaning without an office.
+ */
+export function PickupOfficesPage() {
+  const { t } = useTranslation();
+  const { data: offices, isFetching, refetch } = useGetPickupOfficesQuery();
+  const [createOffice, { isLoading: creating }] = useCreatePickupOfficeMutation();
+  const [updateOffice, { isLoading: updating }] = useUpdatePickupOfficeMutation();
+  const { setPageIndex, pageSize, setPageSize, paginate } = useServerTable();
+
+  const [editing, setEditing] = useState<PickupOffice | null>(null);
+  const [creatingNew, setCreatingNew] = useState(false);
+  const [draft, setDraft] = useState<OfficeDraft>(EMPTY_DRAFT);
+
+  const page = paginate(offices ?? []);
+
+  function openEdit(office: PickupOffice) {
+    setEditing(office);
+    setDraft(toDraft(office));
+  }
+
+  function openCreate() {
+    setCreatingNew(true);
+    setDraft(EMPTY_DRAFT);
+  }
+
+  function close() {
+    setEditing(null);
+    setCreatingNew(false);
+  }
+
+  async function save() {
+    const body = {
+      name: draft.name,
+      address: draft.address || undefined,
+      workingDays: draft.workingDays.map(Number),
+      startTime: draft.startTime,
+      endTime: draft.endTime,
+      slotDurationMinutes: draft.slotDurationMinutes,
+      maxApplicantsPerSlot: draft.maxApplicantsPerSlot,
+      rescheduleMinNoticeHours: draft.rescheduleMinNoticeHours,
+      isActive: draft.isActive,
+    };
+    try {
+      if (editing) {
+        await updateOffice({ id: editing.id, ...body }).unwrap();
+      } else {
+        await createOffice(body).unwrap();
+      }
+      notify.success(t('pickupOffices.saved', 'Office saved'));
+      close();
+    } catch (err) {
+      notify.error(extractErrorMessage(err), t('pickupOffices.saveFailed', 'Could not save'));
+    }
+  }
+
+  const columns: AdvancedColumn<PickupOffice>[] = [
+    {
+      header: t('pickupOffices.columns.name', 'Office'),
+      cell: ({ row }) => (
+        <>
+          <Text size="sm" fw={600}>
+            {row.original.name}
+          </Text>
+          <Text size="xs" c="dimmed">
+            {row.original.address ?? '—'}
+          </Text>
+        </>
+      ),
+    },
+    {
+      header: t('pickupOffices.columns.hours', 'Working hours'),
+      cell: ({ row }) => (
+        <Text size="sm">
+          {row.original.startTime}–{row.original.endTime}
+        </Text>
+      ),
+    },
+    {
+      header: t('pickupOffices.columns.capacity', 'Capacity / slot'),
+      cell: ({ row }) => (
+        <Text size="sm">
+          {row.original.maxApplicantsPerSlot} · {row.original.slotDurationMinutes}min
+        </Text>
+      ),
+    },
+    {
+      header: t('pickupOffices.columns.status', 'Status'),
+      cell: ({ row }) => (
+        <Badge size="sm" color={row.original.isActive ? 'teal' : 'gray'} variant="light">
+          {row.original.isActive
+            ? t('pickupOffices.active', 'Active')
+            : t('pickupOffices.inactive', 'Inactive')}
+        </Badge>
+      ),
+    },
+    {
+      header: '',
+      align: 'right',
+      cell: ({ row }) => (
+        <RequirePermission anyOf={[LICENSE_PERMISSIONS.CONFIGURE_PICKUP_OFFICES]} hideOnly>
+          <Button size="xs" variant="light" onClick={() => openEdit(row.original)}>
+            {t('pickupOffices.edit', 'Edit')}
+          </Button>
+        </RequirePermission>
+      ),
+    },
+  ];
+
+  return (
+    <Stack gap="lg">
+      <PageHeader
+        title={t('pickupOffices.title', 'Pickup Offices')}
+        subtitle={t(
+          'pickupOffices.subtitle',
+          'Where applicants collect printed documents, and how many can be booked into each slot.',
+        )}
+        noMargin
+        action={
+          <Group gap="sm">
+            <ThemeIcon size="xl" radius="md" variant="light">
+              <IconBuildingWarehouse size={22} />
+            </ThemeIcon>
+            <RequirePermission anyOf={[LICENSE_PERMISSIONS.CONFIGURE_PICKUP_OFFICES]} hideOnly>
+              <Button leftSection={<IconPlus size={16} />} onClick={openCreate}>
+                {t('pickupOffices.new', 'New office')}
+              </Button>
+            </RequirePermission>
+          </Group>
+        }
+      />
+
+      <AdvancedTable
+        tableName="pickup-offices"
+        columns={columns}
+        data={page.rows}
+        itemCount={page.itemCount}
+        pageIndex={page.pageIndex}
+        onPageChange={setPageIndex}
+        pageSize={pageSize}
+        onPageSizeChange={setPageSize}
+        refresh={refetch}
+        isLoading={isFetching}
+      />
+
+      <Modal
+        opened={Boolean(editing) || creatingNew}
+        onClose={close}
+        title={editing ? t('pickupOffices.editTitle', 'Edit office') : t('pickupOffices.new', 'New office')}
+      >
+        <Stack>
+          <TextInput
+            label={t('pickupOffices.form.name', 'Name')}
+            value={draft.name}
+            onChange={(e) => setDraft((d) => ({ ...d, name: e.currentTarget.value }))}
+            withAsterisk
+          />
+          <TextInput
+            label={t('pickupOffices.form.address', 'Address')}
+            value={draft.address}
+            onChange={(e) => setDraft((d) => ({ ...d, address: e.currentTarget.value }))}
+          />
+          <MultiSelect
+            label={t('pickupOffices.form.workingDays', 'Working days')}
+            data={WEEKDAYS}
+            value={draft.workingDays}
+            onChange={(v) => setDraft((d) => ({ ...d, workingDays: v }))}
+          />
+          <Group grow>
+            <TextInput
+              label={t('pickupOffices.form.startTime', 'Start time')}
+              placeholder="08:30"
+              value={draft.startTime}
+              onChange={(e) => setDraft((d) => ({ ...d, startTime: e.currentTarget.value }))}
+            />
+            <TextInput
+              label={t('pickupOffices.form.endTime', 'End time')}
+              placeholder="17:00"
+              value={draft.endTime}
+              onChange={(e) => setDraft((d) => ({ ...d, endTime: e.currentTarget.value }))}
+            />
+          </Group>
+          <Group grow>
+            <NumberInput
+              label={t('pickupOffices.form.slotDuration', 'Slot length (min)')}
+              min={5}
+              value={draft.slotDurationMinutes}
+              onChange={(v) =>
+                setDraft((d) => ({ ...d, slotDurationMinutes: Number(v) || d.slotDurationMinutes }))
+              }
+            />
+            <NumberInput
+              label={t('pickupOffices.form.capacity', 'Max per slot')}
+              min={1}
+              value={draft.maxApplicantsPerSlot}
+              onChange={(v) =>
+                setDraft((d) => ({ ...d, maxApplicantsPerSlot: Number(v) || d.maxApplicantsPerSlot }))
+              }
+            />
+          </Group>
+          <NumberInput
+            label={t('pickupOffices.form.rescheduleCutoff', 'Reschedule minimum notice (hours)')}
+            min={0}
+            value={draft.rescheduleMinNoticeHours}
+            onChange={(v) =>
+              setDraft((d) => ({
+                ...d,
+                rescheduleMinNoticeHours: Number(v) || d.rescheduleMinNoticeHours,
+              }))
+            }
+          />
+          <Switch
+            label={t('pickupOffices.form.active', 'Active')}
+            checked={draft.isActive}
+            onChange={(e) => setDraft((d) => ({ ...d, isActive: e.currentTarget.checked }))}
+          />
+
+          <ModalFooter>
+            <Button variant="default" onClick={close}>
+              {t('common.cancel', 'Cancel')}
+            </Button>
+            <Button loading={creating || updating} disabled={!draft.name.trim()} onClick={save}>
+              {t('common.save', 'Save')}
+            </Button>
+          </ModalFooter>
+        </Stack>
+      </Modal>
+    </Stack>
+  );
+}
+
+export default PickupOfficesPage;
diff --git a/apps/backoffice/src/app/features/seafarer-document-review/pages/SeafarerDocumentQueuePage.tsx b/apps/backoffice/src/app/features/seafarer-document-review/pages/SeafarerDocumentQueuePage.tsx
index 51460e1f8..dc7deefc7 100644
--- a/apps/backoffice/src/app/features/seafarer-document-review/pages/SeafarerDocumentQueuePage.tsx
+++ b/apps/backoffice/src/app/features/seafarer-document-review/pages/SeafarerDocumentQueuePage.tsx
@@ -5,10 +5,13 @@ import { IconSearch } from '@tabler/icons-react';
 import { useDebouncedValue } from '@mantine/hooks';
 import {
   SEAFARER_DOCUMENT_KIND_LABELS,
+  SEAFARER_DOCUMENT_REQUEST_KIND_COLORS,
+  SEAFARER_DOCUMENT_REQUEST_KIND_LABELS,
   SEAFARER_DOCUMENT_STATUS_COLORS,
   SEAFARER_DOCUMENT_STATUS_LABELS,
   useListSeafarerDocumentsQuery,
   type SeafarerDocumentKind,
+  type SeafarerDocumentRequestKind,
   type SeafarerDocumentRow,
   type SeafarerDocumentStatus,
 } from '@ema-platform/api';
@@ -22,6 +25,10 @@ const STATUS_FILTERS = (
   ['PAYMENT_PENDING', 'PAID', 'PAYMENT_CONFIRMED', 'SCHEDULED', 'ISSUED', 'REJECTED'] as SeafarerDocumentStatus[]
 ).map((value) => ({ value, label: SEAFARER_DOCUMENT_STATUS_LABELS[value] }));
 
+const REQUEST_KIND_FILTERS = (
+  ['NEW', 'RENEWAL', 'REPLACEMENT'] as SeafarerDocumentRequestKind[]
+).map((value) => ({ value, label: SEAFARER_DOCUMENT_REQUEST_KIND_LABELS[value] }));
+
 /**
  * The Seaman Book queue and the BTC queue — one page, keyed by kind. Requests
  * appear here once the seafarer registration that opened them is approved.
@@ -30,6 +37,7 @@ export function SeafarerDocumentQueuePage({ kind }: { kind: SeafarerDocumentKind
   const navigate = useNavigate();
   const showDate = useDateDisplayer();
   const [status, setStatus] = useState<SeafarerDocumentStatus | null>(null);
+  const [requestKind, setRequestKind] = useState<SeafarerDocumentRequestKind | null>(null);
   const [search, setSearch] = useState('');
   const [debouncedSearch] = useDebouncedValue(search, 300);
   const [page, setPage] = useState(0);
@@ -38,6 +46,7 @@ export function SeafarerDocumentQueuePage({ kind }: { kind: SeafarerDocumentKind
   const { data, isLoading, isFetching, refetch } = useListSeafarerDocumentsQuery({
     kind,
     status: status ?? undefined,
+    requestKind: requestKind ?? undefined,
     search: debouncedSearch || undefined,
     take: pageSize,
     skip: page * pageSize,
@@ -75,6 +84,15 @@ export function SeafarerDocumentQueuePage({ kind }: { kind: SeafarerDocumentKind
           </div>
         ),
       },
+      {
+        header: 'Type',
+        accessorKey: 'requestKind',
+        cell: ({ row }) => (
+          <Badge size="sm" variant="outline" color={SEAFARER_DOCUMENT_REQUEST_KIND_COLORS[row.original.requestKind]}>
+            {SEAFARER_DOCUMENT_REQUEST_KIND_LABELS[row.original.requestKind]}
+          </Badge>
+        ),
+      },
       {
         header: 'Fee',
         accessorKey: 'feeAmount',
@@ -148,6 +166,17 @@ export function SeafarerDocumentQueuePage({ kind }: { kind: SeafarerDocumentKind
               clearable
               w={200}
             />
+            <Select
+              placeholder="All types"
+              data={REQUEST_KIND_FILTERS}
+              value={requestKind}
+              onChange={(v) => {
+                setRequestKind(v as SeafarerDocumentRequestKind | null);
+                setPage(0);
+              }}
+              clearable
+              w={160}
+            />
           </>
         }
         itemCount={data?.total ?? 0}
diff --git a/apps/backoffice/src/app/features/seafarer-document-review/pages/SeafarerDocumentReviewPage.tsx b/apps/backoffice/src/app/features/seafarer-document-review/pages/SeafarerDocumentReviewPage.tsx
index 271fae22e..642ff2b30 100644
--- a/apps/backoffice/src/app/features/seafarer-document-review/pages/SeafarerDocumentReviewPage.tsx
+++ b/apps/backoffice/src/app/features/seafarer-document-review/pages/SeafarerDocumentReviewPage.tsx
@@ -4,6 +4,8 @@ import {Alert, Badge, Button, Center, Container, Group, Loader, Modal, Paper, St
 import { IconAlertTriangle, IconArrowLeft, IconCheck, IconDownload } from '@tabler/icons-react';
 import {
   SEAFARER_DOCUMENT_KIND_LABELS,
+  SEAFARER_DOCUMENT_REQUEST_KIND_COLORS,
+  SEAFARER_DOCUMENT_REQUEST_KIND_LABELS,
   SEAFARER_DOCUMENT_STATUS_COLORS,
   SEAFARER_DOCUMENT_STATUS_LABELS,
   extractErrorMessage,
@@ -118,6 +120,11 @@ export function SeafarerDocumentReviewPage() {
             <Badge size="sm" variant="light" color={SEAFARER_DOCUMENT_STATUS_COLORS[document.status]}>
               {SEAFARER_DOCUMENT_STATUS_LABELS[document.status]}
             </Badge>
+            {document.requestKind !== 'NEW' && (
+              <Badge size="sm" variant="outline" color={SEAFARER_DOCUMENT_REQUEST_KIND_COLORS[document.requestKind]}>
+                {SEAFARER_DOCUMENT_REQUEST_KIND_LABELS[document.requestKind]}
+              </Badge>
+            )}
             {document.documentNumber && (
               <Badge size="sm" color="teal" leftSection={<IconCheck size={10} />}>
                 {document.documentNumber}
diff --git a/apps/backoffice/src/app/i18n/locales/am.ts b/apps/backoffice/src/app/i18n/locales/am.ts
index ad4db16a9..1c821d738 100644
--- a/apps/backoffice/src/app/i18n/locales/am.ts
+++ b/apps/backoffice/src/app/i18n/locales/am.ts
@@ -96,6 +96,8 @@ export const am: Translations = {
     seafarerRegistrationQueue: "የመርከበኞች ምዝገባ ወረፋ",
     applications: "ማመልከቻዎች",
     paymentConfig: "የክፍያ ውቅረት",
+    pickupDesk: "የመረከቢያ ዴስክ",
+    pickupOffices: "የመረከቢያ ቢሮዎች",
     analytics: "ትንታኔ",
     seaServiceVerification: "የባህር አገልግሎት ማረጋገጫ",
     medicalVerification: "የሕክምና ማረጋገጫ",
@@ -830,6 +832,12 @@ export const am: Translations = {
     type: "ዓይነት",
     anyType: "ማንኛውም",
     typeCol: "ዓይነት",
+    kind: "የማመልከቻ ዓይነት",
+    kindValues: {
+      NEW: "አዲስ",
+      RENEWAL: "እድሳት",
+      REISSUE: "ምትክ",
+    },
     statusCol: "ሁኔታ",
     statusValues: {
       DRAFT: "ረቂቅ",
@@ -904,6 +912,7 @@ export const am: Translations = {
   },
 
   review: {
+    certificateSuperseded: "ሰርተፍኬቱ ተተክቷል",
     summary: "ማጠቃለያ",
     officer: "ሹም",
     supervisor: "የበላይ ኃላፊ",
@@ -996,6 +1005,8 @@ export const am: Translations = {
       reject: "አትቀበል",
       scheduleExam: "የፈተና ቀጠሮ ስጥ",
       confirmPayment: "ክፍያ አረጋግጥ",
+      scheduleIssuance: "የመረከቢያ ቀጠሮ ያዝ",
+      issueCertificate: "ሰርተፍኬት ስጥ",
       print: "ሰነድ አትም",
       copyLink: "አገናኝ ቅዳ",
       downloadDocuments: "ሁሉንም ሰነዶች አውርድ",
diff --git a/apps/backoffice/src/app/i18n/locales/en.ts b/apps/backoffice/src/app/i18n/locales/en.ts
index 42b10a8d3..1b5c06ec2 100644
--- a/apps/backoffice/src/app/i18n/locales/en.ts
+++ b/apps/backoffice/src/app/i18n/locales/en.ts
@@ -95,6 +95,8 @@ export const en = {
     seafarerRegistrationQueue: 'Seafarer Registration Queue',
     applications: 'Applications',
     paymentConfig: 'Payment Config',
+    pickupDesk: 'Pickup Desk',
+    pickupOffices: 'Pickup Offices',
     analytics: 'Analytics',
     seaServiceVerification: 'Sea Service Verification',
     medicalVerification: 'Medical Verification',
@@ -836,6 +838,12 @@ export const en = {
     type: 'Type',
     anyType: 'Any',
     typeCol: 'Type',
+    kind: 'Application kind',
+    kindValues: {
+      NEW: 'New',
+      RENEWAL: 'Renewal',
+      REISSUE: 'Replacement',
+    },
     statusCol: 'Status',
     statusValues: {
       DRAFT: 'Draft',
@@ -912,6 +920,7 @@ export const en = {
   },
 
   review: {
+    certificateSuperseded: 'Certificate superseded',
     summary: 'Summary',
     officer: 'Officer',
     supervisor: 'Supervisor',
@@ -1004,6 +1013,8 @@ export const en = {
       reject: 'Reject',
       scheduleExam: 'Schedule exam',
       confirmPayment: 'Confirm payment',
+      scheduleIssuance: 'Schedule pickup',
+      issueCertificate: 'Issue certificate',
       print: 'Print dossier',
       copyLink: 'Copy link',
       downloadDocuments: 'Download all documents',
diff --git a/apps/backoffice/src/app/layouts/nav-config.ts b/apps/backoffice/src/app/layouts/nav-config.ts
index 845605988..05443c12f 100644
--- a/apps/backoffice/src/app/layouts/nav-config.ts
+++ b/apps/backoffice/src/app/layouts/nav-config.ts
@@ -2,6 +2,8 @@ import {
   IconAnchor,
   IconArrowsExchange,
   IconBook2,
+  IconBuildingWarehouse,
+  IconCalendarEvent,
   IconChartBar,
   IconClipboardList,
   IconClipboardText,
@@ -157,6 +159,18 @@ export const NAV_SECTIONS: NavSection[] = [
         icon: IconCreditCard,
         permissions: [P.VIEW_PAYMENTS],
       },
+      {
+        to: '/pickup-desk',
+        label: 'nav.pickupDesk',
+        icon: IconCalendarEvent,
+        permissions: [P.MANAGE_PICKUP_DESK],
+      },
+      {
+        to: '/pickup-offices',
+        label: 'nav.pickupOffices',
+        icon: IconBuildingWarehouse,
+        permissions: [P.CONFIGURE_PICKUP_OFFICES],
+      },
     ],
   },
   {
diff --git a/apps/backoffice/src/app/router/index.tsx b/apps/backoffice/src/app/router/index.tsx
index 46135bab4..ba8aafe3f 100644
--- a/apps/backoffice/src/app/router/index.tsx
+++ b/apps/backoffice/src/app/router/index.tsx
@@ -28,6 +28,8 @@ import {
   SeaServiceVerificationPage,
 } from '../features/medical-verification/pages/MedicalVerificationPage';
 import { PaymentConfigPage } from '../features/payment-config/pages/PaymentConfigPage';
+import { PickupDeskPage } from '../features/pickup/pages/PickupDeskPage';
+import { PickupOfficesPage } from '../features/pickup/pages/PickupOfficesPage';
 import { SeafarerRegistryPage } from '../features/seafarer-registry/pages/SeafarerRegistryPage';
 import { SeafarerRegistrationQueuePage } from '../features/seafarer-registration-review/pages/SeafarerRegistrationQueuePage';
 import { SeafarerRegistrationReviewPage } from '../features/seafarer-registration-review/pages/SeafarerRegistrationReviewPage';
@@ -95,6 +97,8 @@ const router = createBrowserRouter([
           { path: 'medical-verification', element: guard([P.VERIFY_SEAFARER_RECORDS], <MedicalVerificationPage />) },
           { path: 'sea-service-verification', element: guard([P.VERIFY_SEAFARER_RECORDS], <SeaServiceVerificationPage />) },
           { path: 'payment-config', element: guard([P.VIEW_PAYMENTS], <PaymentConfigPage />) },
+          { path: 'pickup-desk', element: guard([P.MANAGE_PICKUP_DESK], <PickupDeskPage />) },
+          { path: 'pickup-offices', element: guard([P.CONFIGURE_PICKUP_OFFICES], <PickupOfficesPage />) },
           { path: 'seafarer-registry', element: guard([P.VIEW_SEAFARER_REGISTRY], <SeafarerRegistryPage />) },
           // Seafarer registration is not a licence: own queue, own review.
           { path: 'seafarer-registrations', element: guard(APPLICATION_QUEUE, <SeafarerRegistrationQueuePage />) },
diff --git a/apps/portal/src/app/features/licensing/components/LicenseCard.tsx b/apps/portal/src/app/features/licensing/components/LicenseCard.tsx
index c8942a140..15138767e 100644
--- a/apps/portal/src/app/features/licensing/components/LicenseCard.tsx
+++ b/apps/portal/src/app/features/licensing/components/LicenseCard.tsx
@@ -10,7 +10,7 @@ import {
   Text,
   Tooltip,
 } from '@mantine/core';
-import { IconDownload, IconRefresh } from '@tabler/icons-react';
+import { IconAlertTriangle, IconDownload, IconRefresh } from '@tabler/icons-react';
 import {
   extractErrorMessage,
   useLocalized,
@@ -59,6 +59,36 @@ export function useRenewLicense() {
   return { renewLicense, isRenewing };
 }
 
+/**
+ * Damaged/Reissue reuses the same wizard, application kind REISSUE — the
+ * "Damage Information" step and the Reissue document set only appear because
+ * the created application carries that kind, exactly the way RENEWAL's own
+ * fields do above.
+ */
+export function useReissueLicense() {
+  const navigate = useNavigate();
+  const { t } = useTranslation();
+  const [createApplication, { isLoading: isReissuing }] =
+    useCreateApplicationMutation();
+
+  async function reissueLicense(license: IssuedLicense) {
+    const typeKey = license.licenseType?.key;
+    if (!typeKey) return;
+    try {
+      const application = await createApplication({
+        licenseType: typeKey,
+        kind: 'REISSUE',
+        previousLicenseId: license.id,
+      }).unwrap();
+      navigate(`/licensing/${typeKey}/applications/${application.id}`);
+    } catch (err) {
+      notify.error(extractErrorMessage(err), t('licensing.card.reissueFailed'));
+    }
+  }
+
+  return { reissueLicense, isReissuing };
+}
+
 function daysUntil(date: string): number {
   const ms = new Date(date).getTime() - Date.now();
   return Math.ceil(ms / 86_400_000);
@@ -68,20 +98,25 @@ export function LicenseCard({
   license,
   isDownloading,
   isRenewing,
+  isReissuing,
   onDownload,
   onRenew,
+  onReissue,
 }: {
   license: IssuedLicense;
   isDownloading: boolean;
   isRenewing: boolean;
+  isReissuing?: boolean;
   onDownload: () => void;
   onRenew: () => void;
+  onReissue?: () => void;
 }) {
   // The API computes both in the authority's timezone; the local fallbacks are
   // only for a cached response from before those fields existed.
   const days = license.daysUntilExpiry ?? daysUntil(license.expiryDate);
   const expired = license.status === 'EXPIRED' || days < 0;
   const renewable = license.renewable ?? false;
+  const reissuable = license.reissuable ?? false;
   const showDate = useDateDisplayer();
   const localized = useLocalized();
   const { t } = useTranslation();
@@ -157,6 +192,25 @@ export function LicenseCard({
           </Button>
         </RequirePermission>
       )}
+
+      {/* Damaged/Reissue has no window — a lost or damaged document can be
+          replaced at any point in its validity, unlike Renewal above. */}
+      {reissuable && onReissue && (
+        <RequirePermission anyOf={[LICENSE_PERMISSIONS.CREATE_APPLICATION]} hideOnly>
+          <Button
+            fullWidth
+            mt="xs"
+            size="xs"
+            variant="subtle"
+            color="gray"
+            loading={isReissuing}
+            leftSection={<IconAlertTriangle size={14} />}
+            onClick={onReissue}
+          >
+            {t('licensing.card.reportDamaged')}
+          </Button>
+        </RequirePermission>
+      )}
     </Card>
   );
 }
diff --git a/apps/portal/src/app/features/licensing/components/PickupSchedulingPanel.tsx b/apps/portal/src/app/features/licensing/components/PickupSchedulingPanel.tsx
new file mode 100644
index 000000000..b4b124252
--- /dev/null
+++ b/apps/portal/src/app/features/licensing/components/PickupSchedulingPanel.tsx
@@ -0,0 +1,54 @@
+import { Group, Paper, Stack, Text } from '@mantine/core';
+import { IconCalendarEvent } from '@tabler/icons-react';
+import { useTranslation } from 'react-i18next';
+import type { IssuancePeriod } from '@ema-platform/api';
+
+/**
+ * Read-only view of the pickup appointment a team leader assigned (spec
+ * §19-21 — the office decides who comes in when, the applicant doesn't pick
+ * a slot). Shown once payment is confirmed and the licence type prints once
+ * and hands the document over in person.
+ */
+export function PickupSchedulingPanel({
+  scheduledDate,
+  scheduledPeriod,
+}: {
+  scheduledDate: string | null;
+  scheduledPeriod: IssuancePeriod | null;
+}) {
+  const { t } = useTranslation();
+
+  return (
+    <Paper withBorder p="md" radius="md">
+      <Group gap="xs" mb="sm">
+        <IconCalendarEvent size={16} />
+        <Text fw={600} size="sm">
+          {t('pickup.title')}
+        </Text>
+      </Group>
+
+      {scheduledDate ? (
+        <Stack gap={4}>
+          <Text size="sm">
+            {t('pickup.scheduledFor', {
+              date: scheduledDate,
+              period:
+                scheduledPeriod === 'AFTERNOON'
+                  ? t('pickup.afternoon')
+                  : t('pickup.morning'),
+            })}
+          </Text>
+          <Text size="sm" c="dimmed">
+            {t('pickup.setByOffice')}
+          </Text>
+        </Stack>
+      ) : (
+        <Text size="sm" c="dimmed">
+          {t('pickup.awaitingSchedule')}
+        </Text>
+      )}
+    </Paper>
+  );
+}
+
+export default PickupSchedulingPanel;
diff --git a/apps/portal/src/app/features/licensing/pages/LicenseApplicationPage.tsx b/apps/portal/src/app/features/licensing/pages/LicenseApplicationPage.tsx
index 73728c62e..9e67fd5c2 100644
--- a/apps/portal/src/app/features/licensing/pages/LicenseApplicationPage.tsx
+++ b/apps/portal/src/app/features/licensing/pages/LicenseApplicationPage.tsx
@@ -4,6 +4,7 @@ import {
   ActionIcon,
   Alert,
   Badge,
+  Box,
   Button,
   Card,
   Container,
@@ -65,6 +66,7 @@ import {
   PORTAL_PERMISSIONS,
   RequirePermission,
   useCurrentProfile,
+  usePermissions,
 } from "@ema-platform/auth";
 import { ApplicationSummary } from "../components/ApplicationSummary";
 import {
@@ -72,6 +74,7 @@ import {
   fillFromVessel,
 } from "../components/ConfigDrivenSection";
 import { DocumentSlots } from "../components/DocumentSlots";
+import { PickupSchedulingPanel } from "../components/PickupSchedulingPanel";
 import { StaffEvidence } from "../components/StaffEvidence";
 import { useAppSelector } from "../../../store/hooks";
 import { AdvancedTable, useServerTable, PageLoader } from '@ema-platform/ui';
@@ -115,9 +118,14 @@ export function LicenseApplicationPage() {
   const { data: config, isLoading: loadingConfig } =
     useGetLicenseTypeRequirementsQuery({ idOrKey: typeCode });
   const { profile } = useCurrentProfile();
+  const { can: hasPermission, known: permissionsKnown } = usePermissions();
   // Only the vessel-select field (ConfigDrivenSection) reads this — fetched
   // here rather than deeper down since it's the shared source of draft state.
-  const { data: vessels } = useGetMyVesselsQuery();
+  // Skipped for accounts without VIEW_OWN_VESSELS (e.g. freight forwarders):
+  // the API 403s for them, since vessels belong to VESSEL_OWNER accounts.
+  const { data: vessels } = useGetMyVesselsQuery(undefined, {
+    skip: !permissionsKnown || !hasPermission([PORTAL_PERMISSIONS.VIEW_OWN_VESSELS]),
+  });
   const [createApplication] = useCreateApplicationMutation();
   const [appId, setAppId] = useState<string | undefined>(applicationId);
 
@@ -342,14 +350,20 @@ export function LicenseApplicationPage() {
   );
 
   // Sections that share a group collapse onto one step, so the stepper stays
-  // short instead of showing a page per section.
+  // short instead of showing a page per section. A Damaged/Reissue
+  // application skips Staff and Documents outright — it asks nothing beyond
+  // the Damage Information step, regardless of what the licence type
+  // otherwise requires for a new application or renewal.
+  const isReissue = application?.kind === 'REISSUE';
   const steps = useMemo(
     () =>
       buildWizardSteps(config?.licenseType?.formSchema?.sections ?? [], draft, {
-        hasStaff: (config?.staffRoleRequirements?.length ?? 0) > 0,
+        hasStaff: isReissue ? false : (config?.staffRoleRequirements?.length ?? 0) > 0,
+        hasDocuments: !isReissue,
         language: i18n.language,
+        applicationKind: application?.kind,
       }),
-    [config, draft, i18n.language],
+    [config, draft, i18n.language, application?.kind, isReissue],
   );
   const sections = useMemo(
     () => steps.flatMap((step) => step.sections),
@@ -642,6 +656,11 @@ export function LicenseApplicationPage() {
             >
               {STATUS_LABELS[application.status]}
             </Badge>
+            {detail?.issuedLicenseStatus === "SUPERSEDED" && (
+              <Badge size="sm" variant="light" color="gray">
+                {t("licensing.certificateSuperseded", "Certificate superseded")}
+              </Badge>
+            )}
           </Group>
         </div>
         <Group gap="md" align="center">
@@ -681,6 +700,17 @@ export function LicenseApplicationPage() {
         </Alert>
       )}
 
+      {config.licenseType.requiresIssuanceScheduling &&
+        (application.status === "PAYMENT_CONFIRMED" ||
+          application.status === "SCHEDULED") && (
+          <Box mb="md">
+            <PickupSchedulingPanel
+              scheduledDate={application.scheduledIssuanceDate}
+              scheduledPeriod={application.scheduledIssuancePeriod}
+            />
+          </Box>
+        )}
+
       {showSummary && editableWhileSubmitted && (
         <Alert
           color="blue"
diff --git a/apps/portal/src/app/features/licensing/pages/MyApplicationsPage/columns.tsx b/apps/portal/src/app/features/licensing/pages/MyApplicationsPage/columns.tsx
index 81dd9fef9..330db8f14 100644
--- a/apps/portal/src/app/features/licensing/pages/MyApplicationsPage/columns.tsx
+++ b/apps/portal/src/app/features/licensing/pages/MyApplicationsPage/columns.tsx
@@ -1,4 +1,4 @@
-import { Badge, Box, Progress, Text } from '@mantine/core';
+import { Badge, Box, Group, Progress, Text } from '@mantine/core';
 import type { TFunction } from 'i18next';
 import type { AdvancedColumn } from '@ema-platform/ui';
 import {
@@ -6,10 +6,23 @@ import {
   STATUS_PROGRESS,
   applicantOrCompanyName,
   localized,
+  type ApplicationKind,
   type LicenseApplication,
   type LicenseStatus,
 } from '@ema-platform/api';
 
+const KIND_LABEL: Record<ApplicationKind, string> = {
+  NEW: 'applications.table.kindNew',
+  RENEWAL: 'applications.table.kindRenewal',
+  REISSUE: 'applications.table.kindReissue',
+};
+
+const KIND_COLOR: Record<ApplicationKind, string> = {
+  NEW: 'blue',
+  RENEWAL: 'teal',
+  REISSUE: 'orange',
+};
+
 export function applicationColumns(
   t: TFunction,
   deps: {
@@ -23,9 +36,16 @@ export function applicationColumns(
       header: t('applications.table.licence'),
       cell: ({ row }) => (
         <Box>
-          <Text size="sm" fw={600}>
-            {localized(row.original.licenseType?.name, deps.language) || '—'}
-          </Text>
+          <Group gap={6} wrap="nowrap">
+            <Text size="sm" fw={600}>
+              {localized(row.original.licenseType?.name, deps.language) || '—'}
+            </Text>
+            {row.original.kind !== 'NEW' && (
+              <Badge size="xs" variant="light" color={KIND_COLOR[row.original.kind]}>
+                {t(KIND_LABEL[row.original.kind])}
+              </Badge>
+            )}
+          </Group>
           <Text size="xs" c="dimmed">
             {row.original.applicationNumber}
           </Text>
diff --git a/apps/portal/src/app/features/licensing/pages/MyApplicationsPage/index.tsx b/apps/portal/src/app/features/licensing/pages/MyApplicationsPage/index.tsx
index d3e905816..59f73dfaa 100644
--- a/apps/portal/src/app/features/licensing/pages/MyApplicationsPage/index.tsx
+++ b/apps/portal/src/app/features/licensing/pages/MyApplicationsPage/index.tsx
@@ -32,7 +32,7 @@ import {
 import { AdvancedTable, AmharicDatePicker, EmptyState, useServerTable } from '@ema-platform/ui';
 import { useDateDisplayer } from '@ema-platform/shared';
 import { LicenseCatalogue } from '../../components/LicenseCatalogue';
-import { LicenseCard, useRenewLicense } from '../../components/LicenseCard';
+import { LicenseCard, useReissueLicense, useRenewLicense } from '../../components/LicenseCard';
 import { useApplicationPayment } from '../../../payments/hooks/useApplicationPayment';
 import { notifications } from '@mantine/notifications';
 import {
@@ -47,6 +47,7 @@ import {
   useGetMyLicensesQuery,
   useGetPaymentCapabilitiesQuery,
   useRetakeExamMutation,
+  type ApplicationKind,
   type LicenseStatus,
 } from '@ema-platform/api';
 import {
@@ -102,6 +103,7 @@ export function MyApplicationsPage() {
   const [retakeExam, { isLoading: requestingExamFee }] = useRetakeExamMutation();
   const [getCertificateUrl] = useGetCertificateUrlMutation();
   const { renewLicense, isRenewing } = useRenewLicense();
+  const { reissueLicense, isReissuing } = useReissueLicense();
   const [isDownloadingCert, setIsDownloadingCert] = useState(false);
   const { can } = usePermissions();
 
@@ -207,10 +209,13 @@ export function MyApplicationsPage() {
 
   const [search, setSearch] = useState('');
   const [statusFilter, setStatusFilter] = useState<LicenseStatus | null>(null);
+  const [kindFilter, setKindFilter] = useState<ApplicationKind | null>(null);
   const [dateFrom, setDateFrom] = useState('');
   const [dateTo, setDateTo] = useState('');
   const [bucketFilter, setBucketFilter] = useState<Bucket>(null);
-  const hasFilters = Boolean(search || statusFilter || dateFrom || dateTo || bucketFilter);
+  const hasFilters = Boolean(
+    search || statusFilter || kindFilter || dateFrom || dateTo || bucketFilter,
+  );
   const { setPageIndex, pageSize, setPageSize, paginate } = useServerTable({ pageSize: 10 });
 
   const counts = useMemo(() => {
@@ -228,6 +233,7 @@ export function MyApplicationsPage() {
         if (!haystack.includes(q)) return false;
       }
       if (statusFilter && app.status !== statusFilter) return false;
+      if (kindFilter && app.kind !== kindFilter) return false;
       // Drafts have no submittedAt, so date filtering falls back to createdAt
       // rather than silently excluding every draft from a date-ranged search.
       const at = app.submittedAt ?? app.createdAt;
@@ -245,13 +251,14 @@ export function MyApplicationsPage() {
       const bAt = b.submittedAt ?? b.createdAt;
       return aAt < bAt ? 1 : aAt > bAt ? -1 : 0;
     });
-  }, [allItems, search, statusFilter, dateFrom, dateTo, bucketFilter]);
+  }, [allItems, search, statusFilter, kindFilter, dateFrom, dateTo, bucketFilter]);
 
   const page = paginate(items);
 
   function clearFilters() {
     setSearch('');
     setStatusFilter(null);
+    setKindFilter(null);
     setDateFrom('');
     setDateTo('');
     setBucketFilter(null);
@@ -385,6 +392,22 @@ export function MyApplicationsPage() {
                     clearable
                     w={200}
                   />
+                  <Select
+                    label={t('applications.filters.kind')}
+                    placeholder={t('applications.filters.any')}
+                    data={[
+                      { value: 'NEW', label: t('applications.table.kindNew') },
+                      { value: 'RENEWAL', label: t('applications.table.kindRenewal') },
+                      { value: 'REISSUE', label: t('applications.table.kindReissue') },
+                    ]}
+                    value={kindFilter}
+                    onChange={(v) => {
+                      setKindFilter(v as ApplicationKind | null);
+                      setPageIndex(0);
+                    }}
+                    clearable
+                    w={160}
+                  />
                   <AmharicDatePicker
                     label={t('applications.filters.from')}
                     value={dateFrom}
@@ -475,8 +498,10 @@ export function MyApplicationsPage() {
                     license={license}
                     isDownloading={isDownloadingCert}
                     isRenewing={isRenewing}
+                    isReissuing={isReissuing}
                     onDownload={() => downloadCertificate(license.id)}
                     onRenew={() => renewLicense(license)}
+                    onReissue={() => reissueLicense(license)}
                   />
                 ))}
               </SimpleGrid>
diff --git a/apps/portal/src/app/features/seaman-book/pages/SeamanBookPage.tsx b/apps/portal/src/app/features/seaman-book/pages/SeamanBookPage.tsx
index e62b6ef00..98b18d7b2 100644
--- a/apps/portal/src/app/features/seaman-book/pages/SeamanBookPage.tsx
+++ b/apps/portal/src/app/features/seaman-book/pages/SeamanBookPage.tsx
@@ -22,11 +22,15 @@ import {
   IconFileDescription,
   IconInfoCircle,
   IconPrinter,
+  IconRefresh,
+  IconReplace,
   IconShield,
 } from "@tabler/icons-react";
 import { notifications } from "@mantine/notifications";
 import {
   SEAFARER_DOCUMENT_KIND_LABELS,
+  SEAFARER_DOCUMENT_REQUEST_KIND_COLORS,
+  SEAFARER_DOCUMENT_REQUEST_KIND_LABELS,
   SEAFARER_DOCUMENT_STATUS_COLORS,
   SEAFARER_DOCUMENT_STATUS_LABELS,
   extractErrorMessage,
@@ -34,6 +38,8 @@ import {
   useGetMySeafarerDocumentsQuery,
   useGetPaymentCapabilitiesQuery,
   useLazyGetMySeafarerDocumentDownloadQuery,
+  useRenewSeafarerDocumentMutation,
+  useReplaceSeafarerDocumentMutation,
   type SeafarerDocument,
   type SeafarerDocumentStatus,
 } from "@ema-platform/api";
@@ -73,9 +79,20 @@ function DocumentCard({ document, onChanged }: { document: SeafarerDocument; onC
   const { data: capabilities } = useGetPaymentCapabilitiesQuery();
   const [bypass, { isLoading: bypassing }] = useBypassDocumentPaymentMutation();
   const [getDownload, { isFetching: downloading }] = useLazyGetMySeafarerDocumentDownloadQuery();
+  const [renew, { isLoading: renewing }] = useRenewSeafarerDocumentMutation();
+  const [replaceDoc, { isLoading: replacing }] = useReplaceSeafarerDocumentMutation();
   const title = SEAFARER_DOCUMENT_KIND_LABELS[document.kind];
   const activeStep = stageIndexFor(document.status);
 
+  async function renewOrReplace(action: () => ReturnType<typeof renew>) {
+    try {
+      await action().unwrap();
+      onChanged();
+    } catch (err) {
+      notifications.show({ color: "red", title: "Request failed", message: extractErrorMessage(err) });
+    }
+  }
+
   async function download() {
     try {
       const { url } = await getDownload(document.id).unwrap();
@@ -102,9 +119,16 @@ function DocumentCard({ document, onChanged }: { document: SeafarerDocument; onC
             </Text>
           </div>
         </Group>
-        <Badge color={SEAFARER_DOCUMENT_STATUS_COLORS[document.status]} variant="light" size="lg">
-          {SEAFARER_DOCUMENT_STATUS_LABELS[document.status]}
-        </Badge>
+        <Group gap="xs">
+          {document.requestKind !== "NEW" && (
+            <Badge color={SEAFARER_DOCUMENT_REQUEST_KIND_COLORS[document.requestKind]} variant="outline" size="lg">
+              {SEAFARER_DOCUMENT_REQUEST_KIND_LABELS[document.requestKind]}
+            </Badge>
+          )}
+          <Badge color={SEAFARER_DOCUMENT_STATUS_COLORS[document.status]} variant="light" size="lg">
+            {SEAFARER_DOCUMENT_STATUS_LABELS[document.status]}
+          </Badge>
+        </Group>
       </Group>
 
       {document.status !== "REJECTED" && document.status !== "CANCELLED" && (
@@ -165,9 +189,29 @@ function DocumentCard({ document, onChanged }: { document: SeafarerDocument; onC
               {document.issueDate && ` on ${formatDate(document.issueDate)}`}
               {document.expiryDate && `, valid until ${formatDate(document.expiryDate)}`}.
             </span>
-            <Button size="xs" variant="light" leftSection={<IconDownload size={14} />} loading={downloading} onClick={download}>
-              Download PDF
-            </Button>
+            <Group gap="xs">
+              <Button size="xs" variant="light" leftSection={<IconDownload size={14} />} loading={downloading} onClick={download}>
+                Download PDF
+              </Button>
+              <Button
+                size="xs"
+                variant="default"
+                leftSection={<IconRefresh size={14} />}
+                loading={renewing}
+                onClick={() => renewOrReplace(() => renew(document.id))}
+              >
+                Renew
+              </Button>
+              <Button
+                size="xs"
+                variant="default"
+                leftSection={<IconReplace size={14} />}
+                loading={replacing}
+                onClick={() => renewOrReplace(() => replaceDoc(document.id))}
+              >
+                Report Lost/Damaged
+              </Button>
+            </Group>
           </Group>
         </Alert>
       )}
diff --git a/apps/portal/src/app/i18n/locales/am.ts b/apps/portal/src/app/i18n/locales/am.ts
index 07b37d41e..c5e8a5930 100644
--- a/apps/portal/src/app/i18n/locales/am.ts
+++ b/apps/portal/src/app/i18n/locales/am.ts
@@ -192,6 +192,7 @@ export const am: Translations = {
       search: 'ፈልግ',
       searchPlaceholder: 'ቁጥር ወይም አመልካች',
       status: 'ሁኔታ',
+      kind: 'ዓይነት',
       any: 'ማንኛውም',
       from: 'ከ',
       to: 'እስከ',
@@ -215,6 +216,9 @@ export const am: Translations = {
       applicant: 'አመልካች',
       progress: 'ደረጃ',
       applicationNumber: 'የማመልከቻ ቁጥር',
+      kindNew: 'አዲስ',
+      kindRenewal: 'እድሳት',
+      kindReissue: 'ምትክ',
     },
     actions: {
       continue: 'ቀጥል',
@@ -777,6 +781,7 @@ export const am: Translations = {
   },
 
   licensing: {
+    certificateSuperseded: 'ሰርተፍኬቱ ተተክቷል',
     vesselPicker: {
       placeholder: 'የተመዘገበ መርከብ ይምረጡ',
     },
@@ -801,6 +806,8 @@ export const am: Translations = {
       renewDays_one: 'አድስ — በ{{count}} ቀን ውስጥ ያበቃል',
       renewDays_other: 'አድስ — በ{{count}} ቀናት ውስጥ ያበቃል',
       renewFailed: 'ዕድሳት መጀመር አልተቻለም',
+      reportDamaged: 'ጉዳት ሪፖርት ያድርጉ / ምትክ ይጠይቁ',
+      reissueFailed: 'የምትክ ጥያቄ መጀመር አልተቻለም',
     },
     catalogue: {
       emptyTitle: 'የሚሰሩበትን የስራ ዘርፍ ይንገሩን',
@@ -825,6 +832,15 @@ export const am: Translations = {
     },
   },
 
+  pickup: {
+    title: 'የሰነድ መረከቢያ',
+    scheduledFor: 'ሰነድዎን ለመረከብ በ{{date}} ({{period}}) ወደ ቢሮ ይምጡ።',
+    setByOffice: 'ይህ ቀጠሮ በፈቃድ ጽ/ቤቱ ተይዟል።',
+    awaitingSchedule: 'ክፍያዎ ከተረጋገጠ በኋላ ፈቃድ ጽ/ቤቱ የመረከቢያ ቀን ይይዝልዎታል።',
+    morning: 'ጠዋት',
+    afternoon: 'ከሰዓት በኋላ',
+  },
+
   certificates: {
     title: "የእኔ የምስክር ወረቀቶች",
     loading: "የምስክር ወረቀቶች በመጫን ላይ…",
diff --git a/apps/portal/src/app/i18n/locales/en.ts b/apps/portal/src/app/i18n/locales/en.ts
index edb6fc354..01e7856c4 100644
--- a/apps/portal/src/app/i18n/locales/en.ts
+++ b/apps/portal/src/app/i18n/locales/en.ts
@@ -192,6 +192,7 @@ export const en = {
       search: 'Search',
       searchPlaceholder: 'Number or applicant',
       status: 'Status',
+      kind: 'Type',
       any: 'Any',
       from: 'From',
       to: 'To',
@@ -215,6 +216,9 @@ export const en = {
       applicant: 'Applicant',
       progress: 'Progress',
       applicationNumber: 'Application №',
+      kindNew: 'New',
+      kindRenewal: 'Renewal',
+      kindReissue: 'Replacement',
     },
     actions: {
       continue: 'Continue',
@@ -777,6 +781,7 @@ export const en = {
   },
 
   licensing: {
+    certificateSuperseded: 'Certificate superseded',
     vesselPicker: {
       placeholder: 'Select a registered vessel',
     },
@@ -801,6 +806,8 @@ export const en = {
       renewDays_one: 'Renew — expires in {{count}} day',
       renewDays_other: 'Renew — expires in {{count}} days',
       renewFailed: 'Could not start the renewal',
+      reportDamaged: 'Report damaged / request replacement',
+      reissueFailed: 'Could not start the replacement request',
     },
     catalogue: {
       emptyTitle: 'Tell us what you operate as',
@@ -825,6 +832,15 @@ export const en = {
     },
   },
 
+  pickup: {
+    title: 'Document Pickup',
+    scheduledFor: 'Visit the office on {{date}} ({{period}}) to collect your document.',
+    setByOffice: 'This appointment was scheduled by the licensing office.',
+    awaitingSchedule: 'The licensing office will assign a pickup date once your payment is confirmed.',
+    morning: 'Morning',
+    afternoon: 'Afternoon',
+  },
+
   certificates: {
     title: 'My Certificates',
     loading: 'Loading Certificates…',
diff --git a/libs/api/src/lib/features/licensing/licensing-api.ts b/libs/api/src/lib/features/licensing/licensing-api.ts
index dfccf2a60..033f93494 100644
--- a/libs/api/src/lib/features/licensing/licensing-api.ts
+++ b/libs/api/src/lib/features/licensing/licensing-api.ts
@@ -12,6 +12,7 @@ import type {
   InitiatePaymentResult,
   IssuedLicense,
   Inspection,
+  IssuancePeriod,
   LicenseApplication,
   LicenseCategoryDefinition,
   LicenseStatus,
@@ -24,6 +25,9 @@ import type {
   ExportResult,
   LicenseTemplate,
   Paginated,
+  PickupAppointment,
+  PickupOffice,
+  PickupSlot,
   QueueCounts,
   QueueFilter,
   RemarkTargetType,
@@ -71,6 +75,8 @@ const TAGS = [
   'SavedView',
   'LicenseTemplate',
   'DocumentRequirement',
+  'PickupOffice',
+  'PickupAppointment',
 ] as const;
 
 const listTag = (type: (typeof TAGS)[number]) => ({ type, id: 'LIST' }) as const;
@@ -889,12 +895,12 @@ export const licensingApi = baseApi
 
       scheduleIssuance: builder.mutation<
         LicenseApplication,
-        { id: string; scheduledDate: string }
+        { id: string; scheduledDate: string; scheduledPeriod: IssuancePeriod }
       >({
-        query: ({ id, scheduledDate }) => ({
+        query: ({ id, scheduledDate, scheduledPeriod }) => ({
           url: `/license-application-review/${id}/schedule-issuance`,
           method: 'POST',
-          body: { scheduledDate },
+          body: { scheduledDate, scheduledPeriod },
         }),
         invalidatesTags: (_r, error, { id }) =>
           error ? [] : [itemTag('LicenseApplication', id), listTag('ApplicationQueue')],
@@ -909,6 +915,104 @@ export const licensingApi = baseApi
           error ? [] : [itemTag('LicenseApplication', id), listTag('ApplicationQueue')],
       }),
 
+      // ------------------------------------------------------------- pickup
+      getPickupOffices: builder.query<PickupOffice[], void>({
+        query: () => ({ url: '/pickup/offices' }),
+        providesTags: [listTag('PickupOffice')],
+      }),
+
+      getPickupSlots: builder.query<
+        PickupSlot[],
+        { officeId: string; from: string; to: string }
+      >({
+        query: ({ officeId, from, to }) => ({
+          url: `/pickup/offices/${officeId}/slots`,
+          params: { from, to },
+        }),
+      }),
+
+      schedulePickup: builder.mutation<
+        PickupAppointment,
+        { applicationId: string; officeId: string; date: string; slotStartTime: string }
+      >({
+        query: (body) => ({ url: '/pickup/appointments', method: 'POST', body }),
+        invalidatesTags: (_r, error, { applicationId }) =>
+          error
+            ? []
+            : [
+                itemTag('LicenseApplication', applicationId),
+                listTag('ApplicationQueue'),
+                listTag('PickupAppointment'),
+              ],
+      }),
+
+      reschedulePickup: builder.mutation<
+        PickupAppointment,
+        { appointmentId: string; officeId: string; date: string; slotStartTime: string }
+      >({
+        query: ({ appointmentId, ...body }) => ({
+          url: `/pickup/appointments/${appointmentId}/reschedule`,
+          method: 'PATCH',
+          body,
+        }),
+        invalidatesTags: (_r, error, { appointmentId }) =>
+          error ? [] : [itemTag('PickupAppointment', appointmentId), listTag('PickupAppointment')],
+      }),
+
+      getPickupAppointmentsForApplication: builder.query<PickupAppointment[], string>({
+        query: (applicationId) => ({
+          url: `/pickup/applications/${applicationId}/appointments`,
+        }),
+        providesTags: (_r, _e, applicationId) => [itemTag('PickupAppointment', applicationId)],
+      }),
+
+      getPickupWorklist: builder.query<
+        PickupAppointment[],
+        { date: string; officeId?: string }
+      >({
+        query: ({ date, officeId }) => ({
+          url: '/pickup/appointments',
+          params: officeId ? { date, officeId } : { date },
+        }),
+        providesTags: [listTag('PickupAppointment')],
+      }),
+
+      checkInPickup: builder.mutation<PickupAppointment, string>({
+        query: (id) => ({ url: `/pickup/appointments/${id}/check-in`, method: 'PATCH' }),
+        invalidatesTags: (_r, error, id) =>
+          error ? [] : [itemTag('PickupAppointment', id), listTag('PickupAppointment')],
+      }),
+
+      markPickupIssued: builder.mutation<PickupAppointment, string>({
+        query: (id) => ({ url: `/pickup/appointments/${id}/issued`, method: 'PATCH' }),
+        invalidatesTags: (_r, error, id) =>
+          error ? [] : [itemTag('PickupAppointment', id), listTag('PickupAppointment')],
+      }),
+
+      markPickupNoShow: builder.mutation<PickupAppointment, string>({
+        query: (id) => ({ url: `/pickup/appointments/${id}/no-show`, method: 'PATCH' }),
+        invalidatesTags: (_r, error, id) =>
+          error ? [] : [itemTag('PickupAppointment', id), listTag('PickupAppointment')],
+      }),
+
+      createPickupOffice: builder.mutation<PickupOffice, Partial<PickupOffice>>({
+        query: (body) => ({ url: '/pickup/offices', method: 'POST', body }),
+        invalidatesTags: [listTag('PickupOffice')],
+      }),
+
+      updatePickupOffice: builder.mutation<
+        PickupOffice,
+        { id: string } & Partial<PickupOffice>
+      >({
+        query: ({ id, ...body }) => ({
+          url: `/pickup/offices/${id}`,
+          method: 'PATCH',
+          body,
+        }),
+        invalidatesTags: (_r, error, { id }) =>
+          error ? [] : [itemTag('PickupOffice', id), listTag('PickupOffice')],
+      }),
+
       // --------------------------------------------------------- inspection
       scheduleInspection: builder.mutation<
         Inspection,
@@ -1049,6 +1153,17 @@ export const {
   useConfirmPaymentMutation,
   useScheduleIssuanceMutation,
   useIssueCertificateMutation,
+  useGetPickupOfficesQuery,
+  useGetPickupSlotsQuery,
+  useSchedulePickupMutation,
+  useReschedulePickupMutation,
+  useGetPickupAppointmentsForApplicationQuery,
+  useGetPickupWorklistQuery,
+  useCheckInPickupMutation,
+  useMarkPickupIssuedMutation,
+  useMarkPickupNoShowMutation,
+  useCreatePickupOfficeMutation,
+  useUpdatePickupOfficeMutation,
   useScheduleInspectionMutation,
   useGetInspectionsQuery,
   useRecordInspectionResultMutation,
diff --git a/libs/api/src/lib/features/licensing/licensing.helpers.ts b/libs/api/src/lib/features/licensing/licensing.helpers.ts
index d3a4c4613..4bfa2bef1 100644
--- a/libs/api/src/lib/features/licensing/licensing.helpers.ts
+++ b/libs/api/src/lib/features/licensing/licensing.helpers.ts
@@ -1,6 +1,7 @@
 import { isValidPhoneNumber } from 'libphonenumber-js';
 import { resolveTokenFromStorage } from '../../session';
 import type {
+  ApplicationKind,
   Bilingual,
   FamilyKind,
   FormFieldConfig,
@@ -10,6 +11,11 @@ import type {
   ValidationIssue,
 } from './licensing.types';
 
+/** A section with no `applicationKinds` applies to every kind, as before that field existed. */
+function sectionAppliesToKind(section: FormSectionConfig, kind: ApplicationKind): boolean {
+  return !section.applicationKinds?.length || section.applicationKinds.includes(kind);
+}
+
 const BASE_API_URL =
   (import.meta as { env?: Record<string, string> }).env?.['VITE_BASE_API_URL'] ??
   'http://localhost:3000/api';
@@ -437,12 +443,28 @@ export function buildWizardSteps(
      * instead of showing an empty page.
      */
     hasStaff?: boolean;
+    /**
+     * Whether this application has any document requirements to upload.
+     * False for a Damaged/Reissue application, which asks nothing beyond the
+     * Damage Information step — showing an empty Documents page would be a
+     * page to click past for nothing.
+     */
+    hasDocuments?: boolean;
     /** Active UI language. Components get this from `useLocalized`; this is a
      *  pure function, so the caller passes `i18n.language` through. */
     language?: string;
+    /**
+     * The application's kind — NEW unless the caller is renewing or
+     * reissuing. A section scoped to a different kind via
+     * `applicationKinds` is left out entirely, the same as a `showWhen`
+     * that never holds.
+     */
+    applicationKind?: ApplicationKind;
   },
 ): WizardStep[] {
+  const kind = options?.applicationKind ?? 'NEW';
   const visible = [...sections]
+    .filter((section) => sectionAppliesToKind(section, kind))
     .filter((section) => conditionHolds(section.showWhen, formData))
     .sort((a, b) => (a.sortOrder ?? 0) - (b.sortOrder ?? 0));
 
@@ -497,7 +519,9 @@ export function buildWizardSteps(
     ...(options?.hasStaff === false
       ? []
       : [{ key: 'staff', label: 'Staff', kind: 'staff', sections: [] } as WizardStep]),
-    { key: 'documents', label: 'Documents', kind: 'documents', sections: [] },
+    ...(options?.hasDocuments === false
+      ? []
+      : [{ key: 'documents', label: 'Documents', kind: 'documents', sections: [] } as WizardStep]),
     { key: 'review', label: 'Review', kind: 'review', sections: reviewSections },
   ];
 }
diff --git a/libs/api/src/lib/features/licensing/licensing.types.ts b/libs/api/src/lib/features/licensing/licensing.types.ts
index dc02170b2..8137ca763 100644
--- a/libs/api/src/lib/features/licensing/licensing.types.ts
+++ b/libs/api/src/lib/features/licensing/licensing.types.ts
@@ -56,7 +56,10 @@ export type LicenseStatus =
   | "EXAM_PASSED"
   | "EXAM_FAILED";
 
-export type ApplicationKind = "NEW" | "RENEWAL";
+export type ApplicationKind = "NEW" | "RENEWAL" | "REISSUE";
+
+/** Half-day window a team leader books an applicant's document pickup into. */
+export type IssuancePeriod = "MORNING" | "AFTERNOON";
 
 export type FormFieldType =
   | "TEXT"
@@ -106,6 +109,12 @@ export interface FormSectionConfig {
   group?: string;
   /** Position of the group in the stepper; lowest value in a group wins. */
   groupOrder?: number;
+  /**
+   * Restricts this section to specific application kinds — e.g. the
+   * Damaged/Reissue "Damage Information" step. Undefined or empty means
+   * every kind.
+   */
+  applicationKinds?: ApplicationKind[];
 }
 
 /** Grouping the portal organises the licence catalogue by. */
@@ -335,6 +344,7 @@ export interface LicenseApplication {
   issuedLicenseId: string | null;
   /** Set once an officer schedules pickup for a document requiring in-person handover. */
   scheduledIssuanceDate: string | null;
+  scheduledIssuancePeriod: IssuancePeriod | null;
   scheduledBy: string | null;
   createdAt: string;
 }
@@ -426,6 +436,13 @@ export interface ApplicationApplicant {
 
 export interface ApplicationDetail {
   application: LicenseApplication;
+  /**
+   * Current status of the license this application issued, independent of
+   * the application's own (permanently historical) status — a later
+   * reissue/renewal can supersede the license without changing what this
+   * application itself accomplished. Null when nothing has been issued yet.
+   */
+  issuedLicenseStatus: "ACTIVE" | "EXPIRED" | "SUSPENDED" | "CANCELLED" | "SUPERSEDED" | null;
   relatedApplications?: LicenseApplication[];
   /** Null when the applicant has no profile row (never expected in practice). */
   applicant: ApplicationApplicant | null;
@@ -452,6 +469,50 @@ export interface Inspection {
   findings: string | null;
 }
 
+export type PickupAppointmentStatus =
+  | "SCHEDULED"
+  | "CHECKED_IN"
+  | "ISSUED"
+  | "NO_SHOW"
+  | "RESCHEDULED"
+  | "CANCELLED";
+
+export interface PickupOffice {
+  id: string;
+  name: string;
+  address: string | null;
+  /** 0=Sunday .. 6=Saturday. */
+  workingDays: number[];
+  startTime: string;
+  endTime: string;
+  slotDurationMinutes: number;
+  maxApplicantsPerSlot: number;
+  rescheduleMinNoticeHours: number;
+  isActive: boolean;
+}
+
+export interface PickupSlot {
+  date: string;
+  slotStartTime: string;
+  capacity: number;
+  booked: number;
+  available: number;
+}
+
+export interface PickupAppointment {
+  id: string;
+  applicationId: string;
+  appointmentNumber: string;
+  officeId: string;
+  date: string;
+  slotStartTime: string;
+  status: PickupAppointmentStatus;
+  rescheduledFromId: string | null;
+  rescheduleCount: number;
+  checkedInAt: string | null;
+  checkedInById: string | null;
+}
+
 export interface AppNotification {
   id: string;
   subject: Bilingual;
@@ -468,6 +529,7 @@ export interface QueueFilter {
   licenseTypeId?: string;
   search?: string;
   status?: LicenseStatus[];
+  kind?: ApplicationKind;
   /** Officer uuid, or the literal 'unassigned'. */
   assignee?: string;
   submittedFrom?: string;
@@ -700,6 +762,8 @@ export interface IssuedLicense {
    * configuration.
    */
   renewable?: boolean;
+  /** Whether a Damaged/Reissue replacement may be requested for this licence. */
+  reissuable?: boolean;
   verificationCode: string;
   certificateFileKey: string | null;
 }
diff --git a/libs/api/src/lib/features/seafarer-document/seafarer-document-api.ts b/libs/api/src/lib/features/seafarer-document/seafarer-document-api.ts
index 050fd17be..3dcf422a1 100644
--- a/libs/api/src/lib/features/seafarer-document/seafarer-document-api.ts
+++ b/libs/api/src/lib/features/seafarer-document/seafarer-document-api.ts
@@ -4,6 +4,7 @@ import type {
   SeafarerDocument,
   SeafarerDocumentDetail,
   SeafarerDocumentKind,
+  SeafarerDocumentRequestKind,
   SeafarerDocumentRow,
   SeafarerDocumentStatus,
 } from './seafarer-document.types';
@@ -14,6 +15,7 @@ const item = (id: string) => ({ type: TAG, id }) as const;
 
 export interface SeafarerDocumentListFilter {
   kind?: SeafarerDocumentKind;
+  requestKind?: SeafarerDocumentRequestKind;
   status?: SeafarerDocumentStatus;
   search?: string;
   take?: number;
@@ -63,6 +65,16 @@ export const seafarerDocumentApi = baseApi
         invalidatesTags: (_r, error, id) => (error ? [] : [LIST, item(id)]),
       }),
 
+      renewSeafarerDocument: builder.mutation<SeafarerDocument, string>({
+        query: (id) => ({ url: `/seafarer-documents/${id}/renew`, method: 'POST' }),
+        invalidatesTags: (_r, error) => (error ? [] : [LIST]),
+      }),
+
+      replaceSeafarerDocument: builder.mutation<SeafarerDocument, string>({
+        query: (id) => ({ url: `/seafarer-documents/${id}/replace`, method: 'POST' }),
+        invalidatesTags: (_r, error) => (error ? [] : [LIST]),
+      }),
+
       // --------------------------------------------------------------- review
       listSeafarerDocuments: builder.query<
         { total: number; items: SeafarerDocumentRow[] },
@@ -121,6 +133,8 @@ export const {
   useInitiateDocumentPaymentMutation,
   useGetDocumentPaymentQuery,
   useBypassDocumentPaymentMutation,
+  useRenewSeafarerDocumentMutation,
+  useReplaceSeafarerDocumentMutation,
   useListSeafarerDocumentsQuery,
   useGetSeafarerDocumentReviewQuery,
   useLazyGetSeafarerDocumentReviewDownloadQuery,
diff --git a/libs/api/src/lib/features/seafarer-document/seafarer-document.constants.ts b/libs/api/src/lib/features/seafarer-document/seafarer-document.constants.ts
index 4ce55058a..b1b21d4ed 100644
--- a/libs/api/src/lib/features/seafarer-document/seafarer-document.constants.ts
+++ b/libs/api/src/lib/features/seafarer-document/seafarer-document.constants.ts
@@ -1,10 +1,26 @@
-import type { SeafarerDocumentKind, SeafarerDocumentStatus } from './seafarer-document.types';
+import type {
+  SeafarerDocumentKind,
+  SeafarerDocumentRequestKind,
+  SeafarerDocumentStatus,
+} from './seafarer-document.types';
 
 export const SEAFARER_DOCUMENT_KIND_LABELS: Record<SeafarerDocumentKind, string> = {
   SEAMAN_BOOK: 'Seaman Book',
   BTC_BASIC_TRAINING: 'Basic Training Certificate',
 };
 
+export const SEAFARER_DOCUMENT_REQUEST_KIND_LABELS: Record<SeafarerDocumentRequestKind, string> = {
+  NEW: 'New',
+  RENEWAL: 'Renewal',
+  REPLACEMENT: 'Replacement',
+};
+
+export const SEAFARER_DOCUMENT_REQUEST_KIND_COLORS: Record<SeafarerDocumentRequestKind, string> = {
+  NEW: 'gray',
+  RENEWAL: 'blue',
+  REPLACEMENT: 'orange',
+};
+
 export const SEAFARER_DOCUMENT_STATUS_LABELS: Record<SeafarerDocumentStatus, string> = {
   AWAITING_REGISTRATION: 'Awaiting Registration',
   PAYMENT_PENDING: 'Payment Pending',
diff --git a/libs/api/src/lib/features/seafarer-document/seafarer-document.types.ts b/libs/api/src/lib/features/seafarer-document/seafarer-document.types.ts
index 0fe44de62..8d8180475 100644
--- a/libs/api/src/lib/features/seafarer-document/seafarer-document.types.ts
+++ b/libs/api/src/lib/features/seafarer-document/seafarer-document.types.ts
@@ -12,14 +12,19 @@ export type SeafarerDocumentStatus =
   | 'REJECTED'
   | 'CANCELLED';
 
-/** A Seaman Book or BTC request — opened by a seafarer registration. */
+/** NEW comes from a seafarer registration; RENEWAL/REPLACEMENT are applicant-initiated. */
+export type SeafarerDocumentRequestKind = 'NEW' | 'RENEWAL' | 'REPLACEMENT';
+
+/** A Seaman Book or BTC request — opened by a seafarer registration, or by the applicant as a renewal/replacement. */
 export interface SeafarerDocument {
   id: string;
   kind: SeafarerDocumentKind;
+  requestKind: SeafarerDocumentRequestKind;
   requestNumber: string;
   applicantUserId: string;
   profileId: string | null;
   seafarerRegistrationId: string | null;
+  previousDocumentId: string | null;
   status: SeafarerDocumentStatus;
   feeAmount: number | null;
   feeCurrency: string;