diff --git a/apps/backoffice/src/app/features/license-review/config/actions.ts b/apps/backoffice/src/app/features/license-review/config/actions.ts
index 8026cff66..cb18c5ca2 100644
--- a/apps/backoffice/src/app/features/license-review/config/actions.ts
+++ b/apps/backoffice/src/app/features/license-review/config/actions.ts
@@ -1,5 +1,4 @@
 import type { ApplicationDetail, LicenseStatus } from '@ema-platform/api';
-import { LICENSE_PERMISSIONS as PERMISSIONS } from '@ema-platform/auth';
 
 /**
  * Where an action is rendered. One tier per action, decided here rather than
@@ -31,10 +30,11 @@ export type ActionId =
   | 'reject'
   | 'schedule-exam'
   | 'confirm-payment'
+  | 'schedule-issuance'
+  | 'issue-certificate'
   | 'print'
   | 'copy-link'
   | 'download-documents'
-  | 'generate-certificate'
   | 'audit-trail';
 
 export interface ActionDefinition {
@@ -211,6 +211,28 @@ export const ACTIONS: ActionDefinition[] = [
     emphasis: 'filled',
     color: 'teal',
   },
+  {
+    id: 'schedule-issuance',
+    tier: 'primary',
+    labelKey: 'review.actions.scheduleIssuance',
+    // Only reachable for a license type with `requiresIssuanceScheduling` —
+    // everything else cascades straight to CERTIFICATE_ISSUED and never
+    // shows PAYMENT_CONFIRMED with this action available (the server's
+    // `availableEvents` omits it there, same as the rest of this list).
+    from: ['PAYMENT_CONFIRMED'],
+    permissions: ['can:schedule:license-issuance'],
+    emphasis: 'filled',
+    color: 'cyan',
+  },
+  {
+    id: 'issue-certificate',
+    tier: 'primary',
+    labelKey: 'review.actions.issueCertificate',
+    from: ['SCHEDULED'],
+    permissions: ['can:issue:license-certificate'],
+    emphasis: 'filled',
+    color: 'teal',
+  },
 
   // ------------------------------------------------------------ secondary
   { id: 'print', tier: 'secondary', labelKey: 'review.actions.print' },
@@ -220,13 +242,6 @@ export const ACTIONS: ActionDefinition[] = [
     tier: 'secondary',
     labelKey: 'review.actions.downloadDocuments',
   },
-  {
-    id: 'generate-certificate',
-    tier: 'secondary',
-    labelKey: 'review.actions.generateCertificate',
-    from: ['CERTIFICATE_ISSUED'],
-    permissions: [PERMISSIONS.VIEW_APPLICATIONS],
-  },
   { id: 'audit-trail', tier: 'secondary', labelKey: 'review.actions.auditTrail' },
 ];
 
@@ -280,6 +295,8 @@ const WORKFLOW_EVENT_IDS = new Set<ActionId>([
   'request-adjustment',
   'reject',
   'confirm-payment',
+  'schedule-issuance',
+  'issue-certificate',
 ]);
 
 /**
diff --git a/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/index.tsx b/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/index.tsx
index 86806fca0..41ba5fd9e 100644
--- a/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/index.tsx
+++ b/apps/backoffice/src/app/features/license-review/pages/LicenseQueuePage/index.tsx
@@ -33,7 +33,9 @@ import { useTranslation } from "react-i18next";
 import {
   STATUS_LABELS,
   extractErrorMessage,
+  familyLabels,
   localized,
+  resolveFamilyKind,
   useClaimApplicationMutation,
   useGetAllApplicationsQuery,
   useGetAssignedToMeQuery,
@@ -326,6 +328,19 @@ export function LicenseQueuePage() {
     onHelp: () => setHelpOpen(true),
   });
 
+  // Deep-linked by type (`/licence-review/type/:typeCode`), so the queue
+  // title/labels read "Certificate applications" for a CoC queue and
+  // "Document applications" for a Seaman Book queue rather than always
+  // "Licence applications" — the All/Mine views have no single type and stay
+  // on the licence-flavoured default, matching today's behaviour.
+  const queueLabels = familyLabels(resolveFamilyKind(typeCode));
+  const queueTitle = typeCode
+    ? t("queue.titleByFamily", {
+        family: queueLabels.typeLabel,
+        defaultValue: `${queueLabels.typeLabel} applications`,
+      })
+    : t("queue.title", "Licence applications");
+
   const allSelected = items.length > 0 && selected.length === items.length;
   const sortIcon =
     urlFilter.sortDir === "DESC" ? (
@@ -390,7 +405,7 @@ export function LicenseQueuePage() {
     <Container size="xl" py="md" pb={selected.length ? 80 : "md"}>
       <Group justify="space-between" mb="md">
         <div>
-          <Title order={3}>{t("queue.title", "Licence applications")}</Title>
+          <Title order={3}>{queueTitle}</Title>
           {typeCode && (
             <Text size="sm" c="dimmed">
               {t(`nav.type${typeCode}`, { defaultValue: typeCode })}
@@ -474,7 +489,7 @@ export function LicenseQueuePage() {
           />
           {!typeCode && (
             <Select
-              label={t("queue.type", "Licence type")}
+              label={t("queue.type", "Type")}
               placeholder={t("queue.anyType", "Any")}
               data={(licenseTypes?.items ?? []).map((type) => ({
                 value: type.id,
@@ -577,7 +592,7 @@ export function LicenseQueuePage() {
             <AdvancedTable
               columns={columns}
               data={items}
-              tableName={t("queue.title", "Licence applications")}
+              tableName={queueTitle}
               itemCount={total}
               pageIndex={page - 1}
               onPageChange={(pageIndex) => {
diff --git a/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage/index.tsx b/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage/index.tsx
index e11253987..5930e7f80 100644
--- a/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage/index.tsx
+++ b/apps/backoffice/src/app/features/license-review/pages/LicenseReviewPage/index.tsx
@@ -41,6 +41,8 @@ import {
   useAssignApplicationMutation,
   useCompleteReviewMutation,
   useConfirmPaymentMutation,
+  useScheduleIssuanceMutation,
+  useIssueCertificateMutation,
   useScheduleExamMutation,
   useEscalateApplicationMutation,
   useFinalApproveMutation,
@@ -186,6 +188,8 @@ export function LicenseReviewPage() {
   const [scheduleInspection] = useScheduleInspectionMutation();
   const [recordResult] = useRecordInspectionResultMutation();
   const [confirmPayment] = useConfirmPaymentMutation();
+  const [scheduleIssuance] = useScheduleIssuanceMutation();
+  const [issueCertificate] = useIssueCertificateMutation();
   const [scheduleExam, { isLoading: schedulingExam }] =
     useScheduleExamMutation();
   const [holdApplication] = useHoldApplicationMutation();
@@ -206,6 +210,8 @@ export function LicenseReviewPage() {
   const [railOpen, setRailOpen] = useState(true);
   const [inspectionOpen, setInspectionOpen] = useState(false);
   const [inspectionDate, setInspectionDate] = useState("");
+  const [issuanceOpen, setIssuanceOpen] = useState(false);
+  const [issuanceDate, setIssuanceDate] = useState("");
   const [resultOpen, setResultOpen] = useState(false);
   const [scheduleExamOpen, setScheduleExamOpen] = useState(false);
   const [findings, setFindings] = useState("");
@@ -441,6 +447,9 @@ export function LicenseReviewPage() {
       case "schedule-inspection":
         setInspectionOpen(true);
         return;
+      case "schedule-issuance":
+        setIssuanceOpen(true);
+        return;
       case "record-inspection":
         setResultOpen(true);
         return;
@@ -584,6 +593,12 @@ export function LicenseReviewPage() {
             t("review.done.confirmPayment", "Payment confirmed"),
           );
           break;
+        case "issue-certificate":
+          await run(
+            () => issueCertificate(id).unwrap(),
+            t("review.done.issueCertificate", "Certificate issued"),
+          );
+          break;
         case "hold":
           await run(
             () => holdApplication({ id, reason: submission.reason }).unwrap(),
@@ -1145,6 +1160,47 @@ export function LicenseReviewPage() {
         </Stack>
       </Modal>
 
+      <Modal
+        opened={issuanceOpen}
+        onClose={() => setIssuanceOpen(false)}
+        title={t("review.actions.scheduleIssuance", "Schedule pickup")}
+      >
+        <Stack>
+          <AmharicDatePicker
+            label={t("review.pickupDate", "Pickup date")}
+            value={issuanceDate}
+            onChange={setIssuanceDate}
+          />
+          <ModalFooter>
+            <Tooltip
+              label={t("review.pickDate", "Pick a date and time first")}
+              disabled={Boolean(issuanceDate)}
+            >
+              <span>
+                <button type="button" hidden aria-hidden />
+              </span>
+            </Tooltip>
+            <ActionIcon
+              variant="filled"
+              size="lg"
+              disabled={!issuanceDate}
+              aria-label={t("review.schedule", "Schedule")}
+              onClick={() =>
+                run(async () => {
+                  await scheduleIssuance({
+                    id,
+                    scheduledDate: issuanceDate,
+                  }).unwrap();
+                  setIssuanceOpen(false);
+                }, t("review.done.scheduleIssuance", "Pickup scheduled"))
+              }
+            >
+              <IconCheck size={18} />
+            </ActionIcon>
+          </ModalFooter>
+        </Stack>
+      </Modal>
+
       <Modal
         opened={resultOpen}
         onClose={() => setResultOpen(false)}
diff --git a/apps/backoffice/src/app/features/payment-config/pages/PaymentConfigPage/index.tsx b/apps/backoffice/src/app/features/payment-config/pages/PaymentConfigPage/index.tsx
index afbb6c624..c2753f457 100644
--- a/apps/backoffice/src/app/features/payment-config/pages/PaymentConfigPage/index.tsx
+++ b/apps/backoffice/src/app/features/payment-config/pages/PaymentConfigPage/index.tsx
@@ -43,9 +43,10 @@ import { paymentConfigColumns } from './columns';
 import { paymentConfigActionsColumn } from './actions';
 
 /**
- * Licence fee configuration.
+ * Fee configuration — shared across logistics licences, seafarer
+ * certificates and seafarer/vessel documents alike.
  *
- * The amounts live on the licence type itself, which is what the workflow
+ * The amounts live on the license type itself, which is what the workflow
  * reads when it raises a payment — so what is edited here is the same value
  * the applicant is charged, not a parallel copy of it.
  *
@@ -75,7 +76,7 @@ export function PaymentConfigPage() {
       <Alert
         color="red"
         icon={<IconAlertTriangle size={18} />}
-        title={t('paymentConfig.loadError', 'Could not load licence types')}
+        title={t('paymentConfig.loadError', 'Could not load fee types')}
       >
         <Text size="sm">{extractErrorMessage(error)}</Text>
       </Alert>
diff --git a/apps/backoffice/src/app/i18n/locales/am.ts b/apps/backoffice/src/app/i18n/locales/am.ts
index 8a7a03e38..b6917b5ce 100644
--- a/apps/backoffice/src/app/i18n/locales/am.ts
+++ b/apps/backoffice/src/app/i18n/locales/am.ts
@@ -55,6 +55,7 @@ export const am: Translations = {
     groupSeafarer: "የመርከበኞች አገልግሎት",
     groupVessels: "መርከቦች",
     groupExaminations: "ፈተናዎች",
+    groupShared: "የጋራ አገልግሎቶች",
     groupAdministration: "አስተዳደር",
     groupAccount: "መለያ",
     soon: "በቅርቡ",
@@ -782,11 +783,12 @@ export const am: Translations = {
 
   queue: {
     title: "የፈቃድ ማመልከቻዎች",
+    titleByFamily: "{{family}} ማመልከቻዎች",
     search: "ፍለጋ",
     searchPlaceholder: "ኩባንያ፣ ቲን ወይም ቁጥር",
     status: "ሁኔታ",
     anyStatus: "ማንኛውም",
-    type: "የፈቃድ ዓይነት",
+    type: "ዓይነት",
     anyType: "ማንኛውም",
     typeCol: "ዓይነት",
     statusCol: "ሁኔታ",
diff --git a/apps/backoffice/src/app/i18n/locales/en.ts b/apps/backoffice/src/app/i18n/locales/en.ts
index 45ffd001d..23f2b4677 100644
--- a/apps/backoffice/src/app/i18n/locales/en.ts
+++ b/apps/backoffice/src/app/i18n/locales/en.ts
@@ -54,6 +54,7 @@ export const en = {
     groupSeafarer: 'Seafarer Services',
     groupVessels: 'Vessels',
     groupExaminations: 'Examinations',
+    groupShared: 'Shared Services',
     groupAdministration: 'Administration',
     groupAccount: 'Account',
     soon: 'Soon',
@@ -784,11 +785,15 @@ export const en = {
 
   queue: {
     title: 'Licence applications',
+    // {{family}} is "Certificate"/"Document"/"Licence" — used only on a
+    // type-scoped queue (`/licence-review/type/:typeCode`), where the whole
+    // list is one family; the mixed All/Mine views keep the plain title above.
+    titleByFamily: '{{family}} applications',
     search: 'Search',
     searchPlaceholder: 'Company, TIN or number',
     status: 'Status',
     anyStatus: 'Any',
-    type: 'Licence type',
+    type: 'Type',
     anyType: 'Any',
     typeCol: 'Type',
     statusCol: 'Status',
diff --git a/apps/backoffice/src/app/layouts/nav-config.ts b/apps/backoffice/src/app/layouts/nav-config.ts
index b3f9e77b0..1d25d7c0d 100644
--- a/apps/backoffice/src/app/layouts/nav-config.ts
+++ b/apps/backoffice/src/app/layouts/nav-config.ts
@@ -37,9 +37,15 @@ const APPLICATION_QUEUE = [P.VIEW_APPLICATION_QUEUE, P.VIEW_APPLICATIONS];
 /**
  * The backoffice information architecture.
  *
- * Six top-level groups, none deeper than one level of nesting. `soon` marks
+ * Seven top-level groups, none deeper than one level of nesting. `soon` marks
  * screens with no backend behind them, so a reviewer can tell at a glance what
  * actually works.
+ *
+ * `groupLicensing` is scoped strictly to logistics-operator licences (the
+ * permission a company holds to trade) — Certificate Designer and Payment
+ * Config serve every family (logistics licences, seafarer certificates,
+ * seafarer/vessel documents alike), so they sit in `groupShared` instead of
+ * implying they're licensing-only.
  */
 export const NAV_SECTIONS: NavSection[] = [
   {
@@ -74,12 +80,6 @@ export const NAV_SECTIONS: NavSection[] = [
         icon: IconListCheck,
         permissions: [P.VIEW_LICENSES],
       },
-      {
-        to: '/certificate-designer',
-        label: 'nav.certificateDesigner',
-        icon: IconRosetteDiscountCheck,
-        permissions: [P.VIEW_TEMPLATES],
-      },
       { to: '/licence-review/type/PRE_WAIVER', label: 'nav.preWaiverQueue', icon: IconShieldOff, permissions: APPLICATION_QUEUE },
       { to: '/licence-review/type/POST_WAIVER', label: 'nav.postWaiverQueue', icon: IconShieldOff, permissions: APPLICATION_QUEUE },
       {
@@ -89,12 +89,6 @@ export const NAV_SECTIONS: NavSection[] = [
         icon: IconGauge,
         permissions: APPLICATION_QUEUE,
       },
-      {
-        to: '/payment-config',
-        label: 'nav.paymentConfig',
-        icon: IconCreditCard,
-        permissions: [P.VIEW_PAYMENTS],
-      },
     ],
   },
   {
@@ -141,6 +135,23 @@ export const NAV_SECTIONS: NavSection[] = [
       { to: '/exam-appeals', label: 'nav.examAppeals', icon: IconGavel, permissions: [P.DECIDE_EXAM_APPEAL] },
     ],
   },
+  {
+    label: 'nav.groupShared',
+    items: [
+      {
+        to: '/certificate-designer',
+        label: 'nav.certificateDesigner',
+        icon: IconRosetteDiscountCheck,
+        permissions: [P.VIEW_TEMPLATES],
+      },
+      {
+        to: '/payment-config',
+        label: 'nav.paymentConfig',
+        icon: IconCreditCard,
+        permissions: [P.VIEW_PAYMENTS],
+      },
+    ],
+  },
   {
     label: 'nav.groupAdministration',
     items: [
diff --git a/apps/portal/src/app/features/seaman-book/pages/SeamanBookPage.tsx b/apps/portal/src/app/features/seaman-book/pages/SeamanBookPage.tsx
index 34d0f0b19..d793e6592 100644
--- a/apps/portal/src/app/features/seaman-book/pages/SeamanBookPage.tsx
+++ b/apps/portal/src/app/features/seaman-book/pages/SeamanBookPage.tsx
@@ -35,6 +35,8 @@ interface ApplicationSummary {
   applicationId: string;
   status: string;
   submittedAt: string;
+  /** Set once an officer schedules the pickup date, ahead of CERTIFICATE_ISSUED. */
+  scheduledIssuanceDate: string | null;
 }
 
 /** The seaman-book page's whole state, as `/seaman-book/my` returns it. */
@@ -75,6 +77,9 @@ const STAGES: { label: string; statuses: string[] }[] = [
   { label: 'Under Review', statuses: ['UNDER_REVIEW', 'UNDER_EVALUATION'] },
   { label: 'Inspection', statuses: ['INSPECTION_PENDING', 'INSPECTION_COMPLETED'] },
   { label: 'Approved', statuses: ['APPROVED', 'PAYMENT_PENDING', 'PAID', 'PAYMENT_CONFIRMED'] },
+  // Printed once, handed over in person — an officer sets a pickup date
+  // before this reaches CERTIFICATE_ISSUED.
+  { label: 'Pickup Scheduled', statuses: ['SCHEDULED'] },
   { label: 'Issued', statuses: ['CERTIFICATE_ISSUED', 'COMPLETED'] },
 ];
 
@@ -107,6 +112,7 @@ const STATUS_COLOR: Record<string, string> = {
   PAYMENT_PENDING: 'orange',
   PAID: 'blue',
   PAYMENT_CONFIRMED: 'blue',
+  SCHEDULED: 'grape',
   CERTIFICATE_ISSUED: 'teal',
   COMPLETED: 'teal',
 };
@@ -239,19 +245,33 @@ export function SeamanBookPage() {
       {/* Active application status — one card per service in flight. */}
       {application && (
         <ApplicationCard title="Seaman Book" application={application}>
-          {data?.book && (
+          {data?.book ? (
             <Alert variant="light" color="teal" icon={<IconPrinter size={17} />} mt="md">
               Your Seaman Book <strong>{data.book.id}</strong> has been issued.
               Please visit the EMA office to collect it, bringing your National ID.
             </Alert>
+          ) : (
+            application.status === 'SCHEDULED' &&
+            application.scheduledIssuanceDate && (
+              <Alert variant="light" color="grape" icon={<IconPrinter size={17} />} mt="md">
+                Your Seaman Book is ready for collection on{' '}
+                <strong>{formatDate(application.scheduledIssuanceDate)}</strong>.
+                Please visit the EMA office on that date, bringing your National ID.
+              </Alert>
+            )
           )}
         </ApplicationCard>
       )}
       {btcApplication && (
-        <ApplicationCard
-          title="Basic Training Certificate"
-          application={btcApplication}
-        />
+        <ApplicationCard title="Basic Training Certificate" application={btcApplication}>
+          {btcApplication.status === 'SCHEDULED' && btcApplication.scheduledIssuanceDate && (
+            <Alert variant="light" color="grape" icon={<IconPrinter size={17} />} mt="md">
+              Your Basic Training Certificate is ready for collection on{' '}
+              <strong>{formatDate(btcApplication.scheduledIssuanceDate)}</strong>.
+              Please visit the EMA office on that date, bringing your National ID.
+            </Alert>
+          )}
+        </ApplicationCard>
       )}
 
       {/* No active application — eligibility + apply */}
diff --git a/libs/api/src/lib/features/licensing/licensing-api.ts b/libs/api/src/lib/features/licensing/licensing-api.ts
index 3a0b2148d..b26499cd9 100644
--- a/libs/api/src/lib/features/licensing/licensing-api.ts
+++ b/libs/api/src/lib/features/licensing/licensing-api.ts
@@ -721,6 +721,28 @@ export const licensingApi = baseApi
           error ? [] : [itemTag('LicenseApplication', id), listTag('ApplicationQueue')],
       }),
 
+      scheduleIssuance: builder.mutation<
+        LicenseApplication,
+        { id: string; scheduledDate: string }
+      >({
+        query: ({ id, scheduledDate }) => ({
+          url: `/license-application-review/${id}/schedule-issuance`,
+          method: 'POST',
+          body: { scheduledDate },
+        }),
+        invalidatesTags: (_r, error, { id }) =>
+          error ? [] : [itemTag('LicenseApplication', id), listTag('ApplicationQueue')],
+      }),
+
+      issueCertificate: builder.mutation<LicenseApplication, string>({
+        query: (id) => ({
+          url: `/license-application-review/${id}/issue-certificate`,
+          method: 'POST',
+        }),
+        invalidatesTags: (_r, error, id) =>
+          error ? [] : [itemTag('LicenseApplication', id), listTag('ApplicationQueue')],
+      }),
+
       // --------------------------------------------------------- inspection
       scheduleInspection: builder.mutation<
         Inspection,
@@ -841,6 +863,8 @@ export const {
   useScheduleExamMutation,
   useRequestExamPaymentMutation,
   useConfirmPaymentMutation,
+  useScheduleIssuanceMutation,
+  useIssueCertificateMutation,
   useScheduleInspectionMutation,
   useGetInspectionsQuery,
   useRecordInspectionResultMutation,
diff --git a/libs/api/src/lib/features/licensing/licensing.helpers.ts b/libs/api/src/lib/features/licensing/licensing.helpers.ts
index 6c23b3900..b369b115f 100644
--- a/libs/api/src/lib/features/licensing/licensing.helpers.ts
+++ b/libs/api/src/lib/features/licensing/licensing.helpers.ts
@@ -69,6 +69,7 @@ export const STATUS_LABELS: Record<LicenseStatus, string> = {
   PAYMENT_PENDING: 'Payment Pending',
   PAID: 'Paid',
   PAYMENT_CONFIRMED: 'Preparing Certificate',
+  SCHEDULED: 'Pickup Scheduled',
   CERTIFICATE_ISSUED: 'Certificate Issued',
   COMPLETED: 'Completed',
   ELIGIBILITY_APPROVED: 'Eligible to Sit',
@@ -94,6 +95,7 @@ export const STATUS_COLORS: Record<LicenseStatus, string> = {
   PAYMENT_PENDING: 'yellow',
   PAID: 'lime',
   PAYMENT_CONFIRMED: 'teal',
+  SCHEDULED: 'cyan',
   CERTIFICATE_ISSUED: 'green',
   COMPLETED: 'green',
   ELIGIBILITY_APPROVED: 'teal',
@@ -125,6 +127,7 @@ export const STATUS_PROGRESS: Record<LicenseStatus, number> = {
   PAYMENT_PENDING: 80,
   PAID: 88,
   PAYMENT_CONFIRMED: 94,
+  SCHEDULED: 97,
   CERTIFICATE_ISSUED: 100,
   COMPLETED: 100,
   REJECTED: 100,
@@ -169,6 +172,82 @@ export const APPLICANT_NAME_TYPE_KEYS = [
   'ENDORSEMENT_GOC',
 ];
 
+/**
+ * Which business concept a licence type actually is, for terminology and
+ * navigation only — never a workflow or eligibility branch. Mirrors
+ * `resolveFamilyKind` in emaapi's `common/utils/family-terminology.ts`; the
+ * two must be kept in step by hand since the value isn't sent over the wire
+ * (nothing needs it server-side beyond notification copy, so a shared
+ * package felt like more plumbing than the duplication it would save).
+ *
+ * A permission granted to a logistics operator, a seafarer's proof of
+ * competence, and a seafarer/vessel's identity or statutory record are three
+ * different things to the people using this system, even though they run
+ * through the identical application pipeline — see BR-MTO-020.
+ */
+export type FamilyKind = 'LOGISTICS_LICENSE' | 'CERTIFICATE' | 'DOCUMENT';
+
+const FAMILY_KIND_BY_KEY: Partial<Record<string, FamilyKind>> = {
+  SEAMAN_BOOK: 'DOCUMENT',
+  VESSEL_REGISTRATION: 'DOCUMENT',
+  BTC_BASIC_TRAINING: 'CERTIFICATE',
+  CERTIFICATE_OF_COMPETENCY: 'CERTIFICATE',
+  CERTIFICATE_OF_PROFICIENCY: 'CERTIFICATE',
+  ENDORSEMENT_COC: 'CERTIFICATE',
+  ENDORSEMENT_GOC: 'CERTIFICATE',
+  FREIGHT_FORWARDER: 'LOGISTICS_LICENSE',
+  SHIPPING_AGENT: 'LOGISTICS_LICENSE',
+  COMBINED_SA_FF: 'LOGISTICS_LICENSE',
+  MULTIMODAL_TRANSPORT_OPERATOR: 'LOGISTICS_LICENSE',
+  JOINT_INVESTOR: 'LOGISTICS_LICENSE',
+};
+
+/**
+ * `FamilyKind` for a type key that may not be in the map yet. Falls back to
+ * `LOGISTICS_LICENSE`, reproducing today's "Licence ___" wording — the safe
+ * default for an unrecognised key, matching how the map above treats config
+ * it doesn't know about.
+ */
+export function resolveFamilyKind(licenseTypeKey: string | undefined | null): FamilyKind {
+  return (licenseTypeKey && FAMILY_KIND_BY_KEY[licenseTypeKey]) || 'LOGISTICS_LICENSE';
+}
+
+export interface FamilyLabels {
+  /** e.g. "Certificate", "Document", "Licence". */
+  typeLabel: string;
+  /** e.g. "Certificate Number", "Document Number", "Licence Number". */
+  numberLabel: string;
+  /** e.g. "Certificate Holder", "Document Holder", "Licence Holder". */
+  holderLabel: string;
+  /** e.g. "Certificate Review", "Document Review", "Licence Review". */
+  reviewLabel: string;
+}
+
+const FAMILY_LABELS: Record<FamilyKind, FamilyLabels> = {
+  CERTIFICATE: {
+    typeLabel: 'Certificate',
+    numberLabel: 'Certificate Number',
+    holderLabel: 'Certificate Holder',
+    reviewLabel: 'Certificate Review',
+  },
+  DOCUMENT: {
+    typeLabel: 'Document',
+    numberLabel: 'Document Number',
+    holderLabel: 'Document Holder',
+    reviewLabel: 'Document Review',
+  },
+  LOGISTICS_LICENSE: {
+    typeLabel: 'Licence',
+    numberLabel: 'Licence Number',
+    holderLabel: 'Licence Holder',
+    reviewLabel: 'Licence Review',
+  },
+};
+
+export function familyLabels(familyKind: FamilyKind): FamilyLabels {
+  return FAMILY_LABELS[familyKind];
+}
+
 /** Company name, or applicant name for licence types that have no company. */
 export function applicantOrCompanyName(app: LicenseApplication): string | undefined {
   if (!app.licenseType?.key || !APPLICANT_NAME_TYPE_KEYS.includes(app.licenseType.key)) {
diff --git a/libs/api/src/lib/features/licensing/licensing.types.ts b/libs/api/src/lib/features/licensing/licensing.types.ts
index 1bd2b2c70..65186699b 100644
--- a/libs/api/src/lib/features/licensing/licensing.types.ts
+++ b/libs/api/src/lib/features/licensing/licensing.types.ts
@@ -35,6 +35,10 @@ export type LicenseStatus =
   | "PAYMENT_PENDING"
   | "PAID"
   | "PAYMENT_CONFIRMED"
+  // Payment confirmed and pickup date set — for a document printed once and
+  // handed over in person (seaman book, BTC). Most license types skip this
+  // and go straight from PAYMENT_CONFIRMED to CERTIFICATE_ISSUED.
+  | "SCHEDULED"
   | "CERTIFICATE_ISSUED"
   | "COMPLETED"
   // Examined certificates (CoC, some CoP): approval establishes eligibility,
@@ -145,6 +149,8 @@ export interface LicenseType {
   inspectionRequired: boolean;
   issuesCertificate: boolean;
   renewalEnabled: boolean;
+  /** Payment confirmation waits for a scheduled pickup date before issuance. */
+  requiresIssuanceScheduling: boolean;
   /**
    * False for person-centric registrations (seafarer): they are open to any
    * authenticated applicant, live outside the operator catalogue, and have
@@ -274,6 +280,9 @@ export interface LicenseApplication {
   feeAmount: string | null;
   feeCurrency: string;
   issuedLicenseId: string | null;
+  /** Set once an officer schedules pickup for a document requiring in-person handover. */
+  scheduledIssuanceDate: string | null;
+  scheduledBy: string | null;
   createdAt: string;
 }
 
diff --git a/libs/auth/src/lib/permissions.constants.ts b/libs/auth/src/lib/permissions.constants.ts
index e3229ae90..3ea7859c8 100644
--- a/libs/auth/src/lib/permissions.constants.ts
+++ b/libs/auth/src/lib/permissions.constants.ts
@@ -31,6 +31,8 @@ export const LICENSE_PERMISSIONS = {
   VIEW_INSPECTIONS: "can:View:inspections",
   CONFIRM_PAYMENT: "can:confirm:license-payment",
   VIEW_PAYMENTS: "can:View:license-payments",
+  SCHEDULE_ISSUANCE: "can:schedule:license-issuance",
+  ISSUE_CERTIFICATE: "can:issue:license-certificate",
   CREATE_LICENSE_TYPE: "can:create:license-type",
   VIEW_LICENSE_TYPES: "can:View:license-types",
   UPDATE_LICENSE_TYPE: "can:update:license-type",